# Page 9 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 9 - Reviews of Dialpad ## Showing most helpful reviews Showing 201-225 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder and CEO Computer Software Used the software for: 2+ years ### "Great Product" November 16, 2018 5.0 The perfect tool for remote sales teams. Pros We are able to use the software from multiple devices and is super light weight Cons There is nothing to not like about the software Review Source VR Verified Reviewer Recruiting Manager & HR Generalist Staffing and Recruiting Used the software for: 2+ years ### "Dialpad" January 3, 2019 3.0 Pros Cost-effective option for our virtual environment. Easy faxing. Cons The connection was unreliable - often dropped calls or had noisy feedback (static/echo) Review Source VR Verified Reviewer Founder / Principal Agile-ist Management Consulting Used the software for: 2+ years ### "The right solution for small businesses (and larger as well I presume ;)" December 21, 2018 4.0 Pros Easy to set-up and 'just the right functionality' Excellent customer service Very reasonable price Cons that you can not connect to multiple gmail accounts Review Source SY Shade Y. country product manager Education Management Used the software for: 6-12 months ### "best service for telemarketing" September 28, 2020 5.0 it's the best choice for home offce and works great with large teams Pros this software is very easy to use and also allows the user to have access everywhere they are with their laptop or PC unlike other apps that can only be used in the office, so it was a great prek during the pandemic time with home office Cons download and the process to run the software was very slow, but the contcat ceter replied very fast and helped us make the transition easy Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Switched from [3CX](https://www.capterra.com/p/158704/3CX/) to have access remotly Review Source DB Darren B. Recruiter Computer Software Used the software for: 2+ years ### "Best VoIP product I have used " April 18, 2022 5.0 I need a phone that allows me to not only make calls for free in Canada/ US, but I prefer a phone that allows me to call from my laptop, so I don't have to hold a handheld device. I also use the Texting feature quite a bit. Pros Easy Calling, texting and AI functionality Cons I wish they had an Integration to Greenhouse (recruiting software/ATS), so I could make calls directly from Greenhouse to candidates that I am interviewing. Review Source Steven G. Hire SEO Manager: Social Media Marketing, Market Trends, E-Commerce Internet, Web Master Marketing and Advertising Used the software for: 1-2 years ### "Solid Service and call quality" November 16, 2018 5.0 Pros It just works. I have been using dialpad for over a year and have nod had any issues at all with them. The service woorks well and calls are clear. We are in a dead spot for coverage on cell phones So a landline from dialpad has been a life saver Cons will reboot sometimes No complaints at all Review Source Jeff M. Search Happiness Optimizer Human Resources Used the software for: 1-2 years ### "DialPad - Searching for the Right Connection" March 10, 2019 3.0 I wasn't part of the process to launch DialPad but from Day 1 it seemed a little too disjointed for our mid-size business (50). I never found benefit in the need for it and thought it was a wasted expense. Pros Gave us a record of calls across the business to see all information to act on if needed and what activity was going on for individuals. A lot of integrations available - GSuite, Salesforce, etc Cons The set-up and configuration of the team accounts, plus the interface is pretty confusing. It got to the point where I was looking to simply use my regular process to field calls. Calls coming in were delayed quite often (no rings - straight to voicemail) so I'd miss a lot of calls. Review Source CS Clay S. Support Analyst Computer & Network Security Used the software for: 2+ years ### "A great tool" December 15, 2020 5.0 It allows the forwarding of all information necessary to solve a customer's dire situation in a most expeditious manner. Pros We use this tool primarily for in office communication although our customers are encouraged to use it as well. It is quickest way to get the info needed to support a customer in an emergency. Cons We really do not have any negative feelings about this product. It has replaced one of our other tools and is the primary means of communicating with each other. Review Source MS Michael S. Salesforce Admin/Client Success Real Estate Used the software for: Less than 6 months ### "Great bang for your buck, but would like more IVR features" March 1, 2019 4.0 Overall, we are happy with using Dialpad. We used to be Talkdesk customers and switched due to Dialpad's greating pricing, and so far, we're getting most of the same features at more than half the cost. If they can add some more dynamic IVR features like I mentioned above, this will easily be one of the best VOIP business solutions. Pros The Dialpad desktop app is easy to use, and the overall infrastructure is easy to setup. The analytics are pretty good considering the price as well. Cons \- Sometimes call quality can be a bit dicey, even though we have excellent internet in our office. - The mobile app can be a bit laggy, even with full LTE/wifi service. - We would love to see more dynamic IVR options such as the ability to go back to previous menu options and having the recording repeat itself in a loop when it ends. - We're having a particular issue where we have main department line setup with an IVR, and one of the options is supposed to transfer to another department. We want it to simultaneously ring to everyone in that group, but it is going straight to voicemail instead. It may be setup incorrectly on our end, but remedying this hasn't been that intuitive. I've reached out to support, so I'm hoping to get a solution from them. Review Source AG Amy G. Customer Support Manager Hospitality Used the software for: 2+ years ### "Nice to have a "number" to use that's not mine" July 25, 2022 5.0 Pros Easy to make calls Easy to take calls Easy to use text through the app Eternal log of calls made/received as well as VMs and texts Very easy to assign numbers to new users Cons Website is a bit wonky, but in all fairness, I use the app far more, so maybe it's just my "non use" that makes it feel odd. Review Source BA Bryan A. Director of IT Facilities Services Used the software for: Less than 6 months ### "Onboarding/Migrating" July 30, 2020 5.0 Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth, I was thanked for how well it went. We are so thankful to be out of Mitel services and into one system. Pros Mobile/Desk/Web-app allows me to switch between device seamlessly without the caller knowing. The call transcriptions and recording is great to review calls. I really like the Google integration as well. Cons I would like the API to provide call transcripts with Zapier. This will allow me to create a webhook I can then pass to my CRM to create a case if needed. Sometimes my mobile app on Android when my screen is locked and the device rings through Dialpad the app hides. I have to unlock the phone and by then the caller hangs up. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Dialpad Integration and features. Switched from [LANtelligence](https://www.capterra.com/p/142601/LANtelligence/) We had too many moving parts and needed vendor support. Review Source GM Geoff M. Senior Principal Civil Engineering Used the software for: 6-12 months ### "Great Integration across devices" July 26, 2018 4.0 Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better. Pros It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well. Cons Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won't accept the calls through dialpad, or it won't transfer the dial-in code to be used in dialpad. The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line. Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time. Review Source DO Damon O. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Top-Tier Features, Professional, Convenient" July 24, 2020 5.0 Very happy and impressed with my Dialpad number as a front-line, first-contact experience of my company. I trust the flow of inquiries, business opportunities, and overall impression to Dialpad. Pros The virtual phone number allows me to move the flow of phone calls away from my cell phone and exclusively through the business number. The recordings, transcripts, and routing features are top notch. Love making and receiving phone calls right from my computer since I am there most work days, or from my phone app when I am on the road. Cons There are more features than I can or will use, but I do see them valuable as my staff grows. It took me a while to figure out why I have two phone numbers, but I've found ways to make them both work for me until the organization grows. Reason for choosing Dialpad We are a new business and I made the decision to invest in a long-term, professional solution to handle voice calls and texts. There are definitely cheaper solutions out there - and more expensive ones - but Dialpad hits the sweet spot of feature rich, trustworthy service priced at a good value. The cheaper solutions would have put me in an awkward spot sooner or later. Review Source JL Jamie L. Chief Operations Officer Hospital & Health Care Used the software for: 1-2 years ### "Efficient and user-friendly" August 13, 2020 5.0 Pros Dialpad has been a great fit for our company. Although the bulk of our employees are in our corporate office, we have several out in the field all across Texas. Dialpad helps us connect customer calls to our marketing team and other Admin when out of the office, as well as communicate quickly with our technologists. You can also download the app and have all calls connect to your cellphone. Cons My cellphone app often doesn't work properly. Possibly a user-error but I have worked on it several times and still can't seem to get it right. Review Source ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Bags of Issues With Suprising Pricing" May 6, 2023 3.0 Overall, its exactly NOT recommended by me after many issue i had encountered with it. Pros Dialpad offers advanced features such as call transcription and analytics. It has an user friendly interface. Mobile app is also great to make it work remotely tho. Cons One of the most significant drawbacks is its pricing structure. Its hard to understand the final price until made pay. Should have better reporting features. Also connectivity issues is so annoying. Customer service is absoluetly need improvement. Switched from [Truly](https://www.capterra.com/p/175739/Truly/) We switch to Dialpad for its advanced features. But its not get long time to regret. Review Source Greg C. Engagement Manager Computer Software Used the software for: 1-2 years ### "A great app for remote workers" February 5, 2019 4.0 Pros It has a very great and simple integration with gsuite making logging in a breeze. It is completely cloud managed so there is no need for extra hardware or server space allowing employees to use the app no matter where they are in the world. As long as you have an internet connection you can use dialpad. They also have very nice apps for both android and iOS. So you can pass a call from your pc to your phone with a simple click. Cons It is a bit pricey when you start adding on all the features and extensions the price can go up pretty quickly. Other than that I've had great luck with this software so far. Review Source KB Kate B. CEO Insurance Used the software for: 1-2 years ### "Dialpad has made our business ops run without a hitch!" December 9, 2019 5.0 Great experience. We've never had any down time or major glitches. The value is great for what you pay. We appreciate the pricing as we are a smaller company. Pros Easy to set up. Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app. Dialpad has changed the way we communicate with customers. Cons We had a slight glitch when we set up the 2nd department's voicemail. We didn't even know that dept could have it's own voicemail so we are grateful for the feature. Reason for choosing Dialpad Ring Central seems so complex, they wanted to up sell us on everything and mentioned "hardware" why would I use hardware in 2020, ha! Review Source ALLY S. Auditor Computer Software Used the software for: 6-12 months ### "A good tool for making calls that are purely cloud based" October 15, 2018 4.0 Our team calls are made more easy and efficient by the use of Dialpad Pros The main advantage is that it doesn't need an actual phone, we can call to our team located on different parts of the world via our laptops itself. The main reason we love Dialpad is that it is simple and the call quality is way better compared to their competitors. Great job team Cons Nothing much, if you could provide windows phone app too it would be much helpful. Review Source jO jason O. Owner Law Practice Used the software for: 2+ years ### "Great features at a good price" July 24, 2020 5.0 Pros Lots of features, lots of updates, easily integrates into Windows, good user interface Cons The auto assist insist you spell out the first three letters of the person's name, an extension number would be easier. Also the ability to have people type a number for the fax number, or website or mailing address would be helpful and easily deployed. Also the UberConference feature is great to have but I am unsure whether it incorporates videoconferencing. Review Source VR Verified Reviewer Relationship Manager Information Technology and Services Used the software for: 1-2 years ### "Dialpad Use" July 19, 2018 5.0 Pros Allows me to take my office number with me wherever I go. No need to set up call forwarding or anything, just get your phone number and go! Cons At first it was a little hard to associate names and numbers together but once you get the hang of it, it's pretty easy. Review Source Peter H. Market Launch Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Does exactly what it needs to, but not much more." July 18, 2019 5.0 Pros I use dialpad as a separate business number on my cell phone. It's awesome to have an app that lets me use just one phone for two numbers. The feature to use on my computer is super helpful as well, and I've been impressed that it does exactly what I need it to. Call quality is good. Cons It is utilitarian, and the interface is very basic. It's not the most pleasant user experience, but again, it gets the job done. Review Source Mike D. Digital Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great service for my business" July 19, 2018 4.0 The greatest benefit is to allow my staff to have a separate work phone that doesn't get mixed up with personal calls and texts. Pros I like the separation of a work phone and the integration within my current workflow. Cons Mobile app sometimes doesn't ring in time for me to pick up the call. Review Source VR Verified Reviewer Host Team Pastor Religious Institutions Used the software for: 6-12 months ### "Simplest office phone solution!" October 16, 2018 4.0 Dialpad has helped our office to minimize desk clutter once all those phones and lines were gone, plus it's helped us to broaden our communication methods through the desktop/app texting. It's saving us time and mental margin to keep all of our calls where we spend our time anyway - on computers or mobile devices. We're able to answer the phone and take care of guests sooner. Pros When our team migrated to Dialpad, it was so easy to retain our original direct phone numbers and we love the ability to make calls, take messages and text through the desktop and mobile applications. I also love how easy it is to transfer calls, set out-of-offices, and search through older conversations. Cons Initially, the call quality was not as good as it is now and it is still improving. But I am impressed with the quick feedback tool to "rate the quality of this call" after most conversations. Review Source FR Faiz R. Assistant Manager Recruitment Staffing and Recruiting Used the software for: 6-12 months ### "Efficient Calling Tool" August 1, 2022 5.0 Using it as a calling tool for off shore recruitment. Pros Dial Pad offers you a wide variety of options from call recording to call tracking to call management thus making it a best call management software. Not to forget its Friendly User Interface. Cons As of now didnt found any cons in using this software as a user except its lagging issues sometimes. Review Source AK Angela K. accounting Retail Used the software for: 2+ years ### "Gets the job done" January 11, 2023 5.0 Pros The call recording helps greatly with customer service issues and training csr. Cons It is a little expensive per seat and for all features. 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