# Gomocha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gomocha the right Field Service Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189222/Gomocha/reviews --- Gomocha 3.4 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gomocha Ease of use 3.7 Customer Service 3.3 ## Pros and Cons in Reviews Willem B Hoofd BedrijfsbureauPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to use, realtime communication with engineers, reporting tools“ June 15, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco H. Subject Matter Expert Service Building Materials Used the software for: 2+ years ### "Best value for money" June 4, 2020 4.0 FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported. Pros The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution. Cons It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics). Reason for choosing Gomocha We have looked at other solutions in the market but concluded that so far FMP360 proves to be best value for money. There are other solutions in the market with richer functionalities but with other price tags as well. For our use FMP360 offers sufficient functionality to support our service business and we trust they will succeed on their journey to grow to a full FSM solution. Review Source Response from Gomocha June 23, 2020 Dear Valued Customer, Thank you for your review and for taking the time to share your feedback with Gomocha. One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together. AM Armand M. Teamleader Servicedesk Printing Used the software for: 6-12 months ### "A highly configurable piece of software" June 15, 2021 4.0 Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional Pros It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable. Cons Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard. Review Source Response from Gomocha July 2, 2021 Armand, Thank you for your lovely review and feedback. We are so glad to hear that you appreciate our highly configurable platform. We will continue to work on improvements for better functionality with configurability and planning boards. PV Peter V. Tactisch Service Planner Food & Beverages Used the software for: 2+ years ### "Unstable" September 5, 2023 1.0 Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued. Pros Flexible system with many possibilities and easy to change by a user/administrator. Cons It's very unstable. A lot of malfunctions and we never know when it will be solved. Review Source Response from Gomocha September 21, 2023 Hi Peter, We're sorry to hear you aren't having a good experience with Gomocha. I've relayed the issue to the appropriate department, and our team is working on a solution. We work hard to make sure our customers love our product, so thank you for bringing this situation to light. BR Boris R. Service Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Great Tool ,supports our service needs perfectly!" September 5, 2023 4.0 We use it on daily base and the service team is happy of features that makes their field life easier. Pros We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches. Cons Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing. Reason for choosing Gomocha I see the huge advantage on the quickness to get it implemented and Gomocha people know well what they are doing, means there is a high level of expertise available. Review Source Response from Gomocha September 21, 2023 Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha! MO Mahesh O. Firstline IT Support Civil Engineering Used the software for: 2+ years ### "It works great but sometimes contains bugs" September 19, 2023 4.0 I am overall content with Gomocha Pros The easy to use interface and the convinient planning options. Cons It can have a lot of issues. Especially when you have last minute changes or bad internet connection. Review Source Response from Gomocha September 21, 2023 Hi Mahesh, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you! AJ Allan J. Business Application Specialist Industrial Automation Used the software for: 2+ years ### "A good alternative to the big ones" September 13, 2023 4.0 Pros FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet. Cons The time it takes for new innovations to be pushed through. Review Source Response from Gomocha September 21, 2023 Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience! HV Henk V. Tactical Services planner Food Production Used the software for: 2+ years ### "Gomocha still needs a lot of work" September 11, 2023 1.0 Pros I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus. Cons the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect. Review Source Response from Gomocha September 21, 2023 Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around. AO Arjan O. First Line IT Support Mechanical or Industrial Engineering Used the software for: 2+ years ### "It works when it works" September 6, 2023 3.0 It is okay, when it works it is great Pros Our guy \[sensitive content hidden\] is always fast to respond and helps us a lot Cons In our case it is really buggy. Things go massivly wrong almost every single month. Especially after updates. Review Source Response from Gomocha September 21, 2023 Hi Arjan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you! Willem B. Hoofd Bedrijfsbureau Public Safety Used the software for: 2+ years ### "FMP360 and Wilchem" June 15, 2021 3.0 Pros Easy to use, realtime communication with engineers, reporting tools Cons Performance of the Gantt chart could be better. Missing a customer portal that matches our services. Review Source Response from Gomocha June 30, 2021 Willem, thank you for your feedback. We have heard the need for a faster Gantt chart and have made some significant performance improvements in that area. Our team will reach out to you shortly to show you the latest improvements. VR Verified Reviewer Service Manager Architecture & Planning Used the software for: 2+ years ### "Overall view" June 15, 2021 3.0 Pros Overall view is quite good, we still miss the "user friendly" experince in managing the BI Cons Implementation limits when we need to connect the softawrea with external ERP Review Source D. Darcey .. Field Service - Senior Service Technicus Consumer Services Used the software for: 6-12 months ### "goede app voor werkzaamheden in het veld" February 7, 2025 4.0 over het algemeen heb heb ik een goede ervaring met de app. Er zijn vele mogelijkheden. Pros de vele opties in de app en de stabiele werking Cons de snelheid waarmee de data word vernieuwd tijdens het werken Review Source JO Johan O. Service Coordinator Facilities Services Used the software for: 2+ years ### "Gomocha is gebruiksvriendelijk. Support is ondermaats" September 12, 2023 4.0 Pros Planomgeving is overzichtelijk en gebruiksvriendelijk Cons Support op onze planning verloopt zeer, zeer moeizaam. Sommige aangevraagde wensen staan al meer dan een jaar open. Review Source Response from Gomocha September 21, 2023 Hi Johan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you! JA Joy A. IT Advisor Utilities Used the software for: 2+ years ### "FMP360 Review" June 24, 2021 3.0 Pros The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements. Cons Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map. Review Source Response from Gomocha July 1, 2021 Joy, Thank you for your feedback. We will take our map functionalities to be improved into consideration and work on better ways to be able to assign orders on the map. RV Rowin V. Planner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Overall great for scheduling and" August 31, 2023 4.0 Pros Feature to schedule specific tasks to specific persons, inculing checklistst Cons We are still developting this program so we have to see what this is when it is completed. Switched from [FieldBuddy](https://www.capterra.com/p/214690/FieldBuddy/) Company decision. Review Source Response from Gomocha September 5, 2023 Hi Rowin, Thank you for your positive review! We're glad you like using the checklists and assigning tasks to colleagues. We encourage you to reach out to your Onboarding Specialist with any questions, in order to get the most out of your Gomocha experience! ID Ivan D. Service Manager Machinery Used the software for: 2+ years ### "Almost a perfect solution for servicemanagement" June 15, 2021 4.0 Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment. Pros Roadmap. They listen to their customers and put requests for improvement on their roadmap. While developping new functionalities they work with user groups to test and comment the work done. Cons Most of what we will need in the next 18 months is on the roadmap. Review Source Response from Gomocha July 2, 2021 Ivan, Thank you for your review! We appreciate your feedback. BD Bjorn D. ITO Construction Used the software for: 2+ years ### "A Review" June 28, 2021 2.0 Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice. Pros I like it that your contacts try to assist you. Cons What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues. Review Source Response from Gomocha June 30, 2021 Bjorn, we are sorry to hear that you aren't happy with our platform. We strive to fix bugs in a timely manner. We will take your feedback into consideration and work on ways to shorten the fix cycle times as well as ensuring new releases continue to strengthen your way of working, and not having you take a step backwards. MA Manhal A. BBA Utilities Used the software for: 2+ years ### "Dutch Review FMP360" June 15, 2021 4.0 A clear & efficient web-application easy to design conform company process. Pros Easy to use A easy to access web-application Good functionality Cons Performance could become better. Some functionalities could be improved (map related). Review Source Response from Gomocha July 2, 2021 Manhal, Thank you for your review, we appreciate your feedback. VR Verified Reviewer Operations Maintenance Coordinator Oil & Energy Used the software for: 6-12 months ### "Great platform to configure specific maintenance apps" June 30, 2021 4.0 FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers. Pros FMP360 is an excellent tool to configure specific maintenance apps which are easy for the technicians to use. The apps help the technicians to locate and execute their maintenance tasks efficiently. I like that FMP360 can be configured easily to the specific wishes of the company unlike large CMMS software. Cons Currently we FMP360 as standalone software. Integration with our CMMS SAP could be an improvement. Review Source AN Alfio N. ERP specialist Industrial Automation Used the software for: 1-2 years ### "My Review" June 15, 2021 4.0 Pros Scheduling Agenda and easy to interface configuration Cons Too many redundant acknowledgment operations Reason for choosing Gomocha He was chosen by the company's general management Review Source Response from Gomocha July 2, 2021 Alfio, Thank you for your review, we appreciate your feedback and will continue to work on our operations system to eliminate redundancy patterns. RB Rachida B. backoffice Consumer Services Used the software for: 2+ years ### "Terrible updates" June 24, 2021 3.0 For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors. Pros The desktop version is easy to use........ Cons After every update there is something or wrong or missing Review Source MN Martin N. Operations manager Animation Used the software for: Less than 6 months ### "Easy to use filed service application" June 18, 2021 5.0 A lot of knowledge on the system and friendly support. Pros Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views. Cons Registering the used measuring equipment. Review Source Response from Gomocha July 2, 2021 Martin, Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality. Talk to a Capterra advisor for free and get results within 15 minutes.