# BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuildOps the right Field Service Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of BuildOps Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Responsive customer support experience 90% positive reviews out of 67 Most reviewers report customer support is highly responsive, proactive with updates, and helpful during onboarding and troubleshooting. Darrin T Operations Manager, 11 - 50 employees. "I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates." Frequent technical glitches 57% negative reviews out of 37 Some reviewers report bugs, syncing errors, and workflow disruptions, with occasional delays in resolving recurring technical problems. Frederick A Company Onwner, 11 - 50 employees. "It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the software's function and work flow is not congruent throughout." Intuitive navigation and search 90% positive reviews out of 30 Most reviewers find ease of use valuable, highlighting simple navigation, intuitive search, and accessible information organization. Sam P Business Manager, 51 - 200 employees. "We loved the simple and intuitive user interface buildops offers." Collaborative team organization tools 93% positive reviews out of 29 Most reviewers describe team features as improving coordination, communication, and workflow visibility across all staff levels. Ashley B Department Head, 51 - 200 employees. "Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job." ## Showing most helpful reviews Showing 1-25 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashton G. Client services Construction Used the software for: Less than 6 months ### "New user and happy!" July 1, 2024 5.0 It’s been a great experience so far. We just started the implementation and use process. So far so good Pros The ease of use and integration of new technology. Cons Getting to pipeline is a little difficult, but I might just not see it. Review Source LD Les D. Book Keeping Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Our team likes BuildOps" March 19, 2026 5.0 Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none! Pros Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed Cons Would be nice if it could have a bill reader to add costs to jobs Also it would be good if would allow us to to do price adjustments by importing updated pricing instead of going through the data team Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BuildOps Not enough features that we needed. Most other products are service bases but BuidOps works well for project management Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Not enough power or features in Service Fusion Review Source cB chelsea B. accountant Utilities Used the software for: 1-2 years ### "it is ok at best" April 20, 2026 3.0 Pros The Project Management module is not user-friendly. Completing a change order requires too many steps, which discourages us from utilizing this module. While it is cheaper than other operational software, it does offer good value for the money. However, the application of sales tax to invoices is inconsistent. Each month, we have to reconcile to determine which invoices were incorrectly charged sales tax despite being exempt. Additionally, the syncing between our operations and finance software is not consistently reliable. The Purchase Order workflow lacks the necessary automation for manual tasks. We need a bi-directional flow between SAGE and . Furthermore, the payment processing system does not allow the business to choose how to handle the absorption of processing fees. Review Source MS Mike S. Service Sales Construction Used the software for: 6-12 months ### "The good the bad the ugly" April 20, 2026 4.0 OVerall I would say a vast improvement from what we had. There are alot of improvements that can be made still. Pros when inputting data from the web, how quickly it updates across the whole data base and the app. Within seconds Cons The onboarding process was very rough. When entering assets from the app, it can take a long time to load. almost not worth doing while onsite for walk throughs. Not being able to quote PM contracts in the software Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) More friendly for the field and office outside of accounting Review Source DP Doug P. Project Manager Construction Used the software for: 1-2 years ### "Project Manager" April 20, 2026 4.0 It's been good. I have seen improvements over the last 2 years that I have worked with it. I have seen one or two of my suggestions implemented. Pros Project forecasting is a big plus for us. I also like some of the customer reports we have created for us. Cons The tasks functionality needs work. It's basically unusable as it sits. We also do not have a good way to print or export an individual job's forecast. There are a number of pages I have stumbled on that create a table with no way to print or export the data. I would think this functionality would be easy to add. I also think that you should create a self-service web page that allows users to submit a support ticket rather than having to use your phone center. The last time I called, I got the impression that it has been relocated to south Asia? Review Source JH Jennifer H. Service Billing Administrator Construction Used the software for: 2+ years ### "BuildOps is the best software I've worked with." April 14, 2026 5.0 Overall, my experience with has been positive. It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business. Pros We’ve been using as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours. Value for Money BuildOps delivers solid value, particularly for companies managing high volumes of service work and invoicing. The ability to centralize dispatching, job tracking, invoicing, and reporting in one platform reduces the need for multiple systems. That said, the cost may feel high for smaller teams or those not fully utilizing all modules. Learning Curve There is definitely a learning curve. The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes time. However, once users are trained (BuildOps Academy was helpful), the efficiency gains are noticeable. Ongoing support and training resources make a difference. Security BuildOps appears to follow standard security practices with role-based permissions and controlled access. From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity. Invoicing This is one of the stronger areas. Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online. The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow. Some edge cases (like tax inconsistencies or invoice status syncing) can require troubleshooting. Tracking Job tracking, technician activity, and service history are all well-documented within the system. It provides strong visibility into job progress, which helps both operations and accounting stay aligned. Reporting is useful, though sometimes requires manual validation when reconciling with accounting data. Payment Processing Payment tracking is effective, and integration with credit card and EFT processing helps streamline collections. However, reconciliation between BuildOps and accounting systems can occasionally require extra attention to ensure totals align perfectly. Project Management For service-based work, BuildOps performs well in managing jobs, scheduling, and workflows. It may be less robust for large-scale project management compared to dedicated construction/project software, but for service operations, it covers the essentials effectively. Overall BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. Cons One of the more challenging aspects is when system updates or changes are made during working hours. These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical. Additionally, some updates feel like they could benefit from more thorough beta testing before being released, as occasional issues or inconsistencies arise that require extra time to troubleshoot. Advance notice and more off-hours deployments would help minimize these disruptions. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) The decision was made before I started here. Review Source BK Ben K. Service Manager Facilities Services Used the software for: 6-12 months ### "Review Title " April 27, 2026 4.0 The most intuitive software I have used to date. Allows data tracking well beyond what I have used in the past. The dispatch board is very nice and easy to track the jobs/techs. Pros Customer Support. I am not perfect and the crew has been kind and eager to help with every request that I have, often user error and not an issue with buildops. Cons Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) It was not my decision. I am happy we did. Review Source MW Melissa W. Office Manager Construction Used the software for: 2+ years ### "Overly complicated and costly" April 14, 2026 3.0 We have been with for 2 years and there are many aspects of the software that are still cumbersome and overly complicated. I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details (smaller companies) Pros The ease of invoicing with the autocorrection of the invoice summary. It helps to explain in layman's terms that is easy to understanding for the AP department. Cons Cost-very expensive Overcomplication of service contracts and seeing pricing Lots of steps for PO's, entering the service contracts, and adding new job/visits Profitability is difficult to determine on contracts Review Source JM John M. Forman Construction Used the software for: 6-12 months ### "Lot better than tge other guys" April 16, 2026 4.0 Fairly easy but there has been a lot of problems recently. Thankfully tge team has responded to our issues quickly Pros Ease of storage and utilizing files on app. Easy to navigate between screens and fields. Responsive customer service. Cons Janky if not on strong signal. Multiple issues over the past few weeks. I would like a way to modify after the fact after I close job. Review Source SH Sabrina H. Sales Admin Construction Used the software for: 2+ years ### "Buildops Review - Bay City Boiler" April 17, 2026 5.0 Overall, I like , even though it could be improved. It's easy to use, and I learned how to use it quickly when I first started working at my job. The only issues I have is the customer service from buildops and when it gets really slow sometimes. Pros I like how is easy to navigate through and nicely organized for me to use. I can move through everything quickly while multitasking with my emails. Cons Sometimes it can lag, and customer support can be better. I feel like it takes several days for an issue to be resolved. A year or two ago, it was easier to get a hold of somebody through a phone call. Review Source CI Christian I. Operations Analyst Construction Used the software for: Less than 6 months ### "3 Months in - Build Ops New Users " April 14, 2025 5.0 Overall, our experience has been positive. Many individuals have claimed that their job has gotten easier since we've made the switch. Pros The visibility and fluidity of movement through the software. The software being cloud-based - Accessible from anywhere with a web browser Cut out the need for the multiple documentation software we had to utilize prior. Cons Some of the workflows seem to be designed around more internal staff. Bigger corporations. We see the long-term benefit of this, but as of right now, we have not reached that point. Some of the workflows are more cumbersome. Alternatives considered [Trade Ideas](https://www.capterra.com/p/253071/Trade-Ideas/) Reason for choosing BuildOps SERVICE TRADE - not a selectable option Hoping Build Ops being younger in age would be more flexible to support our business needs as they progress as a company. Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Outdated database management system. No dynamic reporting. Could not rely on reporting. Outdated and hard to use mobile application. Review Source SA Susan A. Office Coordinator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Started Bad getting better" January 15, 2025 4.0 The on boarding was a horrible experience with our initial implementation team. Once we were assigned \[sensitive content hidden\] things have become so much better, they both went above and beyond to fix the many issues we were experiencing. Pros It is user friendly and has many options and always updating with new things. The customer support we receive from \[sensitive content hidden\] is also a huge help to us. Cons Too many steps to create a Purchase Order. Having to add the same property multiple times for each customer. We have multiple customers that will send us to the same property and we have to add the same property. It would be great if the property was created once so all the history of the property from the different customers would show up for our technicians to see. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) To have a more rounded program to allow for dispatching and tracking customer history. Review Source Response from BuildOps January 16, 2025 Thank you for your honest feedback. Good to hear that you're finding the platform user-friendly, feeling the benefits of our product updates and that your CSM is delivering the quality of service we pride ourselves on. Appreciate the recommendations on how our PO process can be improved! I'll pass that along to our product team. I’m sorry your onboarding experience didn’t start smoothly. I’m glad we could turn things around for you. Your feedback helps us improve, and we’re committed to making your experience even better. If there’s anything else we can do, please let us know! BB Bonnie B. Operations Success Manager Construction Used the software for: 1-2 years ### "Buildops Is Great" October 1, 2024 4.0 Overall capabilities of works well for our business. The amazing part about Buildops is the support that we receive from our CSM. Pros Very user friendly and how the system is broken out by sections. Cons I wish the report creation was a little easier to process. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Reason for choosing BuildOps Overall presentation and functionality was better. Switched from [Access Coins](https://www.capterra.com/p/70093/COINS/) Corporate Decision to change all of our companies on to one platform. Review Source RF Ralph F. Accounts Manager Construction Used the software for: Less than 6 months ### "Review from Ralph" October 21, 2024 5.0 Tech Support is amazing! Overall I'm a big fan of . Pros I like that it gives us real time information how how well we quoted Service Agreements. I also really like how I can attach equipment manuals to the Service Agreements. Cons I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and the old ones are still there it really adds a lot of scrolling to find the correct Checklist. Also, the checklist don't show up in alphabetical/ numerical order in the drop down section on Service Agreements. Switched from [Sage Fixed Assets](https://www.capterra.com/p/144649/Sage-Fixed-Assets/) Because it was not user friendly and Tech Support was not helpful Review Source AM Aisha M. Operations Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "BDI & BuildOps" September 24, 2024 5.0 Pros The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process. Academy is an amazing ongoing knowledge center and the quick 24/7 customer service is comforting. Cons Bugs and technical issues but this is just life. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Reason for choosing BuildOps was more expensive but better serves our needs Review Source CJH Carsten Jay H. VP., COO Construction Used the software for: 1-2 years ### "Review by CJ Hansen Co., Inc." June 12, 2024 5.0 We have worked with Corrigo, Intuit and Results and compared to those three has been excellent. Pros The thing we like most about is that they listen and respond to our requests for modifications to the system. They, \[sensitive content hidden\], has been very Customer Friendly and while they have a "system" or SOP that must be followed, they are eager to learn about our gear grinder troubles and they work with us to fix them. Cons The initial on boarding was a challenge and the training was difficult. What we called a project they call a job. This lead to many misunderstandings and it can all be chucked up to a difference in our two languages. With their help we worked through all of it. Alternatives considered [Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Reason for choosing BuildOps Honestly, it was their personal touch and the fact that they really seemed to get us and the challenges we face on a daily basis. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) Simply because of a lack of customer support from Corrigo. Also because includes a Construction/Project Management component. Review Source FL Frank L. VP of Commercial Service Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great experience from the Beginning" December 1, 2023 5.0 Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with. Pros We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day. Cons PMA module at the beginning. However, year 2 they made great progress and continue to improve. Alternatives considered [Davisware](https://www.capterra.com/p/119745/Davisware/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing BuildOps Their commitment and our team clicked right from the start. Switched from [Davisware](https://www.capterra.com/p/119745/Davisware/) Our current system did not have a lot of flexibility and we needed more capabilites as we grew to run the business more efficiently. Review Source EL Evan L. Customer Success Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great product that has completely digitized our office and streamlined our business" December 20, 2023 5.0 Very positive. Especially the customer service! Any issue I have is responded to immediately and I am communicated too during the entire process so I know the team is working diligently to fix it. Pros Filters. I love being able to narrow my searches until I am looking at just what I want. For example, My bosses wanted to see if there were any jobs that got approved but where never assigned to a job or otherwise acted on. The idea being maybe a customer said "yes please do this work" and it just fell through the cracks. With 10 different filters I was able to narrow down all the quotes we have in our system to just a handful that met the requirements and from there it was easy to find out the story behind each one and whether it needed to be followed up on or cancelled. Big time saver and made me look like a genius. Cons As a dispatcher, from the dispatch board I should be able to manually manipulate the job boxes even after the tech starts the job. The way I think the logic should work is this: Tech has their day populated by the dispatcher with 3 jobs A B C. Maybe he gets to all three or maybe he only gets to the first two or maybe job D comes in as an emergency and takes priority over jobs B and C. If I initially booked job A as a four hour job but he did it in three hours I want to be able to make that jobs box three hours on my dispatch board. It looks clunky and doesn't tell you good information at a glance if the job box size stays to what you originally dispatched it as. With plumbing 9 out of 10 jobs we have NO idea how long the tech will take. He might have an all day job that he gets dispatched too and it turns out one of the tenants that needs to provide acccess for a leak investigation up and forgot we were coming and went to work. So now this job is cancelled and needs to be rescheduled and instead of being an all day job the tech was only traveling/working form like 8-9:45am... I should be able to snap the job box back to 9:45am when right now it stays stuck at 4pm. When I used to dispatch, there was the time the technician recorded, the time I as the dispatcher recorded, and upon reviewing those two times the boss then bills the customer. Usually they are in sync but every so often there could be a disparity in which case maybe the boss needs to ask why the tech put 2 hours and the dispatcher says its an hour and a half. I have strong feelings as a dispatcher that at the end of the day I want my board to look exactly like how I think it should be with each job box fit into the time that I think it should be. 90% of the time it will match closely with what my tech put as well. And that other 10% well then we can see, maybe they forgot to start working at the right time or maybe they misread the clock ect... Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Job change. I prefer to service titan. I felt like Service Titan tried to automate too much and got me in trouble because I would tentatively put a job on a tech because that is plan 1 of 3 and next thing you know that person is getting a text or email saying we are on the way. Its like NO I haven't confirmed that yet, I was just trying to lay out the jobs! \[sensitive content hidden\] was terrible from day 1 and I prefer not to think about it ever. Review Source PM Peter M. Hvac service technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Technology " April 14, 2026 3.0 Again just starting and i believe like anything once i get more comfortable with it i will enjoy it more Pros Just had a few months to work with but i think the most i like about is being able to add information of ac units to account Cons Takes longer to close ticket as there is alot if information we can input and things we can see on ticket , and longer to find ticket in past present and future. Review Source CW Connor W. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great and Efficient System." November 26, 2024 5.0 Overall our experience was great. It took a few months to make a final decision to go with but I am happy we committed to them. The BuildOps customer support team is especially great. Pros All around efficiency for the entire team. Once you have taken the time to learn the product it works great. The support system from the account managers is great as well, they are very responsive and quick to help. Cons The high price tag and the learning curve. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Much more efficiency for the entire team. Review Source ZD Zac D. Estimator Construction Used the software for: Less than 6 months ### "Solid System for a New Hire except for the Tutorial AI Narrator" August 19, 2024 4.0 Overall positive - but like any CRM takes some getting used to. As someone new to the construction industry I’d say it’s been a solid system so far. Pros The customer service. I had a question and the response from the representative was honest and personable. The solution was clear, concise, and exactly snag what was needed. Cons The Narrator to tutorials. I would strongly recommend hiring someone from voice123 or voicebunny to do the voice over work. AI can do a lot but it can’t do narration. The tutorial is for new hires one of the 1st and regular voices they hear. It’d be a win/win Review Source EC Emily C. Operations Manager Construction Used the software for: 1-2 years ### "Best platform support EVER" August 15, 2024 5.0 I love . I could never go back to the pen and paper of doing things. Pros Prompt response and well trained support staff. Cons It seems once I get used to something it changes. Review Source JB Justin B. Project Manager Construction Used the software for: 2+ years ### "In my opinion..." February 22, 2024 5.0 Pros I love how responsive they are to assisting us with anything we throw at them. They are always willing to provide additional support and training to new team members or team members who have forgotten how to do things (i.e. myself all the time). They are very communicative about system servicing, updates, and anything else that could impact utilization or destructions so you can plan according. Cons I don't have much to say here other than I wish our company utilized the system more so I wouldn't have to work with multiple systems. Review Source CM Christine M. Accounting Manager Construction Used the software for: 1-2 years ### "RC Maintenance Holdings Review of BuildOPs" June 22, 2023 4.0 Pros Easy to use for office staff and field staff. One place to communicate for all needs of services. Very easy to learn for everyone and staff is very helpful. BuildOps is very accommodating to our business and concerns to operate smoothly. Efficiently is a major improvement with BuildOps. Cons I believe depending on the field of business, will always need improvements to accommodate each business needs. All businesses to not operate the same, there will always be request to change or add features. Unfortunately, our type of business is always a request to add. I cannot say there is something least likely of the software, as all our request have been answered or is in progress to create it better. Review Source AJ Adrienne J. Office Manager and Project Coordinator Construction Used the software for: 6-12 months ### "BuildOps Takes over the HVAC Dept." March 19, 2024 5.0 is helping us with organization , standards and with saving ALOT of trees. I would recommend this to others because even those who aren't that computer savy can easily be taught. They have made it very user friendly and are there in a heartbeat if you do need help or suggestions. With people being wired so differently this allows everyone to be on the same page and if used properly be very successful. Pros From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with. We have been able to set up and standardize the way the Technicians prepare and submit there reports. Being able to easily find everything and see every detail makes monitoring service calls a breeze. We still have a lot of tools to utilize and the Success manger \[sensitive content hidden\] assists us with all questions concerns and ideas almost immediately. Cons The implementation Process an be time consuming depending on how many people are working on it from you own team. There is a lot of data to transfer over if you are not starting from scratch, but they do provide help with all of this. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.