--- title: "Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gusto the right CMMS solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/194047/Gusto/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Gusto 4.7 (37) [View alternatives](https://www.capterra.com/p/194047/Gusto/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews GL Grace L Brand Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is both user-friendly and intuitive for employees, while also being a dependable tool for businesses to ensure timely and accurate payroll processing.“ June 2, 2026 DC Debi C ownerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “customer service is hard to get through to way to long of hold times it is hard to override things if the circumstances are unusual“ January 6, 2023 CA Comfort A HR ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Gusto offers excellent value for small to mid-sized businesses with transparent pricing and well-integrated payroll, time tracking, and performance tools.“ November 3, 2025 LL LaDonna L Billing Specialist Health, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “That it's hard to change personal information and that you have to call customer support“ January 13, 2023 Jodee G VP UX and CreativeDesign, 2 - 10 employeesUsed the software for: 1-2 years. “Its intuitive, easy-to-navigate interface makes payroll and benefits management straightforward, even for small teams without dedicated HR staff.“ January 14, 2026 PJ Paris J General ManagerEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “During tax time, the customer service response time is longer.“ January 17, 2023 GL Grace L Brand Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The site is very user-friendly and payroll runs are simple, even for those who might not have a finance or HR background.“ June 2, 2026 ## Showing most helpful reviews Showing 1-25 of 37 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Brittany S. Marketing and Accounting Manager Used the software for: 3-5 years ### "Gusto-great tool for time tracking multiple employees for multiple projects" October 28, 2026 4.0 Overall Gusto has been an effective tool with tracking our employees time throughout the various projects. This is essential for our company's overall performance and longevity as we refine the building and installation process. Comparing actual hours/time spent on a job versus what was quoted and cost. However, I am not a fan of using multiple programs/platforms. If Gusto and Quickbooks allowed for some interprogram sync that would be ideal. Pros I like how straight-forward running the payroll process is with adding in commissions or reimbursements. The program's user interface is easier to understand and extremely thorough with functionality with input controls. Big pro being able to create individual projects for our team to clock in and out on so we can know how long a quoted project actually took the team to complete. Cons The interaction between Gusto and Quickbooks online is lacking and pretty much nonexistent. The two programs could be more efficient if there was a sync directly fuctionality so that each payroll is created in Quickbooks as a correlated payroll expense. Review Source Sara S. Client Relations Coordinator Used the software for: 1-3 years ### "Easy to use payment processor " August 19, 2026 5.0 I used Gusto daily both as an employee receiving a recurring direct deposit and as an employee making contractor payments. Pros I like how easy Gusto is to use and navigate both as an employee getting paid and an employee making payments. As an an employee, Gusto is extremely easy to use when it comes to viewing my paystub, checking my retirement accounts, and viewing my performance review history. When making payments, it’s very easy to add a vendor to the system and set them up for direct deposit. Cons I did not like when Gusto updated their payment system as the new visuals were confusing, but after adjusting to the new design all was well. Review Source Creative Director Used the software for: 3-5 years ### "An HR solution that really simplifies daily work" July 23, 2026 5.0 We have been using Gusto for some time to manage payroll and employees. The interface is clear and the different administrative tasks are much easier to follow than before. The new options for tracking benefits and the space dedicated to employees make the experience more pleasant, both for HR and for employees. Pros The features related to benefits, onboarding new employees and time tracking allow to centralize several processes on a single platform. Cons Some customizations remain limited when a company has specific internal rules. Advanced reports sometimes require several steps to get exactly the information you want. Review Source Brand Marketing Manager Used the software for: 3-5 years ### "A Simple and Reliable Payroll Solution That Saves Time" June 9, 2026 4.0 Overall, I have had a great experience with Gusto. It has streamlined payroll processing and taken a significant burden off managing employee compensation and compliance. The platform is both user-friendly and intuitive for employees, while also being a dependable tool for businesses to ensure timely and accurate payroll processing. It doesn't have the same level of sophisticated functionality as larger companies may require, but it provides a great deal of functionality, usability and value for growth-stage businesses. It's a platform that functions in the background and makes everyday life a streamlined operation. Pros As a Senior Marketing Analyst, I appreciate tools that make my administration process easy, and Gusto does just that for payroll and HR. The site is very user-friendly and payroll runs are simple, even for those who might not have a finance or HR background. I really like the automated tax filing, the employee self-service options and the clear reporting. It minimizes human resource and automates access for employees to pay stubs, tax forms, and benefit details. Cons For larger businesses, some advanced payroll and HR capabilities are available only in higher tiers of Gusto plans, potentially bringing up costs with growth. In some cases, there are also some restrictions on more customized reporting and more complex HR workflows for larger companies. Review Source SB Stephen B. Chief Financial Officer Used the software for: 3-5 years ### "Chief Financial Officer" March 31, 2026 5.0 Best payroll platform I've ever used especially for the price. That said we have a straightforward org chart, benefits offerings and compensation. If you have complex structure then you may be better served by a more traditional provider. Pros Ease of implementation. Simple user interface both on admin and EE side. I would caution the implementation support is a bit sparce however if you prepare on your end from your prior platform its a breeze. Cons The only thing I'm not a fan of is the lack of robustness on adjusting benefits as an admin. Everything has to go through their support. So just be sure that every payrun or onboarding is 100% accurate. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom customer support was not impressive - there was an outstanding tax issue that was caused by the system and did not get reconciled for over six months of back and forth. This was the final straw for the switch. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing Gusto Prior to inheriting Paycom when I started here years ago I was a huge Paylocity advocate and user. Considered them and then found Gusto when searching online. Have not gone back. Review Source Payroll and Benefits Specialist Used the software for: Less than 1 year ### "Go Go Gusto!" March 6, 2026 5.0 My overall experience with Gusto has been excellent. I've utilized many payroll & benefits platforms in my career, and Gusto is by far the best. Pros I like that it is very user-friendly, especially for someone in my role as a Payroll and Benefits Specialist. Their customer support team is also outstanding. Cons Off the top of my head, I honestly cannot think of anything I dislike about Gusto. Sometimes, though, it does spin for quite some time, and I will have to refresh the page. Review Source Owner Used the software for: Less than 1 year ### "Gusto, well worth the price" February 25, 2026 5.0 While more expensive than our previous payroll provider, the amount of time saved from using Gusto is well worth it. With mass importing of timesheet data along with automatic tax form filing, I dont need to spend a ton of time actually doing the payroll but more reviewing it. Pros Simple interface, excellent integration with our payroll provider, many customized reports to understand how payroll dollars are being spent, both federal and state tax docs filed on our behalf. Cons Too many a la carte fees which many should be included in the base fee. As an example, there is a fee to have a two-day window for direct deposit, the base rate includes a four-day window which is one day after payroll ends, not nearly enough time to turn around payroll. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Zero support from Wave although it was much cheaper than what I am paying through Gusto Review Source Mark Phelps I. IOC Used the software for: 1-3 years ### "Happy with their services. " February 19, 2026 4.0 Switching from another payroll was seamless and processing payroll is easy and affordable. I would reccomend. Pros It's easy to sign up and you don't get billed until you run your first payroll. They will walk you through it and all you really need is your previous layroll reports to find all the info. Cons Their customer service after signing up could be improived. You shouldn't have to pay additional for "better" customer service. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Asure was not doing our filings even though they were withhelpd from checks. Review Source VP UX and Creative Used the software for: 1-3 years ### "An Affordable, User-Friendly Payroll and Benefits Solution for Small Businesses" February 13, 2026 5.0 Gusto has been a fantastic find for our small business. It provides everything we need in one place, including payroll, benefits, and retirement options, at a price that makes sense for smaller teams. The platform is easy to use, integrates well with other services, and allows us to stay competitive without taking on the high costs typically associated with larger providers. Their documentation is thorough, and their support team is consistently responsive and eager to help. Overall, Gusto has streamlined our operations and made managing payroll and benefits far less stressful. Pros Gusto offers affordable pricing for payroll, healthcare benefits, and 401(k) options, making it a strong value for small businesses. The all-in-one platform helps reduce administrative overhead and integrates smoothly with a wide range of third-party providers. Its intuitive, easy-to-navigate interface makes payroll and benefits management straightforward, even for small teams without dedicated HR staff. In addition, Gusto provides extensive help documentation and a responsive, knowledgeable support team that is genuinely eager to help. Cons While Gusto meets the needs of most small businesses, some advanced features may be more limited compared to larger enterprise-level providers. Availability of certain benefits and integrations can also vary depending on location. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was too expensive and their pricing is not transparent. Review Source sales Used the software for: 1-3 years ### "Great to deal with" February 5, 2026 5.0 Gusto is a great company to work with. Easy to find what you need and get help if needed at any point. Pros Gusto is easy to use and has a lot of helpful information. If I have issues technical support is easily reached. Cons Nothing to note. Everything is easy and nothing is hard to locate or navigate. Help is available if needed. Review Source CEO Used the software for: Less than 1 year ### "Gusto-not so great" January 30, 2026 3.0 It was just okay. I did not appreciate their lack of ability to help me when I needed it most. Decided to go with a different company Pros Could reach a live person relatively quickly which is very unusual these days. Sometimes there were delays... Cons Could not get them to resolve my issue in a timely manner..I really needed them to help me due to a deadline of running payroll and instead they suspended my account!!!! Review Source EW Erica W. Owner Used the software for: 1-3 years ### "Helps me run my business with convenience " October 16, 2025 5.0 Overall it’s been good. I’ve preferred the easy of the system and the cost is much better than other services I’ve used. Pros Gusto is very easy to use and the cost is reasonable compared to other services. Payroll is always on time. I’ve really been impressed with their add on services (the HR service helped me write my employee handbook, there is an add subscription for labor law posters to keep us in compliance, and I’m looking into 401k). Cons It’s a little less one-on-one that services I’ve used before. Which I generally don’t need. But I had a complicated problem (that was partly my fault) and it was very difficult to find someone who understood what was going on. Review Source Becca W. Women's Ambassador Coordinator Used the software for: Less than 1 year ### "Gusto is the best software I have encountered for managing my payroll!" January 6, 2023 5.0 Gusto makes accessing my payroll super easy and convenient. I am able to see my vacation days, benefits, 401k, and my next pay day. Pros I love how Gusto has a 'rainy day fund' where you can opt to have a portion of every paycheck removed and moved into a smaller savings account through the software. This makes the saving process much easier, as it is automatically taken out of each paycheck. Cons I have no negative comments about Gusto thus far! I have enjoyed every aspect of the software very much. Review Source Billing Specialist Billing Specialist Used the software for: 1-3 years ### "Excellent " January 16, 2023 4.0 Pros Customer was awesome and great to work with if you have any issues Cons That it's hard to change personal information and that you have to call customer support Review Source Administrator Used the software for: Less than 1 year ### "Gusto makes payroll so easy!" October 30, 2025 5.0 Gusto has been a wonderful addition to our school's Procare account, and has enabled me to spend my time talking to people instead of crunching numbers! Pros It is super easy to add new employees, to make any changes needed to an existing employee, and to run payroll on our schedule! The integration with Procare makes it a seamless process. Cons I can't really think of anything that is missing... they seem to cover all of the bases from taxes to onboarding help! Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost, ease of use, and integration with Procare. Review Source Comfort A. HR Manager Used the software for: 1-3 years ### "Gusto in a nutshell" November 4, 2025 4.0 Gusto offers excellent value for small to mid-sized businesses with transparent pricing and well-integrated payroll, time tracking, and performance tools. It’s user-friendly, easy to maintain, and backed by responsive customer support, though asset and work order management rely on external integrations. Pros I love how Gusto simplifies payroll and compliance, it automatically calculates taxes, files reports, and ensures everything stays up to date with the latest regulations. The employee self-service portal is also a huge plus, allowing staff to access paystubs, W-2s, and benefits easily. Cons It would be great if Gusto offered more robust reporting options for performance and proper tracking for attendance. Review Source Johnny H. HR Manager Used the software for: Less than 1 year ### "Good for Small Businesses" September 29, 2025 4.0 Pros Value for Money Features Process Implementation We recently moved away from Gusto to Rippling due to our company growth, but enjoyed gusto for the basic services it provided to us at a smaller size. Cons Customer Support was challenging. We had to wait for issues that caused us cost and led to losses in Payroll. Review Source Angel M. Lead Teacher Used the software for: Less than 1 year ### "Excellent to keep hours in order" June 19, 2025 4.0 As an employee it was a smooth and easy transition from gusto from paychex. No noticable issue as of yet Pros That you can see what your vacation hours and sick leave hours are and not have to ask your employer for that information every pay period. Cons Being an employee and only having to use it for a short period of time i have not ran into any issues. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) It was smooth and easy. There wasnt any issues Review Source Mindy F. Bookkeeper Used the software for: 1-3 years ### "Gusto Works as promised" April 8, 2025 5.0 So far everything works as expected with Gusto. I'm happy with the service. Pros They file the quarterly and annual tax reports I used to have to file myself. Cons The import to Quickbooks works well for me but I'd like it to be more flexible. I'd like to split payroll amount several accounts and I don't know how to do that. Switched from [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) I found Gusto to be easier to use. They do more of the tax filings for you for free. Review Source Customer Support Used the software for: 1-3 years ### "Works well" May 9, 2025 5.0 Roughly 1yr using it for processing payments for remote contract work. So far so good mins if there is a holiday pay date is always pushed back. Pros Ease to get paid by employers as a contract worker. Cons Time it takes for a deposit to hit if there is a holiday. Review Source Little Lights Learning Center P. Executive Director Used the software for: 1-3 years ### "Perfect for the Payroll-Challenged" March 11, 2025 4.0 It's been an overall good experience saving me hours of time and giving me the confidence that our employees are being paid and taxes are being withheld and paid properly Pros It integrates with Procare and is easy to submit payroll Cons If I run an off-cycle payroll, or do it more than once a month, it doesn't track hours properly, meaning I have to calculate the hours myself. It also doesn't track the employees weekly hours since we pay once a month, which causes issues with overtime. It's not perfect Review Source Senior Customer Support Specialist Used the software for: 1-3 years ### "Gusto has all the features and then some!!" July 5, 2024 5.0 Gusto is by far the most feature-packed HR software I have ever used as an employee. It seamlessly integrates everything into very easy-to-use and follow processes. When I was hired, I received a welcome letter from my employer within minutes and was able to fill out all my new hire paperwork. It guided me through the entire onboarding process, including signing my offer letter, completing a background check, filling out tax forms, setting up direct deposit, and selecting my benefits. Having used other HR software in the past, I found Gusto to be easier and more efficient. Its definitely worth it in my opinion!! Pros Gusto offers several features that I haven't seen in other similar software programs I've used in the past. There are ample benefits options that I found really appealing, such as commuter benefits, medical, dental, vision, flexible spending, wellness, insurance, and retirement. I also had the ability to save portions of each paycheck to contribute to better financial wellness and could add some to a college fund, which the company would match, as well as to charitable giving. It's easy to set up on your phone and has a very simple user interface. It's definitely not too overwhelming. The app allows you to easily view your time off and paychecks, and it notifies you whenever you get paid as well. Cons The one thing I would change is the mobile app. I feel it was too simple with too few options. I would have liked more functionality. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) I started a new job and was working for a new company. Review Source People Operations Manager Used the software for: 3-5 years ### "Gusto for a high growth organization" April 20, 2023 5.0 Pros The UI is so simple and easy to follow. The self-onboarding features for the employees, Gusto taking care of the state tax filings and other compliances in really great. Their customer support is good and reliable, and help us get timely solutions Cons Their international contractors features is relatively new, and needs more work Switched from To offer health benefits along with the regular PEO service Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing Gusto Ease of use and their pricing is very fair for growing organizations Review Source ELC Director ELC Director Used the software for: Less than 1 year ### "Gusto " August 14, 2023 5.0 It has been a good experience with Gusto. I like this app better than the one we used previous. Pros The ease of use for clocking in and out, and checking my employees times. Cons Unable to see the total hours for the individual week when we get to the second week of the pay period. It only gives the total for both weeks. Would be nice to add up the hours with the weeks individually. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) They wanted a more cost effective option.(cheaper) Review Source Director Used the software for: Less than 1 year ### "Gusto has helped our small business stay organized." January 5, 2024 5.0 Wonderful app all your employer and employee needs in one. Being able to utilize the download of paperwork versus printing is a gamechanger as well. We are all tryin to save the planet! Pros The welcome package is such a great tool. When starting up a business helping others feel welcome and creating a great step by step employment item is a great asset. Cons On a few occasions the app did not forward to my new hires an I9 form. I then requested assistance from the app and they didnt have an easy link to send from the documents page. I had to have the employee do it in person. I also had a lot of the staff unaware of how to upload documents on the app. If there was a help video to assist in some of the items on the app I think it would help lots of people that are not very app savvy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.