# Page 2 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dialpad the right Predictive Dialer solution for you? Explore 565 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (565) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 17th, 2026 # Page 2 - Reviews of Dialpad ## Showing most helpful reviews Showing 26-50 of 565 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jennifer R. Teacher E-Learning Used the software for: 1-2 years ### "An effective Communication Platform for Educators" May 25, 2026 5.0 My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. Pros What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. Cons One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. Review Source SG Skyler G. Quality Manager Construction Used the software for: Less than 6 months ### "Looks good. Works Well. BUT you get what you pay for." May 19, 2026 3.0 From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve. Uptime is solid. No performance issues. Pros Friendly sales and onboarding teams. Dialpad has a simple UI system and is not overly complex. The AI tools seem to work well. The transcription is better than I have seen in many VOIP softwares. Dialpad is reasonably priced. Playbooks, Moments, and other tools are useful and work well. Cons Our onboarding team was spread too thin. Questions took WEEKS to answer. Customer support is slow. Live chatting with a person or getting someone on the phone is difficult. Their AI helpdesk is highly robotic. Helpful at times but doesn't do well with nuance. Reporting is limited and on the rails, meaning no customization in any real sense. You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get. The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in. You have to export reports to get the data you want in the way you want but you'll have to spend 15min reformatting and combining spreadsheets to tease out the data or trends you want. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) We switched to save money. It was a purely financial decision. Review Source HB Holly B. Resolution specialists Legal Services Used the software for: 6-12 months ### "Dialpad is very effective and comprehensive " January 30, 2026 5.0 It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) They wanted to have AI integration and scalable solutions for all the call centers. Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Experienced professional daily user" January 15, 2026 4.0 Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Company I work for decided to switch to streamline services. Review Source AL Ariel L. Director of customer support and success Marketing and Advertising Used the software for: 2+ years ### "Meh!😑 limited integration capabilities, difficult to get support" June 5, 2025 3.0 My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM Pros I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. Cons What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Needed integration with CRM and Kixie did not support that. Review Source Mary Ellen E. Agent Political Organization Used the software for: 6-12 months ### "Simple, Reliable, and Effective" December 19, 2025 5.0 Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. Review Source AS Alex S. Founder Information Technology and Services Used the software for: 2+ years ### "Good phone system, never had any issues" June 16, 2026 5.0 Pros Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. Cons Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Dialpad Dialpad looked as more reliable and value for mone. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Aircall was more expensive with similar features. Review Source SR Sheila R. Director of Operations Legal Services Used the software for: Less than 6 months ### "Unreliable phone service. Horrible for business owners! " April 22, 2025 1.0 For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied. Pros I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust. Cons Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business! Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 6-12 months ### "Do your homework before signing off with them. Over promise. Under Deliver." December 5, 2024 1.0 You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time... Pros The concept and the theory for how they could work for us was great. Great potential. Cons Follow through has been a nightmare. We use them for UCaaS and learned pretty quickly that the design was severely flawed. No SIP connection from other systems. No third party transfer recording. Must be an admin to utilize call analytics and recordings. Doesn't fit our company structure. Physical phones will inexplicably stop working. Not all in one site. One here or there. Just stops working. They had a flaw with calls ringing in that came from the same ANI. Multiple calls with same ANI would result in first call going proper IVR workflow. Any additional ended up going fallback route. They put a fix in. Now I get call delays and audio problems. Tech support is abysmal. Too often they just want to close tickets and do not try to provide solutions. Just try getting an engineer into a meeting. I don't know if they exist. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad potential. They had potential. And good reviews. Boy were we snowed Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)[Weave](https://www.capterra.com/p/141842/Weave/)[Star2Star](https://www.capterra.com/p/234427/Star2Star/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Consolidation of multiple sites and systems into one platform Review Source Response from Dialpad December 17, 2024 We’re genuinely sorry to hear about your experience and that it didn’t meet your expectations. This is not the level of service/product quality we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to make things right. Please feel free to reach out to me directly at sydney@dialpad.com, so we can better understand the issue and work toward a resolution. Your satisfaction is important to us, and we hope to earn back your trust in the future. Best regards, Sydney Perez JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "Game Changer" May 15, 2025 5.0 So far it is great. The integration with our CRM makes outbound calling, holds and transfers so much easier while linking the call to the customers profile. Pros The ability to have one phone but two numbers and have one always recording your conversations to give out. Cons The home page is a little clunky, takes some messing around with too figure out where things are at. Review Source DR Derek R. CMO Venture Capital & Private Equity Used the software for: Less than 6 months ### "Use CloudTalk instead it works much better and customer service is much faster. " May 15, 2025 1.0 Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Pros I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me. Cons Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Dialpad I didn't I moved to Cloudtalk it's much better. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Skype closed Review Source VR Verified Reviewer Facilities Specialist Hospital & Health Care Used the software for: 6-12 months ### "Pros and Cons of Using Dialpad in the Workplace" May 28, 2025 4.0 Pros What I like about Dialpad is that each department in my company can have its own line. The setup was quick and easy. I also like that there are different hold music options, and the songs are quite catchy. Cons What I like least about Dialpad is sending pictures through text messages. Unfortunately, pictures aren't always received by the recipient, even though they show as sent. The lack of headset options with integration is also a drawback. Review Source CD Connie D. Office Manager Real Estate Used the software for: 2+ years ### "The easiest piece of software to communicate with a large group of people" April 10, 2025 5.0 I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications. Pros The ability to share communication between our whole company. Cons I would have said the ability to send bulk SMS but that just became available to us this week! Review Source RD Regan D. Customer Care Manager Management Consulting Used the software for: 1-2 years ### "The Best VoIP Solution For Business " April 10, 2025 5.0 For our business VoIP needs, Dialpad is and has always been awesome. Pros We have used Dialpad as a VoIP solution and it has been amazing. Using the tool is easy and it comes well equipped. I like that we can effortlessly customize the tool to fit our needs. Cons Dialpad meets our needs straightforward. No issues yet. Review Source rR ryan R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor excuse for a VoIP service" March 26, 2025 2.0 Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake Pros The AI transcription works well. That's really the only part of it that works well. Cons Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. Review Source MB Mac B. IM Consumer Goods Used the software for: 6-12 months ### "Great tool for Remote CX Teams" August 1, 2025 4.0 Pros Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. Cons Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. Review Source JJ Jimi J. Sales Manager Entertainment Used the software for: 6-12 months ### "Great dialer with great AI functions. Great for enterprise not SMB" May 8, 2025 5.0 Solid dialer with good tools for sales management but there are lower cost options that also do the same thing. Pros AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better Cons Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time Review Source JB Jason B. Operations Process Manager Construction Used the software for: 1-2 years ### "Dialpad Review" January 31, 2025 4.0 Overall good. The user interface was also a positive. Pros I liked how you could send text messages over Dialpad. Cons Transferring calls was not always the easiest. Review Source JC James C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great app! One of the best VOIP services available" February 20, 2025 5.0 I have enjoyed using Dialpad as my primary phone system. I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners. Further, I find Dialpad easy to use in my daily work. Pros The AI Transcript is very useful, and it helps me recall points of the conversation. I also like how it allows me to quickly create contact cards that help me keep track of my call log. Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go. Cons There is a slight delay in the call signal. It is slight, but noticeable. I estimate that there is about a 0.5-second delay, causing an overlap in speaking, similar to the delay in other virtual call services. This is likely an unavoidable condition of all VOIP services. Review Source JN James N. DIRECTOR Health, Wellness and Fitness Used the software for: 6-12 months ### "DO NOT USE HORRIBLE SERVICE" November 11, 2024 1.0 Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue. Pros User interface was ok and fairly easy to get around. But nothing actually worked Cons Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently. Review Source tH tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Dialpad was a helpful option" October 27, 2024 3.0 I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling Pros I receive a report detailing the number of inbound and outbound calls. The implementation was straightforward Cons There are better cost options for what it provides Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad It was a selection made from a previous manager who was looking for a way to manage calls since we moved away from the switchboard Review Source Thomas A. CEO Recreational Facilities and Services Used the software for: Less than 6 months ### "Wildly disappointing company." October 31, 2024 1.0 Terrible. From the outset it was nothing but a headache. Pros Nothing. wholly dissatisfied with every aspect. Cons Wildly disappointing company. We paid over USD $10,000 to get started, were given multiple PM's because their call quality was so poor. \[sensitive content hidden\] then joined their team, she was supposed to look into the call quality issues and nothing changed. We had to go back to our current vendor with our tail between our legs and the only reason we left them was because of the lower pricing. Great lesson that price and total cost can be two completely different numbers! Now we have to bring in lawyers which is something we have never had to resort to with any vendor in the past. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) A marginal saving, though this compromised every other aspect of the service. Review Source LT Liezel T. Admin Assistant Hospitality Used the software for: 2+ years ### "Dialpad Review" December 1, 2024 5.0 The overall experience with Dialpad is great. You can easily call and in case you missed a call, it's recorded for you so you can playback. Pros What I like most about Dialpad is it's a very straight-forward platform. It's like using a dialpad on your phone. Cons So far, there's nothing I like least about Dialpad because it's very easy to use. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 2+ years ### "Connect with your colleagues using this App." October 17, 2024 4.0 Overall, it's a good product if you don't have any other phone system in your business. Pros The ability to send messages, host a meeting, share the screen, share files through the app. Cons Receiving phone calls from people not on your contact list. Review Source MM Morgan M. Director of Property Management Real Estate Used the software for: 1-2 years ### "Extremely Disappointed in Customer Service" July 17, 2024 5.0 Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response. Pros Easy to learn, great functionalities, easy to integrate into a team and very customizable. Cons Bad customer service. Confusing and complicated to setup initially. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Initially it seemed like a great service and the next natural stuff for our business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.