# Firefly Reservations Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Firefly Reservations Software - reviews, pricing plans, popular comparisons to other Campground Management products and more. Source: https://www.capterra.com/p/190984/Firefly-Reservations --- # Firefly Reservations Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Firefly Reservations ## What is Firefly Reservations? Maximize your campground's potential with Firefly Reservations, a comprehensive solution designed for both short-term and long-term stays. Our user-friendly platform simplifies the booking process and improves financial transactions. Our effortless online reservation system features an easy-to-navigate interface, perfect for managing various reservation types. Automated payment processing ensures timely transactions and better cash flow management. Engage your guests with automated email notifications for payments and reminders about their upcoming arrivals and departures. Additionally, a self-service kiosk and guest portal provide a convenient check-in process and enhance guest control over their reservations and payments. With Firefly Reservations, manage your campground efficiently and enhance the guest experience from start to finish. ## What is Firefly Reservations used for? [Campground Management](https://www.capterra.com/campground-management-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/) Overall rating Based on 57 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $3.5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Firefly Reservations?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aspiraconnect.com/&name=Firefly Reservations) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Firefly Reservations 4.6 (57) VS. [4.6 (89)](https://www.capterra.com/p/176517/Campspot/reviews/) Starting Price $3.5 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (57) Ease Of Use 4.4 (16) Value For Money 4.7 (55) Value For Money 4.6 (16) Customer Service 4.9 (54) Customer Service 4.6 (16) ## Firefly Reservations alternatives Highest Rated [4.9 (25)](https://www.capterra.com/p/251297/Park/reviews/) Starting price Contact vendor for pricing [4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month [4.9 (14)](https://www.capterra.com/p/187942/CampLife/reviews/) Starting price $99.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/190984/Firefly-Reservations/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Guest Communications 4.7 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Billing & Invoicing 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Rate Management 4.4 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Online Reservations 4.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Make and manage reservations online Site Maps 4.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Manage site maps showing plots, availability, utilities etc. Site Reservation Management 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Create and manage reservations for individual camping sites/plots Firefly Reservations 47 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Visualize locations on a map Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Information, data and reports that are being tracked over time Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and support multiple locations Book meetings and appointments through a website or digital platform Make and manage reservations online Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Streamline, automate and manage the rental of properties, facilities, assets, or equipment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage site maps showing plots, availability, utilities etc. Create and manage reservations for individual camping sites/plots Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.4 (57) 4.4 Based on 57 reviews ## Pricing Value for money 4.7 (55) Free Trial [View pricing plan details](https://www.capterra.com/p/190984/Firefly-Reservations/pricing/) Reservation Fee $3.50 Other, It includes: - Online Reservations - Interactive map - Ongoing reservations - Automated guest emails - Automatic recurring payments - Add-ons - Point-of-sale - Send mass email to guests - Record utilities quickly - Multiple payment methods - Custom email templates - Dynamic rates - Reservation grid - Reservation & email history - Guest portal - Self-serve kiosk - Dashboard - Lock fees - Dynamic deposits - Custom reservation fees - Tax rules - Easy group management - Availability calendars - Reservation waitlist - Reports - Pass processing fees to guests - Multiple properties - SMS messaging (extra cost from provider) Value for money 4.7 (55) 4.7 Based on 55 reviews ## Integrations [ Fiserv](https://www.capterra.com/p/191108/First-Data-Payment-Processing/)[ Credit Card Terminal](https://www.capterra.com/p/171168/Credit-Card-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (54) 4.9 Based on 54 reviews ## User reviews Overall rating 4.6 Based on 57 reviews Filter by rating 5(40) 4(15) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent NK Nicole K. Operations Hospitality ### "Very disatisfied overall" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 22, 2024 We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate, customer support subpar, and the general lack of communication to resolve issues has been terrible. Which is was has finally prompted this review. Pros Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal. Cons There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues. Switched from [ASTRA Pro](https://www.capterra.com/p/212888/ASTRA-Pro/) No choice due to Aspira purchasing ASTRA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gary P. Reservations Human Resources ### "Make reservations anytime and from anywhere" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 21, 2024 A good program that is cloud based which makes you able to see and make a reservation any time or place.? Pros Easy to learn with all the reports that you need. Cons Customers can't change reservation dates or sites. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) Firefly combined with Astra and made Firefly a better product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ND Nynke D. Manager Recreational Facilities and Services ### "Great reservation software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2024 Easy to make reservations. Easy to add electrical charges. Easy to "bill" people. Pros Fairly easy to use. Great customer service. Cons Sometimes credits get a little tricky. I do not like "deleting" charges. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kayla W. Secretary Facilities Services ### "Firefly rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 I like using firefly for all of our reservation needs Pros The fact that firefly is easy to maneuver. Cons Not much. Took some time to get used to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WB Wendy B. Manager Hospitality ### "Firefly is a great program, highly recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 Excellent, fast and easy to use. MUCH better that Campspot. Pros Firefly is fast and responsive. One of the things I love is the option of being able to drag a reservation to a new site from the grid. Cons Arrivals that are not checked in/haven't arrived by closing disappear from the arrivals list the next day which makes the next shift need to search for anyone who stills owes money from last night. And the kiosk check in should have an option for guest to pay the balance when checking in. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Campspot was slow and unresponsive. They constantly blamed history or cookies for EVERY problem. Support was eh. Alternatives considered [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reasons for choosing Firefly Reservations Honestly, Good \[sensitive content hidden\] wasn't taking new customers yet and we really wanted out of Campspot, Good \[sensitive content hidden\] recommend Firefly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Denise N. Manager Hospitality ### "The BEST Reservation System EVER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 As a manager who has transitioned thru previous versions, it was almost "pain-free" when we upgraded. There were little issues, but they were addressed promptly. It is amazing what can all be done from this program. The knowledge base is easy to access and find answers. Customer Support is prompt and helpful. Pros Easy to use. Love the info and notes we can save in a guests file. Cons You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager) When making reservations, it does not pull up the info for a returning guest. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) It was an upgrade and we wanted to stay with them. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reasons for choosing Firefly Reservations Previous experience with ASPIRA. Trusted the employees we had worked with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH James H. Owner Recreational Facilities and Services ### "Council Road" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 16, 2024 My experience has been very positive with the use of Firefly software Pros Ease of moving from screen-to-screen has been a welcomed experience for my team. Cons Time to reset password if a customer is waiting Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Too many software changes. The need to go from screen to screen to complete a customers reservation. Alternatives considered [Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reasons for choosing Firefly Reservations Ease of use to complete a customer’s request. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Cheryl A. Fair Assistant Government Relations ### "What Did I Do Before Firefly?!?!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 16, 2024 It has been a good one from start to finish...the tutorials were easy to follow, setting up our site was user-friendly, and then everything it offers...more even than what we need, is incredible and helpful! Pros These ease in entering information, editing information, and just getting around the site as an administrator. Cons It was more not being able to also collect a fee, but that will change in 2025 with the ability to use BridgePay for payments, which is what my County uses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lisa R. Office manager Recreational Facilities and Services ### "User friendly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 Overall it has definitely made life easier! Pros It’s easy to use and set up. Also new staff members can begin using it right away without a lengthy training period. Cons Not currently compatible with Apple Pay Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Courtney D. Owner Hospitality ### "Excellent booking software for campgrounds." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 15, 2024 Fantastic. Customer service is on point. Improvements are being made all the time! Easy to set up and use. Customers love it. Pros Easy to set up and to make changes as we need to. Cons Reservation grid could be improved for "at a glance" use. Example - Color etc to distinguish between checked in or out reservations. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Canceled due to minimum payment per month. We are not open for 6 months but would have to pay for it while closed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190984/Firefly-Reservations/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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