# QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuickBooks Online the right Accounting solution for you? Explore 8409 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190778/QuickBooks-Online/reviews --- QuickBooks Online 4.3 (8409) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of QuickBooks Online Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Shahid Jamil K ACCOUNTANTLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “QuickBooks Online provides a modern, cloud-based accounting experience designed for small to medium-sized businesses that value convenience, automation, and collaboration.“ October 30, 2025 AR Andrew R OperationsLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “QuickBooks Online lacks advanced features found in the desktop version, such as advanced inventory, job costing, and industry-specific tools.“ November 14, 2025 TB Thomas B Bookkeeper-AdministratorEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “Invoicing and payments are seamless, and financial reporting tools provide all the insights we need without extra software. Because it’s cloud-based, we always have secure access to our financials, and we’ve had no major issues with performance or data integrity.“ November 7, 2025 Arianna W OwnerPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “There is no way to reliably set up what is relevant and how to record different suppliers, no chance to have categories remembered, even when defining defaults.“ January 8, 2026 KUMAR H Account executiveInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “I mainly used it for managing basic accounting task, reporting , aging report, Ar report invoices tracking, it help me to stay organised and reduce my manual working.“ March 20, 2026 Kevin H OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “the dates. if i change a date on an estimate sheet, that carries through to the invoices and if i dont catch it my clients get overdue invoices. “ February 26, 2026 Nathan H OwnerConsumer Services, Self-employedUsed the software for: More than 2 years. “It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate.“ February 28, 2026 LH Lyla H AdministratorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Our customers became linked and I am still trying to figure out how to link their payments to them so it stops showing overdue invoices but the last 3 people recommend I pay for this help but it should just be a quick linking of payments but they refuse to help me“ November 17, 2025 ## Showing most helpful reviews Showing 1-25 of 8409 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan H. Owner Consumer Services Used the software for: 2+ years ### "Very robust, inexpensive, doesn’t take an accounting degree and my customers love it. " February 28, 2026 5.0 My customers love the ease of paying bills with the click of a button in an email and you can also send a text. Customer service is effective although it’s incredibly rare I need it. It is a stable program that get continual upgrades. It allows me to track my hours, receipts and makes invoicing easy so that I don’t have to worry about making mistakes. I need a simplified system because my workload is erratic. Pros I have used QuickBooks for decades. QuickBooks online is incredibly nice because you can access it from any laptop and it has a phone app. I primarily use the phone app. It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate. Cons None. They keep upgrading to allow for better features and ease of use. They also expand on integration from third party apps to make it even easier to use. Review Source BN Bre N. Service Coordinator Construction Used the software for: 1-2 years ### "Must give a try!" February 23, 2026 5.0 Pros Quickbooks Online has been an absolute game changer for our company. We use to use Quickbooks desktop and after switching to online — it’s noticeably easier to use and has so many more features. Cons I can honestly say there isn’t anything about Quickbooks Online that I did not like! Has been a very much needed upgrade for our company. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbooks desktop became too expensive and quite frankly a bit out dated. Review Source RB Ramona B. Principal Health, Wellness and Fitness Used the software for: 2+ years ### "no mileage reports for tax purposes" April 3, 2026 1.0 Not at all efficient. QuickBooks "experts" often are unable to problem-solve, resulting in many transfers Pros I think the most helpful thing about QuickBooks is that it remembers my username and password, which lets me sign in quickly. Cons I don't think Intuit understands the needs of small businesses and the importance of tracking deductions. I have spent over an hour and a half with customer support to learn that there is no way to run a report that reflects only business miles, even though they are tracked. My accountant doesn't care about my personal trips. So, I have to download all trips into an Excel spreadsheet and delete the personal miles. Review Source Gena T. Owner Accounting Used the software for: 2+ years ### "An Essential Tool for a Remote Accounting Practice" December 17, 2025 5.0 My overall experience with QuickBooks Online has been very positive. It has allowed me to create a lifestyle business by giving me the flexibility to work remotely and serve clients efficiently from anywhere. At the same time, it has helped push my career in accounting forward by supporting advisory work, improving collaboration with clients, and streamlining day-to-day workflows. Pros What I like most about QuickBooks Online is the remote access, which allows me to work from anywhere in the world. Being cloud-based makes it incredibly flexible and practical for modern accounting and advisory work. Additional things I really appreciate about QBO include: Real-time collaboration – Multiple users (clients, bookkeepers, and accountants) can work in the file at the same time without version issues. Automatic bank and credit card feeds – Transactions import daily, saving significant data entry time and reducing errors. Strong integration ecosystem – QBO connects easily with payroll, payment processors, inventory apps, CRM tools, and tax software. User-friendly interface – The layout is intuitive, making it easier to train clients and review their books efficiently. Anytime access to financial reports – Profit & loss, balance sheets, and custom reports are available instantly, which is great for advisory and decision-making. Secure cloud storage – No worrying about lost files or local backups; everything is stored securely online. Scalability – QBO works just as well for startups and small businesses as it does for growing companies with more complex needs. Mobile app functionality – The mobile app allows quick checks, invoicing, and receipt capture on the go. Automatic updates – No manual software updates; new features and improvements roll out seamlessly. Cons What I like least about QuickBooks Online is that it has undergone a lot of changes over time. While updates and new features can be helpful, frequent changes to the interface and workflows can sometimes slow things down and require retraining or adjustment. That said, these changes are clearly aimed at improving functionality and modernizing the platform, and I’m hopeful they will ultimately turn out for the best as the product continues to evolve. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I wanted to work remotely and not have to login to remote sign ins on a desktop. It allowed me to take on more clients and was easier to have all the clients in one browser. Review Source AC Arisili C. Co-President Food & Beverages Used the software for: 2+ years ### "Long time user " April 8, 2026 4.0 Overall I have been using it for years and it has good value for the price. My accountant can also log in to my account and see what he needs to file my tax returns. Pros Quickbooks online makes creating a profit and loss statement very easy, even if you have zero accounting experience. Cons QuickBooks is constantly updating it’s dashboard/interface I wish it would just stab the same it can make it hard to locate tabs that you are used to using. Switched from [Wavess](https://www.capterra.com/p/10031892/Wavess/) More features available, most needed are the profit and loss reports Review Source VH Vontavius H. Chief Executive Officer Marketing and Advertising Used the software for: 2+ years ### "It’s good while no one else better is around. " February 25, 2026 3.0 Pros Some of the things that I like about QuickBooks online are the mileage tracker, enhance reporting, and vendor tracking Cons The long load times, constant price increases and the square integration is the things I hate most about Quickbooks. Instead of improving the platform they chose to add unnecessary stuff which ultimately messed up my books. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Lack of transfers tracking, limited reporting Review Source Cayla F. Paralegal Law Practice Used the software for: 2+ years ### "Quickbooks does it all! " March 23, 2026 5.0 We have had a great experience overall. Again, it is one of those programs that is really essential for running a business. You are able to do so much, and with the proper training you can really succeed. Pros Quickbooks is a great program for easily sending invoices and receiving payments. Although it did have a few bugs in the early stages and we encountered some issues, they seem to resolve them pretty quickly. It is very user friendly and easy to train. It is a great 'one stop shop' of invoicing, payments, financial reports and bookkeeping. Cons The customer support is not all that great, and it is difficult to get in touch with someone who understands your issue. The fees for credit card payments are more than other programs, but overall it is good value for the money because of all the things you can do. Review Source Julieann L. Office Manager Construction Used the software for: 2+ years ### "Powerful Tool for Small Business" March 16, 2026 4.0 Once the initial deer-in-headlights trauma that happens when you first experience the platform and you really start to understand how everything works together (bills, invoices, reporting, etc) then it becomes as powerful a tool as any business can get. Pros What is particularly useful to us is it's integration with our project management software. It easily and seamlessly transfers data back and forth and has reduced or eliminated double entry. A huge time saver. For a monthly fee of under $100, Quickbooks online gives us full financial insight into the profitability of our projects as well as for our company as a whole. We have not experienced any issues or glitches or anything similar. QBO has been a solid, dependable partner for our business Cons I often wondered why QBO does not have a learning portal readily available within our account. If it does exist, then it is not as prominent than I feel it should be. Review Source Tiffany B. Owner Construction Used the software for: 2+ years ### "One place for all things business" February 19, 2026 4.0 Pros I use Quickbooks for our company for years. It made it easy to write estimates, send and then invoice. The features ware great and the Ai integration is helpful. I like how we can have one place for everything business and it’s a trusted name in the construction world. Cons I feel the pricing could be better and the required add-ons are a pain and sometimes the app is glitchy. Review Source Deborah T. Controller Construction Used the software for: 2+ years ### "User Friendly and Does What it Says it Can Do" March 1, 2026 4.0 The cost is financially feasible and provides a great value in the ability to invoice clients, prepare financial statements at various timelines and compare to prior period. Pros The program is intuitive and offers as much guidance with helpful hints, as needed. There are several ways to obtain support when a problem occurs. Cons The interface just recently changed and it's appearance is totally different until you drill down and find the familiar. Review Source BF Bonnie F. Office Manager Construction Used the software for: 2+ years ### "QuickBooks Online from QuickBooks Desktop" December 15, 2025 5.0 We have been using QuickBooks for the my entire tenure with the company (since 2017). We switched from QuickBooks Desktop and i was nervous but the transition was smooth and the differences easy to understand and navigate. Pros Very user friendly, provides accounting tools that we can use in office and translate well for our accountant too. Cons I actually can't think of a negative. We are super happy with the software. There is nothing I would change. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To be more fluid with locations and allow the accounting team to work off site. Review Source Stacy M. Accountant Construction Used the software for: 1-2 years ### "QB Online - Not As Expected" December 2, 2025 1.0 Again, severely disappointed knowing the strength of QuickBooks desktop. Everything is very restrictive and limited. It's almost like the company went backwards BUT the sales people will tell you it's even better than the desktop version. Intuit just wasn't very intuitive when developing this software. Pros A few of the biggest benefits are: 1. Ability for multiple people to be access the accounting information regardless of their location. 2. The price point also seems very reasonable when compared to the QuickBooks desktop version. 3. It is great not having to hassle with a software upgrade on an annual basis. 4. The ability to take credit cards and ACH payments works well & has actually made a positive impact on our ability to collect customer accounts quicker. Cons QuickBooks online fails in several areas when compared to the desktop version: 1. I either cannot get logged in or get kicked out during the worse possible times. It is not a frequent occurrence but enough to be frustrating 2. Posting data does not always result in immediate update of information. 3. There is a lag in the system - note that I am connected with fiber optics and still feel the pain here. 4. Sales tax is a nightmare which is difficult to understand as the desktop version was so easy once properly set up. I could go on with several examples but overall very disappointed with the software when I know the desktop version is so robust. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We switched for the need of online access from multiple employees who work remote. Review Source HL Hannah L. Bookkeeping Firm Owner Accounting Used the software for: 2+ years ### "Great accounting software for bookkeepers and business owners" October 22, 2025 4.0 I have used QuickBooks Online for the past 7 years to run my bookkeeping firm. I have tried other softwares and do not find they are as user friendly for both bookkeepers and business owners. Pros I like QuickBooks online for its ability to access it from anywhere. I like the mobile app for quick recording and snapping pictures of receipts. The financial reports are great to be able to analyze the health of your business. Quickbooks makes collecting payments from customers easy. Their customer support is helpful and quick to respond. Cons I do not like how often they are changing features and am not a fan of the new invoicing layout. Quickbooks fees seem to be continually increasing as well and I find it hard to sell it to clients when the fees increase frequently. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online QuickBooks Online was more user friendly for business owners and I found it still offered features designed for a bookkeeper with traditional accounting in mind. The Online version allowed the flexibility to work from anywhere on multiple client's books without needing a USB. Review Source JD Jeremiah D. Owner Construction Used the software for: 2+ years ### "Robust but expensive, QBO remains a must-have for small business owners" September 18, 2025 4.0 I had bad bookkeepers/CPAs when I first started, making my QBO experience tougher than it needed to be. Now with a highly competent bookkeeping team and new AI tools for uploading receipts and invoices, things have improved and I'm getting the business data that I need. Pros Wide integration across many different SaaS products. Nearly all bookkeepers and accountants are familiar with using QBO. it is comprehensive and offers every feature you could want. Strong reporting tools to generate financial data and derive the necessary insights for good business decisions. Offers invoicing, payroll, and even lending options to further strengthen the value proposition. Recent rollout of AI tools have been solid. Cons QBO is very expensive and complex. Most business owners need a professional bookkeeper or CPA to use QBO effectively. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online More robust, near-universal adoption by CPAs and bookkeepers. Review Source VB Vanessa B. Bookkeeper Automotive Used the software for: 1-2 years ### ""Efficient and User-Friendly Financial Management"" February 26, 2026 4.0 I use it to reconcile bank accounts, manage accounts payable and receivable, and generate financial reports for tax returns Pros I use QuickBooks Online for financial reports, appreciate its ease of use, and find it offers good value for money. Financial Reports, Ease of use, value for money, Cons Limitations with check printing: can’t customize templates or account info, must buy pre-printed checks, which adds cost, risk of errors, and paper waste. Review Source AH Allison H. Operations Manager, HR Non-Profit Organization Management Used the software for: 2+ years ### "Seeing the whole picture -easily!" November 17, 2025 5.0 I have used QuickBooks online in a couple of different jobs, and it is very user friendly. I love that I can figure out what report to run, to give a holistic picture of what is going on, financially, at any given time. Or if you don't want the whole picture, and just want to look up how much was paid to a specific person/vendor this year, its so easy. I suppose that is the short and long of it - ease of use for a clear picture, so we can make well-informed decisions about finances. For my other job, running payroll is so easy - and sending out W2's & 1099-MISC/NEC's are a breeze! And gathering documents for the 990-PF would be unendurable without QuickBooks Online! I cannot think of a more glowing endorsement than that! Pros Love the banking feed option; and the different ways I can access and organize data. I prefer the Classic View over the modern view, just for the ability to view the Profit & Loss report, organized a month at a time, YTD, or just the totals for a particular Class (or Initiative, in my case) Cons Right now, the part that I just don't appreciate, is the default to "Modern View" - as it doesn't grant me the same ways to organize information as Classic View - and there is no way that I have found to default to Classic View. Review Source Shahid Jamil K. ACCOUNTANT Logistics and Supply Chain Used the software for: 2+ years ### "Super Accounting Solution in one package." October 30, 2025 5.0 QuickBooks Online provides a modern, cloud-based accounting experience designed for small to medium-sized businesses that value convenience, automation, and collaboration. Overall, users find it intuitive, flexible, and efficient for managing day-to-day financial tasks without needing advanced accounting expertise. All I found that QuickBooks Online is great for businesses those are totally online. Pros 1\. Because QBO is fully online, you (or your bookkeeper) can access financials from any device with internet, which is useful when you’re working remotely or on the go. 2. Since the financial data is online, sharing access with your accountant or bookkeeper is simpler (e.g., no need to send files back and forth). Cons 1\. Being cloud-based means if your internet is spotty or slow (which might be a consideration in Kampala or remote work situations), you’ll run into disruptions. 2. QBO uses a monthly subscription. Over time this cost adds up, and certain advanced features are only unlocked in higher tiers. Review Source AM Allen M. General Partner Accounting Used the software for: 2+ years ### "Okay, but not great" January 28, 2026 2.0 When first developed it was strong. Lately they have integrated Ai with every window and it really slows down the overall performance and speed of the platform. Pros It's an adequate financial software for small entities. It can sync bank and credit card accounts to make life easier. Cons Customer support is terrible. Payroll processing is not worth the investment, especially in Ohio. The payroll team is terrible at locality taxes. Review Source Melissa B. Mortgage Broker and Owner Financial Services Used the software for: 2+ years ### "I use QuickBooks for my business and LOVE it!" September 19, 2025 5.0 I own a small business and use QuickBooks for all of my income and expenses throughout the year. I have used this platform for about 5 years now. Pros I use QuickBooks for my business and LOVE it! I'm able to track ALL of my bank accounts (multiple banks), credit cards and mileage all within their portal. It's easy to use, it auto starts when I start driving. Invoices are easy to generate and end of year reporting is great which I can share with my accountant for tax filing purposes. Cons Sometimes the mileage tracking doesn't work and every so often the bank accounts will disconnect. While it's not usually a big deal to reconnect the bank accounts, sometimes it can be a pain. I would like to figure out why the mileage tracking has issues but it seems to be better more recently than it was a few months ago. Review Source KV Katie V. HR Generalist Automotive Used the software for: 2+ years ### "QuickBooks Online: Great if Not a Little Disconnected" October 7, 2025 5.0 Generally QuickBooks Online is a great tool for what we use it for. It has robust financial reporting that we use daily and the invoicing system is super solid. We don't plan to get rid of it any time soon. Pros Quickbooks has high quality reports that make it easy to pull data on necessary topics. Itemized reports make running payroll a breeze. There are hardly ever issues with the reports and the data and syncing is accurate. This is incredibly valuable for the price tag attached. Invoicing generally is smooth and reconciliations are quick. Each time we've needed customer support, it's been quick and there is a clear resolution. Cons The integration can be costly to attach to our current HRIS and can make the system feel a bit disjointed. Due to that, we don't have it linked to our attendance/time tracking systems that we do in our HRIS. This disconnect can make the ease of use lower because there's inherently more passwords and clicks to get where you want to go. Review Source RB Rob B. Director of Photography Media Production Used the software for: 2+ years ### "Mixed Bag But Worth It" December 1, 2025 4.0 It's a mixed bag; they change the software a lot, leaving me lost and searching for items I use regularly and the help files are often outdated. But their customer service is really good and when I have to use it, my issues are usually resolved in one interaction. Overall, the ease of generating invoices and accepting payments outweighs the headaches. Pros Ease of use for me and for customers. I can easily add services and products and sending a payment link to customers is easy; I can either email them directly from Quickbooks or copy a link to send from my own email. Cons Frequent changes to interface with little or no explanation. Things I use regularly like invoicing moves and I have to dig deep to find it. They also separated the customer database from the invoicing tab which is counter-intuitive. Review Source BN Bruce N. President Management Consulting Used the software for: 1-2 years ### "avoid like the black plague" December 12, 2025 1.0 Very poor experience, was lied to by the salesperson. We tried the online version at a discount and were told we could switch back to the desktop anytime with help from the support desk. No help. The salesman is no longer with the company, and there is no written agreement to back our claim; it's my fault for that problem. Since it is now December, we are going to print out two years of detail reports, journal entries, General ledger and any other information we think we will need, and start the new year fresh with a different accounting software provider Pros User-Friendly Layout, Not much I can say I like about the software. The Desktop is better than online, trying to switch back. They make it very hard to switch back. No support with this option Cons Buggy software, High-pressure sales. Some of the tech support isn't up to date with the software; it's hit-or-miss when it comes to getting good support—no option for hard-copy backup. Very frustrating to use, stop allowing QB to integrate with Bank account, too many double entries, making bank and credit card reconciliation a problem. Review Source Mark R. SVP Real Estate Used the software for: 2+ years ### "The right solution for companies growing and mobile." December 11, 2025 5.0 Pros Beyond the amazing attributes of QuickBooks as a software program that I could rattle off here, the icing on the cake is the online version. I travel a lot and often times would not be able to VPN in and access a remote desktop to access QuickBooks. Having access to QUickBooks through it's online platform is amazing and robust, and most of all, always up to date. Cons My least favorite aspect of QuickBooks Online is the reporting flexibility. For a cloud-based platform, it offers fewer customization options than expected, and exporting to Excel is often required to get the format needed. It’s not a deal breaker, but it does add friction to month-end processes. Review Source DR Debbie R. President Accounting Used the software for: 2+ years ### "Payroll Tax Support and ProAdvisor Support gets 1 Star!!!" July 28, 2025 1.0 My overall experience has been okay. There has been a few times over the last five years that there was a glitch in their software (sales tax at one point and bank connectivity issues) where they had to escalate the the problem to a higher level. Pros QuickBooks On-line is generally easy to use if you have a good understanding of how QuickBooks Online works, and accounting principles to properly set up chart of accounts, and to properly categorize. If you don't know what you are doing, you can make a big mess quite quickly causing inflating income or expenses from duplicated transactions, and chart of account set-up errors. Cons Customer service is good if you come to them with basic software understanding questions. If you have payroll tax or ProAdvisor Profile issues they are awful!!! They send you generic 'do not reply' emails that say the same thing over and over again. I have them file my payroll taxes. They messed up, on a couple of situations. The IRS sent me a letter stating they would levy my account if I didn't make a payment. As far as the ProAdvisor Profile, after 5 generic rejection emails, and 8 to 10 (no exaggerations) phone calls to Intuit, it still isn't fixed. They don't allow you to speak directly to the person who sends the emails, and they don't know how to fix the issue themselves. Review Source RM Robert M. Cybersecurity Engineer Information Technology and Services Used the software for: 2+ years ### "Comprehesive Accounting Tool with Reliability and Flexibility." July 24, 2025 5.0 The ease and convenience of QuickBooks Online is top ,and offer full featured accounting capabilities . Pros QuickBooks Online best thing is that one can use it from anywhere with a internet connection.Easy,convenient and with minimal maintenance. Allow simple tracking of expense since it sync with bank accounts which help to know where money goes .Quick to create and send professional looking invoices and also customize invoices by personalizing invoice template .Offer real time reporting features that shows cash flow.The customer care act so fast in case of a challenge and sort the issues on time. Cons QuickBooks Online has an expensive pricing plans ,like it offer 3 versions at either monthly or annual pricing . Review Source Similar Products Featured