# Page 6 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 6 - Reviews of Dialpad ## Showing most helpful reviews Showing 126-150 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TU Tommy U. Cost Engineer Construction Used the software for: 6-12 months ### "Dialpad: Extra Effort Required" March 8, 2019 3.0 My company is using Dialpad to save on costs. Pros It does work; I can make and receive phone calls. Cons I found the desktop computer interface difficult to use. I just couldn't get used to all the steps involved with answering the phone in the time before it went to voicemail. My co-worker has the optional desk phone, which I think would be a better solution for me. I don't use the phone often in my work (3-4 calls per week), so it's not necessary for me to have the earpiece on all day. This means that when the phone starts to ring, I have to find the earpiece, turn it on, put it in my ear, then take the cursor off whatever I'm currently doing on the computer, find the icon on the computer screen and click on it to answer the call. If I happen to be in the middle of editing a cell in an Excel spreadsheet, this clicking away leads to making errors or not being able to figure out where I was or what I was doing. I'm sure younger folks are used to such interruptions, but I find it annoying to not be able to just pick up the phone and talk. Similarly, it takes two buttons pressed to make a call, and I can't be sure that the phone number I'm calling is correct, since the number on the Dialpad display is some random number that has nothing to do with the call I am trying to make. It also incurs a bit of delay when connecting which is just long enough to be annoying. Another thing is that the person I'm calling doesn't know it's me, since the phone number that they see is not even from the same island I am on. Calls to Guam do not go through on Dialpad. Review Source RL Richard L. President Food & Beverages Used the software for: 2+ years ### "Dialpad is a great office assistant" January 27, 2021 5.0 Being able to answer each call live has helped serve our customers better. Many of our customers appreciate being able to reach someone each time they call. Overall, Dialpad has helped us with our professional image and given us peace of mind that we do not have to worry about the app not working. Pros Dialpad helps us to always be in a position to live answer every call. The way we can have calls be routed to multiple people is a huge asset. If one of us is busy someone else in the office can answer the call. Another item we enjoy about the app is there are multiple features that will allow you to customize the app to your needs. Cons The main downside for us is occasionally our internet will be spotty and render the application unusable. That being said the "Failover" feature will route calls to my cell phone in that kind of event. Reason for choosing Dialpad Ease of use Prompt response from support $$$ Review Source AR Adrian R. Operations Manager Education Management Used the software for: 6-12 months ### "Great software but not the best CS" November 19, 2022 5.0 The overall experience is not that good, but not because of the software but because of the CS and Accounts Receivable team. We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call center licenses for the local presence feature which would cost even more, but they didn't allow us to make the change. Not a very good way to treat the clients, we will not renew the contract. Pros It is very easy to use and if you have good internet connection you can hear clearly and there is no delay. You can export all the data you need, but you have to treat it in Excel. Cons Would be nice to have better reporting features. Review Source CY Chris Y. Non-attorney Representative Writing and Editing Used the software for: 1-2 years ### "meeting our needs" July 30, 2020 4.0 Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful. Whether during vacation times or transitioning of new employees, being able to see, field and maintain calls that may have otherwise sat in voicemail helps to keep us up to date with all of our clients. Pros While our needs our basically simple, reliable phone service, the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us. Dialpad everywhere is excellent. It is great to have access across all my devices. Cons Hard to say least about any of it. Adaptability with Amazon Alexa has proven difficult, but not overly important to us at this time. I still am not certain of the benefit of integrating MS Teams as opposed to running it separate and independent. Reason for choosing Dialpad Cost had a big impact as we were starting something new. The available features also helped in the decision. We have stayed because of overall reliability, excellent customer service and continuous updates and expansion of features Review Source VR Verified Reviewer Director of Patient Experience Hospital & Health Care Used the software for: 6-12 months ### "Easy to use app for web and mobile to call and receive calls" December 15, 2023 5.0 Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for my clients. Pros I love that they have a web app too. I can use it with my other tasks instead of being on separate devices to use dialpad for calling Cons Nothing in particular! The web app has a weird UX where I find it hard to locate the calling button. Else, everything is great Review Source David S. Founding Partner Financial Services Used the software for: 1-2 years ### "My favorite choice for office telephones" July 23, 2018 4.0 Needed a phone system that easily worked well remotely without any phone system in the office - needed it to be entirely cloud based. This fit the bill. I have followed the team at Dialpad since they were at Grand Central and have been very impressed with the way the think about telephony. Pros \- Very good pricing - All the features one can reasonably look for - Great ability to work from anywhere - Interesting set of new features being added - Nice ability to also use a real deskphone (Obihai) if a user cares about that - Very responsive to feedback (they added a button on the main phone screen based on my recommendation) Cons \- Still confusing for non-technical people to swap between headsets, mics, etc. Review Source VR Verified Reviewer Director of Sales & Support Information Technology and Services Used the software for: 2+ years ### "Great product for the price." November 16, 2018 5.0 Fantastic. We've tested countless other phone systems and this one is so easy to use and manage, and it's reliable. Pros It's easy to use, sounds GREAT, easy to admin, great product for the money, until you start adding additional features. Most businesses can use the standard version and be perfectly happy. Cons We run a call center, that package starts getting pricey. There are a few features that I wish were included in the base package, but the standard package should work fine for most small businesses. Review Source NG Nina G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great option for VOIP, sometimes unreliable. " July 20, 2021 4.0 Overall good experience. Sometimes unreliable. Ended up switching to google voice due to the cheaper price and the reliability issues we had. Pros Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time. Cons Sometimes unreliable where it would ring on the desktop only and not the desk phone, and vice versa. Sometimes calls did not go to my cellphone and it would come in as a voicemail. Happened about 10% of the time so it was often enough to be an issue. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad Price and features. Review Source JC Joseph C. Shipping Lead Warehousing Used the software for: 2+ years ### "Very easy to use!" July 24, 2020 5.0 Pros The cross-platform compatibility and ease of use. If I've missed a call and/or have a voice mail from my wired connection I can review and listen from any mobile device using the Dialpad app. Also the voice-to-text feature is convenient for those times that you don't have the option to listen to a voice mail. Cons I am happy with this product. If I could change only one thing it would be the voice-to-text feature regarding voice mail messages. The accuracy could be improved some, but this feature on most voice-to-text services are about the same for accuracy. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) I was not part of the switch process but I'm glad that my company did make the switch! Review Source VR Verified Reviewer CEO & President Computer Software Used the software for: 2+ years ### "High Quality and Feature Rich VOIP Phone System" November 16, 2017 5.0 A complete, enterprise featured phone system at an affordable price for small business. Pros The most important thing is the quality of the calls. I rarely have any choppiness or dropped calls. The desktop app is great with the ability to turn on do not disturb and the ability to switch seamlessly from a desktop call to a mobile call is great. Cons I wish it was possible to create voicemail only users either for free or at a lower cost without having to purchase all users a full seat. Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Es genial este aplicativo" July 20, 2023 4.0 Pros Me gusta que puedo enviar archivos de mi computador a mi celular sin tanta cosa. Cons se me han entrecortado las llamadas cuando estoy transfiriendo datos pero es algo que se soluciona. Review Source Samuel B. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Would recommend" July 27, 2021 5.0 No major problem with dialpad, could improve the connectivity a little bit. Pros I like the voice recording which is super clear, the conference option is seamless, integrations with emails and drive is a plus, sharing screen without being in a conference is super useful! Cons Navigating between phone numbers is sometimes confusing on phone. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Dialpad Interface is way simpler, less bugs. Review Source SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Es bueno." July 19, 2023 5.0 Pros Tiene las herramientas indicadas que se adaptan a la necesidad de quienes la aquieren, facil de implementar y funciona de maravilla. Cons Las llamadas suenan entrecortadas pero es muy raro que pase. Review Source VR Verified Reviewer President Writing and Editing Used the software for: 2+ years ### "Great VOIP Service" November 30, 2018 5.0 It is nice to be able to provide a dedicated number to clients without having to use your personal cell phone number. Pros Easy to use anywhere you are in the world and on the go, whether in your office or on the road. It is great to have one central number for business that is totally mobile. Cons I have two numbers and sometimes find the call logs confusing. Also, when an incoming call is received you are not made aware which number the person has called. Review Source KS Katie S. Pest Consultant Consumer Services Used the software for: 6-12 months ### "Great service, just a few things that are hard to find" December 15, 2020 4.0 It was a huge upgrade from Google Voice and I've been happy overall. Pros I really like the sound quality of the phone call. The department and contacts are easy to access too. I really like that a text can be marked unread, and that calls and voicemails are transcribed as well as recorded. Images are easy to send as well. The round robin call rotation is great. Cons It's difficult to mark a voicemail unread. Often there is a delay when a call begins. I can't drag text into the message to copy, or highlight and drag phone numbers and text out of Dialpad to copy to accounts. Video is very small when sent through Dialpad. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) too many complications with how to answer, phone would ring in your ear while speaking to a customer, line wouldn't ring for everyone, no uniformity in communication either. The SMS, voicemail, and call history were all separate when you tried to search for one contact. Review Source SM Shane M. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Small Local Service Business" July 1, 2023 5.0 I am very happy with Dialpad and highly recommend. Pros I like the mobile app, it's UI, and ability to use on multiple devices. Cons Sometimes the app can be a little buggy but overall, I don't have many issues. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio was a little harder to navigate than Dialpad Review Source VR Verified Reviewer President | Co-Founder Used the software for: 2+ years ### "It's my phone system for work" July 3, 2018 4.0 I already have recommended it to others because it's really convenient and helps me keep all work related texts in one place. Pros I really like that there is an app for my iPhone so I can make calls from it and text clients when I'm on the go. I also like that I can be at my computer and text people. Cons The text on the app is really small so it's a bit hard to read. I haven't figured out if that is an iPhone setting or Dialpad setting. Review Source CJ Colin J. Systems Administrator Real Estate Used the software for: 1-2 years ### "Lacking in customer support and basic functionality" October 5, 2023 3.0 Pros Relatively easy to set up and manage. Call quality seems to be good for the most part. Cons Customer support is not responsive and our Account Manager and the \[sensitive content hidden\] , have been less than helpful. Call center functionality is not good. Texting back and forth to customers from shared lines is very difficult. Review Source EG Eric G. Mgr, IT Paper & Forest Products Used the software for: 1-2 years ### "Happy customer" November 16, 2018 5.0 We are a forestry company, and most of our workforce is mobile, out in the woods caring for the trees. That we can have one number that will reach them no matter where they are is HUGE for us. The fact that their techs can troubleshoot call issues and fix them (or tell us what we need to do) is also great. Dialpad also can be administered by anyone with a half hour of training or less, so we don't need a dedicated phone tech anymore. Pros The flexibility and features are night-and-day better than the phone system we replaced. Ability to have phone calls to the office phone ring on our mobiles when not in the office is a favorite, as is ability to block calls from unwanted numbers. We love being able to start a call on one device and in one click move it to another -- like taking a conference call on the desk phone, and when it runs over schedule, move it to my cell phone so I can walk away but stay on the call. Cons Porting numbers from out old phone system was the only trouble we had, and that's not really Dialpad's issue. Review Source VR Verified Reviewer Director of Recruiting Information Technology and Services Used the software for: 2+ years ### "The best VOIP provider out there" October 7, 2018 5.0 Pros Everything from the desktop software, the mobile app and the integration with a desk phone works absolutely seamlessly. The ability to quickly create contacts prior to calling makes it easy to see who's calling you back at any time. I used texting on a daily basis as a way of reaching prospects as well. FANTASTIC! Cons None come to mind - fair pricing and did everything I needed it to and more. Review Source MM Mike M. Business Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use, deploy and manage" August 21, 2020 5.0 Dialpad talk gives us calls and texting in one platform. Before we would have to use two different solutions and now we can do it all in the same place. Pros I like how easy it is to set up a call center, make edits, and create agents. Teams can manage their own call centers etc without the need to wait for someone else's help. Coaching Center is also a great tool for the sales training teams to use to help the sales agents Cons I wish there was a little more indepth integration with CRM's (salesforce for example) to do data dips into the database and route calls based on how that information is found. It would also be helpful if their voice intelligence solution had a way to block out sensitive information in calls (credit card numbers for example). Review Source JA Jennifer A. Designer Real Estate Used the software for: 2+ years ### "Best app for doing business on -the-go" April 18, 2022 5.0 Overall, my experience is an 8/10 Pros 3 way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without missing out on business. Cons The systems seems to have frequent glitches. Reason for choosing Dialpad Had the most compatible features Review Source MH Matthew H. Vice President Insurance Used the software for: 2+ years ### "Dialpad functions are awesome!" January 26, 2021 4.0 Awesome! Tried to switch and the other provider has been around much longer but doesn't have near the technology and capabilities and reporting of Dialpad. If you want the most advanced phone service from a tech and artificial intelligence standpoint there is nothing I've found that rivals Dialpad. Pros Ease of use and the integrated functions or text and picture messaging. Cons Sometimes the call quality isnt great but a quick reset or update generally fixes it and Dialpad is always improving! Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Dialpad Much better features, functions, ease of use, reporting and analytics blow away the competition! Review Source Perry N. CEO Marketing and Advertising Used the software for: 2+ years ### "Greatest virtual phone system " December 17, 2020 5.0 Pros The ease of use and setting it up. there is a mobile and PC/Mac app and call forwarding to any phone Cons It would be great if it came with a small amount of international minutes Review Source BR Brandi R. Loan Partner Financial Services Used the software for: Less than 6 months ### "Not Ideal for Our Business or Android" June 20, 2023 3.0 It could be ideal for certain businesses or teams with all iPhone users, but for our small team it was not ideal. Pros Dialpad's web application made it fairly easy to set up the account, customize ringback tones, and view settings. Cons I was constantly having issues on my Android and there was no way to "ask first" or transfer a call back to myself if my team member couldn't answer. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.