# Firefly Reservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Firefly Reservations the right Campground Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190984/Firefly-Reservations/reviews --- Firefly Reservations 4.6 (57) [View alternatives](https://www.capterra.com/p/190984/Firefly-Reservations/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Firefly Reservations Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews DN Denise N ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Love the info and notes we can save in a guests file.“ August 16, 2024 EW Emily W Asset ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order.  If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver!“ August 14, 2024 NK Nicole K OperationsHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “This might be fine for very simple parks with limited offers, rates, etc.“ August 22, 2024 EW Emily W Asset ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Not once did they make me feel like they were being pushy. “ August 14, 2024 DL Devlin L OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: 1-2 years. “This is a complete solution for your RV and Camping software.“ August 14, 2024 JC Jennifer C AccountantNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The nature of these types of reservations makes it difficult to incorporate into the accrual accounting system our organization uses.“ April 29, 2021 CA Cheryl A Fair AssistantGovernment Relations, 11 - 50 employeesUsed the software for: 1-2 years. “It has been a good one from start to finish...the tutorials were easy to follow, setting up our site was user-friendly, and then everything it offers...more even than what we need, is incredible and helpful!“ August 16, 2024 AB Anise B COOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “There are still features that we need or flexibility or workarounds in the current features that we either have to do or frustrates me because it causes more work. “ May 4, 2021 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kyle C. General Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Automate your campground" October 9, 2023 5.0 Pros I depend daily on the online bookings, the rate management, and photos of each site. I love that customers can automate their billing - I never see their credit card number, which builds trust.I manage 100% of this from remote. My manager has her own account with limited access and she can do much of the work from a tablet at her house. It's a great tool. Cons Managing my rates is very complex. If you want different rates per site type, with discounts based on the number of days they stay, then it gets to be a challenge to set up. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[CampLife](https://www.capterra.com/p/187942/CampLife/) Reason for choosing Firefly Reservations Excellent features, no minimum number of bookings / month, and reasonable price Review Source EW Emily W. Asset Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Make the switch!" August 14, 2024 5.0 The onboarding and support team have been great to work with. I started testing Firefly 2 years before we actually committed. Not once did they make me feel like they were being pushy. I would've expected a lack of response after it took me so long to move forward but I still got the same support, response time and assistance I did from when I first started inquiring about them. Pros Extremely easy to use. We have both short term and seasonal reservations and it works well for both. I had our entire campground (186 units) set up in about 10 minutes. The invoicing is so easy to read, and the guest portal is extremely easy to use. Cons I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order.  If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver! Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Campspot was a nightmare with tracking invoicing, charges, billing etc. Separating group reservations took at least an hour. Review Source NK Nicole K. Operations Hospitality Used the software for: 6-12 months ### "Very disatisfied overall" August 22, 2024 2.0 We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate, customer support subpar, and the general lack of communication to resolve issues has been terrible. Which is was has finally prompted this review. Pros Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal. Cons There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues. Switched from [ASTRA Pro](https://www.capterra.com/p/212888/ASTRA-Pro/) No choice due to Aspira purchasing ASTRA. Review Source DN Denise N. Manager Hospitality Used the software for: 1-2 years ### "The BEST Reservation System EVER" August 16, 2024 5.0 As a manager who has transitioned thru previous versions, it was almost "pain-free" when we upgraded. There were little issues, but they were addressed promptly. It is amazing what can all be done from this program. The knowledge base is easy to access and find answers. Customer Support is prompt and helpful. Pros Easy to use. Love the info and notes we can save in a guests file. Cons You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager) When making reservations, it does not pull up the info for a returning guest. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing Firefly Reservations Previous experience with ASPIRA. Trusted the employees we had worked with. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) It was an upgrade and we wanted to stay with them. Review Source CD Courtney D. Owner Hospitality Used the software for: 1-2 years ### "Excellent booking software for campgrounds." August 15, 2024 5.0 Fantastic. Customer service is on point. Improvements are being made all the time! Easy to set up and use. Customers love it. Pros Easy to set up and to make changes as we need to. Cons Reservation grid could be improved for "at a glance" use. Example - Color etc to distinguish between checked in or out reservations. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Canceled due to minimum payment per month. We are not open for 6 months but would have to pay for it while closed. Review Source WB Wendy B. Manager Hospitality Used the software for: Less than 6 months ### "Firefly is a great program, highly recommend. " August 16, 2024 5.0 Excellent, fast and easy to use. MUCH better that Campspot. Pros Firefly is fast and responsive. One of the things I love is the option of being able to drag a reservation to a new site from the grid. Cons Arrivals that are not checked in/haven't arrived by closing disappear from the arrivals list the next day which makes the next shift need to search for anyone who stills owes money from last night. And the kiosk check in should have an option for guest to pay the balance when checking in. Alternatives considered [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing Firefly Reservations Honestly, Good \[sensitive content hidden\] wasn't taking new customers yet and we really wanted out of Campspot, Good \[sensitive content hidden\] recommend Firefly. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Campspot was slow and unresponsive. They constantly blamed history or cookies for EVERY problem. Support was eh. Review Source TK Timothy K. Employee Hospitality Used the software for: 6-12 months ### "Great Product" August 15, 2024 5.0 Generally, it takes the reservation and payment information, and then reports it back to us in a meaningful way. Pros The training videos are thorough, meaningful and really helpful in taking you through the whole process, beginning to end. Cons I use QuickBooks. It may be there, and I just haven't found it, but I don't see a direct transition from Firefly to QuickBooks Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing Firefly Reservations It looked easy to use and the training videos were great. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) The process was clumsy. We were never happy with it. Review Source LR Lisa R. Office manager Recreational Facilities and Services Used the software for: 1-2 years ### "User friendly!" August 16, 2024 5.0 Overall it has definitely made life easier! Pros It’s easy to use and set up. Also new staff members can begin using it right away without a lengthy training period. Cons Not currently compatible with Apple Pay Review Source JH James H. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Council Road" August 16, 2024 4.0 My experience has been very positive with the use of Firefly software Pros Ease of moving from screen-to-screen has been a welcomed experience for my team. Cons Time to reset password if a customer is waiting Alternatives considered [Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reason for choosing Firefly Reservations Ease of use to complete a customer’s request. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Too many software changes. The need to go from screen to screen to complete a customers reservation. Review Source KW Kathy W. Co Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Island View Camp Firefly Review" August 14, 2024 5.0 Overall I have had a very good experience with Firefly Reservations. After a short initial start-up, getting familiar with the system, I have found it quite easy to navigate. Any issues I've had, have been solved by a quick response from Firefly support. Pros Ease of use, and quick response time from support when I do have a problem or question. Cons The 2 step cancellation process, which they have recently addressed and streamlined. Review Source JN John N. Owner manager Hospitality Used the software for: 1-2 years ### "Fantastic customer service " August 14, 2024 5.0 I love using the software. It’s intuitive, and the help center is beyond helpful. Pros I love that I can talk to a REAL person if needed. I get answers to any questions I have within 12 hours. Cons I wish responses to emails were within one hour. Review Source EH Ethel H. Registration Recreational Facilities and Services Used the software for: Less than 6 months ### "Firefly - It’s how we save your site" August 15, 2024 4.0 It is an easy to learn and has well place instructions to follow. Pros Ease of access to products and immediate response to reservations Cons The drag and drop method is fine when you are moving the customer to a new location site or a new date, but can be cumbersome if both change Review Source KV Kathy V. Reservations Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Great software for online reservations!" May 4, 2021 5.0 Firefly Reservations has been a big help with time management. The more you learn about the software, the better it works for you. I started using it about 6-8 months ago and am still discovering time-saving options--and they're always making updates and improvements which are listed and explained in the program. I would definitely recommend Firefly Reservations to anyone finding it difficult to keep an organized camp schedule and calendar! Pros They thought of everything! I've been taking camp reservations the "old school" method for 6 years and it was getting to be so time consuming! Anything you can think of, the software is designed to take care of... reports, email templates, automatic payment reminders--it saves me a LOT of time. I had a lot of questions as I got set up and learned how to use Firefly, but the support was always super fast and answered all of my questions. Cons It takes a little time to get all set up, but they'll actually do that for you if you want. I felt I would learn more by doing the set-up myself. Review Source JH Jodean H. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Sheyenne Oaks, Campground and RV Park" July 22, 2020 5.0 I am so thankful for this software. It reduces the time that I am required to be on the phone. It gives my guests immediate response for their reservation needs. Pros Customer support is the best; given promptly with diagram explanation. Open to and implements suggested improvements. Many reports are available to easily track business success. It seems that most everything was truly thought out. Cons I don't feel there are cons. Any problems that I have encountered are quickly solved. Review Source BT Brian T. Building/Grounds Director Government Relations Used the software for: 1-2 years ### "Reservations Made Easy" May 5, 2021 5.0 Overall experience at this time has made my work easier with the online reservations verses booking through me. Pros Set up was easy and I would say pretty much anyone could use it Cons At this point NONE. In the last 2 years it has worked perfectly. Review Source PA Peggy A. Owner Real Estate Used the software for: 1-2 years ### "Great customer service, easy to use." July 21, 2020 4.0 Pros Customer service, price and ease of use. Cons Could use a few more features but great for the price. Reason for choosing Firefly Reservations It had all the features that I was looking for at a good price. Review Source KB Kyle B. Program Operations Director Recreational Facilities and Services Used the software for: Less than 6 months ### "Easy and Effective" April 29, 2021 5.0 A very good product for booking cabins at our facility. Easy for both our visitors and staff to use. Pros The format is very user friendly. Training staff in how to use it is quick and easy. Program does not take a lot of bandwidth or computer resources to use. This was critical for us as we are remotely located and internet service is minimal. Cons Selecting dates when looking at calendar views takes a lot of clicking. It would be nice if it defaulted to one month and a single click could advance it. I believe this update is already in the pipeline. Review Source LS Lauren S. VIde President Real Estate Used the software for: Less than 6 months ### "Firefly: Intuitive System" September 15, 2020 5.0 Excellent customer service, with detailed responses to all of our questions. The system is easy to use by us as administrators, and by our customers. Pros \- Their reservation grid gives us an overall view of our availabilities, both past, present, and future for planning. - Great reporting features - Customized emails to customers - Excellent customer support Cons The credit card fees are high, and the system sometimes defaults to a prorate. Their team has been very responsive. Review Source JC Jennifer C. Accountant Non-Profit Organization Management Used the software for: 6-12 months ### "Rental Reservations" April 29, 2021 4.0 Pros From a back-end user perspective, the reporting is very straightforward and easy to use. The customer service/support team is very responsive and willing to change or create reports in order to meet our needs. Cons The nature of these types of reservations makes it difficult to incorporate into the accrual accounting system our organization uses. The reporting features in Firefly and Stripe made it easy to record revenue from Firefly on a cash basis. This shouldn't deter users, just something to keep in mind when considering. Review Source RC Ryan C. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Loving Firefly" August 14, 2024 5.0 Coming from Astra, I didn't have much good to say about that platform. Firefly took over Astra and man is it a night and day difference. Not only has it help streamline the everyday process, but our customers enjoy the ease of use on their side as well. Pros The ease and simplicity of doing every day tasks. Also love the ongoing updates and support for the software. Hope to see if become even more robust over time. Cons Still missing some functionality that will be helpful for when someone is not onsite. IE. being able to manage and assign door codes to reservations. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) Astra was phasing out and moving to firefly Review Source DL Devlin L. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Absolute best software for reservations and management of your business." August 14, 2024 5.0 I was able to get our RV park up and running quickly. Managing our reservations as well as additional products like Firewood have helped us to capture more sales. Reporting is great at the end of the year for a complete overview. Pros This is a complete solution for your RV and Camping software. Cons There is not much that I do not like about Firefly. A few things are a little difficult to figure out, but their support is easy to get ahold of and find the answers you need. Review Source GP Gary P. Reservations Human Resources Used the software for: 1-2 years ### "Make reservations anytime and from anywhere" August 21, 2024 4.0 A good program that is cloud based which makes you able to see and make a reservation any time or place.? Pros Easy to learn with all the reports that you need. Cons Customers can't change reservation dates or sites. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) Firefly combined with Astra and made Firefly a better product Review Source JH Jim H. Owner Operator of Campground Hospitality Used the software for: 6-12 months ### "Firefly Has Helped me Build my Business" August 14, 2024 5.0 Excellent experience and glad i switched from Campspot Pros The software is very customizable. I am able to adjust so many things to make it exactly what we want. Cons As with any software, there is a learning curve. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Cost was part of it but Campspot seemed to be geared more towards large campgrounds so their abaility to provide support and meet my needs was limited Review Source CA Cheryl A. Fair Assistant Government Relations Used the software for: 1-2 years ### "What Did I Do Before Firefly?!?!" August 16, 2024 5.0 It has been a good one from start to finish...the tutorials were easy to follow, setting up our site was user-friendly, and then everything it offers...more even than what we need, is incredible and helpful! Pros These ease in entering information, editing information, and just getting around the site as an administrator. Cons It was more not being able to also collect a fee, but that will change in 2025 with the ability to use BridgePay for payments, which is what my County uses. Review Source EC Edward C. Volunteer Recreational Facilities and Services Used the software for: 6-12 months ### "Keep up the good work" August 14, 2024 5.0 Very easy system to use and to teach new ways of the system Pros Very easy to use and good in detail with options Cons Auto charges for utilities would be noce Review Source Similar Products Featured ## Related categories [Campground Management](https://www.capterra.com/campground-management-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)