# Page 5 | Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Novi AMS the right Association Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188714/Novi-AMS/reviews --- Novi AMS 4.9 (122) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of Novi AMS ## Showing most helpful reviews Showing 101-122 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SU Shamilah U. Director of Member Services Non-Profit Organization Management Used the software for: 6-12 months ### "Amazing " February 6, 2023 5.0 My experience has been exceptional. is extremely beginner friendly and once again the customer services really attests to how your experience is and how well you are with NOVI AMS. Pros I truly love the ease of this software and also, the customer service. Cons I think an app would be great and helpful for on the go. Especially during high travel season. Review Source PJ Pascha J. Manager - Member Services Real Estate Used the software for: 2+ years ### "Ever Evolving" March 31, 2021 5.0 Pros We make great used of the group and reports features within the system. The ability to customize in each category is awesome, as our association's needs are every evolving, as is the NOVI team's continual updates to the system. Cons Though my team as a whole has many uses for the reports and groups functions, I am grateful for my members who has grasp the concepts and use them often. I am not quite there yet, LOL! Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Pascha! We are so glad to hear Novi is keeping up with AOBA's changing needs. And never be afraid to reach out to the support team with any questions on groups or reports. We love hearing from you all. JW Jo W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "My New Employee" September 26, 2019 5.0 Accounting is much easier and we are getting payments faster and BEFORE events not after the event. Love that you can print up a sign-in sheet and name tags through the online registration. Pros is like hiring another employee! We actually talk about Novi as if "she" is a member of the team. The ease of the program, two-way sync with QuickBooks and Mail Chimp has eliminated multiple steps and entries to complete a task. Cons The back feature does not take you to the screen you were just on... Review Source Response from Novi AMS October 1, 2019 Jo, thank you for your candid feedback and all the support you've given our team over the last couple years. I'm adding your idea about the "back feature" to our backlog for consideration and will make sure to tag you on it for any updates! Thank you again! LW Laura W. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Best, User Friendly, Reasonably Priced AMS!" September 29, 2022 5.0 Pros Customer Service, Staff, Front page editor, integrations Cons Reporting was a challenge but its not been updated. Review Source Response from Novi AMS October 6, 2022 Thank you for the review, Laura! CC Cece C. President Food Production Used the software for: 2+ years ### "Novi" April 1, 2021 5.0 I use Novi all day every day for multiple functions including note-taking for members' needs and preferences. Pros I inherited Novi when I started with the association and had limited experience with association software. I have found it to be easy to learn and instinctive. Novi's support is stellar, always replying promptly, patiently and efficiently. Cons I have no background in accounting and have found the integration with QuickBooks online to be my biggest challenge. Review Source Response from Novi AMS June 14, 2021 Thank you so much for the review, Cece! I'm going to reach out separately to discuss some training options for QuickBooks. GM Garnet M. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "NOVI and the NOVI team are both fantastic!" March 31, 2021 4.0 Ever person at NOVI has been a real joy to work with. It is obvious that they care deeply about the software, my association, and me and my team as people too. Pros NOVI is very obviously a customer focused and forward looking company. The base functionality is very intuitive and should meet the needs of any small to medium sized association. I've been impressed by the continual rolling updates that add more tools and features on at least a monthly basis Cons The one way API seems necessary due to the tight integration with Quickbooks but it does limit the types of integrations that you can utilize and may require some parallel data systems for certain association practices. Alternatives considered [MemberSuite](https://www.capterra.com/p/120476/MemberSuite-System/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Review Source Response from Novi AMS May 10, 2021 Thank you so much, Garnet! I took down your note about the API. Be on the lookout for an update in that area in the near future! We look forward to continually improving the platform for you and the CWA team. PB Phoebe B. Education & Communications Director Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome Platform!" April 19, 2021 5.0 Overall, I love and would recommend every association invest in it to manage the finances, events, members and more. Pros What I like most about this software is it is easy to use and navigate. Learning to use this platform has been very clear and understandable. I love the project management aspect of it and how organized the member information and events are. It's wonderful! Cons I personally haven't found any cons yet. I am still learning more each day and the notes that Novi offers really helps with anything I may not understand. No complaints thus far. Reason for choosing Novi AMS Novi just stood out and offered more than other competitors. In the long run, it was a better investment that will and has set our association up for success. Review Source Response from Novi AMS June 1, 2021 Thank you for the review and the awesome comment that you would recommend us to other associations. That means a lot! Thank you again, Phoebe! KD Kristen D. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Made our lives easier!" September 26, 2019 5.0 Novi is user-friendly and clean. We don't have to come up with tricks and workarounds for problems - they solve it for us. Pros Novi is the most intuitive AMS we've used. It is so easy to onboard new employees with the system. Cons The eCommerce has been difficult for us to work with, but our needs are out of the norm. However, Novi has been working with us to increase functionality and be able to launch our eCommerce this year. Review Source Response from Novi AMS October 11, 2019 Hi Kristen, We hate workarounds too ... and we're glad that you're not having to use those anymore. We really appreciate you working with us to develop some of our new functionality and will soon have an updated eCommerce component because of that feedback. For associations, by associations. That's what we're all about. Thank you for the review! KB Katrina B. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Novi AMS Rocks!" October 7, 2019 5.0 The responsiveness of the tech team is amazing, when something doesn't function as you think it should they help to get you on the right page, explain how you can get where you want to go, and are willing to accumulate functionality items for future upgrades / updates. Pros The ease of use - my second software for membership - Novi is way easier to use! Cons I get excited for new functionality, that sometimes is further out than I like Review Source Response from Novi AMS October 9, 2019 Thank you for your review, Katrina! We love hearing that it's making your job easier and of course appreciate all the feature ideas you submit to the "blue bubble". We will continue to work hard to prioritize those requests for the greater good of our customers and the software and release them with all deliberate speed! TB Tori B. Meetings Coordinator Events Services Used the software for: 1-2 years ### "Excellent Customer Service " March 31, 2021 5.0 Pros The customer service is amazing! Whenever I have a question they're great at getting back to me and helping me through it. Also, the product is very easy to navigate. When I started at my assocation they had only been using Novi for a few months. Even though they haven't been using it for very long, Novi is simple enough that I could figure anything questions out on my own. Cons At this moment, there are not any cons that I can think of. Review Source Response from Novi AMS April 13, 2021 Hi there, Tori! I'm so glad to hear you've had a positive experience learning the platform as a new team member and I can't wait to share your feedback with customer support. That will make their day! Thank you for taking the time to write us such a nice review. VS Vern S. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "These folks are Superstarz!" September 26, 2019 5.0 We tried two software platforms previously and had miserable experiences. Novi was easily the best both in software quality and in customer support Pros Integration with QBO and Customer Support Cons Event management and its integration with database Reason for choosing Novi AMS Customer support and the QBO integration Review Source Response from Novi AMS October 1, 2019 Hey Vern! Thank you so much for your feedback. We are planning an events deep dive in one of our upcoming sprints and I added you to the list of people to reach out to for input and ideas to make it even better! KG Katie G. Director of Communications and Marketing Public Relations and Communications Used the software for: 1-2 years ### "Resource and education driven" February 10, 2021 4.0 Pros The team have the troubleshooting aspect of software figured out. They respond to issues/requests in a timely manner with easy to understand directions. There are also some pre-written articles that can help the user navigate while they wait on a response. Can't say enough about the customer support! Cons I would prefer a more mobile friendly back end version of the software. Review Source Response from Novi AMS March 31, 2021 Thank you so much for taking the time to write us a review and for the feedback, Katie! We've really enjoyed working with you and the Boone Chamber team. MM Marisa M. Director of Member Services Education Management Used the software for: Less than 6 months ### "Good company focused on association success" November 15, 2023 5.0 Pros I appreciate the level of support and training from . Customers can make use of their frequent Novi roundtables and tech webinars. I learn a new functionality in Novi or a new integration with great support from them. Cons We have only been a client for about six months. Review Source Response from Novi AMS November 15, 2023 Thank you so much for taking a moment to share your feedback, Marisa! We look forward to many years of future partnership. EF Emily F. Education and Communications Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Novi AMS Review" February 14, 2024 4.0 Pros Novi is a great tool for event creation and member management. The two work hand in hand so you are able to manage individual's attendance, membership status and dues! Cons The novi guest profile features do not reset/include information once connected to an account. Review Source CL Cory L. Director of Education and Membership Education Management Used the software for: 1-2 years ### "Super easy to use! " September 26, 2019 5.0 Pros The support team did a great job of training and onboarding me as a new admin. Cons Can be a little hard to add messages on receipts. Review Source Response from Novi AMS October 1, 2019 Thanks for the review, Cory! You've been an awesome addition to the team over there and brought good questions and comments at Summit. I've added your note about the messages on receipts to our backlog to explore if this is something we can do through the QBO API. I'll attach you to it for future updates! LD Leah D. Director of Marketing & Communications Education Management Used the software for: 6-12 months ### "User friendly AMS" October 1, 2019 4.0 The team is friendly and accommodating. I like that they listen to our concerns and make changes relatively quickly. Pros It is very easy to use and they are constantly updating the software to make it better. It's very easy to update the front-end of the website. Cons Anytime you change systems it is frustrating. They have less features than our previous AMS, but sometimes less is more. Review Source Response from Novi AMS October 9, 2019 Thanks for the feedback, Leah! Speaking of feature requests, I just checked and it looks like we have a few cued up with y'alls name attached to it. We will give you a shout later this week to let you know which ones. CB Chester B. Executive Director Real Estate Used the software for: Less than 6 months ### "Novi AMS is Hands Down the Best" October 24, 2020 5.0 Great on boarding process with people who really knew how to help us get things done, wonderful intuitive process for setting up the website and migrating data, and knowledgeable professionals. Pros Everything. QuickBooks integration, user experience, functionality, and professionalism. Cons Nothing, I was a little unhappy about leaving our previous website, but the integration in Novi made this a no brainer. Reason for choosing Novi AMS Better integration with Quickbooks, better support, better experts. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Novi is soooo much more intuitive, easy to use, and professional looking. Review Source Response from Novi AMS December 18, 2020 Chester, we're so excited to have you guys on the platform... and it's wonderful to hear that things are going so well. Thanks for sharing the feedback! JH Jamie H. Marketing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "So much better that Weblink" January 28, 2021 5.0 I am so happy to finally be able to provide our members with a professional AMS that is feature fill and beneficial to every aspect of our association. I can't wait to see what Novi has in store for the future. Pros This AMS is far superior to any other I have ever used in managing our membership database. The application is easy to learn, polished and user friendly, filled with fantastic features with more added regularly, and boasts a responsive and efficient support system. Cons That I didn't find it sooner for one. I do not see any issues with the software to date. If there are issues Novi is quick to help and make things right. Reason for choosing Novi AMS Better in all aspects of AMS applications that we have used. Review Source Response from Novi AMS February 1, 2021 Jamie, thank you so much for the kind words. We're very excited to have you in the Novi family! JH Jennifer H. Deputy Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Novi AMS Offers Flexibilty" May 13, 2021 5.0 We switched to from a custom built website and database. Like most associations, we had many little nuances that made the thought of using an existing AMS daunting. Novi has enough flexibility that we were able to transition our information over fairly easily and it has been working well so far. Switching to a new system was not easy but the staff and support has been great and very helpful along the way. Pros flexibility, reasonable pricing, great support Cons the ability to add more videos to the homepage Review Source Response from Novi AMS June 1, 2021 Hi Jennifer! Thank you so much for taking the time to write us a review. I'm glad to hear Novi has been flexible to meet NATOA's needs and that team and support have been helpful! Thank you again! SO Sonya O. Accounting Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Time Saver" September 25, 2019 5.0 Still have a lot to learn, but the ease of use. Easy to find information and the members are able to log in and sign up for events and review and pay invoices. Tremendous time saver. Pros The ease of use and not having to enter the same information in multiple screens. Cons Not able to see how a payment was made in Novi for instance (check, cash or credit card). Review Source Response from Novi AMS October 7, 2019 Thank you for the feedback! We love hearing that you are finding Novi to be easy to use and a time saver! Great news! There is a way to view how the payment was made in Novi and it may just need to be an update to a process. We will send you a message with details. Thanks again! TH Tracy H. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Perfect for us!" November 12, 2019 5.0 Pros Very clean & professional look to our website. Cons Not as intuitive as I'd like. Sometimes you have to dig deep to find what you are looking for. Review Source Response from Novi AMS February 3, 2020 Thank you for the candid, feedback Tracy! We'd love to hear how we can make Novi even more intuitive for you and the AANC team. I'll reach out to get some feedback. XG Xadea G. ProStart Coordinator Hospitality Used the software for: 6-12 months ### "Novi is awesome!" January 18, 2023 5.0 Pros It is easy to use and very user friendly! Cons It was a lengthy process to integrate our old software and change to Novi, but after we did it, it's been great! Review Source Response from Novi AMS January 26, 2023 So glad you've found Novi to be easy to use and are happy with the change, Xadea! Thank you for taking a moment to share your experience here! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.