# TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamViewer ONE the right Remote Support solution for you? Explore 11627 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194565/TeamViewer/reviews --- TeamViewer ONE 4.6 (11627) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of TeamViewer ONE Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected.“ March 16, 2026 jF joanne F advisorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises“ April 13, 2026 SM STERGIOS M Staff EngineerComputer Software, Self-employedUsed the software for: More than 2 years. “I don't have the option to have 3 different channels on my 3 authenticated devices .“ December 2, 2025 MO Marj O Section Certification ChairConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “TeamViewer is the best service to keep all my devices connected while I process tasks for both my job and for my volunteer work. “ December 9, 2025 Curt H PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license.“ December 18, 2025 ## Showing most helpful reviews Showing 1-25 of 11627 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ontiretse M. Managing Director Design Used the software for: 6-12 months ### "TeamViewer One Review by Softidity" May 7, 2026 4.0 overall TeamViewer is a very strong remote support and device management platform with reliable IT support and effective for managing devices remotely. Pros TeamViewer One makes remotes support very simple and fast. minimal preparation is required and there is smooth remote troubleshooting. Cons there are connectivity and performance issues within the app. lag during screen sharing and occasional session disconnection. Review Source Response from TeamViewer May 12, 2026 Hi Ontiretse, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer ONE makes remote support simple and fast for you, with minimal preparation and smooth troubleshooting. It is also great to read that you see strong value in TeamViewer as a remote support and device management platform. We understand your concern about connectivity and performance issues, such as lag during screen sharing and occasional session disconnections. When experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer from our official website. If everything is up to date, restarting both devices and, if possible, rebooting the WiFi router may help improve stability. We appreciate your balanced review and your trust in TeamViewer for remote device management. Best regards, Valeria/TeamViewer Junaid E. IT Lead Support Hospitality Used the software for: 1-2 years ### "Great Remote Access Tool " August 7, 2025 5.0 My experience with TeamViewer has been positive. It is easy to setup, reliable, and secure, making remote access simple and stress free. The connection quality is excellent and features are well thought out. Pros I liked how easy it is to use TeamViewer even with people who are not tech-savy. TeamViewer offers great value for money, helping save time and reduce travel cost. I found easy and quick to share files with TeamViewer compare to the platform I used in the past. Cons TeamViewer is fast and reliable, but mobile phone support is pricey for occasional users. A pay as you go option would make it much more appealing. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Reason for choosing TeamViewer ONE I considered AnyDesk, Chrome Remote Desktop, and Splashtop. AnyDesk worked fine but felt less stable and polished compared to TeamViewer. I also felt comfortable with TeamViewer user interface which is kind of easy to use compare to others. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I switched from AnyDesk because I found TeamViewer more stable, with smoother connections and better overall performance. Review Source Response from TeamViewer September 1, 2025 Hello Junaid, Thank you for taking the time to review and share your experience with us. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer Harshul S. Senior. Technical Support Specialist for Network Operations Information Technology and Services Used the software for: 2+ years ### "Easy remote access with a few small connection issues" April 15, 2026 4.0 Overall my experience has been good. I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue. It’s reliable enough for daily use and makes remote access simple. There are small bugs and connection hiccups here and there, but nothing that stops me from doing my job. For remote support and accessing files or apps from another device, it works well and keeps things efficient. Pros What I like most about TeamViewer ONE is how easy it is to connect to another device. At work I use it a lot for helping coworkers when they get stuck or when I need to access my own system remotely. The connection is usually fast and smooth, even when the network isn’t perfect. File transfer is quick and saves me time because I don’t have to email stuff around. The interface is simple enough that even non‑tech people can follow instructions. It also works across different devices, which is handy when I’m not on my main laptop. Cons Sometimes the connection drops randomly and I have to reconnect again, which gets annoying when I’m in the middle of fixing something. The app can feel a bit heavy on older machines and takes a moment to load. A few features are hidden in menus and take time to find. The mobile version works but it’s not very comfortable to control a full desktop from a phone. Also, sometimes the session freezes for a few seconds and I have to wait it out. Not huge issues but they slow me down during busy days. Review Source Response from TeamViewer April 21, 2026 Hello Harshul, Thank you for sharing such detailed feedback! We’re glad to hear that TeamViewer ONE makes remote support and device access easy and efficient for your daily work. It’s great to know that the fast connections, cross‑device support, and file transfer features are helping you save time and reduce unnecessary back and forth. We also appreciate your balanced comments about occasional bugs or connection hiccups. Therefore, when experiencing connection issues, we recommend ensuring that both devices are running the latest version of TeamViewer. Also, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Feedback like this helps us continue improving reliability and the overall experience. Thanks for trusting TeamViewer ONE for your day. All the best, Valeria/TeamViewer VR Vesa R. CTO Information Technology and Services Used the software for: 2+ years ### "Good product destroyed by removal of core functionality and reliability" March 25, 2026 1.0 It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. Review Source Response from TeamViewer April 2, 2026 Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer DN David N. Senior System Administrator Biotechnology Used the software for: 1-2 years ### "Good modern remote tool for SMB" April 24, 2026 5.0 Overall a very good and modern remote support tool. Integrates and deploys well with most MDMs. The quick support app is very useful for one off remote sessions. Pros UI is modern and remote sessions work as expected. Really like the quick support app for one off sessions. Starting sessions with end users is easy for them to do. Deployment from an MDM (intune) is easy and like the ability to configure unattended access. Admin app for managing devices and session is clean looking and organized. Ability to chat and transfer files. Cons The app was strictly just a remote support too. It doesn't really provide any other useful tools/features/information to assist with your daily computer troubleshooting. It would be helpful to get system specs or computer resources utilization or last reboot or uptime or show running processes. Review Source Response from TeamViewer April 30, 2026 Hi David, Thank you for the thoughtful and detailed review. We’re glad to hear TeamViewer’s modern UI, QuickSupport app, and easy deployment through MDMs like Intune are working well for you. We understand your need for deeper troubleshooting insights, such as system specs, resource usage, uptime, and running processes. While core remote support focuses on smooth connectivity, we also offer extended options like TeamViewer Remote Management and TeamViewer ONE, which provide exactly these monitoring and diagnostic capabilities. We’d be happy to help you explore whether one of these solutions fits your needs. Feel free to reach out to our sales team to discuss available options. For contact details: https://www.teamviewer.com/en/global/contact-sales/ We look forward to a constructive discussion and positive next steps together. Best, Valeria/TeamViewer Curt H. President Hospital & Health Care Used the software for: 2+ years ### "Not worth it...look elsewhere for cheaper and easier products." December 18, 2025 1.0 Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. Review Source Response from TeamViewer January 23, 2026 Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer jF joanne F. advisor Financial Services Used the software for: 2+ years ### "team viewer scores high " April 13, 2026 5.0 allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises Pros I loke the instant access to my devices securely , I also like the fact that team viewer works across different platforms and is user friendly Cons some times the connection freezes or slows down , this can be frustration whilst working to a tight busy schedule Review Source Response from TeamViewer April 15, 2026 Hello Joanne, Thank you for taking the time to share your experience with TeamViewer. We really appreciate it. We’re glad to hear that you value the secure, instant access to your devices and the ability to work across different platforms with ease. Supporting seamless remote access and enabling productive work from anywhere, especially in urgent situations, is exactly what TeamViewer is designed to do. About your comment regarding connection issues. We recommend that you ensure both devices are running the latest version of TeamViewer, available on our official website. If everything is up to date, restarting both devices and, if possible, rebooting the Wi‑Fi router can often help improve connection stability. We hope these tips will help you in future connections. All the best, Valeria/TeamViewer SM Sallie M. Bookkeeper Accounting Used the software for: 2+ years ### "Great for Remote Work" April 30, 2026 5.0 It has been pretty reliable. I like the fact that you need to log in and out for security purposes. Pros The connectivity allows for remote work. The secure connection provides peace of mind. Very user friendly. Cons It is a little on the pricey side for connection service. There are promos, but it usually isn't for the package I need. Review Source Response from TeamViewer May 11, 2026 Hi Sallie, Thank you for sharing your detailed feedback. We are glad to hear that TeamViewer supports your remote work well and that the secure connection and user friendliness give you peace of mind. It is also great to read that reliability and the login and logout process help you feel confident about security. We understand that pricing can be challenging, especially when available promotions don't always fit the specific package you need. Your perspective is valuable and helps us better understand how our offerings are experienced. Thank you again for taking the time to review TeamViewer. Best regards, Valeria/TeamViewer KW Kayla W. hr Child Day Care Services Used the software for: 2+ years ### "Using TeamViewer" April 10, 2026 4.0 It is ok, I am not an operator of it, I use it from the other side of fence. However, it gets the job done Pros I like how someone external can log into my computer and take control. Which makes it good as they do not have to be physically next to me Cons If the operator or myself is typing you cannot see if someone is typing so something the words overlap Review Source Response from TeamViewer April 14, 2026 Hello Kayla, Thank you for sharing your experience! We’re glad TeamViewer helps you collaborate remotely without being on-site. We understand overlapping typing can be confusing during a session. If you’d like tips or best practices to improve collaboration, our Community is a great place to connect with other users and experts. Please visit https://community.teamviewer.com. Thanks again for your feedback! Best, Valeria/TeamViewer AS ALFREDO S. LEAD Warehousing Used the software for: Less than 6 months ### "TeamViewer ONE is number ONE." April 1, 2026 5.0 I like it because it is easy to share files, it makes teamwork easier by having access to other computers Pros Easy to use, a quick way to be able to connect to other computers. It doesn't matter where you are. customer support is great. Cons has everything, I couldn't say anything negative. bugs and issues solved in day-to-day excellent system. Review Source Response from TeamViewer April 9, 2026 Hello Alfredo, Thank you so much for your positive feedback! We’re delighted to hear that TeamViewer’s ease of use and our fast and secure connectivity help you collaborate and support others from anywhere. It’s especially great to know that file sharing and remote access make your teamwork more efficient, and we truly appreciate your positive comments about our customer support. Thanks for trusting TeamViewer as part of your daily work! Best, Valeria/TeamViewer MN Mihai N. Project Manager Airlines/Aviation Used the software for: 2+ years ### "The by-default choice for remote login" September 21, 2025 5.0 The overall experience is good from all points of view: my way of using it as Admin and as well as the customer usage who do not have to do much. It is very good to work with, in a team, and provides a time saving opportunity. File sharing and bug recognision is also a good thing, that helps debugging the cases that we have with our customers / colleagues. Pros I believe that in the last five years or more, TeamViewer is for me the first choice to use in order to remotely connect to other PC and provide assistance, both in personal use mode (my mom, my dad...) as well as at work for customer support inside the company. It is easy and intuitive. Cons The last version is quite complicated to use and you need a lot of time to install it in host mode on the PC. Also you have to do some tests to be sure that all works fine. And in the free licence mode, you are not allowed to have more than 3 PCs per account. The value for money is great especially in the free version, even if it is limited to 3 accounts / email address. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) It was a company policy, it is also related with the pricing and with the free licences. On a personal note, I did the change because of the many free options that TeamViewer offered. Review Source Response from TeamViewer October 9, 2025 Hello Mihai, Thank you for your rating and for sharing such a detailed experience. It's nice to know that you truly value TeamViewer's ease of use and functionality, both personally and professionally. We understand how challenging it can be when changes are made, especially when technology is meant to simplify our lives. Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI in order to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. All the best! Valeria/TeamViewer XL Xinyi L. Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Let the old interface back, please" December 4, 2025 3.0 Does it's job, excellent customer support, confusing and awkward user interface, expensive but worth Pros stable connection most of time, Working even with Internet not good, cycber security compliance support is great Cons New software interface is aweful! Anti-human software ui and configuration setting page is very confusing Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) Reason for choosing TeamViewer ONE i have used Teamviewer for long time,not willing to change easily Review Source Response from TeamViewer January 21, 2026 Hello Xinyi, Thanks a lot for sharing your detailed feedback! It's great to hear that TeamViewer continues to deliver a stable connection for you, even in environments with poor internet, and that our cybersecurity compliance and support teams are meeting your expectations. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer JJ Jose J. Support Computer Software Used the software for: 1-2 years ### "Teamviewer" December 5, 2025 5.0 Very good. The new interface does not add up any value for us. It is a real nuisance. The web interface is not clear enough and there are too many options available on the screen that are useless. Pros What I like most of Teamviewer is its ease of use. It is very easy to a new client to download and provide them for immediate support. Cons Many pseudo improvements are only cumbersone We use it for remote training and little support. The "new" interface is no better than the original. File transfer is every day slower. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE Teamviewer at the time seemed to have better functionality Review Source Response from TeamViewer January 22, 2026 Hello Jose, Thank you for sharing your thoughts! We're really glad to hear that TeamViewer’s ease of use stands out for you—especially how simple it is for new clients to download and connect for immediate support. We appreciate your honest feedback about the interface. Therefore, to help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer KD Kris D. IT Manager Government Administration Used the software for: 2+ years ### "Love Teamviewer" November 25, 2025 5.0 Overall, the product has always worked very well and have not had issues with it. Very reliable and can always count on it. Pros Very easy to quickly resolve issues with employees by jumping on their computer whenever they have an issue. Cons Not a fan of the new interface. It would be nice if it defaulted to online devices only, so I wouldn't need to do it manually every time. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE Didn't like the way AnyDesk worked compared to TeamViewer. Review Source Response from TeamViewer December 2, 2025 Hello Kris, Thank you so much for your feedback. We also appreciate your honest comment about the new interface. Therefore, we would like to invite you to click on the following link where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, please be assured that your feedback is incredibly valuable, and we will ensure it reaches the relevant team. All the best! Valeria/TeamViewer TS Tom S. Director Information Technology and Services Used the software for: 2+ years ### "Trusted brand for providing remote technical support" July 16, 2025 5.0 Excellent client for providing remote IT and technical support. Works well, and rarely have any connection issues. Pros The TeamViewer Quick Support software allows you to connect onto machines without installing anything or requiring administrator permissions Cons When the new interface was launched last year, we had multiple complaints from customers that it was difficult to use, and unclear of where the ID/passwords could be found. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE TeamViewer runs without administrator privileges - whereas Splashtop often requires admin privileges. Review Source Response from TeamViewer July 25, 2025 Hello Tom, Thanks for taking the time to review us. Happy to hear that TeamViewer helps you with your customers, even if they find our new interface a bit confusing. We’d like to take this opportunity to invite you to click the link below, where you’ll find the TeamViewer user guide. Feel free to share it with them to help make their TeamViewer experience smoother and more accessible: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer DC Dave C. Owner Computer Software Used the software for: 1-2 years ### "Excellent utility" December 25, 2025 5.0 I love the product and the support staff has been quite accommodating until as of lately. It is quite useful when clients are either away or unable to have me come personally to their homes/businesses Pros Excellent Resource for myself and my clients. I like the options and so do my clients of being able to access the computers remotely. Cons I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy. If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else. Review Source Response from TeamViewer January 23, 2026 Hello Dave. Thank you so much for sharing your experience with TeamViewer. It’s great to hear that both you and your clients appreciate the flexibility of our remote access solution. It really can make a huge difference when someone’s traveling or unable to meet in person. Regarding your comment about the service to be discontinued, please visit our TeamViewer Community at https://community.teamviewer.com, where you can share more information with us, and we can give you proper assistance on the topic. Hoping to see you there. Best, Valeria/TeamViewer DP DREW P. President Music Used the software for: 1-2 years ### "My Business depends on Teamviewer" November 25, 2025 5.0 I started using Teamviewer to be able to access my business server from home to be able to do work in the evening. I later found it really useful when traveling to be able to work from a hotel room and catch up on what was happening at my retail store. But I have never needed it more nor appreciated it more than I do now. In 2024 I moved back to Canada even though my business continued to operate with my staff in place in North Carolina. I live in a very remote location with no access except via a one mile boat trip. I am fortunate to have a good internet connection there and Teamviewer now allows me to manage and operate my business 900 miles away from it. This would not be possible without my Teamviewer software. Pros Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of my day. Cons I honestly don't have a response for this question. I have not compared it with other similar products and have no desire. Teamviewer does everything I need it to do. Review Source Response from TeamViewer December 3, 2025 Hi Drew, Thank you so much for your review and for sharing your experience. We are pleased that you've chosen us as your remote access solution! We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Wish you a great day and all the best. Valeria/TeamViewer RH Randal H. Owner Computer Software Used the software for: 2+ years ### "Love Teamviewer " December 2, 2025 5.0 Overall it is a GREAT tool !!! I really LOVE Teamviewer!!! There is nothing out there that is as easy to use. Pros It makes it easy to connect to my customers. It saves money that I wouldn't be able to spend anyway.. Cons I don't know of anything in that category. I like it very much. Everything is great in reference to Teamviewer. Review Source Response from TeamViewer January 14, 2026 Hi Randal, Thank you for your positive review! We're pleased that you've chosen us as your remote access solution! Wish you a great day and all the best. Valeria/TeamViewer BM Bob M. Chief Wizard Computer Software Used the software for: 2+ years ### "Teamviewer works as needed all the time" December 4, 2025 5.0 Has worked very well for many years, including applying updates where they are required by the government and I have not connected in over a year or so. Pros I maintain software across Canada. I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes. Cons Annual license for me, mostly on one compute (and sometimes on my traveling laptop) is higher than I would like. Sometimes, on distant sites, it might take two or three tries to connect. Review Source Response from TeamViewer January 16, 2026 Hello Bob, Thanks for sharing your experience! It’s great to hear how well TeamViewer supports your work across Canada, enabling you to apply important updates after long periods without contact. We're glad our solution helps you to keep your operations running smoothly and efficiently! However, when experiencing slow connections, we recommend first ensuring that both devices are running the latest version of TeamViewer. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. We hope these tips will help you in future connections. Have a great day! Valeria/TeamViewer CF Charles F. PSYCHOLOGIST Health, Wellness and Fitness Used the software for: 6-12 months ### "Work Made Easier from Different Places" December 9, 2025 4.0 Overall I am satisfied. It's complicated and not always user friendly but your staff help bridge that gap. Pros Having tech support when needed. Ease of getting remote access when needed and excellent file transfer ability. That is my favorite feature. I was literally able to use a scoring app on one computer while testing someone from the other. Very versitile and makes me able to work from 2 locations at once. Cons At times it refuses Easy Access and demands the other machine's pw which is always changing. Then easy access later resumes and I'm able to use it. Review Source Response from TeamViewer January 23, 2026 Hello Charles, Thank you for your review. It´s nice to hear how TeamViewer’s reliable remote access and powerful file‑transfer features make it easy for you to work seamlessly across two locations. We´re also happy that our support team has been there to help you bridge gaps and keep things running smoothly! Regarding the Easy Access issue, we invite you to join the TeamViewer Community at https://community.teamviewer.com for troubleshooting questions. Hope to see you there! Best, Valeria/TeamViewer KG KENNETH G. ADMINISTRATOR Accounting Used the software for: 2+ years ### "TEAMVIEWER" December 8, 2025 5.0 VERY POSITIVE AND USEFUL EXPERIENCE. EXCELLENT TO SHARE COMPUTERS WITH USERS AND FIX ANY COMPUTER ISSUES THAT ARE OCCURRING. Pros HAVE DECENTRALIZED OFFICES AND THE FILE TRANSFER OPTION ALLOS US TO COMMUNICATE VERY WELL BETWEEN OFFICES. SOFTWARE WORKS VERY WELL AND HIGHLY RECOMMEND IT. Cons NO COMPLAINTS. THE SOFTWARE IS TRANSPARENT AND INTUITIVE. USE IT DAILY. VERY POSITIVE FEEDBACK AS TO RELIABILITY. Review Source Response from TeamViewer January 23, 2026 Hi Kenneth, Thank you so much for the positive rating! It’s awesome to hear how TeamViewer helps your decentralized offices stay connected, especially with the smooth file transfer and reliable daily performance. We love that you find it intuitive and powerful for sharing screens and resolving issues quickly. Great to hear TeamViewer continues to make your workflow easier and more efficient! All the best and stay connected! Valeria/TeamViewer SL Susan L. Owner Accountant Accounting Used the software for: 2+ years ### "TeamViewer and my clients" December 1, 2025 4.0 Overall, I really appreciate TeamViewer and use it regularly with my clients. It allows me to not only get the work done in my client's computer but also train the client as I go. Pros It works very well in letting me operate my client's computer remotely. It connects easily, once the client figures out how to connect. Cons I can't figure out how to see my client's double screens, which can be very inconvenient. My clients also seem to have a difficult time figuring out how to download TeamViewer from the email invite. Lots of ads and confusing information that I can't see to help them through. Review Source Response from TeamViewer January 14, 2026 Hello Susan, Thank you very much for your review and for sharing your experience with us. We´re happy you chose us as your remote-control solution for support and training your clients. Regarding the possibility of seeing your client's double screens, please check the following link about the Remote session toolbar, where in the View section, you will find an option to view multiple monitors in one screen: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/remote-session-toolbar/ If this information doesn´t match your requirements, please visit our TeamViewer Community at https://community.teamviewer.com for any troubleshooting questions. Wishing you all the best, Valeria/TeamViewer kS katie S. Treatment Coord Hospital & Health Care Used the software for: 2+ years ### "Teamview review- dental office" November 25, 2025 4.0 he platform is reliable, easy to use, and has made remote access and support smooth and efficient. I appreciate how quickly I can connect to any device and resolve issues without disruption. Overall, TeamViewer has been a great tool, and I’m very satisfied with how well it supports our daily workflow and technical needs. Pros It’s easy to connect remotely without any complicated steps. The interface is simple and user-friendly. Connections are fast and reliable. Cons The support is sometimes a long time to have an issue resolved. I have had to get a new computer a few times this year and re-setting up team viewer has been a pain. Review Source Response from TeamViewer December 2, 2025 Hello Katie, Thank you for your review and for sharing your experience with us. We’re sorry to hear that setting up TeamViewer on your new computer has been a challenge. Regarding your support comment, we understand how frustrating delays can be, and your feedback is valuable as we work to make the process smoother. We ensure it will reach the right team. Thanks for choosing us. All the best, Valeria/TeamViewer VR Verified Reviewer Project Manager Sports Used the software for: 2+ years ### "Remote Access Gem" February 11, 2026 5.0 Great experience! As mentioned, it’s super easy for all to get access to, and helps us alleviate issues. Pros Team collaboration Ease of use Lack of bugs and issues from my experience, as well as the ability to quickly solve issues users are having with their laptop applications Cons I really don’t have anything. I’ve used this a lot with my last job and was able to quickly access a remote computer. Now, my IT team is able to quickly connect to my laptop and help with issues. Review Source Response from TeamViewer February 18, 2026 Hello TeamViewer user, Thank you so much for sharing your experience with TeamViewer! It’s great to hear that you’ve found it easy to use, reliable, and effective for team collaboration. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer SL Simon L. IT Support Apparel & Fashion Used the software for: 2+ years ### "Great tool for computer remote control" December 4, 2025 5.0 Pros Ease of use for IT and users alike. Accessible from the web, fast and reliable. In short, a great tool for computer remote control Cons New ads that pops up and hide the code when we open it for users, or the web page that opens when you start it up. Very minor inconvenience all in all Review Source Response from TeamViewer January 16, 2026 Hello Simon, Happy to hear about your good experience with TeamViewer. Regarding the pop-up ads, please click on the following link for information on how to deactivate them : https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/remote-control/out-of-session-features/in-product-marketing-messages/ We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.