# BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuildOps the right HVAC solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.4 (175) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of BuildOps Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be.“ April 15, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job.“ April 15, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical.“ April 14, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “This can make it harder to quickly pull insights or track performance without additional effort.“ April 15, 2026 SS Sasha S Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“ March 26, 2026 RF Ralph F Accounts ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and the old ones are still there it really adds a lot of scrolling to find the correct Checklist.“ October 21, 2024 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashton G. Client services Construction Used the software for: Less than 6 months ### "New user and happy!" July 1, 2024 5.0 It’s been a great experience so far. We just started the implementation and use process. So far so good Pros The ease of use and integration of new technology. Cons Getting to pipeline is a little difficult, but I might just not see it. Review Source LD Les D. Book Keeping Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Our team likes BuildOps" March 19, 2026 5.0 Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none! Pros Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed Cons Would be nice if it could have a bill reader to add costs to jobs Also it would be good if BuildOps would allow us to to do price adjustments by importing updated pricing instead of going through the data team Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BuildOps Not enough features that we needed. Most other products are service bases but BuidOps works well for project management Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Not enough power or features in Service Fusion Review Source MW Melissa W. Office Manager Construction Used the software for: 2+ years ### "Overly complicated and costly" April 14, 2026 3.0 We have been with Buildops for 2 years and there are many aspects of the software that are still cumbersome and overly complicated. I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details (smaller companies) Pros The ease of invoicing with the autocorrection of the invoice summary. It helps to explain in layman's terms that is easy to understanding for the AP department. Cons Cost-very expensive Overcomplication of service contracts and seeing pricing Lots of steps for PO's, entering the service contracts, and adding new job/visits Profitability is difficult to determine on contracts Review Source MS Mike S. Service Sales Construction Used the software for: 6-12 months ### "The good the bad the ugly" April 20, 2026 4.0 OVerall I would say a vast improvement from what we had. There are alot of improvements that can be made still. Pros when inputting data from the web, how quickly it updates across the whole data base and the app. Within seconds Cons The onboarding process was very rough. When entering assets from the app, it can take a long time to load. almost not worth doing while onsite for walk throughs. Not being able to quote PM contracts in the software Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) More friendly for the field and office outside of accounting Review Source DP Doug P. Project Manager Construction Used the software for: 1-2 years ### "Project Manager" April 20, 2026 4.0 It's been good. I have seen improvements over the last 2 years that I have worked with it. I have seen one or two of my suggestions implemented. Pros Project forecasting is a big plus for us. I also like some of the customer reports we have created for us. Cons The tasks functionality needs work. It's basically unusable as it sits. We also do not have a good way to print or export an individual job's forecast. There are a number of pages I have stumbled on that create a table with no way to print or export the data. I would think this functionality would be easy to add. I also think that you should create a self-service web page that allows users to submit a support ticket rather than having to use your phone center. The last time I called, I got the impression that it has been relocated to south Asia? Review Source JH Jennifer H. Service Billing Administrator Construction Used the software for: 2+ years ### "BuildOps is the best software I've worked with." April 14, 2026 5.0 Overall, my experience with BuildOps has been positive. It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business. Pros We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours. Value for Money BuildOps delivers solid value, particularly for companies managing high volumes of service work and invoicing. The ability to centralize dispatching, job tracking, invoicing, and reporting in one platform reduces the need for multiple systems. That said, the cost may feel high for smaller teams or those not fully utilizing all modules. Learning Curve There is definitely a learning curve. The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes time. However, once users are trained (BuildOps Academy was helpful), the efficiency gains are noticeable. Ongoing support and training resources make a difference. Security BuildOps appears to follow standard security practices with role-based permissions and controlled access. From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity. Invoicing This is one of the stronger areas. Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online. The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow. Some edge cases (like tax inconsistencies or invoice status syncing) can require troubleshooting. Tracking Job tracking, technician activity, and service history are all well-documented within the system. It provides strong visibility into job progress, which helps both operations and accounting stay aligned. Reporting is useful, though sometimes requires manual validation when reconciling with accounting data. Payment Processing Payment tracking is effective, and integration with credit card and EFT processing helps streamline collections. However, reconciliation between BuildOps and accounting systems can occasionally require extra attention to ensure totals align perfectly. Project Management For service-based work, BuildOps performs well in managing jobs, scheduling, and workflows. It may be less robust for large-scale project management compared to dedicated construction/project software, but for service operations, it covers the essentials effectively. Overall BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. Cons One of the more challenging aspects is when system updates or changes are made during working hours. These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical. Additionally, some updates feel like they could benefit from more thorough beta testing before being released, as occasional issues or inconsistencies arise that require extra time to troubleshoot. Advance notice and more off-hours deployments would help minimize these disruptions. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) The decision was made before I started here. Review Source JM John M. Forman Construction Used the software for: 6-12 months ### "Lot better than tge other guys" April 16, 2026 4.0 Fairly easy but there has been a lot of problems recently. Thankfully tge team has responded to our issues quickly Pros Ease of storage and utilizing files on app. Easy to navigate between screens and fields. Responsive customer service. Cons Janky if not on strong signal. Multiple issues over the past few weeks. I would like a way to modify after the fact after I close job. Review Source SS Sasha S. Co-Founder, Chief Executive Officer and President Information Technology and Services Used the software for: 2+ years ### "BuildOps works well enough for our team" March 26, 2026 5.0 It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps. Pros The site visits on the work orders are good enough for what they're doing. \[sensitive content hidden\] is actually helpful when i cant find a button which happens a lot. I use the templates. They're okay when i'm tired of tying the same stuff over and over again as long as the system doesn't freeze up. Cons Quickbook syncing is a pain. Waiting however for the first time, weeks to see the names of people who signed (happened only once). Review Source KP Kevin P. sales and technology Construction Used the software for: 6-12 months ### "Does the job" April 14, 2026 3.0 We've been using BuildOps at EM Duggan and overall it's been a solid addition to our workflow. It does exactly what it's supposed to do — keeping our jobs organised, our teams connected, and our scheduling on track. Nothing flashy, but it gets the job done reliably day to day. The interface is straightforward enough for the team to pick up without too much hassle, and having everything in one place has made things noticeably smoother compared to how we managed things before. It's not without its quirks, but for a company like ours it covers the bases we need. Would recommend it to other contractors looking for a dependable field management platform. Pros quote generation and sending quotes is easy. I would like to see an automation addition to that function though. it would make life much easier Cons reporting functions need work to help with clarity need more crm functions - it is difficult to search a person or property Review Source SH Sabrina H. Sales Admin Construction Used the software for: 2+ years ### "Buildops Review - Bay City Boiler" April 17, 2026 5.0 Overall, I like buildops, even though it could be improved. It's easy to use, and I learned how to use it quickly when I first started working at my job. The only issues I have is the customer service from buildops and when it gets really slow sometimes. Pros I like how buildops is easy to navigate through and nicely organized for me to use. I can move through everything quickly while multitasking with my emails. Cons Sometimes it can lag, and customer support can be better. I feel like it takes several days for an issue to be resolved. A year or two ago, it was easier to get a hold of somebody through a phone call. Review Source SA Susan A. Office Coordinator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Started Bad getting better" January 15, 2025 4.0 The on boarding was a horrible experience with our initial implementation team. Once we were assigned \[sensitive content hidden\] things have become so much better, they both went above and beyond to fix the many issues we were experiencing. Pros It is user friendly and has many options and always updating with new things. The customer support we receive from \[sensitive content hidden\] is also a huge help to us. Cons Too many steps to create a Purchase Order. Having to add the same property multiple times for each customer. We have multiple customers that will send us to the same property and we have to add the same property. It would be great if the property was created once so all the history of the property from the different customers would show up for our technicians to see. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) To have a more rounded program to allow for dispatching and tracking customer history. Review Source Response from BuildOps January 16, 2025 Thank you for your honest feedback. Good to hear that you're finding the platform user-friendly, feeling the benefits of our product updates and that your CSM is delivering the quality of service we pride ourselves on. Appreciate the recommendations on how our PO process can be improved! I'll pass that along to our product team. I’m sorry your onboarding experience didn’t start smoothly. I’m glad we could turn things around for you. Your feedback helps us improve, and we’re committed to making your experience even better. If there’s anything else we can do, please let us know! CH Curtis H. Owner Construction Used the software for: 6-12 months ### "Buildops Thumbs Up!" September 19, 2024 5.0 Overall experience has been good and the software has defiantly helped our business be more proficient. Pros I like how robust the software is and how customizable it is to fit your needs. It has really helped us stay on top of things and not let things slip through the cracks. Cons There is some bugs from time to time and sometimes support is a little slow to solve the problem. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps Buildops seemed to be more geared toward commerical contractors than the others. Switched from [ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Service box was not nearly as robust but it was also 1/10th the cost. We were looking for a more robust software we could grow with. Review Source DT Darrin T. Operations Manager Facilities Services Used the software for: 6-12 months ### "BuildOps honest review" August 16, 2024 4.0 Overall I am very happy with BuildOps. It is a very intuitive system to use and just "makes sense". The customer support has been absolutely phenomenal. I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates. I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page. It is not a deal breaker, and I am not 100% sure I can pin it on BO and not my ISP, firewall, or other internal issue. It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load. I highly recommend BuildOps to a service/trade company whose business model would benefit from a job tracking program. Pros Easy software to navigate and use efficiently Cons Occasional slow page load times requiring refresh Switched from [Comet Suite](https://www.capterra.com/p/137104/Comet-Suite/) Outdated system that did not meet the needs of our company. Review Source ZB Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Service 1st Data Entry" September 25, 2024 5.0 Favorable in comparison to the last program used for the company. Everything done is available within Build Ops itself without having to jump in between programs. Pros Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple windows. Cons Just the loading will take longer than expected sometimes. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) Build Ops is more efficient for the company to use Review Source GW Grant W. President and CEO Construction Used the software for: 1-2 years ### "BuildOps revolutionized our business" July 8, 2024 5.0 Pros BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal system and workflow both for the organization and each person within the organization. The support from BuildOps to help us set everything up initially and make changes as we need them has been phenomenal. Cons The cost of BuildOps was significantly higher than our previous field management software provider, and that initially turned us off, but it has turned out to be a terrific investment with an excellent ROI. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Reason for choosing BuildOps BuildOps could really handle our expense management for field purchases in a way that none of the other systems we looked at were able to do. And their integrations with Quickbooks and fleet management are rock solid. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was no longer doing the job for us - we outgrew it. We needed better PO/expense management, reporting and visibility on job and project profitability. BuildOps gave us the ability to do all of that. Review Source JW Jason W. Assistant Service Manager Construction Used the software for: 1-2 years ### "BuildOps Review from Dane Electric." July 2, 2024 5.0 It took a bit to get our previous system transitioned over but since then - we have been very pleased. Our biggest hesitation was how our field guys would feel about the change. They were apprehensive at first but after a few weeks they have appreciated the change and are excited with how new things keep coming out. It seems to get better and better the more you educate yourself with the depth of the system. Pros The ease of use in all aspects is what drew us to their system. They have covered all the bases when it comes to a complete dispatching, project managing, quoting, customer retention, and invoice system. Cons We have yet to find something that we are not happy with or that we are not able to get the support we need to get it to work for us. Alternatives considered [YourTradebase](https://www.capterra.com/p/140632/YourTradeBase/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[iTrade](https://www.capterra.com/p/211549/iTrade/)[FieldAx](https://www.capterra.com/p/166574/FieldAx/) Reason for choosing BuildOps Because BuildOps seemed to be the ones to have it ALL together in a complete package. They seemed to be the ones that desired most to set the industry standard in providing the Best overall product and support for those in the service industry that serves industrial, commercial, and residential customers. They have not disappointed or lacked in anything that they said they could deliver. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Didn't have all the bells and whistles that BuildOps has. It was becoming outdated and was not cloud based. They were also not willing to work with our accounting department and how it is managed with the financial book keeping. Review Source KL Kati L. Construction Admin Construction Used the software for: 6-12 months ### "Happy to be using BuildOpsQ" July 5, 2024 5.0 My overall experience has been positive. They have a dedicated customer service team that offers continuous support and extensive training resources. Pros BuildOps has simplified our entire workflow. Cons The service agreement function needs improvement. Switched from [Knowify](https://www.capterra.com/p/135791/Knowify/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) We needed better software that allowed us to manage several branches and intergrated with QuickBooks. Review Source AP Amanda P. Senior Project Manager Construction Used the software for: Less than 6 months ### "Implementing BuildOps" April 27, 2024 5.0 To date, we are satisfied with implementing BuildOps. It is taking some time for the entire company to get used to it. Especially the mobile users. BuildOps has provided fantastic customer service and has been very patient with us. Pros BuildOps allows us to track Service Jobs and Construction Projects in one platform. The dispatch board allows for all technicians' schedule in one place. Live job costing and tracking is great! Cons There is no way to schedule in subcontractors without using a "non-billable" event or creating a false project visit. Syncing errors can be troublesome. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Reason for choosing BuildOps BuildOps encompassed more of what suited our multi-faceted company including service and projects. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/)[RAKEN](https://www.capterra.com/p/153591/RAKEN/) To reduce the number of applications used. We wanted to see live costing and projections and to have all documents for projects in one place. Review Source FL Frank L. VP of Commercial Service Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great experience from the Beginning" December 1, 2023 5.0 Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with. Pros We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day. Cons PMA module at the beginning. However, year 2 they made great progress and continue to improve. Alternatives considered [Davisware](https://www.capterra.com/p/119745/Davisware/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing BuildOps Their commitment and our team clicked right from the start. Switched from [Davisware](https://www.capterra.com/p/119745/Davisware/) Our current system did not have a lot of flexibility and we needed more capabilites as we grew to run the business more efficiently. Review Source CS Corey S. Member Construction Used the software for: Less than 6 months ### "The most valuable tool" November 28, 2023 5.0 BuildOps is a great partner. Everyone we've worked with so far has been extremely helpful and knowledgable about the product. We couldn't be more happy with choosing BuildOps. Pros Being that this was our third service software, we wanted to be positive that this was the right fit before signing up. The sales team was very honest from the beginning, which we really appreciated. They took more of a consultant role showing us what features would greatly help us and also explained some of the features that may not work for us. Once we were comfortable moving forward, the implementation team took over, and guided us through setting everything up for success. The implementation process was miles ahead of the other companies we worked with. We got many training sessions, and a dedicated person to manage our implementation of the product. Implementation took a couple months to get everything set up, as well as get us trained since the software has so many features and is extremely customizable, but it was well worth the wait. We have now been live with the software for about 2 months. We have streamlined our operations in nearly every aspect in just a couple months. The amount of time saved from avoiding double entry in Quickbooks online is huge. The software has everything we need (and a lot more), and it just works. It's hard to believe we worked any other way at this point. Cons No real cons so far. There has been a couple minor hiccups since we've started but tech support always responded extremly quick and got the issues resolved. Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) The other companies did not have the right features for us, and some of the features did not work as well as intended. Review Source KW Ken W. Security Specialist / Project Manager Telecommunications Used the software for: Less than 6 months ### "BuildOps offers great features to help managet Techs and projects" July 17, 2023 5.0 Overall, BuildOps seems very adaptable to our needs. Tech Support is readily available to assist with issues that mostly turn out to be user error. BuildOps allows us to make suggestions to their Development Team. These suggestions can make what we consider improvements or new features to the system to allow us to operate the software more efficiently. Pros BuildOps allows us to see the status of the Field Techs live and at a glance. We can better manage our staff as it is not difficult to see total hours worked in a week by individual. Quoting is very customizable and adaptive to our needs. Cons There are some issues that we, as new users of the system, need to work out and those can be challenging. But those issues are more due to our Company's learning curve than a problem with Build Ops Reason for choosing BuildOps Ease of use and ability of customization. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) We were using multiple systems that would double the data entry necessary to do the job that was not "real-time". We wanted to keep our Techs and Office Staff doing their job, not doubling up on paperwork. Review Source KZ Kaitlin Z. Office Coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Commercial HVAC Review" July 25, 2023 4.0 Overall a great system that has improved our company's recordkeeping accuracy and helped our business take on additional customers with ease. The issues we have are typically minor and can be worked around or ignored when necessary. The BuildOps team is always open to suggestions and does work to put them onto future software releases when enough of their customers are interested. BuildOps is the best commercial-focused software on the market. Pros BuildOps has been great for improving our workflows, recordkeeping, and reporting. Fairly easy for technicians to learn the mobile app and it has greatly improved communication between technicians and the office. It has also reduced our lag time between job completion and customer invoicing. Cons Some areas of functionality where users with full permissions cannot edit basic things can be frustrating. For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system. Same inability to delete a visit, a PO, an invoice, or a quote. Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there being limits on the invoice layout options. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps The other options we found were very residential-oriented and did not have the functionality we needed as a commercial-only company. BuildOps was much better suited to our needs. Review Source CD Collin D. Operations Manager Construction Used the software for: 1-2 years ### "Very intuitive!" April 11, 2025 5.0 Excellent, been users for 2 years and looking forward to many more Pros Intuitive software and app. Very forward thinking company. Cons Not quite integrating fully with our accounting program Review Source MM Melissa M. Office Manager Construction Used the software for: 6-12 months ### "PVFP Review" May 22, 2024 4.0 We are very happy with the support we receive from the BuildOps staff. They have have been extremely helpful. Pros I like the one stop shop convenience. I also like that I am able to bill immediately after a task is completed and not have to wait for the forms to make it to the office. Cons The only con I have is that our waivers are not fillable from invoicing. Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reason for choosing BuildOps BuildOps is able to sync with Quickbooks. Review Source KH Kevin H. Financial Anlayst Construction Used the software for: Less than 6 months ### "Robust, Customizable, and Great to Work With" September 11, 2023 5.0 BuildOps allowed and supported us to move from the early 2000s to the current decade. We had a large jump to make - from dirty and data to implementing a new accounting software at the same time - and BuildOps' implementation manager put in long hours to make sure we could hit the ground running at launch. Then, their success manager has continued to make sure we can get up to speed and effectively use the tools BuildOps has to offer, as well as prepare us for new features as they roll out. Pros As a service/construction hybrid company, we need software that is both comprehensive and flexible. BuildOps allows us to maintain separate records for customers and associated properties/sites, schedule and manage our workforce, and organize our service and construction accounting. BuildOps can build and generate custom documents, including forms, quotes, invoices, service agreements, and purchase orders with intuitive editing tools. The search bar is "smart" and capable of finding almost every piece of information entered in the system, from partial addresses to phrases mentioned in notes. The dispatch board is intuitive, clear, and easy to update.With the large amount of customization available, my favorite feature is BuildOps' ability (on PC) to filter most information and to save them as views for each user's needs. The filters function similar to those in Excel tables, and are able to compound. This allows us to create wide overviews for a whole section of our business or narrow views to manage specific workflows.As I have only used BuildOps for a few months, I feel that I only have more to look forward to as I continue to explore its capabilities. Cons My main gripe with BuildOps is that it is a young software. Despite the fact that BuildOps has most features we need, there are times where I find features that need to be expanded or streamlined. For example, mobile dispatch can not search for customer or job information, site assets are not bulk import-able, and service agreements take a lot of fine tuning. However, BuildOps is growing and improving all aspects rapidly. Within just a few months, BuildOps has implemented multiple improvements and squashed many bugs we presented. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.