# Page 3 | TriNet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TriNet the right Human Resources solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192254/TriNet/reviews --- TriNet 3.9 (145) [View alternatives](https://www.capterra.com/p/192254/TriNet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TriNet ## Showing most helpful reviews Showing 51-75 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Josh S. CEO Computer Software Used the software for: 2+ years ### "Trinet is a scam" October 25, 2023 1.0 Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible. Pros Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices. Cons Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible. Review Source Calvin C. Chief Operating Officer Computer & Network Security Used the software for: 2+ years ### "One stop shop for most things HR" December 20, 2019 5.0 Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief. Pros The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country. Cons Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing TriNet As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us. Review Source VR Verified Reviewer Editor Media Production Used the software for: 2+ years ### "Very User Friendly" April 14, 2022 5.0 Pros TriNet is incredibly helpful for viewing and downloading my bi-weekly paychecks, accessing my retirement plan portal, submitting expense reports, viewing my health benefits, and tracking time off all in one place. I especially appreciate the "Estimate Balance" feature on the Time Off page, which allows you to view the exact date at which you will hit your earned PTO cap. This has enabled me to always make sure I take off time before I hit my cap, and avoid losing out on well-earned PTO. The TriNet mobile app also gives you access to most, if not all, of the same features that the web browser version offers, so you can check any work-related details you might need to on the go. Cons There is honestly nothing I dislike about TriNet. Our company had no cohesive, one stop shop for all of the services TriNet provides until we switched to TriNet, so it solved all of our problems with one software. Review Source KB Kimberly B. HR Manager Biotechnology Used the software for: 1-2 years ### "I am paying how much per person for what?" January 10, 2023 1.0 This is not for you if you want things done right and easy! I have used sooo many different HRIS and payroll systems and this hands down was the worst I have ever experienced!It's better to pay more for insurance and get better plans, and then use Bamboohr or similar for $12 a person (payroll, onboarding, offboarding time management, pto and benefits, performance management all included) you end up with better plans and save money. Pros Insurance pricing is good. That is all I can say good. Cons Insurance plans are not good, time tracking is separate from system and does not integrate well. PTO tracking is very confusing. Customer service is awful. I have spent 1.5 weeks trying to get our PTO corrected, they do not know the laws in your state, you pay 116$ per person per month, and you have to keep them in check because they do not make sure you are compliant. Payroll is harder than it needs to be. There was a glitch in there system and one of my employee's got paid $0 for 80 hours. Not acceptable. I let them know of the issue, and was promised they could correct and get employee paid on time, That did not happen and I had to talk to 7 different people to get it corrected. So many issues! Reason for choosing TriNet Insurance pricing. BIG MISTAKE! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Insurance costs, and all the promises that were made by Trinet Review Source SM Sandra M. Controller Construction Used the software for: 1-2 years ### "Worst PEO\_ Run!" November 3, 2020 1.0 Worst experience of my life, almost could not get the 1st payroll done with them due to glitches, sales people ignore you once they sell the product (selling a product they did not have, this system does NOT job cost) Pros The people who work at this company are nice, but the systems they make you use are terrible. They changed the format, sent out two new beta versions, made us the guinea pigs. The programmers create reports that are useless, was told initially they could job cost, they cannot. They lied. Cons Everything, not user friendly, terrible reports, very time consuming to enter payroll as you have to use the mouse and keypad. TSheets had to create a custom report for TriNet (their programmers did not know how) to upload hours from TSheets to TriNet, TSheets had to do this FOR TriNet.... Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a medical benefit plan and this was our only option, thank goodness we now have our own plan and are back with Quickbooks. Review Source JT Jared T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "TriNet as a Professional Employment Organization" December 2, 2023 3.0 TriNet is ideal if you have a small business that cannot get a good small company health insurance quote (usually less than 10 employees). However, once you get over the minimum threshold to compete in the insurance market, then TriNet is of little value. Pros TriNet is easy to use and provides all you need from a payroll, benefit and HR perspective. Cons The overall cost is high and the health insurance benefits are low to average quality, with fairly high deductibles and poor coverage. Reason for choosing TriNet We switched from TriNet after we found better alternatives that work much more cost effective. Review Source SG Sally G. Accounting Consultant Computer Software Used the software for: 1-2 years ### "Product is not bad; customer service is pretty bad" March 4, 2021 4.0 Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well. Customer service is definitely their weakness, and they have a lot of room for improvement there. Pros I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates. Cons I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc. Review Source TS Tom S. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Annual price increases of over 10%. Hidden charges" January 25, 2024 4.0 Will not use again. Shopping for a new provider Pros Product is a commodity so I don’t think they do anything better than anyone else. Cons Hidden charges. Exorbitant annual increases. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Lack of transparency in pricing. I believe this has been corrected. Review Source GT Garret T. CEO Veterinary Used the software for: 2+ years ### "Expensive for the Lack of Service" November 9, 2020 1.0 Pros I like the concept of a PEO, especially for our company that has employees in several states. Cons The support team is less than helpful. Questions receive links to knowledge base instead of having a personal relationship with anyone at TriNet. Upon a termination of an employee we were given bad instructions which cost us $1400 in exit costs. The fees to process are expensive compared to Gusto or other similar providers. The technology platform to understand the different health options is not great. Not intuitive and no one available to help you decipher any of the information. Save yourself a headache and a pile of cash by using a different PEO. Review Source Mariam R. Sr. Accountant Non-Profit Organization Management Used the software for: 2+ years ### "TriNet Hire" October 2, 2018 4.0 Pros The software is great for HR usage. You can manage employee time sheets, job functions and all aspects of HR in one place. Cons It is difficult to add employees and manage them if they are working remotely. Gathering their HR employment information and having to upload them when they are not in the office can be challenging. Review Source Beno A. Sales Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing solution but not as good as ADP " February 14, 2020 4.0 The overall experience has been good, but when comparing to using ADP, ADP takes the cake by a mile. Pros The best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done. Cons I don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub. Review Source KM Kanad M. sales & marketing operations Computer Software Used the software for: 2+ years ### "Company provided HR management tool" April 5, 2022 5.0 Pros Its UI is intuitive. All the tabs related to payment, benefits, etc are organized well. Cons Not much to dislike. It has all the features required for an average employee. It's not essential software for an average employee to perform his/her job duties but it's necessary for HR-related tasks and the HR teams love it. Review Source AB Anthony B. Financial Specialist Information Services Used the software for: Less than 6 months ### "Had high expectations from the sale and they completely failed to deliver" December 12, 2020 1.0 Horrible Lack of integration capabilities manual process lack of automation Pros The fact that they would handle payroll tax filings and the ability to help offer diverse benefits Cons Their team does not back up what their sales people pitch at all what so ever! Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing TriNet They checked all the boxes during the sales pitch but then later we found out it was way more particular with some of the capabilities and found out it was going to be a lot more manual work than what was expected. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) We needed a PEO to help file/manage payroll items Review Source Celexsy A. Event Marcom and audience engagement Marketing and Advertising Used the software for: Less than 6 months ### "Best HR platform I've had" October 31, 2019 5.0 I have had a wonderful experience with TriNet as an employee. Having worked for small to extremely large organizations, I have to say I wish more large organizations used it. Pros I signed on with a new company and they were proud to say they used Trinet. I didn't think much of it, but once I started using it, not only was it super user friendly, but the real people behind chat are EXTREMELY competent and easy to work with. I have used the chat function many times to address issues and always had them resolved on the first try. Cons No real cons. Everything is easy to use and very simple. I don't like that I couldn't find some of the benefits information easily - like pricing when you go to sign up is not published anywhere until you go through the sign up process. Review Source CM Candace M. HR Specialist Computer Software Used the software for: 1-2 years ### "Room for Error" April 10, 2018 3.0 I haven't used another HRIS system to compare TriNet but the benefits were that they take ownership of all payroll and legal related issues. Pros My current company has used TriNet for over 3 years, it was a great tool when we were a start up, but we have expanded to over 200 employees. The new Beta site is great as it's easy to use. Cons How often the site kicks you out and the inconsistency of certain things like creating new employees in TriNet. Just to login the site is very sensitive and takes multiple times to login. The turnaround time is mostly within an hour for responses but sometimes can take up to days or a week. Review Source Lauren G. Manager of People Operations & Employee Experience Consumer Goods Used the software for: Less than 6 months ### "Look for something else" September 26, 2018 1.0 We are currently transitioning to a different software because TriNet has been such a pain for us. I would not recommend using any of their software. Pros It allows you to have all your benefits and payroll in one place. Cons There are a lot of cons here. The interface is awful. It is hard to find how to do basically anything and it is extremely clunky. Employees constantly ask how to use it. Their reporting is truly awful and the least user friendly I have ever seen. The customer support is sometimes helpful, but most of the time they literally will tell you they don't have the answer. There is nothing easy about using the tool and even after using it for a few months it is still hard to get the hang of it. Review Source MD Margaret D. VP Finance Computer Software Used the software for: 2+ years ### "Benefit selection for Small companies is excellent" November 15, 2022 2.0 Other than the excellent benefit selection, i dont love it. Pros Benefit selection for Small companies is excellent - variety and pricing. Our increase in rates over the past 2 years has been only about 5% per year. Cons The platform is limiting and nothing can be done retroactively. But more importantly, the customer support is very difficult. Its tough to get to the right person, sometimes it takes up to 3 days to get a response, and the quality of the CS in frankly, not good. I assume that is because they, like everyone else, have a staffing shortage. Review Source Lina G. Analyst Financial Services Used the software for: 1-2 years ### "Good HR Software" October 13, 2020 5.0 Overall it was good customer service got back to me and we fixed the issue, and the healthcare/budgeting aspect is useful. Pros I like how easily I can manage things on here-how much goes into which account and budgeting, as well as my health insurance. Cons Unfortunately there is nothing to say when you can last edit accounts for banking purposes before direct deposit hits and I was in a situation where the money took time to be returned to TriNet and part of my deposit could not come through for a few days. I would suggest adding a feature of when payroll is processed on the employee dashboard to avoid this. Review Source JD Juliette D. Head of HR Entertainment Used the software for: 2+ years ### "Smoke and mirros" February 27, 2020 2.0 Don't waste your time. Pros Their front end is built to copy market leaders like Justworks, meanwhile the backend is a legacy behemoth. Cons Major bugs and engineering issues - don't let them tell you otherwise. Reason for choosing TriNet I got rid of it. Review Source BT Bonnie T. Director of Talent Acquisition Telecommunications Used the software for: 2+ years ### "Excellent for Outsourcing" April 19, 2018 5.0 Pros I really liked that the implementation was extremely easy. Everyone was very helpful and the sales team stayed in contact to make sure everything was done correctly Cons This is was an expensive tool. We were utilizing it to cut the cost of our healthcare which is did help with but I couldn't imagine pitching the added cost to a company that didn't have that problem. Review Source TB Tim B. Marketing Specialist Computer Software Used the software for: 1-2 years ### "Easy to Use Expense Platform" January 6, 2021 5.0 It was frustrating to move to another expense platform when I was fine with the last one we used. But TriNet expense has proven itself to be easier to use and has my complete satisfaction. Pros I use TriNet expenses every week for my expense reports. The platform is straightforward and very intuitive. I have to mark prepaid for most of my expenses since it was paid via a company card. TriNet expense makes it very easy to select whether the company originally paid for the expense with their credit card or if you need reimbursement because you paid for it yourself. Cons I occasionally have issues logging into the platform. I.e., it loads slowly or won't load at all. But that hasn't been an issue in the last 6 months. Review Source VR Verified Reviewer CEO Legal Services Used the software for: 2+ years ### "Great for smaller organizations" November 13, 2020 5.0 Pros Very easy to set-up, use and administer. Cons It becomes fairly expensive as your organization grows. Review Source KM Kaitlin M. Non-Profit Organization Management Used the software for: 1-2 years ### "Constantly having problems" January 2, 2017 3.0 My organization has used TriNet expense for about 2 years. We like it because it syncs with our accounting system and our company's American Express accounts, and it has a Direct Deposit option for employee reimbursement. However, at least once every couple of months, there's a problem that arises with one of these features..with the systems not talking to each other or some other error. Then the TriNet customer service folks are a bit clueless, and it takes weeks for the problems to be resolved. We're in the process of reviewing other systems and will be hopefully ditching TriNet in the next couple of months. Review Source AH Anna H. HR Assistant Information Technology and Services Used the software for: 6-12 months ### "Reporting" April 21, 2022 4.0 Pros It was easy to manipulate report for needed data. You can run reports for each employee to review overall benefits in PDF that includes graphs and monetary information - great visual tool! Cons We had to have our time and labor piece outsourced. Review Source VR Verified Reviewer CEO Executive Office Used the software for: 1-2 years ### "Trinet has been a life saver" April 3, 2019 5.0 We have employees all over the United States - Trinet Hire makes that process so much easier for us though! Pros I love working with Trinet - their site is extremely easy to use. The functionality is fabulous! Cons I have no cons about this software at this time. Review Source Similar Products Featured