# TeamViewer ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamViewer ONE the right Remote Support solution for you? Explore 11624 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194565/TeamViewer/reviews --- TeamViewer ONE 4.6 (11624) [View alternatives](https://www.capterra.com/p/194565/TeamViewer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of TeamViewer ONE Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 WM Will M OwnerInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate. “ November 25, 2025 jF joanne F advisorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises“ April 13, 2026 SK SERGUEI K IT ManagerFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “It seems all companies compete in changing their interfaces and poor users have to waste their time for learning a new interfaces of this program and that program instead of simply continue to work. And attempts to pack in a 1000 of features into one program is disastrous.“ November 25, 2025 JR Josep R Graphic designerDesign, 11 - 50 employeesUsed the software for: 1-2 years. “Enables IT staff to access systems remotely, solve incidents quickly, and support telework securely across different platforms and devices worldwide.“ November 3, 2025 DM Debbie M OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a teamviewer customer for a number of years and realised I was paying for the more expensive product which I haven't required for some time. When I asked to down grade to a more affordable option I was advised that I had to pay for the higher rate for 12 months before I could downgrade. “ November 25, 2025 ## Showing most helpful reviews Showing 1-25 of 11624 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. IT Lead Support Hospitality Used the software for: 1-2 years ### "Great Remote Access Tool " August 7, 2025 5.0 My experience with TeamViewer has been positive. It is easy to setup, reliable, and secure, making remote access simple and stress free. The connection quality is excellent and features are well thought out. Pros I liked how easy it is to use TeamViewer even with people who are not tech-savy. TeamViewer offers great value for money, helping save time and reduce travel cost. I found easy and quick to share files with TeamViewer compare to the platform I used in the past. Cons TeamViewer is fast and reliable, but mobile phone support is pricey for occasional users. A pay as you go option would make it much more appealing. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Reason for choosing TeamViewer ONE I considered AnyDesk, Chrome Remote Desktop, and Splashtop. AnyDesk worked fine but felt less stable and polished compared to TeamViewer. I also felt comfortable with TeamViewer user interface which is kind of easy to use compare to others. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I switched from AnyDesk because I found TeamViewer more stable, with smoother connections and better overall performance. Review Source Response from TeamViewer September 1, 2025 Hello Junaid, Thank you for taking the time to review and share your experience with us. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a great day! Valeria/TeamViewer CT Cameron T. IT Service Desk Analyst Financial Services Used the software for: 2+ years ### "The Most Advanced IT Service Desk Remote Control Tool!" February 25, 2026 5.0 TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support. TeamViewer is the only remote control system I know that allows you to switch screens seamlessly, sent the control + alt + delete function if you are trying to unlock a device remotely, and allow you to disable remote input from the end user if you need to do a hard fix on something. It is a very innovative system I wholeheartedly recommend for businesses. Pros TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed. Cons TeamViewer regularly updates it's user interface, meaning that some useful features can be hard to find post update. This is not a major issue because you can see why each user interface update is being done, and that is to push a more refined and complete user experience, so once you are used to it you start to embrace these changes. Review Source Response from TeamViewer March 20, 2026 Hello Cameron, Thank you so much for your rating and for sharing your experience. Great to hear TeamViewer gives you such a smooth experience with powerful features that make remote support easier for both you and your users. Regarding your comment about the regular updates of our interface, we understand that adapting to change, especially technological change, can be challenging when it's supposed to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer VR Vesa R. CTO Information Technology and Services Used the software for: 2+ years ### "Good product destroyed by removal of core functionality and reliability" March 25, 2026 1.0 It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use. Pros The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine. It used to be a master of remote control Cons The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group. It is trying to be all tools crammed into one UI and thus bad at all of them. They should really make a remote control only UI with all the funtionality of the old one. Also the new one seems to fail connections a LOT. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easier and more reliable back then, now Teamvier has made their product bad in order to catch up in badness I guess. Review Source Response from TeamViewer April 2, 2026 Hello Vesa, We’re sorry to hear that the new interface isn’t meeting your expectations. We understand that adapting to changes—especially in tools you use frequently—can feel unexpected when they’re meant to make things easier. To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in future connections. Best regards, Valeria/TeamViewer VR Verified Reviewer System Architect Financial Services Used the software for: 2+ years ### "Billing nightmare on termination" February 19, 2026 1.0 Horrible termination experience with huge penalties for not advising them before deciding not to continue subscription Pros Expensive, the T&Cs are a must read as they have they are not standard and could cause a surprise cost on termination A great pro if you like unexpected bills. Cons When you stop paying, rather than expire your usage like all other subscriptions. Teamviewer T&C states you need to advise them in writing. If you don't they take it to a debtcollector with huge collection fees. Buyer beware - I strongly recommend that anyone considering their services pay close attention to the fine print and be prepared for an unpleasant billing process if you ever decide to leave. Review Source Response from TeamViewer March 12, 2026 Hello TeamViewer user, Thank you for taking the time to share your experience. We’re truly sorry to hear that the contract renewal and termination process did not meet your expectations. Our goal is always to provide full transparency around subscription terms, including the requirement for written cancellation before the renewal date. Please know that your feedback is being taken very seriously and will be promptly shared with the responsible team to ensure it is addressed appropriately. Your voice matters, and we appreciate you bringing this to our attention. We are sorry for the inconvenience. Best regards, Valeria/TeamViewer LB Lucas B. IT Service Desk Analyst Financial Services Used the software for: 1-2 years ### "A Practical Look at TeamViewer’s Strengths and Shortcomings." March 16, 2026 5.0 My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little friction, whether connecting across operating systems or helping someone troubleshoot from afar. Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app. At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments. Even so, once everything is running, TeamViewer proves to be a reliable, versatile solution that makes remote support and collaboration straightforward. Pros TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems without any complicated setup. Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value. I also appreciated the strong focus on security, with encryption and access controls that make remote sessions feel safe and trustworthy. The overall experience is streamlined, intuitive, and dependable, which makes it a standout tool for both personal and professional use. Cons TeamViewer’s main drawbacks come from its pricing model, which can feel steep for individuals or small teams and sometimes triggers false commercial‑use warnings that interrupt sessions. The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected. Performance can also vary when connecting to older devices or unstable networks, and occasional connection restrictions—like cooldown periods after long sessions—can be frustrating when you’re trying to work quickly. What part of your overall experience would you like to describe next? Review Source Response from TeamViewer April 1, 2026 Hello Lucas, Thank you for sharing your detailed feedback! We’re happy to hear that TeamViewer’s performance, security, and remote access features support your work across different devices. We appreciate your comments on pricing, interface changes, and false commercial‑use warnings. To help you navigate the updated interface, you can find a quick guide here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We’re also sorry for the incorrect commercial‑use block. You can restore access quickly by submitting a reset request here: https://www.teamviewer.com/reset Note: Please include all relevant IDs (local and remote). Finally, we understand your concerns regarding our pricing model, and please know that your feedback truly matters to us. We’ll make sure it reaches the right team for further review. Thanks again for your valuable input; it truly helps us improve. Best, Valeria/TeamViewer Curt H. President Hospital & Health Care Used the software for: 2+ years ### "Not worth it...look elsewhere for cheaper and easier products." December 18, 2025 1.0 Teamviewer product...good...Teamviewer corporate structure with their latest money grab...I give them 0 stars for that. Pros The remote support program looked good while we used it...for many years...but the corporate structure is another thing altogether. Cons Corporate structure. Appears that there has been a change in environment and they are getting desperate...so now they are trying to get more money from everyone. When I told them that this was no consistent with their agreements...they started quoting something. I asked for a copy of what they were supposedly quoting...AND THEY COULD NOT DO IT. I was told that my license was not going to be valid any longer...yet it was a perpetual license which was supposed to be good as long as the product was supported by the OS. They said I could...but internally only...I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license. They refused. The cost of the product is absolutely outrageous in comparison to other products. The only reason I was staying with them was because it was good at what it did...BUT...their new changes required me to pay $1000's of dollars more to continue to use. Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....yet I could provide documentation showing where I was coming from....hhhhmmmm...go figure. TERRIBLE COMPANY...go elsewhere. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing TeamViewer ONE It worked good for what we needed and worked without issue of network firewalls, etc. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) This was a long time ago...like 15 or more years ago...was using PC Anywhere but Teamviewer offered things that could not be done with that product so we switched. Very happy until the latest culture of the company changed. Review Source Response from TeamViewer January 23, 2026 Hello Curt, Thank you for taking the time to share your experience. It’s clear this situation has been incredibly frustrating, especially after being a long‑term user. We understand how important clarity, consistency, and transparent communication are in licensing and support, and we are really sorry to hear that your recent interactions left you feeling unheard. Your feedback about license expectations, documentation, and pricing changes is valuable, and situations like this shouldn’t feel confusing or unsupported. Be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. Best Regards, Valeria/TeamViewer jF joanne F. advisor Financial Services Used the software for: 2+ years ### "team viewer scores high " April 13, 2026 5.0 allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or when an urgent matter arises Pros I loke the instant access to my devices securely , I also like the fact that team viewer works across different platforms and is user friendly Cons some times the connection freezes or slows down , this can be frustration whilst working to a tight busy schedule Review Source Response from TeamViewer April 15, 2026 Hello Joanne, Thank you for taking the time to share your experience with TeamViewer. We really appreciate it. We’re glad to hear that you value the secure, instant access to your devices and the ability to work across different platforms with ease. Supporting seamless remote access and enabling productive work from anywhere, especially in urgent situations, is exactly what TeamViewer is designed to do. About your comment regarding connection issues. We recommend that you ensure both devices are running the latest version of TeamViewer, available on our official website. If everything is up to date, restarting both devices and, if possible, rebooting the Wi‑Fi router can often help improve connection stability. We hope these tips will help you in future connections. All the best, Valeria/TeamViewer VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "TeamViewer for a large group" February 21, 2026 5.0 Overall TeamViewer is a good product for file sharing and its very easy to use especially indicated for a large group of workers Pros What I loke the most about TeamViewer is that its a great file sharing, works well in a large team with team collaboration and task management. Cons What I like the least about TeamViewer is that sometimes it might present some bugs or errors in the system Review Source Response from TeamViewer March 12, 2026 Hello TeamViewer user, Thank you so much for your positive review. We’re glad to hear that TeamViewer meets your file-sharing needs and works well within your larger team. We’re sorry to hear you’ve occasionally encountered bugs or system errors. While we continuously work on stability and performance improvements, your feedback is important to us. We take the opportunity to invite you to click on the following link, where you will find our user´s guide: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer KW Kayla W. hr Child Day Care Services Used the software for: 2+ years ### "Using TeamViewer" April 10, 2026 4.0 It is ok, I am not an operator of it, I use it from the other side of fence. However, it gets the job done Pros I like how someone external can log into my computer and take control. Which makes it good as they do not have to be physically next to me Cons If the operator or myself is typing you cannot see if someone is typing so something the words overlap Review Source Response from TeamViewer April 14, 2026 Hello Kayla, Thank you for sharing your experience! We’re glad TeamViewer helps you collaborate remotely without being on-site. We understand overlapping typing can be confusing during a session. If you’d like tips or best practices to improve collaboration, our Community is a great place to connect with other users and experts. Please visit https://community.teamviewer.com. Thanks again for your feedback! Best, Valeria/TeamViewer AS ALFREDO S. LEAD Warehousing Used the software for: Less than 6 months ### "TeamViewer ONE is number ONE." April 1, 2026 5.0 I like it because it is easy to share files, it makes teamwork easier by having access to other computers Pros Easy to use, a quick way to be able to connect to other computers. It doesn't matter where you are. customer support is great. Cons has everything, I couldn't say anything negative. bugs and issues solved in day-to-day excellent system. Review Source Response from TeamViewer April 9, 2026 Hello Alfredo, Thank you so much for your positive feedback! We’re delighted to hear that TeamViewer’s ease of use and our fast and secure connectivity help you collaborate and support others from anywhere. It’s especially great to know that file sharing and remote access make your teamwork more efficient, and we truly appreciate your positive comments about our customer support. Thanks for trusting TeamViewer as part of your daily work! Best, Valeria/TeamViewer KD Kris D. IT Manager Government Administration Used the software for: 2+ years ### "Love Teamviewer" November 25, 2025 5.0 Overall, the product has always worked very well and have not had issues with it. Very reliable and can always count on it. Pros Very easy to quickly resolve issues with employees by jumping on their computer whenever they have an issue. Cons Not a fan of the new interface. It would be nice if it defaulted to online devices only, so I wouldn't need to do it manually every time. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer ONE Didn't like the way AnyDesk worked compared to TeamViewer. Review Source Response from TeamViewer December 2, 2025 Hello Kris, Thank you so much for your feedback. We also appreciate your honest comment about the new interface. Therefore, we would like to invite you to click on the following link where you will find a guide for the new UI in order to make your journey in TeamViewer easier https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Finally, please be assured that your feedback is incredibly valuable, and we will ensure it reaches the relevant team. All the best! Valeria/TeamViewer RS Rafique S. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Reliable and Secure Remote Access Solution :-)" August 8, 2025 5.0 My overall experience with TeamViewer has been excellent. It provides secure, fast, and reliable remote access, making it easy to support users and troubleshoot issues from anywhere. The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios. It has significantly improved our efficiency and response time. Pros TeamViewer is extremely reliable and user-friendly, making remote access and support effortless. I especially appreciate its fast connection speed, secure environment, and cross-platform compatibility, which allow us to support users anytime, anywhere without disruptions. Its intuitive interface and stable performance greatly improve our productivity. Cons Occasionally, the connection can be slow depending on network conditions, and the licensing costs can be on the higher side for small teams. However, overall performance and reliability remain excellent. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Due to Compliance and TeamViewer is more reliable than AnyDesk Review Source RA Robert A. Software Developer Computer Software Used the software for: 2+ years ### "Generic review" December 1, 2025 5.0 TeamViewer is the best choice for normal computers but is has problems on IoT devices like Raspberry Pi 5. Pros Good-quality product, helpful customer service, easy to manage device and customer data, stability, user-friendly Cons \* TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device; \* Doesn't work on Raspberry OS (on Raspberry Pi 5 device): it is installed successfully but I can't connect to my Pi device. I tried to connect using the Raspberry Pi's IP address from a Windows 10 Pro-based notebook. It works correctly on X86/64-based architecture but not on Arm processor. Review Source Response from TeamViewer January 14, 2026 Hello Robert, Thank you so much for your rating. Regarding your Windows-Linux query, please visit our TeamViewer Community at https://community.teamviewer.com, where we have a support forum dedicated exclusively to Linux users Hoping to see you there. Best Valeria/TeamViewer GB Gunther B. Managing director Broadcast Media Used the software for: 2+ years ### "Long start-up duration" December 2, 2025 4.0 It is good except for my complaint listed here above. Maybe you could provide more information on how to get a faster start-up. The fibre connectivity at the office is 50Mbps and at my home also 50Mbps up and down. Pros I use TeamViewer for business purposes to access remote computers, such as my desktop and the server at the office. Cons I have a problem with the latest version of TeamViewer, because it takes too long to connect with my desktop or server. The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. In some instances I end up having three connections of which two have to be cancelled. Review Source Response from TeamViewer January 14, 2026 Hello Gunther, Thank you for taking the time to review us and share your experience. When experiencing connection issues, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Likewise, to help you get started more smoothly with TeamViewer, we invite you to visit the following link, where you’ll find a helpful user guide designed to make your experience easier. https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer MO Marj O. Section Certification Chair Construction Used the software for: 2+ years ### "Best method for reliable connectivity. " December 9, 2025 4.0 I love TeamViewer and recommend it constantly to those who experience issues of connectivity while working remotely; many coworkers complain that other services are unreliable, so I always tell them about TeamViewer. Pros TeamViewer is the best service to keep all my devices connected while I process tasks for both my job and for my volunteer work. It's a lifesaver when I'm forced to work from home as well. Cons When I have contacted TeamViewer in the past for service assistance, the instructions have been convoluted with unnecessary steps involved or steps provided out of order with excess information that was not pertinent to the task as hand. They need to work on making that process more concise, and just follow a simple chronological order without embellishments to get customers up and running as quickly as possible. Review Source Response from TeamViewer January 23, 2026 Hello Marj, Thanks for sharing your experience! Happy to hear how TeamViewer helps you stay connected across all your devices, whether it’s for work or volunteer projects. It’s great to know it’s a real lifesaver when working from home. We truly appreciate your feedback about our customer support service. We understand how clear, simple guidance is important to give proper and quick assistance. Insights like yours help us keep improving. Really grateful for your continued trust and for recommending TeamViewer to others! All the best, Valeria/TeamViewer MR Madeleen R. Bureau owner Medical Practice Used the software for: 2+ years ### "Happy Business" November 25, 2025 5.0 Overall, very satisfied. I have my data capturer using Zoho due to the fact that I have only one license for multiple connections. It works for her, so we are all happy. Pros The resolution on pc you are connecting to is much better than on ie Anydesk. File transfer is also very easy via Teamviewer. Much better value for money than any other for what you get. I use Teamviewer only. Cons I do not like the new interface at all. Still using the old one. The resolution has to be adjusted on connecting pc to work and that annoys the client. Review Source Response from TeamViewer December 2, 2025 Hello Madeleen, Thanks for sharing your feedback. We’re thrilled to hear that TeamViewer delivers great resolution and easy file transfer for you. Likewise, we appreciate your thoughts on the new interface, and we fully understand that changes are not easy to process; that's why we would like to invite you to click on the following link, where you will find our user´s guide for the new UI: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ We hope this information will help you in your future connections. All the best, Valeria/TeamViewer WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Brilliant Remote Control tool" August 3, 2025 5.0 Overall it has been a fantastic tool that we use to support our clients. TeamViewer has regular updates and any vulnerabilities are patched very quickly. The software is quite expensive but a reliable connection is worth it. Pros The software has a brilliant user interface. Very easy to remote into a users machine and reliable connection. Multiple features such has file transfer, chat box, switch between multiple screens. Cons Sometimes there has been lags during a remote session and have noticed that it can be a bit resource intensive which can be an issue on some entry level machines. Navigating through settings can be difficult at first as it is a bit cluttered. Review Source Response from TeamViewer August 22, 2025 Hello Wasek, Thank you so much for taking the time to review us and for sharing your experience. When experiencing connection issues, we recommend first ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website. If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue. Likewise, to help you get started more smoothly with TeamViewer, we invite you to visit the following link, where you’ll find a helpful user guide designed to make your experience easier. https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Best regards, Valeria/TeamViewer TA Tracy A. Medical Coder-Account Manager Medical Practice Used the software for: 2+ years ### "Former TeamViewer User" December 2, 2025 4.0 Overall it was a very positive experience. I honestly didn't have a lot of issues, and any issues I did have, I was able to contact Support and they were able to assist. Pros It was easy to use and log into. Always had timely responses from Support if ever I did have an issue. Cons Would sometimes lose connectivity or wasn't able to log in, but not sure that was a TeamViewer issue or if it was a server issue. Review Source Response from TeamViewer January 14, 2026 Hello Tracy, Thank you for your review. In cases of connectivity issues, we suggest ensuring that both sides have the latest version of TeamViewer available on our website. If this is the case, resetting the devices and, if possible, resetting the WiFi as well, could solve the issue. Best regards, Valeria/TeamViewer SM Shelley M. Manager of Operations Non-Profit Organization Management Used the software for: 2+ years ### "TeamViewer rocks!" November 25, 2025 5.0 I started using a free version during the pandemic. I liked the features so much, that I purchased it and am still using it to this day. Pros Ease of connection. I am not a computer genius, and I have no problem connecting. I had an issue awhile back and it was easy to contact TeamViewer and have my problem solved. Cons It is a little expensive, since I work for a nonprofit. But I do believe the value of it is worth the money. Review Source Response from TeamViewer December 30, 2025 Hello Shelley Thank you for sharing your experience! We’re happy to hear that connecting was easy and that our support team was able to resolve your issue quickly. We understand your concern about pricing, especially for nonprofits. If you’d like, you could contact our sales team to explore options for nonprofit organizations—please feel free to reach out at https://www.teamviewer.com/en/global/contact-sales/ All the best! Valeria/TeamViewer CF Charles F. PSYCHOLOGIST Health, Wellness and Fitness Used the software for: 6-12 months ### "Work Made Easier from Different Places" December 9, 2025 4.0 Overall I am satisfied. It's complicated and not always user friendly but your staff help bridge that gap. Pros Having tech support when needed. Ease of getting remote access when needed and excellent file transfer ability. That is my favorite feature. I was literally able to use a scoring app on one computer while testing someone from the other. Very versitile and makes me able to work from 2 locations at once. Cons At times it refuses Easy Access and demands the other machine's pw which is always changing. Then easy access later resumes and I'm able to use it. Review Source Response from TeamViewer January 23, 2026 Hello Charles, Thank you for your review. It´s nice to hear how TeamViewer’s reliable remote access and powerful file‑transfer features make it easy for you to work seamlessly across two locations. We´re also happy that our support team has been there to help you bridge gaps and keep things running smoothly! Regarding the Easy Access issue, we invite you to join the TeamViewer Community at https://community.teamviewer.com for troubleshooting questions. Hope to see you there! Best, Valeria/TeamViewer JC JoLynn C. Designer Design Used the software for: 2+ years ### "2 Thumbs up" November 25, 2025 5.0 TeamViewer has always been great to work with. Overall I give them 2 thumbs up. So far they have fixed every problem I've had. Pros TeamViewer always helps me no matter the problem. They are fast and very knowledgeable. I love that they can get in to my computer and fix it. Cons I don't like that I have to call sometimes. There are times my team viewer won't hook up or stay hooked up. Review Source Response from TeamViewer January 5, 2026 Hello JoLynn, Happy to hear that TeamViewer helps you fix your tech issues. We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Have a nice day! Valeria/TeamViewer MS Mark S. Senior ICT Systems Administrator Industrial Automation Used the software for: 2+ years ### "Still the king of Remote Support!" December 3, 2025 4.0 My overall experience with Teamviewer is very good. I have used many other applications that try to do what you do but they are not as easy to use. Pros Easy to gain access remotely without having to instruct the user to install the full software. Once you are connected everything is easy to navigate especially multiple screens. Transferring files to the remote computer is effortless. Cons Being locked out of a system if you are prompted for elevated admin credentials . Gaining this control is cumbersome as the option for Windows Authentication is not visible. Review Source Response from TeamViewer January 14, 2026 Hello Mark, Thanks for taking the time to share your experience with us! We’re glad to hear you find remote access, navigation, and file transfers easy with TeamViewer. Regarding your comment about Windows authentication, please visit the following link: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/control-uac-during-a-teamviewer-session/ Wishing you all the best, Valeria/TeamViewer kS katie S. Treatment Coord Hospital & Health Care Used the software for: 2+ years ### "Teamview review- dental office" November 25, 2025 4.0 he platform is reliable, easy to use, and has made remote access and support smooth and efficient. I appreciate how quickly I can connect to any device and resolve issues without disruption. Overall, TeamViewer has been a great tool, and I’m very satisfied with how well it supports our daily workflow and technical needs. Pros It’s easy to connect remotely without any complicated steps. The interface is simple and user-friendly. Connections are fast and reliable. Cons The support is sometimes a long time to have an issue resolved. I have had to get a new computer a few times this year and re-setting up team viewer has been a pain. Review Source Response from TeamViewer December 2, 2025 Hello Katie, Thank you for your review and for sharing your experience with us. We’re sorry to hear that setting up TeamViewer on your new computer has been a challenge. Regarding your support comment, we understand how frustrating delays can be, and your feedback is valuable as we work to make the process smoother. We ensure it will reach the right team. Thanks for choosing us. All the best, Valeria/TeamViewer MA Melodie A. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent product" November 25, 2025 5.0 Customer service is excellent! Product is easy to use and efficient. I would highly recommend it to anyone. Pros Easy to use and has a long time-out. Customer Service is USA based and very helpful. I would highly recommend it. Cons nothing really other than it's a bit expense. Sometime I go to use it and it has logged me out which is inconvenient but easily fixed Alternatives considered [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing TeamViewer ONE performance and convenience of the product Review Source Response from TeamViewer December 5, 2025 Hello Melodie, Thank you for your rating! Great to hear you find it easy to use and appreciate the helpful customer service! Thanks for sharing your experience. All the best, Valeria/TeamViewer LP Linda P. Accounting Manager Facilities Services Used the software for: 2+ years ### "TeamViewer Worker" November 25, 2025 5.0 I've had a positive overall experience using TeamViewer through the past 15+ years. It allows me to keep working remotely. Pros Using TeamViewer is very easy to log onto, very few issues & great support teams when there is an issue. Cons Sometimes I'll get kicked off & I never know what the reason is, but it's easy to log back into the program. Review Source Response from TeamViewer December 5, 2025 Hi Linda, We are happy to have you on board for such a long time! It’s great to hear TeamViewer has been reliable for you over the years and helps you work remotely! Regarding your connection comment, we suggest ensuring that both sides have the latest version of TeamViewer available on our website. Wish you a great day and all the best. Valeria/TeamViewer Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.