# Rapid Recon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rapid Recon the right Auto Dealer solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191074/Rapid-Recon/reviews --- Rapid Recon 4.8 (479) [View alternatives](https://www.capterra.com/p/191074/Rapid-Recon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rapid Recon Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Ariel T HR ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Every employee in the company utilizes this system daily and it's very easy to train and teach anyone to use it. If I were to be asked, where is this specific vehicle and what step of the process is it in?“ August 22, 2024 AR Andreas R used car shop foremanAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are certain things that if you change them it reset a lot of the time clocks that my managers use daily, so it makes it difficult to change those items “ May 11, 2021 MC Michael C PhotographerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “In my case, I love how it sends me an alert to my phone letting me know what work is ready for me to do.“ September 26, 2024 JB James B Vehicle EnhancementAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “I feel that the product is well designed but lately it has become frequently unstable under cellular signal even with full bars of signal. When trying to save notes, many times it will have to be pushed twice to finally get it to complete the save.“ May 8, 2021 HT Heng T LawyerAirlines/Aviation, Self-employedUsed the software for: 1-2 years. “I like that Rapid Recon help to make adjustments so you never standstill losing time and money“ August 4, 2023 MT Matthew T Volkswagen SalesAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app freezes up when viewing retail/recon photos and either can't be taken back to the previous display or, the app needs to be restarted.“ May 11, 2021 JH Justin H Pre-Owned Operations DirectorAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Rapid Recon provides our dealerships with an affordable and very intuitive solution to help us recondition our inventory quickly and efficiently. If your goal is to grow your used car department to where it truly is maximizing its true potential, you simply can't do it without Rapid Recon.“ May 17, 2021 RL Roi L ProductAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “No APIs, poor integrations options, no way to pull data, plenty of internal issues in the company due to that.“ May 6, 2021 ## Showing most helpful reviews Showing 1-25 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Coordinator Automotive Used the software for: 2+ years ### "Manage your inventory through the Recon process" December 21, 2021 5.0 Getting vehicles through the recon process can be hectic. You've got cars everywhere that need to be made front line ready and keeping track of where everything is can be hectic. Rapid Recon helps with that. At a glance anyone on your team will be able to see where a car is in the process. They'll be able to see who has the car, what needs to be done to it and what's already been done. No more calling department to department to figure out what's going on with the car you just traded for. You'll see everything at a glance. Pros Rapid Recon makes it easy to track your vehicles through the reconditioning process. Anyone in your dealership can easily see where a vehicle is in the process, what has been done and what still needs to be done to make a vehicle front line ready. Cons Everything from setup to use has been easy. Review Source MD MATTHEW D. FIXED OPS DIRECTOR Automotive Used the software for: 2+ years ### "RapidRecon improves transparency in your used car process!" May 11, 2021 5.0 We have definitely improved the speed of our overall reconditioning process. Pros We really like that the tool archives the entire decision process so we can refer back to it at a later date if necessary. It also helps us keep track of our vehicles so they don't get lost in the day-to-day busyness. Cons It works great for us. No issues so far. Alternatives considered [Provision](https://www.capterra.com/p/80595/Provision/) Reason for choosing Rapid Recon Other products don't offer the same approval process by line item. Review Source Response from Rapid Recon May 12, 2021 Thanks for your review Matt. Let us know if you need anything. Anthony anthony@rapidrecon.com. FG Fred G. Used car manager Automotive Used the software for: 1-2 years ### "Used car managers view " May 7, 2021 3.0 Pros Much better than a notepad, needs some work to keep pace with the larger dealership Cons The software needs to be more intuitive, I personally login 40 to 80 times per day five days a week why should I have to scroll through 85 different categories to reach my location when I only use two or three categories. You should be able to customize so your items are at the top of the page for speed of use.We process 1500 used for retail and a 1000 used for wholesale per month.As a large dealer the current format Limitations slow down the process. To truly be called rapid recon a few important changes should be Implemented. Thx Fred Gotelli UCD Bill Luke Auto Grp \[SENSITIVE CONTENT HIDDEN\] Review Source Response from Rapid Recon May 18, 2021 Thanks so much, Fred for your feedback. I've shared your feedback with our team and have asked your account manager, Stephany McLaughlin, to reach out to you directly. She'll get more details to see what we can do to make the product better serve your needs and provide feedback for future product enhancements if needed. Should you need anything in the interim, please feel free to reach out to Stephany. Thanks again! Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 JS Jenny S. Assistant Collision & Glass Manager Automotive Used the software for: 2+ years ### "Solid software" May 18, 2021 4.0 We always get prompt customer service when we need a change to our layout. Pros We appreciate how user friendly it is, and easy to use for all our staff members. Being that it's web based, it can be utilized on any computer or hand held devise. Cons There is a lot of unused features that pertain to a Car Dealership vs a Collision repair shop, but we understand that the main target audience. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Rapid Recon Rapid Recon was more user friendly and customizable for our shop. Review Source JS James S. Wholesale manager Automotive Used the software for: 2+ years ### "Rapid Recon Review" May 12, 2021 4.0 Good Pros Keeps the dealership flowing and everyone honest. Cons It doesn't move vehicles by its self when a step is completed!!!! Two other programs do!! Alternatives considered [ReconVelocity](https://www.capterra.com/p/203467/ReconVelocity/) Reason for choosing Rapid Recon Usability Switched from [ReconVelocity](https://www.capterra.com/p/203467/ReconVelocity/)[AllCloud Enterprise](https://www.capterra.com/p/163615/AutoCloud/) We used rapid first its app works better but definitely needs an update!!! Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: Less than 6 months ### "Modify your recon with this tool" October 7, 2021 4.0 Pros This is a great tool in a lot of aspects: 1. Every step is taken under control so it gives a lot of power to your hands. 2. Workflow technology is a great attribute for recon modernization. 3. Reporting and the graphical representation is just great. Cons There is no con specifically but yeah new features are always welcomed. Review Source Response from Rapid Recon December 15, 2021 Thank you for taking the time to share your experiences with using Rapid Recon. VR Verified Reviewer Parts Manager Automotive Used the software for: 2+ years ### "better than competitors" May 6, 2021 5.0 We have tried other products with more bells and whistles but they were not as user friendly Pros It is user friendly, can easily move cars from step to step, it is easy for all users to keep up with a vehicle throughout the process. Cons product works efficiently as it is, I cant think of any necessary changes Reason for choosing Rapid Recon loop me in was not user friendly Review Source VR Verified Reviewer Sales Manager Automotive Used the software for: 6-12 months ### "Rapid Recon Fan" May 6, 2021 5.0 I used Rapid Recon at another dealership years ago, and really pushed to have it at this one. It has helped us logistically, and gain a viewpoint on the status and health of our overall inventory. Pros The processes are very simple to use, easy to understand and access. The tool helps hold all parties accountable, and can be used as an organizational tool as well. Cons Some of the steps can allow certain vehicles to hide if they have not had an RO written yet. Reason for choosing Rapid Recon I have used it in the past and had excellent results. Review Source Response from Rapid Recon May 12, 2021 Thanks for the excellent review, whoever you are...... Your name was left blank, so we don't know who to thank. VR Verified Reviewer Sales Automotive Used the software for: 1-2 years ### "Quick fix for status reports" May 7, 2021 4.0 Pros Being able to find the status of a vehicle without having to go outside Cons the phone app is a little complex, should be simplified Review Source Response from Rapid Recon May 19, 2021 Thank you so much for your review. The Rapid Recon team. kwandile Mabutho K. Reviewer Animation Used the software for: Less than 6 months ### "Rapid Recon Review" March 9, 2023 4.0 Perfect Pros I've just started using it so it's hard to make a disagreement but so far it's been treating me good Cons As a user that just started using the program i don't have a valid disagreement except for the network connection if you're in rural areas Review Source ZZ Zackary Z. Inventory Purchaser Automotive Used the software for: 2+ years ### "Needed Inventory Management Software " January 6, 2022 5.0 Pros Ease of use and organization. Everything is organized step by step to see exactly where each piece of inventory is at in the process visually. Easily search by any identifying information to find it. Add noted to collaborate with other team members. History report to see what steps each piece has gone through. Inventory is populated automatically through our inventory system. Cons Not much to complain about here. Everything works the way it should. Review Source DZ Devan Z. Technician Automotive Used the software for: 6-12 months ### "Good enough but not great" May 17, 2021 4.0 overall its not bad, ive used worse. Just some small changes could really make a difference. Pros The app, its nice to be able to just use your phone instead of having to sit at a computer for everything. Text notifications, nice way of being notified that vehicles are being moved from different steps. Cons Photos, Adding photos from phone galley are always bury, only way to get clear photos is to take them within the app. Not being able to click on a picture and zoom in or move around makes the pictures almost useless. Desktop vs App, When adding work items, you cant select more then one item to add on the desktop but on the app it lets you add as many as you want at one time. This is a major slow down, Its faster for me to use the app to add everything at once then go back to the desktop and edit or add notes to each line item. There's no direct messaging. Only way I can find is to add a note and select to notify certain people. Under each work item added, theres only one line for "notes" Need another box to add more information. Review Source zM zane M. inventory manager Automotive Used the software for: 2+ years ### "Rapid Recon" May 6, 2021 5.0 i love using this application Pros The thing i love most about this product is how i can easily track what step my vehicles are in. Cons picture taking process during initial intake takes too long to load Alternatives considered [ReconVelocity](https://www.capterra.com/p/203467/ReconVelocity/) Reason for choosing Rapid Recon more user friendly Review Source Response from Rapid Recon May 17, 2021 Thanks, Zane for your helpful feedback. I've asked your account manager Ali Ramstack to reach out to get more info on the photo upload issue. Could be something we need to address on our end. Thanks again and if you need anything else please reach out anytime. Ali's contact info is below for your reference. Ali Ramstack aliramstack@rapidrecon.com 612.389.9160 BP Brian P. IT Manager Automotive Used the software for: 1-2 years ### "Rapid Recon Review" May 6, 2021 4.0 Rapid recon is a great product with great customer support. Pros I really enjoy the step by step function of this process. It makes it very simple to see where every vehicle is in the process and to communicate with everyone involved. Cons The software reporting is not very customizable. We have multiple stores using the system and it is hard to delineate the ADR and that kind of thing for the different stores as it only shows the one store at the top of the page. It is also not necessarily a true average time as there are multiple steps that could change this window. Review Source Response from Rapid Recon May 12, 2021 Thanks for the review Brian, we'd like to hear more about what you would like to see in the reporting to help make it more customizable, Stephany McLaughlin (your account manager) would like to reach out to pick your brain and get your opinion on how we can make this even better. She'll be reaching out. NE Nick E. parts advisor Automotive Used the software for: 2+ years ### "From Parts View" May 6, 2021 2.0 As a parts personnel it slows us down a lot because we have to manually type in everything from part number to availability to price. We also have to use our other program to get the correct pricing. So for parts all this did was add way more steps to get to the same result as before. Pros You can use the search bar to find the vehicle in its current step. Cons It does not communicate with gm at all. It can be edited by anyone at any time regardless of department. Review Source Response from Rapid Recon May 12, 2021 Thanks for your comments Nick, we do allow for any note and price to be modified, however if you click the activity report link from the details screen, you can see every note, the original note, who changed it, and what they changed it to. There's no escaping the activity log. TR Thomas R. INTERNET MANAGER Automotive Used the software for: 2+ years ### "Rapid Recon helps make internet sales easier" May 6, 2021 5.0 I am not setting appointments on cars that are junk or wholesale. I am also using the tool to inform customers of value built into the cars through our service process. Pros I can see where cars are at if off-site or being worked on. I can see immediately when marked wholesale to set appts at the right time. With a couple of stores in our group it makes checking on the service and body work process simpler. Cons Sometimes it is challenging to Log in and it can be slow to learn (took months of use to really become familiar). No one provides any training its basically here's your login and hope you can use it type of experience. Review Source ND Nathan D. Lot Attendant Supervisor Automotive Used the software for: 1-2 years ### "Amazing Impact" May 8, 2021 5.0 Ive solved the location of vehicle problems, keeping updated on vehicle sales and where the progress of a car is going or doing and knowing exactly how long a particular car has been in inventory and making a different in finding the many vehicles that were very difficult to find. Pros I Honestly like the ease of access through the app itself scanning different VINS of the vehicles and find vehicles and knowing exactly where they are at in certain locations and where you can customize certain attributes of the car and knowing where to be guided in the app itself can be very useful! Cons I do not like that there are so many different sections for separate departments when it should all just be complied into one, to small categories instead of separate departments then multiple categories Review Source JH Justin H. Service Manager Automotive Used the software for: 1-2 years ### "Necessary Program " May 17, 2021 5.0 Rapid Recon has definitely helped to improve the flow of our reconditioning process, which overall cuts down the time to get a vehicle through the process and on the front line ready for sale. It has helped us identify where we need to improve to get vehicles through quicker and make changes as needed. Pros Rapid Recon makes it easy to keep everyone in the dealership informed on what is going on with a car in the reconditioning process. It also holds people accountable for their part of the process and it makes it easier to identify bottlenecks. I also like that the program can be customized to fit the organization that is using it. Cons I cannot think of any cons. As I said in the pros the system is completely customizable so you basically will get out of it what you put into it. Review Source kG kris G. shop foreman Automotive Used the software for: 2+ years ### "Redundant " May 7, 2021 2.0 would not recommend for service department Pros The graphs and charts that monitor each step are neat, but dont fully represent the process. Cons It is one of three software systems that the service department uses for tracking vehicles in the dealership. It is redundant and does not benefit the service department very much. It basically adds several extra steps to the processes that we are already using. Review Source Response from Rapid Recon May 18, 2021 Thank you so much Kris for your honest feedback about Rapid Recon. We value your experience and I've shared your comments with your account manager. Someone from our team will be reaching out in an effort to support you and ensure your experience with Rapid Recon is a positive one. I've included your account manager's info below, feel free to reach out anytime you need anything. Thanks again! Tay-lyn O'Grady Taylynogrady@rapidrecon.com 775.788.1727 CC Curtis C. Operations Automotive Used the software for: 1-2 years ### "Great for everyone" May 6, 2021 4.0 We have been able to be more organized as an entire group with this software. Our turnaround time has decreased, we have become more accountable for individual vehicles, and that reduces the time it takes to get them back no the lot. You can't make money if you aren't selling! Pros Ease of use across all of the departments. It is really useful to be able to see where a car is in our entire process, and see what we are still waiting for, or what it needs Cons I don't really have any things that I don't like. I do think that if they could integrate video options into the suite, that would make it more valuable to dealers. Review Source Response from Rapid Recon May 18, 2021 Thanks so much, Curtis for the great suggestion. I've passed your feedback along to the product team. It's always super helpful to hear suggestions for improvements! JC Jordan C. Sales & Leasing Consultant Automotive Used the software for: 2+ years ### "Great for daily ops" May 11, 2021 5.0 Since our auto dealership has been using rapid recon, it’s been easy to follow the delivery process from start to finish. Happy user Pros Ease of use between all departments. Every member of our team is accountable for specific processes of the operation. We use daily with little to no issues. Cons Stocking new inventory could be easier at times Review Source Response from Rapid Recon May 13, 2021 Jordan, thanks for your review. I noticed that you have some opportunity stocking in new inventory we do have some ways to make that easier, so your account manager Stephany McLaughlin will be reaching out to make sure you know all the ways to get those vehicles checked in. RR Robert R. Shop Foreman Automotive Used the software for: 2+ years ### "Love Rapid Recon" May 12, 2021 5.0 I'm a fan of Rapid Recon. It has worked well for our dealership, and there are have been steady improvements to the product since we started using it. Pros The ability to track the recon process and evaluate the effectiveness of the overall process, step by step, is invaluable. Cons There is at least one additional report I would like... A drill down report that starts with every move by a user, broken down by step. Also, I would prefer that the Notes section for each vehicle to be close to the top of the page where users can see it immediately. Review Source aC anthony C. service manager Automotive Used the software for: 2+ years ### "Used car tracking" May 7, 2021 5.0 we switched off of Rapid recon for a year, and realized that it is one of the better tracking tools around Pros Easy to use, keep track of inventory so salespeople can see where the vehicle is located. Estimating system is very good. Notes can be made for all to see. its an app, so you can use everywhere. Reports make it easy to track where bottlenecks are. Cons nothing, new features make it even better Reason for choosing Rapid Recon we switched off of Rapid recon for a year, and realized that it is one of the better tracking tools around Review Source JG JEREMIAH G. CPO sales manager Automotive Used the software for: 2+ years ### "Keep Organized! " May 7, 2021 5.0 Its the first program I open when I get to work each day. Makes me very organized and makes keeping tabs on vehicles a breeze. Pros This software makes me incredibly organized. I know where my cars are at in each step, how far along in each step they are and how many days they have been in a certain step. Without this software my job would be a lot harder! I have recommended this software to other stores in my dealer group and they are all extremely happy with it. Cons not a lot. everything is easy to use and figure out Review Source MS Matthew S. Parts Consultant Automotive Used the software for: 2+ years ### "Very good product" May 7, 2021 4.0 Very good! Definitely offers a different style of operation compared to xtime or quik Pros Being able to see all of the steps from buying the vehicle to the frontline Cons Having to type in parts numbers and descriptions with pricing Review Source Response from Rapid Recon May 26, 2021 Thanks so much, Matthew for your feedback. It's very helpful for our team to know how we can improve our product. I've passed your comments along to your account manager, Julian Gomez, and he'll be reaching out soon to get more details. His contact info is below if you ever need to reach out. Thanks again! juliangonzalez@rapidrecon.com (321) 465-9916 Similar Products Featured