# Nookal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nookal the right Patient Case Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190479/Nookal/reviews --- Nookal 4.6 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nookal Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews PJ W DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Easy enough to navigate for first time users.“ September 16, 2025 PJ W DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “No client portal for checking bookings which is particularly cumbersome for group classes.“ September 16, 2025 LJ Larni J Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Different accessibility for admin, practitioners and management is a great feature.“ October 4, 2023 HM Holly M Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “not being able to add multiple fee options for the same item # in classes is a bit of a pain particularly when we run Hydrotherapy in a group and have 45 minute and 30 minute options. when emailing a third party invoice (at the time the invoice is generated), it doesn't automatically tick sent in the accounts screen, this function would be ideal.“ December 12, 2021 LJ Larni J Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The program is easy to book multiple appointments and classes. “ October 4, 2023 JW Jesse W PhysiotherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The inability for users to receive direct communication/confirmation regarding patient cancellations or enquiries to their email or phone number.“ December 1, 2021 JT Jonathan T Consultant CardiologistMedical Practice, Self-employedUsed the software for: 1-2 years. “Nookal has allowed me to go paperless in terms of clinical notes, invoicing, appointments and allows my secretary to work remotely saving on office bills“ December 3, 2021 JH Jess H PhysiotherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Unreliability of software - some bugs infrequently causing data (clinical notes and letters) to go missing.“ December 1, 2021 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Exercise Physiologist Health, Wellness and Fitness Used the software for: 2+ years ### "Great software!" December 2, 2021 4.0 I've enjoyed the software and will continue to use in the future. Pros Nookal is a user friendly management system. Easily use of patient management with quick access to all necessary information. The ability to incorporate custom letters and outcome measurements is elite. Cons SMS responding - would like to see this recognise responses and change appointment status. Review Source Response from Nookal December 17, 2021 Hi there, We're so happy to hear you're loving Nookal. I totally agree with you on the SMS responses, this would be an incredibly useful feature. Thank you for taking the time to write us a review, your suggestions help us to continue to improve. LJ Larni J. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great booking and practice management software for physiotherapists" October 4, 2023 5.0 Overall really enjoy using the software. Easy to learn, simple training videos and accessible online. Pros Nookal are always doing small updates based on feedback from users. The program is easy to book multiple appointments and classes. Different accessibility for admin, practitioners and management is a great feature. Cloud-based software so accessible online for practitioners to view their schedule out of the office. Can view the schedule multiple different ways which is great for planning purposes. Cons Accounts: The accounts section is not as simple as other programs I've used. Reports: The reports section doesn't have a true PVA measure (e.g. number of treatments each individual new patient has). It would be helpful if you could pull a report based on new patients per provider for a particular timeframe to see how many visits patients typically have). Changing provider schedules: Selecting the start and end times is frustrating as you can't type the time and have to slowly scroll past all of the times from 12:00am by 5 min increments. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Review Source Response from Nookal October 10, 2023 Thanks for the review Larni! We really appreciate it. :) lC lucy C. Acupuncturist / Owner Alternative Medicine Used the software for: 6-12 months ### "Nookal review" December 19, 2021 3.0 easy to use Pros It is very user friendly and has a few features that other programs don't have. Cons Missing features such as; with online bookings Nookal is not able to use a buffer between each booking. Online bookings would be a great advantage to a sole practitioner but without the buffer time between appointments I can't turn on the online booking function as I wouldn't have time to take payments and clean the room. I have asked several times during the past twelve months. I have also asked for a few other features and i am thinking of changing to another program however whilst other programs would allow me to do online bookings with a buffer they are missing some of the functions Nookal offers Reason for choosing Nookal I liked the ease of use, particularly booking appointments Review Source Response from Nookal December 24, 2021 Hi Lucy, Thanks for the great feedback - it's all greatly appreciated. Plus, we've got a solution for buffering coming in our next version of Online Bookings to be released in 2022. (We're adding the option to Hide the Duration of the Appointment from the Client, so you'll be able to allow for that extra time at the end of the session.) HM Holly M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Allied health Practice Manager review" December 12, 2021 5.0 The benefits that we have found is that everything with the client can be stored in the one place and all clinical notes are accessible for all practitioners to keep up to date with their clients progress, particularly when they are seeing multiple therapists across varying disciplines. Nookal has made it a lot easier, across the board for us to operate more efficiently. It is user friendly and relatively easy to navigate once you understand it. it has made our accounting processes alot smoother and easier to keep on top of. Pros I like how yo u can customize the diary, change the columns etc. It makes it easier to get a total picture of the day from a management perspective. The ability to add and customize user permissions is also very handy, although being able to set a permission for being able to rebook clients would make a great addition. I love how you can customize your own clinical note templates, this can be designed to suit the user and it definitely made our transition from paper notes to online a lot more smooth. Cons I would like to have a flag system. meaning that when an appointment is booked and the clients details are opened, we could flag (and get a pop up window) if a letter is due such as an EPC initial or final or a DVA end of cycle letter. - not being able to add multiple fee options for the same item # in classes is a bit of a pain particularly when we run Hydrotherapy in a group and have 45 minute and 30 minute options. - when emailing a third party invoice (at the time the invoice is generated), it doesn't automatically tick sent in the accounts screen, this function would be ideal. - being able to track letters and reports would also be fantastic for auditing purposes, if there was a tick box on the case screen or maybe a merge field that was able to be added into certain clinical note templates, then making this trackable via a report would be awesome. Reason for choosing Nookal Nookal integrated with more programs and offered billing to DVA and Medicare where others did not. The price and functions that Nookal offered were more what we were after as a multidisciplinary practice. Review Source Response from Nookal December 24, 2021 Thanks for your positive review, Holly! It is super appreciated by myself and the Nookal team. Thank you for all your feedback as well. I've noted these and can confirm that we are definitely looking at automating invoice tracking i.e. which have been sent and not sent in the future. If you have any additional feedback, give us a shout at support@nookal.com :-). JJ Jessarna J. Speech Pathologist Medical Practice Used the software for: 2+ years ### "Nookal Makes Organisation Easier" December 2, 2021 4.0 Once templates are set up for everything it saves a lot of time. Diary management and booking clients is very easy as well. Having different colour options helps to visually see your week. Pros This product is easy to use once you have learnt the basics. Features that I especially like include: -Options for appointments, events and notes and features such as reoccurring apps/ events and different colours -Creating clinical note templates -Being able to copy previous notes across to a new note -Ease of adding clients to a waiting list -Ease of adding clients into the system -Having a monthly view of dates and being able to change week by week with the arrows. -Being able to set times in diaries -Client accounts and invoicing is quick and easy to use Cons 1) Using additional features (such as creating templates for GP letters, learning how to claim through Medicare; different reporting functions) requires more time to sit down and work out how to use them. Having video tutorials in a 'library' would save a lot of time and confusion. 2) I think some more improvement on the flexibility of creating and adapting templates for GP letters and in-system settings would be beneficial. For example, when I am sending an invoice, the only option is to have it sent to the client as e.g. Mr Smith.... I work with children and so I would like to be able to change the addressee to the name of their parent/ carer. 3) I cannot see a history of in-system communication e.g. invoices that have been sent, reminder emails etc. 4) I find the document storage function on Nookal a bit clunky to use and so I have opted for an external storage platform. 5) Nookal and Xero do not communicate properly.... if I mark an invoice off as paid in Nookal, I still have to go into Xero and reconcile. 6) Having the option to add in NDIS plan dates and reminders for when reports are due would be a great option. 7) I am unable to drag an event across to different days.. only within the same day. This takes a lot of extra time deleting and adding new events. Reason for choosing Nookal Familiarity from previous workplaces; the use of different colours for appointments, events and notes; the wait list function. Review Source Response from Nookal December 23, 2021 Thank you for your wonderful feedback Jessarna - it's appreciated. We are always looking to improve features in future versions of the app, and we'll certainly be sure to make it the best we can for you. AM Abbey M. Occupational Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nookal review- Allied Health practice " January 21, 2022 4.0 We have only recently begun with Nookal so are getting used to the change of a new system. We have found this has been more quick and efficient for invoicing and payments however finding scheduling is now taking up more time. As a clinician, it has been a easy change however I have found it harder to create appointments and invoices. Pros The transition to Nookal has been easy for our company due to its easy to read format, ability to create templates applicable to our setting and clear headings for ease of access when locating appropriate information. I also like the range of colours, ability to see my own and co-workers schedules. Creating a customisable templates for notes that suits our setting has been a big plus as tick boxes etc have made it easier to time manage notes as a clinician. Invoicing and payments are quick and efficient. Cons A feature I would like to see Nookal have is ability to attach written or scanned documents to templated online notes. This means notes are kept with the same date and is handy for auditing purposes. When creating a series of appointments if you need to amend or change you need to change the appointments individually. Scheduling has been more difficult. Review Source Response from Nookal January 25, 2022 Hi Abbey, thanks for the great review, we appreciate your feedback. We're always looking to improve, so we'll be sure to look into scanned clinical notes. nS natalie S. Physio Health, Wellness and Fitness Used the software for: 2+ years ### "Nookal is great" December 2, 2021 4.0 Okay. Pros The diary, appt colour coding, changing appt length of time, the reporting / analysing. The help that is available. The report and letter writing. Ease of sending letters, messages and invoices. Cons There is no way to send a quote for example sleep system and list out items. Each quote being different to the other. I would like to keep a document ie list of NDIS equipment that can be up-dated easily. I have tried keeping in documents but becomes lost in other letters. The Action Plan is limiting and I dislike it is placed at the top of notes. Would be much better placed in notes when it was written. Integrating 2 client notes. Previously I have lost notes. Reason for choosing Nookal The cost Review Source Response from Nookal December 23, 2021 Hi Natalie, thanks for sharing your experience with Nookal. The development team has developed a quoting system, which is due for release in 2022. Regarding equipment, we have also developed a "Resources" function to manage rooms and equipment in your practice, which you may also find useful. This is also due for release in 2022. BW Bree W. Marketing and Partnerships Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Loving Nookal" December 14, 2021 5.0 Great product. We are very happy we moved over to Nookal. Pros Medicare billing is great. The system is very user friendly. and the help desk/online support is awesome. Cons As a provider of the Medicare/DVA rebate system - It would be ideal if the diary showed the amount of appointments the patient has used in the year, not just how many they have left on their current EPC/D904. But this has been suggested to Nookal and they are working on it. Alternatives considered [coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Nookal Suited our business structure better Review Source Response from Nookal December 24, 2021 Hi Bree, thank you so much for your time to leave us such a glowing review. We really appreciate it. TJ Teira J. Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I love using Nookal " December 2, 2021 5.0 Nookal is just easy to use. Its essential software in our practice and ticks all the boxes to run a busy Private Practice effectively. There is always someone help you out if you need it and also willing to take suggestions on for further development. Pros I love that it is very specific for our industry and integrates really well with MYOB/Xero to make accounting easier. Cons There really isn't anything that I can find to complain about with Nookal. At times, you need to work around things, but that is really just about becoming more familiar with the software. Reason for choosing Nookal Suited our needs best Review Source Response from Nookal December 17, 2021 Hi Teira, thanks so much for taking the time to provide us with such an excellent review! We love to hear that our customers are happy and we'll ensure that we increase Nookal functionality and useabilty in 2022. SL Sarah L. Exec Admin Hospital & Health Care Used the software for: 1-2 years ### "Great practice management system with excellent customer support" December 1, 2021 5.0 Overall a fantastic product that our multi-clinic business relies on daily, with noticeable feature upgrades from our previous PMS. Pros \- Excellent customer service/support - prompt replies to technical issues and really helpful staff who are responsive to niche needs and take action on feedback - Interface is easy to use and visually appealing - Great for multi-location practices - Constantly updating to add additional features and integrations - Easy claiming for Medicare/DVA - Easy to use on multiple devices - PC, phone, tablet - Flexible options to customise to individual business needs - Easy patient document upload Cons \- Task management/staff messaging side could be improved - but this is a bonus feature that other PMS systems don't have at all and updates to this are currently in the pipeline - In built forms could offer more features and options, but there are multiple third party options that can be integrated Review Source Response from Nookal December 17, 2021 Hi Sarah, Thanks for taking the time to leave us such a prodigious review. The Nookal team is thrilled that you find our service so helpful and enjoy using the Nookal programme as your clinic operating system. JL Jenny L. Senior physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Best Practice software." December 2, 2021 5.0 Scheduling is excellent, Nookal does everything needed in a busy clinical practice. Pros Nookal is the best practice software I have ever used, user friendly, efficient and manages our physiotherapy practice optimally. Cons The communications between clinicians could be improved,mail icon is small, messages effectively but not readily accessed so not used often. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) New employers IT manager sourced Nookal. Review Source Response from Nookal December 17, 2021 Hi Jenny, a sincere thank you for taking the time to leave us such an excellent review! We love to hear that our lovely users are happy and satisfied with Nookal. Thank you for the feedback regarding messaging also. Our team has created a new Message Centre in the Diary, which improves ease of use significantly, so we hope you love this new feature once released in early 2022. TM Tara M. Physiotherapist Hospital & Health Care Used the software for: 6-12 months ### "Overall good system that has all the base requirements needed" December 2, 2021 4.0 Overall good system, a lot cheaper than the more complex systems I looked at using like Gensolve, and even though it is more simple, it has all the basic requirements and runs smoothly. Pros Love that it integrates with ACC so I can lodge claims and bill ACC direct through my invoicing. I like how simple it is to use and set up, it didn't take much to learn how to use all the features and the help information on the website was really good and detailed. Cons There should be more options for fully customizable client forms rather than just the one that asks for patient details (consent type form) so that we can customize any other questionnaires we would like to send to clients. I would also like there to be an easier way of bulk messaging/emailing clients direct through the system, rather than having to export the client data. Review Source Response from Nookal December 17, 2021 Kia ora Tara! Thank you so much for taking the time to write us a review, we really do appreciate it. If you are looking for more customisable forms, we do integrate with a form building platform called Snapforms: https://www.nookal.com/help/connecting-nookal-to-snapforms You'll be happy to know we are working on a Bulk messaging feature as a future update. If you have any other suggestions to help us improve our user experience please send them to support@nookal.com. Nga mihi nui. HG Heidi G. Ms Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you for continued upgrades" December 2, 2021 4.0 Personable service, good documentation to follow to resolve issues and real time chat option. Pros Colour and templates you produce yourself to what you require and able to send emails from service. Cons Initially long lag in response that has become much faster. Being in a different country this was important for me as need problems solved at the time I was experiencing them. Still have insurance claims reading incomplete and cannot mark them as dealt with ....distracting as have to open them up again each time to see if have been dealt with in the invoice notes. Reason for choosing Nookal Economic and product range of options offered by Nookal Review Source Response from Nookal December 23, 2021 Hi Heidi, we appreciate your honest feedback and are thrilled that you enjoy the range of features that Nookal offers. TL Tyron L. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Awesome tool! " January 14, 2022 5.0 Help team are knowledgeable and very quick to assist when required. Pros Ease of use for small practice is great. Mobile app is great for quick diary checks. Like that it sends automatic reminders to patients. Cons Need face recognition for mobile app. Need automated Covid Questionnaire Client Form. I have to send this manually each day. Alternatives considered [Gensolve Practice Manager](https://www.capterra.com/p/194519/Gensolve-Practice-Manager/) Reason for choosing Nookal Pricing Review Source Response from Nookal January 25, 2022 Thanks so much for your review Tyron, it is great that you find Nookal so helpful. We are so glad that our Support Team has been able to assist you in the past and we can assure you they are always happy to help you out. In regards to your comments regarding the Mobile App, we are working hard on improving that this year and we have taken on board your other query re an automated Covid form. JW Jesse W. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Market leading practice management software for a high end price " December 1, 2021 4.0 Nookal has been a valuable tool for my practice however due to the cons listed above I have looked at other options. Pros Wide number of integrations, detail of reporting, reminder messages and emails. Cons The inability for users to receive direct communication/confirmation regarding patient cancellations or enquiries to their email or phone number. Customer support has been helpful although hard to contact at times. Review Source Response from Nookal December 17, 2021 Hi Jesse, Thank you for leaving us a wonderous review, our team love seeing happy clinics feedback! We're always looking for ways to improve the user experience and so keep an eye out for future updates! RR Ryan R. Podiatrist Hospital & Health Care Used the software for: 2+ years ### "Easy to use" January 16, 2022 5.0 Pros Easy to use, easy functionality so can train staff quickly Cons Medical reports could be easier to use and more flexibility Review Source Response from Nookal January 25, 2022 Thanks so much, Ryan, we genuinely appreciate your positive feedback. We are always looking to improve so have taken on board your feedback regarding Medical reports. If you require any assistance with using Nookal at any stage please do email us at support@nookal.com BC Belinda C. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Live Nookal " December 1, 2021 5.0 Pros Nookal is user friendly. Onboarding new staff is made easy. Cons The reporting could be better. The accuracy of data generated from some reports isn’t great. Review Source Response from Nookal December 13, 2021 Thanks for all your kind words and feedback Belinda, we appreciate you taking the time to leave us a review. I would most certainly love to assist you in resolving any reporting concerns you may have outstanding as well. Please feel free to contact me or support@nookal.com and we'll work to resolve it for you. EL Emily L. Mental Health Support Worker Individual & Family Services Used the software for: 1-2 years ### "Nookal review " January 14, 2022 5.0 Amazing, very usual and helpful for my day to day job. Pros Nookal is extremely easy to learn and use even if you are not very tech savvy. The accessibility to add new clients and change or input information is high. Cons The inability to lock certain case notes, rather than having to just lock a whole worker. Review Source Response from Nookal January 25, 2022 Hi Emily, thanks a million for your fabulous feedback. We genuinely appreciate it. Every piece of feedback helps us plan for the future and improve as we go so thank you for providing it. JT Jonathan T. Consultant Cardiologist Medical Practice Used the software for: 1-2 years ### "Nookal for single handed medical private practice" December 3, 2021 5.0 This has been a excellent purchase and I can not see working without Nookal now Pros Nookal has allowed me to go paperless in terms of clinical notes, invoicing, appointments and allows my secretary to work remotely saving on office bills Cons There have bene occasional issues with the e-mailing of letters but this has been resolved well by the company. Review Source Response from Nookal December 23, 2021 Hi Jonathan, we are delighted that you are enjoying Nookal! We pride ourselves in providing great support for our customers so we are thrilled that when you have required our assistance resolutions were achieved in a timely manner. jN jimmy N. physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Would recommend Nookal" December 6, 2021 5.0 Great, would recommend but making templates can be limited sometimes. Pros Easy to use, easy to navigate, easy to rebook patients and bill. Cons Making the template on nookal can get very difficult Review Source Response from Nookal December 23, 2021 Thanks for your positive review, Jimmy! The team and I genuinely appreciate you taking the time to complete this. On your feedback, we are looking at enhancing our Clinical Note templates in the future. If you have feedback on other templates, please let us know at support@nookal.com SB Sasha B. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Easy to use" December 1, 2021 5.0 Pros Note taking is easy and setting p templates/letters is user friendly Cons The app is not easy to use New patient info window does not pop up as previous Review Source Response from Nookal December 17, 2021 Hi Sasha, Thank you for leaving the Nookal team a breathtaking review! AP Aaron P. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software that does the job" December 2, 2021 4.0 It's a solid product that is user-friendly, accessible and gets the job done. Some minor tweaks to make it less confusing/finicky may make it perfect. Pros I liked how it was quite easy to use and straight forward. I appreciate how the software is accessible anywhere (via phone or desktop) and responsive. It fulfils all my needs and gets the job done. Cons The software can be almost too finicky at times, such as when trying to book another appointment (manually dragging the appointment slot makes it hard to get the exact time). It would be great to get prompted on what each colour the appointment slot means in regards to the type of appointment (rather than having to try guess/remember). Review Source Response from Nookal December 23, 2021 Hi Aaron, thanks for your feedback about the site in general and the diary. That's helpful to know about the appointment slot colour. We will look at a solution for this in 2022. JB Jade B. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Nookal is the integration king!" December 2, 2021 5.0 Nookal is great software, easy to use and has great integration with other apps like physitrack Pros Nookal is great with all it's integrations with physitrack, apple diary. Can be used in the desktop, laptop or iphone Cons Check the diary on the app could be improved, as there have been times where appointments have been changed by accident. Review Source Response from Nookal December 17, 2021 Hi Jade, we're so glad that you love Nookal! Thank you for taking the time to leave us a great review, as we love to hear that our users are happy. DW Derek W. Occupational Therapist Clinical Services Lead Hospital & Health Care Used the software for: 1-2 years ### "User Friendly and intuitive design" December 2, 2021 5.0 Pros Simplicity of creating bookings and managing ongoing appointments. Ease of creating invoices and arranging to-do lists. Cons Inability to change the user names of diaries. Review Source Response from Nookal December 17, 2021 Hi Derek, thanks so much for taking the time to wring us a review! We're always looking for ways to enhance features in Nookal, please feel free to send feedback to support@nookal.com. We really do appreciate your feedback and love to help our customers in any way. MC Megan C. Podiatrist Health, Wellness and Fitness Used the software for: I used a free trial ### "The best clinic management software I've used" January 14, 2022 5.0 Overall experience is very positive and I expect to be using it for many years to come. Pros The setup checklist made it very straightforward for a new user and the software is intuitive. It has all the functions I was looking for that other software was lacking. Cons No software is perfect and the DIY import could be improved, as not all patient details can be improved so you have to manually edit each one anyway. Though they will do this for you for a fee, if you have time to wait. Reason for choosing Nookal Either I had to wait for office hours to call and open an account or the software wasn't user-friendly enough Review Source Response from Nookal January 25, 2022 Thanks Megan for taking the time to provide us with your great feedback, we certainly do appreciate it. We are always striving to improve our product and our service and we hope to meet your expectations if not exceed them in time to come. Talk to a Capterra advisor for free and get results within 15 minutes.