# Loom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Loom the right Screen Recording solution for you? Explore 520 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191187/Loom/reviews --- Loom 4.7 (520) [View alternatives](https://www.capterra.com/p/191187/Loom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Reviews of Loom Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “As an University adjunct instructor teaching online courses, I find Loom so helpful in conveying information to my students so easy. And allows for some of the "intricacies" of certain procedures (such as graphing or completing certain forms and procedures) to be demonstrated outside of our limited synchronous time together each week.“ November 27, 2025 SV Sammi V Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Editing options are also basic, so it’s not ideal if you need polished, professional video production.“ November 13, 2025 MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “I'm also able to put videos in folders, so they can be organized by the course I teach. Though I can also share links to share from all folders with different groups.“ November 27, 2025 GA Georgina A otherE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “In both cases, resolution of the avatar window is not the best; specially when using a background, my image flickers weirdly like if there was an aura.“ September 23, 2025 MC Matias C CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles.“ October 21, 2025 MG Matteo G CMOEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “Loom worked well for my needs, but my experience was soured by the lack of customer-friendly support and strict renewal rules.“ November 19, 2025 MC Matias C CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Screen capture is stable, file sharing via links is effortless, and for remote work Loom has been the most effective “show, don’t tell” solution we’ve tried.“ October 21, 2025 RL Rebecca L Insights SpecialistRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up.“ September 26, 2025 ## Showing most helpful reviews Showing 1-25 of 520 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Johna D. Director of Operations Consumer Services Used the software for: 6-12 months ### "Loom Review " February 24, 2026 5.0 Pros I thought it was a nice visual way to show examples for training material for my staff. It was nice to be able to send videos in live time. Cons The speed was hard to figure out at 1st but once I played around with it I was able to figure it out with no issues. Review Source MC Matias C. CEO Marketing and Advertising Used the software for: 1-2 years ### "he fastest way to explain anything async, indispensable for remote teams" October 21, 2025 5.0 I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and reliable for client-facing content. Value for money is excellent if your team records regularly; even on lighter months, the AI summaries and instant sharing justify the tool when you’re remote. Customer support has been responsive the few times we reached out. Screen capture is stable, file sharing via links is effortless, and for remote work Loom has been the most effective “show, don’t tell” solution we’ve tried. Five stars from me because it meaningfully improves communication speed and clarity. Pros What I like most is how quickly I can record, share, and get watched. Screen + camera setup is frictionless, links are instant, and viewers can add comments or emoji so I know what landed without a meeting. For remote work this collapses back-and-forth emails into a single clear video. Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. Cons There isn’t much to dislike, but the web editor is intentionally lightweight, so fine audio mixing or multi-track polish still requires exporting. I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. None of these were deal-breakers. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Loom Compared with using ClickUp’s recording inside our PM stack, Loom is purpose-built for async video. It’s quicker to start, lighter for clients to view, and offers better commenting, transcripts, permissions, and analytics. Adoption was immediate across the team and with clients. Switched from [Google Vids](https://www.capterra.com/p/10030512/Google-Vids/) We moved from Google Vids because Loom’s capture-and-share flow is faster for remote work: instant links, camera bubble, AI summaries/chapters, and simple viewer analytics. Clients outside our domain could open videos without friction, which shortened feedback cycles and reduced meetings. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Loom review" March 27, 2026 4.0 My experience with Loom has been very positive. It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. Pros It lets me explain something without needing to schedule time with someone. It’s great for walkthroughs, quick demos, and giving feedback because the message lands with context—people can see exactly what I’m referring to. I also like that it’s easy to share and revisit later, so the same recording can help multiple people without repeating myself. Cons One downside is that recordings can get scattered over time unless there’s a consistent way to organize them, so finding “that one video” later can take effort. Also, editing is helpful but still a bit time-consuming if you want a really polished outcome—sometimes it’s easier to re-record than to fine-tune a longer clip. Review Source Amr A. Performance Manager Financial Services Used the software for: Less than 6 months ### "Disappointing Service" March 9, 2026 1.0 Very horrible and i wish i never used it, i only did because a friend recommended it to me but now after this experience which i had, i mean even the app performance is very poor that i 've to restart my recording alot. Pros The uploading system is very good and i can't deny that, also the fact that i can blur my background is also good feature. Cons Disappointing ServiceI am extremely disappointed with my experience with Loom. My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund. Even during the first month, I hardly used the platform (only a couple of videos) because the app's performance was poor and did not meet my expectations. The user experience was overall very unsatisfying. It is frustrating to be charged for a service I am not using and have no intention of using due to its low quality. I expected better customer flexibility for a "pro" service. I would recommend looking for more reliable alternatives with better support policies. Review Source SP Stephanie P. American accent coach E-Learning Used the software for: 2+ years ### "Excellent Tool But No Longer for Small Businesses" April 16, 2026 4.0 Pros Loom makes it really easy to record high-quality videos, both with just video and with a small video overlay over a screen recording. The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement. Cons The pricing has increased over the years, and more features continue to be hidden behind tiered paywalls. After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. What was once an innovative and super streamlined tool that could be used in business and education has now been affected by the enterprise SaaS bloat. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 1-2 years ### "Easy, Simple and effective." December 14, 2025 4.0 Does exactly what it is intended to and i need it to do - simple, quick and reliable. Recording' videos made easy. Pros Simplicity and the ability to share with links. I've used competitors, and they also seem very buggy. Scren capture is strong. Cons Nothing to really note, it has limited functionality and is simple to use - no complaints as a user of loom Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Vidyard also was super buggy on mac pro - frustrating to set up and use. Never had an issue with loom Review Source MS Mehran S. Video editor Information Technology and Services Used the software for: 6-12 months ### "Loom! A great video recording app with AI" February 20, 2025 5.0 My overall experience has been very positive. I used loom for a big project where i had to make almost 1500 videos from scratch and loom helped me in making all of those.Its built in AI features like auto captions, auto titles ,summary helped me a lot in doing my work effectively.I used used the option to add links extensively. Pros The videos get automatic titles and captions which is very helpful Cons If you mess up your recording you have to start from the beginning. There is no option to keep continuing after dinner point of time Alternatives considered [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[SafeShare.tv](https://www.capterra.com/p/187785/SafeShare-tv/)[Movavi Video Editor Plus](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/) Reason for choosing Loom Because of it's price and ease of use.Also it could be deployed easily Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/)[Snagit](https://www.capterra.com/p/209649/Snagit/) They were kind of outdated and we had been using them for long time wanted to try something new Review Source Happy Watipaso C. Accountant E-Learning Used the software for: 1-2 years ### "Loom Made My Presentations Effortless – A Game-Changer for Team Collaboration!" March 9, 2025 5.0 Overall, I had the most easiest time on loom than any other presentation software. Pros easy to navigate, I used it for my presentation, I must say i was completely sold. And i managed to easily train my co-workers how to use it. Cons I am yet to find any cons, maybe a noticeable one would be how it launches itself when I switch on my laptop. Alternatives considered [Snagit](https://www.capterra.com/p/209649/Snagit/) Reason for choosing Loom Again the choice was easy once we tried loom. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom did not give us easy access to what we needed. Review Source Cindy M. Product Support Specialist Automotive Used the software for: 6-12 months ### "Loom - A Time Saver" January 20, 2025 4.0 Loom has been a huge timesaver. I also find that when I record a video answer for a customer, it makes them feel more important than an email. Pros I love that it saves me time. Instead of taking screen shots and making an email with arrows etc., I can easily record the steps on how to do something. Or, instead of phoning someone to explain how to do something or walking them through it over the phone, I can make a short Loom video for them. Also, if someone else has the same issue or question, I already have the Loom video with the answer to send to them. Cons I use two computer screens and I find it difficult to get Loom to record the correct screen or it will allow me to record the Loom homescreen, but not switch over to the actual screen I want to record. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Because I don't have to build slides for a video. Review Source JK Johanna K. Senior Manager of Communication Staffing and Recruiting Used the software for: 2+ years ### "A Staple Across Our Teams to Share Processes & Information" April 3, 2025 5.0 We started using Loom for our IT support team to be able to capture simple processes for people to follow step-by-step to be able to access or complete tasks. But it has become a staple throughout many of our departments now to be able to share processes and information! Pros Loom is the easiest screen and video / voiceover capture. It has such easy settings and it takes all of 3 clicks to screen capture any process. PLUS the captions function! Love it. Cons Honestly, I have no complaints about Loom. Switched from [Snagit](https://www.capterra.com/p/209649/Snagit/) I'm not sure but, to me, it seems like Loom has way more capability and is less glitchy. Review Source Zach W. Director of Sales and Marketing Marketing and Advertising Used the software for: 6-12 months ### "Why Choose Loom over Zoom?" June 25, 2024 5.0 Pros Super easy to use. Similar interface to Zoom, Skype, etc. Ease of recording and Chrome extension really boosted the product's usefulness. Cons The only issue was that one older person on my team would always forget to record, complaining about it being too hard to use. Turned out they never read any of the how-to's or the use documentation. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Loom Much better features. Easier to use than competing SAAS. The collaborative features and the transcribing really make Loom the MVP of telecommunications video-conferencing software field. Review Source HM Hannah M. Chief of Staff Fund-Raising Used the software for: 2+ years ### "Are You Remote? It's Time to Loom. " April 4, 2025 5.0 I started using Loom in 2022, when I joined my current company. Since then, I've ebbed and flowed while using it but where I've found it most helpful is for internal collaboration at our remote agency. It saves misunderstandings, allows us to skip a meeting and instead, show someone what we mean, and makes training & onboarding simpler, because we've been able to quickly and easily document processes. I think Loom is such a gift to remote teams and hope more people use it! Pros Loom is an SOP and quick chat time saver. Instead of answering a quick call to screenshare or setting up a time to Zoom, I'm able to quickly and thoughtfully go through something, at my own leisure, and show exactly what I mean. It saves me a ton of time going back and forth with direct reports internally, and allows me to quick share how I think about something while also showcasing how to do that. Especially in a fully remote company, a tool like Loom is such a lifesaver for day to day work. Cons A few things I don't like... \* How quickly you run out of space on videos \* Automatically speeding up the videos. I just wish it would let me make that decision myself, you know? \* it can sometimes be really glitchy when it comes down to it. Review Source MD Mike D. CEO E-Learning Used the software for: 2+ years ### "Loom is great... wish it had video playlists" March 4, 2025 4.0 Loom is a great product. The only reason why I keep it four stars is because of the inability to create playlists If you aren't using this sort of video Communication in today's day and age you are missing out. Loom is great. Highly recommended Pros Easy UI, I like the AI summaries it's the text below the thumbnail when pasted. Editing is good and easy. Especially when they launch the keyword editing tool like Descript Customer service is good. Cons That you cannot include a playlist of videos... like hippo and Dubb. It would be amazing to have the feature video as a brief introduction and then supporting video content underneath. I have been Loom user for at least 4 years now.... It used to be called opentest.com .... I was one of the first 50 users. I have been requesting this feature since day one Review Source AD Arran D. CEO Marketing and Advertising Used the software for: 1-2 years ### "My experience with loom after 1 year" December 7, 2024 5.0 Very pleased with Loom, been a user for over a year and could not be happier Pros Ease of recording videos and also the library to look through past recordings, the speed up feature also Cons Can be a little glitchy at times especially when starting a recording Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "The chrome extension for every creator" April 23, 2025 5.0 Simple chrom extension that makes recording easy for me. I also dont have to download this recordings in order to share it with my client so bonus for that. Pros They save my videos forever and I appreciate that. I stil have videos I recorded on loom 4 years ago and the fact that it has not been deleted is big deal for me Cons Loom is great but i dont think the prices are worth it for low pocket spenders. I don't want to shell our $15 every month if i ony record twixe a week, Review Source SM Sofie M. Owner Wholesale Used the software for: 1-2 years ### "Amazing Screen Recording" February 26, 2025 5.0 If you want to share tips, make a video course or just an alternative to your windows / mac screen recordings - this is it! It transcribes automatically so you can go back to the video and look it up in the Transcript without having to watch the whole video Pros It’s intuitive, fast, and so helpful - I use it to show my clients how to use certain tools. The inscreen video makes it a more personal experience. Cons I honestly haven’t found anything I dislike. It has a good free version as well! Review Source AP Ashley P. Administrative Assistant Accounting Used the software for: 6-12 months ### "The future of training" May 29, 2025 5.0 Loom has made it easier to help onboard new staff members or explain how to fulfill my role if I was out of the office. It fills in the gaps where written word or a verbal explanation isn't enough. Pros I love how easy it is to capture everything I'm doing on screen and save those videos for future use! I also love the integration with other platforms such as Trainual! Cons There really isn't anything I don't like about Loom! I do look forward to more integrations with other products and platforms. Review Source LH Lucas H. UI UX Designer Design Used the software for: 1-2 years ### "Screen Say" May 14, 2025 5.0 Started using Loom to cut down on back-and-forth. Works great for walkthroughs or quick updates Pros Record launches in quickly, camera bubble's just enough presence without feeling awkward Cons Editing’s simple, sharing even simpler. So far, nothing got in the way Review Source AB Anwar B. Senior Technical Specialist Marketing and Advertising Used the software for: 6-12 months ### "Loom Review" November 12, 2024 4.0 Great overall experience with creating Loom videos, quick and easy to setup and easy to use. great for training videos and explaining things to customers Pros Very easy to create quality loom videos and store them efficiently, the dashboard feature has alot of good features you can use, also great that it auto creates a description for you Cons Mainly the amount of videos that can be saved Review Source Victory A. Sales Representative Marketing and Advertising Used the software for: 6-12 months ### "It's am amazing experience overall" January 30, 2025 5.0 Its an amazing app, makes it easy to produce videos, copy and paste video links on websites. It's cool. Pros Its so flexible and easy to navigate. Easy to copy links, clear videos. Cons I can of find it hard to edit videos, but outside that its cool Review Source RL Rome L. Principal Architecture & Planning Used the software for: 1-2 years ### "Great software to record presentation and SOPs" April 3, 2025 5.0 Pros The easy of use to record presentation or SOPs Cons They charge extra for further features instead of including them in the paid version. Review Source RA Rob A. Founder Management Consulting Used the software for: 6-12 months ### "Save time and reduce meetings with this software! " September 7, 2024 5.0 I use this software daily and love the time it saves me from having meetings. Pros Ease of use, speed to Learn how to use it. It’s really easy to show clients and colleagues how to so something on a system using a screen recording. Cons Nothing, I can’t fault this software it’s a no brainer for me. Alternatives considered [Movavi Video Editor Plus](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/) Reason for choosing Loom Did everyone I needed and was better value. Review Source EE Ezequiel E. Team Lead Outsourcing/Offshoring Used the software for: Less than 6 months ### "Standardize processes with Loom" October 24, 2024 5.0 Loom has allowed me to store, organize, and share videos with my organization in a way that has allowed me to increase my productivity and my organization's results. Pros At first I didn't see the potential, I saw it only as a way to respond to third parties, but now I see it as a way to solve challenges, report opportunities, and improve communication at all levels of my organization. Cons The truth is that at first I thought it wouldn't be easy, but it was just a matter of ignorance. It was just a matter of watching a tutorial and that was it. Review Source SK Simone K. AE Hospitality Used the software for: Less than 6 months ### "Basic tool" March 3, 2025 4.0 It is helpful if you neeed to get or give a first in person expression, or for tutorials as its easy to follow and use Pros Easy to log in and download the videos, very practical in recruitment or for tutorial purposes Cons Sometimes not enough options for customisation Review Source JE Jose E. eCommerce Manager Retail Used the software for: 2+ years ### "Excellent Screen Recording App" August 15, 2024 5.0 Pros Easy to make and share videos with team members. Cons Sometimes I have problems with the recording function if using a browser other than Chrome. Review Source Similar Products Featured