# Page 3 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of Dialpad ## Showing most helpful reviews Showing 51-75 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Billie C. Marketing Coordinator Marketing and Advertising Used the software for: I used a free trial ### "Great transcripts, difficult set up " August 26, 2024 3.0 The platform provides valuable transcripts however it is confusing to set up. Pros How the software provides accurate transcripts of meetings in real which is a valuable asset. Cons Setting up the system is complicated and customer service does not respond in a timely manner Review Source AM Anthony M. Real Estate Real Estate Used the software for: 1-2 years ### "Decent Service - Terrible to cancel" August 5, 2024 2.0 Pros Relatively easy admin. Extendability (api , integrations) Cons Customer service is a nightmare. Took me days to cancel when i no longer needed the service. Was eventually going to resubscribe my team but the way they handled customer service turned me off. Review Source DL Daniel L. Director, IT Medical Devices Used the software for: 1-2 years ### "Dialpad Delivers Seamless Communication" February 14, 2024 5.0 It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration. Pros There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar. Cons Monthly price can get pretty high as each feature is done piecemeal. Reason for choosing Dialpad Pricing and integration seemed to be above the rest and I was looking for something to implement easily instead of spending all my time figuring it out. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Pricing and features, we had the platform for several years and I was unable to get users to adopt it. Review Source AM Andriy M. Owner Translation and Localization Used the software for: Less than 6 months ### "Worst experience ever " June 14, 2024 1.0 Pros None, scammers, make sure you cancel on your bank Cons Nothing, worse than can happen when you are at work Review Source KM Karly M. Compliance Consultant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I love Dialpad!!" April 1, 2024 5.0 I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful. Pros Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier. Cons I will you could email clients out through Dialpad! Review Source JS Joshua S. Director of Information Systems Wholesale Used the software for: 1-2 years ### "Great product great team" October 24, 2023 5.0 I love Dialpad and their desire to do business and make and keep us as customers. Pros I love that Dialpad literally worked with my company to get us out of our terrible contract with our previous VoIP and that allowed us to setup and configure a call center. Call center and documentation and auditing is great for giving peace of mind and accountability to our employees and customers. Cons There was literally nothing I disliked about Dialpad. Dialpad is a great system and great for the price. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Dialpad The desire and ability to work with my company and make us customers as well as the services offered Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 is horrible and does not offer anything other than phone service and their customer service is impossible to work with. Review Source Robert B. CEO Legal Services Used the software for: Less than 6 months ### "Not as Advertised- Hidden Fees, No Ability to Cancel, Incorrect Pricing Information on Website" April 21, 2023 2.0 DialPad is a scam. There are numerous hidden fees that are charged to your credit card without any warning, and there are other sections of their website that have posted fees which are not disclosed in their "All Features" pricing page. You cannot cancel without speaking to a representative, and conveniently, they don't have any reps available. The trial period is not a "free trial period". There are no refunds whatsoever. If you port your number to them, you must pay in advance and any payments are non-refundable. The voice transcription is very poor at detecting words. The transcripts were gibberish most of the time. The desktop app does not allow you to hang up your call. The feature to send voicemail transcripts to a different email does not work. It just sends everything to your admin account email, even after marking other emails as primary. They did not port over text messaging from my previous provider, only voice calls. Dialpad is the worst internet phone company I have seen. They look good on their website, but their actual product and service are terrible. Pros The product worked for incoming and outbound phone calls. I was able to customize my caller ID for outbound calls which is difficult to control with web-based telephone services in Canada. Cons The pricing on their website is misleading. There were numerous hidden fees and my phones would not function for my business until I paid these unexpected costs. When I canceled within the 14-day trial period, they refused to refund my annual fee. Their website pricing information shows an option to "see all features" and that page even has fine print at the bottom. However, they don't tell you that in addition to that fine print, there is A SEPARATE SECTION of pricing information that shows other hidden fees that they charge to your account. I paid a $60+ regulatory fee. This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased "credits". Despite not indicating this cost in their "All Features" page, I learned that you need to pay .02 cents for each minute of incoming calls for 1-800 numbers. I had to buy credits in order to get my business back online, and was actually charged .03 cents per minute afterwards. I immediately ported my number back to my former provider. In total, I spent 11 days with DialPad, which was supposedly within their 14-day trial period. What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account. I had no issues getting a sales rep though. This product is a scam. Alternatives considered [Talkroute](https://www.capterra.com/p/134133/Talkroute/) Switched from [Talkroute](https://www.capterra.com/p/134133/Talkroute/) I thought I would get better service. I returned after 11 days. Review Source LM Liam M. Director of Technology & Product Computer Software Used the software for: 2+ years ### "Solid, easy to use, easy to administer platform" August 18, 2020 4.0 Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying. Pros We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR. Cons 1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia Review Source Elizabeth K H. Director of Relationships Consumer Services Used the software for: 1-2 years ### "Small business and under 10 agent call center" August 28, 2022 4.0 Each to set up Easy to work with their support team Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet. Pros The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing. Cons You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems. Reason for choosing Dialpad cost, easy to set up, and the pop up scripting plus it worked with our crm Review Source SS Sheena S. CEO Cosmetics Used the software for: 6-12 months ### "worst app and customer support ever" June 29, 2023 1.0 Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company. Pros nothing - i liked the idea of dialpad, but did not work for my company because of all the glitches Review Source DKS Denese Kyle S. Executive Assistant Real Estate Used the software for: 6-12 months ### "Dialpad - modern communication" January 26, 2023 5.0 Overall experience was superb - it is very modern. We make our communication through our workstation (desktop, laptop), we can have it installed in our mobile phones and make calls. I am from the Philippines but I can easily use it and call our clients from the US. As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and taking notes! Pros In a product, I always look for its accessibility and I'm glad we have Dialpad. I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company. I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to export data. I also love the live transcription!! Cons Perhaps when we had issues with our call routing - I was kind of confused on how they are set up. I would like more options and variability added to call routing but so far it is currently working well for us. Reason for choosing Dialpad We had google voice - but Dialpad is very much more modern and efficient for us. Review Source VR Verified Reviewer COO Consumer Services Used the software for: 2+ years ### "Dialpad a great alternative to legacy phone system for your business" December 23, 2021 5.0 Dialpad has been great for our small business. Less expense then traditional land line. Also, easy to use with desktop application. Pros Dialpad has been easy to use and we have not had issues resulting in lost calls. You can load the program and make calls from any computer or mobile phone. Cons The thing that I have to deal with from time to time is selecting the speaker. This is more of a user issue but it would nice to be able to better select the input I would like to use. Reason for choosing Dialpad Cost and the ease of installation. I did not have to have a technician come out and install anything. Just download the app, stet up my users, and we were off and running. Review Source MJ Milan J. IT Analyst Real Estate Used the software for: 1-2 years ### "Dialpad Review" March 1, 2019 4.0 Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well! Pros One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for! Cons Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes. Review Source Russell B. CEO Accounting Used the software for: Less than 6 months ### "Artificial feature limitations soured my experience with Dialpad" July 21, 2021 4.0 Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money. Pros Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly. Cons The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Dialpad It seemed to meet my needs. In hindsight I wish I had gone with Openphone due to artificial and arbitrary product feature limitations that Dialpad imposes which Openphone does not. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Inability to dial out using the main line or to receive texts to that number. Our customers had no idea who was calling them, and texts to our primary line vanish into the aether never to be seen or even known about. Review Source JF Joshua F. Law Clerk Law Practice Used the software for: Less than 6 months ### "Day 1 and we had to drop them" March 19, 2022 1.0 Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service. Pros We liked that it gave the option to integrate with Clio Cons The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text. Finally, the customer service blowsssss Review Source CQ Carrie Q. Owner Legal Services Used the software for: Less than 6 months ### "Misrepresentation of Services" March 25, 2024 1.0 Pros The idea that our phones, webchat, and fax could all be in one place. Cons Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way. We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics. Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here). I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat. This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service. It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided. I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad. Review Source Dysiree R. Executive manager Real Estate Used the software for: 1-2 years ### "Dial Pad Versus Other Phone System" May 31, 2019 4.0 My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​. Pros If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with. Cons The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad. Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job. Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department. Review Source Noime T. Customer Success Manager Hospitality Used the software for: 2+ years ### "It is not perfect but it is a great tool for doing long distance telephone call" October 1, 2022 4.0 I use it every day and it works well sometimes and when that happens, I am able to make a sale. I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written conversation which is nice when you are dealing with sales and agreement Pros You can contact clients regardless of where they are even if they do not have an internet connection since it acts as a telephone call and not an internet call Cons The connection sometimes is very bad and there is so much latency and issues when I use wireless headphones. My wireless headphone works well on my other software. Also, there are some phone numbers that you are not able to send a message to which could be helpful since dial pad can send text messages. Review Source MS Malisha S. Manager Information Technology and Services Used the software for: 2+ years ### "Call Me" February 24, 2022 5.0 My experience has been great, and those that have been using the software through me has never complained a single time. Pros Easy to use and setup, interface is great and not clustered. The file transfer is amazing. A great software for existing copper line customers to convert to voip Cons There was no issue with this software, everything was amazing and a breeze to use. Review Source Scott E. Founder Used the software for: 2+ years ### "Has been a great piece of software for my business" March 7, 2018 4.0 This software has allowed me to spin up or down business operations with the flip of a switch, and gives you a VERY full featured office phone solution for a fraction of the price of other companies. When comparing this to hardline phone systems, I honestly don't know why any company wouldn't just use this instead (as long as your computer has an ethernet connection). Pros I like that the software is affordable, reliable, and accessible in many different ways. I use it as the main business line for my company and adding/removing users is super easy, creating a main line is easy, and having access to your phone via apps anywhere you are is fantastic. I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi. Their team got REALLY technical digging into the transmission details from my call, and told me there was a lot of chatter on the wifi. I ended up just running an ethernet cable and have literally zero problems anymore. Cons The mobile app is good, but somehow not as reliable as the desktop software. I've had some issues making calls, and turn around and dial from my regular phone number and it works fine. I would suspect this has something to do with the fact that Dialpad uses internet instead of the regular phone line, but if I have plenty of LTE signal for a phone call I would think Dialpad would also work. As a result I generally just feel safer taking important calls from the desktop. Review Source AZ Ante Z. Mortgage Originator Banking Used the software for: 1-2 years ### "Great Product and easy to use" April 20, 2022 5.0 Very good, recently discovered the ability to screenshare and present to people we call, which is helpful in our industry. Pros East of use and the interface is excellent and pretty intuitive overall. Works well with pulling customer data in from salesforce lead management system. Cons Sometimes the system hangs and doesn't complete outgoing calls and the call is abandoned, this gets fixed with a computer restart, honestly might not be a software issue. Review Source MT Michael T. CTO Information Technology and Services Used the software for: 1-2 years ### "Dialpad is a perfect solution for any business " January 26, 2021 5.0 We subscribed to Dialpad when we moved office suites. And it immediately became a very productive tool. I had to travel for business and the mobility was very useful. I had all my call history, my notes, all at my fingertips. And when I received a call in the office, and it was too loud, I simply clicked on my cell and continued the conversation while walk. And the biggest advantage to productivity came when Covid-19 hit, because all the staff are working from home, still using the same numbers, the same process and the same way as if we are in the office. The common INBOX makes everyone aware of everyone else's communications, and the private phone numbers keep sensitive work separate. It has kept us going in these difficult times. And the one thing I really like the most? I can be anywhere in Europe and my NYC number will ring when someone calls. Pros What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business. We can use it on the road, at the office and while traveling, so its perfect, we never miss a call. And by setting up groups we can put one phone on "do not disturb" and still have others answer, plus we can roll over to our personal phones. We have it running in our workstations and smartphones and it is so easy to answer in one and continue the conversation, seamlessly, in another simply by clicking a button. I usually answer through my laptop and if I need to walk away, I can simply just switch to my mobile in real-time. And I can text while I am speaking to a person, multi-task, or simply click a number and dial through it and then make a note on the screen. It remembers everything we do! This system's sound is crystal clear and it simplified our business. The support is also worth noting, they respond quickly and have resolved every single inquiry successfully and efficiently. Cons I think some of the options should be included in every solution, for example, the dictionary. Other than that I cannot find anything I dislike. Review Source Jason S. Everlasting Experience Designer Entertainment Used the software for: 2+ years ### "Designed for BIG, but no SMALL business should be without it..." November 16, 2018 4.0 Overall, I've been a Dialpad user since before they were Dialpad (called Switch back then). Like any business that's growing, some things had to get cherry picked down, like direct phone support for smaller users. The forums are a good place to start, and most of my email support tickets have been resolved in timely manners -- including porting of numbers -- but not being able to pick up the phone and call support is a little worrisome. Still, the service is usually rock solid and integrates well across my four computer and three iOS devices. It is a true virtual phone system that sounds fantastic and crushes the competition. If they could integrate with a spam call service like Hiya, then I think it would be everyone's go to for small and medium business, for sure. Pros I'm pretty much a one man show, but I offer three different lines of services. I also have a cell phone number that goes back to 1998, so I like to keep it private from the business world. Dialpad allows me to separate all three service lines into their own department, with their own phone numbers and/or extensions, while keeping my personal cell number 100% private. Cons Some features offered on Android are not on iOS and vice versa. One of the biggest grips I have is that the pings for text messages to mainline and department lines don't present a notification on the iPhone. This can prove troublesome in an emergency, as I only see them when I open up the app and the department icon shows it. Review Source VR Verified Reviewer NOC Consultant Computer Networking Used the software for: 2+ years ### "Calling Success" February 14, 2024 5.0 Effective, dependable, and easy to use communication tool that improves teamwork and production. Pros Precise transcription of calls in real time Cons Dialpad has nothing that I dislike about it. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Dialpad AI's real-time call transcription enables remote workers to answer to native English speakers with accuracy. Review Source VR Verified Reviewer Owner Management Consulting Used the software for: 2+ years ### "Great functionality and Price point for a small business" April 19, 2022 4.0 I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox. Pros A number available for voice and texting Cons Needs to improve handoff reliability between devices Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad Just a matter of preference and supporting a growing company Review Source Talk to a Capterra advisor for free and get results within 15 minutes.