# Carepatron Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Carepatron Software - reviews, pricing plans, popular comparisons to other Mental Health products and more. Source: https://www.capterra.com/p/195467/Care-Patron --- # Carepatron Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Carepatron ## What is Carepatron? Carepatron is a beautiful, easy, and affordable practice management software built for healthcare teams and the people they serve. Whether you’re a solo practitioner or part of a team, Carepatron helps you run your practice seamlessly with online booking, health records, tasks, notes, chat, video, AI, and more—all in one place. With easy customization in just a few clicks, Carepatron empowers practices of every size to deliver services more efficiently, save time, and achieve better outcomes. ## What is Carepatron used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 856 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Streamlined daily workflow management Intuitive and accessible design Client access and communication hurdles Frequent technical disruptions Starting price $23 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carepatron?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.carepatron.com/&name=Carepatron) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carepatron 4.4 (856) VS. [4.6 (2,826)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price $23 Flat Rate Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (856) Ease Of Use 4.4 (527) Value For Money 4.6 (783) Value For Money 4.3 (408) Customer Service 4.5 (760) Customer Service 4.4 (482) ## Carepatron alternatives [4.4 (1,032)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (503)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (960)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195467/Care-Patron/alternatives/) ## Who uses Carepatron? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily workflow management 94% positive reviews out of 203 Most users report ease of use enables efficient navigation, quick onboarding, and smooth task organization. Ka L Director, 1 employee. "I appreciate how Carepatron has made it easy for me to manage my tasks efficiently and stay organized." Client access and communication hurdles 40% negative reviews out of 151 Some users say client support suffers from login issues, delayed notifications, and slow resolution of technical problems. Alyssa R Functional Nutritionist, 1 employee. "Multiple clients do not get notified even when I share a document with them." Intuitive and accessible design 91% positive reviews out of 91 Most reviewers find the user interface intuitive, visually appealing, and easy for both staff and clients. Kymmberlee C CEO, 1 employee. "What I liked most is the way Carepatron seamlessly integrated everything (and I mean everything) you could ever need into an interface that is just so user friendly." Frequent technical disruptions 63% negative reviews out of 109 Most users report recurring bugs, glitches, and crashes disrupt workflow and create frustration during use. Moises M Speech therapist, 51 - 200 employees. "It is WAY too buggy for me to rely on it, and me and my coworkers brought it up to management several times" Quick and simple onboarding 90% positive reviews out of 29 Most reviewers describe setup as straightforward, with minimal effort required to start using the platform. Unreliable telehealth experience 49% negative reviews out of 53 Some reviewers indicate video conferencing is unstable, with frequent lags, poor quality, and forced platform switching. Amy M Mental Health Therapist, 1 employee. "I did not have good luck with the video platform and went back to using Doximity after comparing and contrasting with my clients we made this joint agreement." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.8 (443) 89.62% of 443 reviewers that rated this feature as important or highly important With Carepatron’s HIPAA-compliant approach, you can confidently handle sensitive client data and documentation securely. Reviewers indicate this aspect is vital for privacy, regulatory compliance, and client trust, especially in healthcare and mental health settings. Document Management 4.4 (359) 90.81% of 359 reviewers that rated this feature as important or highly important Carepatron helps you keep client documents organized, secure, and accessible in one place. Reviewers appreciate customizable templates and efficient storage, though some mention navigation can be clunky and would like easier document sharing and editing. Calendar Management 4.5 (343) 89.21% of 343 reviewers that rated this feature as important or highly important You benefit from streamlined calendar management, including syncing with Google and Outlook, color coding, and team coordination. Some reviewers appreciate its ease of use and integration, while others want better external calendar syncing and more flexible scheduling options. Confirmations/Reminders 4.5 (334) 88.62% of 334 reviewers that rated this feature as important or highly important It gives you automated confirmations and reminders, reducing no-shows and saving administrative time. Users think these notifications are reliable and easy to set up, but some wish for greater customization and more transparency about what clients receive. Appointment Scheduling 4.6 (329) 88.15% of 329 reviewers that rated this feature as important or highly important Carepatron offers straightforward appointment scheduling, letting you and your clients easily book, reschedule, or cancel sessions. Some reviewers find it intuitive and efficient, though others mention occasional glitches and desire more customization for booking links and filters. Appointment Management 4.6 (213) 89.67% of 213 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Carepatron 115 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Carepatron offers straightforward appointment scheduling, letting you and your clients easily book, reschedule, or cancel sessions. Some reviewers find it intuitive and efficient, though others mention occasional glitches and desire more customization for booking links and filters. Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers You benefit from streamlined calendar management, including syncing with Google and Outlook, color coding, and team coordination. Some reviewers appreciate its ease of use and integration, while others want better external calendar syncing and more flexible scheduling options. Synchronize with other calendars to view mutual availability and schedules Manage the treatment plan and coordination between care providers and patients with special health care needs Access and track notes regarding case activities and updates within case files Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Any form of examination or diagnosis performed for the purpose of medical treatment. Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier It gives you automated confirmations and reminders, reducing no-shows and saving administrative time. Users think these notifications are reliable and easy to set up, but some wish for greater customization and more transparency about what clients receive. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Tools that provide relevant information at specific times to support judgments and courses of action Carepatron helps you keep client documents organized, secure, and accessible in one place. Reviewers appreciate customizable templates and efficient storage, though some mention navigation can be clunky and would like easier document sharing and editing. Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Create and securely store digital patient records Plan an event's time and location Plan events and/or activities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Serves chiropractic practices Software designed for the healthcare industry Specifically for in-home care services Specifically for long term care providers Intended for medical use such as diagnosis, treatment, and consultation Specifically for nursing homes Designed for the use of occupational therapists Designed specifically for physical therapy practices Store, manage and track all forms in a centralized location With Carepatron’s HIPAA-compliant approach, you can confidently handle sensitive client data and documentation securely. Reviewers indicate this aspect is vital for privacy, regulatory compliance, and client trust, especially in healthcare and mental health settings. Manage the care, assistance, or services that take place in patient's home Manage and track all disruptions and incidents Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Meal and snack planning, scheduling and distribution Manage billing and payments for a healthcare provider Records of patients' medical history Access to patient medication history data Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations For practices with multiple providers Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Accept and process online payment transactions Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Manage physician availability and schedules System of devices or tools that help perform, test and capture patients' diagnostics in real-time Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (856) 4.3 Based on 856 reviews ## Pricing Value for money 4.6 (783) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/195467/Care-Patron/pricing/) Free $0.00 It includes: - Telehealth - 1 GB Storage - Client Portal - Automated Billing & Payments - Live Support Essential $23.00 Per User,Per Month It includes: - Automatic Reminders - Two-Way Calendar Sync - Video Waiting Room - Template Import - Priority Support - 5k Tasks - Shortcuts Plus $31.00 Per User,Per Month It includes: - Unlimited AI Credits - Unlimited Storage - Unlimited Tasks - Group Scheduling - Group Video Calls - Shared Inbox - Custom Branding - Mobile App Advanced $36.00 Per User,Per Month It includes: - Manage User Roles & Permissions - 90 Day Data Retention - White Labeling - Google Analytics - Account Manager - Data Import - Customer Success Manager - Billing and Payments Value for money 4.6 (783) 4.6 Based on 783 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Wave](https://www.capterra.com/p/178021/Wave-Apps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (760) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (760) 4.5 Based on 760 reviews ## User reviews Overall rating 4.4 Based on 856 reviews Filter by rating 5(487) 4(280) 3(72) 2(10) 1(7) Mentioned topic Sorted by most recent SH Sonya H. Behavioural therapist Mental Health Care ### "Catepatren makes my business carefree" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 29, 2026 My overall experience has been great and I highly.recommend carepatron to as many people as I can. I like the pricing as well Pros I really like how i can access appointment setting theouhh the site.tje sote is essy to navigate and I love all the templates I can use and share with clients so easily. The site has made my work so much easier and stress free! Cons I would like to see an option to have clients give me feedback through the site, and an option to create feouos as well as a blog. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2026 Thank you so much for this wonderful review! We're thrilled to hear that appointment scheduling, navigation, and templates have made your work easier and more stress-free. That's exactly what we aim for. We really appreciate your suggestions around client feedback, groups, and a blog feature. These are great ideas, and I'll make sure they're passed along to our product team. We're always looking to grow based on what our users actually need. Thank you for recommending Carepatron, it truly means the world to us. We're excited to keep building a platform that supports you and your clients! 💙 KR Kari R. Owner and provider Health, Wellness and Fitness ### "Needs some major changes! " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 26, 2026 It is functional for basic tasks. It have some MAJOR issues that need to be corrected and so far they are not even close to being resolved. From above (That you can’t seem to make basic updates like allowing the virtual visits to have closed caption to all for people with disabilities to use it. Also the inability to have people make partial payments seems like a reasonable thing to have since many people need that option. I also hate that you charged me for a service that I was a beta tester on and never was able to get it to work! Customer service for this issue was nonexistent!) Pros That it is for the most part cost effective. That I can customize my notes. There are more things that I do t like about it than things I do like. Cons That you can’t seem to make basic updates like allowing the virtual visits to have closed caption to all for people with disabilities to use it. Also the inability to have people make partial payments seems like a reasonable thing to have since many people need that option. I also hate that you charged me for a service that I was a beta tester on and never was able to get it to work! Customer service for this issue was nonexistent! Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Started a new practice and Epic was very expensive. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reasons for choosing Carepatron A friend recommended it for the cost of what I would get. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2026 Thank you for taking the time to share your honest feedback — we truly appreciate it, and we're sorry to hear about the frustrations you've experienced. Regarding the billing issue for the beta service, that's not the experience we want anyone to have, and we sincerely apologize. We'd like to look into this and make it right. Please reach out to our support team directly at support@carepatron.com so we can dig into the specifics of your account and work toward resolving each of these issues. You can also contact us through the Help button in your Carepatron workspace for faster assistance. AH Andre H. Osteopath Alternative Medicine ### "Using Carepatron the mostly highs and occasional lows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 It is more than adequate for my needs and the improvements that have been made to the desktop version have always made my user experience better but I have been frustrated when making or managing bookings on my mobile device. Pros I am impressed with the way Carepatron are continually looking to improve the product and the customer support team are excellent and seek to address queries and fix bugs and issues in a timely manner with clear communication at every turn. The product is definitely value for money and great for appointment management. The interface is easy to use on a computer but a bit clunkier on a mobile device and the constant updates on accessing the the system do get a bit frustrating especially on the mobile app. I am not currently using the patient record function. Cons The use from a mobile device is often frustrating with slow initial load times followed by an update that then further delays the ability to use the app on the go Switched from [Timely](https://www.capterra.com/p/142756/Timely/) [Scheduling Suite](https://www.capterra.com/p/173902/Scheduling-Suite/) Increasing costs and poor support when I had issues meant the value for money went down Alternatives considered [Scheduling Suite](https://www.capterra.com/p/173902/Scheduling-Suite/) Reasons for choosing Carepatron Free trial and found it easy enough to set up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Hi Andre, we're glad to hear that you've found Carepatron to be great value and that the desktop experience, appointment management, and our customer support have been working well for you. That's exactly the standard we aim for. We completely understand your frustration with the mobile app, particularly around load times and update interruptions. Your feedback here is incredibly helpful, and improving mobile performance is an active priority for our team. Thank you again for being part of the Carepatron community. LE Lisa E. Yoga therapist Health, Wellness and Fitness ### "User friendly and affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 18, 2026 I have recommended Carepatron to colleagues and friends seeking an affordable platform that offers adaptable and HIPPA-compliant services to clients. Pros The platform has enabled me to securely send and receive thorough intake forms with clients. I can schedule in one place, record and communicate with clients. Cons The pay structure was not clear to me at first. Additionally, I needed extra support setting up secure email. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Carepatron I like the library of intake forms and easily editable features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Hi Lisa, thank you so much for taking the time to share your experience with Carepatron! We're thrilled to hear that the platform has made it easier for you to securely manage intake forms, scheduling, and client communication all in one place — that's exactly the kind of streamlined workflow we hope to provide. GL Gloria L. Pastoral Counselor Mental Health Care ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 17, 2026 I enjoy using Carepatron. It makes keeping up a whole lot easier. The calendar is the best part I think. Pros It’s very user friendly. It doesn’t take long to learn the programming or how to navigate the system. Cons There are a few places that were challenging to learn. I really had to search how to cancel an appointment. It took me a while to find it. Now that I know it’s no issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Hi Gloria, thank you so much for this wonderful review! We're thrilled to hear that Carepatron has been easy to pick up and that it's helping you stay on top of things — that's exactly what we aim for! JM Jessica M. Board Certified Behavior Analyst Mental Health Care ### "Amazing platform for my small practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 I am very happy use Carepatron and recommend it to other providers frequently. For my small practice, it is just what I need. Pros The platform is easy to use for me and for my clients and the price for what it offers seems unbeatable. The chat support feature usually answers my question. Scheduling appointments is easy and I like that it gives my clients text and email reminders. I also really appreciate how it streamlines intakes, session notes, and billing. The AI features and video call feature are also very useful. Cons Carepatron is missing some features that would make it a perfect all-in-one resource, including expense tracking and creating end of year reports on total income and broken down by clients. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Carepatron Price, ease of use, features included in the platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Hi Jesicca, thank you for taking the time to leave a review! This is noted, and we'll make sure to pass this feedback to our team. Thank you for choosing Carepatron! RS Rosa S. Executive Director Mental Health Care ### "Could be better " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 14, 2026 No the happiest with the service. If I had more assistance in onboarding the system I’d have a better chance at getting paid Pros I was intrigued by the option to have an account for free to be able to upgrade by choosing services we actually need. Cons The fact that I have been active for over a year and not even one claim has been paid. I have inquired about it multiple times and no answer yet. Not being able to get claims paid has hurt our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Hi Rosa, I'm so sorry to hear about this. That's not the standard we want for anyone, especially when you're running a practice. We appreciate you sharing this and have passed your feedback along to our team. SD Stefan D. Family therapist Mental Health Care ### "Awesome platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 13, 2026 The emails prior to sessions are a great help with being prepared at my sessions. This platform is easy to use and to make changes on an ongoing basis. Cons I found it challenging to sink to my Google Calendar. I still haven’t found out how to do this.i have tried countless times to reach tech support and no one can help me with this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Hi Stefan, thank you for taking the time to leave a review! This is noted, and we'll check in with the support team so we can learn more about your concern. Thanks for choosing Carepatron! CR Chel'sea R. Owner Mental Health Care ### "Almost..I almost loved it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 10, 2026 It was fine. I wish it provided more support and guidance. I wanted to truly love it and continue using it. Pros The price. That's why I chose this company. They provided a few tiers which was helpful in for my small practice. Cons There was not a lot of support or guidance regarding billing. I expressed when starting that it would be something I was interested in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Hi Chel'sea, thank you for taking the time to leave a review! These concerns are noted. If you need support, please reach out to our team through the Help button in your workspace. Thanks for choosing Carepatron! IK Inge K. Counsellor Mental Health Care ### "Great alternative to more expensive platforms. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2026 Overall very happy with this product and service. I’ve recommended it to others as an alternative to more expensive options, especially for practitioners with smaller practices, like myself. Pros Customizability: I love that I can include my logo and customize the look of invoices, templates etc. The introductory free trial was very helpful to get to know the product and get started with it. The introductory year pricing was totally worth it. The ongoing price (year two) is decent, especially compared to other more well known platforms. I appreciate the built in video conferencing feature. It works well. Customer service was helpful and responsive when I needed it. Cons Not as intuitive as the leading platform in Canada when it comes to setting up how clients view calendar availability/scheduling, but I’m still learning this. When creating templates it’s sometimes hard to shift things around in sections (so you have to delete the whole section and start again if the order isn’t right… but maybe I’m doing something wrong here). Although PIPEDA compliant, I would prefer if the data was stored in Canada, and I wish the PIPEDA compliance was a bit clearer on the website. I do wish the video conferencing had a “whiteboard”. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 Hi Inge, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! [View all Reviews](https://www.capterra.com/p/195467/Care-Patron/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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