# Page 8 | Acuity Scheduling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Acuity Scheduling the right Appointment Scheduling solution for you? Explore 5744 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191978/Acuity-Scheduling/reviews --- Acuity Scheduling 4.8 (5744) [View alternatives](https://www.capterra.com/p/191978/Acuity-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Acuity Scheduling ## Showing most helpful reviews Showing 176-200 of 5744 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jai S. Owner Marketing and Advertising Used the software for: 1-2 years ### "Minimal look and maximum features" October 30, 2021 5.0 Overall I love the functionality, design and integrations. I appreciate the option to create unique and short URLs for my business' booking system and further unique URLs for different appointment types. It doesn't matter if I am having a conversation on the phone, messages or email, I can send the link of a specific appointment type to the clients and let them pick a time convenient for them. With other alternate software, it is hard to remember the URLs so AS is a clear winner. Pros I love the look. It's clean, sharp and very easy to sync with your branding. I have been using it for over a year and never had any issue with it, notifications, email reminders for clients, syncing with different personal and work calendars, accepting payments for appointment bookings. Cons Lack of free version. Sometimes I wish they had a free version with reduced features for clients who need an online booking system but expect only 5 bookings per month. $14 is a bit too much for them so they usually go with Calendly. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling I love the minimal design of Acuity Scheduling to start with but after using it for over a year, and working with Calendly on behalf of my clients, I would suggest anyone to go for Acuity Scheduling if the booking system plays a substantial role in running your business and you can afford to spend a little extra as compared to other options. Review Source Nitin S. Senior Graphics Designer Information Technology and Services Used the software for: 6-12 months ### "Basic cloud based appointment scheduling app" March 3, 2022 4.0 I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest. Pros I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app. Secondly, I can book and send branded reminders to my co workers and clients. Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal. Cons Need to learn css to customize the branding for appointments Searching for previous appointments is cumbersome and exhaust lots of time to figuring out. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Acuity Scheduling Custimizing appointment as per yoyr branding is only thing that made me choose Acuity over other alternatives and also low pricing. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Calendly made me switch as it not much organised in terms of multiple appointments scheduled between a small time intervals. Even I couldn't add my vranding to appointment mails in calendly. Review Source JS Jennily S. Nail Technician Cosmetics Used the software for: 1-2 years ### "Great software to use especially for new businesses" April 6, 2022 5.0 My overall experience with Acuity has been nothing short of amazing. The software is easy to use. I still can’t find anything better then Acuity to handle my appointments. Pros Acuity has many many features that I enjoy using. My booking site can be customized the way I like which opens me up to being creative, the layout is not confusing to my clients, everything is clear to understand, adding services and add-ons are a breeze, I love the coupon code feature that they offer, I use it all the time. Cons The only thing I would like acuity to update is allowing my client to book two services at once on the same day. It’s a bit of a hassle having to creat add-ons for services that are already listed. Other then that it’s great. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Acuity Scheduling Acuity offered the best features at a great price for my business. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Acuity offered better options and is much easier to navigate. Review Source Paola M. Freelance writer and translator Publishing Used the software for: 2+ years ### "Who's in need for an extraordinary, do it all, scheduler?" April 28, 2022 5.0 What a helping hand! I never know in advance when a job is coming by, how much time I have to finish it, and this is a great reminder because I can set the difference stages I need to complete it and be reminded how many times I want. I can also schedule an online meeting with the client, customize my email according to the type of job I have accepted... and have it all in one app. Pros Well, as I said, I use this software for limited purposes, but I find it really adaptable to anyone's needs. I also like the price, 6 € a month, which is absolutely fine for my necessities. Cons I think that a free version with limited options but also with all the features I need for my one person job, even with ads, would certainly be preferred, even if my monthly fee is very contained. I would also like it to be simpler to set up or, even better, I'd love that it would settle up automatically after me choosing the options. Review Source BA Benjamin A. Owner Photography Used the software for: 1-2 years ### "Acuity for Photographers is a Must-have" June 24, 2021 5.0 Acuity scheduling has changed how i run my business in that it makes booking appointments super easy. I'm able to add an embedded link on my website and convert customers immediately. They can book an appointment with us without having to go back and forth through text or phone calls. My assistant is able to book appointments or even send direct links to our appointments to our clients and the client will book and pay on the spot without having to go back and forth in an email. Pros I love that i'm able to make appointments with buffers before and after the appointment so our calendar will be properly scheduled to prevent rushed or back-to-back appointments. I also like that if you were to make add-ons to your service, that the add-ons can also have their own time adjustment so you have enough time at your appointment to properly serve your clients Cons i don't like that i can just make a quick event and send it in an email like calendly, but to be honest, that's only important for zoom and phone appointments to gather details from a client. I've been able to manage without that feature because that feature isn't the most important to our business. but that's just a dislike i had since i'm required to provide a dislike Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) calendly couldn't capture credit card information to book an appointment. the client would have to pay but with some of our packages, they are dependent on the size of the home that we're photographing for the price of the home. so calendly couldn't just capture credit card information for a future payment—we would have to invoice the customer again with the remaining balance that they owed which would result in delayed payments. acuity allowed for us to book the appointment with a credit card on file. after the shoot we would send an updated invoice and autodraft the customer's account to get paid immediately. Review Source Stuart H. Director Management Consulting Used the software for: 6-12 months ### "Brilliant solution to complex diary management challenges" May 19, 2022 4.0 Saved me a tremendous amount of time and has useful perks that I love (eg - able to interface directly with Zoom, so that when an appointment is set my a client the Zoom link is generated and sent to them at the same time) Pros Presents a real-time synchronisation so that users, staff (and even me personally) are able to book and manage calendar entries from separate sources and be confident that it is working. This saves bucket loads of time Cons I use Daylite as a CRM and calendar and synchronisation has been occasionally glitchy - this is not a fault of Acuity but of Daylite. Also, I'd love to see a little more colour on their admin pages! Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Acuity Scheduling Best wholisitic solution at price point and more feature rich than Google Review Source AB April B. Operations director Non-Profit Organization Management Used the software for: 1-2 years ### "Acuity scheduling for success " July 15, 2022 5.0 Pros This product is super easy to use. It is really simple to actually have this product become more than just a supplemental or complementary program and become your main use for all things when it comes to scheduling and keeping client and customer data in one place. There are numerous pros to this application that a lot of other scheduling apps just don’t have. They definitely have taken the time and effort to make this user-friendly and that goes for customers and for clients alike. The mobile access is amazing and the self service scheduling portion makes it easy for every client to basically have control of their own business Cons I think some of the things that I would probably do is make it a little more new school and so looking so retro I mean that’s just my opinion but also I’m really big on customer service when it comes to programs in regards to this and sometimes there are some minor bugs or things that need to be fixed that sometimes can cause some errors Review Source KM Kristin M. Psychologist Mental Health Care Used the software for: 1-2 years ### "Helps reduce my scheduling workload" March 28, 2024 5.0 Pros I love that patients can schedule and manage their own appointments. It doesn't require an email exchange with me to do so which is nice. Another real game changer was the lack of administrative time spent on sending out reminders manually. I actually get to take the time I was spending on scheduling, rescheduling, and reminding and direct that energy to patient care. Cons The only minor drawback is that some patients have reported difficulties figuring out how to cancel or see their appointments. These complaints are usually from less tech-savvy folks. I created a standard email for how to save appointments to their calendar and how to log into Acuity to see appointments if you didn't. It cuts down a lot on questions. Review Source JJ James J. Principal Attorney Law Practice Used the software for: 1-2 years ### "Very good software that allows customers to book and pay for appointments." December 13, 2021 5.0 I have had an extremely good experience with Acuity. Because it blends so well with Square, it's perfect to allow customers to block-out appointments, and pay at the time they are making their appointment. Pros Easy and customer friendly to set-up. Easy for the customer/user to use. Easy to provide 'package' offers where the customer can pay for a discounted package of appointments, then the customer gets emailed a Code number, that they then use when they log-in to block-out a future appointment. When it's time for the customer to pay for the appointment they are blocking out, and the software asks them to pay, there is a field where the customer can type in the code they were emailed (when they bought the package of pre-paid appointments). Acuity also gives you a custom URL (and if you want it, a QR code) that customers can go to to make an appointment. Cons There's a fee for Acuity, and Square takes a percentage of the transaction. It would be nice if, there was a way that the fee for Acuity could be dropped if the percentage taken from the transactions covered a certain amount, so we don't feel like we're paying twice for the services. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Appointy](https://www.capterra.com/p/122249/Appointy/) Reason for choosing Acuity Scheduling Acuity's integration with Square, it's ease of set-up and use. Also, I don't know if the others do this, but Acuity gives you a custom URL (with your business name in it) that customers can go to to book an appointment. And Acuity can give you a custom QR code that takes people directly to your scheduling page. Very helpful. Review Source YM Yolandra M. Owner Professional Training & Coaching Used the software for: 2+ years ### "Acuity Scheduling for the WIN!" July 9, 2022 5.0 I have been using Acuity for about 3 years now. I tried other scheduling apps before I found Acuity but with modest success. Acuity beat them all. My business thrives on the ability to schedule with ease. Acuity facilitates that need and helps me manage all my clients right inside the app. I can even attach questionnaires to the schedule. This enables me to gain instant feedback from my clients as well as it making it easy for them to attach relevant files and documents. Pros I love that clients can book themselves. I simply set my availability and even earmark which times are available for specific types of appointments. My clients love the ease, convenience and autonomy they enjoy with being able to book their appointments according to what works for them. I love that I can confirm their appointments and the app sends them a convenient reminder. Cons The business integration is superb. I do not currently have anything I do not like about the Acuity software. Reason for choosing Acuity Scheduling I preferred Acuity's common sense user interface over the other appointment apps. Review Source Kip W. Mental Health Care Used the software for: ### "Love It - Great Customization - Solid Functionality " May 12, 2015 5.0 I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business Pros Besides the obvious, most important piece: it actually works (others did not), here are some other key pros. So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc. The wording was especially important to me. I prefer that the scheduling system gives off a feel that is congruent with the rest of the business. Clients have the option of creating an account/password if they want to manage all of their appointments. Everything syncs immediately with my personal google calendar. You create your blanket availability but then you can also manually block out times. You can 'pad' before and after appointments to make sure you're doing all you need to. You don't have to, but you can create different appointment types with different settings. You can also create a 'class' / 'group' and allow clients to reserve spots. The other crucial part for me was the client-emails. Some of the systems provided little to no customization. They were basically going to talk to your clients however they felt like. You can customize all of it with Acuity. You can word the emails the way you want to. Clients get confirmations when you schedule something, cancel something, etc. You can choose to get a copy of the emails that are sent to clients so that you know exactly how it looks. You can even add a custom note (in addition to the original custom email) so that it's two-fold customized to that particular client for that particular situation. In case I haven't been clear: it's the customization that is so crucial to me. :) All this in mind, it's actually cheaper than many of the other systems. And I want to emphasize one more time: not only is the customization crucial, but other systems flat out didn't work. The actual coding seems so solid here. Cons This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff members. One other tiny piece of con: how the actual system looks from the inside (on our end). It's not aesthetically joyous but I didn't buy Acuity as a piece of art that I can gaze into with a glass of wine. So I don't care that much. It works. And it lets me customize it so it integrates with my business and provide consistency and function for my clients. I love it and am relieved to have it. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Easy scheduling, integrates calendars and online meetings" July 17, 2022 4.0 Features like package and discount management, an embeddable design, and support for several time zones are only the beginning. When compared to the prior scheduling program we utilized, this one has far less issues. It's so simple, yet so effective. Client calendars are synced and alerts are sent out automatically. Zoom's user interface makes setting up online meetings a breeze. Pros Easily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically. Cons Crunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks. Not terrible overall. Switched from [Appointy](https://www.capterra.com/p/122249/Appointy/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) I was able to schedule meetings with clients, integrate it into my calendar, and keep track of both interviews and meetings. Appointment kinds, block scheduling, appointment booking/reminders, and centralized management of both of our clinics are all highlights. Review Source KA Kacey A. mgr Real Estate Used the software for: I used a free trial ### "Is it worth it?" December 19, 2022 5.0 Squarespace is a professional and user-friendly website-building platform that offers a range of features for creating and managing a website. The templates provided are modern and visually appealing, and the platform allows for a high degree of customization to meet the specific needs of each user.In addition to providing design and customization options, Squarespace also offers a variety of tools for managing a blog, online store, and booking system, making it a comprehensive solution for website management.The customer support team at Squarespace is responsive and helpful, able to assist with any questions or issues that may arise.Overall, Squarespace is an excellent choice for anyone creating a professional website with minimal technical expertise. Pros Easy to use: Squarespace has a user-friendly interface, making it easy for people with little to no technical skills to create a professional-looking website.Wide range of templates: Squarespace offers a wide range of templates that can be customized to fit your brand.Responsive design: Squarespace templates are designed to be responsive, meaning they automatically adjust to look good on any device, including smartphones and tablets.E-commerce capabilities: Squarespace offers built-in e-commerce capabilities, allowing you to easily sell products or services on your website.Good customer support: Squarespace provides 24/7 customer support through live chat, email, and phone. Cons Limited customization: While Squarespace templates are customizable to a certain extent, you may not have as much control over the design and layout of your website as you would with other platforms.Expensive: Squarespace plans can be more expensive than some other website builders, especially if you need to upgrade to a higher-tier plan to unlock certain features.Limited integrations: Squarespace has limited integrations with third-party tools and services, which may be a problem for some users.It's worth noting that Squarespace may not be the best choice for everyone. It's a good idea to carefully consider your needs and compare different website builders before making a decision. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) There are over 110+ responsive templates available to choose from, suitable for any purpose. All plans come with a free SSL certificate to ensure the security of your website. Unlimited storage and bandwidth allow for the smooth operation of your website, regardless of the volume of traffic or data usage. The eCommerce platform is robust and reliable, making it easy to sell products online. The platform as a whole is user-friendly and easy to navigate. Review Source GD Grace D. Lab Manager Used the software for: Less than 6 months ### "Most flexibility/features, without compromising the simplicity of scheduling for clients. " December 28, 2017 5.0 Pros On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for each appointment type which was not available with all softwares (text message reminders, personally, has greatly decreased 'no shows'). The confirmation emails and reminders also have a re-scheduling button, which helped the hassle of dealing with rescheduling emails. Another selling point was the ability to sync Acuity to google calendar. On the user side, this allowed me to set availability based on my google calendar availability, and also see my appointment in google calendar. For clients, there confirmation email allowed them to add their appointment to google calendar. In summer here are other reasons why I chose Acuity: client scheduling is ascetically pleasing and super simple, ability to create multiple different appointment types with different features (e.g., intake forms, availability, duration, reminders ect.). This review is based of the feature I needed from Acuity, although Acuity has other really great features I plan on someday taking advantage of such as Rooms and Resources---great aspect to the software. Cons The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the appointment and the amount of clients who can schedule the same appointment--both can be set in the calendar availability and specific appointment type availability (wonder which setting overrides the other??), still have not figured out how to have different appointment types on the same calendar with the same availability that CAN BE be scheduled at the same time without being considered 'over-booking' (solved this by adding appointment types to different calendars in Acuity), customer support pages videos seemed to be based on a later version of the Acuity so are not very helpful. I also have a suggestion based on the intake forms--The forms are useful, and a good feature but it would be nice if the form included some display logic like other survey platforms. For example, I ask clients if they would like to receive cash or gift card compensation. If the participant chooses gift card I would like another question to display that asks if they would like a gift card for amazon or wawa. Review Source Cory M. Owner Management Consulting Used the software for: 2+ years ### "Acuity Scheduling is my best pal" October 9, 2022 5.0 Overall, I love Acuity Scheduling, it's my right hand in this business I'm running by myself. It takes a huge load off of my plate. Once things are set up - which can be as easy or a grueling as you want to make it - it's just a seamless part of my life and business. Pros I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients. Cons I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments. For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better. Reason for choosing Acuity Scheduling Acuity Scheduling was already available and easily integrated into my Squarespace website. This was good because I decided that I didn't want to create a website from scratch, rather I would use a "drag and drop" system with some customizability. It just so happened that Squarespace met my needs there, AND as a vital part of their services, they already had a scheduling application that I would receive a DISCOUNT on if I bought into their services. Squarespace, and of course Acuity Scheduling, were a "no-brainer" decision for me and my solo consulting business. Review Source Dr. Jeanette D. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Acuity Scheduling is an economical choice for scheduling and collecting payment" November 15, 2023 5.0 Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple. Pros Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client. Cons The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do. Alternatives considered [PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Acuity Scheduling Affordability and ease of use. The ability for multiple users. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Acuity Scheduling was simpler and more affordable. It also allowed me to have multiple disciplines like physical therapy, personal training, and massage therapy. Review Source EM Elena M. Coach, CEO E-Learning Used the software for: 2+ years ### "I can run my coaching business on it" April 9, 2021 5.0 Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually. Pros As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time. Cons One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing. Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling Before they became a Squarespace company, I fell in love with their story. The company felt more personable and had a character, unlike others. I enjoyed reading personal stories by the guy who started the company, and I loved their sense of humor that came through the copy. Right now it doesn't feel that way because they have been bought by Squarespace, but I hope they can still hire amazing copywriters that can keep that vibe. Review Source TB Tracy B. Strategic Marketing Advisor Marketing and Advertising Used the software for: 2+ years ### "Superb Calendar Management" March 19, 2024 3.0 It has been super easy to use as it's integrated with my SquareSpace website. Pros The things I like most are the ability to set up multiple calendars to control when people are booking into my calendar and how many time slots for each different kind of meeting I can plan a day! My calendar manages itself! Cons I've had problems with people getting the confirmation emails and not adding the event to their calendar, as it doesn't automatically create an event for the meeting with the recipient. Review Source Rashidat O. CEO Individual & Family Services Used the software for: I used a free trial ### "Checks all my boxes" October 21, 2019 5.0 I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide. Pros I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me! Cons I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. Review Source Luca C. CEO & Founder Marketing and Advertising Used the software for: 1-2 years ### "Love me some Acuity!" March 26, 2019 4.0 When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business. Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on. Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork. It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough! Pros Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type. Cons I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website. I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses. The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser. Review Source Meg M. Co-owner Design Used the software for: 2+ years ### "Acuity Scheduling has Changed Our Sales Process for the Better" March 16, 2022 5.0 My overall experience with Acuity Scheduling is a great one! It helps us to qualify potential sales leads, gets potential clients to go ahead and take action, and saves us significant time by avoiding the tedious back and forth of trying to schedule calls and meetings! Pros I love how many uses there are for Acuity Scheduling! We use it to qualify and schedule sales calls with potential clients as well as to schedule phone and Zoom calls with ongoing clients. It has been an invaluable resource and greatly increased our number of qualified leads! Cons There's not much to dislike about Acuity Scheduling. It can be a bit tedious to set up initially with a small learning curve, but once you are set up, the benefits and cost are more than worth it! Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling I chose Acuity Scheduling over other software for its great cost and ease of use. I also loved how customizable Acuity was compared to other software. Review Source Stavros S. Wedding Officiant Events Services Used the software for: Less than 6 months ### "Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform " November 12, 2020 5.0 My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application. Pros The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial. The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.) Cons The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past. Alternatives considered [vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) Reason for choosing Acuity Scheduling I chose Acuity because of the simple, user-friendly platform that the application is built on. It provided significant features that the competitors simply lacked. Acuity allows you to customize its platform without the application overtaking your website as Vcita does. Acuity gave someone like my business at Weddings a much more meaningful experience rather than some of the competitors. In my industry, my clients are not really going to be future clients so the features that some of the platforms advertise excessively simply do not affect me. With that said, if anyone is on the line of whether Acuity would fit their needs- do not think twice. Acuity is a thoroughbred in this appointment scheduling application platform. Switched from [vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) The platform was not as user-friendly as you would want. The cost of simply book.me was even greater. Review Source Shawn O. Used the software for: 6-12 months ### "Good for new... but quickly outgrow" March 24, 2017 4.0 For the record, I really like Acuity Scheduler - and while the customer service is only during the week, for the cost/value makes it understandable of why that is, and honestly - its never been a problem to wait to hear from someone till Monday. I have been using it for our studio for the past year. Started from scratch with very little capital to open our doors, and Acuity made it possible to be in the 21st century and keeping our schedule clear, and concise. Pros If you're a small new business, you can not go wrong with Acuity Scheduler! It is easy to get started, book appointments, make gift certificates, add in discounts, connect it to apps such as Quickbooks, MailChimp, Constant Contact - and many others. If your a wellness worker, THIS IS the only low cost small business scheduler that offers HIPPA compliance! Our clients like the view of the site, intigration tools and SEO markers for web sites - its all there! Cons There are going to be problems with every program - but having a small studio that we share, it would be nice to see a wait list for clients when we are totally booked out. I needed a program that was HIPPA compliant - which is why I went with Acuity - but the forms are chunky and hard to manage. Clients don't like the way that they read - and I know that they are long - but acuity makes them seem even longer - which equates in people only doing half of the health intake forms. Also, they limit how much you can put into a section. It would be nice to expand a section, make it a little longer to read, but a simple yes or no question at the end to make the document seem less lengthy. It is hard to make a change to an instructor if they have a sub come in to teach the class - while it does not happen all that often, attaching the proper instructor to the class at the last minute would be a great benefit so that the participants know who is teaching without having to pretty much re-write the schedule and re-book clients into the changed class. Better integration with our book-keeping system - while it transfers over fairly well - differentiating tips, the use of passes (Acuity uses 'codes' for passes) showing the discounts as line items would be extremely helpful. Review Source OZ Olga Z. Founder & CEO Marketing and Advertising Used the software for: 2+ years ### "The best booking software one could want!" July 28, 2022 5.0 It’s been a wonderful experience so far and I honestly would recommend this software to anyone looking for reliable booking that will make your life easier and your prospects and clients happy. Pros I love the ability to set different appointment types and create schedules for them, as well as how easy it is to book an appointment. My favorite two features, though, are the intake forms which help me to qualify leads for my business, as well as the email reminders that go out automatically. This helps in people showing up to the appointment each time, whether it’s a prospect or client. Cons Honestly, I can’t really find much I don’t like. I guess the only aspect I wish could be a little better is customizing the look of the calendar. Reason for choosing Acuity Scheduling I liked the advanced features in terms of customization, emails and intake forms. Review Source DF Debbie F. Owner-teacher Music Used the software for: 2+ years ### "Acuity: A near-perfect scheduling solution for this piano teacher" August 11, 2021 5.0 I have really liked Acuity! Their branding is fun! Customer Support is really good, for the very few times I've needed help. Support videos and tutorials are excellent. Overall, it's a great program that is priced very fairly and has freed up a significant amount of time as administrator. Pros What I absolutely LOVE about Acuity is the ability to set up my piano lesson days and times, give my piano parents a link, and then they can sign up for their own lessons! With the email reminders (also an awesome feature to reduce no-shows), they can also easily reschedule a lesson if they need to. This saves me COUNTLESS hours! No need to do the "back and forth" texting and emails to settle on a different lesson time...parents can do it all themselves. Win for them and an even bigger win for me! Cons The one feature I wish Acuity had is the ability to hover over a lesson time on the calendar and see a list of names of the students who will be in that lesson. The calendar does show how many are signed up (in the form of a fraction...sign-ups/total number the lesson will hold...3/5, for example) but I really would like to hover and see the names. I also wish there was an easier way to bulk delete a lesson time. Say I decide to discontinue offering lessons on Monday afternoons at 2pm. I have to go in and scroll down a long list of lessons, looking for that specific lesson, check-marking the box next to each one, then delete. Seems like there should be a "delete just this lesson or all future lessons?" option. But this isn't really THAT big a deal. Just an annoyance that will take 10 minutes (instead of 10 seconds.) 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