# AkitaBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AkitaBox the right Facility Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191385/AkitaBox/reviews --- AkitaBox 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Reviews of AkitaBox Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews SB Sylvester B Maintenance TechnicianHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “Learning what the application can do was exciting, I enjoyed the pictures of assets, and the maps of our buildings is very helpful when giving out information to our techs to give direct locations.“ June 3, 2025 RS Robert S Director of Building and GroundsFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “It could go as far as placing a date and time on it for managers to see, that way if something goes wrong they can look back and possibly see that the person doing the work might not have done it within the appropriate / allotted time frame to do that work,“ February 18, 2025 SB Sylvester B Maintenance TechnicianHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “I enjoy how we can look up assets by asset number or you can type in the location.“ June 3, 2025 RS Robert S Director of Building and GroundsFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “This would provide the technician the insight that a possible bearing / motor failure is occurring due to higher amp draws.“ February 18, 2025 RS Robert S Director of Building and GroundsFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “I really liked the fact that they sent their team into my building to retrieve accurate data off all of my equipment and loaded it onto their platform.“ February 18, 2025 WF Wendy F Facilities Operations CoordinatorHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “I wind up crating excel reports as the system itself is unable to really quantify their work.“ October 31, 2024 IP Ian P Plumbing ManagerHigher Education, 51 - 200 employeesUsed the software for: 1-2 years. “Akitabox efficiently allows you to systematize your maintenance with recurring preventative maintenance work orders and responsive reactive work orders.“ January 17, 2024 TH Timothy H Office AssociateLibraries, 51 - 200 employeesUsed the software for: More than 2 years. “Most services are web-based, so if you lose service, you lose some of the availability.“ October 31, 2024 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathleen M. Marketing Manager Retail Used the software for: 1-2 years ### "AkitaBox is amazing and easy to handle" March 8, 2023 5.0 I had an excellent experience with AkitaBox. With certainty I can say that it is easy to implement and manage. Therefore the learning curve in my case was very fast. In a couple of days I was already analyzing my installations with the work team. For my team it was also easy to learn. Pros There is something I love about AkitaBox, and that is that it allows me to know the energy consumption in a precise and comfortable way. and comfortable way, since together with my team we manage more than 30 installations all over the city. All over the city. So my job is something that needs a lot of logistics and AkitaBox is ideal for my needs. Cons I can say with all certainty, that I have not found a weak point in AkitaBox. So it is a very solid software, which in my personal opinion has nothing wrong with it.But if I were to look at very small details, I would like the mobile application to be faster. Alternatives considered [Infraspeak](https://www.capterra.com/p/163355/Infraspeak/)[Facilio](https://www.capterra.com/p/175300/Facilio/) Reason for choosing AkitaBox I chose AkitaBox because it is easy to use, and also because of its great performance. But the critical point for choosing this software is the possibility of using it on mobile devices. Since in our work team the management of the installations is largely done through mobile devices. Review Source Response from AkitaBox March 9, 2023 Thank you for your review, Kathleen! Yolanda L. Manager Retail Used the software for: 2+ years ### "Far superior to the competition" March 12, 2023 5.0 In general terms, more than the inconvenience with the mobile application, my experience is very positive. I have also received some really amazing feedback from my team about the performance of AkitaBox. Pros It is difficult to decide which feature I like the most of AkitaBox, because it is a very complete and amazing software that has many good things. If I have to decide for something, it would be the interactive maps of AkitaBox. This feature is the one I like the most. Cons One thing that needs to be improved is to perfect the mobile application to make it more intuitive and easier to use. In my team there have been some problems with this. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Reason for choosing AkitaBox After a period of 1 month reviewing options I came to the conclusion that AkitaBox has more advanced features than the competition. The level of detail in facility management is far behind its close rivals. So even though it costs a bit more money it is worth choosing it. With the experience of using it for more than 2 years I can safely recommend it Review Source Response from AkitaBox March 21, 2023 Thank you for your review, Yolanda! KF Kris F. Electrician Hospital & Health Care Used the software for: 6-12 months ### "A poor installation ruins a product that has lots of potential." January 19, 2024 2.0 I believe with the proper installation and communication between the installer and the user that AkitaBox would be a good asset to any large maintenance department like ours but can not be for sure because that did not happen here. Pros It is set up nicely and has potential. Easy to navigate. Cons The installation was bad the company came in here and identified hundreds of pieces of equipment and called the items whatever they wanted to and it has cost me personally lots of time. And many others say the same about their experience. Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Kris. We're sorry to hear that you are having challenges with finding the assets you need. While we recommend to our customers to follow typical ASTM naming conventions, sometimes adminstrators may have other preferences during data configuration. If you can reach out to your company's assigned Customer Success Manager (or start with our Support@akitabox.com team), we would be happy to talk through the challenges you have and see if there are any suggestions we can bring to your company's administration team. Maria D. Sales Specialist Telecommunications Used the software for: 6-12 months ### "AkitaBox is a great resource for the company" March 8, 2023 5.0 My overall experience with AkitaBox is great. As I mentioned before, when we implemented it in our work team, we achieved great improvements. It eased the burden on a large part of our team. This is why I will always recommend AkitaBox to any company that wants to automate their facility management efficiently. Pros What I like most about AkitaBox is that it allows me to automatically manage everything related to automate the workflows of facility management. Our old system was very slow and laborious to handle. With AkitaBox we improved our performance by 400%. We checked this by reviewing the current and old statistics. Cons Regarding my personal experience with the use of AkitaBox, I found only one thing I didn't like, and that was when I started using the mobile application. Sometimes the application stuck and did not start correctly, but this was solved and only happens in rare occasions. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[L2L Connected Workforce Platform](https://www.capterra.com/p/144367/Dispatch/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing AkitaBox There is an essential factor in the decision to acquire AkitaBox and it is the price-quality.After a study of the competition, we came to the conclusion that the advantages offered were justified for the total value of use. Therefore we did not find anything better than AkitaBox in that price range. Review Source Response from AkitaBox March 9, 2023 Thank you for your review, Maria! LD Lester D. Director of Maintenance and Transportation Education Management Used the software for: 2+ years ### "Director of Maintenance/Transportation" February 18, 2025 5.0 It's been a very good relationship over the years, and I plan to continue that relationship. If I have any questions or issues I'm able to make contact with the staff very quickly. Pros The program itself is well put together and easy to use. But what I like the most is that Akitabox has listen to our opinions and made changes for us to accommodate those needs and desires. Cons I cannot think of anything to really say is a con. Review Source Response from AkitaBox February 20, 2025 Thank you for your review, Lester! JB John B. Facilities Supervisor Government Administration Used the software for: 2+ years ### "Effective facility management software" January 16, 2025 5.0 AkitaBox allows us to streamline operations and communicate easily to address needs in multiple facilities. Very useful tool with good vendor support Pros It's a comprehensive package that allows us to stay in one software program for proactive, reactive and Capital needs / issues Cons There is no internal "Back" button on the search engine. Every search starts over at the top of the sort order Review Source Response from AkitaBox January 21, 2025 Thank you for your review, John! We appreciate your feedback. Please be sure to contact your company's assigned AkitaBox customer success manager with any additional needs or suggestions. MB Michael B. Director of Facilities Facilities Services Used the software for: 2+ years ### "A great facility solution" January 31, 2025 4.0 It is a great product for facility work. Pros The ease and speed of adding new assets to a building. Cons The work order system is kind of clunky compared to other products on the market. Switched from [FMX](https://www.capterra.com/p/130563/FMX/) More functionality for Facility assessments. Review Source Response from AkitaBox February 3, 2025 Thank you for your review, Michael. Please be sure to reach out to your customer success manager with any additional feedback. We're here to listen. Thank you for being a customer! MB Mary B. Bookkeeper Education Management Used the software for: 1-2 years ### "Best Customer Service" January 17, 2025 5.0 We are very pleased! The product is great and customer service is outstanding!! Pros Customer Service! \[sensitive content hidden\] is phenomenal!! Cons Can't search work orders by the work order number. Review Source Response from AkitaBox January 21, 2025 Thank you for your kind review, Mary, and thank you for the kudos for our team! AK Austin K. EHS and Facility Manager Food & Beverages Used the software for: 2+ years ### "Simple to Use and Great Tool! " October 31, 2024 5.0 I love using AkitaBox. Great tool for anyone looking for a facility management software. Pros Simple to use. Easy to train others on. Great for tracking service requests and work orders. Cons Unable to see asset totals spent on labor, parts, etc. Have to open each individual work order to gather this information. Review Source Response from AkitaBox November 12, 2024 Thank you for your review and feedback, Austin! Please be sure to reach out to your customer success manager with additional feedback. Thank you for being an AkitaBox user. CP Calvin P. Special systems coordinator Education Management Used the software for: 2+ years ### "Great system just needs a few tweaks " November 1, 2024 5.0 I have been using akitabox for over 6 years I have had a lot of experience with the system I have also co-hosted a webinar for the system. Pros ease of use and having a database of information in one spot Cons Need a real app for users the mobile site just doesn't cut it when your trying to function in the field Review Source Response from AkitaBox November 14, 2024 Thank you for your review, Calvin, and thank you for being a long time premier user of AkitaBox! We appreciate your ongoing feedback and we are constantly working on rolling out more features you can utilize in the field. Stay tuned! BV Bill V. Carpenter Education Management Used the software for: 1-2 years ### "AkitaBox helps keep the workplace moving." December 11, 2024 4.0 AkitaBox has helped our maintenance department keep track of all assets, due dates, and costs. It has been very helpful. Pros It is a great resource to help track work orders that are in progress. Cons The mobile version isn't very user friendly. Review Source Response from AkitaBox December 16, 2024 Thank you for your review, Bill! CT Cassandra T. Purchasing Manager Food & Beverages Used the software for: 1-2 years ### "Akita Box- love it" November 14, 2024 4.0 its user friendly, easy to use and easy to manage Pros The organization behind it, how you can view all your task at once Cons Not being able to make certain things be required Review Source Response from AkitaBox November 21, 2024 Thank you for your review, Cassandra. We'll pass your feedback on to our team. Please reach out to your CSM with additional comments and suggestions. We're here to listen. PW Paul W. Painter Plumber Facilities Services Used the software for: 2+ years ### "Very helpful site for making job much more easier and effective..." January 29, 2024 4.0 Overall Akita Box has been a overall success in my eyes very helpful and easy to maneuver keeping all my work orders there with just a few taps of my keyboard!!! very happy with this overall site.... Pros That it keeps all my work orders in one single place that is readily and there whenever I need it... Cons That I don't have it on my phone yet its probably my fault that it isn't just because i haven't sat down and tried yet... Review Source Response from AkitaBox February 5, 2024 Hi Paul, Thank you for your review and feedback, and thank you also for your organization's continued partnership. If you have additional feedback, please reach out to your Customer Success Manager. GC Glenda C. KIPP Texas Coordinator, Facilities Services Education Management Used the software for: 1-2 years ### "I am using AkitaBox to perform fire & life emergency equipment inspections and the information is used as I build the KTX Inspection Program." January 17, 2024 5.0 Good. This year I created two project templates. They are making it easy for me to perform semi-annual fire & life emergency equipment inspections. I am pleased with the information provided by this inspection. Pros Project function to create inspection questions that repeat each time I select the project name including selection options such as Pass, Fail or N/A. Consistency allows me to inspect each campus equally. Inspection information gives us target areas where we need to improve. Cons Reports showing me the work orders I entered will give me a solid number of each inspection area I am targeting for improvement. NOTE I have a work around by starting each Subject field with FLS. I am not sure yet how the dashboards look but would like to review and deep dive to see how the dashboards can support improvements or see trends. Review Source Response from AkitaBox January 23, 2024 Thank you for your review and continued partnership, Glenda! Please reach out to your Customer Success Manager to help with a dep dive into dashboards and other improvements. We are here to help! NS Nicholas S. Facilities Specialist Government Administration Used the software for: 2+ years ### "A Good product" January 17, 2024 4.0 overall it is a positive experience and I would suggest it to someone looking into using it. Pros it is overall a very useful and easy app to use and keeps facilities running smoothly Cons the mobile app from phone. I would say I use the mobile app to close out a ticket or just to see what has come in. Most of my use is on a desktop Review Source Response from AkitaBox January 18, 2024 Thank you for your review, Nicholas, and thank you for your company's continued partnership. LP LeRoy P. Facilities Director Education Management Used the software for: 2+ years ### "Great system" January 19, 2024 5.0 Used the info on the programs many times. Easy to work with. Customer service great Pros All the info in one place from rooms sqft. to roof top units it's all there Cons The work order had to be assigned to one person in the pass. Now that problem is fixed you can assign to multiply people problem solved Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, LeRoy, and thank you for your organization's continued partnership! MF Meng F. Software Engineer ii Information Technology and Services Used the software for: 1-2 years ### "Streamlined Facility Management on Reliable CMMS" March 24, 2023 5.0 It has made work descriptions and orders issues easy and paperless Pros Convince,easy to use on phone and simplicity in website navigation. Cons I can't even think about any dislike, the platform is perfect. Review Source Response from AkitaBox March 27, 2023 Thank you for your review, Meng! VR Victor R. Plant Supervisor Facilities Services Used the software for: 2+ years ### "Easy to use" January 18, 2024 5.0 Easy to use and a lot better then submitting paperwork. Pros It is relatively easy to schedule and request work to be performed by certain departments. Pick a department, describe work needed and done. Cons The use of the qr code scanner is a pain to use when there is no app available on the go. It is useless for our facility since we have to go back to a desktop to submit work orders. Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Victor! Please be sure to reach out to your Customer Success Manager with additional feedback. DW David W. Safety & Security Manager Education Management Used the software for: 2+ years ### "Thoughts on AkitaBox" October 12, 2020 4.0 Overall, my experience has been very good. It is a major improvement over out last system. Pros It is very streamlined and gives me a lot of great customization options. I love the document import feature. Waaaaaaaay easier to use than School Dude. Cons 1\. Can't make changes to Pins across all locations. 2. Can't make custom pin icons. 3. Can't create 1 PM and attach several pieces of equipment. 4. Mark-up tool needs to have a "Text Box" option. 5. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.(We have a lot of equipment.) 6. On work orders, there should be a "Complete" option which gives a person a chance to log work and removes them from the work-order. Then the last person on the work-order could complete and "close" the work order. Review Source Response from AkitaBox October 20, 2020 David, thank you for the feedback! We appreciate hearing the good and bad about AkitaBox so we can continuously improve. I have shared your feedback with our product team so they take a look at ways to improve the software. Great to hear you are enjoying the user experience and customization of the software. You guys have certainly made it your own! We look forward to our continued partnership. SA Safiah A. IT Executive Real Estate Used the software for: 1-2 years ### "AkitaBox review" March 10, 2023 5.0 Pros The implementation of AkitaBox in my team has been nothing but excellent; we've seen immediate increases in efficiency and productivity compared to our previous approach of manual installation management, which was both time-consuming and inefficient. This is why it was notable when I introduced AkitaBox. Cons As for improvements, I'd want to see improved maps and map printing. Sharper, with the option to zoom in; also, the icons should have their zoom feature so they don't obscure the maps when zoomed out. It would be helpful if the maps were labeled according to our unique requirements. It would be great if a full-page map could be printed. Review Source Response from AkitaBox March 14, 2023 Thank you for your review, Safiah, and thank you for your feedback as well. Please be sure to pass on your feedback about map printing to your CSM. MC Mario C. District Facilities Coordinator Facilities Services Used the software for: 2+ years ### "3yr Akitabox user " January 22, 2024 5.0 Pros The simplicity that the program offers. When sending and receiving work orders. The ability to create schedules. Cons I am still learning so its hard to tell what I dislike Review Source Response from AkitaBox January 23, 2024 Thank you for your review, Mario! JS James S. Coordinator for building services Education Management Used the software for: 1-2 years ### "RGS AkitaBox" February 9, 2022 5.0 Excellent! I love storing work orders to different assets that we have had work done to, in order to keep record of work performed on all assets. Pros The layout and how easy it is to add items to the floor plans. Cons I would like to see more variety of icons to use for different items names. Review Source Response from AkitaBox February 11, 2022 Thank you for the feedback, James! We appreciate your time and effort to help us improve the product. DM Daryl M. Director of Operations Education Management Used the software for: 2+ years ### "Inventory" October 12, 2020 5.0 Has been a very good experience. Pros AkitaBox is very user friendly and easy to navigate for administration, users, and service requester's. Cons A inventory tabulation area. Also implementation team goes to fast and misses things. Would love to have more reporting options for reports. Review Source Response from AkitaBox October 20, 2020 Thank you for the review Daryl, we appreciate your taking time our of your busy day! We are glad the transition from School Dude has been smooth and that AkitaBox has been quickly adapted by your users. Our product team is actively looking at solutions for inventory in AkitaBox, so if you would like to provide direct feedback or have specific reporting option ideas feel free to let your customer success manager know! tD troy D. HVAC Engineer Building Materials Used the software for: 1-2 years ### "Soled for the price" January 17, 2024 4.0 Akita Box is a good way to manage large buildings. Pros Akita Box is a good overall tool that if used right can improve work flow. Cons Akita Box mobile website can be hard to use. Review Source MH Mark H. Director of F&O Education Management Used the software for: 1-2 years ### "Review" October 12, 2020 4.0 Over all it's good. We are not 100% complete with our implementation. Pros I like the mapping portion. It's nice to see exactly where the work needs to be performed. Cons More pin options. We duplicate a lot of the pins because there are limited options. The ability to apply more than one piece of equipment to a work order. Especially for PMS. Review Source Response from AkitaBox October 20, 2020 Hi Mark - So glad AkitaBox is working out for you so far! Thank you for taking the time to provide your review. We appreciate the product feedback and have shared it with our product and engineering teams. We look forward to our continued partnership! Talk to a Capterra advisor for free and get results within 15 minutes.