--- title: "StoragePug Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is StoragePug the right Self Storage solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191807/StoragePug/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- StoragePug 5 (20) [View alternatives](https://www.capterra.com/p/191807/StoragePug/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of StoragePug Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews SL Sara L Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service, knowledge, fair pricing, and people who love their job cannot be beat!“ July 14, 2026 Shane B Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Their customer service, technical expertise, and willingness to go above and beyond have made a meaningful difference during a challenging transition period.“ December 1, 2025 TW TRACY W Vice PresidentFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “StoragePug's dedication to its customers and outstanding customer service are second to none.“ July 9, 2026 BM Blake M Managing PartnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Phone and chat support are almost immediate. “ July 8, 2026 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Loren B. Owner Retail Used the software for: 6-12 months ### "Amazing Website and Team " July 1, 2026 5.0 My experience with StoragePug is its like calling a friend when I need help. They always sound like there glad to hear from me and can't wait to handle any issue I might have. Pros I moved my Webpage to StoragePug to begin 2026. Its never an easy decision to make a move like that but Pug made the transition seamless and I truly feel they are part of my team. Always helpful and what they don't know or do they lead me in a direction that is always helpful. The website is easy to navigate and most important converting those clicks to customers. Thank You Storage Pug Cons In doing this review it requires that I come with a minimum of 100 words to describe what I like least about storagePug. Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) I felt like my clicks were not turning into customers. Review Source RK Ryan K. Partner Warehousing Used the software for: 1-2 years ### "Great Partner for Independent Operators" July 10, 2026 5.0 Overall, we've been very satisfied with StoragePug. We've definitely seen an increase in traffic to our website over our previous provider, especially in demographics we weren't able to reach before. Pros The most important thing StoragePug provides us is timely customer service. Our needs are addressed almost immediately; far better than any of our other vendors. StoragePug also provides us with easy to understand data, meaningful feedback, and suggestions based on what they are seeing in our industry. Cons I don't have any complaints with StoragePug at this point. We think we've found a partner that understands our needs and provides a service and product that is appropriate for our operation. Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing StoragePug We liked they were a smaller company and they were much more in tune with what we needed. Switched from [G5](https://www.capterra.com/p/144177/G5/) We weren't seeing any changes to our web activity and customer service was almost non-existent. Review Source BW Blaise W. District Manager Retail Used the software for: 2+ years ### "Awesome Service!" September 4, 2026 5.0 10 out of 10 service! Quick response times may it be via email or by phone. Easy to work with on set up as well. Pros I love everything about storage pug. Their customer service rocks, the customer service IMPECCABLE ! One of the best that i deal with. They make everything so easy with either a phone call or Email. Cons Nothing, they are that good. No Complaints from our company that is for sure. Highly recommendable!! Review Source JS Jim S. GM Consumer Services Used the software for: 2+ years ### "The pugs are the best !" March 15, 2024 5.0 The guys were one of the best decisions I’ve made as an operator. Pros They convert rentals at a high percentage. They are best in the business. Cons I have no complaints about storage pug. If I had to give any criticism it would be that I wish they had marketing and software so we could use them for those as well. Switched from [ClickandStor](https://www.capterra.com/p/163370/ClickandStor/) The only rental process wasn’t smooth. Review Source TW TRACY W. Vice President Facilities Services Used the software for: 2+ years ### "If I could leave 10 stars, I absolutely would!" July 9, 2026 5.0 StoragePug's dedication to its customers and outstanding customer service are second to none. Every single person I've worked with has been incredibly knowledgeable, professional, and genuinely pleasant to work with. I honestly wish I knew what gene pool \[sensitive content hidden\] found his employees from because every one of them has an amazing attitude and truly cares about helping their customers. No matter who I speak with, they take the time to answer my questions, solve problems quickly, and make the entire experience easy. It's rare to find a company where every employee consistently provides this level of service. StoragePug and its team are simply amazing. If you're considering using them, don't hesitate. It will be one of the best business decisions you ever make! And a special shout-out to my girl, \[sensitive content hidden\] , who's always there for me. Thank you for your patience, kindness, and willingness to help whenever I need it. You truly make every interaction a pleasure! Pros StoragePug's dedication to its customers and outstanding customer service are second to none. Every single person I've worked with has been incredibly knowledgeable, professional, and genuinely pleasant to work with Cons Honestly, I can't think of anything I like least about StoragePug. Every experience I've had with their team has made our job easier. Their knowledge of the storage industry gives us confidence that we're in good hands. I'm sure challenges will come up eventually—as they do with any business—but I have complete confidence that the StoragePug team will figure them out and provide the support we need. Switched from [G5](https://www.capterra.com/p/144177/G5/) We decided to make a change because our previous website provider was no longer meeting our needs. Communication was often difficult, customer support wasn't as responsive as we needed, and they struggled to keep pace with the rapidly advancing technology in today's digital world. We wanted a partner that was innovative, easy to work with, and committed to providing the support and tools our business needs to continue growing. Review Source MH Mike H. Director of Operations Real Estate Used the software for: 2+ years ### "Tommy and the Pug team are second to none!" June 9, 2026 5.0 We love it. They get just as excited as we do about taking on new projects with us. We love working with a partner that shares our passion for what we do. Pros The people. They genuinely love what they do and they’re always happy to help. Not to mention, they’re GOOD at what they do. Things get done in a timely manner and in 5+ years working with them I’ve never had to ask for something twice. Cons They’re a little bit more than our previous web developer but you get what you pay for. Quality work and service ain’t cheap but in the competitive storage market they’ve been worth every penny. Alternatives considered [ClickandStor](https://www.capterra.com/p/163370/ClickandStor/) Reason for choosing StoragePug See comments above about why we made the switch. Switched from [G5](https://www.capterra.com/p/144177/G5/) Our previous website host SEO manager fumbled when our GBP was suspended for unknown reasons and left us hanging getting it back online. Our GBP had been suspended for 2 months before we found out. Through luck of meeting Tommy at a state trade show he offered a suggestion and we had our issue fixed in less than 48 hours. I knew he was our guy. Review Source Shane B. Managing Partner Real Estate Used the software for: 6-12 months ### "A Top-Shelf Partner for Web Design " December 1, 2025 5.0 Our experience with StoragePug has been exceptional from start to finish. Their customer service, technical expertise, and willingness to go above and beyond have made a meaningful difference during a challenging transition period. They’ve treated us like partners, not transactions, and have delivered a level of support that is rare in this industry. I couldn’t recommend them more highly. Pros I've built hundreds of websites with other companies and even built many on my own. This was by far the easiest experience I’ve ever had. Their team is prompt, professional, efficient, and genuinely committed to helping owners win. Cons The only negative in our build process came from an outside influence that neither StoragePug nor our team had any control over. In fact, StoragePug went out of their way to help us navigate the situation—even though they weren’t responsible for it. Review Source SL Sara L. Operations Manager Retail Used the software for: 2+ years ### "Pug fan for life!" July 14, 2026 5.0 My overall experience with StoragePug has been excellent. I've worked with numerous other Self Storage website guru's and StoragePug is #1 in my book. The customer service, knowledge, fair pricing, and people who love their job cannot be beat! Pros The Pug Team customer support is top notch. When I tell you they treat you like family, I mean it. They're quick to respond and always happy to talk through any of my wild ideas. Cons I wish StoragePug was able to be our one stop shop for Google Ads, and all online marketing. I put a lot of trust in them with our sites, and would love to work with them on Ads as well. Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Was not happy with the quality of the website we were getting. Review Source AH Amy H. Owner Facilities Services Used the software for: 6-12 months ### "StoragePug.... Look no further!" July 14, 2026 5.0 From talking with sales, to creating website design, to ongoing maintenance with the website, it's been amazing. Everyone is extremely kind, knowledgeable and prompt in completing requests. Can not recommend them enough Pros Their customer support is absolutely amazing! I've never had an issue with them like previous hosting companies we've used. Cons Nothing! There isn't anything that is negative about StoragePug. This is one of the best companies I've ever worked with and wish more companies were ran like this one. Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Custom service. I never was able to get quick responses. There hosting site was very limited and out of date. Review Source WA Wes A. Managing Partner Real Estate Used the software for: 2+ years ### "Pug, a Partner to Grow With" August 1, 2026 5.0 We're a regional operator that's been with Pug for website design & hosting for several years now, and the experience has been great. Customer service is top-notch and where Pug really stands out - you get actual humans who know your account, respond quickly, and don't hand you off to a ticket queue. Their culture is another plus, they genuinely care about self-storage operators, and it shows in how they handle updates and feedback. Easy recommendation for anyone running multiple facilities. Pros The customer support is fantastic, with real humans and timely responses. Pug understands that every company has its own story they want to communicate to their customers, and Pug will work hand-in-hand with you to make that happen. From big items like redesigning web pages months or years after launch to small things like changing punctuation or wording in a small copy paragraph, they're willing to do it all to get the website you want. Cons That we didn't switch to them sooner! But seriously, the company and culture are fantastic, and the product speaks for itself. Review Source BM Blake M. Managing Partner Retail Used the software for: 1-2 years ### "StoragePug is the BEST!!" July 8, 2026 5.0 StoragePug built a fabulous website for me and got me started with online rentals. The BEST customer service ever!! Pros Great value for the money! Customer support is outstanding and Insights is easy to use. Phone and chat support are almost immediate. They will make you a priority! Cons No cons. I cannot say anything bad at all about my experience with StoragePug. Zero cons. Do not hesitate for 1 second when considering StoragePug! Review Source CL Chad L. Owner Real Estate Used the software for: 2+ years ### "Smart Business Decision" January 23, 2024 5.0 Excellent! Hands down one of my best business decisions to date. \[sensitive content hidden\]have built a great, honest company who help self-storage owners run their self-storage business more efficiently. StoragePug’s customer service is hands down the best. If I want an update, have a question or need something they always take my call and make you feel like you are their number one priority even though they have thousands of other customers. Pros From the moment I meet the team, I knew I wanted to work with them. All around good honest, hard working people who do what they say and say what they do. Implementing StoragePug was instrumental in my growing companies success. Cons When I first started with StotagePug, the on boarding was a little weird and difficult but since then they have stepped up the onboarding process to make it simple, easy and a very smooth process. Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) I hate “cookie cutter” websites and I wanted to show off my facilities and my previous website provider could not do that. Review Source TG Todd G. Vice President of Operations Commercial Real Estate Used the software for: 2+ years ### "VP-Operations Right Move Storage; StoragePug Review" April 15, 2024 5.0 Excellent; very responsive and helpful with the most challenging of issues. Pros Ease of use, support, quick responses to support needs. Cons A significant amount of time was taken to find solutions that yielded a completely contactless online rental allowing the customer to choose all available services. Review Source JN Joselyd N. Manager Real Estate Used the software for: 2+ years ### "StoragePug has been great for our self storage facility" March 9, 2024 5.0 Its been truly exceptional. They are one of a kind company. Pros Extreme customer focus. From the owner all the way to support staff are extremely helpful. They helped built our site which is the primary mechanism we get rentals (especially because our facility is not on a main road so we don't generally get walk-ins) Cons Nothing I can think of at this time. We love storagepug. Review Source GC Grace C. Regional Manager Real Estate Used the software for: 2+ years ### "Why we love Storage Pug" March 19, 2024 5.0 Awesome!!! Always open to trying new ideas and available to update anything we need and done efficiently, accurately and timely. Pros Great graphics, the very best of customer service. Cons My experience with Storage Pug has been absolutely top notch in all aspects of our business we truly have seen the benefit of this relationship in our business and the partnership is critical to our success ! Review Source TG Tom G. Owner Individual & Family Services Used the software for: 2+ years ### "Edenton Tommy" March 23, 2024 5.0 One of the best business decisions I have ever made. Pros They give our website maximum impact. The drone feature had been exceptional!!! Cons They have been amazing from the beginning. Review Source SS Samuel S. Owner Real Estate Used the software for: 2+ years ### "90 seconds or less" April 2, 2024 5.0 Pros I challenged the pug guys to developing a website that you could do a rental in 90 seconds or less. And they accomplished the feat they are awesome!! Cons Whole experience has been phenomenal. Really love to work they're doing Review Source DB DENISE B. OWNER Real Estate Used the software for: 2+ years ### "StoragePug Reveiw" March 18, 2024 5.0 Storage Pug is always on point when I need to change something. I love being able to login to Insights and review the website performance. Pros I like that the StoragePug team takes time to learn about our industry. Cons API integration - not Storage Pug's fault though. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I was happy with G5, the website was clean and looked really good. But after meeting with Tommy I felt changing from a company who deals with multiple industries might not be in our best interest. Review Source JHS Jane H. S. Self Storage Investment Sales Specialist Real Estate Used the software for: 2+ years ### "Best in industry" January 25, 2024 5.0 Always amazing energy and on time responses Pros Storage Pug understands the customer’s behavior and understands what is important to owners! Cons They only work in one asset class - I have no complaints Review Source JC Jason C. Director, Marketing Commercial Real Estate Used the software for: 6-12 months ### "Customer Service " March 15, 2024 5.0 Pros The customer service from the entire team at Storage Pug is unparalleled. While you're technically a customer, they truly make you feel like they want to be a partner in your success. Cons I do not have any negatives with my experience with Storage Pug. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.