# Page 2 | Tekmetric Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Tekmetric the right Auto Repair solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190952/Tekmetric/reviews --- Tekmetric 4.7 (103) [View alternatives](https://www.capterra.com/p/190952/Tekmetric/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Tekmetric ## Showing most helpful reviews Showing 26-50 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Matt S. ceo Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Powerful Platform, But Overly Complicated and Poorly Supported" November 10, 2025 1.0 For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on. The interface feels busy and unintuitive. Too many clicks for simple tasks, and navigation isn’t obvious. Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should. It’s hard to get new staff comfortable without heavy training. There are plenty of features on paper. The problem is discoverability and practicality. Advanced options don’t help if basic actions aren’t fast and intuitive. We spent more time figuring out how to use features than benefiting from them. Tekmetric looks powerful, but the complexity, weak follow-through after onboarding, and everyday friction outweighed the benefits for our shop. Unless your team has time to climb a steep learning curve and you’re confident support will be consistently responsive we can’t recommend it. Pros I liked the idea of what they offer- it was suppose to be a time saver, workflow and good valve for money, also be ease to use but the feature is not in this program Cons For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing Tekmetric price and promises of ease of use and support Switched from [InvoMax](https://www.capterra.com/p/265410/InvoMax/) promises it is better and faster and will make and save company money Review Source BJ Brantan J. Shop foreman Automotive Used the software for: 1-2 years ### "Great software for a busy repair shop" March 15, 2025 5.0 Overall tekmetric is a great software and does everything an auto repair shop needs Pros Ease of use, software is great for a busy auto repair shop Cons Partstech integration seemed to have issues all the time Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Parts inventory system better in tekmetric Review Source AL Asher L. Mechanic Automotive Used the software for: Less than 6 months ### "Ok product, too expensive " February 22, 2026 3.0 Not the worst but just too expensive. \[sensitive content hidden\] one does most of what this does for jalf the price so... Pros Product was too expwnsive. Worked well but did the same thinf as products half the price with few benefits. Cons Just too expensice. Has tons of features but most arent needed and others didnt work as hoped. Not the worst. Review Source SS Scott S. Owner Automotive Used the software for: 2+ years ### "Tekmetric use" October 14, 2024 5.0 We have been using Tekmetric for about 5 years and it has been easy to learn and use. Pros Ease of use. Very easy to use, the system in very intuitive. Cons If we lose internet connection we are down and then all of our systems are down. We have a backup internet connection Review Source JS JARRET S. OWNER Automotive Used the software for: Less than 6 months ### "Not actually faster" November 30, 2023 3.0 Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell. Pros Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed. Cons The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Tekmetric Friends told me it would be a great advancement. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) wanted faster estimates, ability to run multiple windows at once, and ability to text customers. estimates were slower. the multiple windows didnt work so well (we now run two computers of mitchell for every person up front and it works the best). we have now started the mitchell texting and hope it works as well as tekmetric. Review Source JG Joshua G. General Manager Automotive Used the software for: 1-2 years ### "Tekmetric Advocate" August 12, 2021 4.0 If anything our overall experience has been phenomenal. Every system of course has room for growth, but quite honestly for any negatives that could arise, the positives would absolutely far outweigh them. It has not only accelerated our ability as an inside staff, but the cross-communication between tekmetric and autotext.me has allowed for our outside staff to communicate seamlessly with our service department. We are more than satisfied with how tekmetric has worked for us, and the continual updates keep getting better. Pros Everything about tekmetric is not just easy to operate, but simple to teach to new employees. It has enhanced every part of our ability as an office staff to provide timely estimates to our guests, look through our schedule with ease and assign a proper date and time for guest's who are looking for fast and easy service, and finally it has allowed for a much more streamlined process from technician vehicle evaluations to providing exact and accurate estimate to every guest we serve. Cons The only thing I could come up with is that there is a large amount of clicks to finalize individual processes. From checking a customer in, to handing out a ticket, there are anywhere from 30-40 clicks before we even begin the estimate building process. If there is a way to reduce the amount of clicks between each phase that would be fantastic. Review Source Response from Tekmetric August 18, 2021 Hey Joshua! Thank you for reviewing Tekmetric. We are ecstatic to hear that your shop's experience with the system has been phenomena! It brings our entire team joy when we hear about our shop's and their ability to run more efficiently because of the software because we strive to provide not only the best service but the best product for our shops so you can focus on taking care of your customers, your employees, and yourselves as shop owners. Thank you again for taking the time to review Tekmetric! MS Mande S. Owner Automotive Used the software for: 2+ years ### "TekMetric is well on its way to becoming the industry's best shop management system available. " August 12, 2021 5.0 Pros Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner. Cons The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) We made the switch because Tekmetric is not a server based system and the whole system is available anywhere, anytime, on virtually any device. Review Source Response from Tekmetric August 24, 2021 Hey Mande! Thanks for reviewing Tekmetric. We are happy to hear that you and your team are benefiting from the software and the rollout of the new labor guide. Additionally, many shop owners like you have stated how much they enjoy Tekmetric being cloud based because it allows them to spend more time at home and less time at the shop. We are happy to see that Tekmetric is helping you and your team! Thanks again for taking the time to review Tekmetric. JS Joe S. General Manager Automotive Used the software for: 2+ years ### "The Best Shop Management System - Hands Down" September 29, 2022 5.0 With the implementation of Tekmetric we have seen a dramatic increase in business and positive feedback from customers. We can easily access previous inspections and work done to guide a customer through the "what is next" process. Pros What better system to use than one designed by a shop owner! Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment options, and multiple integrations with part suppliers and other vendors to make this system shine! It eliminates the need for any paperwork -- all techs have tablets to access their WIPs. Tekmetric offers a feature request board for all users to offer suggestions and to vote on items they would like see added to the platform. Tekmetric actually uses that feedback to implement regular updates to the program (at no additional charge). They actually listen to their customers. Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. This technology has set us apart from other service centers in our market. Cons The ability to send and receive images in the texting system. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing Tekmetric It by far is the best product on the market. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Old program was not keeping up with the times. Review Source Response from Tekmetric October 11, 2022 Hey Joe! Thank you for the fantastic review. We love to hear that your shop is seeing success after implementing Tekmetric and not only your team is finding the program beneficial but so are your customers. That is wonderful to hear! Also, I just wanted to make sure that you saw with our latest release that you can now send pictures via text message. If you have any problems access this please contact our team at 832-930-9400 and they can help! NJ Nicole J. Office Manager Automotive Used the software for: Less than 6 months ### "Great Sales Tool" August 14, 2021 5.0 The people at Tekmetric are great. They are quick to assist you. The software is very good. I like this product. Pros Tekmetric is a great sales tool. It gives accurate sales reporting. It is fairly easy to use and looks great on the screen. Cons Since I am the one who deals with the accounting, I can say that there are a few things that could be improved. Tekmetric uses a company called Back Office to integrate with Quick Books. This company has an all or nothing approach to stock items, so there is more to do to have tickets flow into the right categories. It is very easy to change things in the Back Office before integrating, so it is just a matter of a few extra steps. Tekmetric is a sales tool and not an accounting program. We came from a company that did both, but not accurately. Review Source Response from Tekmetric August 18, 2021 Hey Nicole, thank you for taking the time to review Tekmetric! We are happy to hear that this shop management system has been a good sales tool for you and that your shop is seeing the benefits of our reporting capabilities. In regards to the integration with The Back Office, our team would be happy to assist with any questions that you may have regarding the triggers that send items from Tekmetric to to Accounting Link through TBO. If you review our Knowledge Base article, Accounting Link & Tekmetric Integration FAQS, which you can access by clicking the question mark within Tekmetric, I think that will also provide some assistance. Again, thank you for taking the time to review Tekmetric! We appreciate the feedback! MM Michael M. owner Automotive Used the software for: 6-12 months ### "Why switch?" August 12, 2021 5.0 Being able to better direct time and energy . building custom reports and inspections. Pros Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly. Cons My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology. Reason for choosing Tekmetric It most closely fit what I was looking for, They were very friendly and did what they said that they would. I have been very pleased. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Not enough input from management team- they were not very interested in what I had to say. It is nice to be heard, even when my idea may not be the best, others are here to help get the job accomplished. Review Source Response from Tekmetric August 18, 2021 Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric. RB Rickey B. Owner Automotive Used the software for: 1-2 years ### "Great product for automotive repair shop, highly recommended" August 12, 2021 5.0 Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us Pros User friendly Did not take a rocket scientist to learn how to use this software. Cons Can't think of anything I don't like about this software Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Tekmetric After researching each of the three and doing a comparison of Alldata, Mitchell 1 and Tekmetric. Tekmetric proved to be the best product for our company, and the best price. Being user friendly, with the ability to contact customer service at anytime with questions, which are answered quickly, everything just was a perfect fit for us. Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) It just made sense to upgrade to a software that provided all our needs in one place. Plus the price is good, really good for the features that we have Review Source Response from Tekmetric August 18, 2021 Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric. Russ K. Owner Automotive Used the software for: 2+ years ### "Regular updates" August 12, 2021 5.0 Responsive. I can get help when I need it and get attention to a requested change. Pros TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening. Cons Reporting is good but it could be improved with additional access to information. Review Source Response from Tekmetric August 17, 2021 Hey Russ! Thanks for taking the time to review Tekmetric. We are glad to hear that feel your voice is being heard by our team as it is our overall goal to provide the best user experience possible and a big part of that is listening to our customers. In regards to reporting I would like to learn more about the limitations you are having and am happy to help you navigate the reports and find the best way to help utilize them to effectively run your shop. Please feel free to get in touch with our Customer Success team at 832-930-9400, option 2. CP Chris P. Owner Automotive Used the software for: 2+ years ### "The shop management system you wish you had. " August 20, 2021 5.0 Pros Easy to set up, Great all in one package Cons I don't have any concerns or issues with the software because they are constantly rolling out new updates and features. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) Reason for choosing Tekmetric Prasanth & Sunil seemed very eager to create the best shop management system. We joined in Tekmetric's younger days (shop #136). Best decision we made. Review Source Response from Tekmetric August 24, 2021 Hey Chris! Thanks for taking the time to review Tekmetric. Feedback from shop owners like you is always appreciated because you have been the ones to see the advancement of the software. We are thrilled to see you are still loving the software after all this time and it keeps getting better for you and your team with each release. DB David B. Owner Automotive Used the software for: 1-2 years ### "Happy Shop Owner" October 12, 2021 5.0 I am extremely happy with the software. It was a great upgrade from our previous software package from another provider. Pros Web based, easy to learn and use with a high functionality and great features. The company makes several changes and upgrades and is very responsive. Cons We use a digital vehicle inspection from another software provider and would love to see a more robust digital vehicle inspection and texting system integrated into this software. Reason for choosing Tekmetric The company has a great culture, highly focused on auto repair shops success, and very responsive customer service. Review Source JT Jimmy T. President Automotive Used the software for: 2+ years ### "Tekmetric " August 13, 2023 5.0 We transitioned to Tekmetric in 2019 from RO Writer, and it has been an incredible improvement in every way. Without it, we would struggle to complete the work we do each week. Pros Ease of use and connectivity with other tools. Cons We would like to be able to split jobs between techs when two techs work on the same job. Review Source Christian B. Owner Automotive Used the software for: 1-2 years ### "Fantastic Automotive Shop Management System" July 30, 2019 5.0 Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric. Pros Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen. Cons There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary. Review Source Response from Tekmetric July 31, 2019 Christian, it's always a pleasure working with you and your dad. CS Chuck S. Owner Automotive Used the software for: 1-2 years ### "Tekmetric Review " October 6, 2022 5.0 Pros The ease of use and the power of reports. Building and sharing ROs is fast and efficient. Inventory management is super helpful and integrated with parts ordering. Cons As mentioned earlier my only complaint is that the labor guide is less robust than Mitchell. We use a fee labor guides to aid in those cases. Reason for choosing Tekmetric Pricing and cloud based as well as a number of recommendations from other shop owners. Review Source Response from Tekmetric October 23, 2022 Hey Chuck! Thank you for taking the time to review Tekmetric! We love to hear that your shop is experiencing an increase in efficiency after using Tekmetric. We also appreciate your feedback about the labor guide and want to encourage you to use the feedback option within the labor guide to help us improve our times. ZW Zach W. Service Advisor Automotive Used the software for: 6-12 months ### "Simplified " August 12, 2021 5.0 Time and ease! This program has simplified the total process helping service writers get jobs done for our customers. Pros This software makes my work life easier. There are less clicks to get what you need done, which is a HUGE timesaver. The information pulled from the VIN is helpful, also all of the service info for this specific vehicle, fluid types and quantities, filters and their part numbers, even service bulletins available. I have found that this system helps me keep track of the total process of customers and their vehicle repairs, and the option to send repair estimates to customers allowing them to review and approve from there home or office. Coming from the dealership and using different software, I believe Tekmetric is the best one yet! Cons The ONLY thing I would like to see is the ability to build a quick estimate for our customers that call on the phone and they are looking for a quick estimate. Review Source Response from Tekmetric August 24, 2021 Hey Zach! Thanks for reviewing Tekmetric. We are thrilled to hear that you love some of our vehicle specific info in the gray sidebar. Our goal in building that was to put everything you need at your fingertips and it looks like it is doing the trick! Regarding quick quotes, this is something we have steered away from because it can cause lost leads. The way we look at it if you are going to take the time to build the quote, atleast get the customer name and phone number so you have a way to follow up on the quote. However, as I am sure you are aware, you can also up-vote this on our Feature Request Board because that is what drives development at Tekmetric. Thanks again for taking the time to review Tekmetric! JW Jason W. Owner Automotive Used the software for: 1-2 years ### "TekMetric for the win! " August 12, 2021 5.0 Our experience with TekMetric just keeps getting better. Pros TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request. The TM team is second to none. Cons There’s not much I don’t like. I do wish some of the upgrades could come faster, but I know quality takes time. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) Review Source Response from Tekmetric August 16, 2021 Hey Jason! Thanks for reviewing Tekmetric. We are happy to hear the benefit that the system has provided for you and your team at the shop. It is our goal to make sure the system is user friendly and a part of that is not only making it easy to use but enhancing the software based on the needs of our shops. So we thank you for your patience as we are pushing out these releases and recognizing that good quality does take time. Thank you again for taking the time to review Tekmetric! GS Georgina S. Automotive Tech In Training Automotive Used the software for: 1-2 years ### "Tekmetric is the best app all around!" September 22, 2021 5.0 Its always been very easy to learn and to use. Pros I can easily track my hours worked, jobs I have worked and it is so easy to clock in/out! I also love how easy it is to look up vehicle history, to input a new customer or search for an existing customer as well as tracking inventory and inspections and I really love the ability to take photos during inspections because it's proof you can show to the customer building report with them and earning their trust. Cons There is nothing I dislike about Tekmetric. Review Source Response from Tekmetric September 23, 2021 Hey Georgina, thank you for sharing your enthusiasm around Tekmetric. It is our goal to allow shops to provide transparency to their customers similar to how we try to be transparent with our partners. We are thrilled to hear you are finding the value with Tekmetric! JL Jeffrey L. Mechanic Automotive Used the software for: 1-2 years ### "Great program" August 12, 2021 5.0 Love the program, highly recommended from a daily user and former user of alldata Pros The billing and being able to quote through text messages has cut down on phone time tremendously. best feature of the program I've discovered so far Cons Haven't got much to say here, it seems like they designed the program with lots of input from technicians. Review Source Response from Tekmetric August 18, 2021 Hey Jeffrey! Thanks for reviewing Tekmetric. We are happy to hear that using Tekmessage feature has allowed your shop to cut down phone time and spend more time getting cars through the shop. It is always exciting to hear about our shops improving while using the system! Thanks again for taking the time to review Tekmetric. sB sean B. service advisor Automotive Used the software for: 6-12 months ### "Great easy system for use for auto repair shop " October 18, 2021 5.0 Great easy system for use for auto repair shop. Just a solid system Pros easy, non computer people can use. Our technicians use it very easily Cons Not much. maybe parts could be have some more time spent on to work out bugs. We have parts manager that would be able to give better insight Review Source Response from Tekmetric October 20, 2021 Hey Sean! Thanks for taking the time to review Tekmetric. We are excited to hear that the ease of use is providing benefits to your team. We would also be more than happy to hear more about the requirements needed from your Parts Manager to make this piece more simplified. Please have him give us a call at 832-930-9400 WW William W. Owner Automotive Used the software for: 1-2 years ### "Tekmetric is Terrific" October 5, 2021 5.0 This software makes running a shop much easier. The system works and the customer service is fantastic. Pros Love the fact it is in the cloud. I can use it on all the computers and tablets in the shop. Cons The appointment scheduling needs to be expanded to have seperate schedule for each tech Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Tekmetric was cloud based Review Source Response from Tekmetric October 6, 2021 Hey William! Thank you for taking the time to review Tekmetric. We are happy to hear that you find benefit in the fact that our system is cloud based. It is important to us to allow shop owners to get back to their lives with their families and still be able to access their shop from anywhere. We also appreciate you bringing up the need for tech scheduling. This is something that has been brought to our product's team attention and is currently being researched. Thanks again for reviewing Tekmetric, we appreciate you! MU Michael U. ceo Automotive Used the software for: 6-12 months ### "Great shop managment system!" August 12, 2021 5.0 had some issues switching from ro writer to tekmetrics but team was very helpful and the issues were taken care of. support team is very helpful Pros built in digital courtesy inspections are great. very easy to use system. our customers love the text messaging feature and approvals right from there phone Cons appointments should change color to indicate customer is here and repair order has been started Review Source Response from Tekmetric August 18, 2021 Hey Michael! Thanks for reviewing Tekmetric. We are happy to hear that you are finding benefits from the built in DVIs feature and are finding it easy to use as that is one of the easiest ways to increase your shop's ARO. Regarding the appointment calendar, we can understand why you would have a need for the appointments to change color automatically but we do have shops that manually update the colors on the calendar at this time. However, please rest assured that we will make sure it is on our Feature Request Board for review by our product team. Thank you again for taking the time to review Tekmetric! gT garrett T. owner Automotive Used the software for: 1-2 years ### "tekmetric" October 11, 2021 5.0 good way better then ro writer Pros cloud based, two way texting with customer, text or email authorization and invoicing pay through text. Cons only payment option 360 payments "tek merchant" Reason for choosing Tekmetric referral from other ATI owners Review Source Response from Tekmetric October 18, 2021 Hey Garrett, thanks for taking the time to review Tekmetric. We appreciate the fact that your shop is finding value in the ability to effectively and easily communicate with your customers through our two-way texting and text to pay functionalities. Similar Products Featured