# TriNet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TriNet the right Human Resources solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192254/TriNet/reviews --- TriNet 4 (146) [View alternatives](https://www.capterra.com/p/192254/TriNet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of TriNet Ease of use 4.0 Customer Service 3.8 ## Pros and Cons in Reviews NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “TriNet enabled us to offer a level of comprehensive insurance to our employees that we would not have been able to secure on our own, which has been a huge boost to our recruitment and retention efforts.“ March 23, 2026 NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Specifically, the initial setup for managing the flow of incoming resumes proved to be overwhelming and not very intuitive for a new user.“ March 23, 2026 NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Exceptional HR and Legal Support: The most significant benefit for our small business has been the access to legal professionals for HR issues.“ March 23, 2026 KM Kevin M Systems SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Reporting feels clunky hey, customization is limited and occasional system lags disrupt payroll runs.“ November 24, 2025 Jessica P PrincipalStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “user friendly, pretty straight forward, high-quality, cost-effective benefits packages that rival large corporations, designed for small-to-medium-sized businesses“ March 16, 2026 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: More than 2 years. “However, the cost became hard to justify as we grew, and their inflexibility when we temporarily dropped below minimums forced us to switch.“ December 17, 2025 NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The services provided, particularly the legal and insurance benefits, have proven invaluable and have positively transformed how we manage our workforce.“ March 23, 2026 MA Meghan A shipping and receiving coordinatorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “There is only one small minute thing that was not a huge fan of is when i want to check my time and attendance for my hours I have to leave the app and be redirected to another one.“ October 27, 2025 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phil P. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Great PEO and outsourced HR solution for small businesses" November 11, 2021 4.0 Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel. Pros TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance. Cons TriNet is expensive and the support we received for our company 401(k) plan was not good. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing TriNet More features and overall value than the competition. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) More overall features and value than our previous provider despite the increase in cost. Review Source AK Amanda K. Human Resources Director Human Resources Used the software for: 1-2 years ### "User friendly software for smaller businesses with one location." October 20, 2025 4.0 TriNet is very user friendly, easy to navigate and great for a small business. It is intuitive and somewhat customizable. I can't say it was a great value for money. For less costs, we could have switched to UKG. We ended up leaving them for ADP due to having multiple companies that we needed to manage that TriNet was just not capable of doing under one dashboard. Pros I used TriNet when it was still Zenefits. Overall, I think the software was very easy to use for payroll and employee pay, benefits administration, performance reporting and tracking, onboarding, and employee management. I will say, the program was easy to navigate, which allowed for a very minimal learning curve, which I appreciated. Cons I would not recommend TriNet if you have multiple companies that you need to manage within one system. This made payroll management and running reports quite the ordeal. I had to run the same report, in each company profile, and then combine the data. When you're doing this for 8 companies, it can be annoying. The other thing about TriNet was the payroll compliance issues. It would take a representative FOREVER to acknowledge receipt and then even longer for an answer. I had to stay on top of them constantly. Review Source Rajesh S. Owner Education Management Used the software for: 1-2 years ### "Small startups to bigger vendors" December 14, 2025 3.0 Trinet was a bigger company. They didn’t want to spend time and effort for smaller start ups. Mergers are generally messy for their customers. Pros Trinet was good for HR and Payroll. Working with their staff. It’s time management system was quite reliable. Cons Trinet acquired my old vendor Zenefits then jacked up the price by 3X. Merger of the two was painful. Review Source Response from TriNet Group January 22, 2026 We have received your feedback and appreciate you taking the time to share your experience. We are glad to hear our payroll, expert support and HR platform were able to support you during the transition to TriNet and wish you continued success! VR Verified Reviewer Superintendent Education Management Used the software for: 1-2 years ### "TRINET SOLUTIONS" January 8, 2026 4.0 It was great. iT was a huge help since we were so new. Trinet was very supportive and walked us through each element of HR. And helped decrease our risk and liability. Pros Trinet was really helpful for our organization. It helped us organize everything we needed as a new organization. It helped a lot that they were able to trouble shoot any issues which took a huge weight off of us. Since we already had so much to do. Cons We were a new organization so all the information was a bit overwhelming. It was confusing to understand how exactly Trinet worked & each segmented division. Review Source Response from TriNet Group January 22, 2026 Thank you for sharing your experience with TriNet’s full-service HR solution. We are glad to hear we helped you manage your company’s risk and improve HR compliance. We appreciate the opportunity to serve you. JJ Jackie J. Finance and People Operations Computer Software Used the software for: 2+ years ### "Hassle Free Payroll" December 3, 2025 4.0 We work with an excellent Account Representative who makes collaborating with TriNet easy and efficient. Communication is prompt—typically within a few hours when we need assistance—which makes a significant difference in our overall experience. Pros TriNet removes the burden of staying compliant with state employment laws and regulations. They manage all employer-related filings across the states where we have employees, and payroll is calculated, processed, and reported accurately without requiring hands-on involvement from our team. This automation gives us confidence that everything is handled correctly and on time. Cons Accessing certain reports can be challenging. Some reports are not readily available within the system and must be requested directly, which is not always obvious unless you already know they exist. Review Source Response from TriNet Group January 22, 2026 Thank you for taking the time to review your experience with TriNet, and for allowing us to serve you. We will share your insights with our HR platform team. VR Verified Reviewer Customer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "TriNet is the only employee payroll system you’ll need! " December 16, 2025 5.0 TriNet is a holistic platform for all of our HR and payroll needs. It’s easy to use, secure, and overall reliable! Pros TriNet is an extremely reliable platform. My team and I utilize this for any information and processes related to payroll and HR mangament, as well as tax forms! Cons Nothing, TriNet has provided everything we need across the board to access our data related to payroll, tax information, and HR related data. Review Source Response from TriNet Group January 22, 2026 Thank you for this great review, and for allowing us to serve your HR needs. We look forward to witnessing your continued success. SS Sandeep S. CFO Biotechnology Used the software for: 2+ years ### "Good for small US subsidiaries but expensive, watch the minimums" December 17, 2025 3.0 TriNet served its purpose as our first US payroll solution and handled the basics competently. The low employee minimum made them accessible when we were just starting out. However, the cost became hard to justify as we grew, and their inflexibility when we temporarily dropped below minimums forced us to switch. Good starter solution for EU companies entering the US market, but be aware of the price premium and contractual requirements. Pros Allowed us to run payroll for our US subsidiary starting at a low number of employees, which was critical as a German company expanding to the US. Benefits integration worked well and saved us from managing multiple vendors. Cons Extremely expensive per employee. Software felt clunky and dated. Most critically, don't dip below their employee minimum. Review Source Response from TriNet Group January 22, 2026 We are glad to hear that we helped you navigate the complex HR needs of a global company like yours! We appreciate the feedback. MA Meghan A. shipping and receiving coordinator Logistics and Supply Chain Used the software for: 1-2 years ### "Easy As Pie " October 27, 2025 5.0 My overall experience with using TriNet is a great one. I use this daily and the fact that I can access my pay stubs easily is a Big PLUS. I'd definitely recommend TriNet to others. Pros I'd have to say that the one thing I like about TriNet is how user friendly it can be and the perks that they have. Cons There is only one small minute thing that was not a huge fan of is when i want to check my time and attendance for my hours I have to leave the app and be redirected to another one. Review Source LF Lashelle F. HR Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "Overall good system" January 12, 2026 4.0 Overall it was a good system. I know companies that use and love TriNet, it just didn't work for the business needs at the time. Pros TriNet had great customer service and we had a great account manager for HR related items. The system was fairly easy to use. Cons It didn't support our international organization the way we hoped it would've. Also, the system wasn't as intuitive as you wanted it to be for certain processes. Review Source Response from TriNet Group January 22, 2026 Thank you for your feedback, and for allowing us to serve you. Meredith R. Customer Success Manager Financial Services Used the software for: 6-12 months ### "Clunky System Needs Updating" October 28, 2025 2.0 TriNet was a system that I felt could've provided more value. It was mostly used for HRIS data and payroll and wasn't as great as expected. Pros I liked that everything was all on the home page and there was a chat feature that I used quite often. Cons It was a clunky system with not a whole lot of helpful features. It often left me wanting more. I hope they've made more updates since I used it in 2022 and 2023. Review Source AB Anthony B. Financial Specialist Information Services Used the software for: Less than 6 months ### "Had high expectations from the sale and they completely failed to deliver" December 12, 2020 1.0 Horrible Lack of integration capabilities manual process lack of automation Pros The fact that they would handle payroll tax filings and the ability to help offer diverse benefits Cons Their team does not back up what their sales people pitch at all what so ever! Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing TriNet They checked all the boxes during the sales pitch but then later we found out it was way more particular with some of the capabilities and found out it was going to be a lot more manual work than what was expected. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) We needed a PEO to help file/manage payroll items Review Source VR Verified Reviewer Office Manager Child Day Care Services Used the software for: 1-2 years ### "Secure & Easy to use." August 4, 2025 5.0 Trinet has good customer service. They have been able to help me when I call in with questions. Easy to use. Secure. Pros It's easy to use and allows me to go back in the history and pull reports of payroll. Trinet is the perfect most secure tool to use for payroll. Cons Trinet has been easy to use. Good customer service. Trinet is also very secure so I am never worried. Review Source HS Hussein S. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Comprehensive HR Services" July 18, 2025 5.0 Pros Payroll processing, tax filing, benefits administration, onboarding, and employee relations all in one platform. Cons TriNet can be expensive, especially for small businesses. Costs are typically per employee per month or a percentage of payroll, which adds up. Review Source SS Sahil S. Security Engineer Information Technology and Services Used the software for: 6-12 months ### "Trinet Review" April 12, 2025 5.0 Pros Its customer service was speedy and accurate. I loved that they always gave accurate information Cons The interface for accessing FSA benefits. It was not very user-friendly. I found it challenging to navigate and had to call Customer support. I felt a bit lag as well. Review Source RK Richard K. Chief Operating Officer Financial Services Used the software for: 2+ years ### "White glove service" October 30, 2024 4.0 Overall good experience over several years. Pros More of a white glove level of service targeted to smaller and medium sized organizations that do not dedicated internal HR resources Cons We had an issue relating to benefits management that led us to terminate our relationship with Trinet Review Source JS Josh S. CEO Computer Software Used the software for: 2+ years ### "Trinet is a scam" October 25, 2023 1.0 Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible. Pros Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices. Cons Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible. Review Source JT Jared T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "TriNet as a Professional Employment Organization" December 2, 2023 3.0 TriNet is ideal if you have a small business that cannot get a good small company health insurance quote (usually less than 10 employees). However, once you get over the minimum threshold to compete in the insurance market, then TriNet is of little value. Pros TriNet is easy to use and provides all you need from a payroll, benefit and HR perspective. Cons The overall cost is high and the health insurance benefits are low to average quality, with fairly high deductibles and poor coverage. Reason for choosing TriNet We switched from TriNet after we found better alternatives that work much more cost effective. Review Source GT Garret T. CEO Veterinary Used the software for: 2+ years ### "Expensive for the Lack of Service" November 9, 2020 1.0 Pros I like the concept of a PEO, especially for our company that has employees in several states. Cons The support team is less than helpful. Questions receive links to knowledge base instead of having a personal relationship with anyone at TriNet. Upon a termination of an employee we were given bad instructions which cost us $1400 in exit costs. The fees to process are expensive compared to Gusto or other similar providers. The technology platform to understand the different health options is not great. Not intuitive and no one available to help you decipher any of the information. Save yourself a headache and a pile of cash by using a different PEO. Review Source Beno A. Sales Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing solution but not as good as ADP " February 14, 2020 4.0 The overall experience has been good, but when comparing to using ADP, ADP takes the cake by a mile. Pros The best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done. Cons I don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub. Review Source RM Rachel M. Manager, HR Operations Biotechnology Used the software for: 2+ years ### "TriNet is definitely worth the price! " September 19, 2022 4.0 Pros I like that it is a one stop shop for all HR services including ATS, payroll, benefits enrollment, performance management and employee onboarding. Cons At times, customer support wasn't the quickest or the most detailed in their responses but other than that i have enjoyed the TriNet experience. Review Source VR Verified Reviewer Performance Marketing Manager Consumer Goods Used the software for: 2+ years ### "A good tool for HR designed for small companies" January 23, 2022 4.0 Pros Easy to use, you can access all your HR documents in a few clicks. Cons The PTO tab is a bit hard to understand, it could be improved. Review Source CW Chris W. VP of Solutions Information Technology and Services Used the software for: 2+ years ### "Full featured suite for payroll and employee management" March 3, 2022 5.0 Its was comparatively easy to setup and once its all up and running it's really easy to manage moving forward. Pros I love that TriNet just takes care of everything for you, they really are a full featured offering that has everything you need for HR/Payroll and benefits. Cons It's a little cumbersome to use, their integrations are very obviously just tacked on as an afterthought. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost, features, support. Review Source CP Chris P. Office Manager Information Technology and Services Used the software for: 2+ years ### "Disappointed in Changes" May 20, 2021 4.0 I used to really like TriNet and the personal service they delivered. However, they have changed their customer service model, and we are not happy with the changes they have made. Pros I really liked the personal service TriNet used to provide. However, they have changed their Customer Service model to more of a call center instead of having two people assigned to each client. Cons I really do not like the new Connect 360 they have recently adopted. I also find working with their reporting module somewhat challenging Review Source UK Usman K. Software Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Everything in one place" February 27, 2021 4.0 Overall I was happy with Trinet. The main thing was that everything was accessible through the single dashboard which makes all the difference. Pros I liked that all employee benefits were under the trinet system. I have used other systems where health stuff may be viewed from one dashboard but let's say you want to look at your commuter benefits, that may be in another system from some other company. Trinet had everything under a single website/dashboard and I only needed to remember that one login. Cons The UI could be made better. It definitely has aa learning curve and seems very corporate and slow. It also reminds you a lot of HR. Review Source LG Lynn G. Office Admin Telecommunications Used the software for: 2+ years ### "Valuable HR & Payroll Partner" May 18, 2021 5.0 Overall we're very satisfied with TriNet - from the benefits offered to the functionality of the portal and the webinars provided to educate our staff on best practices. Pros Communication has been superb. TriNet has created a modern platform that helps us get answers quickly both for admins and the employees. The portal is easy to use and functionality meets our needs. Cons Cost is a little high - they are not a low cost provider but the service has been great. Review Source Similar Products Featured ## Related categories [PEO](https://www.capterra.com/peo-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)