# Page 8 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 8 - Reviews of Dialpad ## Showing most helpful reviews Showing 176-200 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Global Operations Associate Used the software for: 1-2 years ### "It's great software... when it works" July 10, 2018 3.0 Pros Very easy to search for coworker/colleagues phone numbers, simple to set up call forwarding, and a great way to organize communication with clients without giving out my personal phone number (so it's easier to disconnect when I need to) Cons Needs an extremely fast internet speed in order to work properly; sometimes I'll get notifications that I missed a call without ever receiving a notification for the actual call itself. Review Source SK Sabina K. Assistant Professor Higher Education Used the software for: 6-12 months ### "Dailpad review" January 12, 2023 5.0 Great Pros I like all the features of dialpad specifically file transfer feature Cons Nothing I like least in this software because all the features are great. I recommend this software Review Source RG Renato G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great solution for Call Routing Flexibility" July 20, 2021 4.0 Overall great service and super custom. But some issues with routing and connection which is why I chose to change. Pros Lots of custom features for call routing during working hours and non working hours. Easy to set up and customize routing for desktop, desk phone, and cell phone. Liked that I had the option to add on lines if needed and customize hold music, etc. Cons Issues with routing when calls would ring on some devices and not others. Sometimes calls would not ring on my cell phone and it would just show up as a voicemail. Also had some issues with the cell phone app where notifications would not come through even when they were turned on in the app and on my iphone. Review Source Greg C. Owner/Operator Real Estate Used the software for: 2+ years ### "Outstanding small business solution to your communication needs" July 22, 2018 5.0 It has solved many of my communication needs. From phone calls, texting, messaging, etc. All at an affordable price. The expandability is outstanding! Pros The ease of use. It just works! Also very customized and expandable. Cons Really nothing. They seem to be constantly improving the software. Review Source EJ Eibar J. Owner Construction Used the software for: 2+ years ### "Best for small companies" April 20, 2022 5.0 Best service Pros Answrring and voip great cqll quality !! Cons Call tracking and voip best call quality Review Source ST Silvia T. Customer Support Education Management Used the software for: 2+ years ### "BEST APPLICATION TO WORK IN SALES!" August 28, 2020 5.0 I have been working with dialpad since 3 years ago and it has been very useful and very easy! Pros Dialpad is a very good application for calling and for working in a sales department. You have the opportunity of calling back the people who is calling you and you never lose possible customers because you can always call them back. It has a lot of options like recording the calls, measuring the number of missed calls, etc! It is very easy, intuitive and agile! Thanks Dialpad team! Cons The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong)! Review Source DT Donald T. Owner Construction Used the software for: 6-12 months ### "Run don't walk away" June 12, 2022 3.0 Initially it was ok, but in dealing with the company they are not honest in their dealings. Pros The functionality is good and the setup on our smart phones is easy enough Cons It is clunky, but when I canceled the service, I am still continued to be billed months after. The customer service is evasive and even called out there representative as if she worked for me. Not sure how they are going to back track on that statement. In the end, there are a lot of choices and I choose honesty and good service over price every time. Reason for choosing Dialpad On paper, looked good. Review Source Tristan D. Director Of Technical Services Information Technology and Services Used the software for: 1-2 years ### "Solid VOIP, easy to use the soft phone. Not great support." January 10, 2019 4.0 Cloud-based systems are important to us so we wanted something that we didn't need to manage ourselves or host somewhere. The rapid development and release of UX improvements and apps from the Dialpad side also help. Reporting was also really important to us so that we could keep visibility of our sales activity. Pros The soft phone was easy to use and the experience was great on a Chromebook. Cons There were plenty of service issues. Lots of dropped/low quality calls. Review Source Hunter S. director of operations Used the software for: 2+ years ### "Terrific" April 25, 2018 5.0 Pros I really like how the phones can be given specific numbers so that all the numbers are similar. It is easy to use Cons The set up process of adding a new phone is easy to do but it is annoying. I wish it could be avoided Review Source VR Verified Reviewer Chief Software Architect, Partner Used the software for: 2+ years ### "Great mobile first system" February 9, 2018 4.0 Pros It works great for a mobile office worker. Nice to have it all on my laptop and mobile phone at any point Cons Some enterprise type features are missing and not enough functionality has been developed for desk phones. Review Source Moses N. Chief Technology Officer Computer Software Used the software for: 2+ years ### "Very Good System" July 23, 2018 4.0 very good. Pros click to call, links to Google contacts, goes to cell phone easily, eay to sms.. Good system Cons at first there was customer service by phone. I guess - there is not so much money to chat on the phone... lol Review Source IM Ian M. Head of Customer Success Logistics and Supply Chain Used the software for: Less than 6 months ### "Great interface but could improve integrations" July 30, 2020 5.0 It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a dealbreaker as we consolidate and streamline our tools if we can find something that will better integrate with Front. Pros The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts. Cons Number one biggest issue is that text messages cannot integrate into Front to be handled there. Better Front integration for that specifically and in general would be a game changer for us. Would be great if names would update in Dialpad for the contact center from the Hubspot integration as well. Finally, it also often defaults to personal contacts over contact center contacts, which can make team collaboration more difficult. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad The startup discount was a big factor for us. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Grasshopper's features were not up to large team collaboration. Review Source CL Carlos L. Owner Insurance Used the software for: 2+ years ### "Asegura's review" July 30, 2020 5.0 benefit is I can use anywhere Pros I like the price, the extras it inludes and the quick chat response Cons Setting up the desk phones i a nightmare, and also the fact that each line has to be linked to an email is hard to manage sometimes especially when you have employees that sometimes are in different offices. I would prefer the line be standalone, not linked to an individual per say Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad I believe price Review Source SV Stephanie V. Customer success representative Real Estate Used the software for: 1-2 years ### "Very easy to use for calling!" July 8, 2021 5.0 It's a great tool and I would recommend it! It's easy to use and integrates well with hubspot Pros It's very easy to use and it integrates well with Hubspot. It also allows me to send sms and even be on a call conference like zoom does :) Cons The only problem I have is that it has a delay notification on my mobile phone. It rings an hour later I missed the call from my computer. So I thought it was a live call, but when I try to answer, it's not. Then I figured it was the same call I missed from my computer an hour prior. Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Modern Office Phone" August 13, 2020 5.0 Pros Dialpad Talk provides a solution known as "Voice Intelligence," which provides AI-powered transcripts and call summaries that highlight action items and points of emphasis. The live sentiment analysis allows me to remind myself of the strengths and weaknesses in our previous calls with a quick glance. Cons The software can be a bit confusing to learn when first using it, but you get used to it. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Review Source YL Yvette L. Spanish Teacher Education Management Used the software for: Less than 6 months ### "Phone you can use on your computer like your cell!" April 22, 2022 5.0 My overall experience has been a very good one. Pros I love that I can text and receive and make calls as if it were a regular phone. Stakeholders see it as a regular phone. The features allow for auto return messages, call forwarding to voicemail, all the features that you love on your cell! Cons I have not found anything that I do not like , thus far. Review Source MT MARIA T. HR MANAGER Computer Software Used the software for: 2+ years ### "Best decision ever! " October 23, 2018 5.0 The main issue we were trying to solve was providing a software for our remote employees to use. Because this software can be used ANYWHERE it solved our problem right away. Pros The interface is so easy to use and can be used anywhere. You don't need the traditional Voip system you can download an app to your desktop or mobile device and use Dialpad that way. It has saved us a lot of money because we don't have to purchase expensive desk phone and instead provide quality headphones that really make the experience so much much better. The software itself is very user friendly and integrates with Zendesk which makes tickets so easy to organize. All in all, best decision for our company. Cons There's not a lot but if I had to pick one thing it's that they don't support 1800 numbers. Not a deal breaker for us. Review Source BP Beatriz P. EF Representative E-Learning Used the software for: 1-2 years ### "Dialpad review " July 23, 2020 5.0 In general I can say that this product works very well, easy to use and with a very intuitive layout. Pros I helped with the implementation of Diapad in one of the departments in my company. I was administrator for a while and I was really happy with this prioduct. Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient. Cons Some countries have call restrictions, but otherwise I am very happy with the product and I recommend it 100%. Review Source JC Jesca C. Onboarding Coach Hospitality Used the software for: 2+ years ### "User-friendly and convenient to use" January 5, 2022 5.0 Overall, I highly recommend this app. Very dependable and super easy to use for day-to-day operations. Pros The application is very easy to use and direct with the functionalities. On top of that, the quality of the call recordings produced by this system is clear and dependable. Cons The option to automatically record a call when you dial out should be available. Review Source VR Verified Reviewer Design + Development Lead, Internal Brand Manager Used the software for: 1-2 years ### "Much better than a desk phone" February 22, 2018 4.0 Makes it easy to take office phone calls anywhere, from your computer or mobile device. Love the video chat and texting features. Pros I think this software is easy to use and I like that it integrates with your mobile phone as well, allowing you to answer calls from either your phone or your computer. I like that it also has video chat and texting capabilities, these really come in handy Cons I wish the mobile connection was more reliable. Many of the users in my office have trouble with trying to answer calls on their mobile phone that are dropped when they pick them up, or they'll answer on the computer and their phone is still ringing. It can be inconvenient to have a call lost when you tried to answer it. Review Source BA Brett A. Owner Publishing Used the software for: 2+ years ### "Great Service" March 8, 2019 5.0 The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust. Pros Dialpad works great across all devices. I especially like the ability to answer a call on a desk phone and be able to seamlessly transfer the call to my cell phone. Also, all devices have the ability to place a call on hold, transfer a call, and adding another caller. Cons In the past, there have been some issues with hold music playing in the background of transferred calls and Dialpad apps being sluggish. However, the support team Review Source DB Derk B. Senior Assistant Director of Admissions Higher Education Used the software for: 6-12 months ### "Dialpad is very helpful for the right application" May 13, 2022 5.0 Pros Great for call recording, logging, and voicemail. Also the ability to set work hours helps for staff to better manage aspects work life balance. Cons Lack of reminders to return status from unavailable to available after either meetings or extended vacation. It would be great to set a window like one does with an out-of-office reply. Review Source RS Renato S. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Exceptional product" April 19, 2022 5.0 I have never has any issue with the software. It is consistently excellent Pros Ease of use, audio and voice quality. Also, the ability to have text history Cons I can't think of anything negative about the product Review Source VR Verified Reviewer Sales Manager Real Estate Used the software for: 6-12 months ### "Dialpad" December 3, 2019 5.0 Dialpad is a reliable service that I would recommend. Pros This was the third calling software we had used at my company. It did everything a phone system needed to do. Cons It seemed pretty basic, but a phone system's needs are also fairly basic. Perhaps more insight into metrics would have been nice. Review Source ER Erin R. Executive Director Education Management Used the software for: 6-12 months ### "Easy Transition. Great Ongoing " December 15, 2020 5.0 Consolidation of products- we don't need a separate conference call plan or a separate text platform. Pros With a sudden switch to remote offices we needed a system with direct lines, ability to transfer calls, video conferencing and FERRPA compliant texting. DialPad had everything we needed. Customer service was there at every turn to help us set up and even import or address book. We have had no issues with the calls, VM or video conference. Cons When you are receiving a call you must press 1 to prove you are not a VM. It increases the time the caller waits. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Dialpad DialPad had good reviews online. We did a trial period and liked the features. Customer Service was outstanding Review Source Talk to a Capterra advisor for free and get results within 15 minutes.