# Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (176) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Parcel Tracker Mailroom Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries.“ March 20, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy“ March 20, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes.“ March 20, 2026 FM Fausta M ConciergeReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The scanner does not recognise names on some parcel label which are smaller or harder to read - this could be improved to eliminate manual input.“ February 21, 2026 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Parcel Tracker has been helpful with running specified reports to allow us to see many different ways that we can improve our mailing system“ February 4, 2026 SH Simon H ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it“ March 20, 2026 ND Nicky D Print and Post SupervisorHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It enables us to track parcels throughout our delivery process and provides much clearer information for our staff and students.“ July 11, 2025 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “There have been some flaws in the app that hinder us from giving amazing service to our customers like only allowing two photos“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Misty M. LM Supervisor Financial Services Used the software for: 6-12 months ### "Not disappointed at all" March 13, 2026 5.0 We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Pros Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace. If you want it to sound more casual or more professional, I can tweak the tone. Cons There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review Source SR Sandra R. Senior Manager Investor Reporting Accounting Used the software for: 1-2 years ### "Parcel Tracker Amazing Product!!" March 20, 2026 4.0 Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes. It excels in automation, security, and reporting, making it an excellent fit for residential buildings, universities, coworking spaces, and office settings that manage large volumes of incoming packages. While it is not intended to replace courier‑side logistics systems, its strong feature set, excellent user satisfaction, and accessible free tier make it a compelling choice for most internal mailroom environments. Pros Parcel Tracker offers fast and simple package intake using any smartphone camera, eliminating the need for special hardware and supporting all couriers—even handwritten labels. It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries. The platform also strengthens security by capturing e‑signatures or photo proof at handoff and provides robust analytics tools such as real‑time parcel flow reporting and audit trails to improve operational efficiency. Cons Parcel Tracker is designed strictly for internal mailroom management and does not support broader courier or supply‑chain logistics functions, which may limit its use for more complex delivery operations. Pricing begins reasonably at $67 per month, but costs may increase for high‑volume environments or larger organizations with more complex needs. As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy Review Source AM Abbi M. Community Assistant/Leasing Agent Hospitality Used the software for: Less than 6 months ### "Could be Better" October 4, 2021 3.0 Pros Very easy to use, very user friendly. Captures an image of the package you are scanning in for later reference if you have a lot of packages on hand. Allows for a large number of users and recipients. Cons Does not sync well between all users' devices and will show radically different numbers. No easy way to do any sort of package audit if you have packages in the system that were picked up but not scanned out of the app. Review Source AA Alexander A. Purchasing and Inventory Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent All-in-one Mailroom Solution" February 10, 2026 5.0 An excellent all-around mailroom parcel logging solution that I can highly recommend to any business. Customer support is extremely responsive, friendly and helpful. Pros Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. Cons There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. Review Source AM Ann M. Cashiering Specialist Real Estate Used the software for: 6-12 months ### "User-friendly and efficient!" March 18, 2026 5.0 We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily. Pros Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee. Cons Application cannot be used when WiFi is down, which causes a delay in tracking the packages correctly. Review Source SH Simon H. Manager Real Estate Used the software for: 2+ years ### "Great app, user friendly" March 20, 2026 5.0 It's a great app, easy to use, sometimes simple is the best! But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes Pros ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all. Cons I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it Review Source DI Danielle I. Concierge Hospitality Used the software for: 6-12 months ### "Simple & Effective Digital Tool with Potential" March 23, 2026 5.0 Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better. Pros Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed. Cons Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices. Review Source SF Scott F. Collateral Supervisor Real Estate Used the software for: 6-12 months ### "The Most Practical Solution for Mailroom Accountability" March 13, 2026 5.0 Revolutionary for our mailroom and an easy learning curve. Very responsive and competent customer service Pros The most outstanding feature is the ability to have photographic evidence of receipt. Streamlining this with mobile phone compatibility results in a brilliant method to track large inbound shipments efficiently while also solving for the issue of package accountability once an item leaves the mailroom's possession Cons There are no cons that should dissuade interest. I might only make suggestions for quality-of-life items like reporting customization and package import functionalities. Review Source AS Alisha S. Financial Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Parcel Tracker Review" February 4, 2026 4.0 Overall, customer support has been great in listening to our needs and fixing what needs to be fixed. There is still improvement to be made but it is nice to know we are being heard. Pros Parcel Tracker has been helpful with running specified reports to allow us to see many different ways that we can improve our mailing system Cons There have been some flaws in the app that hinder us from giving amazing service to our customers like only allowing two photos Review Source JW Jen W. Accommodation manager Real Estate Used the software for: 6-12 months ### "Student accomodation" March 11, 2026 4.0 positive not sure we would cope without it however not sure what other systems are available in the market. Pros I like having the ability to take photos and number the parcels adding new users is easy and amending people is also easy. Cons sometimes app glitches, the search function when using names instead of QR codes is difficult to use. Review Source TP Tony P. Head of front of house Building Materials Used the software for: 6-12 months ### "Great Product" February 17, 2025 5.0 WE have had only great feedback from our staff and customers regarding this product. We would not go back to our old system, and I highly recommend Parcel Tracker to anybody who handles many parcels as part of their work process. Pros Very easy to use, very easy to train the staff on, very reliable and very speedy, it has coots down tremendously on the work required to handle our parcels compared to our system which was highly manual, it is a no brainer! Cons There are no cons to this system, it is very efficient and accurate. Review Source TJ Tyrone J. Property Manager Real Estate Used the software for: 6-12 months ### "GReat Product" April 17, 2024 5.0 much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels Pros Ease of use clear notifications for residents with QR codes notifications directly yo their mobile phones for ease Cons not easy to bulk edit recipients without losing parcel data Review Source MM Maureen M. Crew and Events Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "My Mail Room Angel" May 18, 2023 5.0 Invoicing is easier and quicker and we all can see what has been received and collected... so easy to answer client queries' Pros Easy to use and makes our package handling service so much easier Cons Ability to see what photos you take on the phone app Reason for choosing Parcel Tracker Mailroom I found it on a websearch and emailed, \[sensitive content hidden\] got back to me immediately and set me up for a trial and the rest is history Review Source CR Camille R. Corporate Secretary and Treasurer Real Estate Used the software for: 6-12 months ### "Perfect for Small Apartment Building with Concierge Service" March 26, 2024 5.0 Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT. Pros Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us. We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes. Cons Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved. Review Source MW Matt W. Head of IT Real Estate Used the software for: 1-2 years ### "Parcel Headache Solved!" March 6, 2023 5.0 Parcel Tracker has been a game changer for our business. Our site teams used to spend hours manually tracking and delivering parcels to residents, often leading to delays and frustration. We now have a slick, simple to use application that has been received very positively by our staff and our residents. Pros Simple to setup, administer and operate.Great support and assistance provided when needed, in a timely manner. Cons I have no cons to speak of, it all just works. Review Source CD Carly D. Manager Facilities Services Used the software for: 6-12 months ### "Great service" March 15, 2023 5.0 Has made our jobs a lot easier so we can free our time up for other tasks, highly recommend! Pros love the app, really easy to use, great to keep track when receive such a high volume of parcels, extra security for staff on site when storing parcels on behalf of other people. Cons can take some getting used to if not particularly tech savvy, and date extraction can be a little delayed when there are changes in customers Review Source MO Martyn O. General Manager Hospitality Used the software for: 6-12 months ### "Excellent app" March 6, 2023 5.0 Pros quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too Cons havnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles Review Source GP Gemma P. Operation Manager Real Estate Used the software for: 2+ years ### "Made our life much easier!" March 5, 2021 5.0 The product is very simple however, has solved a big issue for us in handling 100's of parcels in a week. The tech support has been excellent - a process made simple - would definitely recommend! Pros Very user friendly. Parcel Tracker has increased productivity as teams are not spending time processing parcels in the same way. The software has made the process much smoother for our students to collect parcels as they are instantly notified of how many parcels they have in reception with a full log. Great product! Cons Cannot fault the product as it has made our life easier. Review Source DH Danielle H. Accommodation and Conference Manager Education Management Used the software for: Less than 6 months ### "Great System!" March 6, 2023 4.0 Overall the system is really good, and has made a massive difference to streamlining our processes, allowing us to offer a better deal to our customers. Pros Parcel tracker is really easy to use, and it makes logging parcels in really quick and easy. It's really streamlined our process. Cons I would love it if we could send different emails to different groups of people, but there is a notes option which does help. Review Source JR Jack R. operations Real Estate Used the software for: 6-12 months ### "efficient and easy to use " March 30, 2023 5.0 Pros Easy to use from a employee to a residents point of view. Cons Currently there hasn't been any issues, easy to set up and manage. Review Source AM Alyssa M. Sales & customer service executive Real Estate Used the software for: 2+ years ### "Parcel Tracker Review" June 18, 2021 5.0 Great customer service, \[SENSITIVE CONTENT HIDDEN\] always sorts issues quickly and with ease. Overall the app is super easy to sue and has great extra features Pros Easy to use and helpful functions such as images or parcels and can pull though signatures form previously accepted parcels which is superful. Cons Updates in the past have caused a bit of trouble with logging out/re-scanning already scanned parcels, however this seems to been fixed over the past year Review Source MK Melissa K. Director of Sales Hospitality Used the software for: 6-12 months ### "Highly Recommend " June 18, 2021 5.0 I was highly impressed. When ever i needed help i always received a prompt response regardless we are all on way different time zones. \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] were FANTASTIC! Pros My favorite thing about parcel tracker was that i could scan the name on the package and it would find the correct person as well as scanning the tracking number to identify what it was. It was super easy to send emails track what was still sitting as well as send a follow up email letting them know they had a package waiting. Cons The only issue i had was we used multiple devices and computers so they didnt always sync but how we fixed this was to log out and log back in a few times a week so that way it would always be correct. Review Source AL Andrea L. Reception Manager Sporting Goods Used the software for: Less than 6 months ### "Fantastic product " May 17, 2022 5.0 Great product fun to use Pros The feature all together is fantastic and easy to use, the reception team enjoy working with this product Cons No cons great product to use and service Reason for choosing Parcel Tracker Mailroom From the reviews and conversations with parcel tracker directly Review Source JT John T. Assistant Operations Manager Hospitality Used the software for: 6-12 months ### "Parcel Tracker Wizard" November 9, 2020 5.0 A very thorough training session from \[SENSITIVE CONTENT HIDDEN\] which was great, I love the programme in what it does for our team with regards to time efficiency across logging/processing parcels and post. Pros Easy to Use & to train others on the system Cons It sometimes sends double notifications and shows as two parcels to collect which can lead to confusion/ allegations etc You cannot multi scan easily, crashes often, does not update automatically from kx, the ability to scan multiple Qr codes on Review Source Response from Deepfinity November 23, 2020 Thank you for your feedback. We're looking to integrate with partnered service providers in the near future and will let you know once this happens! AS Amrit S. Concierge Hospitality Used the software for: Less than 6 months ### "Easy & Efficient" March 10, 2023 4.0 Overall, its good but needs to improve on scanning barcodes rather than names of the parcel or apartments number. So wont be troubled to find the correct user. Pros This is super quick in scanning. Its Image taking function helps a lot to take a picture of the parcel. Super easy to find any parcels. Allowing to add Notes helps a lot as well. Cons It cannot identify from Unit -Apartment number address. And doesn't give the closest name while not identifying. Need to approve on this. Hard to scan barcodes on parcels on many conditions. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.