# Genuity IT Admin Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Genuity IT Admin Suite Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite --- # Genuity IT Admin Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Genuity IT Admin Suite ## What is Genuity IT Admin Suite? Genuity's tools help IT leaders navigate the IT market with our full IT platform: Genuity gives you centralized visibility for every company asset. Know what you own, who has them, the condition they¿re in¿all in a real-time dashboard. Visibility: Have a clear record of your IT assets to keep your usage and costs transparent. Actionable Insights: Keep track of warranties, performance, even bugs. When it¿s time to upgrade, save big in our marketplace. ## What is Genuity IT Admin Suite used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Genuity IT Admin Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gogenuity.com&name=Genuity IT Admin Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genuity IT Admin Suite 4.6 (17) VS. [4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $29.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.9 (477) Value For Money 4.9 (17) Value For Money 4.6 (466) Customer Service 4.8 (17) Customer Service 4.9 (471) ## Genuity IT Admin Suite alternatives [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (136)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.7 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.5 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Asset Tracking 4.1 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 4.6 (9) 111.11% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Alerts/Notifications 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Monitoring 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Genuity IT Admin Suite 74 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Automatically identify systems to be monitored Tickets are automatically assigned to specific agents based on predefined rules Create, manage, and send invoices or bills to customers Billing for data services Billing for voice services Create budgets based on historical data and future projections Monitor service demand and performance to plan for adequate resources that meet business needs Track usage and chargeback for disputed transactions/expenses Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Track, store, and access client contracts or licenses Analyze and calculate business costs Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Compatible with fixed-line (cable) telecommunication systems Form predictions based on past and present data/trends Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Organize and manage all processes/procedures involved in purchasing goods and/or services Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Manage and optimize an organization’s use of SaaS applications. Online portal through which end users can access the system, manage tasks, or obtain information Review and uncover trends in spending activity Set allowances and ensure employees don't spend more than the allotted amounts Track the amount of money spent on a certain product or with a certain supplier Track the status over time for a request, process, asset, or transaction Process of managing customer subscription lifecycle for a recurring service or a product Manage all supplier data and operations Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Track and interpret metrics on the usage of company resources Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.9 (17) Free Trial Free Version Basic $29.99 Flat Rate,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.6 Based on 17 reviews Filter by rating 5(11) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LJ Lin J. Finance Computer Software ### "A good IT management tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 30, 2024 Overall Genuity is a good tool for small and medium size companies, but still has room for improvement, such as integrate with other systems Pros The implementation is very smooth, didn't take too much time and efforts. The product itself is user-friendly. Even if someone is not tech savvy, they would be able to use it in a short time without much training. it helps us to manage and monitor the contracts, subscriptions, assets, etc, flexible and versatile Cons I hope Genuity can be integrated with more accounting system to make it easier to track and update info. We had to import the info from our accounting system to Genuity manually, which is not productive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Eddie O. Network Administrator Real Estate ### "Recommended product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 28, 2024 It's been a good overall experience. I would have paid a little more to have more features. Pros Simplicity and cost. I liked being able to track vendors and contracts. It has nice features for the cost. Cons Some important features are missing such as asset reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2024 Thank you so much for the thoughtful review. There is now a reporting tab in the asset management management module. Within that tab, you can drill down into Insights and Analytics. More metrics are on the way, and we look forward to your continued feedback. BP Brian P. IT Security Safety Manager Individual & Family Services ### "Genuity Features at a Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2024 This software suite has been very helpful getting some options checked off that we struggled to accomplish with free services that we were trying to use offered bu other companies. Pros We really like how there is a lot of features that are at a great value over many other companies with similar options. Cons There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything. Reasons for choosing Genuity IT Admin Suite The Genuity options are more focused on specific needs that are customizable for our applications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2024 Thank you for the thoughtful review. We appreciate having you in our Genuity community. Thomas G. IT Director Government Administration ### "Genuity Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2024 Pros Ease of use and implementation. Cost and the different modules you get right out of the box. Cons There is nothing so far I dislike about the product. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2024 Thank you for the thoughtful review. We appreciate having you in our Genuity community. PV pablo v. IT Construction ### "Great experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2024 Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. Pros Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. Cons Easy to use, great costumer service, the software give you good stats and real time notifications. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2024 Thank you for the thoughtful review. We appreciate you being in our Genuity community. TK Tom K. IT Supervisor Hospital & Health Care ### "Fantastic Software At a Great Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 8, 2024 Genuity is packed full of features, offers excellent and prompt support, and is only $1 a day. Pros Low cost, ease of use, automation features, and the best support team out there. Cons Emails appear separately for users instead of as a thread, users cannot see who is CC'd on an email. This system works better if you have your employees use the portal. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Needed to implement 2FA which Spiceworks did not offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. JN Jon N. IT Manager Education Management ### "Genuity is not just great for the price, it's great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 Pros The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data. Cons The asset mgmt still needs a lot of work to be what I consider quick and efficient. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Genuity had much more features (without the added cost) and it was easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. Justin G. Director of IT Non-Profit Organization Management ### "Genuity is a great single pane of glass" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2024 Overall, Genuity has added value to my organization. Pros Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging. Cons Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly. Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. SM Scott M. CTO Printing ### "We feel we made a good decision and still do" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2024 Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship. Pros Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets. Cons There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Our other ticketing system was very cumbersome confusing even looking and trying to organize tickets and prioritize and many other things just wasn't allowing for productivity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Genuity IT Admin Suite Ease of use for our staff which adds to productivity and overall pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. JP Juan P. Network Administrator Law Practice ### "Great IT Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2024 Pros I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration. Cons There is nothing to dislike about Genuity system. Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2024 Thank you for the thoughtful review. We appreciate having you in our community. 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