# SMS Valet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SMS Valet the right Parking Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189003/SMS-Valet/reviews --- SMS Valet 4.8 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 6th, 2025 # Reviews of SMS Valet Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Devin O. Assistant Manager Hospitality Used the software for: 2+ years ### "Top Tier in the Valet Industry" August 4, 2020 5.0 Pros SMS Valet is easy to use no matter your technologically capacity. It has simplified and made our operations so much more efficient. It has everything you would need in the valet industry. They offer any report you would need that you can customize as well. Cons The only con would be not being able to set up new locations by yourself. Although there customer service and employees are always available to help you last minute. Review Source Response from TEZ August 14, 2020 Thank you for the stellar review, Devin! We're proud to serve ACE. IM Israel M. Director Performing Arts Used the software for: 2+ years ### "Bulk TEXT The way to Go" July 30, 2021 5.0 Because of this kind of industry I am in we need to work in bulk..... it's that bad Pros The program's user-friendliness. I appreciate being able to customize the software to our team's specific needs. We enjoy offering our customers the option to notify us ahead of time that they are ready to depart. It really helps us run the operation more efficiently. It's simple to learn and utilize. The reporting features are extensive and meet our requirements. Cons If there's one thing that's missing, it's the absence of an iOS app. I'm aware that Apple's retail royalties aren't entirely equitable. Traditional paper tickets are more expensive. Without additional employees, it's difficult to use in high-volume settings. Not recommended for accounts with a high volume of transactions. Managing the system necessitates more personnel and labor. Alternatives considered [Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/)[Bulk SMS Root](https://www.capterra.com/p/192034/Bulk-SMS-Root/) Reason for choosing SMS Valet Smartness and easy to use though Review Source MB Mike B. Not applicable Accounting Used the software for: I used a free trial ### "Lacking customer service" November 12, 2025 2.0 Not good as their website does not have the ability to take in consideration cancelled flights and getting back thru other means. Pros It was easy to drop my vehicle off at the airport to catch my flight. The texting option was nice as well. Cons Pickup was terrible. Called customer service as I wasn't given an option to request ahead of time and their response was on the website, you have to hit cancel in order to request a time to get your vehicle if you cannot put in returning flight. Took long time and others were put in front of me. Review Source AT Austin T. Senior Operations Manager Restaurants Used the software for: 2+ years ### "SMS Valet is a game changer" August 19, 2020 5.0 Overall SMS has been a great experience and we will be using it for the rest of our existence. The customer support has continued to be great with the growth of the company. Pros This is a premium product that our guest love at all of our locations. It captures more data to back the revenue than any other product. SMS is extremely easy and allows us to give our clients a better experience by providing a fast and secure way to pay for request their car. Cons If there was one thing missing it would definitely be the lack of the iOS app. I know the Apple store royalties are not completely fair. But 99% of our employees have an iPhone and it would help if they could use the app on their personal devices. Review Source Response from TEZ August 31, 2020 Thanks for the review, Austin! We're glad to partner with National Parking. Your feedback is always welcome. We have some good news - we do have an iOS app for the valet staff. If you search "Valet Runner" in the app store, you'll find it. We'll have your account rep reach out to help with details and any questions. BL Bruce L. Valet Manager Apparel & Fashion Used the software for: 2+ years ### "SMS Valet review" September 11, 2019 5.0 For myself and our team SMS Valet has been a game changer! We are starting year 5 of using the service and I don't want to even think about running The Valet without the software. It has given us an opportunity in The Great North West to separate ourselves from other Valet companies. Pros The ease in which to use the program. I love having the ability to tailor the software to what works best and easier for our team. Cons When the system gets overloaded and it slows things down for us in the car check in process. This happens few and far between. The company does a good job of alerting you when there is a issue. Review Source Response from TEZ September 12, 2019 Thanks for the review, Bruce. We're thrilled to be a game-changing partner. TM Tylar M. owner Consumer Services Used the software for: 2+ years ### "The best valet software " August 6, 2020 5.0 I've been very happy with the product and the team standing behind it. I've called support before and was greeted by the CEO. I havent met many CEOs willing to take support calls on a day off. Thats just the culture there. Everyone chips in and they get things done. I'm grateful for the edge they have given my business and the friendships I've made in the process. Pros The ease of use. It makes my team, my client and their guests lives much easier. Cons I dont have any issues with the software. I've enjoyed the enhancements over the past 6 years. Seems like they're getting better every week. Reason for choosing SMS Valet better service Review Source Response from TEZ August 16, 2020 Thank you for the great review. We're proud to partner with Shoreline Valet. AP Andrew P. Business Development Hospitality Used the software for: 2+ years ### " Business Development" August 6, 2020 5.0 SMS was a game changer for my business development. I readily access custom reporting and feedback reports that have always won over prospective clients Pros Integration to our valet service was seamless with the company providing hands on vendor training and full time support Cons Any input I gave was well received and the company has consistently stayed ahead of industry needs with custom upgrades and improvements Reason for choosing SMS Valet Service enhancement, integrity of the reps and dedication to accommodate the needs of a growing business Review Source Response from TEZ August 10, 2020 Thank you for the great review, Andrew. We're pleased to partner with Platinum Parking. BF Ben F. Director of Operations Hospitality Used the software for: 2+ years ### "Great Product!" August 13, 2019 5.0 We have been using the system for 2 years now and ourselves and our clients have been very satisfied with the level of service and reporting it provides. Pros Better customer interaction and experience. Allows us to manage and audit our accounts better. Cons Not ideal for high volume accounts. Takes more staff and labor to manage the system. Reason for choosing SMS Valet CEO personally met with us and introduced us to the product. Staff and support were more hands, friendly, and available when compared to other companies. Review Source Response from TEZ August 14, 2019 Fantastic! Thanks for the awesome review, Ben. RH Rob H. Managing Director Hospitality Used the software for: 2+ years ### "SMS Valet - A superior product" August 7, 2020 5.0 Pros The software is very user friendly and easy to use. The SMS Valet team is always very responsive to our staff and willing to go above and beyond to meet our needs. We've experienced similar products in the market but none that compared to the accuracy, reporting, and optics to match SMS VALET. Cons There are always areas to improve. Reporting options could be improved to make the software even more seamless to integrate with standing customer systems. Review Source Response from TEZ August 16, 2020 Thanks for the review, Rob. You're feedback is always welcome and needed! Sparsh S. Sr. Marketing Executive Food Production Used the software for: 1-2 years ### "SMS Valet - a truly helping tool" July 19, 2021 5.0 My overall experience is too positive with this software and I've been using this since last 2 yrs and so satisfied with the performance that even recommending my friends in other companies and industries also. Pros This software has many add on features that are not present in other tools of the same family and that makes it better than them i.e., Advertising Management, Live chat, Remote Access controls, Summary reports etc. Cons They don't provide free trials and there is no application for IOS platform, there are only 2 issues which i felt, otherwise it is best. Review Source GE Greg E. President Hospital & Health Care Used the software for: 2+ years ### "So East to use " August 10, 2019 5.0 We really like giving our customers the ability to let us know in advance - that they are ready to depart. Really helps us in our efficiency running the operation. Pros At first, my guys all believed it would slow us down at the curb. But not at all - once they all got used to it. Cons not everyone has a cell phone - but they have a great alternative - reusable plastic cards that work great. Review Source Response from TEZ August 12, 2019 Thanks for the 5-star review, Greg. Much appreciated. JR Jeff R. Owner Hospitality Used the software for: 2+ years ### "Great Product for Industry" August 24, 2020 5.0 Pros This software truly has redefined how our industry operates. It simplifies what used to be a lot of manual and tedious tasks into a streamlined system. It provides a lot of support and easily tracks hours, counts, revenues, and more. Would definitely recommend the product. Cons Two cons. 1) More expensive than traditional paper tickets. 2) Difficult to use under high volume locations without additional staff Review Source BR Brandan R. Strategy & Business Development Hospitality Used the software for: 2+ years ### "SMS Valet is now standard in our parking operations." August 4, 2020 5.0 Pros The system is simple for both guest and user but most of all the guest experience that the system creates is why this will be a standard in our parking operation. Cons The only improvement I can see being helpful for our parking operation would be integrating pre-paid parking options. Reason for choosing SMS Valet Pricing and the guest experience made our decision easy! Review Source Response from TEZ August 14, 2020 Thank you, Brandan. Appreciate the feature suggestion too! CG Cynthia G. Administrator Consumer Services Used the software for: 2+ years ### "SMS Valet" August 10, 2020 5.0 Pros Using SMS Valet really allows us to provide an added level of customer service to our customers and bring their exiting wait time down to a minimum. The amount of reports available for management to use is also a great part of SMS valet. Cons SMS valet is best for slower accounts/locations. It can be somewhat of a hassle when used in locations where it is very busy. Review Source ML Marc L. Director of Rooms Hospitality Used the software for: 6-12 months ### "SMS Valet at private, 800 room hotel" August 13, 2019 5.0 Working with rep was a pleasure. From the first demo he performed for us and our owners to him coming out on a Saturday for a formal training and Q&A session, he has been a Rockstar in supporting our needs. We have some unique needs and application for our closed-market property and rep has helped customize the functionality as we need it. Pros It is easy to use and train to. The reporting features are robust and fulfill our needs Cons N/A. There was nothing about this software that we did not like. Review Source Response from TEZ August 14, 2019 Thanks for the great review, Marc. We agree, our account team is the best in the business and they excel at providing personalized service making sure every customer gets the most out of SMS Valet. RI Robert I. Senior Ops Manager Facilities Services Used the software for: 2+ years ### "Review for SMS valet system" August 4, 2019 4.0 Pros In the hotel industry, it help our valet team in gauge guest and help build relationship. Cons Software glitches. When the team is unable to connect and process payments or update room number. Review Source Response from TEZ August 8, 2019 Thanks for the review, Robert. We're thrilled to help you engage better with your hotel guests. We're continually pushing updates to the platform so if your team has any further issues, let us know. EL Elicia L. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Hospitality in Healthcare" August 7, 2020 5.0 Pros Ease of use, ability to take pictures of damage, real-time access to various reports, and customer feedback. Cons Expected transitional issues and the infrequent glitches. Staff and customers can be overwhelmed by the transition, but preparation and recognition has been/was key. Review Source Response from TEZ August 16, 2020 Thank you, Eiicia for the review and feedback! Similar Products Featured ## Related categories [Parking Management](https://www.capterra.com/parking-management-software/)