--- title: "Dialpad Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dialpad Connect the right Inside Sales solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190976/Dialpad-Sell/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Dialpad Connect 4.2 (579) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Dialpad Connect Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews JR Jennifer R TeacherE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform.“ May 25, 2026 SG Skyler G Quality ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get.“ May 19, 2026 DL Drew L SR SYS AdminConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price.“ July 30, 2026 SG Skyler G Quality ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in.“ May 19, 2026 PA Pauline A Compliance and Credentialing Support SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this“ June 25, 2026 OD Olga D PharmacistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons.“ January 15, 2026 CD Connie D Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications.“ April 10, 2025 DL Drew L SR SYS AdminConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “They can be costly, especially when adding a new line.“ July 30, 2026 ## Showing most helpful reviews Showing 1-25 of 579 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah D. ### "Easy to Use and Reliable for Everyday Communication" November 10, 2026 5.0 Dialpad makes it easy to stay connected with patients whether I'm at my desk or away from the office. I can quickly make calls from my computer or cell phone, check voicemails, and send text messages all in one place. The clear call quality and easy access help save time and make communicating with patients much more convenient. Pros I use Dialpad for work and also on my cell phone when I need to make calls to patients. It’s very easy to use and sign into, and the call quality is consistently clear with a great connection. I also like how easy it is to access voicemail and send text messages. Overall, it’s a great tool that makes communicating with patients simple and convenient. Cons I honestly don't have many complaints. Dialpad has been reliable and easy to use. I haven't run into any major issues, and it makes communicating with patients convenient whether I'm at my desk or using my cell phone. Review Source RevOps T. ### "Poor Customer Support" November 5, 2026 None Pros Nothing, It's very tough to work with dialpad. the integrations keep breaking - no real visibility on analytics and it's practically impossible to connect to their support team. Cons Everything & Customer Support especially Review Source Response from Dialpad November 9, 2026 I’m so sorry to hear you’ve had this experience. Please feel free to reach out to me directly at sydney.perez@dialpad.com with any additional details, and I’ll do my best to look into it and help get this resolved for you. Salesforce Administrator Used the software for: 3-5 years ### "Excellent Tool other than Salesforce Integration" October 14, 2026 4.0 Support as it relates to Salesforce has been such a waste of time and cause of frustration but, other than that, Dialpad is an excellent tool. Pros The best thing about Dialpad is the video call quality. Great audio and video quality and there's minimal delay. Cons Dialpad's Salesforce integration (at least they have one) support is awful. Every question and problem takes 10x as long as it should to resolve, if it ever does get resolved. At times, call and text logs are missed in Salesforce. If you plan to integrate with Salesforce, prepare for that. Review Source Founder Used the software for: Less than 1 year ### "PREDATORY COMPANY - AVOID!!" October 7, 2026 1.0 Predatory company with hidden terms in their contract. After two weeks of trying to onboard with them I was informed by \[sensitive content hidden\] (CSM) that I needed to sign an agreement to move my numbers over. Desperate to get things moving I signed only to find it was a yearly contract and even after immediately notifying them that I didn't want to proceed they are saying I am locked into a 1 year agreement now. Pros Nothing. This is a deplorable company. Avoid them like the plague. Their support is subpar and they employ predatory tactics to trick you into yearly contracts as they know their service is so bad. Cons They have a dreadful support team and trick you into yearly contracts. For those already with them their annual agreement auto renews for a THREE YEAR term. Their onboarding was so bad I gave up after 2 weeks of trying. Switched from [Quo](https://www.capterra.com/p/199031/OpenPhone/) Dialpad integrated with a company I need to set up. Review Source DL Drew L. SR SYS Admin Used the software for: 3-5 years ### "VoIP - Can You Hear Me Now? Good!" July 31, 2026 5.0 Excellent. Easy to use platform that offers advanced features and integrations, while offering a variety of industries a product that meets various security and privacy requirements. Pros Dialpad is a simple, easy to use VoIP solution that just gets the job done. Despite the simple to use interface, it hides a more complex beast under the surface. They offer advanced metrics, integrations, built-in AI anaylsis of CSAT and other scores. They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price. They have immediate chat and phone support for admins as well. Don't often encounter bugs or issues, and their platform has a superior uptime rating. Security is enterprise grade, and they offer SOC2 TYPE II, HIPPA ready, GDPR, CSA, and they meet ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019 Cons They can be costly, especially when adding a new line. There are occasionally issues with carrier transfers on the backend, but thankfully support is helpful. Review Source Compliance and Credentialing Support Specialist Used the software for: Less than 1 year ### "Dialpad Review" July 1, 2026 5.0 Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this Pros Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients. Cons So far, i haven't experience any downsides with this software, everything is smooth upon login, from calls to notifications. I have one minimal feedback about the recipients can opt-out messages from us senders, hopefully this can be improved or modified as not all users of dialpad were telemarketers, it is being use in companies like Aya for healthcare staffing where maintaining communication with healthcare professionals is a must. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) We don't know the exact reason, our company just notified us we will be switching to dialpad Review Source call center agent Used the software for: Less than 1 year ### "dialpad 1000/1000" June 29, 2026 5.0 i really like it and how it has made my calls sound so much and now nobody can hear my baby crying, its a blessing Pros that it has everything all in one app!! makes it smooth!! also love being told when lunch is soon really keeps me on track Cons wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) company did the switch we had no choice in it. Review Source Customer Sales Specialist Used the software for: Less than 1 year ### "DialPad Is The Best!" June 29, 2026 5.0 Pros I love the feedback on how I handled a customer's call! Navigating through the system is easy. Transfers are simple. Cons Nothing, it's easy to navigate. Text messaging is very simple and helpful. I think the security is one of the best I've ever seen. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Five9 just wasn't a good fit for this company. Review Source Pinning Used the software for: 1-3 years ### "Great for work !" June 29, 2026 5.0 So far its been amazing, im on the phone all day in and out of meetings and dialpad runs very smoothly. Pros It is user friendly and great for work! Easy to make calls and send texts messages. Also different settings within the app that allow you customize it. Cons Nothing that comes to mind right away, I use it for work. Ive never had any issues with the app , it runs very smoothly. Review Source Alex S. Founder Used the software for: 3-5 years ### "Good phone system, never had any issues" June 17, 2026 5.0 Pros Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. Cons Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Aircall was more expensive with similar features. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reasons for choosing Dialpad Connect Dialpad looked as more reliable and value for mone. Review Source Verified Reviewer 2.0 November 12, 2026 AI summary based on a full review Users can expect decent call quality and straightforward administration from the service. On the downside, customer support is lacking, with slow response times and ineffective communication leading to prolonged troubleshooting. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 3.0 November 11, 2026 AI summary based on a full review Dialpad provides a simple and intuitive interface that enhances message retrieval for office staff. On the downside, the transcription service struggles with accuracy, leading to numerous errors in the written messages. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 6, 2026 AI summary based on a full review Dialpad's user-friendly design and effective text feature help streamline communication with patients, making it easier to manage workflows in a busy office. The reviewer found no notable limitations in their experience with the software. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 6, 2026 AI summary based on a full review Dialpad's diverse communication options, including voice and text, greatly benefit client interactions. The onboarding process is helpful but may be too fast-paced for some users to fully grasp all features. Log in to unlock the full review, detailed ratings, and pros & cons Network Administrator 4.0 November 5, 2026 AI summary based on a full review Dialpad Connect has improved accessibility for employees by allowing them to make and receive calls from computers and mobile devices, making it easier to manage communications. Some minor connectivity issues have been noted since the transition, but they do not significantly detract from the overall experience. Log in to unlock the full review, detailed ratings, and pros & cons Scott B. Head of Sales Used the software for: Less than 1 year ### "Dialpad is a great phone system for sales teams" November 25, 2025 5.0 Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review Source Jennifer R. Teacher Used the software for: 1-3 years ### "An effective Communication Platform for Educators" May 26, 2026 5.0 My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. Pros What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. Cons One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. Review Source Ariel O. Director of customer support and success Used the software for: 3-5 years ### "Meh!😑 limited integration capabilities, difficult to get support" June 9, 2025 3.0 My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM Pros I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. Cons What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly Switched from [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Needed integration with CRM and Kixie did not support that. Review Source Director of Operations Used the software for: Less than 1 year ### "Unreliable phone service. Horrible for business owners! " April 23, 2025 1.0 For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied. Pros I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust. Cons Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business! Review Source Leasing Specialist Used the software for: 1-3 years ### "Convenient Dialer " August 28, 2025 5.0 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review Source Owner Used the software for: 1-3 years ### "Terrible for Solopreneurs or Basic Tier Plan" February 9, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source Katherine C. CFO Used the software for: 3-5 years ### "Great except when it’s not" September 10, 2025 4.0 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review Source Business Consultant Used the software for: Less than 1 year ### "Dialpad Review" August 18, 2025 4.0 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review Source Ed F. Owner Used the software for: 3-5 years ### "Dialpad is great for businesses" January 9, 2025 5.0 My overall experience with Dialpad has been great. I have been using it for 4+ years. Pros What I like most about Dialpad is the ability to text, call, and screen share all from one application. Cons There is nothing that I like least about Dialpad. Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) It is the standard in my industry that everyone uses Review Source Customer Support Lead Used the software for: Less than 1 year ### "Texting Feature is a huge upgrade from other tools!" July 2, 2024 5.0 Best phone software we've used yet and we've used 3-4. Pros Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working. Cons Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) We needed a tool that provided the whole team with visibility on all interactions. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.