# Page 4 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 4 - Reviews of Dialpad ## Showing most helpful reviews Showing 76-100 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CMO Internet Used the software for: 2+ years ### "From good to bad and the ransom techniques they use" December 19, 2022 2.0 Terrible support, borderline mafia style sales techniques, terms changing constantly even if you are a customer paying over 50K a year or more... terrible company built of top of twilio. Pros At the beginning, years ago, we went all in with this. we thought it was refreshing good solution compared to all the other players. Cons They will hold you ransom once you use them at scale. They will force you to pay for licenses you do not need, misrepresent contracts and make it as difficult as possible to get out of their grip. The software absolutely will let you down. Do not use for anything that requires reliable communication in your company. Review Source JP Jonelle P. Operations Manager Consumer Services Used the software for: 2+ years ### "Dialpad is Dialing into a Positive Review!!!" December 20, 2023 4.0 It is fantastic that even our agents who are new to the software adapt quickly and can navigate easily. Dialpad has made our campaign deliver a higher level of service. The whole team appreciates being able to call out from the mobile app. Pros If you are in the Call center industry and looking for a simple yet multifunctional call app then look no further Dialpad is the right fit for you. It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on. Cons Its a bit on the expensive side but you do get your monies worth. Review Source DF David F. CSM Telecommunications Used the software for: 2+ years ### "Good Digital Phone App" August 9, 2023 5.0 Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings. Pros Dialpad is easy to use and install and is mission critical to our sales and support efforts. Cons It can be expensive and redundant at times but it is very much worth it. Review Source JT Jeff T. VP Financial Services Used the software for: Less than 6 months ### "New Dialpad Sell Pro / Salesforce User" June 28, 2022 4.0 Overall good so far but it’s early. Call quality and downtime will be my priority in reviewing next years annual contract. Pros The sales process was straight forward. If your a firm, like most, and want to look under the hood for development projects they are flexible. Provided us with the permissions to set up a sandbox in sales for and give it a go. Cons The support ended after the contract was signed. Company needs to bridge sales and support to continue to grow with mid-enterprise clients. Hard time reaching my guy after we signed, prior to that we talked a few times a day. That said, I reached customer service for a request and they solved my issue immediately. A+ Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing Dialpad Advanced features. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Call center and IVR functionality. Review Source GL Graham L. Director Hospitality Used the software for: 1-2 years ### "AVOID!!! THESE GUYS ARE VERGING ON SCAMMING HIDING BEHIND SMALLPRINT" February 19, 2024 1.0 VERY POOR - DO NOT BELIEVE THE HYPE. I SUSPECT THEY ARE FACING FINANCIAL DIFFICULTIES HENCE THESE VERY CUSTOMER HOSTILE TERMS Pros Interface is slick compared to the previous product we used Cons We started with 20 licenses and as our business grew we increased to 50. Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a mistake but NO! They legit think its ok to state that I can only reduce user count at contract renewal in 3 years! These terms were buried in the smallprint and their customer support is useless. Our supposed account manager just avoids us, the original sales person that neglected to tell us this very important detail has left the company. I am basically having thousands of dollars stolen from me by these absolute rogues - this is verging on criminal Reason for choosing Dialpad liked the sales person and got sold the dream. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) ringcentral was very poor interface, I got fed up with needing to use support team to make relatively basic Review Source Rick K. Owner Construction Used the software for: 2+ years ### "DialPad has been a great service for our business" July 16, 2022 5.0 Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing. Pros Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid. Cons The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) DialPad was an excellent option at the time and we've liked it ever since. Review Source GO Garrett O. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "They will hold you hostage. " April 14, 2023 3.0 Pros Be very cautious when entering into an agreement with Dialpad. Dialpad has a great product. However, they will hold you hostage should you want to make any changes to your account. We have doubled the number of users but our price has gone up more than 10x what we were originally paying in 2020. They are charging us for things we don't want, don't need. They keep telling us they will downgrade and then they don't. They literally will not respond to you for months. We have been going back and forth for 9 months on this. Cons Ethics. The people on our account have been not wonderfully helpful. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) for more advanced features, but we are going to switch back or move to Truly.co. Review Source MG Melissa G. CRO Internet Used the software for: 2+ years ### "DailPad- great call center management system " March 30, 2023 5.0 Happy with my experience with DialPad. Easy to implement and maintain. Pros Love the ease of use, reporting and C-STAT scoring. All around great system. Would recommend for any size call center. Large or small Cons They have brought their reports a long way. Overall happy with the system.We have had several account manager shifts, so we have had to work through communication shifts. Reason for choosing Dialpad Integration API with our CRM system. Review Source VR Verified Reviewer Founder & Director Mental Health Care Used the software for: 2+ years ### "Effective and helpful VOIP system with some quirks " May 13, 2020 4.0 I am pleased but want more reliability. Pros This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer. Cons It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad I wanted more reliable features when switching from laptop to cell phone. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) I wasn't getting support and features I desired plus too many down times in 2016. Review Source Steven G. President Insurance Used the software for: 2+ years ### "End-all for hosted phone / fax" November 19, 2018 5.0 Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future. Pros Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades. The app is upgraded at least weekly with tweaks or new features. Cons The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing. Review Source MB Michael B. Founder Financial Services Used the software for: 1-2 years ### "Dialpad - good and getting better" February 7, 2024 5.0 Ok. Relible service. I just don't update or use some features because they are hard to figure out. Pros price at first. Now it is a bit more expensive. I liked the voicemail transcription. Cons It is not very intuitive to set up voice mail and call routing and other features. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad price mainly and they had voicemail transcription and a reliable mobile app. Review Source TS Tyler S. General Manager Automotive Used the software for: 2+ years ### "An Amazing Softphone System" February 10, 2020 4.0 We switched from a standard phone system, not even VOIP, to this and has helped tremendously. It helped handle and port calls to the right department, fend off solicitations and auto spam callers. We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value. Pros Easy. Helps cut down on spam calls when auto attendant is set up. Decent integration with Google. It has Uberconfernece, which has cool features for a group call. You can set up departments that are multiple user ringing lines. Easy to setup. Easy and fast editing if you have alternative hours of operation a certain week. Recordings and Voicemails can be saved to your google drive! Reporting shows a lot that helps visualize what you're dealing with. Contacts can be auto-imported into your Google Contacts list. Notifications on missed calls and voicemails. You can turn on when you're in business, so that phone calls go straight to voicemail after a greeting after hours. Cons Sometimes has issues with dropping calls sometimes. Sometimes can be a hassle if your headphone system isn't set up on the first call of the day, whether user error or settings getting mixed around automatically. Review Source TR Tracy R. Program manager Marketing and Advertising Used the software for: 2+ years ### "Dialpad is a must have for virtual workers" December 29, 2022 5.0 We have been using dialpad for 3+ years. We like the service. Its reliable and implementation is always a quick process. I like that we can monitor our team in real time and record calls when needed. We dont have many issues with the service but when we do, they try to help fix the problem. They may not always be successful with issues but do try to accommodate customer service requests. Pros We use dialpad for our marketing team. They are all virtual and need a reliable service. Cons The customer service can be iffy. They are able to solve simple issues but are harder to deal with on issues that need escalation. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad Cost and reliability Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Service issues Review Source SP Stuart P. Owner Financial Services Used the software for: 1-2 years ### "Doea not work, & customer service can not fix." October 23, 2023 1.0 It seemed to work well for the first year. Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify yourself EVERY TIME you get transferred. They can't even manage to transfer your credentials internally. So much for AI. Pros It 'seemed' like an affordable option for call recording. Cons HIGH failure rate. Most often the calls never connect & on the small percentage that do, the person on the other end can't hear me. ALSO IMPORTANT - don't be fooled by the cost they quote. In addition to all the miscellaneous charges, they have a fee they charge for 'Administrative Cost Recovery'. In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. My $180/year service was actually $270! Reason for choosing Dialpad They represented a reasonable priced option for what I needed. If only it worked. Review Source VR Verified Reviewer Data analyst Accounting Used the software for: 6-12 months ### "Contact and call management system" November 13, 2022 5.0 I am still using it to make and track calls, so it'sokay for me. Pros Dialpad is a contact and call management system. You have all the customers information like call history management. Cons it's sometime difficult to establish the calls. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[Ringover](https://www.capterra.com/p/169627/RingOver/) Review Source TC Tamesha C. Insurance Agent/Broker Insurance Used the software for: Less than 6 months ### "I Love It! " July 31, 2020 5.0 Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call. Pros I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation. Cons I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dialpad Initially the color of the company drew my intention. During the trial, I saw how functional Dialpad was. The application was easy to use, I like the way that I was guided to use the product as a new user. I was able to get set up in about 15 mintues. I was able to link my email, setup my phone settings, and import all of my contacts instantly. As the weeks went by, I realized that DialPad was a special tool that made my business thrive more vibrantly. Review Source Rebecca P. Director of HR & Administration Insurance Used the software for: 2+ years ### "Dialpad is easy and reliable" April 18, 2022 5.0 Overall Dialpad is very easy to setup and use. You can customization your business hours, holidays, hold music, how calls are transferred when open, closed, etc. Receiving voicemails in your email are also very helpful. Pros Initial Setup, Customization Options, Customer Service Chat, Ease of use for all employees of all technical skill levels Cons Phone Number Porting, Admins can't pull calls to employee direct lines Review Source SW Scott W. Corporate Development Utilities Used the software for: 1-2 years ### "Great product for both small and large entities" April 19, 2022 5.0 Quick and easy, minimal training needed to bring team into the fold on using the system Pros Easy of use compared to other similar applications weve used in the past Cons No issues as of yet. I have had an issue with switching from my mobile back and forth but issue was resolved due to an extra Poly headset download that was causing the problem. Review Source VR Verified Reviewer Managing Member Law Practice Used the software for: 1-2 years ### "Flashy, Expensive, Reliable" November 20, 2018 4.0 Because me and my colleagues often work on the road or from home, it is essential that clients have a single number to reach us no matter where we are. Dialpad offers that, but only as a single point of contact for the organization (although I could pay a bunch more and have extensions or separate numbers, as mentioned above). The reliability is great, ease of use is ok, functionality for the price is low. Pros The interface is sleek, albeit a bit difficult to navigate. Once you know where to look for the functionality you need, it's great. The other thing I'd mention is uptime/reliability--I've never encountered a problem in that regard. Cons The thing that I would LOVE to see from Dialpad is the ability to have at least some extensions (for departments or individuals) without paying for them. Other providers, e.g. Grasshopper, offer this functionality as standard, and it is super useful. Even if Dialpad charged a couple dollars per month per extension, that would be fine. But as of now that functionality is not offered at a reasonable price. Review Source Jonatan S. Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "An app that you would not stop using!" January 25, 2021 5.0 Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction. Pros Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction. Cons Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Dialpad Dialpad is less expensive and has a long list of benefits that WebEx does not. Review Source EL Evan L. President Insurance Used the software for: Less than 6 months ### "Slimy Sales Team" September 22, 2023 1.0 Stay away from Dialpad - they lied to me about the capability of their product! After I signed the contract to switch the onboarding team explained to me that what the sales man said was possible is not possible at all. I gave them time to check for a solution only to be told one does not exist! When I asked to cancel the contract they refused stating they will hold me to the contract for 2 years. I have not even ported my number! Pros Nothing! The team is a bunch of liars!!!!! Especially Muhammad! Cons Stay away from Dialpad - they lied to me about the capability of their product! After I signed the contract to switch the onboarding team explained to me that what the sales man said was possible is not possible at all. I gave them time to check for a solution only to be told one does not exist! When I asked to cancel the contract they refused stating they will hold me to the contract for 2 years. I have not even ported my number! Review Source NT Neha T. Tax Consultant Management Consulting Used the software for: 2+ years ### "Good app for small business but a little glitch for large ones" June 19, 2018 4.0 Pros It needs simple installation via chrome apps store with simple Google or Microsoft authentication. It will start working in couple of minutes. One can easily accept and move calls between my PC and mobile app seamlessly without any interruption. Audio quality is up to mark. It's easy to add contact, it email us as soon as we have a voice mail. Easy to answer when the clients call. Dial pad app seamlessly integrates with Chrome and Gmail, linking all contact data. It doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome. Because it keeps everything in one place and tracks a lot of call data like date, time, length of call, who answered it, what call group it rang to, call transfers which it makes finding, tracking and reviewing information easier. Cons There are no emoticons, which makes it less competitive than Skype. There are some features missing like immediate forwards to a non Dial pad number. Also when the demand gets high there is no call waiting or even any alert letting them know there is another call coming inn which makes the software impartial. Review Source VR Verified Reviewer Business Operations Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst support and onboarding reps I have ever worked with." November 27, 2023 1.0 Frustrating. Really can not think of anything else. Pros The price was definitely affordable. That's about the only positive thing I can say. Cons Everything besides the price. The reps gave me misinformation multiple times. The communication was horrible. After signing the contract, a week past and I still couldn't have the service up and running. Wasted so much time with them and never got anywhere. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Review Source MS Marc S. Advertising Manager Newspapers Used the software for: 2+ years ### "Not great for high-volume calling" August 15, 2022 2.0 Pros It's convenient to use on your computer. It does a good job transcribing voicemail messages. Cons There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line. This may be a function of the internet and not Dialpad's fault, but nevertheless, it makes it difficult to carry on a phone conversation. It is especially frustrating when trying to explain complicated products to clients. Review Source Jeffrey D K. Managing Attorney Law Practice Used the software for: 2+ years ### "Innovative Phone System punches above it's weight class" July 19, 2018 5.0 Pros Ease of use and low cost set this apart from competitors. We dumped Shoretel system in favor of this system. We have no upgrade costs, and the service runs seamlessly from the cloud. I would never buy another phone system again, and can't believe how much money we spent on our old system. Cons Customer Service experience is hit or miss. If you don't have enterprise software package you can't get phone support by phone. It's odd that a phone company wouldn't provide telephone support. Once the system is set up, you really don't need customer support, but for those rare instances where it's required, e-mail doesn't always do the trick. Frankly, if I am calling, it's because I couldn't sort out the issue on my own or by e-mail. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.