# Page 6 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is BuildOps the right Field Service Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.5 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of BuildOps ## Showing most helpful reviews Showing 126-150 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Loura M. Administrator Architecture & Planning Used the software for: 1-2 years ### "Easy to navigate and learn" November 28, 2023 4.0 Coming in, i had no experience with this software or any of its type. I was shown how to use it one day and by the second day I could navigate the basic features. They offer classes, which I took in order to make me have the most knowledge possible while using. Pros Relatively easy to go into with no knowledge and "figure out" your way around. Cons The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed. Reason for choosing BuildOps I believe it was chosen because of how much the team was willing to adapt the software to our specific needs. Review Source RP Rachelle P. Administrative Specialist Renewables & Environment Used the software for: 6-12 months ### "BuildOps Review" November 15, 2022 4.0 Pros I like the new time tracking module, it's much easier to use than I first anticipated Cons When typing up reports, the window is really small and it doesn't let me add spaces between paragraphs. Review Source TB Travis B. Account executive Construction Used the software for: Less than 6 months ### "Real time data and housing all the data on one site" October 12, 2022 5.0 Customer equipment and history on the equipment for tech and office personal to see. Pros Flow if the software and jobs reports and the use of build ops in general we never had any thing like this before. I love it. Cons The quick book integration was not the most fun as your still trying to run a business and we had some issues. But got them resolved Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps It was super easy to navigate and get into different area so work flow Review Source JS Jesse S. Service Operations Manager Construction Used the software for: Less than 6 months ### "Build Ops platform is tremendous!" August 28, 2023 5.0 Pros Build Ops is a well laid out and thoughtful operations platform. Like anything else, there needs to be a support team to help ensure optimal usage for the end users. A combination of the professional support team at Build Ops and ease of use while navigating through the platform has made this a great experience. Cons Server/browsing speed need to be faster. Review Source VR Verified Reviewer Senior Officer Banking Used the software for: 6-12 months ### "One of the most user-friendly software I've ever used" June 4, 2022 5.0 Chose Buildops so that everything is in one location and it's easy to navigate. I'm currently handling invoices, jobsite quality and tracking technicians and can do it all from the platform. That's fantastic. Its a real time saver Pros Communication with the support team and the system is pretty affordable with all the functionality. I'm using the majority of their tools and have seen updates to the software (for the better). \[SENSITIVE CONTENT\] is great. She really makes our experience with buildops a positive one. Cons Schedule your implementation right away. It took us longer to schedule a live date (our fault) and when we finally decided, we had to wait a couple extra weeks. Review Source AM Audrey M. Service Sales Administrator Building Materials Used the software for: Less than 6 months ### "Daikin TMI Administrator Review" March 19, 2024 5.0 Pros I love the ease of use. We came from a system that was very laborious and time consuming to use and Build Ops has been a refreshing change of pace. The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways. Cons Some of the tasks in the Service Agreements are tedious but I believe that is still being finalized. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) SAP was inefficient and did not fulfill our needs as a service company. Review Source RH Rita H. Project Coordinator Construction Used the software for: 1-2 years ### "BuildOps Review" March 20, 2024 4.0 Pros I like the ease of use and the capabilities it offers. Cons It's not as customizable as we expected when it comes to invoicing. Review Source JG Joey G. Owner Construction Used the software for: 1-2 years ### "This is a great product." May 10, 2023 5.0 Pros Scheduling, billing out and live time veiw Cons every week it something new before we can get used of the last week stuff. Review Source KV Katie V. AR Accounting Used the software for: Less than 6 months ### "Review from email" October 4, 2023 4.0 It gets the job done Pros I like that it has decent features and customer service that answers questions quickly. Cons The transition from our old program to this one was pretty rough. Review Source SU Scott U. President Real Estate Used the software for: Less than 6 months ### "“Thanks BuildOps. You have a great product that solved our problems.”" November 19, 2019 5.0 I began helping a friend with his business about two years ago now. I started working with the girls in the back office and watched them use so much paper it was crazy. I was trying to help and get things organized so that if something happened to one of the managers, we would have a backup plan and wouldn’t be left scrambling. After some time, I just started running the office and was overwhelmed at all the moving parts. I knew there had to be a better way. A friend told me about BuildOps and I had such a nice conversation with\[SENSITIVE CONTENT HIDDEN\] and SENSITIVE CONTENT HIDDEN\]over there that I thought this was probably worth taking a deeper look at. Fast forward, just a couple months later, and life is so different. I’m organized, I scheduled jobs on the cloud-based software so its available literally 24-7 no matter where anyone is, and you service your customers from anywhere you need to. There is even a price book built in that we maintain in the back office so that the tech has access to accurate pricing of the job while on the job. Its hard to imagine that I recently lived in a world where I was not relying on BuildOps. I will say the first time I looked at the system I was pleasantly surprised. While it contained a ton of functionality, it was broken up into very clear modules and logical in how everything was laid out. The accounting connection is airtight and no more double-entry. Pros Ease of use is just the best out there hands down. So simple and powerful. Well thought through from end to end and everything under one platform. Cons No complaints. We are happy as a clam about BuildOps. Review Source AM Alfred M. Vice President Facilities Services Used the software for: Less than 6 months ### "World-Class Field Service Platform!" November 6, 2019 5.0 BuildOps team knows what they are doing. They are different from every other software in that they LISTEN. They want to know how their customers think and feel and get deep into the weeds with us. They are constantly making improvements. I have spent a lot of time with the team at their training and their offices since we are close to their main office and am always blown away at how much good intel they have on the market and best practices. They have a loyal customer in us for good and we plan to be with them for many many years into the future. It was a big decision for us to go with them and I’ll tell you it was not a quick choice. We know that if we want to expand to other cities and states that we needed to get on a modern all in one solution that did it all and thought like we did. BuildOps was that solution. Pros Design, design, and design. So easy to use for my guys in the field that want simple. Anything not extremely simple will not get used. My guys get dirty in the field and want everything to be easy like to speak notes into the app and have it just translated into text and the problem sent over in the invoice. BuildOps does all of that and more. Cons This company doesn’t leave much to be desired. They are constantly releasing really cool new features but always err on the side of over communicating and keep you in the loop exactly how I like it. Review Source VR Verified Reviewer Project Management and Data Construction Used the software for: 6-12 months ### "Great project management and jobs tracking " July 18, 2022 4.0 Like them a lot, great team - reach out to them for advice and assistance every couple weeks (they have taught me a lot) Pros I use this one on a daily basis for project management, job tracking, BI and data, and reporting Cons So far, I like everything about this software - very easy for me to take my construction project data and operations data, and move it to Tableau Review Source JB James B. Service Coordinator Public Safety Used the software for: Less than 6 months ### "Great Software" December 19, 2023 5.0 Great customer service, great running software all around Pros Easy to use very adjustable to company needs Cons The updates sometimes are not the best and can slow up the software Review Source RW Robin W. dispatcher Consumer Services Used the software for: Less than 6 months ### "fair" October 4, 2023 3.0 I like build ops and the easy access Pros I like how easy it is to set up my jobs and easy access to see my tech reports and hours Cons It gets really slow mid afternoon. I don't like that I can't tag different items in my work orders. Review Source CR Cristian R. Hvac Technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Good System Foundation and Great Tech support " September 10, 2022 4.0 Great experience so far. I think it going to be a good fit in our company. Pros The tech support is great and fast. Issues can be easily fix. In a timely manner. Cons During launch. Needed more training for techs. Wording of sections on the mobile app. Review Source LR Linda R. office manager Construction Used the software for: 1-2 years ### "Definitely a good value - nice offerings at the right price. Great experiences with customer service" May 12, 2022 5.0 Pros Overall has a great balance of nice features that we actually use (maintenance agreement management, time tracking, OCR) at a reasonable price. Makes our lives easier on the back-end so it's not hard to justify the price since we get it back in time savings. Cons Could be definitely cheaper for the smaller guys! Review Source CM Chris M. VP / GM Construction Used the software for: Less than 6 months ### "Commercial and Residential HVAC/R company" June 11, 2020 5.0 Equipment info requirred Drive time clock Partnership agreements Staff and programmers very great service Pros Inventory management Ease of use Can not skip steps being a tech Can not clock out without necessary info Cons none at this time. We all are excited to have this software Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps Price, staff members, ease of use, no ipads necessary for Buildops. Better for Commercial use. Didnt pressure me with everyday calls about signing with them. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) mhelpdesk was ok, too easy to have techs go from A to Z and clockout without doing all steps in between. Starter program compared to Buildops. Review Source NB Naomi B. Accounts Payable Mechanical or Industrial Engineering Used the software for: 6-12 months ### "BuildOps has Pros and Cons " April 7, 2023 4.0 Overall, I think BuildOps is great and the support team does their best to listen to us and fix any issues we come to them with. Pros I love the fact that we can keep track of important purchases and tie them to the job they are supposed to go with! Cons I don't like the glitches, sometimes it will change what you enter or default to previous data. Review Source CC Chris C. Owner Real Estate Used the software for: Less than 6 months ### "BuildOps enabled us to expand into a multi-office contractor" November 19, 2019 5.0 The most critical component of the change with BuildOps was that it was so easy and robust that it allowed us to open up a satellite office that soon grew into a real branch. We were always planning on it but didn’t have confidence in the right platform. The way we manage our jobs and communication is now light years ahead of where it was. Reports reflecting detailed margins and better oversight over our 2nd office employees has been hugely instrumental in our growth. Our jobs are easier and the back office and techs are just rid of the old paper process. Job history and anything else they could want is right there in their mobile device. I love the offline mode and instant multi-photo upload feature. I can’t tell you how much time that alone saves. The OCR is super cool and customizable forms all in a single solution. Wow. BuildOps really is the best. Pros Great value and great customer service. An elegantly simple product with everything you need. We did a ton of due diligence and couldn’t be happier with this product. Cons Screen refreshes used to be a little slow but now are nearly instant Review Source VR Verified Reviewer Project Manager Construction Used the software for: 6-12 months ### "Great project management and job tracking capabilities" July 5, 2022 5.0 Great PM functionality, solid features on job and customer management side, excellent customer care team. Pros Buildops platform offers a wealth of project management and project/job tracking capabilities - really good software engineering. Cons I've been mainly using the tool on the project management side and tracking - only good things to say about them. Review Source HS Hannah S. Administrative Specialist Utilities Used the software for: Less than 6 months ### "User friendly and great customer service help!" November 29, 2023 5.0 Pros I like the overall user-friendly ability. I have only been using BuildOps for a little over 2 months, and I have learned most all of the functions and what they are capable of. Very intuitive and easy to understand. Cons There are some basic functions that it is not capable of. For example, I am unable to remove an asset that is no longer needed for a property. Review Source VR Verified Reviewer Sales And Marketing Associate Marketing and Advertising Used the software for: Less than 6 months ### "A Comprehensive Operations Management Software for Contractors" April 12, 2023 4.0 Pros They offer a comprehensive range of tools for project management, scheduling, estimating, invoicing, and more. It also provides mobile functionality and has a user-friendly interface with an intuitive dashboard, making it easy for contractors to monitor ongoing projects and tasks. Cons The software has limited integrations and may not work with all of the tools a business uses. But overall, it's a great platform to utilize. Review Source MA Matthew A. VP Construction Technology and Innovation Government Relations Used the software for: 6-12 months ### "Highly Recommend for Electrical Contractors" October 22, 2020 5.0 Pros Intuitive and easy to use platform, that allows for mass collaboration and transparency . Easily digitize your commercial service. The company was built by an experienced dev team from the industry, combined with a group of all stars who have years of experience in construction, and collaborating with associations like ABC (Associated Builders and Contractors) to help make our contractors win more work, deliver it effectively and do it safer. Cons As a team they are continuing to build features, and like any growing software company they continue to grow capabilities based on customer feedback from the industry and associations they collaborate with. Review Source Response from BuildOps October 26, 2020 We really appreciate your feedback, Matt. Thank you for taking the time to leave a review! SA Stacey A. Dispatcher Construction Used the software for: Less than 6 months ### "Good! " May 11, 2022 5.0 Marked improvement over the last software we had. Pros Dispatch board is solid... easy to understand, good GPS, can optimize best routes for time saving. Makes our lives easier without any big downsides. Feels like it was made for mechanical contractors doing commercial work. Cons I do not have any cons as of this time. Review Source PT Paul T. Project Manager Construction Used the software for: Less than 6 months ### "Great platform, reasonably priced, fantastic scheduling and mobile features" May 12, 2022 4.0 Pros Really like the mobile capabilities of the product - super important for my technicians in the field Cons reporting module is really strong but might take some to learn (especially on the BI side) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.