# Page 5 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of Dialpad ## Showing most helpful reviews Showing 101-125 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Marlon P. Manager Fleet/Dispatch Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Perfect for Business Startups" April 18, 2022 4.0 8/10 overall, some issues with connections and common bugs on both desktop & android app. BUT!! I have tried Dialpad main alternatives RingCentral, Nextiva, GrassHopper and several other; Dialpad it's a must have if you don't want to use your every day mobile phone, if you are looking for privacy and a good resting, this is a must have; none other company offers SMS via VoIP, they said they do, but none have solve my problem. I have paid thousands of dollars just to come again to Dialpad. Pros Free SMS, all systems compatibility, most call center won't notice you are calling from a VoIP, if you live outside the US & Canada, there's no better software to handle your business. Cons It takes some time to connect, you may need to try several attempts to connect a call or even restart the app. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Dialpad SMS over the Internet Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) SMS over the Internet Review Source Don S. VP Marketing and Innovation Marketing and Advertising Used the software for: 2+ years ### "The VOIP app that I recommend for any digital or remote business." August 6, 2018 5.0 I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines. Pros Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well. Cons Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses. Review Source TG Tom G. Managing Director Marketing and Advertising Used the software for: 6-12 months ### "Don't use Dialpad" September 21, 2023 1.0 Dialpad is a cloud-based communication platform used for business communication, offering features like voice, video, and messaging. Users generally find it user-friendly with reliable call quality and integrations. The cost varies, and customer support quality can vary too. Its scalability makes it suitable for various businesses. Pros Nothing, absolutely nothing. Cons My experience with Dialpad's customer service was incredibly frustrating. Setup took weeks longer than promised, and canceling my account became a months-long ordeal. Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated. I would caution anyone considering Dialpad to research their customer service reputation and explore alternative options. Dialpad fell far short of acceptable customer service standards in my experience. Review Source VR Verified Reviewer Technical Support Analyst Computer Software Used the software for: 6-12 months ### "I Love DialPad but they are going up in price...." January 18, 2019 4.0 DialPad overall is great if it fits your budget. The features are convenient for you and the client. (you will need to download a mobile app or forward calls to mobile devices for now. DialPad is easy to set up and use. I recommend doing this during the day or during the week. I needed help from support and they were not available evening hours during the week or weekend. Pros Originally I was in love with the price... (started with dialpad when they had a "free" plan). Recently started using dialpad again and still love it. My favorite feature is the ability to text clients. Many client use their mobile device and it is definitely convenient. Shared view of calls help tremendously. There is no need to ask a co-worker, did they speak to a client or has a client called. The ability to see that information is at your finger tips. Cons The cost. With each number and "extension" the cost goes up. I desired to have multiple extensions route to one phone for a limited time to save cost but sort the client's need. These charges it what drove me to begin to shop again for a new phone solution. Review Source VR Verified Reviewer Principal + Real Estate Broker Real Estate Used the software for: 2+ years ### "Good, solid phone system management tool" November 20, 2018 4.0 Dialpad has allowed our business to not have to be tied to a physical phone system. Pros Pretty easy to use and VOIP in general is great b/c it allows us to be very mobile with our business. Cons It's a pretty big pain that when we receive the email notification for voicemails, the system doesn't show the contact's name, just the phone number - even if the contact is saved in the system. So, like, I have no idea who the voicemail is from - it just shows me a number - I don't know if it's urgent or I need to ignore from the notice itself and if I'm on the run, it's a major pain to have to go back into dialpad or to have to listen to the voicemail right then. I'd like this feature fixed ASAP b/c it's a major drag. Review Source DC Darien C. Associate Pastor Religious Institutions Used the software for: 2+ years ### "Quality VOIP system with learning curve" August 13, 2020 4.0 Overall, Dialpad has been an excellent VOIP solution that has allowed my organizations mobile workforce to continue connecting with our team and volunteers without being shackled to a desk phone. During the COVID-19 lockdowns, this furthermore allowed us to easily transition from working in the office to working from home, without disrupting our overall workflow. Pros Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone. The product is easy to manage and configure, with good call quality (given you have decent internet) and even a cell-fallback feature provided you don't. Cons Dialpad's backend configuration is a little messy, making it difficult for people not heavily invested in learning the platform to configure basic settings (for instance, the call routing setting is hidden in a menu labelled "Business Hours"). For someone who did not help setup the platform and has little experience with managing VOIP offerings, it can be quite daunting figuring out the settings and understanding what many of the terms mean. Dialpad also has a few noticeable bugs; including a complete inability to handle longer MMS messages. It receives pictures and videos just fine, but should someone send you a longer text it starts breaking the texts into smaller chunks, and delivers the different chunks in a random order - making it nearly impossible to read through the original message. Review Source AM Alicia M. Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Dialpad- A Must for Businesses" April 18, 2022 5.0 Pros I love how easy it is to use. It's super simple to set up on the desktop and the app for on-the-go usage. I also love that you can text on the platform as well. Transcripts are also very easy to read and find action items in. Cons We haven't quite figured out how to transfer a call yet, but that might be lack of training on our end. Review Source DC Daria C. Owner Real Estate Used the software for: 6-12 months ### "I cancelled this crap" March 22, 2023 1.0 Pros I didn't like anything almost from the beginning Cons So I gave it shot because it came up as the number search when I was looking for a system. While at the same time, it was not user-friendly and it was more expensive than it should be for what was provided. Could never get the calls to forward, and could never understand how to use features or mobile app. Review Source DP DYLAN P. Account Executive Information Technology and Services Used the software for: 2+ years ### "The amount of times I hear "Dialpad is so bad" in a week" June 7, 2019 1.0 I hate it more than any other product I have ever used. There are at least another dozen people I work with that feel the same way. How is it possible that the phone was invented in 1876 and in 2019, I have about a 50% chance of my call failing. Pros I really don't know if I have anything positive to say about Dialpad. I've used the product for a long time and I'm blown away that my organization still uses this product. Maybe it's inexpensive? Cons Ok here's my list: - The application is always getting confused between your salesforce plugin and desktop application - The Salesforce app is unreliable - The desktop app is unreliable - When I hit dial there is like a 30% chance I won't get audio in my headset even though the call is clearly happening - If I unplug my computer from my headset and plug it back in without closing the reopening the application it will likely not work - If you want to frustrate your sales org.... buy Dialpad - people call me and it's hard to even tell that you got a missed call or a VM - The contact info doesn't show-up even if the contact is listed in SalesForce Review Source AP Adam P. COO Accounting Used the software for: Less than 6 months ### "Great system, easy to use. Very affordable" November 20, 2022 4.0 It worked when we were at a smaller scale very well. Once we became more advanced, we needed to get a more advanced system. Pros This is one of the more simple and easy to deploy phone systems on the market. When you are in a fast growing startup, these characteristics are crucial. Cons The multi line dialer was not up to par with what Ive seen on some other systems. Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing Dialpad Dialpad was cheaper, and easier to deploy than kixie, and has most of the same features. Review Source WC Wyatt C. Recruiting Manager Staffing and Recruiting Used the software for: 2+ years ### "Exceptional Product - Everything you need!" April 18, 2022 5.0 It's a great product. It can be difficult t convince the team to not use their cell phones, but once I do, they always rave about how much easier it is to use while on their laptops already. Pros It is everything I need. The UI works great on desktop and mobile and the User management makes it very easy to see who's on the phone and who isn't properly utilizing the product. Cons The slight delay when you press call to when it actually connects is somewhat annoying. I don't know if that's common for all VOIP systems but it's a longer delay than when I call with a call. Review Source PF Patrick F. Engineering Manager Design Used the software for: 1-2 years ### "Smart Call Center " October 23, 2022 5.0 Positive compared to our previous system Pros Load balancing between team members allow for better handling of time, and ensures one employee does not answer every call. Cons Difficult to set user specific settings Review Source DT Dan T. CTO Hospital & Health Care Used the software for: 6-12 months ### "Executed a Licensing Agreement then Immediately Broke Contract" February 14, 2020 1.0 Pros The general idea behind the software is good. Cons We have been using dialpad for around a year now. The software itself is clunky but generally gets the job done, albeit after significant time tweaking everything. We have four desk phones that mostly work, but most features you would expect in a desk phone don't work with Dialpad. What really makes the software unusable is the support behind it. We applied to their latest "startup" offering and got accepted. After a week of back and forth, their general counsel wrote up our license agreement, and we both signed. The day after the contract was executed we got a random email saying they would not honor it and that the multiple employees who dealt with us were not properly trained to extend such an offer. We complained that we already had a contract signed by their general counsel, but they don't seem to care. Our costs will be around $350 more a month than under the contract they are breaking. Now we are in the process of moving to a different provider after having spent many hours configuring everything to their system. Worse, the IP phones Dialpad supports don't seem to be easily configurable to other similar companies. I would recommend against Dialpad. The software is a great idea with terrible implementation and misleading 'support'. Review Source Jeffrey S. Head Of Sales Computer Software Used the software for: 2+ years ### "Not all UCaaS is created equal" December 16, 2018 4.0 I am easily able to track activities like text and call time plus other great team analytics. Easy to use and reasonably priced. Pros From a design perspective Dialpad is very delightful. I really appreciate the user interface and the smoothness of the functions. I really like the integrations to Salesforce and Linkedin and of course G Suite. In fact the power of web RTC as the underlying architecture makes for a much more stable and usable product than many I have tried to utilize before. Cons Because of Web RTC, if something goes down on the Google side, this can affect Dialpad's uptime. Thankfully, this only happens very infrequently. Review Source Joshua D. Assistant Marching Band Director Higher Education Used the software for: 1-2 years ### "This is the way all phone systems should operate!" July 19, 2018 4.0 When I began this job, we were using a fairly standard office phone system. Between the clumsy dial-to-change menu system and the fact that many options couldn't even be changed by the end user, it was a frustrating experience. When the thing started to malfunction and nobody at the phone company or the equipment vendor could locate the problem, we decided to switch. Enter Dialpad. It just works. Everything is app driven and simple to use. The graphical interfaces make day to day usage (and also weird one-offs like looking at call analytics) a snap. I really can't recommend Dialpad enough. Pros My phone goes with me wherever I am. Easy and efficient call routing via the smartphone and desktop apps. This is a vastly better solution than a traditional phone system. Cons The deskphone (which we don't use all that often) does not give an option to transfer directly to another caller's voicemail. Review Source WB Wendy B. CEO/Founder Telecommunications Used the software for: 6-12 months ### "Great platform for an inbound/outbound call center. " April 18, 2022 5.0 As a newly launched small business, Dialpad has enabled me to provided 24 hour, excellent service to my clients. Pros The convenience of the set up and implementation. Cons Can't think of any at this time. Everything about the software has been above my expectations. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Dialpad Dialpad was more cost effective for me at the time. Review Source Daniel Mario M. CTO Computer Software Used the software for: 2+ years ### "Dialpad" November 20, 2018 4.0 Overall positive, but I think they need to do some improvements on the app and general reliability. Pros Good for using as your business phone as you can move between app and desktop, do out of office, voicemail and auto attendant, etc Cons The app doesn't sync very well with with the desktop. I still see old messages and calls as unread on the app even after manually refreshing. Sometimes the system goes down as it has a couple of times this year, leaving us with no calls for a little while. Also, importing contacts is clunky, you ned to send files to their support team, there should be automated tools to do this. Review Source VR Verified Reviewer IT Systems Admin Education Management Used the software for: 2+ years ### "Freedom from hardware!" November 19, 2019 5.0 Our "phone system", i should say, "solution" is orders of magnitude cheaper, easier to support, and easier to expand. Pros I like that we kissed, well, without mentioning names, we kissed goodbye to hundreds of thousands of dollars worth of "top of the line" physical equipment and replaced it with a simple "byod" solution... and our organization couldn't be happier with the switch! Cons It's been awhile now, and I've forgotten most of it so it couldn't have been too severe, but there were some quirks with how different kinds of lines were priced out. if it's still the same, they could use some extra clarity there. Review Source Marc D. General Manager Computer Software Used the software for: 2+ years ### "Dialpad drives RESULTS" July 19, 2018 5.0 RESULTS.com is a rapidly scaling SaaS company so speed and the number of calls we make per hour ultimately allows us to drive results. Pros We love how it interfaces with Salesforce. It seamlessly records every call directly into the Salesforce record, as well display the Salesforce contact or lead name while dialing. Great VOIP quality and thewy have foreign coverage, we use Dialpad in North America, New Zealand and Australia. Cons The dial pad panel should come up automatically once the call is connected to reduce keystrokes. Many systems you hit state dial 1 or 2, etc and you have to click into the numeric pad Review Source VR Verified Reviewer Key Account Manager Computer Software Used the software for: 2+ years ### "Great but not spectacular" November 20, 2018 4.0 Serves the need that I purchased it to solve, but not a lot of delightful moments. Pros I like that it syncs contacts with Salesforce and LinkedIn. I like that it links up to my phone. I like the new text transcriber. Cons It is not always consistent or reliable about logging outreach efforts back to Salesforce so you have to do dual entry and it's not clear why. It also doesn't log text messages or what was said in the texts. It doesn't tell me who is calling when it rings through my phone. The text transcriber is pretty inaccurate. I don't like that I can't use emojis on the desktop app. Review Source Michael G. Attorney Law Practice Used the software for: 2+ years ### "Dialpad is great" July 30, 2020 5.0 Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm. Pros I love how this software allows me to transfer from my computer to my mobile phone seamlessly. Cons Sometimes the calls drop when transferring from data to cellular on active calls. Reason for choosing Dialpad Dialpad worked better with other software that my firm usues. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Dialpad worked better with G Suite Review Source MH Mai H. Chief Happiness Officer Construction Used the software for: 6-12 months ### "State of the ART Phone System!" December 15, 2020 5.0 It provided us with the ability to text and send pictures from any of our users. It is also nice to know that when we experience power outages, we can still use the mobile app to make and receive phone calls. Pros I like the call recording features where it records incoming and outgoing alot. It also has the ability for you to be able to see who, what, and when user that communicated with the callers. The communication for the mobile app matches with what is on the desktop and brower app. So if any of our team ever calls in sick, we can still see who spoke to the caller last. Cons I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad The user interface was easy to use. The pricing was within our budget. The live chat feature for support makes it easy to ask for help. Review Source MF Matt F. COO Retail Used the software for: 6-12 months ### "Choose someone else" August 8, 2023 1.0 Pros None, we left openphone and regret the decision to do so. Going to go to aircall where hopefully their callback queue actually reflects the people that need calls back. Even after refreshing, customers that colleague A called back, colleague B would see that they needed a call back. Cons No SMS notifications, callback queue has never matched from user to user. It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and spoke with them. Review Source VR Verified Reviewer Area Business Development Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dialpad Review" November 16, 2018 4.0 Our company is mostly satisfied (on the good days). But since we have 200 users we would expect it to be working more efficiently. To many issues per user. For some companies a missed phone call can be a real disaster. Pros Easy to use. Has company directory. Connected to gmail. A lot of companies related to our business use it. Best PRO is option to use messages. Cons Sound compared to other softwares,. Compared to Skype# it is much more quiet, sound sometimes it not clear, a lot of lag occasionally. Not seeing missed calls pop up. Freezing all the time. Sometimes unable to make phone calls. Review Source VR Verified Reviewer Co Founder and COO Used the software for: 6-12 months ### "Dialpad has been an awesome alternative to setting up an old fashion phone system in our office." November 14, 2017 4.0 Pros Whether you run a company, work with a small team out of co-working spaces, or simply work from home - most of the time you want to have a separate phone number for work. Dialpad is an awesome solution, I think it comes at a fair price and is a super easy way of getting a work phone number and using it from anywhere, on your phone, computer or tablet. The website and the app are super easy to navigate and the calls have been great (given you have good signal or WiFi connection). One of the best features is the weekly call summary you receive via email as well as emails when you have a new voicemail. Cons Unfortunately we have had a few times where the app crashed or the call wouldn't go through, but hopefully that can be resolved with new software updates. This happened so infrequently though so it's not a big problem. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.