# Playbook Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Playbook Software - reviews, pricing plans, popular comparisons to other Registration products and more. Source: https://www.capterra.com/p/189592/Playbook --- # Playbook Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Playbook ## What is Playbook? The worlds most comprehensive, mobile optimized sports and youth activity registration platform. Setup registration in 1 minute for any type of sports or youth activity event, program, or membership with nearly unlimited customization and deep integrations with advanced marketing and analytics,, statistics for any sport, and mobile apps for your staff to manage your participants on site. Access advanced back end reports complete with automations for over 20 common workflows. ## What is Playbook used for? [Registration](https://www.capterra.com/registration-software/)[Fitness](https://www.capterra.com/fitness-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Playbook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.callplaybook.com&name=Playbook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Playbook 4.6 (34) VS. [4.6 (405)](https://www.capterra.com/p/227564/FitBudd/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (34) Ease Of Use 4.6 (405) Value For Money 4.6 (34) Value For Money 4.5 (395) Customer Service 4.7 (34) Customer Service 4.6 (397) ## Playbook alternatives Highest Rated [4.8 (344)](https://www.capterra.com/p/202837/Everfit/reviews/) Starting price $19.00 Per User, Per Month [4.6 (3,164)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/) Starting price $22.50 Per User, Per Month [4.4 (604)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month [4.7 (79)](https://www.capterra.com/p/215808/FliiP/reviews/) Starting price $129.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/189592/Playbook/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Attendee Tracking 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A list of registered participants Online Registration 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Real-time registration over the web Payment Processing 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Refund Management 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Oversee the process of issuing refunds Access Controls/Permissions 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Playbook 146 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Assign issues and tasks based on availability or required skills Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Process of managing, tracking, and communicating with individuals who are registered to attend an event A list of registered participants Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system Create and schedule group classes, recurring appointments, and private sessions, etc. Online registration for classes Schedule in-person or online classes Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Online registration for events Plan an event's time and location Manage tickets for specific events Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Generate reports to assess the financial performance of an organization Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour Designed for dance studios The software is designed for summer camps Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Register a group/batch of attendees Curating an intentional list of prospective guests as per relative interests to achieve specific goals. Compliant with HIPAA, which sets standards for sensitive patient data protection Report on game usage and gaming statistics. Manage the instructor/teacher's schedule, tasks, responsibilities Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Software designed for kindergarten through 12th grade schools Automatically identify and save contact information of potential customers League/Team Management Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Manage health, disease, care and case management functions from a central location Accounts held by members of an organization Comprehensive list that contains information and details of all the members associated with a particular organization or group Centralizing administrative & communication processes of an organization's members Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Match mentors and mentees through self-matching, admin-led matching, or automatically based on skills, interests and other parameters Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Utilize the same app for multiple events Manage and support multiple languages Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection Book meetings and appointments through a website or digital platform Online calendar of upcoming events/activities viewable to members and visitors Create new forms and/or use ready-made online form templates Accept and process online payment transactions Real-time registration over the web In-person, onsite registration Portal for parents to see and update childrens' info, track progress & more Manage plans with a set payment schedule that help customers pay outstanding debt Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Accept and process customer payments for products or services using hardware and software Process of managing several related projects or business activities to achieve organizational goals Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Matrix barcode that stores information Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Ability to record, store, update, and retrieve information Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources For selection of seat at booking or check-in Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Private client session notes for coaching, therapy, etc. Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Database of students to track personal information of individuals and families Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Organizing a group of people to accomplish a task Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allow organizations to streamline the check-in process for visitors. Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.6 (34) 4.6 Based on 34 reviews ## Pricing Value for money 4.6 (34) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (34) 4.6 Based on 34 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ TikTok](https://www.capterra.com/p/237591/TikTok/)[ Paysafe](https://www.capterra.com/p/128002/Paysafe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (34) 4.7 Based on 34 reviews ## User reviews Overall rating 4.6 Based on 34 reviews Filter by rating 5(28) 4(3) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent EE Elizabeth E. Owner Hospitality ### "Playbook is essential to my health routine!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 2, 2026 I use playbook for my favorite fitness instructors workout program. I can track my progress and just easily follow along at the gym! Pros Playbook has really given me my money’s worth. I like that I can just have it open next to me while I’m doing my workout! Cons There isn’t much I don’t like beside that I can’t play music directly in the app. I think that’d be more convenient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Bill P. Executive Director Non-Profit Organization Management ### "Easy to Use - A Nightmare for Accounting" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 29, 2025 When I arrived in my role, Playbook immediately was a problem as we had difficulty in reconciling any finances. We worked with them for a few months to try and see upgrades in the system, they were responsive, but ultimately unable to correct the massive issues. NonProfits with audit requirements should STEER CLEAR for this reason. Pros It was very easy to use to register individuals, and customer service was always very responsive and helpful. Cons Pretty much everything else. The financial reporting was nearly impossible to reconcile, which they admitted. If you give any sort of discount or financial aid it doesn't register within your accounting tab, and it makes a difficult time! Additionally, refunds were a major issue for us, as they often weren't reflected in totals. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TJ Tyla J. Coach Health, Wellness and Fitness ### "Does what’s needed" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 23, 2025 Overall it’s great for processing payments for all of our gym members and having different membership types. It could use some tweaking on making accounts more user friendly for members and coaches. Pros It is great for processing payments for gym members. It’s fairly simple to set up on the owner side and the clients side. Cons This platform isn’t very user friendly for members and coaches. You have to go through multiple steps to access things in the account. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) More affordable for the changes needed to be made this year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Elliot W. President Recreational Facilities and Services ### "Do not use" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 21, 2022 I had a terrible experience with this company and am in the process of evaluating legal action.After we decided to use this product and paid for it, as we got deeper into the details it was determined that this would not be a good fit. They sold us on capabilities that turned out not to be available.We paid upfront as they really sold us on their product, and when we realized that it could not meet our needs we decided not to move forward.It is certainly our fault that we were sold on it and paid upfront, but clearly the management - from the \[SENSITIVE CONTENT\] all the way to the \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] in sales, sold us a lie.They give a very good appearance of being a customer oriented company but clearly they are not. Do not be fooled, stay away from this company. Pros We selected this company prior to deciding it was not a good fit. Cons We selected this company prior to deciding it was not a good fit.Please see the overall experience section. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sanjay A. President Recreational Facilities and Services ### "Outstanding product and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2022 Pros Playbook has been great to work with. The registration and league management software is intuitive and well-designed. The people are the best. Clear and efficient training and incredibly friendly, rapid and high-quality user-support. They’ve followed through on everything that was promised during sales and are making my life as leage president so much easier. Cons No complaints at all. Outstanding product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Adiana R. Athletic Director Education Management ### "Best website Ever for Tickets " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2020 Playbook \[SENSITIVE CONTENT HIDDEN\] and his staff was amazing love the communication!! They even called on the weekend to check up and see if I had any questions! Pros The software is easy to use, The letters are easy to see and the words are written very simple. My parents, teachers, and friends also enjoined the software! Cons Nothing everything was great, I didn't see anything wrong, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WM Wayne M. Director Sports ### "Wolpac Fundraising" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2019 It helped solve the problem of loose leaf waiver forms and registering the kids in our program. Pros Fundraising! It was the perfect platform for us to host a fundraiser for our team and sign players up. Registration and digital waiver forms were extremely easy to use and implement Cons I wish that I had found Playbook sooner! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dom C. Director Sports ### "Playbook Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2019 Pretty good so far, we have not had any major issue and like that Playbook offers everything we need Pros Its great for our basketball leagues, online registrations, payment reminders, easy reporting are just a few of the feature we use everyday. Cons We have not had any major issues with their software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IS Isaiah S. Manager Fund-Raising ### "Playbook Staples center " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2019 Pros Playbook turned a simple event into something truly special for my son and his teammates Cons Nothing . It was an experience my son will cherish for the rest of his life. Buying tickets and the waiver system was easy as can be Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miguel M. Head Coach Sports ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2019 My experience has been a good one the stats feature is incredible! Pros Best software out there I researched a lot and talk to a lot of other organizations and this one is simply the best Cons I was only worried about switching to a different software but their customer service made everything easy. Reasons for choosing Playbook The stats feature is unlike no others and amazing to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/189592/Playbook/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)