# Page 4 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BuildOps the right Field Service Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.5 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of BuildOps ## Showing most helpful reviews Showing 76-100 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Douglas W. Owner Construction Used the software for: 1-2 years ### "Best solution for our needs" May 18, 2023 4.0 It's helped us grow and maintain correct billing and scheduling. Pros Material and time tracking across smaller and larger jobs works well. Projects functionality has a lot of potential for those that need it. Cons Some aspects of the platform are a work in progress. Everything does work and it's a good solution but there are obvious changes that have to happen. To their credit, BuildOps is very proactive. Reason for choosing BuildOps It seemed to have the best balance of small and medium contractor needs. Review Source FH Frank H. Project Engineer Construction Used the software for: 6-12 months ### "High Quality Software" August 18, 2023 5.0 From day one of integration I have been nothing but impressed. Our integration team worked closely with our key employees and really nailed our goals. After integration we still had about 2 months of growing pains but the Build Ops team was in contact daily, helping me to work through any issues that came up. Since then we have been running like a well oiled machine. Pros Build ops has a very easy to use interface. I can get any information I need about a service ticket in only one or two clicks. It has cut our time to bill down by more than half and customer satisfaction has been way up. Cons I would like to see more robust Service Channel and Quickbooks Online integrations in the future. The current implementations are sufficient but there is much room for improvement. Review Source GS Glen S. Service Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Mechanical Contractor that loves BuildOps" September 23, 2023 4.0 Very good Pros BuildOps seemed to be the product we needed at the time. We are happy we chose BuildOps it has been a great choice.It is the most complete Service Management platform in our opinion. Cons Just some little issues that seem to be getting addressed, BuildOps is a great product Reason for choosing BuildOps Seemed to meet our needs the best Review Source RL Riccardo L. Sr Project Manager and Operations Manager Construction Used the software for: Less than 6 months ### "Mechanical company review of Build ops" October 5, 2023 4.0 Overall our experience has been ok. Our previous software did not have some of the features and we had to use multiple softwares. Having everything in one place was the goal, however we are yet to achieve that with Build ops. We were told some of the solutions to our issues will be coming in the near future. Pros Project management and purchasing are the most effective uses of this software. Easy to track purchase orders/ material costs and labor costs for a project.Daily reports are fantastic as well Cons Some items/tasks are difficult to complete on mobile, ex schedulingScheduling could be better/more customizable for long term projects, color coordinating crews etcSome integrations with accounting software need updating, particularly for non US customers Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Review Source MH Matt H. SME Utilities Used the software for: 1-2 years ### "Review of the Year" October 4, 2023 5.0 Overall it has made our lives easier and less paperwork is required for successful jobs Pros Overall ease of use and customer support is quick to remedy any issues Cons Initial startup issues and lack of hierarchy system Reason for choosing BuildOps Build Ops was focused more on our Industry Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Focused platform for our Industry Review Source DL Darcy L. CFO Construction Used the software for: 1-2 years ### "Best service management software" January 23, 2024 5.0 Their customer service and training is next level. Having been on the program for 2 years now and still I get instant responses to my questions or concerns Pros It’s a one program to manage all aspects of your business. I can dispatch technicians, manage customers and job, bill, receive payments all in one place. Cons The setup is lengthy but that’s normal when moving your company onto a new platform. Reason for choosing BuildOps Their customer support and I liked the platform layout and potential developments that they continue to improve and implement Review Source DL David L. Service Manager Facilities Services Used the software for: 2+ years ### "Happy Daily User of BuildOps" March 19, 2024 5.0 Overall, we are happy with this program. This was our third software program we tried. As with any software system there will be problems and challenges. BuildOps has a great tech support group in place. We can call, email, or text and get a very quick response. We can text a video or screenshot of a problem and get immediate help. Pros Makes it easy to follow service calls from dispatch, repairs, and billing. Creating PO's helps with accounting for parts costs and making sure we are billing for everything purchased. Technical support is wonderful. Cons There are issues with the preventative maintenance side of it. They are constantly making updates. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) System did not offer everything we needed. It was geared more toward the residential HVAC side. We do commercial and industrial HVAC. BuildOps offered more of what we needed. Review Source JG Justin G. VP Construction Used the software for: 6-12 months ### "All in one user friendly solution for field service management and project management" October 12, 2022 5.0 We have been very happy with BuildOps. We truly feel like this has been a partnership in business for us. Its easy to see profitability on a per service call basis. Any issues that have come up have been addressed promptly. Customer service has been second to none. We're very happy with our choice, they have completely filled our need for bringing a paperless solution to our service calls. Pros We really love the UI. It is so simple and clean but has all the power we could want. It breaks down profitability well and provides great reporting. Cons So far we've been happy with all aspects of the software Reason for choosing BuildOps Both products felt like they could meet our needs however BuildOps gave us a more personal feel and we really loved that their focus was on commercial service. We truly felt like BuildOps understood our business needs. Review Source MB Michele B. Office Manager Construction Used the software for: 6-12 months ### "Great for streamlining" March 8, 2024 4.0 Overall I have no regrets with Build Ops, and we are finally at a place where we are starting to utilize a lot of their features to move to a more streamlined workflow. Pros I like the filtering options to find data in the system. Cons I struggle with billable materials/items being connected to an sales/expense account instead of the WO department driving it to the right financial place. It makes things messy for item list set up. Reason for choosing BuildOps Better Commercial Project Management module at time of decision. Switched from [STRUCTURE Blue](https://www.capterra.com/p/72353/STRUCTURE/) We wanted a system that was manageable by the whole office vs. needing an in-house specialist to really understand all of it's capabilities. It was accounting/project management all in one. Review Source JM Jennifer M. Admin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Ease of use, real time updates, overall extremely user friendly!" March 20, 2024 5.0 Very overwhelmed at first. The more we used it and worked with our implementation manager (who was amazing by the way), the easier it became. The service team was very good at putting us at ease and walking us through tasks where we needed guidance. Pros The dispatch screen is very nice, can see all operatives in real time. Status is a nice feature to see who is doing what. Data base, the building and maintaining so far has been a breeze. Cons Property name. We find it difficult to specify a "property" outside of using its address to identify it. We have multiple "commercial buildings" and multiple "processing plants" that we service. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) We found SS to be obsolete, not enough upgrades and changes with the times to move forward with functionality. Review Source TJ Travis J. President Construction Used the software for: 6-12 months ### "BuildOps Review" December 20, 2023 5.0 Working with the BuildOps team has been amazing. We are so happy with our end product and continue to stay excited with all the new features they continue to role out! Pros \- Asset Management - Organization and Layout of the program - 24/7 Assistance and ongoing support throughout our time with BuildOps Cons \- Mobile functions from an administrator, owner, or manager. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing BuildOps Service, product, price, and over experience when dealing with the BuildOps team. Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Could not provide the same functionality and features as BuildOps did. Also did not have the same support BuildOps has! Review Source SP Sam P. Business Manager Construction Used the software for: 1-2 years ### "Simple and Intuitive User Interface" May 18, 2023 5.0 We very happy with our BuildOps experience, from implementation through our first year they have been very hands-on and trying to help us form our processes and in turn help them grow their software to suit us and other customers. We would definitely recommend BuildOps. Pros We loved the simple and intuitive user interface buildops offers. Also loved the scheduling and dispatch tools. Our techs picked up the app extremely well. Love that Buildops is constantly improving the software. Cons Invoicing needs some work, but they are improving that. Quoting and Servicing Agreements could also use some help, but like I said they seem to be working on improving all those functions. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Review Source LS Lauren S. Office Coordinator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Build Ops " October 9, 2023 5.0 Pros I love that everything is easy to find and I can track everything in one place. We are a small but busy department within a larger company and we have a lot more service agreements than tour other departments. With build Ops we are able to keep all our documentation, photos, reports and, other important information on one system. NO MORE MESSY PAPER PILES or LOST HOURS!!!! Everyone we have worked with from Build Ops is very knowligable about Build Ops and they are always eager to help. Cons At first when we started using build ops I found it hard to remember the steps that were needed to add jobs etc. and service agreements but I had a great team to help me figure out what steps I need to complete what I was working on. If for some reason I am unable to get a hold of one of our Build Ops team members I can always look back on our sessions and find the recordings about specific topics that we had went over and relearn the steps by myself. They provide you with more than enough resources if you need help or are stuck trying to figure out how to do something. Review Source SJ Stephanie J. President Construction Used the software for: Less than 6 months ### "After 2 other Applications "We love BO"" August 8, 2023 4.0 Customer notification of when we are on our way and direct link for payment from invoice and quotes (specifically, deposits for quotes) Pros Ability to have more than one technician or helper on a work order. Cons Billing customers and allowing them to pay online as opposed to calling the office for assistance. We are 75% commercial, and that 25% residential can sometimes be a problem, but they (BO) is working on fixing this. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BuildOps the customization of our needs and being both commercial and residential platform options Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Demands of our needs as a 75% commercial business. Review Source CA Christie A. Office manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Powerlink Solutions / Buildops" February 21, 2024 5.0 Over all, very happy with Buildops. Cutsomer Service - it's easy to use, our field staff likes using the tool and finds it simple. Pros I like that if there is an issue, it is corrected almost immediately. The customer service goes above and beyond. We like that they are always open to suggestions and implementing ideas that work Cons the drag and drop function will be helpful in more then the invoicing screen. Uploading documents is challanging. Would like to be able to integrate Microsoft 365 apps. Review Source BA Braxton A. Owner Environmental Services Used the software for: 2+ years ### "Braxton's review of buildops " May 23, 2023 5.0 holding crews accountable holding myself and management team accountable to make sure everything is done correctly. Pros I like being able to do quotes and push them over to a schedule once its approved its a very easy process. Cons not being able to make changes from my phone in the field. Alternatives considered [LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing BuildOps I was given the opportunity to be apart of the team that was making the product to customize it to my needs. Review Source PT Paul T. Managing Contractor Facilities Services Used the software for: 6-12 months ### "BuildOps has completely transformed our business to being incredibly efficient" November 5, 2019 5.0 Buildops has literally transformed our business in so many ways it is really mind boggling. I didn’t even realize that their was this much opportunity out there. Our company had 5 separate softwares and switching over to Buildops has brought it all under a single roof and dramatically increased efficiency and output. Our folks out in the field and in the back office can share information seamlessly which eliminates the biggest challenge of a service business like ours. Our service to our customers is infinitely better than before because we all the information right at our fingertips and customers get instant info on services performed with real time notifications. The offline multiple phone and video upload is a massive time saver and our techs love using the app. Being built on current tech, this company is the future. The quotes piece is world class and they even have OCR built in so technicians can take a photo and it automatically populates make, model and serial number into the app. Techs love it, our customers love it, and the team is incredibly helpful 24/7. Pros The best part is its super easy to use and so well thought out that it takes most of our folks just a few hours before they get comfortable with the basics. Its powerful under the hood but easy to navigate. We have gone paperless and having everything talk to the each other has reduced our admin burden enormously. Our revenues are up with the photos/videos and quotes that make the entire process seamless. Cons We haven’t had any negative experiences with this software. It’s a real godsend. Reason for choosing BuildOps Buildops was the new kid on the block and was really helpful with implantation there support staff once your signed up didn't just bail and look for the next client. They also were really focused on the contractor and customer experience in their product. Review Source MS Michael S. vp Construction Used the software for: 6-12 months ### "Great Trade Company Platform " July 17, 2023 4.0 Overall a good platform for all our needs we would like a few more features for an all-in-one platform but their support team is amazing. Pros Its a great platform to keep up with service work and construction projects, as well as financial data Cons CC payments cant be toggled, no estimating for construction projects at this time, charged per user. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing BuildOps features available for the cost. Review Source CB Cameron B. Payroll Accounts Receivable Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "It took a lot to get where we are" March 19, 2024 5.0 After our initial launch, we've been very satisfied with the work BuildOps has done to create a better, stronger relationship. They created an entire relaunch for our company, really gave us a lot of their time to make us feel like we were apart of their family. We love that the \[sensitive content hidden\] and top executives are the ones who help solve problems and make themselves known. Pros As a company, we really like that everything was together. I have everything about the jobs that makes it easier to communicate to the customer and technicians. Cons We had an awful time with implementations. We didn't have a great relationship with our initial support person. We struggled getting our voices heard and struggled getting the customization done. It was an awful first impression for the money we spent. Reason for choosing BuildOps We heard great reviews from other companies. We did our research within the market, asked a lot of questions and made sure it was a good fit for our business. We are a small, family owned business so we needed to make sure this was best for us in many aspects. Review Source JL Joseph L. Project Manager/Estimator Construction Used the software for: Less than 6 months ### "BuildOps has relieved 90% of our dependency on paper to date." September 5, 2023 5.0 Pros BuildOps support is very hands-on and personable. I would describe them as top in their class as they genuinely want to make our lives as customers easier. The software is always getting updated and our support team is always there to show us what's changed and how it can benefit us.They frequently ask what we're looking for in the future and what our pain points are from a feature enhancement perspective.We went from a full paper only organization to a mostly-paperless system. It was a drastic change and the BuildOps team helped it happen smoothly from start to finish. Cons The service agreement module is a little cumbersome and takes some getting used to. It can be difficult to navigate and track down specific information. Entering service agreement information into the system can be time consuming when you have thousands of agreements. Review Source BW Becky W. Assistant Office Manager Facilities Services Used the software for: 6-12 months ### "Easy to use and Integrate" April 7, 2023 5.0 Pros BuildOps is great for the Technicians and the Office alike. It is a very straightforward and easy to use software system from the desktop website to the App. They also have fantastic customer service that listens to your business needs and are willing to work with you to get exactly what you want/need! Cons The ability for technicians to search for jobs and to be able to pull up assets on the App is something that we have been working closely with BuildOps to improve as this would make it easier for our technicians to know the history of a specific job. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) We were looking for a more streamlined alternative. Review Source JH Jana H. Credit and Collections Specialist Consumer Services Used the software for: 6-12 months ### "Growing With BuildOps" October 4, 2023 3.0 A year into the process, it is interesting that we continue to need almost daily support / find items to be addressed. Pros Invoicing seems to be faster than prior to using this system. Cons I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live. Also, getting all user groups on board with the flow of information is vital to the success of this system. Switched from [Viewpoint Vista](https://www.capterra.com/p/239335/Vista/) This software was selected to better cater to the service side of our company, as opposed to the construction side. Review Source AG Amy G. Project Manager Construction Used the software for: Less than 6 months ### "Workflows and Access to Information" May 9, 2023 5.0 As a company that is growing, we needed to establish processes that would take us to the next level. BuildOps from the beginning was extremely helpful in helping us evaluate and think about how we would handle those processes. Once we launched it was amazing to see how helpful it was for everyone in our office to have instant access to the information. Pros Even though we have only been using BuildOps a relatively short period of time, it has already significantly improved our workflows and access to information on our jobs and projects. The improved workflow has helped our profit margins and been a huge help in being able to assist our clients more effectively. Cons It is difficult to access vendor information and for very large quotes BuildOps is more cumbersome. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[Viewpoint Vista](https://www.capterra.com/p/239335/Vista/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps BuildOps was a more cost effect option for us to transition into a software system, since we did not have one in place initially. It also focused on both the service side and project side of our business and was a one stop shop that was more beneficial to us. Review Source ES Eric S. Lead HVAC Tech Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Build ops " April 7, 2023 5.0 We have been using it at our company for aver a year with great success. It’s easy to find what we need or get help very quickly with customer service Pros Easy customer interface on mobile app. Keeping track of assets and old work orders is awesome. Cons Sometimes it’s sluggish to load old work orders or pictures but when it’s working it works amazing. Switched from [IFS Field Service Management](https://www.capterra.com/p/116489/IFS/) Old program was not keeping up with our growth and needs. Review Source TC Tim C. Owner Construction Used the software for: Less than 6 months ### "Build Ops- Hands down the best product for subcontractor teams!!" November 6, 2019 5.0 This is literally my fourth time around with some type of field service platform and I almost gave up. I just didn't think that it existed. I am beyond satisfied with BuildOps. Its easy and and most important, it is clear. The actual implementation was painless and I loved working with the team. having spent time in the trenches and having contractors on the team made all the difference. They knew the business inside and out and that made the software so much more intuitive. Other software providers just don't have the Contractor experience on the table. The weekly view and ability to schedule months out is revolutionary for us. Regular updates and amazing updates keep things moving in exactly the right direction. If you want well structured software, do yourself a favor, and take a hard look at BuildOps. Pros Super simple and easy to navigate around. The buttons and color scheme make it hard to mess up- even for non tech guys like the guys I have in the field and office. Schedule and planning in advance are huge. The Dispatch board is hands down the best dispatch board around. Compare their dispatch board to any other software and you will see its light years ahead of the game with the multiple techs and expanded view. The recurring services is massive and OCR is truly new age tech. My techs love the notes and asset history info on every job and the ability to see everything about every job and its past history with the click of a button. the time tracking functionality is the best native experience for an integrated time tracking solution I have seen out there and the photo video ability to do 10 of them or more at a time and still keep moving on the jobs blows every one else out of the water. Just a really seamless suite of amazing features that all make things so much easier and more importantly make us more profitable. Cons The team is second to none and I am happy with everything that they have communicated and delivered. Reason for choosing BuildOps They are way ahead of any other software available. If you are a sub and do service work, put these guys at the top of the top of your list. The customer service is unreal, you will love the BuildOps team. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.