# Page 7 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 7 - Reviews of Dialpad ## Showing most helpful reviews Showing 151-175 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EA Enrico A. Customer Service Manager Information Technology and Services Used the software for: 1-2 years ### "My Experience With Dialpad" February 15, 2024 4.0 Pros With Dialpad, managing business calls has been easy thanks to features such as call recording, call tracking and VoIP. The business phone system features are very capable and using this tool is easy It also comes with sales enablement features. Cons It has so many helpful features and so far Dialpad hasn't posed major challenges. Review Source YB Yoann B. founder Real Estate Used the software for: 6-12 months ### "False advertising, beware." December 23, 2019 2.0 Pros Their promises. They advertise that their software works. Cons They say they do google contact syncing, but it only works for direct lines. If you are a team, this won't work for people that call your main number. You will only see the regular caller id for that number. The WIFI to Carrier switching doesn't work well, and you can't disable it. Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Dialpad more enterprise driven. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Because of the promises dialpad had. Review Source Dean S. Mortgage Loan Originator / Officer - Owner Financial Services Used the software for: 1-2 years ### "Dialpad..... my savior from being a slave to the old phone systems" July 19, 2018 4.0 Overall, Dialpad has been such a blessing for my company. It provides me with everything I need in a phone system and more. For the quality of product I receive it feels like it is under-priced due to it's value and professional perception my company receives. I will never go back to the old style phone system again. Thanks Dialpad! Pros The freedom it provides and it acts just like a true phone system that would cost me thousands to set up. Cons The app is a bit inconsistent, there seems to be a lag in time while in conversation, and I don't like how it shows on other people's caller IDs. Review Source VR Verified Reviewer Paralegal Law Practice Used the software for: 2+ years ### "Dialpad is Almost a Perfect Tool to use for Calls" April 30, 2022 4.0 Pros The ability to text clients. A lot of the clients I have are homeless, or hard to reach so texting is an amazing feature. Cons I wish it was easier to search text messages. When I search names in Dialpad I end up accidentally calling the clients. Review Source VR Verified Reviewer IT Real Estate Used the software for: 2+ years ### "Time Saving" February 18, 2020 4.0 1\. Be able to save money and time having the same software to text, call, record conversations and summary data from old calls and text is the best Pros 1\. Easy to use when about texting, making calls and tracking data 2. Recording system and transcript are getting better and very helpful Cons 1\. If you are texting and get a call in the same time you lose all your text. Sometimes it's a delay Review Source VR Verified Reviewer Account Executive Logistics and Supply Chain Used the software for: 2+ years ### "Useful Calling Software" January 15, 2019 4.0 I have used many different phone systems and Dialpad is the best. It's so easy to run and manage. Pros \-Easy to use and manage -Reliable -You're able to record calls -Onboarding new employees is simple Cons Very rarely does there come a time when this happens but reporting can be limited. I also suggest having great internet speeds for Dialpad to work to the fullest. Review Source Matt A. President Marketing and Advertising Used the software for: 2+ years ### "Works great in its current state, needs more integrations" November 16, 2018 5.0 The company supports their product, and we've been happy with them for 3 years now. Pros Its simple, easy to use, and a good value. I can also add and remove employees in various area codes very easily and its easy to transfer within the company using the softphone. Cons Needs to integrate with Zapier so that we can use our phone numbers to automate outbound texts. Review Source William T. Technical Director / Owner Marketing and Advertising Used the software for: 1-2 years ### "Great digital telephone solutions for small or large teams" December 16, 2017 5.0 Pros Great desktop and mobile applications to answer calls from anyway. Their recent offering of Uberconference for free with plans has also made video conferencing a breeze. We've gotten multiple clients using enterprise-level conferencing software always let us setup the meetings once they've tried our Uberconference system. Cons It'd be nice if you could change account settings directly through the desktop application without having to visit the Dialpad website to perform such actions. Review Source Evan T. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic VOIP service for our Small Business!" July 23, 2018 5.0 The overall experience with Dialpad so far has been fantastic. We've tried several other services, and when we finally stumbled upon Dialpad (can't really remember how we found them now) it was like a breath of fresh air. So much easier to use, so much more reliable. It has a feature set and user interface that just makes sense. It has been truly great so far, and we've already recommended it to several clients and other business colleagues. Pros Call quality, ease of use, stability and reliability of both the client software and the calls themselves, great features for teams, and very affordable pricing. Cons We've noticed that, on occasion, when adding a contact to Dialpad and then having that contact call in does not always associate them with that newly created contact entry. Whenever that happens, we have to delete the contact entry that was already created, and then create a new contact entry for that person / company based on their most recent call / call history. That typically causes the contact entry to assign appropriately from that point forward when they call in. Review Source KP Karan P. Business Development Representative Computer Software Used the software for: 6-12 months ### "Great dialling solution for your sales/customer service team!" November 4, 2022 4.0 The experience of keeping my personal and professional life without having to use multiple devices has helped me.Setting up and getting started with the product was easy. The pricing was also apt and justified. Pros The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the conversation help us drive the conversation in a better direction. The fact that Dialpad enables us to use our regular phones is also an added advantage! Dialpad has helped us boost the productivity of our sales team significantly. Cons The issue we faced here was that even if there were multiple phones associated with one single line, we couldn’t use them simultaneously. Review Source Lauri A M. Clean Energy Administrative Support, Management & Sales/Customer Service in Greater Boston Area Financial Services Used the software for: 1-2 years ### "It's a good, low-cost telephony service for a startup business" April 5, 2019 3.0 Pros Telephony services in general are messy, it seems. Dialpad is at least one of the least expensive and more versatile ones. You can set it up with the help of their customer service, which I found very helpful. They also can hook into a teleconferencing system, which makes it more valuable overall. Cons I did have a lot of questions about the format of the system (groups vs. individuals, names vs. departments) for the outgoing voicemail. There was confusion on linking to separate lines. Some gave up and just had it transfer to their mobile phone lines, not the direct numbers with the company. See the invoice breakdown for the various charges you might be surprised by. I did see the cost increase over a short period of time. Also, we didn't get many calls. I wonder if we just lost them, if clients weren't leaving messages, or if it wasn't even working. :/ Review Source KJ P. Official Member of Forbes Agency Council Marketing and Advertising Used the software for: 2+ years ### "Great platform for stable and innovative VOIP" November 20, 2018 5.0 Exceptional product that's progressed quite a bit since I first became a customer. Pros Simple to set up, great pricing structure, yet powerful and stable solution that is more reliable than the competition. Cons Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me. Review Source Kelsey K. Studio Manager / Assistant Sales Manager Photography Used the software for: Less than 6 months ### "The best for working from anywhere!" July 19, 2018 5.0 Pros Our team LOVES this software because it allows us to work from ANYWHERE. We can answer phone calls remotely or on the road by using the desktop app or the mobile app. We've also found the texting feature to be incredibly helpful! This allows us to communicate in a whole new way with our clients. I love that I can also keep important info right in the contact's page - including special notes (that alert my team of their importance, too) and links to their page in our CRM. And finally, I love that I never have to punch in a number! If I already have the client's contact info, I can just click on it and the phone call begins. So helpful! Cons Every so often, we do experience glitches with the software, but there are updates so often that they NEVER last long. The benefits of this software FAR outweigh the teeny glitches we've experienced. One thing: I'd love to be able to mark messages as "Unread" so that my team members can see them if I've already read them. Review Source VR Verified Reviewer Senior Marketing Coordinator Entertainment Used the software for: 2+ years ### "Online Phone System for your Business " February 5, 2019 2.0 Use day to day and would recommend for a company that doesn't receive a lot of inbound calls. Causes issues with an inbound sales strategy. Pros Easy to connect with your mobile number through APP platform, allowing calls to be pushed to your own phone. Cons Often have issues with connection with blue tooth headset, as well as receiving messaging in real-time Review Source GZ Gregory Z. Senior Commercial Lines Account Executive Insurance Used the software for: 1-2 years ### "Why do we use Dialpad" April 18, 2022 5.0 makes it easy to communicate with employees and clients regardless their locations. Pros Excellent Product ! Very easy to use! We have employees and customers in different states and Dialpad makes it easier to operate on daily bases. You may call , text ,conference call and transfer or receive phone calls on your mobile devise. Cons occasionally quality of sound could be bad Review Source Travis S. Director of Business Intelligence Insurance Used the software for: 2+ years ### "Works well..... when it's not having issues" August 9, 2019 3.0 Dialpad has gone downhill in the past several months. They have added a lot of neat features but seem to have lost focus on the main purpose of the software, making and receiving calls with intelligible audio. Pros \-Easy to use -Lots of features -Intuitive UI -Mobile app works well Cons Constantly having issues with losing audio on one end of the call, connections dropping Review Source Andy A. PRINCIPAL, STRATEGY & COMMUNICATION Marketing and Advertising Used the software for: 2+ years ### "Best For Business" November 15, 2018 5.0 Dialpad eliminates the need for Skype Gokgle Voice and other services. It becomes.my primary phone number and way I stay in touch with everyone. Pros I can use Dialpad on my smartphone, tablet, Chromebook and Mac and the experience is basically the same. GREAT! Cons Would love to see tighter integration between Uber conference and Dialpad services Review Source EL Erich L. Communications Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Software Killed the Telephone Call" March 12, 2019 4.0 Overall, Dialpad has been a game changer for me. Call quality is great. The software allows me to work remotely in Arizona while the rest of my team is in San Jose, CA. The end user has no idea that I'm in Arizona... it's a seamless experience for them. When the office phone rings in San Jose, my app notifies me here in Arizona. It's great that I can continue to share the work of answering phone calls with my team no matter where we're located. Pros Dialpad offers a versatile calling platform with a rich feature set that covers all of a user's most common needs. Do you want to take calls through your computer? Done. Through your smartphone? No problem. Both? Yes, indeed. Cons Some team members simply can't or won't let go of the traditional desk phone. My team has had a very difficult time with this. Half the team uses the app with a headset/microphone combo. The other half insisted on using Polycom desk phones. Setting up the desk phones was a pain. After setup, there was still difficulty. Inbound calls always come through on the app, but 1 out of 3 calls don't come through on the desk phones. Review Source VR Verified Reviewer Operations Administrator Computer Software Used the software for: 1-2 years ### "Dialpad is a great tool that is easy to use." January 13, 2018 5.0 The software provides transparency into how timely our support team is addressing client calls. Pros Dialpad makes it really easy to add/remove users. Also, having the ability to see when another team member has answered a department call is very useful. Cons The call routing features are not explained very well when you are trying to establish a workflow for incoming calls for departments. We always have to test these features and it usually takes a few attempts to get it right. Review Source BT Brenton T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Customer Service Doesn't Exsist" September 4, 2023 3.0 Pros It is a great concept, easy to download. Cons We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn't seem reasonable. But that's okay, a quick conversation with Dialpad's customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums. A week has gone by and the only response I've gotten is that they discontinued the email I had contacted. I wasn't looking to switch providers but they literally don't have a customer service department anymore. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 2+ years ### "Great phone system" November 15, 2018 5.0 I run two businesses, this allows me to cut the cost of my telephone service. I had three POTS lines for one business with 7 employees, now we have a DID for everyone plus the main number at half the cost. My other business is mobile so this works great. Highly recommend it. Pros The ability to work anywhere and still keep in touch with my clients. This works with regular VOIP phones or apps for Windows, Android and iOS. They all work seamlessly, I start a call on one device and can switch it and the client is completely unaware. Let's me record calls and gives me transcripts of calls and analytics. Cons I can't think of any flaws with this phone system. I've had great luck, been with them since they changed the name from Switch.co Review Source VR Verified Reviewer Senior Interpreter Specialist Telecommunications Used the software for: 2+ years ### "Review from MN" November 16, 2018 5.0 We recently started texting to our customers using DP & that is helpful for all staff to see communication Pros ability to have calls come to desk &/or Cell phone Cons when calls go to cell phone-it seems we miss the call alot of the time & it goes to vm. Would like more rings thru to cell in order to answer EVERY time Review Source VR Verified Reviewer System Admin Hospitality Used the software for: 2+ years ### "Medium office - Mediocre product" March 1, 2019 3.0 easy to use and intuitive but lacks many controls over the agents once they're in the call center. Had issues related to dropped calls but resolved with better internet. Tech support is always prompt during business hours Pros Ease to add new users, call centers, phone numbers, installs on mutliple platforms Cons User management, lack of full controls over agents inside Call Centers and Departments, unable to butt-in, unable to dial by extensions without upgrading versions, must have same license across entire org (i.e. can't put management on enterprise licenses and sales agents on pro licenses) lack of super admin controls over users in org, unable to monitor license usage by assignment( i.e. who has what license?) Review Source VR Verified Reviewer Co-Founder Wireless Used the software for: 2+ years ### "VOIP that has really helped me to make and receive calls professionally" April 4, 2019 5.0 Pros The app is easy to use and it allows me to make and receive calls/sms without using my personal number. The desktop and web app are helpful in allowing me to send messages when my phone is tied up. Cons Only thing I can think of is that I wish it integrated with my CRM or Zapier Review Source VR Verified Reviewer Product Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Solid Cloud VOIP performer with tight Google Integration" July 19, 2018 5.0 Pros Integrates well with G Suite and other apps. Many SW options for web, desktop and mobile. Powerful self managed user features. Fairly strong cloud attendant functions. Nice extras like voicemail transcription and HD voice. Cons The Obihai phones are solid but seem to be the only ones natively supported. Conference phones are lacking in their lineup. Polycom conference phones are purported to be compatible but the setup is not straightforward. Costs are significantly higher then our SIP trunk based on-site solution, but the scalability and configuration options help greatly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.