# Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hospitable.com the right Vacation Rental solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (143) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Hospitable.com Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals.“ January 2, 2026 Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend.“ January 2, 2026 AW Andrea W DirectorHospitality, Self-employedUsed the software for: Less than 6 months. “Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry.“ July 22, 2025 DM Danny M OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine.“ July 24, 2025 PS Perry S Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms.“ October 30, 2024 Julian F MDReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's.“ April 27, 2026 CK Celeste K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking .“ October 23, 2024 Joshua M OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Their user interface is hard to navigate, both on mobile and computer.“ May 27, 2025 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel J. Owner operator Hospitality Used the software for: 2+ years ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" August 20, 2025 5.0 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com Price and great reputation. Seemed very intuitive from the jump. Review Source PS Perry S. Property Manager Real Estate Used the software for: 6-12 months ### "Automation we can't live without" October 30, 2024 5.0 Hospitable has become an essential part of my property management business. Pros Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. Cons I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed! Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Hospitable.com Hospitable offered a more user-friendly experience and better pricing given the size of our business. Review Source Julian F. MD Real Estate Used the software for: Less than 6 months ### "Good entry level PMS" April 27, 2026 5.0 Pros Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) Cons I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. Review Source VR Verified Reviewer co-owner Marketing and Advertising Used the software for: 2+ years ### "Lack of Customer Service Overshadows the Product" January 2, 2026 1.0 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good. Review Source RG Rob G. CEO Hospitality Used the software for: 1-2 years ### "The easiest STR PMS" October 24, 2024 5.0 Pros Ease of use, functionality, ease of setup Cons Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com Messaging automation was the main factor, but also the ease of use to save time on busywork long-term Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Looking for better functionality and ease of use, more automation for messaging Review Source Response from Hospitable.com November 5, 2024 Thanks for the review! aM ahmed M. owner Hospitality Used the software for: Less than 6 months ### "This website is a total letdown " November 7, 2025 1.0 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hospitable.com Cheaper overall But customer service offsets any potential savings Review Source Response from Hospitable.com November 13, 2025 Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question. DM Danny M. Owner Hospitality Used the software for: 1-2 years ### "Easy to use, good value, but lacks a few features" July 24, 2025 5.0 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review Source Response from Hospitable.com July 25, 2025 Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Cheap but very unreliable" May 27, 2025 2.0 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review Source Response from Hospitable.com May 31, 2025 Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform. AW Andrea W. Director Hospitality Used the software for: Less than 6 months ### "Better than a real life property management company!" July 22, 2025 5.0 We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND. Pros It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about. Cons There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used. Review Source KK Kara K. Senior Associate Accounting Used the software for: 1-2 years ### "The best that we've found" October 16, 2025 4.0 Pros The value for money compared to other competing products is what has made Hospitable worth it for our team. Cons Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable. Review Source SD Suzanne D. Co-Owner Import and Export Used the software for: 1-2 years ### "Great for your rental property " October 24, 2024 5.0 I have loved the convenience of having both of my rental platforms in one central location. I love the AI response options because they can word everything much better than I can. Pros The ease of having everything I need all in one central location. Cons Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed. Review Source Response from Hospitable.com November 5, 2024 Appreciate the review! RM Rachel M. Office admin Leisure, Travel & Tourism Used the software for: 6-12 months ### "Hospitable = STR owners best friend " September 4, 2024 5.0 Great! Very user friendly, love the how to videos. Pros Guest communication features. User friendly. Cons This one is tougher…the app kicks me out every so often and I have to resign in which can be annoying but so far that’s the only con I have. Review Source Response from Hospitable.com September 23, 2024 Thanks for your review, Rachel! CS Cameron S. Owner Real Estate Used the software for: 2+ years ### "Hospitable is an amazing channel manager" June 6, 2024 5.0 Hospitable is amazing and I would recommend vacation rental managers to use it. Pros Hospitable is easy to use, easy to learn and very user friendly. Cons This software has changed how I manage my vacation rentals, I would highly recommend it. Review Source Response from Hospitable.com June 12, 2024 Thank you for the glowing recommendation, Cameron! EN Eno N. Host Hospitality Used the software for: Less than 6 months ### "Hospitable review" June 21, 2024 5.0 It has been a great experience …. I love it. Pros The automation. I don’t have to lift a finger and my guests receive messages on time. Cons The fact that I am unable to edit a domain for direct booking and have to delete altogether. Review Source Response from Hospitable.com June 27, 2024 Thanks for your feedback on messaging and direct, Eno MO Michel O. CEO Internet Used the software for: 2+ years ### "Perfect except a persistant BUG on booking.com sync" August 15, 2023 4.0 Good Pros The owner access and guest portal which are perfect Cons BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing Hospitable.com Owner portal and guest messaging Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Hospitable pricing model Review Source Response from Hospitable.com August 29, 2023 Thanks Michel - we appreciate the feedback AJ Alexandre J. CEO Real Estate Used the software for: 6-12 months ### "The best for personalised guests comunication" July 3, 2023 5.0 so easy to start, but very complete Pros The high personalization possibilities, the pricelabs integration Cons Nothing to say here, i really like the program Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[stays](https://www.capterra.com/p/152759/Stays/) Reason for choosing Hospitable.com price and features Review Source Response from Hospitable.com August 29, 2023 Thank you! AL Angela L. Property Manager Real Estate Used the software for: Less than 6 months ### "Makes my life so much easier" October 21, 2019 4.0 Overall I love smartbnb. It saves me a lot of time and effort. It makes managing multiple properties a lot less of a headache and I would definitely recommend it. Pros I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week! Cons The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program. Reason for choosing Hospitable.com My porter had more limited functionality and was a lot more clunky but I liked how the task set up was easier and how you can opt to get notifications for all messages, not just first inquiries or reservations. Review Source Response from Hospitable.com October 22, 2019 We're delighted that Smartbnb is helping you run your business more easily and effectively! We also really appreciate your feedback: the mobile app will be ready very, very soon ;) And your recommendation about making manual tasks easier to set up is quite right, we will add this to the feedback pipeline. And of course, we will keep working on fixing bugs and making sure that Smartbnb is the most reliable platform in the short-term rental market :) YL Yaroslav L. Investor Real Estate Used the software for: 1-2 years ### "Best money spent" April 3, 2020 5.0 Amazing. I love the company and their product. And it keeps getting better every year. Pros I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing. Cons It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail. Review Source Response from Hospitable.com April 20, 2020 Thanks Yaroslav for your feedback. Sadly, magic always require some degree of work, depending on how custom you want your setup to be. What we help with is the ROI on that initial time investment. Let us know if there is anything we can do to make it faster on your end! WU Wayne U. Host Real Estate Used the software for: Less than 6 months ### "I love Hospitable" December 6, 2021 5.0 Communication with my guests is made easy with their software. Whenever I have an issue, support is very easy to connect with and will respond shortly after my request, many times in real-time, chat. Pros I love the multi-channel messaging and the ability to take great control over scheduled messages. Cons Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc. Reason for choosing Hospitable.com The price is great and straightforward and the features are awesome! Review Source MS Monika S. Revenue Manager Real Estate Used the software for: 6-12 months ### "Thanks to smartbnb keeping our response rates very high while saving our time !" April 3, 2020 5.0 We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest ! Pros It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy. Cons I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated). Reason for choosing Hospitable.com It seemed to be the best one on the market and the bigest one, which means taht every time airbnb changes something in the guest-host communication, they'll be the one of the first ones to be informed and to customize their programm. Review Source CG Carole G. Vacation Rental Manager Real Estate Used the software for: 6-12 months ### "A great way to manage vacation rentals!" July 18, 2022 5.0 I love this platform for my two properties and should have joined earlier. Saving me time and being more efficient. Pros I like that fact that all my listings with all platforms are in one place. I love the app. Cons Sharing my calendar with the cleaning crew is not working. Reason for choosing Hospitable.com I did a trial for 4 products before choosing Hospitable and this absolutely fitted my needs. Review Source pH phil H. owner Real Estate Used the software for: 1-2 years ### "Essential for providing consistently excellent customer service" May 9, 2020 5.0 Great software for automating event based messages. Also provides hosts with a central dashboard for guest communication. Pros Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special. Cons The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions. Review Source GW Gavin W. self employeed Hospitality Used the software for: 2+ years ### "Awesome, awesome product! " April 6, 2020 5.0 Wonderful! Great customer service! Great product! Pros We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart." Cons We feel it's great as is! Keep doing what you are doing! Review Source Response from Hospitable.com April 20, 2020 Thanks a lot Gavin for your great words after using our product for 2 years! If there is anything we can do to improve your experience, feel free to let us know! CB Christine B. President/Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Simply the best " November 21, 2020 5.0 Fantastic, can't go without it. Pros It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used. Cons It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's. Review Source Response from Hospitable.com November 23, 2020 Thanks for the kind words, Christine! Keep your eyes peeled for some additional channels coming over the next few months. NN Ntsako N. CEO Hospitality Used the software for: Less than 6 months ### "Smartbnb changed everything" October 21, 2019 5.0 TIME!!! Pros I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly Cons Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this Review Source Response from Hospitable.com November 5, 2019 Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users. You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically! We hope you will continue to trust us to save you time in the future :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.