# parcelLab Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about parcelLab Software - reviews, pricing plans, popular comparisons to other Shipment Tracking products and more. Source: https://www.capterra.com/p/189418/parcelLab --- # parcelLab Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) parcelLab ## What is parcelLab? parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience. With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer experience from end-to-end. parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows. Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences. ## What is parcelLab used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for parcelLab?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://parcellab.com/en&name=parcelLab) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### parcelLab 5.0 (3) VS. [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting Price Contact vendor Starting Price $149 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.8 (466) Value For Money 5.0 (3) Value For Money 4.6 (392) Customer Service 5.0 (3) Customer Service 4.7 (431) ## parcelLab alternatives [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month [AfterShip](https://www.capterra.com/p/178663/AfterShip/) [4.9 (466)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting price $11.00 Per User, Per Month [Learn More](https://www.capterra.com/p/178663/AfterShip/) [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/198849/ShipTime/) Highest Rated [ParcelWILL](https://www.capterra.com/p/10009789/Parcel-Panel/) [5.0 (53)](https://www.capterra.com/p/10009789/Parcel-Panel/reviews/) Starting price $11.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10009789/Parcel-Panel/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Delivery Estimate 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A note of the expected delivery date and time Status Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Website Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities parcelLab 43 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications A note of the expected delivery date and time Notation showing the location and time stamp of shipment delivery Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Pre-made examples and templates for emails Intended to be used by online stores Intended to be used by freight brokers and logistics companies Use AI to generate content in the form of text, images, videos, etc. Information, data and reports that are being tracked over time Process of printing custom labels through various methods. Identify the physical location of an individual, asset, device, etc. Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Track the parcel or consignment delivery status Organize and manage the accomplishments and development of employees or performance of applications or systems Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Finding the most optimal routes for drivers based on various factors and constraints Online portal through which end users can access the system, manage tasks, or obtain information Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Manage the planning and execution of supply chain activities Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SD Silas d. CTO Apparel & Fashion ### "Our new Go-To communication and returns solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2023 Pros what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers. Cons Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TV Tatiana V. Business Development Manager Germany Computer Software ### "Cool solution along SAP Commerce Cloud for all end-customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 very positive and cheery Pros parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands Cons no cons have been know until today. Especially, when parcelLab is expanding to CIS & Asia Reasons for choosing parcelLab because parcelLab is named a SAP's Spotlight Partner Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michael S. CEO Machinery ### "This is what we were looking for" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 Pros Basically for every question I had, parcellab had a solution. We work with them since the beginning and the amount of features is amazing and never ending combination are possible. Cons Reporting only works for three months backwards - but as usual - a great solution was found! Reasons for choosing parcelLab No real alternatives on the market back then. 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