# Page 2 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of Dialpad ## Showing most helpful reviews Showing 26-50 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HB Holly B. Resolution specialists Legal Services Used the software for: 6-12 months ### "Dialpad is very effective and comprehensive " January 30, 2026 5.0 It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) They wanted to have AI integration and scalable solutions for all the call centers. Review Source AL Ariel L. Director of customer support and success Marketing and Advertising Used the software for: 2+ years ### "Meh!😑 limited integration capabilities, difficult to get support" June 5, 2025 3.0 My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM Pros I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. Cons What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Needed integration with CRM and Kixie did not support that. Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Experienced professional daily user" January 15, 2026 4.0 Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Company I work for decided to switch to streamline services. Review Source SR Sheila R. Director of Operations Legal Services Used the software for: Less than 6 months ### "Unreliable phone service. Horrible for business owners! " April 22, 2025 1.0 For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied. Pros I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust. Cons Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business! Review Source Mary Ellen E. Agent Political Organization Used the software for: 6-12 months ### "Simple, Reliable, and Effective" December 19, 2025 5.0 Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. Review Source NF Nathan F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Terrible for Solopreneurs or Basic Tier Plan" January 28, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 6-12 months ### "Do your homework before signing off with them. Over promise. Under Deliver." December 5, 2024 1.0 You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time... Pros The concept and the theory for how they could work for us was great. Great potential. Cons Follow through has been a nightmare. We use them for UCaaS and learned pretty quickly that the design was severely flawed. No SIP connection from other systems. No third party transfer recording. Must be an admin to utilize call analytics and recordings. Doesn't fit our company structure. Physical phones will inexplicably stop working. Not all in one site. One here or there. Just stops working. They had a flaw with calls ringing in that came from the same ANI. Multiple calls with same ANI would result in first call going proper IVR workflow. Any additional ended up going fallback route. They put a fix in. Now I get call delays and audio problems. Tech support is abysmal. Too often they just want to close tickets and do not try to provide solutions. Just try getting an engineer into a meeting. I don't know if they exist. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad potential. They had potential. And good reviews. Boy were we snowed Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)[Weave](https://www.capterra.com/p/141842/Weave/)[Star2Star](https://www.capterra.com/p/234427/Star2Star/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Consolidation of multiple sites and systems into one platform Review Source Response from Dialpad December 17, 2024 We’re genuinely sorry to hear about your experience and that it didn’t meet your expectations. This is not the level of service/product quality we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to make things right. Please feel free to reach out to me directly at sydney@dialpad.com, so we can better understand the issue and work toward a resolution. Your satisfaction is important to us, and we hope to earn back your trust in the future. Best regards, Sydney Perez EL Elisabeth L. Co-founder Design Used the software for: 1-2 years ### "Simply go else where" November 2, 2024 1.0 Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy. Pros The sellers knew their stuff. They knew all the right things to say. Cons When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling). Reason for choosing Dialpad Supposedly had the best reporting tools. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Pricing and customer service. I would go back to 8x8. Review Source DR Derek R. CMO Venture Capital & Private Equity Used the software for: Less than 6 months ### "Use CloudTalk instead it works much better and customer service is much faster. " May 15, 2025 1.0 Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Pros I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me. Cons Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Dialpad I didn't I moved to Cloudtalk it's much better. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Skype closed Review Source SM Shauna M. Project Coordinator Financial Services Used the software for: Less than 6 months ### "Look elsewhere" December 13, 2024 2.0 We bought supported phones and paid for premium onboarding. It's been disastrous. A month after our go-live date, we are still struggling to get basic features to work. Among the worst, we learned callers could hear what we said while they were on hold. Their support team seem to be googling answers. RECORD THE SALES PITCH. Promised features don't exist. Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote. I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750. Pros The AI transcription is nice, and the soft phone is nice. There is a robust set of features. Cons They misrepresent available features. I was told we could have Teams availability synced so that our phones wouldn't ring when we were in meetings. I was also told that if we had Microsoft synced, we would be able to see contextual emails for that contact and anyone inside our domain. Neither of those is true. Alternatives considered [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[3CX](https://www.capterra.com/p/158704/3CX/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Dialpad Offered more integrations with other products, promised features that don't actually exist. Oops. Review Source CD Connie D. Office Manager Real Estate Used the software for: 2+ years ### "The easiest piece of software to communicate with a large group of people" April 10, 2025 5.0 I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications. Pros The ability to share communication between our whole company. Cons I would have said the ability to send bulk SMS but that just became available to us this week! Review Source RD Regan D. Customer Care Manager Management Consulting Used the software for: 1-2 years ### "The Best VoIP Solution For Business " April 10, 2025 5.0 For our business VoIP needs, Dialpad is and has always been awesome. Pros We have used Dialpad as a VoIP solution and it has been amazing. Using the tool is easy and it comes well equipped. I like that we can effortlessly customize the tool to fit our needs. Cons Dialpad meets our needs straightforward. No issues yet. Review Source PS Prateek S. CEO Hospital & Health Care Used the software for: 1-2 years ### ""Overcharged for Months with No Resolution – Terrible Customer Service!"" October 14, 2024 1.0 I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month. Their customer service is completely unresponsive—my last email sent in September was ignored. This ongoing problem has caused significant financial stress for our business. I would not recommend their services to anyone based on this experience. Pros "Dialpad's interface is user-friendly, and their call quality is generally reliable. The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use. However, these positives are completely overshadowed by their poor customer service and billing issues. Cons "The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating." Review Source rR ryan R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor excuse for a VoIP service" March 26, 2025 2.0 Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake Pros The AI transcription works well. That's really the only part of it that works well. Cons Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. Review Source JJ Jimi J. Sales Manager Entertainment Used the software for: 6-12 months ### "Great dialer with great AI functions. Great for enterprise not SMB" May 8, 2025 5.0 Solid dialer with good tools for sales management but there are lower cost options that also do the same thing. Pros AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better Cons Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time Review Source MB Mac B. IM Consumer Goods Used the software for: 6-12 months ### "Great tool for Remote CX Teams" August 1, 2025 4.0 Pros Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. Cons Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. Review Source LB Lindsey B. National Recruiting Director Staffing and Recruiting Used the software for: 1-2 years ### "Gets the job done" February 25, 2025 5.0 Pros Dialpad is easy to manage, and the AI meeting capture tool is pretty neat. Cons I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent. Review Source JN James N. DIRECTOR Health, Wellness and Fitness Used the software for: 6-12 months ### "DO NOT USE HORRIBLE SERVICE" November 11, 2024 1.0 Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue. Pros User interface was ok and fairly easy to get around. But nothing actually worked Cons Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently. Review Source JB Jason B. Operations Process Manager Construction Used the software for: 1-2 years ### "Dialpad Review" January 31, 2025 4.0 Overall good. The user interface was also a positive. Pros I liked how you could send text messages over Dialpad. Cons Transferring calls was not always the easiest. Review Source Thomas A. CEO Recreational Facilities and Services Used the software for: Less than 6 months ### "Wildly disappointing company." October 31, 2024 1.0 Terrible. From the outset it was nothing but a headache. Pros Nothing. wholly dissatisfied with every aspect. Cons Wildly disappointing company. We paid over USD $10,000 to get started, were given multiple PM's because their call quality was so poor. \[sensitive content hidden\] then joined their team, she was supposed to look into the call quality issues and nothing changed. We had to go back to our current vendor with our tail between our legs and the only reason we left them was because of the lower pricing. Great lesson that price and total cost can be two completely different numbers! Now we have to bring in lawyers which is something we have never had to resort to with any vendor in the past. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) A marginal saving, though this compromised every other aspect of the service. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 2+ years ### "Connect with your colleagues using this App." October 17, 2024 4.0 Overall, it's a good product if you don't have any other phone system in your business. Pros The ability to send messages, host a meeting, share the screen, share files through the app. Cons Receiving phone calls from people not on your contact list. Review Source LT Liezel T. Admin Assistant Hospitality Used the software for: 2+ years ### "Dialpad Review" December 1, 2024 5.0 The overall experience with Dialpad is great. You can easily call and in case you missed a call, it's recorded for you so you can playback. Pros What I like most about Dialpad is it's a very straight-forward platform. It's like using a dialpad on your phone. Cons So far, there's nothing I like least about Dialpad because it's very easy to use. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 6-12 months ### "Texting Feature is a huge upgrade from other tools!" July 1, 2024 5.0 Best phone software we've used yet and we've used 3-4. Pros Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working. Cons Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) We needed a tool that provided the whole team with visibility on all interactions. Review Source MM Morgan M. Director of Property Management Real Estate Used the software for: 1-2 years ### "Extremely Disappointed in Customer Service" July 17, 2024 5.0 Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response. Pros Easy to learn, great functionalities, easy to integrate into a team and very customizable. Cons Bad customer service. Confusing and complicated to setup initially. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Initially it seemed like a great service and the next natural stuff for our business. Review Source Kalina B. Freelance and Human resources Consumer Goods Used the software for: 6-12 months ### "Dialpad, A Phone System You Must Try!" June 2, 2024 4.0 Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great. Pros Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging. Cons Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.