# Page 4 | Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Novi AMS the right Association Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188714/Novi-AMS/reviews --- Novi AMS 4.9 (122) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 4 - Reviews of Novi AMS ## Showing most helpful reviews Showing 76-100 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA April A. Director of Events & Advertising Non-Profit Organization Management Used the software for: 6-12 months ### "Novi Review" March 31, 2021 4.0 Overall I enjoy the features Novi has offered and appreciate the new opportunities it's brought to our members. I am satisfied with the program and appreciate their quick customer service response. Pros I love the functionality of the Novi software! There are so many features and options available that have assisted our Association since we onboarded with them about year ago. They are constantly taking my requests and making new changes/overhauls to features which makes it seem like you are offering your members something new every couple of months! Cons I don't love the financial piece being through Quickbooks Online or I wish Novi could have/should have offered training on Quickbooks Online with the implementation. We felt like we were learning two new programs when we switched and made some pretty big mistakes that could have been avoided with better training. Review Source Response from Novi AMS April 9, 2021 Hi April! I'm so glad you have been enjoying Novi and that you've found our customer support to be quick and helpful! I took a note on your comment about QuickBooks and we have a new training in the works with the goal of helping future customers onboarding that are making the switch. Thank you for the feedback to help make this a smoother process for all! BD Ben D. Interim Executive Director Consumer Services Used the software for: Less than 6 months ### "Novi AMS Software Review" January 9, 2020 5.0 The customer service and onboarding team with has been great. We are a trade association for door-to-door sales professional and are just starting up. Novi has been great setting things up with us and helping us to make some decisions. We were working with \[SENSITIVE CONTENT HIDDEN\] and she is incredibly helpful and responsive. She definitely made the process as seamless as it could be. Pros The back-end of the software is incredibly easy to use for administrative users. The integration with Quickbooks has been been incredible and flawless so far. Cons The templates with the website are not as malleable as we would like. All the content is editable and very easy to change, but there were some things about the layout that I wish had more flexibility. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[xCatalyst](https://www.capterra.com/p/72308/xCatalyst/) Reason for choosing Novi AMS We chose this product over the others because of the modern and up to date look of the software and website. The price was right, and we felt like it had all the functionality that we needed in an Association Management Software. Other products felt more focused on sales and tracking that, which was not something we were looking to focus on. Novi offered this stuff, but it wasn't the focus of the software. We also like the 2 way Quickbook Online integration with . Review Source Response from Novi AMS February 3, 2020 We've really enjoyed watching D2D launch and get off the ground and look forward to being one part of the new association's success! Cheers to a great 2020 and beyond for D2D. DW Darlene W. Director of Member Services Real Estate Used the software for: 1-2 years ### "Great Customer Service" April 7, 2021 5.0 Customer service is really great and I've never felt like I was asking a really dumb question even though I'm sure they get sick of answering questions! Pros NOVI is pretty easy to use and if for some reason I've forgotten something or the answer isn't popping out for me it's easy to either ask customer service or look it up through a search in NOVI. Cons There are some small things, like I'd like to look up accounts by phone number instead of just by name or address but the great thing is that NOVI is constantly updating and even in the short amount of time we have used them they have already made improvements that we needed. Our old software made zero improvements and we're not nearly as helpful. Reason for choosing Novi AMS It was quality for the cost. It really was a no-brainer. Review Source Response from Novi AMS June 14, 2021 Thank you so much, Darlene! And we never get sick of the questions. That's what we are here for :) ST Sarah T. director of partnerships + events Non-Profit Organization Management Used the software for: Less than 6 months ### "Life Changing AMS Platform! Novi AMS made me fall in love with data! " March 9, 2020 5.0 Outstanding customer service - they treat you like you're part of their team. They go above and beyond to ensure you're comfortable each step of the way with constant checkpoints. They take such a hands-on approach to truly understand your business to ensure you are set up for success. Can't say enough amazing things about our experience! Pros We love how easy it is to use. Onboarding team made the process seamless. Help center is beyond helpful and thorough. We love the abundance of customizations that you can add to member records. It feels like software of the future - meaning it's smart and flows easy. It's atheistically appeasing. It doesn't feel overwhelming like lots of AMS platforms do. The team listens and actually implements your ideas. We love the intercom feature - getting real-time support while you're working in the system! I could go on.... Cons Absolutely nothing, it literally has everything we could possibly imagine plus some. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[iMIS](https://www.capterra.com/p/15885/iMIS/) Reason for choosing Novi AMS proved to be a far superior product. Review Source Response from Novi AMS January 11, 2021 Thank you so much for your feedback, Sarah! I'm so glad to hear that you've had success with the Novi platform from onboarding through launch. I know our team will love hearing this as well, so I've shared this message with them. We look forward to a continued successful partnership with you and the GRA! DS Desiree S. SVP Program Development Real Estate Used the software for: 2+ years ### "I love Novi!" September 25, 2019 5.0 We had used several other AMS platforms and since we went with NOVI (we were an early adapter), we have been very happy! They continue to improve and fine tune their processes. The customer support is amazing and someone is always available for questions. Pros It isn't overly complicated. Our team can create a class or event on the administrative side and it looks like a professional designer made our website. Cons There isn't anything I dislike about Novi. If I had to pick one thing, it would be reporting. That is a user issue though. I need to work more in the reporting area to become more familiar. The reports that are generated are fantastic! One of my favorites is the event comparison. Review Source Response from Novi AMS October 9, 2019 Thank you for the kind words, Desiree! We continue to improve thanks to customers like yourself who give us the great ideas. Keep them coming! Side note on reporting.. we have a few group trainings coming up if you ever want a refresher :) RP Rita P. Director, Events & Exhibits Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Not enough stars to rate this high enough!" February 6, 2023 5.0 Nothing but positive things to say so far. This was the best switch in vendors our organization has ever done. Pros Novi has made keeping and maintaining data so easy. Our members love the easy interface. Cons Nothing. I have nothing negative to say. Switched from [MemberSuite](https://www.capterra.com/p/120476/MemberSuite-System/) Needed a more full service AMS. Review Source KV Kelly V. Chief Operations Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to Use. Seamless Integrations. " September 26, 2019 5.0 Pros The biggest selling point was the integration with QuickBooks Online. This seamless integration saves an incredible amount of time when it comes to our event registrations. The integration with MailChimp makes creating and sending emails easy. We have received great, personalized support when any questions or issues arise. Cons As a organization-based membership, there are still some workarounds. However, Novi handles this membership structure than our previous AMS providers. Reason for choosing Novi AMS Integration with QBO. Review Source Response from Novi AMS October 11, 2019 Hey Kelly, Thank you for taking the time to write out this review. I'm really excited to hear about your experience with our integrations. Why re-invent the wheel when there are best-in-class partners that we can integrate with? As for the workarounds (I dread even typing that word), I'll reach out separately to discuss this with you and see if we can find better solutions. Thanks again for the review! CM Cates M. Director of Events Building Materials Used the software for: 1-2 years ### "Satisfied customer" January 10, 2024 5.0 Pros The system allows us to streamline many of our processes! Customer service is great and always available to quickly walk me through questions or steps. Cons Nothing really - all items I've had trouble with have been resolved or explained better so that I could use it correctly. Review Source Response from Novi AMS January 11, 2024 Hi Cates! Thanks a bunch for the awesome feedback! We're thrilled to hear that our system has made things smoother for you. Our customer service team is always here to help, so don't hesitate to reach out if you have any more questions or need assistance. Happy to have you and the CSA team on board! DP Dan P. Staff Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Great Software" September 25, 2019 5.0 NoviAMS has greatly helped increase the number of members who have used our website. It has made things a lot easier for them and thus, has made our processes a lot more simple. A lot of registrations for our courses/events are all done online now. Also, it has removed a lot of manual work and allowed our staff to do a lot more tasks. It has been awesome! Pros How easy it is to use for our members and the time our company has saved by switching softwares! Cons Nothing really comes to mind. It has been a great experience! Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) The front-end experience for our users was very frustrating. They pretty much stopped accessing our website because the navigation was so poor. Review Source Response from Novi AMS October 8, 2019 Dan, thank you so much for your review! We are so happy to hear that a lot of manual work has been removed and the TAA team can focus on members and your mission. That's been our goal since day one and we thank you and the team for always pushing us to improve. TT Taylor T. Director of Special Events Events Services Used the software for: 1-2 years ### "Best AMS Around" September 26, 2019 5.0 From the beginning we felt as a team and a business that we were never making the wrong decision to switch. This AMS was MADE for us! Pros That is has taken away so many human duties for me and my team. This gives us more time to put into the members! Cons Ecommerce sections need some work but I know Novi is working on that. Review Source Response from Novi AMS October 11, 2019 "This AMS was made for us." That's because it was designed for you by your association peers! It's always empowering to hear from groups like yours - about how they have shifted their time to association management, rather than the daily tasks that should be automated. And yes - we are working on the eCommerce module and would love to have your input on what we're creating. Thanks again for the review! LS Leslie S. Administration Coordinator Higher Education Used the software for: Less than 6 months ### "Easy to Use!" April 10, 2023 5.0 Pros I liked its ease of use and it is to easily get the support you need when you need it. Cons I wish that when editing the website changes would automatically save. Review Source SK Sherry K. Membership Engagement Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "NOVI Makes it Easy" June 2, 2023 5.0 Easy to link to other platforms we use such as Mail Chimp, Quickbooks and Constant Contact. User friendly. Pros The ease of use for the administrators on the back end and for our members on the front end. Easy to naviagte and explain to others. NOVI staff is there with any questions or concerns and answers quickly. Cons Integration was not as smooth as could be, but NOVI staff has been there to guide us every step. Review Source KL Karen L. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Novi AMS review" December 15, 2020 5.0 Pros As an accountant user, Novi created efficiencies due to its integration with Quickbooks Online. Using Novi has saved our accountants hours in data entry and created accounting efficiencies on the back end. Cons I'm satisfied with this software as an accountant user. Review Source Response from Novi AMS December 18, 2020 Karen, we're excited to hear that we have been able to cut down on data entry and improved efficiencies. Thanks so much for sharing the feedback with us and with prospective Novi customers! IW Ian W. Director, Marketing & Engagement Non-Profit Organization Management Used the software for: 6-12 months ### "Adopting Novi was like adding a new team member. " March 31, 2021 5.0 Pros Before we started using Novi, we used an incredibly outdated AMS that barely allowed us to access our data, never mind integrate with additional features. Now, we integrate seamlessly with Mailchimp, QuickBooks, and our members can log in and pay invoices, register for events. Cons To be quite honest, there's very little that I wish could be improved. The only feature I wish you could do was create an invoice directly from Novi for a non-product item or membership. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Novi AMS April 13, 2021 Thank you for sharing your experience with us, Ian! The PIAG website wouldn't be the same without your touch on there and I'm glad to hear the integrations are working seamlessly for both staff and members! Thank you again! BG Bonnie G. Director of Membership & Engagement Civic & Social Organization Used the software for: 1-2 years ### "Could not do my job effectively without NOVI!" March 31, 2021 5.0 The comparison reports for YOY membership numbers are fantastic! You can dynamically view them in graph form or export it easily to excel. And the timeline feature! Being able to add notes and reminders and assign tasks to other team members is one of the best parts of the software! This is something that our team uses daily to communicate with one another and I can't imagine not having that feature. Pros The usability of this software beats any competitor on the market! Whether you're running a custom or pre-set report, or searching for a record, the ease of use cannot be beat! Cons There are certain things that cannot be customized, unless you contact NOVI to customize them. However, the customer service at NOVI has been OUTSTANDING and each time we've asked for a modification they have been more than happy to help us get what we needed. Review Source Response from Novi AMS April 9, 2021 Thank you so much for the review, Bonnie! I'm so happy to hear you are loving the YOY reports. It's one of my new favorites too :) Thank you again! TT Trish T. Membership Service Non-Profit Organization Management Used the software for: 1-2 years ### "Saving us a lot of time" January 9, 2020 4.0 Besides getting used to different terminology and workflow, I've found the help staff to be very responsive and helpful. \[SENSITIVE CONTENT HIDDEN\] in particular have been amazing. However, all of them have been there for us when we needed them. Pros The Member Compass features. These are saving us a lot of time by shifting the member management functions to the actual lead members. Cons Figuring how to do something by searching the help pages. Until you know the words and terms that Novi uses its hit or miss. Reason for choosing Novi AMS Member Compass and their employee attitude. Review Source Response from Novi AMS February 3, 2020 Thank you, Trish! Saving associations time is one of our core goals here, so we are so glad to read that we can help with that. And I love the feedback on the terminology and workflows. We will work to make this easier for all customers moving forward! CK Christina K. Executive Director Entertainment Used the software for: 1-2 years ### "More time to concentrate on other things" September 25, 2019 5.0 My overall experience has been amazing. I switched 2 years ago from a company that I had to be the webmaster and & didn't integrate with Quickbooks. Novi is easy to use and switching things on the website is easy and takes very little time. Pros The integration with Quickbooks Online. I don't have to go back & forth from the database to Quickbooks to figure out who paid what. It gives me more time to concentrate on other things. Cons There is nothing I can think of that I don't like. It's very easy to use & the Novi staff is there to help if I need it. Reason for choosing Novi AMS Quickbooks integration and ease of use. Review Source Response from Novi AMS October 11, 2019 Thanks, Christina! Hearing words like this ... music to our ears. "It gives me more time to concentrate on other things" - that's why Novi exists! If we can automate tasks, allowing you to focus on managing the association, we're accomplishing our goals. Thank you for this review. We'll keep growing right alongside you. KS Karen S. Association Executive Non-Profit Organization Management Used the software for: 2+ years ### "We Love NOVI!" April 1, 2021 5.0 Exceptional customer service and patience with new customers is worth every penny we spent, and spend. Pros We purchased NOVI because it syncs with QB and Constant Contact, making our everyday tasks easier and more efficient. Member and unit tracking is amazing. Website is easy to update and looks fantastic. What more could you ask for. Cons So far, so good. Especially with the new format of our directories. Fabulous! Reason for choosing Novi AMS The professional look of the website caught my eye originally at a NAA conference. Then the QB and Constant Contact aspect signed the deal. Review Source Response from Novi AMS June 14, 2021 Love hearing Novi is making your tasks easier and efficient, Karen! That's our goal. Thank you so much for the review! DD Danielle D. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great team!" November 15, 2023 5.0 They've been great from inquiries to set up to final launch. We love NOVI!! Pros We loved the team we worked with to implement NOVI. Cons Our data coming in was in bad shape so it took longer to get set up. This was not NOVI's issue and they still did everything they could to get our data scrubbed and in great shape for our launch. Review Source AP Allyson P. Executive Director Real Estate Used the software for: 2+ years ### "NOVI AMS Is the Best" March 31, 2021 5.0 Great and the resources they have for you is so useful. Pros Being a one-person executive this helped me work on more pressing issues and with the system it gave me time. Because of the connection with Quick Books, Constant and the ease for our members to use it has been a win-win for our association. Cons Not a thing I don't like, just need more time in my day to work with all the features. Reason for choosing Novi AMS Functionality and the reporting options and more Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Allyson! I love the title :) We appreciate how hard you are always working for BOMA Orlando and continue to learn new ways to utilize the features even though you are a one-man band! Thank you for your continued support! CS Christy S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Outstanding Customer Service" April 5, 2021 5.0 There are several training opportunities, including an extremely comprehensive online help tool to help staff learn the system. Novi support staff are very responsive and helpful. In the end, the customer service is outstanding. Pros There are several training opportunities, including an extremely comprehensive online help tool to help staff learn the system. Novi support staff are very responsive and helpful. In the end, the customer service is outstanding. Cons Not applicable but if I must....Novi requires the use of QBO and QBO does not have the best support all the time. Review Source Response from Novi AMS June 14, 2021 Thank you for the review, Christy! I will be sure to pass along your comment to the customer service team. ME Meghan E. Association Executive Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy To Use Association Management Software " July 25, 2019 5.0 Overall, we are so excited to have made the switch. Using Novi is like gaining another employee for a fraction of the cost. Pros We have been searching for over a year for an easy to use AMS and Novi fits the bill. The site is user-friendly for staff and our members. Also, the system integrates with QuickBooks and eliminates the number of steps our staff has when invoicing and imputing new member info. Novi offers several training opportunities to help staff learn the system, plus there are several online help tools. We are so glad we made the switch and wish we would have sooner. Cons The only complaint I would have is the initial cost, but over time It will pay for its self. You pay the first year upfront and a hefty onboarding fee. Alternatives considered [Member Solutions](https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/) Reason for choosing Novi AMS Novi was more annually, but the ease of the site and it being able to do so many tasks for us, ultimately led to our decision. Review Source Response from Novi AMS August 4, 2019 Meghan, Thank you so much for sharing! We're super excited to have you and MAA join the Novi family! RJ Rachel J. Client Services Associate Management Consulting Used the software for: 6-12 months ### "Data Made Easy" September 26, 2019 4.0 Novi has allows me to easily and quickly update our association websites. Previously it was a multi-layered process to change something as simple as a person's name on a webpage. It's a 2 second process now. It's a great reference to view member engagement at events. It's easy to see member data all in one place, when previously we kept the info in spreadsheets all over our network. Pros It creates a centralized location for data, rather than jumping around between various files, the information is connected, consistent, and readily available. Cons Learning curve and trying to establish processes, or convert old processes, within the functions of the new program. Review Source Response from Novi AMS October 11, 2019 Hi Rachel, I love hearing about how Novi has transformed your formerly fragmented data sets into one, easy-to-manage database. And as you spend more time in the system and learn about the functionality, don't forget about the free roundtables we offer each week. They're quick, fun, informational, and can give some nice tips on the best ways to use the system. We hope to have you join us there soon! Thank you for taking the time to send this review. MM Madeleine M. President Non-Profit Organization Management Used the software for: 1-2 years ### "Great all in one membership management software " March 31, 2021 4.0 The staff support is amazing. It’s great to work with a small, growing company where everyone is hands on and there seems to be little staff turnover. Live that they know us. Pros Love the website functions, especially the blog and event management. Love the leadership team profiles. The integration with Quickbooks and Mail chimp is great. We are getting more comfortable with the jobs add-on Web Scribble. Cons Reports aren’t as easy to pull. Member management missing a few functions Reason for choosing Novi AMS Integration Website platform Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Lots of reasons Review Source Response from Novi AMS May 10, 2021 Thank you so much for the review, Madeleine. It's been a pleasure working with the Together SC team. RR Ralph R. Director of Meetings Events Services Used the software for: 2+ years ### "An AMS that's always evolving to my needs" March 31, 2021 5.0 My experience with novi has been a wonderful partnership. Never have I worked with a company that cares so deeply about what we like or don't like and are always striving to make adapt to our needs with continued improvements. Pros The clean and easily digestible, super user-friendly interface. Everything makes sense and is easy to learn. The customer service is unlike anything I've ever experienced, always super responsive in a very timely manner. Cons I'm hopeful for the day when novi will offer exhibit booth sales and can retain this data that would speak to the membership data that we already have. I'm confident that this will be a feature available in the future and I'm excited for that day. Review Source Response from Novi AMS April 28, 2021 Ralph, thank you so much for taking the time to write us a review! We love working with you and the FAA team and look forward to many more successful years as partners. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.