# QuickBooks Online Advanced Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuickBooks Online Advanced the right Accounting solution for you? Explore 1041 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189398/QuickBooks-Online/reviews --- QuickBooks Online Advanced 4.4 (1041) [View alternatives](https://www.capterra.com/p/189398/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of QuickBooks Online Advanced Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive and accessible interface 92% positive reviews out of 199 Most reviewers find ease of use valuable, highlighting intuitive navigation and quick learning for daily tasks. Frequent glitches and slowdowns 77% negative reviews out of 132 Most users report bugs, slow loading, and occasional errors disrupt workflows and cause frustration during daily operations. Adrienne G Owner, Bookkeeper, 1 employee. "The software is often glitchy, causing frustration for users that are not experienced." Comprehensive expense management tools 90% positive reviews out of 63 Most reviewers describe expense tracking as straightforward, with automation, reporting, and categorization simplifying financial oversight. Stefanny J Project Assistant, 2 - 10 employees. "I like the new option to add projects, it's the best tool so far and most widely accepted in the market to track your expenses, categorize and run reports for profitability." High and increasing subscription costs 52% negative reviews out of 58 Some reviewers report pricing is higher than alternatives, with frequent increases and limited justification for added expense. Streamlined bookkeeping for businesses 93% positive reviews out of 57 Most users report bookkeeping is efficient, organized, and accessible, reducing manual work and saving time. Samukele B Sales representative , 1 employee. "An excellent choice for managing all invoicing and bookkeeping." Challenges moving from desktop 57% negative reviews out of 42 Some reviewers indicate the online version lacks familiar desktop features, making transition and navigation difficult for longtime users. Kerry K Accounting Specialist, 11 - 50 employees. "I used the desktop version for over 20 years and the online version is littered with problems that customer service was unable to solve." ## Showing most helpful reviews Showing 1-25 of 1041 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sean C. Owner Automotive Used the software for: 6-12 months ### "Great software " January 13, 2026 5.0 Pros QuickBooks online advance integrated seamlessly with our operating software and makes it easy to track income. Value for the money is definitely worth it. Cons There can sometimes be duplicate orders between our software and QuickBooks online advance but that’s rare Review Source MG Michelle G. Accounting Coordinator Construction Used the software for: 2+ years ### "Love QB :)" March 19, 2025 5.0 So far not many issues presented. It seemed like a better option for our company than the other subscriptions as we create a lot of bills/expense and cheques. We have multiple admins who work on the same file, so having different users with various roles help. Pros many features, unlimited chart of accounts, multiple users, batch invoicing for labour --gives a cleaner look on the invoices. Cons Not sure if this is related to QBO Advanced specifically but the backup stopped working two weeks ago. With the amount of daily work we do in our books, it's scary to think we could lose everything. I enjoy the features offered :) no complaints Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing QuickBooks Online Advanced Don't recall the name but it's a project management software. Other softwares are much more expensive but they DO add the features QB doesn't have. Still looking into switching if more accommodating to our industry needs. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Only accountant had access, we needed our internal team to take over while our accountant can also see what we are doing. Review Source AD Andras D. President Construction Used the software for: 2+ years ### "If it was not for the Customer Service Experience, I would give it 4 stars" April 10, 2025 2.0 If you have no issues because you are a simple business and have very simple accounting, you can get a decent experience and good value for what this software offers. If you are more advanced and actually care about what your chart of accounts looks like and want to customize it with account numbers and change the default names, beware. If you also want to have control over what get classed where and use accrual basis of accounting where you regularly enter journal entries - my experience is that you will be frustrated from time to time with the system creating new accounts, duplicating accounts and chainging the field mapping in a way where one day you wake up and realize that your Payroll Liabilities are a complete mess with duplicate accounts and inconsistent entries. (this assumes Full Service Payroll where the service team does your payroll). the average rating here on Capterra is about 4.3 stars for QBO Advanced which 0 in my opinion - does not accurately reflect the amount of frustration that is out there about the customer service piece. Pros As with most QB products, this accounting system is simple, easy to use and the Advanced version has some really cool features such as Projects (project costing) Bank Feeds (automatic downloading of transactions which are then evaluated before allowing them inside your books). We use Full Service payroll, use Time tracking (time clock), we were able to automate certain simple processes (tasks, recurring transactions, approvals), use other software for example field service managent third party integrations, amazon Business integration, receipt scanning etc. just to name a few cool things. We are an electrical contractor. This being a SAAS, they keep tinkering with it and adding features regularly. Overall, the system is pretty stable, reliable and pleasant to work with. Cons The Customer Service (Technical Support) experience is horrendous, it is the most time-wasting and frustrating experience I have ever had with software - and I say this after 20+ years of using different versions of Quickbooks. In at least the last 10 years customer service has gotten really bad. The front line support reps are little better than chatbots, incapable of even comprehending the issue to be able to escalate to higher level tiers, which are quick to reject and close out tickets without resolution, just to get it off their plate. The social media response teams are not empowered to reopen tickets. Angry and frustrated customers flood the comment sections of media posts intended to advertise new features. The account managers (if you pay enough to be in the Priority Circle level you get an account manager) are similarly not empowered, they cannot even open a ticket. All of this means that every time they misunderstand or mishandle something, you as the customer bear the burden of calling in and they put you through a 1-4 hour ringer to be waiting on hold, periodically come back to tell you that they are working on the issue but so far out of 10 different major issues I experienced over 10 years, not a single one of them ever got resolved. I am a very advanced user and only call into support as a last resort. None of my major issues were ever resolved, they just got closed out and I moved on. Years later they sometimes finally make system updates and some issues just go away but some have not for 10+ years now. You might rightly ask - why stick with this product then? It is begrudgingly that I stay and the simple answer is because after so many years it is very difficult to switch and migrate to a new system. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing QuickBooks Online Advanced Main reason was familiarity with the product and easier migration and field mapping. Secondary reason was lower cost Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Desktop was not being invested into any longer and support was also declining. In order to keep up with the times we had to switch. Review Source TS Trina S. Controller Hospitality Used the software for: 6-12 months ### "I love Quickbooks Online" March 20, 2025 5.0 I work on both the QB desktop and QBO Advanced. I prefer the QBO advanced version by far. It has everything I need from auto post of recurring transactions, to AR and AP modules. It is very user friendly and so are has been able to perform every task I need. Pros It is very easy to work with and the online help provides detailed instructions on how to perform any task. I really like the recurring transactions that auto post every month and the ability to setup recurring transactions to import as required for repeat transactions. Cons I wish while entering payables that the previous inputted name would default for the next entry. Review Source LR Leah R. Office Manager Retail Used the software for: 1-2 years ### "Good for a growing company for a decent price to change over from desktop" April 11, 2025 4.0 Pretty good for a mid sized company. We use it for invoicing, inventory and quotes. There was a learning curve going from desktop. Pros The automations are nice for daily tasks. Cons Learning the automations that happen and trying to reverse things. QB Online will also update without letting you know and functions or items will be moved. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) For security and update in our system. We wanted it to be on the cloud for easier access everywhere. Review Source GD Gregory D. CFO Marketing and Advertising Used the software for: 2+ years ### "Quickbooks Advanced Thinkingbox" March 19, 2025 4.0 Very solid accounting software, make extensive use of multi-currency and locations. Pros Intuitive, ease of use. Reliable transaction processing, excellent reporting and exporting capabilities. Cons Projects is becoming a useful tool, and I would like to see it expanded to include cost estimates in addition to pro-forma invoice calculations. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing QuickBooks Online Advanced Familiarity, we had been using both online and desktop versions. Ease of use. Review Source CM Carolyne M. Owner Publishing Used the software for: I used a free trial ### "Feature Rich" October 11, 2025 4.0 I do like it. The batch automation and real-time data are so valuable to any business. I personally felt it was too big for me. |I could definitely see how it would benefit a company larger than mine. Pros It has more features than the basic versions, like batch invoicing and enhanced workflow automation, that suits larger companies. Cons More features means more learning, although Quick Books do provide the training. It can be overwhelming to slot into your current business. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I took the free trial to see if it would suit my business. Review Source SS Susie S. Accounting Manager Accounting Used the software for: 2+ years ### "QBO Online Advanced Review Experienced User" February 21, 2025 4.0 Pros Most of the modules are based on accounting practices and theory. Cons It would be best if they could mimic the desktop version as much as possible. Ensure that modules work properly before releasing them. Use professional bookkeepers to test their products. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing QuickBooks Online Advanced Client preference and client's preference to work in the cloud. Review Source PM Parastoo M. Accountin Manager Environmental Services Used the software for: 1-2 years ### "QuickBooks Online Advanced: Powerful for Growing Businesses, But Room for Improvement" March 19, 2025 4.0 QuickBooks Online Advanced is great for growing businesses with its strong features, but some reports and customization aren’t as detailed as the Desktop version. Pros ability to handle complex business needs, The advanced reporting features, including custom report building and the ability to export data to Excel, are highly valued for deeper financial analysis. Cons while you can create custom reports and use filters, the level of customization is not as granular as in the Desktop version. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We wanted the flexibility to access our financial data from anywhere, on any device, without being tied to a single computer. Review Source BL Brian L. Service Tech Computer Networking Used the software for: Less than 6 months ### "Nightmare Averted " March 10, 2025 5.0 I love the overall experience with QB online. It’s easy to use and simple to find the answers you look for. Pros We were use to the desktop version for so many years and scared to switch thinking it would be a nightmare! Boy were we wrong!! What a smooth transition to the cloud. I love its ease of use! Cons My least favorite part is that I have to pay extra for payroll features but it is a necessity in most business. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Cost and amount of users for desktop was getting expensive. Review Source JB Janice B. Accounting Manager Wholesale Used the software for: Less than 6 months ### "QB Online Advanced Review 2025" March 19, 2025 3.0 Migration was very unsatisfactory. Previously applied payments had to be re-applied. I cannot get the reports I need by class. Payroll was completely jumbled during migration, I could go on. Pros Technical Team, the addition of the quickbooks time program. Cons Reports, Default A/R Accounts, Tracking various billing numbers for Accounts Receivable Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We wanted to use quickbooks time premium which was not compatible Review Source KD Kathleen D. Assistant Director of Finance Non-Profit Organization Management Used the software for: 6-12 months ### "Beginner, but love it!" October 9, 2025 4.0 It was a rough start at first, but with the help of my supervisor and QuickBooks Online help staff we manage to get the help we needed every time we need it. Pros It gets the job done. I am able to keep track of expenses, look up deposits and reconcile bank accounts with ease. Cons I am still learning some of the aspects of how to use it since I am new. I feel like there is so much that QuickBooks has to offer and and I want to learn about them to make sure I am utilizing it all. Review Source SR Summer R. Owner Consumer Goods Used the software for: 2+ years ### "Great accounting software " August 10, 2025 5.0 Quickbooks is an easy accounting software to use for my business. Easily syncs with my bank accounts to ensure no transactions are missed Pros Easy to use for invoicing, reports and daily transactions. Reasonable price tiers. Sync’s easily with other platforms. Cons There have been a few bugs along the way. Sometimes difficult to get in touch with customer support. Review Source MB Morgan B. Owner Marketing and Advertising Used the software for: 2+ years ### "Too Expensive to have Usage Issues" June 5, 2025 4.0 Overall, I wish it could have worked better because it would be easier to use QuickBooks for everything than to integrate other tools into my business but it did not. I, also, found that the rising fees on every element were adding up to more than it was worth. I could not reach customer support ever to straighten out problems so ultimately had to make a few changes. Pros I loved using QuickBooks product suite for the first year or two and still find that it's a great comprehensive package for small businesses. Cons When using the full QuickBooks product suite there are often issues. For example invoicing double creating bookkeeping entries. I still use some QuickBooks products but do not use all of them any longer. Review Source MW Mark W. Owner Environmental Services Used the software for: 2+ years ### "QBO for me. " June 6, 2025 5.0 Very good. It has been instrumental to my business from the early days. I used to used it to invoice and track bookings Pros Very easy to candidate and synchronises well with my CRM. It allows me to monitor sales and profit well Cons It can be complicated sometimes, but not overly - it’s more practice and training required that makes it harder Review Source SF Shani F. Low voltage Accounting Used the software for: 1-2 years ### "Organization, convenience and professionalism" July 31, 2025 5.0 Pros Helps me prepare invoices and quotes in the easiest and simplest way. Very professional and easy to use Cons Tracking expenses and income, including preparing payroll. Helps me a lot in arranging and organizing the company. Review Source CM Colleen M. Owner and Designer Construction Used the software for: 2+ years ### "Quickbooks is Comprehensive!" November 29, 2025 4.0 Overall we appreciate the software and the multiple features that streamlines our bookkeeping and business reports. Pros Intergrated employee hours with payroll, streamlines our payroll process and reduces any opportunity for errors. Cons The one frustrating and time consuming void is in the payroll - it does not easily track and enter Canadian statutory holidays. Review Source NS Natalie S. Senior immigration Advisor International Trade and Development Used the software for: 6-12 months ### "Accounting made simple. " December 21, 2025 5.0 Pros It has advanced features for invoicing and sending automatic invoice reminders to clients. It provides full financial transaction reports in time. Cons It's customers support team is friendly and professional to level thst issue are handled systematically hence no disagreement with this tool. Review Source PS Parker S. Accounts and Operations Coordinator Construction Used the software for: Less than 6 months ### "Low Level Of Entry, High Level Of Productivity " November 17, 2025 5.0 We have used the online in the past and just transitioned over to the desktop version, but we are keen to both applications. Pros Ease of Use - the entering and inputs of invoices, receipts, and other paperwork is relatively easy to input into the system Cons Sometimes, it is slow with the server that we used provided by Amazon, but there seem to be no bugs or other issues like that, so just the speed problems here and there. Review Source SH Shelly H. Business manager Construction Used the software for: Less than 6 months ### "Professional experience all by myself " February 25, 2025 5.0 Very good. Self taught myself. Easy to flow through. I looked forward to work everyday just to learn something new. Loved when everything clicked. Pros For myself. Being able to share with office manager and we work through issues together. Also the technical support anytime in the beginning. I almost felt I was cheating but NOT Cons Can’t really say there is one. Every topic had a purpose Review Source TJ Tawni J. CCO Wholesale Used the software for: 2+ years ### "Quickbooks Onine Advance is great!" March 21, 2025 5.0 My overall experience is that this is definitely a viable bookkeeping option for your business. I use this software for a small business I ran that took in 70k at startup. It made taxes easy and was great for keeping all of my information neat and organized. Pros The software is user friendly, and it keeps everything easily organized and accessible. Cons I didn't experience any cons. It was easy to use and get your tax information from. Review Source AR Amanda R. pediatric therapist Hospital & Health Care Used the software for: 2+ years ### "Quickbooks review" February 20, 2025 5.0 Great! We did have to learn how to use it from our accountant, but once we got routines in place it is easy to use. Love that it connects directly to the bank account and pulls charges in to be categorized Pros Quickbooks is easy to use and keeps all my finances in one place. Love that we can add our accountant onto the account to help manage taxes easily. Cons It is hard to learn at first in terms of linking credit cards appropriately to a parent card and learning about journal entries, opening balance equity, and splitting a charge to categorize. It would be nice if they had easy to understand tutorials for non accountant small business owners who do their own books Review Source CP Chris P. Vice President Information Technology and Services Used the software for: I used a free trial ### "No ability to migrate over Memorized Transactions makes it a non-starter" September 20, 2025 2.0 I put in too much effort to put it together with our legacy QB Desktop data only to find out it lacked the capabilities we really needed. Pros It has potential, I love the idea of being able to access a system online instead of error prone .QBW files of legacy QuickBooks Enterprise (Desktop) Cons Unfortunately, key features like 'Memorized Transactions' are not ported over... and there's no easy way to move our hundreds of Memorized Transactions to repeatable processes on the QBO Platform. Which makes it almost useless. Review Source AV ASHLEY V. Office Manager Accounting Used the software for: 2+ years ### "Great customer support" February 4, 2025 5.0 Love QuickBooks, it has helped streamline my business. Pros Customer support was very easy to reach and helped walk me through any issues. Cons Setting up payroll taxes was difficult, had to reach out to support multiple times. Review Source JA Jidda A. Corporate and Strategic Planning Officer Arts and Crafts Used the software for: 2+ years ### "QuickBooks Online Advanced Reviewed by J.Aliyu" October 6, 2024 5.0 Pros QuickBooks Online Advanced makes it super easy for me to create, customize and send invoices. I also like that QBOA match payments with POS and invoices to detect discrepancies prior to sending. Cons Ever since I implemented QuickBooks Online Advanced, I have never come across any bug. Review Source Similar Products Featured ## Related categories [Financial Reporting](https://www.capterra.com/financial-reporting-software/)[General Ledger](https://www.capterra.com/general-ledger-software/)[Budgeting](https://www.capterra.com/budgeting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.