# StoragePug Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is StoragePug the right Self Storage solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/191807/StoragePug/reviews

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StoragePug

5 (11)

[View alternatives](https://www.capterra.com/p/191807/StoragePug/alternatives/)

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Last updated March 13th, 2026

# Reviews of StoragePug

Ease of use

5.0

Customer Service

5.0

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Shane B.  
Managing Partner  
Real Estate  
Used the software for: 6-12 months

### "A Top-Shelf Partner for Web Design "

December 1, 2025

5.0

Our experience with StoragePug has been exceptional from start to finish. Their customer service, technical expertise, and willingness to go above and beyond have made a meaningful difference during a challenging transition period. They’ve treated us like partners, not transactions, and have delivered a level of support that is rare in this industry. I couldn’t recommend them more highly.

Pros

I've built hundreds of websites with other companies and even built many on my own. This was by far the easiest experience I’ve ever had. Their team is prompt, professional, efficient, and genuinely committed to helping owners win.

Cons

The only negative in our build process came from an outside influence that neither StoragePug nor our team had any control over. In fact, StoragePug went out of their way to help us navigate the situation—even though they weren’t responsible for it.

Switched from

[Go Local Go Smart POS](https://www.capterra.com/p/207832/GLGS-POS/)

We were not allowed to customize the content to our individual property. We were being charged the same fees for a full website, when we only had a singular location page, tied in with our property management's other sites.

Review Source

CL

Chad L.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Smart Business Decision"

January 23, 2024

5.0

Excellent! Hands down one of my best business decisions to date. \[sensitive content hidden\]have built a great, honest company who help self-storage owners run their self-storage business more efficiently. StoragePug’s customer service is hands down the best. If I want an update, have a question or need something they always take my call and make you feel like you are their number one priority even though they have thousands of other customers.

Pros

From the moment I meet the team, I knew I wanted to work with them. All around good honest, hard working people who do what they say and say what they do. Implementing StoragePug was instrumental in my growing companies success.

Cons

When I first started with StotagePug, the on boarding was a little weird and difficult but since then they have stepped up the onboarding process to make it simple, easy and a very smooth process.

Switched from

[Storable Edge](https://www.capterra.com/p/218435/storEDGE/)

I hate “cookie cutter” websites and I wanted to show off my facilities and my previous website provider could not do that.

Review Source

JS

Jim S.  
GM  
Consumer Services  
Used the software for: 2+ years

### "The pugs are the best !"

March 15, 2024

5.0

The guys were one of the best decisions I’ve made as an operator.

Pros

They convert rentals at a high percentage. They are best in the business.

Cons

I have no complaints about storage pug. If I had to give any criticism it would be that I wish they had marketing and software so we could use them for those as well.

Switched from

[ClickandStor](https://www.capterra.com/p/163370/ClickandStor/)

The only rental process wasn’t smooth.

Review Source

DB

DENISE B.  
OWNER  
Real Estate  
Used the software for: 2+ years

### "StoragePug Reveiw"

March 18, 2024

5.0

Storage Pug is always on point when I need to change something. I love being able to login to Insights and review the website performance.

Pros

I like that the StoragePug team takes time to learn about our industry.

Cons

API integration - not Storage Pug's fault though.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

I was happy with G5, the website was clean and looked really good. But after meeting with Tommy I felt changing from a company who deals with multiple industries might not be in our best interest.

Review Source

TG

Todd G.  
Vice President of Operations  
Commercial Real Estate  
Used the software for: 2+ years

### "VP-Operations Right Move Storage; StoragePug Review"

April 15, 2024

5.0

Excellent; very responsive and helpful with the most challenging of issues.

Pros

Ease of use, support, quick responses to support needs.

Cons

A significant amount of time was taken to find solutions that yielded a completely contactless online rental allowing the customer to choose all available services.

Review Source

JN

Joselyd N.  
Manager  
Real Estate  
Used the software for: 2+ years

### "StoragePug has been great for our self storage facility"

March 9, 2024

5.0

Its been truly exceptional. They are one of a kind company.

Pros

Extreme customer focus. From the owner all the way to support staff are extremely helpful. They helped built our site which is the primary mechanism we get rentals (especially because our facility is not on a main road so we don't generally get walk-ins)

Cons

Nothing I can think of at this time. We love storagepug.

Review Source

GC

Grace C.  
Regional Manager  
Real Estate  
Used the software for: 2+ years

### "Why we love Storage Pug"

March 19, 2024

5.0

Awesome!!! Always open to trying new ideas and available to update anything we need and done efficiently, accurately and timely.

Pros

Great graphics, the very best of customer service.

Cons

My experience with Storage Pug has been absolutely top notch in all aspects of our business we truly have seen the benefit of this relationship in our business and the partnership is critical to our success !

Review Source

TG

Tom G.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Edenton Tommy"

March 23, 2024

5.0

One of the best business decisions I have ever made.

Pros

They give our website maximum impact. The drone feature had been exceptional!!!

Cons

They have been amazing from the beginning.

Review Source

SS

Samuel S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "90 seconds or less"

April 2, 2024

5.0

Pros

I challenged the pug guys to developing a website that you could do a rental in 90 seconds or less. And they accomplished the feat they are awesome!!

Cons

Whole experience has been phenomenal. Really love to work they're doing

Review Source

JHS

Jane H. S.  
Self Storage Investment Sales Specialist  
Real Estate  
Used the software for: 2+ years

### "Best in industry"

January 25, 2024

5.0

Always amazing energy and on time responses

Pros

Storage Pug understands the customer’s behavior and understands what is important to owners!

Cons

They only work in one asset class - I have no complaints

Review Source

JC

Jason C.  
Director, Marketing  
Commercial Real Estate  
Used the software for: 6-12 months

### "Customer Service "

March 15, 2024

5.0

Pros

The customer service from the entire team at Storage Pug is unparalleled. While you're technically a customer, they truly make you feel like they want to be a partner in your success.

Cons

I do not have any negatives with my experience with Storage Pug.

Review Source

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