# Page 7 | TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is TeamViewer ONE the right Remote Support solution for you? Explore 11620 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194565/TeamViewer/reviews --- TeamViewer ONE 4.6 (11620) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 7 - Reviews of TeamViewer ONE ## Showing most helpful reviews Showing 151-175 of 11620 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jack H. It help desk Wholesale Used the software for: 6-12 months ### "Easy Connection" February 17, 2025 5.0 Very good and very happy with the product since we switched. Pros Easy to use and be able to manage all my systems when needing help. Cons Sometimes the connection is not good and lags a little. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Pricing it was getting too expensive for the usage. Review Source Response from TeamViewer March 6, 2025 Hello Jack, Thank you so much for your review. Happy to read that you had such a positive experience. To avoid lags in the connection we suggest ensuring that both sides have the latest version of TeamViewer available in our website. Also, resetting of the devices and, if possible, resetting the WiFi, could solve the issue. Therefore, we would like to invite you to click on the following link where you will find a user´s guide to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer JP JANICE P. Accounts Manager Wholesale Used the software for: 1-2 years ### "10/10 product" December 8, 2025 5.0 Not had any problems with this product so I haven't had any cause to contact the customer services dept. Pros Great for remote working and has never let me down. I would definitely recommend this Team Viewer to all. Cons I cannot report anything on this as I am completely satisfied with this product and will continue to use it. Review Source Response from TeamViewer January 23, 2026 Hi Janice, Thank you for your positive review! It’s great to hear that TeamViewer has been consistently reliable for your remote work and that it’s earned your full confidence. Knowing you’d recommend it to others really shows the value it brings. And it’s always a good sign when everything runs so smoothly that you’ve never even needed to contact customer support. Wishing you many more smooth and seamless connections! Valeria/TeamViewer VR Verified Reviewer CEO Marketing and Advertising Used the software for: I used a free trial ### "Escroquerie" February 26, 2026 1.0 Pros Le logiciel semble fonctionner correctement, mais je n’ai pas eu besoin de l’utiliser............... Cons Période d’essai gratuite transformée automatiquement en abonnement annuel de 516,96 €, sans aucune utilisation du logiciel. Un simple email de rappel, puis débit immédiat de plus de 500 €. Premier et seul contact avec TeamViewer, et refus total de remboursement malgré une demande faite immédiatement après la facturation. Procédé extrêmement discutable. Soyez très vigilant avec leur “essai gratuit”. Pratique d'escroc.... Review Source Response from TeamViewer March 20, 2026 Hello TeamViewer user, Thank you for bringing this to our attention. We’re sorry to hear about your experience, and we appreciate you raising this concern. To look into the matter properly, we kindly invite you to submit a support ticket, so our team can review the situation in detail and assist you further. For information about how to submit a ticket: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/contact-support/submit-a-ticket/ We apologize for any inconvenience. Best, Valeria/TeamViewer JG James G. Associate Pastor Religious Institutions Used the software for: 1-2 years ### "Great Remote Help Software for PC and Mac" March 26, 2025 5.0 I have had nothing but good success with this application. I have used it on a number of occasions to remotely help folks set up various software on their computers. Pros It allows to render tech support from a distance to those who are not as technically savvy. Cons I really do not have any cons to mention. For remote viewing software/application I feel like they do a great job. Review Source Response from TeamViewer March 28, 2025 Hello James, Thank you for choosing TeamViewer to help your folks with their computing issues. We hope you enjoy using TeamViewer all the time! We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer QS Quentin S. Dessinateur-Projeteur Automotive Used the software for: 2+ years ### "AVIS-TeamViewer Remote" February 21, 2025 4.0 Pros TeamViewer Remote permet de se connecter facilement à distance autant dans le but d'effectuer des tâches sur un serveur que d'apporter un support technique à ses équipes. L'interface est facile d'utilisation et accessible à tous niveaux d'utilisateurs. De plus les fonctions comme le transfert de fichier, le chat en ligne... sont des atouts bénéfiques au produit. Je conseille vivement son utilisation. Cons La lenteur de la connexion internet peut impacter les performances des connexions à distances et les délais de réponse. De plus le coût peut être un frein pour certaines petites entreprises. Review Source Response from TeamViewer March 12, 2025 Hello Quentin, Thank you for sharing your positive experience with TeamViewer. It's great to hear that our remote solution has been beneficial for performing server tasks and providing technical support. It is especially gratifying to know that you consider our new interface user-friendly and additional features like file transfer and online chat indeed make it a valuable tool for users of all levels. About the slow internet connection, we suggest resetting the devices and, if it´s possible also the WiFi, could solve the issue. All the best, Valeria/TeamViewer MK Michal K. IT engineer Education Management Used the software for: 1-2 years ### "Solid remote control software " January 17, 2026 5.0 Pros I like team viewer because it is simple to use and just works. Many companies use it for remote access and it is pretty straightforward to use. Cons It happens that if there is persistence access on the computer enabled, rarely maybe 3 times the access cut out - during 1 year of usage. Review Source Response from TeamViewer January 23, 2026 Hi Michal, Thank you for your review and for sharing your experience. Great to hear that TeamViewer’s simplicity and reliability are working well for you — that’s exactly what we aim for. Regarding the rare connection drops during persistent access: that definitely shouldn’t happen often, and we appreciate you pointing it out. However, please ensure that both sides have the latest version of TeamViewer available on our website. If not, proceed to update and retry. And if the inconvenience persists, please feel free to visit our TeamViewer Community at https://community.teamviewer.com for any troubleshooting questions. All the best, Valeria/TeamViewer BW Bailey W. Student Animation Used the software for: 2+ years ### "Great Software for Basic Remote Work" July 30, 2025 4.0 Pros Good enough for remotely doing non-visually/time sensitive tasks, such as windows troubleshooting and monitoring. Completely usable without paying a cent. Cons Not good for doing tasks that are very time sensitive or requires crystal clear visuals at all times (e.g. 3D animation). No support for Windows ink for Wacom tablets. Review Source Response from TeamViewer August 22, 2025 Hello Bailey, Thank you so much for your rating and for sharing your experience! We're glad it's working well for remote troubleshooting and monitoring. We appreciate your feedback on the limitations you mentioned. Your feedback is incredibly valuable, and we will make sure it reaches the right team. All the best! Valeria/TeamViewer Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "Great app for troubleshooting" April 22, 2025 5.0 I used this tool to troubleshoot websites for my clients who do not want to provide me login details. it was seamless fast and secured. Pros Super useful for consulting and gaining remote access to clients computer without sharing sensitive admin detials. Cons Sometimes it disconnects in the middle and i lose permissions but this might not necessary be a con but a network issue. Review Source Response from TeamViewer May 14, 2025 Hello Babatunde, We truly regret to read about your experience with TeamViewer. In cases of connection drop, we suggest ensuring that both sides have the latest version of TeamViewer available on our website. If this is the case, a resetting of the devices and, if it´s possible, resetting also the WiFi, could solve the issue. Therefore, we would like to invite you to click on the following link, where you will find a user´s guide to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer JV Julian V. Finance Professor Higher Education Used the software for: 2+ years ### "Awesome remote tool!" April 9, 2025 5.0 My overall experience with TeamViewer Remote was great! Pros I like how easy to set up and use it is. Cons I did not like that it sometimes get blocked by firewalls. Review Source Response from TeamViewer April 10, 2025 Hello Julian, Thank you for your review! We are pleased that you find our remote-control solution easy to set up and use. Regarding the firewall comment please click on the following link where you will find important information about which ports TeamViewer needs to use: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/troubleshooting/ports-used-by-teamviewer/ We hope this information will help you to solve this inconvenience Have a nice day! Valeria/TeamViewer PE Petra E. Assistentin Construction Used the software for: 2+ years ### "Tolles Programm" November 12, 2025 5.0 Mir konnte über Team Viewer immer von extern geholfen werden. Auch das Gegenüber kann flott auf deinem PC arbeiten Pros Funktioniert wunderbar, wenn man in einem Programm Hilfe benötigt und ein Support kann sich mit deinem PC verbinden. Cons Dazu fällt mir nichts ein. Hat bis jetzt immer tadellos funktioniert. Verbindungen konnten immer ohne Problem hergestellt werden Review Source Response from TeamViewer December 2, 2025 Hi Petra, Thank you so much for your rating!! We´re happy to hear that you have had such a wonderful experience with TeamViewer. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer TG Tamara G. UR nurse Hospital & Health Care Used the software for: 2+ years ### "Specialized and very useful for operations" November 15, 2025 5.0 TeamViewer is extremely useful for remote employees working from company computers that are expected to come across technical issues and need assistance Pros Allows user to communicate with rep or technician helping you out remotely with IT issues in the professional setting Cons Sometimes it will ask me to grant permission to the technician but sometimes the prior process has to be completed twice for access to be granted prior to the tech accessing my computer. Review Source Response from TeamViewer December 2, 2025 Hello Tamara, Thanks for sharing your experience! We’re glad to hear TeamViewer helps make remote IT support easier for you. Your feedback on the permission process is very valuable for us, and we will make sure it reaches the right team. All the best! Valeria/TeamViewer EW Emma W. Assistant Manager Hospitality Used the software for: 2+ years ### "Teamviewer Review " November 13, 2025 4.0 good for occasionally need to access a distant computer (home-office, helping family/friends) and value ease of setup. Pros TeamViewer supports major platformsmaking it convenient to access or control devices remotely across many types of hardware Cons While the free version exists, it is limited; many useful features require paid licences. These can be expensive Review Source Response from TeamViewer December 2, 2025 Hello Emma, Thanks for sharing your thoughts! We’re glad to hear TeamViewer makes remote access convenient for you. Your feedback on the free version and licensing costs is valuable, and we will ensure it reaches the relevant team. All the best! Valeria/TeamViewer GK Guy K. Modern Workplace Engineer Construction Used the software for: 2+ years ### "reliable for remote access" January 5, 2025 5.0 Pros Always easy to use, GUI and everything is where it should be. Connections are stable. Cons It's a bit on the pricy side especially for smaller businesses or personal users who need it only occasionally. It likes to do software updates quite frequently which isn’t a huge deal, but sometimes it feels like I’m constantly being prompted to install something instead of using the tool Switched from [SimpleHelp](https://www.capterra.com/p/209027/SimpleHelp/) I switched it’s just way easier to use and honestly feels smoother overall plus it handles bad internet connections way better and the mobile app’s a lifesaver when I gotta jump on something real quick while I’m out Review Source Response from TeamViewer January 8, 2025 Hello Guy, Thank you for your rating and your feedback, is greatly appreciated! Happy to hear that you find TeamViewer easy to use. We take the opportunity to invite you to click on the following link where you will find a guide for the new interface in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ All the best, Valeria/TeamViewer ZS Zhivko S. Marketer Computer Software Used the software for: 2+ years ### "TeamViewer best Remote connection. " January 3, 2025 5.0 I use IT for work to establish Remote connection and set up with other Pc and devices. Pros Perfect remote connection for work and other needs. Cons Like it all...Perfect job with TeamViewer and experience i do have. Review Source Response from TeamViewer January 8, 2025 Hi Zhivko, Thank you for your feedback and for taking the time to share your thoughts. We are thrilled that you chose us as your favorite remote access solution! We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface so you can benefit from all the features available in TeamViewer: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer VV Vikas V. Software Consultant Computer & Network Security Used the software for: 2+ years ### "TeamViewer is my pick for corporate use case " February 19, 2025 4.0 I have been using TeamViewer for more than 10 years and it is a very trust worthy piece of software. It has been around when there are no modern software tools for screen sharing like Zoom, Google meet, Skype and also remote control software like AnyDesk. While the most modern software's are light weight and easy to use, when the stakes are high and security is top priority, TeamViewer is a go to software. Pros TeamViewer's security is top class! It has both mobile and desktop applications for accessibility. The best part is that it is free to try for non-commercial use. It has been around for many years and in a corporate environment, it is a trusted and a go to software tool. Cons Security is also the best part and also the worse part. In an attempt to make it secure, there are a lot of gatekeepers or road blockers. Respecting the firewalls, security policies etc. It is great for the corporate environment with high stakes but other software would do a great job for a simple use case. Also TeamViewer has trouble with low bandwidth connections. Review Source Response from TeamViewer March 12, 2025 Hi Vikas, Thank you so much for sharing your experience with us. We are happy to have you on board for such a long time! Regarding your security feedback, be sure that your comment is incredibly valuable, and we will make sure it reaches the right team. Wish you a great day and all the best. Valeria/TeamViewer VR Verified Reviewer Board Member Information Technology and Services Used the software for: 2+ years ### "TeamViewer Review" February 5, 2025 5.0 Pros easy remote access of or organization's devices. easy user interface for non-tech newbie Cons I have gotten cut off a couple of times, but support were quick to help with that Review Source Response from TeamViewer March 4, 2025 Hello TeamViewer User, Thank you for your rating. We are happy to hear that TeamViewer helps you get easy remote access to your organization's devices and that you find an easy user interface for non-tech newbie. Also, we take the opportunity to invite you to click on the following link, where you will find a guide for the new interface https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer CW Charles W. Senior Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Easy and awesome software " February 14, 2025 5.0 My experience with TeamViewer is very positive. It’s easy to use interface mixed with easy connectivity makes this software a win win for people who are novices to advanced in their use of the computer. Pros I love how easy this software is to use. A novice could use this software with ease as it’s a simple step by step use software. Cons The cost is the only con to this software. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Their software was hard to use and disconnected a lot. Review Source Response from TeamViewer March 5, 2025 Hi Charles, We are happy to have you on board. It´s so nice to read about your positive experience. We hope you continue to enjoy the benefits of TeamViewer for a long time to come. Finally regarding the price maybe you could contact our representatives so you can share with them your needs and they can advise you on the exact producto for you. For contact details: https://www.teamviewer.com/en/global/contact-sales/ All the best. Valeria/TeamViewer.com MS Miranda S. IT Tech I Health, Wellness and Fitness Used the software for: 2+ years ### "Not very reliable " June 2, 2025 3.0 I don't use it much. It didn't have the reliability I needed so I have moved on to a different product Pros It lets the end-user know when you remote into their workstation and offers a box afterward for notes to be filled in Cons Not reliable, often shows PCs as offline, slow. Ended up only using it in rare occasions. More or less stuck in a contract. Review Source Response from TeamViewer June 5, 2025 Hello Miranda, We are sorry to hear about your experience with TeamViewer. Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ All the best! Valeria/TeamViewer Hope Sonia S. Customer support Staffing and Recruiting Used the software for: 1-2 years ### "My over all experience using Team viewer" March 22, 2025 5.0 Till date, I still use team viewer when communicating with my teams or clients whenever I have difficulty or they have issues with their system Pros One special thing I like most about TeamViewer is that i can access and control computers, share files, and collaborate with others Cons Nothing to be honest. TeamViewer is serving its purpose and there is no need in adding other features else the aim of it will be defeated. Review Source Response from TeamViewer April 7, 2025 Hi Sonia, Thank you for your rating! We are happy to hear that you can connect with your teams and clients with our software! We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Wish you a great day and all the best. Valeria/TeamViewer MG Markus G. IT Manager Accounting Used the software for: 2+ years ### "Teamviewer is no longer a leader in remote control / access" March 10, 2025 1.0 Used to be a great product some years ago. Look elsewhere now. Pros Teamviewer used to be the best product in its category. That time has long passed Cons The new interface update was a complete disaster and rendered the product virtually unusuable until an a rollback option was introduced. Teamviewer has suffered multiple cyber security breaches in the recent past. Teamviewers renewal and account management team is rigid and unhelpful. The product is now much overpriced. Look around for better options. Not recommended. Review Source Response from TeamViewer March 13, 2025 Hello Markus, We are sorry to hear about your experience with the new interface. We understand how challenging it can be when changes are made, especially when technology is meant to simplify our lives. Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. All the best! Valeria/TeamViewer TB Temple B. Owner Construction Used the software for: 1-2 years ### "Get it now!" April 19, 2025 5.0 Excellent for what I use it for and need. Pros Good program and easy to use for sure the best! Cons Not really anything I love this program. Review Source Response from TeamViewer May 9, 2025 Hello Temple, Happy to hear that you find TeamViewer easy to use and it´s helping you with your needs. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ All the best Valeria/TeamViewer JM Jeffrey M. IT Tech Mining & Metals Used the software for: 2+ years ### "TeamViewer" December 2, 2024 5.0 It made my life easier when it comes to support. Cause I am able to assist users wherever they are with no limitation. It allows you to install apps using your admin credentials without kicking you out. Pros TeamViewer make it easy to support users by remote connection. Cons The licensing is bit expensive. But perfect Review Source Response from TeamViewer January 15, 2025 Hi Jeffrey, Happy to hear that TeamViewer helps you make your life easier when supporting your users remotely. We would like to take the opportunity to invite you to click on the following link, where you will find a guide for the new TeamViewer interface https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer JK Jarrett K. IT Manager Government Administration Used the software for: 2+ years ### "Easy and High Quality Remote Access/Screensharing" May 13, 2025 4.0 Pros I like that it has broad user awareness. When you tell someone you need them to open teamviewer for me, they are familiar with the process. Cons I don't like that sometimes it decides not to let me use it? I.E, it thinks I am using it with a personal license despite me having a business license for it. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing TeamViewer ONE Easier to complete deployment, broader user familiarity Review Source Response from TeamViewer May 22, 2025 Hi Jarret, Thank you for your rating and your positive comment. We are happy that you chose us as your favorite remote access solution for your daily tasks. However, if the problem you mention about not recognizing your license occurs frequently, we suggest you contact our support team for direct assistance; they will be pleased to help you. Wishing you a great day and all the best. Valeria/TeamViewer KR Katheren R. Office Manager Veterinary Used the software for: Less than 6 months ### "Teamviewer" May 29, 2025 4.0 It was great until I had to pay for it. I like the free version but you only have so many times to log in until you have to pay for it and I don't use it enough to pay for it. Pros I like being able to log into my computer when I need to. It wasnt slow for me and I was able to work as if I was at work. Cons If you don't close everything then it makes it harder to log back in. I would have issues and have to have a co worker help me get back in. Alternatives considered [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing TeamViewer ONE I didnt choose one yet. I am still trying to decide which is best Review Source Response from TeamViewer June 4, 2025 Hello Katheren, Thank you for taking your time to review us. We are happy to see that TeamViewer is helping you with your tasks. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a better TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Wish you a great day and all the best. Valeria/TeamViewer Erika R. soporte técnico de mesa de ayuda Computer & Network Security Used the software for: 1-2 years ### "Control de equipo" January 8, 2025 5.0 Pros Lo que mas me gusta de este software es que es sencillo, no necesitas mucha capacitación para usarlo, lo use gratis y para trabajos como freelance te ayuda. Adicional a eso lo puedes usar en distintos sistemas operativos, hasta desde un celular puedes hacer remoto. Cons Como todo tiene algo negativo, en este caso he visto los planes y es un poco costoso, mas que todo para las personas como yo, que realiza freelance. y tiene algunas limitaciones en la versión gratuita Review Source Response from TeamViewer January 9, 2025 Hello Erika, Thank you for your review and for sharing your thoughts. We are delighted to read that you find TeamViewer easy to use and appreciate its flexibility to adapt to different platforms. Yes, our free version has some limitations. However, we invite you to contact us to evaluate the different options directly with our support team. Likewise, we take the opportunity to invite you to click on the following link, where you will find a guide for the new interface: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Similar Products Featured