# Page 5 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BuildOps the right Field Service Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.5 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BuildOps ## Showing most helpful reviews Showing 101-125 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Ezra C. Service Manager Construction Used the software for: 6-12 months ### "BuildOps review" December 29, 2023 4.0 Pros I like that many parts of my job have been automated making it easier. Cons Buildops does not allow for many mistakes. Editing mistakes is very difficult especially when first implementing the program. The integration with Quickbooks took 6 months with multiple issues. The planned maintenance agreement needs a lot more work to ease the use of it. I wish there was a way to indicate to dispatch when one was ready to schedule for the month. Review Source PM Phil M. Vice President, Sales Environmental Services Used the software for: 6-12 months ### "Review of BuildOps platform" June 24, 2023 5.0 Very positive experience with BuildOps. I am still learning and the BuildOps support team is incredible. Our BuildOps Account Manager is extremely responsive and helpful whenever we need him. And he understands our business model which allows him to make recommendations on how we can enhance our utilization of the tool. Pros Utilization for new project quotes, visibility for managing our proposal pipeline, customization of data for downloading into Excel, and specific reporting for our Accounting needs. Cons No cons or negatives that I can think of. Review Source RF Ric F. Group Leader Construction Used the software for: 2+ years ### "Build ops is a game changer" May 19, 2023 5.0 We have been with Build ops for 3 years and they have been there for us the whole way Pros Everybody is on the same page and we are able to communicate with customers efficiently when someone is out of the office Cons When new updates to the platform come out the engineering mistakes can interrupt our operations Reason for choosing BuildOps Better product, better people Review Source DL Daniel L. President Construction Used the software for: 1-2 years ### "Two thumbs up!" December 31, 2023 5.0 Love the people and the product. Never have had this support from an outside vendor, ever... Pros Customer support, adaptation, ease of use Cons custom form use, form development. Mandatory checks for field service requirements Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) lack of support, lack of caring, totally hands off approach and unwillingness to solve our problems Review Source LP Logan P. Office Manager Construction Used the software for: 6-12 months ### "HVAC Company BuildOps Review" July 18, 2023 4.0 Overall, we love BuildOps . There are a few little quirks and kinks that we are still trying to work around/figure out, but as a whole, this software has made our day to day much easier!! Pros We love the project management side of BuildOps! It really puts all of the information that you need into one central location. Finding PO's and AIA documents is much easier than before! We also love the ease of use of the software to generate pay applications. Cons The time tracking feature is one that we have not used at all. It is very complicated, and I don't feel as if we had enough "Onboarding" to fully appreciate this feature. We have also had a few issues with incorrect amounts being generated on Pay Applications; however, the engineering team is currently trying to determine the root of that issue. Review Source JH Josh H. Owner Construction Used the software for: 1-2 years ### "BuildOps Must Have" May 15, 2023 5.0 My overall experience has been great. Anytime there has been a problem the customer service has been quick to help fix the problem. Training videos have help us to train new employees. If would like for additional reporting that fits our business they will make us that report. Just great a business to work with. Pros Its All-In-One Management software for our company. The data it provides is crucial to our business. Few clicks of a button and I can have the information I need to know to make decisions for our business. Software is easy to work out of. Not very difficult at all to use. Cons I don't really have anything I don't like about the BuildOps. Its exactly what our business needs. Review Source FA Frederick A. Company Onwner Construction Used the software for: Less than 6 months ### "Was promised the world by the salesman and let down" December 6, 2023 2.0 It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the software's function and work flow is not congruent throughout. Pros Having the schedule connect directly to jobs works well, seeing visit information for the techs in the field. Cons There is a lot of information however it is not always easy to find or view in a useful manner. It seems like there are many ways to customize the software however few of the customizations are ways that we need it to be. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BuildOps Features and we believed it would cover the all the work we do in the feild Switched from [AppSheet](https://www.capterra.com/p/149367/AppSheet/) We were hoping for more features including POs, scheduling, and budgeting on projects Review Source Response from BuildOps December 19, 2023 We are so sorry to hear about your onboarding experience. It sounds like there is too much information without enough guidance. Thank you for your feedback. We hear you loud and clear, and our customer success team should be reaching out to you directly if they haven't already. VR Verified Reviewer Business Process Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great OPS System" November 28, 2023 5.0 Pros Outstanding customer service and user-friendly system. The ability to include accounting and operation on the same platform is a plus. Cons Service agreements need improvement on tasking and assets. Project needs improvement on gatt chart Reporting does not show all the data we expect such as the total cost of the contract. Review Source MP Matthew P. Service Manager Machinery Used the software for: Less than 6 months ### "The Platform you want from Job to Billing" August 25, 2023 5.0 The experience has been great overall, and continues to be a valuable asset for our company. Pros The seamless transition from starting a job -> purchasing parts -> assigning a technician - > completing the job -> and billing, has saved us hours of busy work in the office and the technicians are really enjoying the ability to see what's up and coming in their week. The purchasing department has found the attachment of PO's to Jobs very refreshing for tracking down job costs. Cons Monthly calendar for upcoming service (annual inspections) would be a huge asset for both scheduling, and reaching out to clients in advance vs the current excel spreadsheet.The forms are very limited in functionality with no integrated logic. Review Source TM Tracy M. Office Manager Construction Used the software for: Less than 6 months ### "Electrician Conrtractors" July 26, 2023 4.0 Pros Working with \[sensitive content hidden\] has been an absolute joy. He seems genuinely concerned to get the system functioning in the way our specific company needs. When I first started with the company , there were so many mistakes and trial and error due to previous administrative problems. \[sensitive content hidden\] has spent a lot of time helping me get things straightened out. Dispatching and billing are extremely user friendly. Cons The lack of accessibility in certain areas. Once a tech completes a visit, I get locked out of the visit to adjust the things they neglected to enter pr adjust their time correctly. Reason for choosing BuildOps Ease of use Review Source VR Verified Reviewer Managing Director Information Technology and Services Used the software for: 6-12 months ### "Excellent Software for Growing HVAC Businesses" May 31, 2022 5.0 Preventative maintenance agreements, evaluations, and monitoring - makes it easier to know where we are at any given time rather than having to look in several places. It's also improved by having excellent integrations with our accounting program. Pros BuildOps has helped us grow in a variety of ways. We were initially drawn in by the reporting and automation features. We've gained a lot of insight into our business, which has helped us enhance our dispatching, agreements, and tracking to become a better run company. Above all, the customer assistance and training are excellent. Cons Our sales process doesn't quite map to the software out of the box. This might be unique to us but we've found workarounds. Review Source NM Natasha M. Dispatch Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Dispatching needs 5 star" June 8, 2023 4.0 I enjoy using BuildOps Pros It managed Dispatching very well. I like how easy it is to create a job and schedule. Being able to move jobs around on week view is my favorite. Cons I can't say too much for other functions because I do not use them too much. I like BuildOps overall. Review Source lT lila T. Office Manager Facilities Services Used the software for: Less than 6 months ### "New Customer" February 22, 2024 5.0 It has been great. Customer service is quick to respond and very helpful in getting problems resolved during the implementation. Pros The amount of information it houses. THe ability to run a report on almost anything. This wild be a huge benefit in the future one the implementation is complete. Cons Figuring out how to maneuver around the reports. There is so much information it takes awhile to create the views needed. Reason for choosing BuildOps The features and tracking profitability was critical for us. Ease of use and ease of tablets Review Source CM Cara M. Billing & Service Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "We Will Miss You " December 15, 2022 4.0 Everyone was attentative with solving issues Pros It's user friendly and visually pleasing! Cons The syncing between Build Ops and Quick Books Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Review Source SP Sage P. Project Engineer Construction Used the software for: 1-2 years ### "BuildOps review " July 17, 2023 5.0 It allows our jobs to have one place to live start to finish, which is really helpful to not loose track of information. Pros It allows to create quotes very quickly. Can track jobs well, one easy place to keep job related documents. Cons Phone version and computer version are very different and loss of information between the two. No drag and drop feature for files. Review Source MH Madi H. Admin Environmental Services Used the software for: 1-2 years ### "Very helpful customizing to fit your companies needs." May 16, 2023 4.0 BuildOps really helps our team stay organized and able to work on their corresponding parts efficiently. Pros BuildOps helps coordinate our maintenance schedule, provide quick quotes, and keep jobs organized from start to finish. They also have a fantastic team that helps with any questions or issues you have. It is also very customizable to what your company needs. Cons Buildops is still developing to best meet our company's needs so some issues arise but they are resolved or addressed by the service team in a very timely manner. Review Source BR Bo R. Senior Service Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Bo's review" December 21, 2023 4.0 I have to use Buildops all day every day. I have had a good experience with Buildops. If I need anything answered \[sensitive content hidden\] points me in the right direction. Pros \[sensitive content hidden\]. He has made the transition easy Cons There is nothing I do not like about Buildops yet. Review Source DE Dana E. Account Manager Design Used the software for: 1-2 years ### "Always evolving " February 29, 2024 4.0 Wonderful, the customer service and attention to detail and suggestions is helpful. Pros Buildops is always listening and reacting to feedback. The updates made have been immensely helpful Cons some of the customizable aspects are still lacking Review Source AA Adrianna A. Accounts Payable Construction Used the software for: 2+ years ### "Opinion Review" July 14, 2023 4.0 It has been a major improvement for our business day to day operation. I love we are paperless now. Pros The software is almost to a one stop shop for accounting. There are still a few features needed. Cons To have a better flow with Sync error to accounting integrations. Review Source BN Beth N. Service Dispatcher Food & Beverages Used the software for: 1-2 years ### "Great Program with BuildOps" August 30, 2023 5.0 Very quick to learn the program, program seems to benefit our needs for our industry. Pros Tech support is quick and knowledgeable. Very pleasant to work with. Cons A few lags and delays, but for the most part no issues Review Source AS Andrew S. CEO Construction Used the software for: 6-12 months ### "Buildops is great for commercial work" April 18, 2023 4.0 Overall experience is good. Pros Built for a commercial contractor in mind Cons A little slow at times. QB connector sucks Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Commercial application Review Source MK Matthew K. Project Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Comfort Indoor Solutsion" November 15, 2022 5.0 Very good, just getting used to it. Pros The customer service is excellent. \[SENSITIVE CONTENT\] , our implementation manager was exceptional in supporting us. He answered all my questions, the demos and explanations were clear and extremely helpful, and he was there whenever I needed him. Cons I think the integration to this software is difficult, especially for employees who are not used to using project management software. There are lot of functions and things dependent on other inputs. Switched from [Atto](https://www.capterra.com/p/175238/Atto/) Our leadership wanted one app that could do it all and connected to QuickBooks. Review Source JC Junise C. Office Administrator Industrial Automation Used the software for: 1-2 years ### "Great software for the price" October 13, 2022 4.0 Pros I liked the buckets until the latest update. It was easier to keep track of what jobs needed to be billed out. The new update doesn't keep track as well as the buckets did. Cons The only issue I have with BuildOps is after 50 visits the system will start to load slower. Has some kinks but don't they all!! Alternatives considered [MobiWork](https://www.capterra.com/p/146639/MobiWork/) Reason for choosing BuildOps Price Review Source LK Lindsey K. AR Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Best scheduling software! " January 22, 2024 5.0 Pros I like how user friendly it is. I also like how well the search engine works. Cons The service agreement portion of BuildOps could be easier for billing purposes. Review Source CM Cody M. Owner Facilities Services Used the software for: 6-12 months ### "U.S. Lawns Alexandria Review" May 9, 2023 5.0 Overall experience has been amazing. Pros The ease in which I am able to access quotes, job, pictures, and invoicing. Cons Nothing that I do not like. Everything is within my fingertips. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.