# Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hospitable.com the right Hospitality Property Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (142) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Hospitable.com Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals.“ January 2, 2026 Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend.“ January 2, 2026 AW Andrea W DirectorHospitality, Self-employedUsed the software for: Less than 6 months. “Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry.“ July 22, 2025 DM Danny M OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine.“ July 24, 2025 PS Perry S Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms.“ October 30, 2024 am ahmed m ownerHospitality, Self-employedUsed the software for: Less than 6 months. “On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers.“ November 7, 2025 KK Kara K Senior AssociateAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The value for money compared to other competing products is what has made Hospitable worth it for our team.“ October 16, 2025 am ahmed m ownerHospitality, Self-employedUsed the software for: Less than 6 months. “It’s unacceptable to charge for a service and then provide nothing in return.“ November 7, 2025 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel J. Owner operator Hospitality Used the software for: 2+ years ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" August 20, 2025 5.0 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com Price and great reputation. Seemed very intuitive from the jump. Review Source PS Perry S. Property Manager Real Estate Used the software for: 6-12 months ### "Automation we can't live without" October 30, 2024 5.0 Hospitable has become an essential part of my property management business. Pros Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. Cons I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed! Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Hospitable.com Hospitable offered a more user-friendly experience and better pricing given the size of our business. Review Source VR Verified Reviewer co-owner Marketing and Advertising Used the software for: 2+ years ### "Lack of Customer Service Overshadows the Product" January 2, 2026 1.0 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good. Review Source RG Rob G. CEO Hospitality Used the software for: 1-2 years ### "The easiest STR PMS" October 24, 2024 5.0 Pros Ease of use, functionality, ease of setup Cons Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com Messaging automation was the main factor, but also the ease of use to save time on busywork long-term Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Looking for better functionality and ease of use, more automation for messaging Review Source Response from Hospitable.com November 5, 2024 Thanks for the review! DM Danny M. Owner Hospitality Used the software for: 1-2 years ### "Easy to use, good value, but lacks a few features" July 24, 2025 5.0 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review Source Response from Hospitable.com July 25, 2025 Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback aM ahmed M. owner Hospitality Used the software for: Less than 6 months ### "This website is a total letdown " November 7, 2025 1.0 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hospitable.com Cheaper overall But customer service offsets any potential savings Review Source Response from Hospitable.com November 13, 2025 Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question. VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Cheap but very unreliable" May 27, 2025 2.0 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review Source Response from Hospitable.com May 31, 2025 Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform. RM Ryan M. Property Manager Real Estate Used the software for: 6-12 months ### "Must have for BnB hosts. " March 14, 2025 5.0 Lovely experience with a product offering a lot of features. Pros It’s easy to use, affordable, and integrates well. It saves me a lot of time as a host. Cons There isn’t anything to comes to mind that I dislike. Review Source Response from Hospitable.com March 19, 2025 Hey Ryan - we appreciate your feedback and support! We try our best to keep the product user-friendly and seamless to connect throughout your workflows. If you have any feature requests or other feedback we'd love to hear it! AW Andrea W. Director Hospitality Used the software for: Less than 6 months ### "Better than a real life property management company!" July 22, 2025 5.0 We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND. Pros It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about. Cons There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used. Review Source KK Kara K. Senior Associate Accounting Used the software for: 1-2 years ### "The best that we've found" October 16, 2025 4.0 Pros The value for money compared to other competing products is what has made Hospitable worth it for our team. Cons Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable. Review Source BC Brian C. MD Real Estate Used the software for: 1-2 years ### "Excellent service " October 24, 2024 5.0 I've been using Hospitable for more than a year, happy with their service, especially the CS, they are quick to reply my enquiries. Pros Clear calendar layout and prices are updated in different platforms at the same time. Cons When PriceLab is connected, price cannot be set on Hospitable as it will be overriden by the price from PriceLab. Review Source Response from Hospitable.com November 5, 2024 Thank you for the positive feedback, Brian! CM Casey M. CFO Commercial Real Estate Used the software for: 6-12 months ### "Great channel management for less than the other guys." June 13, 2024 5.0 Pros They offer comprehensive channel management at a fair price. My short term rental business is just a small percentage of my real estate investment portfolio. Without the proper management, it can be more work than all of the others combined. With Hospitable there is a learning curve, but once you dial it in, it's pretty much hands off of your hands on team is solid! Cons Difficult to reach customer service. We are in different time zones and everything is done though chat. I have a substantial work life and trying to get issues resolved in the amount of time I have to devote to it was problematic at first. Obvious growing pains for me and Hospitable as well. I also don't appreciate that you can pay for upgraded customer service. Reason for choosing Hospitable.com I started with Hospitable and didn't want to start over from scratch programming another channel manager. There's a lot of time, effort and learning that goes into it. Especially when customer service isn't in real time. If Hospitable hadn't resolved some of the major issues; staying connected to VRBO was a big one. I would have jumped ship but they're growing, continually add more features based on feedback from the users. Also, the service is more reliable than ever before. Review Source Response from Hospitable.com June 26, 2024 Thank you for your review, Casey CS Cameron S. Owner Real Estate Used the software for: 2+ years ### "Hospitable is an amazing channel manager" June 6, 2024 5.0 Hospitable is amazing and I would recommend vacation rental managers to use it. Pros Hospitable is easy to use, easy to learn and very user friendly. Cons This software has changed how I manage my vacation rentals, I would highly recommend it. Review Source Response from Hospitable.com June 12, 2024 Thank you for the glowing recommendation, Cameron! KS Kristen S. Property Manager Real Estate Used the software for: Less than 6 months ### "A wonderful sanity saver!" August 15, 2023 5.0 I've been in this business for 6 years – own/manage 3 beautiful 5-star VRs in a popular mountain town in NC. My new cleaning team suggested I engage Hospitable for communicating with them. BEST THING I EVER DID! I use it for managing my cleaning team, guest communications, and door locks. Soon, I'll set it up for direct bookings and gathering contacts for marketing using MailChimp. NEXT LEVEL property management! Pros I LOVE the automated guest communications and lock code management!!! Once set up, it saves me valuable time, eliminates errors, and smoothes the entire host/guest experience. Everyone is happier! Cons Not sure I have a "least" to like! Hmmm... My only regret is that I didn't start using Hospitable sooner! Reason for choosing Hospitable.com I don't know any others – Hospitable came highly recommended by a reliable business partner and I don't need to look any further. Review Source Response from Hospitable.com August 29, 2023 Thank you for your kind words, Kristen! AS Austin S. Property Manager Real Estate Used the software for: Less than 6 months ### "Life Changing to say the least!" October 21, 2019 5.0 My wife and I manage 8 different Airbnb's currently. It seemed like we were messaging guests all day every day. We would forget to send check in texts from time to time and it was a mess. I actually started out with a competitor and then I found Smartbnb who was priced significantly better, had a better layout, and was way more user friendly. Smartbnb is saving us hours upon hours of messaging guests. We love the automated reviews. We couldn't be happier and have actually referred 4 of our friends and family members to the platform as well. Pros The automated messaging is a game changer. I have noticed we have gotten more bookings since starting with smartbnb. I don't know if it is the heartbeats feature or that our response time is improving, but we notice a difference. I love the automated reviews. The coolest part is the bad review feature. I love being able to toggle that on and know with confidence that it is going to leave the review at the last moment. I used to do this on my own and try to time it, so this just makes all the sense in the world. I also LOVE that the billing is only done on the properties that were messaged during that billing cycle. We Airbnb our house that we live in from time to time when we go on vacation. I was a little bummed to be paying monthly for messaging service when we may only Airbnb it 3 times a year. But Smartbnb doesn't charge us unless they send a message! So cool! Cons I don't like that there are two dashboards. It is frustrating to click on metrics or other features and be toggled to an entirely different page where I have to login again. I would have like to have just stayed on the old platform until the new one was fully ready to roll out. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Pricing & user friendly dashboard Review Source Response from Hospitable.com October 22, 2019 Thanks for your comments! We really appreciate the feedback. We find that others also report an increase in bookings, we believe it's due to a combination of the Heartbeats functionality and the very fast response time! We quite like the bad response mode too, we're thinking of even more functionality to make reviews and screening even easier in the future. I apologize about the issue with the two dashboards, we will be rolling out the new Metrics functionality in the next two weeks, so you will hopefully not have to deal with the double-dashboard issue for much longer! And we know you will love the new Metrics dashboard, it will be a game-changer. CM Cristina M. Admin Hospitality Used the software for: 2+ years ### "Best Property Management Messaging System" April 22, 2020 5.0 Overall experience: Happy camper here! Simple set up, variety of languages, cost effective, great customer service, teams can access their areas in the system without a problem, you can manage multiple platforms, metrics, CRM and continuous improvement. It can't get any better. Pros We have been using Smartbnb since they began. We have seen them grow and develop their software always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry. Cons This is a simple yet effective software and the team keeps on developing new tools all the time. Perhaps a better app for phones could be an improvement, nonetheless, what is offered at the moment works! Reason for choosing Hospitable.com Ease of use, great and fast responding customer service, not a technical or difficult to handle system, existing options to request improvements in the platform for future development and a feeling of partnership with them through all communications. Review Source JC Jared C. COO Leisure, Travel & Tourism Used the software for: 2+ years ### "SmartBnB Is Amazing! " April 4, 2020 5.0 Pros We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients. Cons Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate. Alternatives considered [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source OW Omar W. Property Manager Real Estate Used the software for: 2+ years ### "No better option for the money" July 7, 2021 5.0 I use this software daily and love it. Pros The price is the best feature about this software. Nothing beats it for the money. Cons Not the most user friendly. It can take a while for someone who is not very computer savvy to use it. Review Source NM Nina M. Owner Hospitality Used the software for: 1-2 years ### "Great app, exceptional customer support" June 30, 2020 5.0 Pros Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough! Cons Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard. Review Source LO Lora O. Owner/manage4 Hospitality Used the software for: Less than 6 months ### "Good channel management with lots of integrations" June 30, 2022 5.0 Pros I switched to Hospitable from another channel management software as it had a lot more integrations and especially the Schlage Encode integrations. What I found was even more features that are powerful and make my management and guest communications easier. Cons It occassionally has a few hiccups working with VRBO. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hospitable.com Price and ease of use Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) More integrations Review Source KS Katerina S. Sales Real Estate Used the software for: 2+ years ### "Recommended for VR Owners" June 11, 2021 5.0 overall my experience with smartbnb is great and would highly recommend this software. Pros I feel the best feature is the housekeeping management system built within the software. very easy to use and simple. Cons The least I like is the booking functionality. While it's easy to use there could be more customization on the booking engine. Review Source VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "Must Have Automation Software to scale your STR Business" March 31, 2020 5.0 Pros Smartbnb safed me hours of works and writing back and fourth. And made it possible for me to grow my STR Business in the first place. Cons You need to spend a tiny bit of time to able to use the software correctly. Review Source VR Verified Reviewer Host Hospitality Used the software for: Less than 6 months ### "Very good, but…" October 29, 2021 5.0 Pros Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book. Cons There are other apps that provide even more features for less than hospitable with similar qualities. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Review Source DN DArcy N. Owner Hospitality Used the software for: Less than 6 months ### "The best out there for sure" October 12, 2022 5.0 Pros I have tried a few different rental management platforms and after much money and time spent elsewhere I am do thrilled with hospitable. So intuitive! No hours spent trying to make sure listings are uploaded properly. No monstrous learning curve Cons Waiting for payment processing to be available thru the direct website so I can get rid of the current dinosaur platform I am using. If there was a better client management system so I could customize my database that would be amazing Review Source RA Rick A. Broker/Owner Real Estate Used the software for: Less than 6 months ### "The Best I've Seen" March 16, 2023 5.0 I've tried several PMS vendors and Hospitable has far exceeded my experience with the others. Customer Service is first class and super responsive. Pros Easy to set up and easy to use. Very intuitive. Clean layout that is visually pleasing. Cons I would like a few more options and features with the direct booking website. Review Source Response from Hospitable.com August 29, 2023 Thank you for your review, Rick. We're glad we're exceeding expectations! Talk to a Capterra advisor for free and get results within 15 minutes.