# Loom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Loom the right Screen Recording solution for you? Explore 523 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191187/Loom/reviews --- Loom 4.6 (523) [View alternatives](https://www.capterra.com/p/191187/Loom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Loom Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive and accessible design 100% positive reviews out of 38 Most users report the user interface is intuitive, easy to navigate, and accessible for all skill levels. Frequent bugs and instability 62% negative reviews out of 63 Most users report bugs and issues cause crashes, glitches, and unreliable performance, often requiring workarounds. Efficient training and onboarding 100% positive reviews out of 24 Most reviewers describe training and learning curve as minimal, enabling quick onboarding and effective knowledge sharing. Slow uploads and lag 70% negative reviews out of 33 Most users comment performance and speed issues include slow uploads, laggy recording, and delays, especially with poor connections. Theresia K Freelancer , 1 employee. "The phone app is very slow when it comes to videos uploading, it sometimes takes hours for the video to be uploaded, they need to fix this." Reduces unnecessary meetings 100% positive reviews out of 20 Most reviewers indicate meeting features help minimize live meetings, saving time and streamlining communication. Tristan F Marketing Coordinator, 11 - 50 employees. "Loom makes it really easy to explain ideas, give feedback, or walk through campaigns without scheduling another meeting." ## Showing most helpful reviews Showing 1-25 of 523 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elysia S. Founder Consumer Services Used the software for: 1-2 years ### "Perfect for training overseas teams!" April 20, 2026 5.0 I have a team that helps me with my business and podcast that live internationally. Because we work in different time zones, Loom makes it so easy to review projects and give notes in real time. It also helps with training. Currently I'm teaching my VA how to prep the edit for my show and I was able to record a 45 minute loom for her to watch me edit the show in real time. It was so helpful! Pros Having the Loom plug in on chrome makes it so easy to send my team walk throughs of what I want them to learn and do for new tasks. It is so easy for training and sharing revisions of projects. Cons I am sometimes confused on the privacy of loom's videos and often double check the settings. However, that could just be user error. Alternatives considered [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Reason for choosing Loom Loom is easier to use for any browser without logging in to another website. Review Source MC Matias C. CEO Marketing and Advertising Used the software for: 1-2 years ### "he fastest way to explain anything async, indispensable for remote teams" October 21, 2025 5.0 I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and reliable for client-facing content. Value for money is excellent if your team records regularly; even on lighter months, the AI summaries and instant sharing justify the tool when you’re remote. Customer support has been responsive the few times we reached out. Screen capture is stable, file sharing via links is effortless, and for remote work Loom has been the most effective “show, don’t tell” solution we’ve tried. Five stars from me because it meaningfully improves communication speed and clarity. Pros What I like most is how quickly I can record, share, and get watched. Screen + camera setup is frictionless, links are instant, and viewers can add comments or emoji so I know what landed without a meeting. For remote work this collapses back-and-forth emails into a single clear video. Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. Cons There isn’t much to dislike, but the web editor is intentionally lightweight, so fine audio mixing or multi-track polish still requires exporting. I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. None of these were deal-breakers. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Loom Compared with using ClickUp’s recording inside our PM stack, Loom is purpose-built for async video. It’s quicker to start, lighter for clients to view, and offers better commenting, transcripts, permissions, and analytics. Adoption was immediate across the team and with clients. Switched from [Google Vids](https://www.capterra.com/p/10030512/Google-Vids/) We moved from Google Vids because Loom’s capture-and-share flow is faster for remote work: instant links, camera bubble, AI summaries/chapters, and simple viewer analytics. Clients outside our domain could open videos without friction, which shortened feedback cycles and reduced meetings. Review Source Amr A. Performance Manager Financial Services Used the software for: Less than 6 months ### "Disappointing Service" March 9, 2026 1.0 Very horrible and i wish i never used it, i only did because a friend recommended it to me but now after this experience which i had, i mean even the app performance is very poor that i 've to restart my recording alot. Pros The uploading system is very good and i can't deny that, also the fact that i can blur my background is also good feature. Cons Disappointing ServiceI am extremely disappointed with my experience with Loom. My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund. Even during the first month, I hardly used the platform (only a couple of videos) because the app's performance was poor and did not meet my expectations. The user experience was overall very unsatisfying. It is frustrating to be charged for a service I am not using and have no intention of using due to its low quality. I expected better customer flexibility for a "pro" service. I would recommend looking for more reliable alternatives with better support policies. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Loom review" March 27, 2026 4.0 My experience with Loom has been very positive. It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. Pros It lets me explain something without needing to schedule time with someone. It’s great for walkthroughs, quick demos, and giving feedback because the message lands with context—people can see exactly what I’m referring to. I also like that it’s easy to share and revisit later, so the same recording can help multiple people without repeating myself. Cons One downside is that recordings can get scattered over time unless there’s a consistent way to organize them, so finding “that one video” later can take effort. Also, editing is helpful but still a bit time-consuming if you want a really polished outcome—sometimes it’s easier to re-record than to fine-tune a longer clip. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 1-2 years ### "Easy, Simple and effective." December 14, 2025 4.0 Does exactly what it is intended to and i need it to do - simple, quick and reliable. Recording' videos made easy. Pros Simplicity and the ability to share with links. I've used competitors, and they also seem very buggy. Scren capture is strong. Cons Nothing to really note, it has limited functionality and is simple to use - no complaints as a user of loom Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Vidyard also was super buggy on mac pro - frustrating to set up and use. Never had an issue with loom Review Source Happy Watipaso C. Accountant E-Learning Used the software for: 1-2 years ### "Loom Made My Presentations Effortless – A Game-Changer for Team Collaboration!" March 9, 2025 5.0 Overall, I had the most easiest time on loom than any other presentation software. Pros easy to navigate, I used it for my presentation, I must say i was completely sold. And i managed to easily train my co-workers how to use it. Cons I am yet to find any cons, maybe a noticeable one would be how it launches itself when I switch on my laptop. Alternatives considered [Snagit](https://www.capterra.com/p/209649/Snagit/) Reason for choosing Loom Again the choice was easy once we tried loom. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom did not give us easy access to what we needed. Review Source Cindy M. Product Support Specialist Automotive Used the software for: 6-12 months ### "Loom - A Time Saver" January 20, 2025 4.0 Loom has been a huge timesaver. I also find that when I record a video answer for a customer, it makes them feel more important than an email. Pros I love that it saves me time. Instead of taking screen shots and making an email with arrows etc., I can easily record the steps on how to do something. Or, instead of phoning someone to explain how to do something or walking them through it over the phone, I can make a short Loom video for them. Also, if someone else has the same issue or question, I already have the Loom video with the answer to send to them. Cons I use two computer screens and I find it difficult to get Loom to record the correct screen or it will allow me to record the Loom homescreen, but not switch over to the actual screen I want to record. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Because I don't have to build slides for a video. Review Source SP Stephanie P. American accent coach E-Learning Used the software for: 2+ years ### "Excellent Tool But No Longer for Small Businesses" April 16, 2026 4.0 Pros Loom makes it really easy to record high-quality videos, both with just video and with a small video overlay over a screen recording. The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement. Cons The pricing has increased over the years, and more features continue to be hidden behind tiered paywalls. After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. What was once an innovative and super streamlined tool that could be used in business and education has now been affected by the enterprise SaaS bloat. Review Source GAC Georges Attino C. Journaliste International Multimedia Telecommunications Used the software for: 2+ years ### "Fast and Easy Video Sharing" June 9, 2026 4.0 Pros Loom proved to be a very practical tool for recording and sharing videos quickly. It allows concepts to be explained or information to be presented in a clear and visual way. Cons The free version has some limitations, especially regarding video length. Advanced use will require a subscription, that's for sure, and certain features are also restricted. Review Source Kristin H. Owner Medical Practice Used the software for: 6-12 months ### "Great video instruction creator" May 15, 2026 5.0 Pros I love making loom videos for my employees. It is a great platform to be able to show how to move through websites and screens. I like how you can have video on or off. Cons It would be great to be able to tag spots in videos to jump to sections. Otherwise there is not much I don't like! Review Source JK Johanna K. Senior Manager of Communication Staffing and Recruiting Used the software for: 2+ years ### "A Staple Across Our Teams to Share Processes & Information" April 3, 2025 5.0 We started using Loom for our IT support team to be able to capture simple processes for people to follow step-by-step to be able to access or complete tasks. But it has become a staple throughout many of our departments now to be able to share processes and information! Pros Loom is the easiest screen and video / voiceover capture. It has such easy settings and it takes all of 3 clicks to screen capture any process. PLUS the captions function! Love it. Cons Honestly, I have no complaints about Loom. Switched from [Snagit](https://www.capterra.com/p/209649/Snagit/) I'm not sure but, to me, it seems like Loom has way more capability and is less glitchy. Review Source AP Ashish P. Chief Marketing Officer E-Learning Used the software for: 2+ years ### "A great async work tool" July 8, 2025 5.0 I've saved countless hours of meetings thanks to Loom! I feel like Loom is an essential part of modern remote work culture. Pros Loom is a fantastic asynchronous work tool. I like the interface, the AI-powered features, the easy sharing and editing options, and the embedding in email, Docs and various other tools. Cons I feel like Loom is a bit aggressive when it comes to pushing its premium features. Those growth hacks, or whatever you call them, are visible everywhere and often interfere with the interface. Review Source PL Pierrene L. Virtual Assistant Executive Office Used the software for: 2+ years ### "The Perfect Recording Software!" March 31, 2025 5.0 My experience with Loom has been really positive. t’s a very a easy-to-use and convenient tool for me. The ability to download videos directly to my phone through the app is a huge plus! I would say this software is user-friendly, efficient, and perfect for anyone who wants to create content without a steep learning curve. Pros Perfect for Recording YouTube Videos – I use Loom to record my YouTube videos (as they are usually screen captures). I must say that this software provides high-quality screen recordings! Easy Video Downloads on Mobile – The Loom app makes it incredibly easy to download my videos straight to my phone. This is a game-changer when I need to quickly edit content on the go. Generous Free Plan – Loom gives me access to 25 free videos, each up to 5 minutes long. This is great for short tutorials or quick explanations. Cons Limited Editing Features – Loom's built-in editing tools are pretty basic. I often have to use another editing app to trim, add effects, or enhance my videos. Review Source RL Rebecca L. Insights Specialist Retail Used the software for: 1-2 years ### "Fantastic tool that saves a lot of time in my role" September 26, 2025 5.0 Pros Loom is fantastic, it saves me and my team so much time that would otherwise have been spent in meetings. It is easy to use, simple to control exactly how much of your screen you want to record, and allows for basic editing to fine tune what you want to share. I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly. Cons The AI powered titles and summaries can be quite far off the reality sometimes, but that's a fairly new feature which I'm sure will improve with time. I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up. Review Source DK David K. Head of Community Marketing and Advertising Used the software for: 1-2 years ### "Free and limited " July 28, 2025 5.0 Pros It’s practical to create easy tutorials and share them. It gives 3 videos in the free plan, an editor if needed to make some cuts. Cons It can be limited when it comes to editing your videos directly. I think it’s better not to offer an editor at all than to offer one that’s very poor in features. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "The chrome extension for every creator" April 23, 2025 5.0 Simple chrom extension that makes recording easy for me. I also dont have to download this recordings in order to share it with my client so bonus for that. Pros They save my videos forever and I appreciate that. I stil have videos I recorded on loom 4 years ago and the fact that it has not been deleted is big deal for me Cons Loom is great but i dont think the prices are worth it for low pocket spenders. I don't want to shell our $15 every month if i ony record twixe a week, Review Source SM Sofie M. Owner Wholesale Used the software for: 1-2 years ### "Amazing Screen Recording" February 26, 2025 5.0 If you want to share tips, make a video course or just an alternative to your windows / mac screen recordings - this is it! It transcribes automatically so you can go back to the video and look it up in the Transcript without having to watch the whole video Pros It’s intuitive, fast, and so helpful - I use it to show my clients how to use certain tools. The inscreen video makes it a more personal experience. Cons I honestly haven’t found anything I dislike. It has a good free version as well! Review Source JH Joe H. Founder Hospitality Used the software for: 2+ years ### "Great Way to Share Knowledge/Ideas" April 24, 2025 5.0 Pros It has an extremely friendly UI and is a great tool to use for either training, or collaboration with coworkers. So easy to just send a quick video with a walk-through of something. Cons It does crash sometimes, like it did for me this evening, which can be frustrating if you’re recording longer videos. Review Source AB Anwar B. Senior Technical Specialist Marketing and Advertising Used the software for: 6-12 months ### "Loom Review" November 12, 2024 4.0 Great overall experience with creating Loom videos, quick and easy to setup and easy to use. great for training videos and explaining things to customers Pros Very easy to create quality loom videos and store them efficiently, the dashboard feature has alot of good features you can use, also great that it auto creates a description for you Cons Mainly the amount of videos that can be saved Review Source ZK Zunammie K. Content Creator Writing and Editing Used the software for: 1-2 years ### "Easy to create and share" September 30, 2024 4.0 Overall my experience with look has been great. I really appreciate how easy it is to create a video of myself and share the link with others. I use Loom to send videos when I apply for jobs on Upwork and I have used them as training material as well. Before Loom I used YouTube and the process with YouTube is definitely more tideous. Loom is much more straightforward and simple to use. Pros I like how easy it is to record and share videos online with Loom Cons It was a bit tricky for me to learn how to switch from the circle in the video to a full screen video of myself. I think this transition can be easier. Review Source ZS Zhivko S. Marketer Computer Software Used the software for: 1-2 years ### "Best video recording Tool" December 20, 2024 5.0 Like recording videos on My PC showing my face and sharing screen of that is resent on the screen Pros I can record Videos for work purposes. Easy to use with good options of adjusting the actual recordings. Cons N/A Northing that I don't like. The free version is giving me of what I need. Review Source BL Billy L. Operations Law Practice Used the software for: Less than 6 months ### "Loom - niche but does what it says it does" November 8, 2024 3.0 It works, does what it says and does it well. However, I found the use case limited compared to similar products Pros Loom is easy to use The UI is good The idea behind the product is very logical, it helps you create a guide whilst recording your webcam and generating a link. This can save time if you need to explain things to people often and share it. The product works as intended Cons It's quite a niche product - I didn't find myself needing to use it often enough to justify having it. What it can do is not something that is extremely special, and you can use other software to record your screen and create guides which I think is more applicable in different situations (scribe) Review Source RA Rob A. Founder Management Consulting Used the software for: 6-12 months ### "Save time and reduce meetings with this software! " September 7, 2024 5.0 I use this software daily and love the time it saves me from having meetings. Pros Ease of use, speed to Learn how to use it. It’s really easy to show clients and colleagues how to so something on a system using a screen recording. Cons Nothing, I can’t fault this software it’s a no brainer for me. Alternatives considered [Movavi Video Editor Plus](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/) Reason for choosing Loom Did everyone I needed and was better value. Review Source JT Jerry T. Manager Oil & Energy Used the software for: 1-2 years ### "Easy way to share instructional videos with commentary! " September 2, 2024 5.0 We have used Loom on and off for a couple years now. We are able to create instructional videos for other employees and share them easily. Pros Loom is easily accessible for all of our employees for instructional videos Cons No real cons other than its a paid app but it offers a lot and worth it. Review Source JE Jose E. eCommerce Manager Retail Used the software for: 2+ years ### "Excellent Screen Recording App" August 15, 2024 5.0 Pros Easy to make and share videos with team members. Cons Sometimes I have problems with the recording function if using a browser other than Chrome. Review Source Similar Products Featured ## Related categories [Video Hosting](https://www.capterra.com/video-hosting-software/)[Screen Recording](https://www.capterra.com/screen-recording-software/)[Sales Content Management](https://www.capterra.com/sales-content-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.