--- title: "QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuickBooks Online the right Accounting solution for you? Explore 8554 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190778/QuickBooks-Online/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- QuickBooks Online 4.3 (8535) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of QuickBooks Online Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews JB Jillean B ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “This feature allows me to provide prompt and effective support to my employees, ensuring they receive the assistance they need, regardless of their location or my own, which significantly enhances our overall efficiency and productivity.“ May 19, 2026 JF Julie F Office manager - payroll coordinatorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of payroll so now we have to pay all of our employees by paper check which is not how we are set up.“ June 3, 2026 JH Jeff H Front office managerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has all the tools I need to manage my finances, create invoices, track expenses, and run reports without having to use multiple programs.“ June 24, 2026 JB Jillean B ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “This deficiency directly contributes to inaccuracies in inventory records, increasing the risk of stockouts, and complicating efforts to effectively optimize sales strategies and forecast future demand, ultimately impacting overall business profitability and operational smoothness.“ May 19, 2026 JH Jeff H Front office managerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The platform has helped streamline my daily accounting tasks and saves me a significant amount of time. While customer support can sometimes take longer to respond than I'd like, the team has generally been helpful in resolving issues. Despite a few occasional frustrations, QuickBooks has been a reliable and valuable solution for managing my business finances.“ June 24, 2026 Kristen D NoneReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I spoke with three separate levels of customer service supervisors, and they all told me the exact same unacceptable policy: the only way to reactivate my account was to pay the full $1,242 renewal, and then wait around for a refund of the difference.“ August 14, 2026 LA Lauren A AdministratorRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “The payroll function is so beneficial with Quickbooks tracking live checks and auto-creating labor and tax reports, and filing and paying taxes automatically.“ April 29, 2026 KA Khyan A Administrator and Senior Story Board ArtistDesign, 2 - 10 employeesUsed the software for: 1-2 years. “Some workflows aren’t always as intuitive as they first appear, especially for non-finance users. As the system scales with more data, performance can occasionally slow down, particularly in reporting views or when pulling larger datasets.“ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 8535 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Impact 360 M. Owner Used the software for: I used a free trial ### "Bookkeeping that a non-accountant can actually run" November 2, 2026 5.0 As a small agency owner I need the finances handled without hiring a bookkeeper full-time. QuickBooks Online does that job well and is the standard most accountants already know. Pros QuickBooks Online makes small-business bookkeeping manageable. Invoicing, expense tracking, bank feeds and reports are all in one place, it is cloud-based so I can check numbers anywhere, and my accountant can access the same data without emailing files back and forth. Cons Pricing has crept up over time and some features sit behind higher tiers. A few tasks, like fixing a mis-categorised bank transaction, take more clicks than they should. Review Source Justin A. Owner Used the software for: 3-5 years ### "Poor performance doesn’t justify the higher cost" October 30, 2026 2.0 The developers seem to have put a lot of effort into building a very broad base of capabilities into the system. It seems to be able to do everything. However, they have not put much work into making it actually functional. The auto tracking for mileage never works, it constantly kicks you out of the software when trying to create estimates or invoices, I can’t seem to figure out how to send a functional receipt automatically to your customers have a copy, and good luck trying to get any support on the phone. All they want to do is push you a bunch of unrelated and semi functional articles to read that point you to different articles to read so that you spend 12 hours trying to fix a problem that could be fixed in five minutes if somebody would just answer the phone. Tried to leave this same review on the QB app just now and go figure, that function is not responding in the app so the developers can’t read it. Hahaha. Complete incompetence at every level apparently. Pros Lots of capabilities. Auto tracking mileage is nice feature if it would actually work. I like the ability to request a callback if the people could speak better English Cons Some of the capabilities aren’t functional. Repeatedly. Fees seem to keep growing and growing. Every help request is met with QB trying to force the user to waste hours reading articles versus just providing an English speaking person for a few minutes to simply answer the question. Review Source R Reviewer Director of Photography Used the software for: 3-5 years ### "Overall Good with Caveats" October 30, 2026 4.0 Overall positive but Quickbooks could do more to make the interface more streamlined and provide up to date help resources when rolling out updates. Pros Relatively easy to use. Financial reporting is great. Customer support has always been top tier. It's easy to invoice customers and receive payments. Cons They've increased fees several times. New versions have bugs and issues. Whenever an update is implemented, they don't update the help files; that is the help resources are almost always out of date. The expensive subscription doesn't allow us to do deposits. Review Source R Reviewer Owner Attorney Used the software for: Less than 1 year ### "S-corp Helped by QB" October 26, 2026 5.0 As a new s-corp owner, Quickbooks was necessary and appreciated in the transition to the new business format. Defnitely required for this process! Pros Quickbooks online is a very thorough and helpful program that integrates easily with my bank. It cuts down on accountant time as they can login and use your data you provide when doing taxes. It is a very hearty program with lots of components Cons Not that intuitive or easy to understand out of the box, without a bookkeeper to guide you. Some things can't be bookmarked on their program that I wish were. Review Source RH Rod H. Civil Engineer III Used the software for: 3-5 years ### "Quickbooks online software" October 26, 2026 4.0 Pros The cloud based aspect of logins on any computer. Customer support has been great when needed. Good program for a small business. Cons Always concerned about security on the cloud but has good backups. Cost keep raising and if internet has down time not able to log in to software. Review Source R Reviewer President Used the software for: 3-5 years ### "CEO & President" October 22, 2026 4.0 It handles the essential accounting for a small IT consulting business—invoicing clients, tracking expenses, and generating basic financial reports—well enough to stay operational without a full-time bookkeeper. Cloud access and bank feed automation are the main practical benefits. However, rising costs, mediocre support, and occasional bugs or limitations in reporting and integrations make it feel less reliable as the business grows. It gets the job done for straightforward use but requires vigilance on data accuracy and has become more expensive relative to the value delivered. Pros Invoicing is straightforward—create, send, and track payments with online options that reduce chasing clients. Bank feeds and categorization help keep books current without constant manual entry, and the basic financial reports (P&L, balance sheet, cash flow) are usable for day-to-day small business oversight. The cloud access means I can check things from anywhere, and the mobile app handles quick tasks like recording expenses or sending invoices on the go. For a simple MSP operation it covers the core accounting needs without requiring a full desktop install or heavy local setup. Cons Pricing has climbed and the fee structure feels nickel-and-dime once you add payroll, higher tiers, or extra users. Customer support is often slow or scripted, with long waits and limited real problem-solving for anything beyond basic questions. The interface has grown cluttered, and performance can lag or throw odd errors during busy periods. Advanced reporting and customizations are limited unless you pay for higher plans or third-party apps, and reconciling or cleaning up messy data sometimes requires more workarounds than expected. Occasional sync issues with bank feeds or third-party integrations add friction. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Powerful Accounting solution but with a premium price tag" October 21, 2026 4.0 Overall, have been satisfied with the experience of using QBO but will rate it 4 stars with 1 star being deducted for price tag and recurring price increase in the past. Another important thing is that whenever you get stuck there is a lot of content available online which can help you quickly resolve the issues. Pros The best thing about QBO is that I have found it to be the most comprehensive accounting solution and this is after comparing the same with Sage Accounting, Xero and Tally's global version. The best part is the automated bank feed and matching. Other important tool going its way is the option to integrate 3rd party apps. Cons As mentioned in the header although it is the most comprehensive solution ticking all the right boxes, but the biggest con is premium price tag. You have to add at least 10 clients on the solution to make it economical per client. Review Source R Reviewer Administrative Manager Used the software for: 3-5 years ### "It cuts down reconciliation time by half and helps keep everyone honest." October 16, 2026 4.0 Saves my team twelve hours a month on closing alone. Audit trail keeps external accountants happy without extra exports. Worth the cost when I calculate time saved versus manual ledgers. Would sign the renewal without a second conversation with procurement. Pros Bank feeds sync overnight, so reconciliation only takes two hours now instead of four. That’s a big time-saver. Plus, multi-currency works without those annoying manual conversion tables. I use access controls to lock down who sees executive expense reports, which is a relief. Being on the cloud means the finance team can pull reports from Karachi or Lahore without any VPN headaches. Cons Report customization hits a wall fast. Need three clicks to get to the vendor payment screen I use daily. Mobile app logs me out if I switch away for five minutes. Class tracking requires the mid-tier plan which feels like a forced upsell. Review Source R Reviewer Graphics and production designer Used the software for: 3-5 years ### "Work and Life needs QuickBooks" October 14, 2026 5.0 Very easy access and everyone I know at work and home loves it! Very simple! Runs 100% in the cloud, allowing you to log in and manage your books from a browser or mobile device on Mac, PC, iOS, or Android Pros It’s easy access and affordable. Easy to use and fixes bugs quick, can contact support anytime and backups on the cloud, use it for reports mostly Cons Unlike desktop software or some cloud competitors, QBO does not offer built-in, granular local restore points or the ability to easily roll back your entire ledger after a major data entry mistake without upper-tier plans. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Horrific and Awful" October 13, 2026 1.0 Pros Convenient but not worth the absolute AWFUL and HORRIFIC “customer service/support”. The fees are also terrible. AVOID Cons Horrific doesn’t even begin to describe the company as a whole. Customer service is even worse and if you have the slightest issue, you’ll need to reserve at least a full day to sit on hold. They will call you back, but it will be in the middle of the night when any normal person is sleeping. Save yourself headaches and avoid at all cost. Simply look at the other reviews Review Source R Reviewer Manager of accounts payable Used the software for: Less than 1 year ### "Easy to use and access, great for keeping track of business financing " October 5, 2026 5.0 Pros Easy to use easy access and easy to navigate. QuickBooks is a great tool for finance, especially regarding the business aspect. Cons Sometimes notifications on the app were delayed. Overall easy functioning little to no issues. Never had trouble logging in and out. Review Source R Reviewer Owner Used the software for: 1-3 years ### "You NEED QuickBooks Online!" August 31, 2026 5.0 QuickBooks Online has made my life much easier! It has take the daunting task of handling my books and simplified it for me. I have spent less time doing the background work and more time on money making activities. From invoicing and online payments to quick and easy financial reports for my accountant. The other thing I've found helpful is the fees and charges for online payments are comparable to every other service out there. This has simplified everything into one program. Pros QuickBooks Online makes invoicing, billing, and paying bills such an easy thing now! Everything is easy to use and if I need support then customer support is a quick call or message away. I've yet to have any issues or find anything buggy that needs fixed. For the price of the product it is a GREAT value! Cons I've yet to be disappointed with QuickBooks Online. Much of what has been frustrating is self imposed and is a result of me not reading or working my way through the problem completely. Review Source R Reviewer Owner, Accounting, Administration Used the software for: 3-5 years ### "DON'T choose QBO" September 14, 2026 1.0 We have used QBO for 7 years and at first it wasn't too bad except that you were forced into QBO due to lack of support for the desktop version. The last couple years have a series of faulty updates. There are so many that I'll just list the most recent. Customizations were removed and no matter how many times I tried to reinstall them, they wouldn't save. When creating an invoice, a quarter of the work area has been replaced with a default settings box. There is no removing this box and it cramps your work area so that extra effort is required to choose your service date. Month before last, my invoices went out with a pay by CC option even though we don't accept payment by CC. When I googled how to fix this, the fix didn't work. This resulted in confusion and slow payments from our clients. This month, late invoices were sent out to all our late clients without any warning. I manually pick and choose which clients I wish to send these to as we have a payment understanding with many of our clients. Tax Rate has been added to every line of the invoice, even though it's reflected with the total, thus further reducing your invoice work area. Currently, I am unable to post a payment to a clients account that has multiple open invoices because as soon as I click in another field, it places the payment on a different invoice. I spent 3 1/2 hours on the phone two days ago trying to get this corrected. Despite IT having supposedly been watching my screen as I recreated the issue over and over and over, the issue still persists. Fields that used to prepopulate in expenses, so you don't have to fill in recurring accounts and descriptions every month, don't prepopulate anymore. The payment account that was set up for various venders is no longer defaulting to the payment method of my choice. Just another example of customizations being removed so that you can't rely on these settings. The first support person I spoke to 2 days ago tried to get me off the phone without correcting my issue. Upon my insistence, my issue was escalated to another dept. They were likewise unable to correct the issue, but IT was supposedly looking at it now and I should try the next morning. Well, sleeping on it did not correct the issue. The representative had scheduled a follow up call for yesterday at 1pm. That didn't happen. We did receive a call from QBO after work hours and during our evening meal, wanting to discuss our "merchant acct". We have never set up a merchant acct. The representative said it must have been created when one of our clients requested the payment method. How are our client's requests able to override our choice of payment method? You will need at least an extra part time employee to keep up with QBO's updates and errors. Pros It's faster than paper bookkeeping. It tracks sales tax. My CPA can connect in. I'm struggling to come up with Pros. Cons There is no consideration for the end user. Updates are frequent and without warning. These updates are riddled with errors and forced on you whether they are applicable or not. Review Source R Reviewer President Used the software for: 3-5 years ### "Does what you want, and they'll listen to feedback too" July 23, 2026 4.0 Pros Fairly straightforward, being able to send invoices directly and provide direct access for the accountant to pull the reports needed for tax time. No need for me to send anything, it's all right there. I liked how I was able to find something available in the US that wasn't working in Canada, and their engineers actually dug into it and found a resolution. Big points to them for that. Cons QBO is fairly pricey for what it does. You'd think with the extra fees they have on payment processing etc, they'd lower the subscription tiers. Review Source VR Verified Reviewer Analyst Used the software for: Less than 1 year ### "Solid accounting software" September 7, 2026 5.0 Pros QuickBooks Online makes bookkeeping so much easier. I love how it connects to my bank accounts and automatically imports and categorizes transactions, saving me hours of manual work. The invoicing feature is professional and easy to customize, and clients can pay directly from the invoice. The mobile app is handy too, I can check my books from anywhere. Also integrates with tons of other tools I use. Cons Not much negative to say honestly. The monthly price keeps going up which is a bit annoying. Sometimes bank connections drop and you have to reconnect them. The learning curve can be steep if you're not familiar with accounting terms. Customer support can be hit or miss, but overall it gets the job done well. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Switched from QB Desktop to Online Version - HUGE Mistake" September 14, 2026 1.0 I switched from a desktop version of QB to the online version. HUGE mistake. The system crashes at least 3 times a day. Many times we can't even access QB and have to call for technical support. We had had the online version for about 7 months and have had to call technical support 11 times so far. And then, when the system crashes, you're required to put in a "administrator" password that is too long to remember. I am in the process of finding an alternative accounting software program. If you have the desktop, keep it. If you're considering the online version . . . don't. Pros Online Version - Nothing. Any positives are heavily outweighed by the negatives. Desktop Version - Good program and was working perfectly, but we were required to switch to online version. Cons Crashes multiple times per day. Requires excessive calls for technical support for software glitches. Unable to access QB at times. Review Source R Reviewer Pretty good besides the bugs Used the software for: I used a free trial ### "Great product " September 22, 2026 3.0 I was able to create custom invoices and accept online payments via credit card or ACH.Automatically sync bank feeds and snap photos of receipts through the mobile app.Generate real-time profit and loss statements, balance sheets, and cash flow reports Pros I like it had several options QuickBooks Online: A cloud-based platform accessible via web browsers and mobile apps.QuickBooks Solopreneur: A simplified, lower-cost option tailored for freelancers and self-employed individuals and QuickBooks Desktop Enterprise: A locally installed, advanced solution meant for larger operations with complex inventory needs Cons It was good, it had quite a few bugs and they did a lot of updates but the problem persists. If they get this fixed the would awesome Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### " Makes Financial Management Much Easier" September 30, 2026 5.0 Overall, my experience with QuickBooks has been very positive\\. I find it easy to use and helpful for keeping financial information organized and up to date\\. The platform makes it simple to manage transactions, track expenses, and stay on top of important financial details\\. I also appreciate how user\\-friendly and convenient it is, especially when managing multiple tasks\\. Overall, QuickBooks has made financial management more efficient and straightforward for me\\. Pros This is app is very easy to use as a customer who uses this app almost every other week this is a very impressive app Cons The invoicing does take so time and do wish is quicker on this end as it does take some time to complete Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Great asset to your business " September 4, 2026 5.0 Pros The financial reporting is a great asset to any business. The software is also easy to navigate and use. Cons The least thing I liked about the software was the pricing. It was a bit more in depth than what I needed for my specific business. Review Source R Reviewer Store owner Used the software for: Less than 1 year ### "Easy, Reliable, and Great for Managing Finances" September 2, 2026 4.0 Overall, I’ve had a very good experience with QuickBooks Online. It’s easy to use, saves time, and makes invoicing and financial tracking much simpler. Customer support is also helpful when needed. Pros Really happy with the experience. It’s easy to use, invoicing is quick, and the reports are helpful. Pricing feels fair, and customer support is responsive. Overall, a reliable tool for managing finances. Cons The only thing I like least is that some features and settings can take a little time to understand, especially for new users. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Controller" May 12, 2026 5.0 The software is easy to navigate for users without an accounting background. Its functionality is generally adequate for small to mid‑sized businesses. Pros The platform provides easy access, is simple to navigate, and highly intuitive. The cost of the software is accessible. Cons Customer service response times are slow, and it often takes too long to reach a representative with the appropriate expertise to resolve issues. Review Source R Reviewer President Used the software for: 3-5 years ### "Intuit Sucks! Always have to upgrade to get service." June 3, 2026 1.0 Sucks! No matter what package we have or how many upgrades we do, we have to pay more to get any help. Pros Convenience of accessing it anywhere. Besides that Intuit Sucks! You must always do another upgrade and pay more to get any service. Cons The cost and lack of help unless you pay more. You can not ever get help until you upgrade the upgrade that you have already upgraded. Not one time can you have an interaction that it doesn't cost more money and you need to upgrade. Every call they have to sell you something more. My time is valuable and they take it up, refusing to help until they sell you some kind of upgrade. Literally, I got off the phone having to pay for an upgrade so I could receive a call to get my minor issue resolved. The call I received to fix the issue (which only took a couple minutes) they then tried to sell me another upgrade!!!! Review Source Gena T. Owner Used the software for: 3-5 years ### "An Essential Tool for a Remote Accounting Practice" January 21, 2026 5.0 My overall experience with QuickBooks Online has been very positive. It has allowed me to create a lifestyle business by giving me the flexibility to work remotely and serve clients efficiently from anywhere. At the same time, it has helped push my career in accounting forward by supporting advisory work, improving collaboration with clients, and streamlining day-to-day workflows. Pros What I like most about QuickBooks Online is the remote access, which allows me to work from anywhere in the world. Being cloud-based makes it incredibly flexible and practical for modern accounting and advisory work. Additional things I really appreciate about QBO include: Real-time collaboration – Multiple users (clients, bookkeepers, and accountants) can work in the file at the same time without version issues. Automatic bank and credit card feeds – Transactions import daily, saving significant data entry time and reducing errors. Strong integration ecosystem – QBO connects easily with payroll, payment processors, inventory apps, CRM tools, and tax software. User-friendly interface – The layout is intuitive, making it easier to train clients and review their books efficiently. Anytime access to financial reports – Profit & loss, balance sheets, and custom reports are available instantly, which is great for advisory and decision-making. Secure cloud storage – No worrying about lost files or local backups; everything is stored securely online. Scalability – QBO works just as well for startups and small businesses as it does for growing companies with more complex needs. Mobile app functionality – The mobile app allows quick checks, invoicing, and receipt capture on the go. Automatic updates – No manual software updates; new features and improvements roll out seamlessly. Cons What I like least about QuickBooks Online is that it has undergone a lot of changes over time. While updates and new features can be helpful, frequent changes to the interface and workflows can sometimes slow things down and require retraining or adjustment. That said, these changes are clearly aimed at improving functionality and modernizing the platform, and I’m hopeful they will ultimately turn out for the best as the product continues to evolve. Review Source R Reviewer Co-Founder Used the software for: 3-5 years ### "Best accounting tool to use " August 13, 2026 5.0 Overall, our experience with QuickBooks Online has been positive. It is a reliable and practical accounting solution that helps us stay organized, keep track of our financial information, and simplify many of our accounting processes. It covers our core needs well and has become a useful part of our day-to-day operations. Pros QuickBooks Online is easy to use and provides a clear overview of our finances. I particularly appreciate the ability to access everything from anywhere, automate recurring accounting tasks, and integrate with other tools we use. It makes day-to-day financial management much more efficient. Cons Some of the more advanced features can take time to learn, and navigating certain settings is not always as intuitive as it could be. There are also features and reporting options that could offer more flexibility and customization. Review Source R Reviewer Founder Used the software for: 1-3 years ### "Powerful Accounting Software Held Back by Poor Support and Reliability Issues" June 4, 2026 2.0 I've used QuickBooks Online for my business because it's essentially the industry standard, but it often feels like a product that hasn't kept pace with its rising subscription costs. While it provides the core accounting functions I need, recurring connection issues with financial institutions, occasional backend glitches, and poor customer support create unnecessary work. The platform works, but it often feels like users are paying more every year without seeing meaningful improvements in reliability or customer service. Pros QuickBooks Online is widely accepted by accountants and integrates with many third-party platforms. It offers a solid set of accounting features, financial reporting, invoicing, and bank transaction management. For small businesses, it can handle most accounting needs without requiring advanced accounting knowledge. Cons The platform feels increasingly expensive for what it delivers. Bank and credit card accounts frequently disconnect for no apparent reason, and reconnecting them can be time-consuming and frustrating. Customer support is often difficult to reach, provides inconsistent answers, and rarely resolves technical issues quickly. The software also feels surprisingly buggy and janky at times considering its market position and price. 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