# Genuity IT Admin Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Genuity IT Admin Suite the right IT Asset Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/reviews --- Genuity IT Admin Suite 4.6 (17) [View alternatives](https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Genuity IT Admin Suite Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin G. Director of IT Non-Profit Organization Management Used the software for: 1-2 years ### "Genuity is a great single pane of glass" May 2, 2024 4.0 Overall, Genuity has added value to my organization. Pros Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging. Cons Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly. Review Source Response from Genuity May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. JN Jon N. IT Manager Education Management Used the software for: 6-12 months ### "Genuity is not just great for the price, it's great" May 7, 2024 5.0 Pros The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data. Cons The asset mgmt still needs a lot of work to be what I consider quick and efficient. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Genuity had much more features (without the added cost) and it was easy to use. Review Source Response from Genuity May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. LJ Lin J. Finance Computer Software Used the software for: 2+ years ### "A good IT management tool " October 30, 2024 4.0 Overall Genuity is a good tool for small and medium size companies, but still has room for improvement, such as integrate with other systems Pros The implementation is very smooth, didn't take too much time and efforts. The product itself is user-friendly. Even if someone is not tech savvy, they would be able to use it in a short time without much training. it helps us to manage and monitor the contracts, subscriptions, assets, etc, flexible and versatile Cons I hope Genuity can be integrated with more accounting system to make it easier to track and update info. We had to import the info from our accounting system to Genuity manually, which is not productive Review Source SM Scott M. CTO Printing Used the software for: 1-2 years ### "We feel we made a good decision and still do" April 25, 2024 4.0 Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship. Pros Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets. Cons There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Genuity IT Admin Suite Ease of use for our staff which adds to productivity and overall pricing. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Our other ticketing system was very cumbersome confusing even looking and trying to organize tickets and prioritize and many other things just wasn't allowing for productivity. Review Source Response from Genuity May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. TH Troy H. Senior Service Desk Analyst Military Used the software for: 1-2 years ### "Genuity = Cost, Value and Simplicty" April 22, 2024 5.0 Pros Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize. Cons Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We thought it was better scaled to our business by cost, ease of use with a great ROI. It assisted with streamlining our processes with putting focus where it counts. Review Source Response from Genuity May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. TK Tom K. IT Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Fantastic Software At a Great Price" May 8, 2024 5.0 Genuity is packed full of features, offers excellent and prompt support, and is only $1 a day. Pros Low cost, ease of use, automation features, and the best support team out there. Cons Emails appear separately for users instead of as a thread, users cannot see who is CC'd on an email. This system works better if you have your employees use the portal. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Needed to implement 2FA which Spiceworks did not offer. Review Source Response from Genuity May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. AB Arnissa B. Director Of Information Technology Primary/Secondary Education Used the software for: 1-2 years ### "Genuity is awesome!" December 13, 2023 5.0 Pros This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program. Cons I haven't found anything to dislike about this program. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Genuity IT Admin Suite Genuity has the Asset Management Tool and Saas Tool integrated into their program. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Spiceworks doesn't offer half of what Genuity offers. Review Source EO Eddie O. Network Administrator Real Estate Used the software for: 1-2 years ### "Recommended product" June 28, 2024 4.0 It's been a good overall experience. I would have paid a little more to have more features. Pros Simplicity and cost. I liked being able to track vendors and contracts. It has nice features for the cost. Cons Some important features are missing such as asset reports. Review Source Response from Genuity July 2, 2024 Thank you so much for the thoughtful review. There is now a reporting tab in the asset management management module. Within that tab, you can drill down into Insights and Analytics. More metrics are on the way, and we look forward to your continued feedback. BP Brian P. IT Security Safety Manager Individual & Family Services Used the software for: 6-12 months ### "Genuity Features at a Value" May 20, 2024 4.0 This software suite has been very helpful getting some options checked off that we struggled to accomplish with free services that we were trying to use offered bu other companies. Pros We really like how there is a lot of features that are at a great value over many other companies with similar options. Cons There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything. Reason for choosing Genuity IT Admin Suite The Genuity options are more focused on specific needs that are customizable for our applications. Review Source Response from Genuity May 22, 2024 Thank you for the thoughtful review. We appreciate having you in our Genuity community. Thomas G. IT Director Government Administration Used the software for: 6-12 months ### "Genuity Suite" May 14, 2024 5.0 Pros Ease of use and implementation. Cost and the different modules you get right out of the box. Cons There is nothing so far I dislike about the product. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from Genuity May 15, 2024 Thank you for the thoughtful review. We appreciate having you in our Genuity community. JP Juan P. Network Administrator Law Practice Used the software for: 2+ years ### "Great IT Services" April 22, 2024 5.0 Pros I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration. Cons There is nothing to dislike about Genuity system. Review Source Response from Genuity May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. pV pablo V. IT Construction Used the software for: Less than 6 months ### "Great experience!" May 13, 2024 5.0 Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. Pros Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. Cons Easy to use, great costumer service, the software give you good stats and real time notifications. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Review Source Response from Genuity May 14, 2024 Thank you for the thoughtful review. We appreciate you being in our Genuity community. VR Verified Reviewer Librarian Libraries Used the software for: 1-2 years ### "Genuity IT Admin Suite is ideal for software as a service implementation." July 25, 2021 5.0 My institution has deployed MIS solution using the software. Pros My institution deployed a management information system (MIS) to stakeholders in social work. Genuity IT Admin Suite supports the Enterprise application with various tools including ticket management, alerts, dashboard, and license management. Using Ticket Management feature, Genuity IT Admin Suite records all instances in which stakeholders interact with my institution's MIS, making it easier for customer service reps to resolve any issues. The essence of alert feature in Genuity IT Admin Suite is to view notifications about potential issues within our domain and take action. A notable action involves blocking users who swpict compromised credentials. Dashboard feature in Genuity IT Admin Suite has been a key to my institution's MIS to be user friendly. With the help of IT reporting feature, the IT department in my organisation gathers all data in a single point-of-truth where it is efficiently analysed and be able to assess the status of progress in achieving departmental and overall institutional goals. The feature is essentially used by IT department in my organization to know which items are in stock, how much of them there are, and where they are located Being a cloud implementation, Genuity IT Admin Suite makes use of access control or permission feature, such as use of log in credentials, to give access to only authorised users. Cons I wish the software could support Android and iPhone devices Alternatives considered [Blissfully](https://www.capterra.com/p/177308/Blissfully/) Reason for choosing Genuity IT Admin Suite Following community suggestion. Switched from [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) Following user reviews Review Source MB Matt B. IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great asset for any IT team" April 15, 2024 5.0 Pros budget friendly many useful features (ticketing, inventory management, contract management, vendor management) Easy to use Cons Interface could be more user friendly Each action opens a new browser tab Review Source SH Samuel H. Director of Technology Education Management Used the software for: 1-2 years ### "Get the most bang for your buck!" November 14, 2023 5.0 Very good. They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update. Pros Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation. Cons Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in. Reason for choosing Genuity IT Admin Suite Cost and the overall value we got for that cost. Switched from [Raiseaticket](https://www.capterra.com/p/182383/Raiseaticket/) RaiseATicket was free and has good features, but didn't give us the ability to manipulate fields or have inventory tied in. Review Source MD Manuela D. IT Administrator Computer Software Used the software for: 2+ years ### "Easy to Use, great bang for buck " September 30, 2022 5.0 This is the second company I've set up Genuity at and it's always a great experience. The team is fantastic for support, and any issues that come up they are quick to respond and get back to me with updates before I need to ask them. Pros How easy it is to use. I'm able to explain to employees who aren't as knowledgeable in using computers/software and it clicks right away. I love that i can have multiple spaces to manage IT & Facilities. Cons I wish it has more integrations with MDM's and HRS systems. Review Source AS AMos S. Supporting Engineer Religious Institutions Used the software for: 2+ years ### "Genuity Review" April 11, 2024 4.0 Pros Easy to use and much easy to understand. Like the administration and setup Cons Like everything about Genuity. Makes it easy to track down all your inventory devices. Review Source Similar Products Featured