# Rectangle Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rectangle Health the right Payment Processing solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191813/Practice-Management-Bridge/reviews --- Rectangle Health 4.7 (26) [View alternatives](https://www.capterra.com/p/191813/Practice-Management-Bridge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rectangle Health Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews DC Deb C billing front deskHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “absolutely love it - so easy to use- emailing feature is spot on, being able to get emails to the PTs immediately“ August 29, 2025 DP Darcie P AdminMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Very user friendly, syncing to wonderful and I like how we are able to view daily transactions.“ May 17, 2022 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christine M. Recpetionist Veterinary Used the software for: 6-12 months ### "Wonderful service" September 4, 2025 5.0 Wonderful not much more I can say! Everything is easy to use and even getting a hold of the support team is so much easier. Pros This system is very easy to use and my co workers thought so as well. Easy to sign in and use on a day to day service. Taking and voiding transactions have been a breeze Cons Not fully intergrated with cornerstone but thats ok! works well.. it makes the process of checking out a client a little longer. Switched from [Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/) Went out of business and this what the company offered Review Source Response from Rectangle Health September 5, 2025 Thank you for your feedback, Christine! We're pleased to hear the system has been easy for you and your team to use. We also appreciate your note regarding the integration with Cornerstone - it's helpful insight as we continue to improve. We're always here for you! SM Staci M. Business Manager Hospital & Health Care Used the software for: 2+ years ### "It used to be amazing" March 4, 2024 5.0 Great the first 5 years. Not that great after. Hard to reach them. Pros I used to love rectangle. I got several doctors to switch to them but they were bought out by Private Equity and changed their fees and I lost all the savings we sued to enjoy. Cons They were sold and increased the cost by a lot. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) They were a better company who saved us money Review Source Response from Rectangle Health April 1, 2024 We're disappointed to hear about your experience, Staci, and would value the opportunity to speak with you further. Please contact our Customer Care team at care@rectanglehealth.com. Your insights are important to us, and we're here to listen and learn! TH Traci H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Recantangle when it works is good. " April 4, 2024 3.0 It has been okay. I am not sure sometimes if I want to keep due to scripts always needing to be rewrote when something goes on. All our offices have to call individually and sometimes wait, we don't have that time. If there was an update that messes our script up,we should be able to report it and then they should automatically fix all our other scripts. Pros The ease of use when the script is correctly put in. Cons The remote help can help very rude and snippy. You need to improve thier tone and how they work with people. Our office does not like calling them sometimes because of how they speak to them Reason for choosing Rectangle Health It works with our EMR and crosses payments over better. Switched from [Credit Card Terminal](https://www.capterra.com/p/171168/Credit-Card-Terminal/) We wanted better crossover in our EMR, so we tried this since it works with our EMR. Review Source Response from Rectangle Health April 8, 2024 Thank you for sharing your feedback, Traci. It's genuinely appreciated! We're disappointed to hear about the areas where your experience didn't meet expectations as it doesn't align with the high standards we strive for or the typical feedback we receive regarding our support. Your partnership is very important to us, and we're eager to address any issues and gain further insight. Unfortunately, we're unable to identify your account from the information provided. Can you please reach out to our dedicated team member at 800-337-3630 x2052 so we can work together to make things right? We’re committed to learning and improving! MC Marivel C. Clinic Office Manager Medical Practice Used the software for: 6-12 months ### "Review of OfficeSafe" December 20, 2019 4.0 Pros I no longer have to worry about finding training for certifications offered and included with OfficeSafe such as Blood borne Pathogens, Hazmat, and HIPAA. The ease of assigning training is quick and worry free. Cons The encrypted email function only lacks the ability to see what was sent in an email for review or reference. Alternatives considered [MedTrainer](https://www.capterra.com/p/176583/MedTrainer/) Reason for choosing Rectangle Health The worry of making sure we are in compliance is eliminated off my responsibility and it is easy to follow the guidelines within the software or to reach out to customer service for any questions or assistance. It's definitely worth the cost. Review Source MO Makenna O. Front Desk Medical Practice Used the software for: Less than 6 months ### "Rectangle Rocks" September 23, 2025 5.0 Overall, I have had a great experience. I go most of my days without Rectangle giving me any problems at all, which makes work go more smoothly! Pros I can tell from my computer if it is connected to the card reader. It is also easy to look back and search past payments. Cons At times, it can be finicky. It just won’t connect to the reader, or it takes the card but does not actually process it. Review Source Response from Rectangle Health September 26, 2025 Thank you for your feedback, Makenna — it’s always helpful as we continue to improve. We're happy to hear that Rectangle Health is making your workday easier! DC Deb C. billing front desk Health, Wellness and Fitness Used the software for: 1-2 years ### "best product ever " August 29, 2025 5.0 absolutely love it - so easy to use- emailing feature is spot on, being able to get emails to the PTs immediately Pros love love love this application, using it right from my desktop . Ease of emailing receipts to the PTS immediately Cons n/a i dont have anything negatvie to say, I absolutely love the ease of the product for our office !! Review Source Response from Rectangle Health September 2, 2025 Thank you so much for your kind feedback, Deb! We're glad to hear the app is making things easier for your office and that the email feature is working well for your team. It means a lot to know it's adding value to your workflow! LB LaKia B. Owner, Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Efficiency Pays" July 7, 2025 5.0 Always professional, efficient, fast speed, and no hiccups. I have recommended rectangle health to several other colleagues. Pros The ease of accepting payment in my office is what I love about rectangle health. I never have any issues. If there are updates, they occur when my office is closed. Cons Nothing at all. I hope they continue to provide me with a seamless experience in my office. My patients have no complaints as well. Review Source Response from Rectangle Health July 8, 2025 Thank you for taking the time to share your feedback, LaKia! We're glad to hear that everything is running smoothly. If you ever need anything, we're always here for you. NW Nicholas W. President and Optometrist Medical Practice Used the software for: 6-12 months ### "Rectangle Health has improved our efficiency." August 28, 2025 5.0 Experience has been great. Customer service has helped us with everything we needed. We needed an extra terminal after the initial set up and they got it to us right away. Pros Simple to use interface. All of our transactions get sent directly to our Electronic Health Record. Cons Sometimes the system disconnects with the terminal and we need to restart the system. Simple restart and we are back in business. Review Source Response from Rectangle Health August 29, 2025 Thank you for taking the time to share your experience. We're so glad to hear our team has been helpful and that the system is supporting your workflow well. We're always here if you need anything! JS Julie S. Owner Hospital & Health Care Used the software for: 2+ years ### "Recommend Rectangle Health" January 2, 2025 5.0 We have been using Rectangle Health in our small private practice for the past 6 years. We have had no issues with submitting claims and find the service to work well for us. Pros Ease of use and helpful customer service Cons Not as familiar with the detailed aspects Review Source Response from Rectangle Health January 3, 2025 Thank you for sharing your feedback, Julie! We truly value your partnership and would be happy to walk you through the additional features in your plan to help maximize success. Feel free to reach out to our Support team or join our upcoming product trainings! We're here for you. AW Ashley W. MEDICAL ASSISTANT Health, Wellness and Fitness Used the software for: 2+ years ### "Great Payment Program" March 10, 2025 4.0 Overall, no complaints. It has been great! Pros Simple way to get information and take payments from patients. I like that you can pull reports for payments alot quicker than EMR system does. Cons Always having to reconnect or wait for the program to establish if you aren't actively on it. Review Source Response from Rectangle Health March 11, 2025 Thank you for taking the time to share your feedback, Ashley. It means a lot to us! DG David G. Owner Doctor Medical Practice Used the software for: 1-2 years ### "Sloppy organization " May 1, 2024 3.0 It took me 3 months to close my account. They kept. Charging me between $88 to 102, without any charges being processed. I had sold the practice and they kept on $$$ Pros Not a thing, they are sloppy and unorganized Cons Customer service was the worst. Three months to close my account Review Source Response from Rectangle Health May 2, 2024 We're disappointed to hear about your experience, David. This falls short of the level of service we strive to provide our customers. We understand the importance of timely and efficient account closure and we'd like to investigate this matter further to learn more. Please reach out to our Customer Care team at care@rectanglehealth.com at your earliest convenience so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention; we're committed to learning from this and improving. JW Jennifer W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Rectangle health is great!" April 16, 2024 5.0 It has been great! Customer service is wonderful! Pros How easy it is to use and to train new staff Cons I do not have one. It is a great product. Review Source Response from Rectangle Health May 2, 2024 Thanks so much for taking the time to share, Jennifer! We're glad you are enjoying the platform. AD Amanda D. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Rectangle Health is easy to use!" May 10, 2022 5.0 Rectangle Health is easy to use and balance the credit cards at the end of the day. Pros I like how easy it is to schedule payments that automatically process on a specific day or date. Cons There are no features that I feel are lacking. Review Source DP Darcie P. Admin Medical Practice Used the software for: 2+ years ### "Great Software!" May 17, 2022 5.0 Pros Very user friendly, syncing to wonderful and I like how we are able to view daily transactions. Cons Having 2 different screens (little R and main term open) to operate in. Review Source MW Misty W. Admin Medical Practice Used the software for: 2+ years ### "Rectangle Health" May 17, 2022 5.0 Pros I have only used rectangle health as I am newer at admin, but it is very easy and efficient to use. Cons It wants to do upgrades/updates often. I have tried to update and it fails occasionally. Review Source PR Paula R. Operations Leader Hospital & Health Care Used the software for: 1-2 years ### "Assistance needed" April 13, 2020 5.0 There are many benefits with OfficeSafe as long as it is used. This was our biggest problem. We have had the product for 2 years, but the person in charge was not using it or putting in the information required, so it was a loss of money for our practice. Pros I had a meeting the other day to familiarize myself with the program as now I am in charge of it. \[SENSITIVE CONTENT HIDDEN\], the Customer Experience Specialist, helped me tremendously. I have even emailed her a few times since that call for help and she always comes through for me. I am very pleased with the help and guidance I have been receiving with this product. Cons I would like more guidance for writing my emergency plan--since this is new for me. Reason for choosing Rectangle Health I was not one of the decision makers, but I feel that the doctor thought it was an excellent product for the cost. Review Source RV Richard V. Tech/owner Medical Practice Used the software for: 1-2 years ### "Officesafe makes Hipaa compliance easy" February 18, 2020 5.0 I am able to keep all employees up to date with compliance as well as training new employees that have no idea what Hipaa compliance even is. I really liked the binder provided by Officesafe that we can refer to and make sure everyone is current. Pros I liked the ease of signing up employees and having them complete training. Cons At first I had to kind of poke around the website blindly because during training we blasted through it pretty quickly. I had to learn my own way around the website. Review Source PG Pam G. Ofc Mgr Hospital & Health Care Used the software for: 2+ years ### "EXPERIENCE GREAT RELIEF..." October 2, 2019 5.0 Making a very complicated headache of Compliance with PCI and HIPAA overwhelming regulations EASY ! Pros EXPERIENCE GREAT RELIEF...when you discover the professional and comprehensive support and compliance that PCIHIPAA provides. We have been with PCIHIPAA and breathing easy for over 4 years. They provide exceptional tools to bring your office into Compliance. The manual and forms are very user-friendly and their ready and patient support make Compliance for PCI and HIPAA as easy as possible! Cons It truly is ALL good, we have found nothing falling short and NO problems ! Review Source SH Salman H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing Website for HIPAA" December 20, 2019 5.0 I am able to send confidential patient documents using the email software. Pros The product allows for us to send emails to patient without compromising any health data/info. It also helps when educating our office staff about HIPAA and how they can best protect patient information. Cons The software could be presented a little bit better when it comes to HIPAA information. Review Source CR Craig R. Periodontist/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Client" May 5, 2020 5.0 Outstanding Pros Concise easy to use product to get us HIPAA compliant. Great support and training team. Cons I cannot think of any Cons at the moment. Review Source DF Daniel F. Orthodontist Hospital & Health Care Used the software for: 1-2 years ### "It’s good and useful, but could be better" January 25, 2020 4.0 Pros That I’m able to keep track of BAAs and training certificates in the portal. Cons It’s difficult to know where things are and there seems to be a lot of information duplicated, so it makes me think I need to do more to have all of my bases covered, but after digging around for awhile, I realize I don’t. Review Source MS Malorie S. Dental Insurance Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Application!" August 31, 2020 5.0 The software has made it possible for us to become compliant and stay that way. The customer support is easy to access and are quick to get your the answers you need. Pros This is an easy software to use and gives you step by step which makes it easier to know what you need and what is missing in order to be compliant. Cons I'm not sure I know of any cons about this software, so far it has been a great resource to our office. Review Source AL April L. CMO Hospital & Health Care Used the software for: Less than 6 months ### "Onboarding experience" July 9, 2021 5.0 Our office has just started using Office Safe. Our onboarding experience was extremely professional and simple. \[SENSITIVE CONTENT\] walked us through the HIPPA features. She was unexpectedly assigned to onboard our clinic and had to navigate a few new processes at her end, but executed flawlessly. OfficeSafe is fortunate to have a team member like \[SENSITIVE CONTENT\] on board! Pros The program is comprehensive and easy to navigate. Cons Haven't used this long enough to know where improvements are needed. Review Source mH mike H. physician owner Medical Practice Used the software for: 1-2 years ### "HIPPA compliance" January 2, 2020 5.0 Pros Complete solution, easy to use. Total package, Cons No complaints, easy to use and clear directions. Review Source CK Casey K. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Worth it’s weight..." December 20, 2019 5.0 Pros The ease of use is amazing. It Is very user friendly! Cons The price is way too much but when there was a minor breech, it was worth it. 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