# Page 4 | TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TeamViewer ONE the right Remote Support solution for you? Explore 11619 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194565/TeamViewer/reviews --- TeamViewer ONE 4.6 (11619) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 4 - Reviews of TeamViewer ONE ## Showing most helpful reviews Showing 76-100 of 11619 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Melodie A. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent product" November 25, 2025 5.0 Customer service is excellent! Product is easy to use and efficient. I would highly recommend it to anyone. Pros Easy to use and has a long time-out. Customer Service is USA based and very helpful. I would highly recommend it. Cons nothing really other than it's a bit expense. Sometime I go to use it and it has logged me out which is inconvenient but easily fixed Alternatives considered [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing TeamViewer ONE performance and convenience of the product Review Source Response from TeamViewer December 5, 2025 Hello Melodie, Thank you for your rating! Great to hear you find it easy to use and appreciate the helpful customer service! Thanks for sharing your experience. All the best, Valeria/TeamViewer JA Jennifer A. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Happy customer" December 1, 2025 5.0 Smooth, streamlined process. Straightforward.Easy to use. Easy for my IT support person to access. No issues. Pros Deleted with team viewer. Has given me the ability to work from the other side of the world. So helpful when you live far away from family, but need to keep your business going when you’re away. Cons No dislikes. I have only had to call the team view helpdesk once and all the time I’ve used it and the issue was resolved quickly. Review Source Response from TeamViewer January 14, 2026 Hello Jennifer, Thank you so much for your rating. It’s great that you’ve had such a smooth experience, enabling you to connect to and from anywhere in the world. If you’d like to get even more out of it, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer MB Michael B. Senior Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "TeamViewer A+" November 25, 2025 5.0 Excellent software for organising customers to remotely access their PC/laptop for IT Support /updates/ Repairs Fixes Pros Ease of use, Great organising customers in groups for easy access, great value for money, Quick Access Remotely. Cons Make it run in safe mode should be an added feature/option. Should be a 1 off licence not paid yearly. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE Customer Support and familiarity, better organised Review Source Response from TeamViewer January 5, 2026 Hello Michael, Thank you for your review. We are pleased to hear that our software helps you assist your customers with their computer issues. Wish you a great day and all the best. Valeria/TeamViewer PV Plácido V. Auxiliar Administrativo Entertainment Used the software for: 2+ years ### "Muy recomendable y fácil de utilizar" March 2, 2026 5.0 Muy buena experiencia, lo llevo usando varios años y me ha sido muy útil a lo largo de estos, ayudándome a solventar diferentes problemas propios y de compañeros, siendo muy sencillo de instalar y utilizar tanto para ellos como para mi. Pros La facilidad para conectar con los equipos en remoto de los compañeros y la velocidad que tiene a la hora de trabajar desde otro ordenador. Cons No he encontrado nada reseñable que no me guste o desagrade, ya que es una aplicación bastante consolidada. Review Source Response from TeamViewer March 17, 2026 Hello Plácido, Thank you so much for your positive review and for sharing your experience! We’re really glad to hear that TeamViewer has been a reliable support tool for you over the years, helping you solve your own issues and support your colleagues. Knowing that the installation and daily use have been simple and intuitive for everyone truly motivates us to keep improving. If you’d like to get even more out of it than a connection, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ All the best, Valeria/TeamViewer BK Brian K. IT Support Technician Information Technology and Services Used the software for: 2+ years ### "TeamViewer - A Very Useful Support Tool" August 7, 2025 5.0 Its great for me as I do not have to travel to users homes or offices just to deal with a software problem that can be resolved from the comfort of my office. Pros It provides me with the ability to support customers remotely wherever they are either in my local area or elsewhere in my country and a couple abroad. Cons The initial download and installation of the software, which some of my customer find hard to to accomplish. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) TeamViewer was a better choice for my company Review Source Response from TeamViewer September 1, 2025 Hello Brian, Happy to hear that TeamViewer allows you to connect remotely with your clients, saving you the commute to their local offices. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Kostas M. ELECTRICAL ENGINEERING Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Teamviewer best experience" August 8, 2025 5.0 Perfect and innovating system. Very good account handling features. Using mobile device is a very interesting experience. Customer support was immediate ! Pros Multi screens management is efficient and very helpful. Each screen can be shown in individual window ! Cons The old console was more simple and efficient. We prefer the old interface at the moment. Also the new interface seems to be slower Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE More powerful, more comfotable, more features, easy of use Review Source Response from TeamViewer September 1, 2025 Hello Kostas, Thank you for your rating and your support. However, we're sorry to hear that the new interface isn´t simpler than the old one. We understand that adapting to changes, especially in technology, can be disappointing when it's supposed to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer Craig T. Director of Marketing Information Technology and Services Used the software for: 6-12 months ### "Remote issues are no longer a problem" January 9, 2026 4.0 Pros The ability to remote into our clients' and partners' trusted units allowed us to fix and manage devices remotely and effectively. Cons Multiple security breaches were poorly handled as a company, other options are out there from competitors. Review Source Response from TeamViewer January 23, 2026 Hello Craig, We’re glad to hear that TeamViewer allows you to remotely access clients’ and partners’ devices, and provides the reliable, efficient support our solution is designed to deliver. However, your security concerns are absolutely valid, and it’s frustrating when issues aren’t handled with the transparency and care they deserve. Thanks for sharing this concern with us. Your insight really matters. Have a nice day. Valeria/TeamViewer AC Atalay C. Senior Manager, Paid Social and SEM Marketing and Advertising Used the software for: 2+ years ### "The miracle that allows me to get technical support from all over the world" August 29, 2025 5.0 It's an app we've been using for many years due to its ease of use and versatility. I believe it's one of the leading brands in remote connectivity. Pros My favorite aspect of it is its ease of use and its ability to be used on a variety of platforms. It makes life easier for IT teams to easily connect to and resolve issues that arise on company computers. Cons One of my least favorite aspects is that it's relatively more expensive than its competitors. We've used it for years and continue to use it as a trusted brand, but their pricing could be better compared to their competitors. Review Source Response from TeamViewer September 8, 2025 Hello Atalay, Thank you so much for sharing your thoughtful feedback. We're truly glad to hear that the ease of use and cross-platform versatility have made a positive impact on your IT team's workflow. We also appreciate your honest input regarding pricing. We understand that cost is an important factor, and your long-standing trust in our brand means a lot to us. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Thanks again for being part of our journey and for recognizing us as a leading brand in remote connectivity All the best! Valeria/TeamViewer ZD Zdravko D. Projektant Information Technology and Services Used the software for: 1-2 years ### "Greate software - Team Viewer" December 1, 2025 5.0 I am very happy with the application. It has saved us a lot of travel, and we can help users quickly. Pros What I like most about Team Viewer is how it handles connecting to users, the speed of work on the user's computer, and the security of the connection. Cons What I like least about Team Viewer is the frequent changes to the user interface. What I prefer is a minimalist interface. Review Source Response from TeamViewer January 14, 2026 Hello Zdravko, I'm happy to hear that you had such a good experience with TeamViewer. We understand how challenging it can be when changes are made, especially when technology is meant to simplify our lives. Therefore, we would like to invite you to click on the following link where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will be helpful in the future. Best, Valeria/TeamViewer KB Kevin B. Head of Business Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Five Star Teamviewer" December 1, 2025 5.0 Teamviewer has really made life easier for me, seamlessly helping support both Windows & Android users Pros Ability to easily sign on as a windows Administrator, the file transfer is also a well used feature. Cons After a poor experience using Remote Help via Intune, I cannot really fault Teamviewer and it's features so far. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Able to easily connect via Windows Administrator account Review Source Response from TeamViewer January 12, 2026 Hello Kevin, Thank you for your positive review. We’re glad TeamViewer has made supporting Windows and Android users easier for you, and that features like admin sign-on as Windows admin and file transfer are working well. If you’d like to get even more out of it, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer JC John C. Owner Business Supplies and Equipment Used the software for: 1-2 years ### "TeamViewer Service" December 8, 2025 5.0 As currently, not driving, for health reasons, My bussines, support of EPOS systems, would not be possibel without it Pros Original layout, the curent ease in finding connected clients. Then the easy actual connection and having full control of their POS system to solve the clients problem. Cons The layout of the new version, original one is far easier to find connected clients and, quickly connect with them Review Source Response from TeamViewer January 23, 2026 Hi John, Thanks so much for sharing your experience! It’s great to hear how TeamViewer’s reliable connections and full remote control help you support POS systems so quickly and efficiently, especially when remote work is essential to your business, and you´re not driving right now. Likewise, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Wishing you a smooth and speedy recovery, Valeria/TeamViewer WB Warren B. Senior Insultant Information Technology and Services Used the software for: 2+ years ### "My go-to tool for client, friends and family support!" December 5, 2025 5.0 I have used Team Viewer for years to support family and friends as well as a few professional clients. It gives good value. Pros Reliable. Simple setup. Full control of client computer. Client can see what I'm doing: this allows client training while maintaining trust. Cons Nothing I can think of. Well, it's not free ...but you get what you pay for and the value is definitely there. Review Source Response from TeamViewer January 23, 2026 Hello Warren, Thanks for sharing your experience and for the positive rating. Love hearing that TeamViewer’s reliable connections, easy setup, and transparent remote control are making your support work smoother and more efficient. This transparency builds trust among supporters and customers. You´re right, it isn’t free, but the stability, security, and efficiency it provides often pay for themselves many times over. Wishing you a great day! Valeria/TeamViewer FK FRANK K. Financial Controller Retail Used the software for: 2+ years ### "First Class Product" November 25, 2025 5.0 Perfect service which allows efficient remote working . Saves on so much needless travelling time. Customer service is veery good. Pros Ease of use. Quality and consistency of the platforms. Good value . Excellent customer support service....although rarely required. Cons Nothing. I have no negatives and have no hesitation in recommending to other users. Our organisation is small ( just 3 licenced TeamViewer users, but, it works very well. Review Source Response from TeamViewer December 5, 2025 Hello Frank, Thank you for your rating! It’s great to hear TeamViewer is working so well for your organization and helping save time! If you’d like to get even more out of it, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "Automation and collaboration " January 30, 2026 5.0 Overall, i think TeamViewer does what it says it will do. With the application, my team can easily work together and things done faster. Results become readily avail because of data atutomation. Pros Teamviewer is the app to beat. The application has been helpful for collaboration and trouble shooting for client base. File sharing is more efficient and managrment of task has become more effective. Cons I like the fact the with TeamViewer, i dont have to worry about client satisfaction as we go thought processes together. The application may sometimes find it difficult to load. This is because of some devices are outdated and slow. Review Source Response from TeamViewer February 6, 2026 Hello Adewale, Thanks for sharing your experience with TeamViewer! It’s great to hear how much it has supported your collaboration and troubleshooting workflows—especially when it comes to file sharing and more efficient task management. Your point about walking clients through processes together really highlights one of TeamViewer’s strongest advantages: transparency and real‑time guidance. Thank you again for your support! All the best, Valeria/TeamViewer CP Christopher P. President Automotive Used the software for: 1-2 years ### "Pretty good product" November 27, 2025 5.0 Good product, few bugs. Found any issues other than they keep changing the interface and I’m not super fond about that. Pros For me to take care of my customers with support It’s really easy to use. And is a value for the money that I pay for it. Cons The things that I don’t like about TeamViewer, or they keep changing the user interface I really wish they would leave things alone instead of changing them frequently. Alternatives considered [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Reason for choosing TeamViewer ONE Ease of use. And it’s quick to load for customers. Review Source Response from TeamViewer January 8, 2026 Hello Christopher, We are pleased to hear that TeamViewer is helping you resolve the technical issues of your customers. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Also, we would like you to visit our changelogs page, where you will find updated information about new features available and bugs solved: https://community.teamviewer.com/English/categories/change-logs-en Hoping all this information will help you in your next connections. Have a nice day! Valeria/TeamViewer WK Wendy K. Media Team - Visual Religious Institutions Used the software for: 2+ years ### "Teamviewer as a solution to remote issues" November 25, 2025 5.0 I have enjoyed being able to remote into the church desktop computers to complete work and solve issues without actually being on campus. Pros Being able to complete remote work from anywhere. When I travel, I like the fact that I can still remote into the church's desktop computer to set up the service from anywhere. Cons Not being able to trouble shoot issues that have to do with connectivity unless I am on campus. I would love for the program to let me know what is the issue. Review Source Response from TeamViewer January 5, 2026 Hello Wendy Thank you for sharing your experience! We’re so glad to hear that being able to work remotely and manage services from anywhere has been helpful for you. That flexibility is exactly what we aim to provide. We appreciate your suggestion about troubleshooting connectivity issues remotely—it’s a great point and something we’ll share with the right team. Your feedback helps us improve, and we’re happy the solution supports your work. All the best, Valeria/TeamViewer FR Francisco R. President Construction Used the software for: 2+ years ### "Easy to use" November 26, 2025 5.0 I always connect as simple of 1 click Pros I can connect very easy with 1 click to my office computers, from any where on the world, while I travel is like I am at my office all the time Cons Mostly nothing, everything is really easy to use Review Source Response from TeamViewer January 8, 2026 Hello Francisco, Great to hear that TeamViewer is helping you to connect to the office while you´re traveling! If you’d like to get even more than just a connection, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer GJ Guillaume J. Account Manager Medical Practice Used the software for: 2+ years ### "Prise en main à distance rien de plus simple ! " May 13, 2025 5.0 J'utilise TeamViewer tous les jours afin de dépanner et d'accompagner mes clients dans l'utilisation de notre logiciel. Pros La prise en main directe d'un poste à distance afin de faciliter l'utilisation de notre logiciel et la formation à celui-ci Cons La connexion avec ID et code parfois compliqué au téléphone, il faut retaper les mots de passe plusieurs fois, car mauvaise compréhension des lettres. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Plus de fluidité et plus simple d'utilisation à mon gout Review Source Response from TeamViewer May 22, 2025 Hello Guillaume, Thank you for your review and your positive feedback. Regarding the difficulties you encountered logging in with the ID and Password you mentioned in your comment, we have good news for you. With the new interface, you can make connections with session codes, avoiding the inconvenience of not understanding the letters. For details, please click on the following link, and go to Step 1: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-attended-remote-support/ We hope this information will be useful for future connections. All the best! Valeria/TeamViewer VR Verified Reviewer Sr AI Analyst Information Technology and Services Used the software for: 2+ years ### "Great tool for sharing access of device" January 22, 2026 5.0 Pros I like the ease of use, it is not a very technical tool so simplicity is the key for me as an end user for the main purpose that I would be using it which is collaboration and giving access needed for specific tasks. Cons Can't name any significant issue, I like the ease of download, install and boom, use the product style. Review Source Response from TeamViewer January 23, 2026 Hello TeamViewer user, Thanks so much for sharing your thoughts! It’s great to hear that TeamViewer's simplicity really supports how you work, especially when it comes to collaboration and granting access for specific tasks. Having a tool that works without needing deep technical know-how makes all the difference in the daily dynamics. If you’d like to get even more out of it, feel free to check out our guide with useful information for a complete experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer wT william T. admin Construction Used the software for: 1-2 years ### "they are not a good app" June 24, 2025 1.0 terrible i regret ever using this program as all it caused was problems with the app - customer service just tries to get you to pay more to upgrade your subscription Pros terrible customer support - took forever to try and get a live person on the phone - they were condescending and no help - just tried to get me to pay to upgrade my subscription Cons they wanted me to pay $500.00 to talk on the phone to a live person at customer support -- they said my subscription didn,t cover live help - i needed to upgrade my subscription for more money Review Source Response from TeamViewer July 24, 2025 Hello William, Thank you for bringing up the situation you experienced with our support team. Your feedback is extremely important to us, and we will ensure it reaches the right team. However, we invite you to submit a ticket with your request. For details on how to submit a ticket, please click on the following link: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/contact-support/submit-a-ticket/ Sorry for the inconvenience Best, Valeria/TeamViewer Sandra W. Agenturinhaberin Financial Services Used the software for: 6-12 months ### "Nie wieder! Null Service. " July 30, 2025 1.0 Pros Wenn es technisch geht, dann ist es gut. Der technische Service ist immer stets bemüht und gut erreichbar. Cons Ich hatte eine telefonische Beratung und habe ein Upgrade durchgeführt. Jedoch ging dieses Upgrade bei mir Anfang an technisch nicht. Es gibt hierzu auch Support-Tickets etc. Jedoch will Teamviewer davon nichts wissen und kassiert 1.300,- Nie wieder für diesen schlechten Service! Review Source Response from TeamViewer August 22, 2025 Hello Sandra, We truly regret your experience and completely understand how upsetting and uncomfortable this situation must have been for you. Please know that your feedback is being taken very seriously and will be promptly shared with the responsible team to ensure it is addressed appropriately. Your voice matters, and we appreciate you bringing this to our attention. We are sorry for the inconvenience. Best regards, Valeria/TeamViewer AG Ash G. Production Flow Controller Food & Beverages Used the software for: 1-2 years ### "Great Product for what I need" December 4, 2025 5.0 This is easy as we have a team in Wellington, I am able to log into the Wellington team computer to do the work I need even though it is rare. I do file uploads and refreshing data sheets of adding new SKU's into both sites, Auckland and Wellington. Pros The ease of using this platform to do the work I need to do. Also the individual support that I received from the team when I encountered a problem. Cons Given my suage frequency but the need for it, the price is a bit much for my use, there is not lower grade of license that I can find. I had some issues with connecting at time to remote PC's which was a problem. Review Source Response from TeamViewer January 21, 2026 Hello Ash, Thank you for your review. It’s great to hear how TeamViewer helps you get work done easily, especially when you need to jump into the Wellington team’s computer to handle tasks like file uploads, refreshing data sheets, or adding new SKUs across both the Auckland and Wellington sites. Regarding pricing and connection issues, feedback like yours is extremely valuable for us and helps us continue improving the experience for our user Finally, we take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Thanks again for taking the time to share. All the best, Valeria/TeamViewer Nishant T. Sr. Analyst Financial Services Used the software for: 2+ years ### "Local and remote sharing solution with easy to install and use " April 25, 2025 4.0 The platform offer good capabilities for remote sharing and is also a popular choice among masses for the same. If we have good connectivity, the remote sharing session goes seamless. Pros \- Have been using TeamViewer's remote desktop sharing capabilities since years - Faster remote sharing, and file sharing - Secured session connection based on ID and password of your partner - Works well across OS systems - Android and Windows - Clean interface - Good tool for IT security teams in corporate environment Cons \- High dependency on strength of the network (internet bandwidth) of both of the user. - Often times there is connectivity issues from any of the end points (Mine or Partners end) hinders the process of screen sharing Review Source LB Lene B. Office Manager Medical Practice Used the software for: 2+ years ### "Dependable and user friendly." December 1, 2025 5.0 I use it to work remotely when necessary and it's been a lifesaver. I don't know what I'd do if I didn't have it. Pros Always dependable, easy to use and lots of functions available. I like the team viewer printing option very much. Cons I don't care for the newer interface. I revert back to the old interface if available. I find the newer interface a bit clunky. Review Source Response from TeamViewer January 12, 2026 Hello Lene, Thank you for your review. We’re glad to hear that TeamViewer’s dependability and features like remote printing have been helpful for you. We appreciate your feedback on the interface. We understand how challenging it can be when changes are made; therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope that this information will be helpful in the future. All the best, Valeria/TeamViewer ZK ZWROT K. Marketing Information Technology and Services Used the software for: 2+ years ### "Review of Teamviewer" December 5, 2025 3.0 Pros Apllication is easy to use, easy file sharing, easy team collaboration, good security, easy to download Cons Prices for service are realitive high, if you compare to other similar services present in the market. Alternatives considered [Shiftbase](https://www.capterra.com/p/177706/ShiftTime/) Reason for choosing TeamViewer ONE It was easy to reach trough our partners and distributors Review Source Response from TeamViewer January 22, 2026 Hello TeamViewer user, Thank you for your feedback! We’re glad to hear that TeamViewer’s ease of use, smooth file sharing, strong collaboration features, and solid security are helping your team work efficiently. We appreciate your comment on pricing. Feedback like yours helps us keep improving while continuing to deliver secure, reliable remote connectivity. All the best, Valeria/TeamViewer Similar Products Featured