# Page 3 | Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Novi AMS the right Association Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188714/Novi-AMS/reviews --- Novi AMS 4.9 (122) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of Novi AMS ## Showing most helpful reviews Showing 51-75 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use with a forward thinking concept!" September 25, 2019 5.0 Overall we have saved so much staff time going from a very manual process to empowering our members by offering an online solution. (Paying invoices, registering online, updating profiles, etc.) The feedback from our members is also very positive, and that's the most important thing! Pros Honestly, my favorite part about Novi is the team. They made a great product that solved a lot of AMS issues, but the Novi Team is what makes it great. They didn't make a product and walk away thinking they were finished. They are constantly evaluating the software to see how it can be better. The best part is that they listen to user input when making those decisions. Cons This is a pro and a con... It isn't 100% customizable. Their features and upgrades apply to all users. This is a pro, because I, as a user, benefit from feature ideas brought in by other users, but it's also a con because if we have a need, that only we have and doesn't benefit other users, it doesn't make sense to change the software. The Novi team works hard to understand why we have the need and find a solution if it doesn't make sense for everyone. Review Source Response from Novi AMS October 9, 2019 Wow! Thank you so much for the kind words not only about Novi but our team. That's what motivates us to work so hard every day. And, you're so spot on about the customization! Thank you for everything you do to help us continually improve. AC April C. Education and Member services Manager Real Estate Used the software for: 6-12 months ### "Great software to allow us to continue to add value to our memebers!" September 22, 2023 4.0 Pros I really like that you can easily pull data from users. As well as being able to create groups, this allows us to narrow down our target audience of members to ensure that we are getting the appropriate messaging to the right people. Cons I haven’t been using long so I am still learning so don’t have anything negative to say at the moment Review Source Response from Novi AMS September 27, 2023 Thank you for taking a few moments to share your feedback, April! Please don't hesitate to reach out to the team as you continue to learn the system :) We are here to help! JM Jaime M. Association Executive Real Estate Used the software for: 1-2 years ### "Novi" September 25, 2019 5.0 We are a small association with very limited time and resources. This software has truly cut down on some repetitive tasks I was having to do previously, and now I have more time to get to things I may have not been able to in the past. It's easy to use, the training was thorough, and I like that it integrates with Quickbooks online. Pros I can easily access the information I need about my association simply. I like the interface. I love that it connects with Quickbooks and that I can easily copy/paste past events to get them set up quickly. It seems pretty intuitive to me. I also like that there are easy-to-access help articles and the response time when you have a question is fast. Cons Some aspects of the ECommerce could be better improved to tie in with events. Generating reports can be a bit time consuming because of the amount of data that is available; it can be overwhelming to try to find the exact field you're looking for. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) I used WebLink, which was bought by MemberClicks if I'm not mistaken. It was a program specially designed for us apartment associations within the NAA network. It was cumbersome to manage, and I especially hated the general journal entries it created in Quickbooks with credit card transactions. Review Source Response from Novi AMS October 9, 2019 Jaime, it's been a joy working with you and good news... we are literally working on upgrades to the Ecommerce component now! Stay tuned :) The reports are hyper-customizable which means lots of field options, but we will continue to work to try and find ways to make it easier. In the interim, please feel free to jump into any of our upcoming reports trainings. Thank you for the feedback! Rhonda P. Association Executive Non-Profit Organization Management Used the software for: 2+ years ### "Time Saver" September 25, 2019 5.0 is truly designed for the unique world of associations. Onboarding was simple and the staff is incredibly helpful. You can actually talk to a real person! I can't imagine​ ever moving away from Novi AMS. Pros is such a huge time saver for me and my team! Unlike having multiple programs and spreadsheets to complete daily activities such as event registrations, membership types, website, accounting, etc-Novi is a one-stop-shop​! With Novi AMS, adding a new member is a one-place entry! No more multiple sites and excel files to update! Using this software has freed up​ time for us to focus on the impactful aspects of our jobs. Cons Nothing comes to mind! Once I sat in on the demo of Novi, I was sold! Reason for choosing Novi AMS Easy of use and pricing Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) I was tired of spending my day repeating actions across multiple platforms. I was ready for no-workarounds​! Review Source Response from Novi AMS October 8, 2019 Thank you, Rhonda! We've loved having you and the AAN team and look forward to many years of continued partnership and success. Thank you for all your great ideas. Keep them coming! SF Sarah F. Vice President Operations Real Estate Used the software for: 2+ years ### "Novi AMS Efficiency " May 9, 2024 5.0 Pros Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue. We no longer have to build work arounds to get the information we need to make informed decisions. Novi has allowed out team to become incredibly efficient, which in turn allows us to be creative and innovative. Being a Novi customer means being a part of the Novi family. They value your input and strive for continually improvement based off customer needs. It truly is an AMS built by associations for associations. Cons Nothing. There is nothing I would change about Novi. Review Source Benjamin B. VP, Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Great AMS with better customer service" March 31, 2021 5.0 Novi's customer service and responsiveness are the best I've seen from a vendor. Our website and database are intuitive and easy to use, and the chat function for customer support is quick. Pros The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive. Cons I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Novi AMS Customer service and integration with Quickbooks and mailchimp were major selling points for us. Review Source Response from Novi AMS June 14, 2021 Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review. Krystal F. Director of Events & Sponsorships Management Consulting Used the software for: 2+ years ### "No workarounds is not a joke" November 8, 2019 5.0 The intercom feature - the NoviAMS team is always there to help you out. The sprint release notes come in handy when you need a high level overview of what features are being released. Pros \- easy to use for all age generations on our team - Quickbooks Online integration makes for seamless accounting - Robust membership database with customizations and relationship eliminated need for spreadsheets - Member compass with centralized information (invoices, registration, renewals, member directory info) Cons \- I wish we would have switched sooner and that our smaller clients with much smaller budgets could transition onto it. Reason for choosing Novi AMS No other products were considered. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) The QBO integration was the #1 reason followed by a more robust membership experience on the backend for our staff. Review Source Response from Novi AMS February 3, 2020 Thank you so much, Krystal! So glad to hear it's been easy to use and that customer support has been there when you do have questions! We look forward to partnering with you for years to come! Tim A. Executive Director Veterinary Used the software for: Less than 6 months ### "Great product - fantastic team" February 6, 2023 5.0 It is a delight to use - it makes a huge difference being able to contact the whole team and have them show interest and give really good help Pros The responsiveness and support of the team is quite incredible. It is also wonderful to have a very good integration into quickbooks. I also like the API - it is very simple and reliable. Cons Not much - Novi is developing rapidly - so some things that were not so good 6 months ago have already been worked on based on feedback - and new features are added all the time Alternatives considered [Rhythm Software](https://www.capterra.com/p/227678/Rhythm-Software/) Reason for choosing Novi AMS The Novi team was more responsive to our needs Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) The straw that broke the camel's back was when they suddenly introduced a charge for using the API - but it wasn't a great platform anyway Review Source LM Lindsey M. Executive Vice President Real Estate Used the software for: 2+ years ### "No one wants to do a data migration, but it's SO worth it! " March 31, 2021 5.0 I have been so very pleased with Novi. The team is great. They are always there if you need support, and they are also so proactive in improving the software and user experience. I would recommend Novi to anyone! Pros I find that Novi integrates so seamlessly with Quickbooks and our constant contact to be the most helpful feature. Having programs that speak to one another just really helps to keep everything organized and streamlined. The streamlining process removed a lot of potential for human error out of our business model, and it also helped to increase our revenue. Novi frees up our time to help focus more on growing our membership, and it also has great opportunities to create some non-dues revenue. Cons They are always looking for ways to help improve the software, so sometimes there is a little bit of a learning curve to figure out the new offerings. While it can be annoying to have to learn something new, it's always great when you master the new skill. They are always focusing on improving! Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) It was called Weblink when we used it, and it just was very stunted in how it worked and what it offered for us. Review Source Response from Novi AMS April 28, 2021 Saved staff time + streamlined process + increased revenue... that's music to my ears, Lindsey!! Thank you so much for sharing that feedback with us and our potential partners. We look forward to many more successful years partnering with FCAA. SC Sloane C. Director of Career Development Non-Profit Organization Management Used the software for: 1-2 years ### "Novi User Review" September 25, 2019 5.0 We are very satisfied. We have a product that not only meets our needs, but brings engagement and value to our customers/members. Pros Novi sets a high standard in many areas. Having used two different Member Management System's in my time here - the difference could be noticed in the very beginning. The training and onboarding process was amazing - and the Novi team took such good care of our team as we trained, designed and migrated to their platform. Their stellar customer service has never slipped and their responsiveness when questions or issues arise is exceptional. The Novi team NEVER OVER PROMISES and sets reasonable expectations when discussing new features. Our "outages" or "downtime" have been almost non-existent and the Novi team has made proactive upgrades to protect their customers and ensure we remain up and running! Novi constantly provides environments for continued training and idea sharing for us, as well as feedback for them through round tables, their sprint update and making themselves available at our annual conference. Cons There isn't really much - there are a couple of features that we have requested - but they continuously add them to the "sprint wish-list" and bring us new features constantly! Reason for choosing Novi AMS Novi was clearly better, and the Novi team sealed the deal with their customer service! Review Source Response from Novi AMS October 1, 2019 Sloane, you are making us teary-eyed. Thank you so much for your thoughtful response! Your team was amazing to work with during onboarding and continues to provide us valuable feedback to improve the software as a whole! Thank you, again! Donna O. President & CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Smart AMS Choice that Delivers on Promises " January 10, 2023 5.0 We are very satisfied with ! Our members have been able to jump right into the system to manage their records and pay invoices and we've reduced the burden on staff. Pros The smart, simple functionality, the Quickbooks integration, the great customer service Cons We honestly haven't found any cons yet! We're very pleased. Review Source Response from Novi AMS January 26, 2023 That review title really warms my heart, Donna! Thank you for the kind words and for taking the time to write a review! TA Tina A. Manager, Advertising & Sales Non-Profit Organization Management Used the software for: 2+ years ### "THE best AMS I have used thus far!" October 5, 2023 5.0 Pros Novi is intuitive, easy to use, they are constantly updating and implementing new features, customer service is outstanding! Cons I have no negative feedback! Every step of the way, the Novi team has been there. Switched from [MemberSuite](https://www.capterra.com/p/120476/MemberSuite-System/) Not intuitive, hard for our users to follow Review Source Response from Novi AMS November 15, 2023 Thank you so much for your kind feedback, Tina! It really makes our day to hear that you are having a great experience with the Novi platform and the team. Cheers to many more years of partnered success! LZ Lindsey Z. Manager of Membership and Marketing Non-Profit Organization Management Used the software for: 6-12 months ### "Novi is a game changer for our association!" January 18, 2023 5.0 The over experience from onboarding, to implementation, through using on both the admin side and the end user side have been wonderful! So glad we made the switch to Novi. Pros The features that are most impactful for our association are the member facing dashboard and the ease of use for site admins. Cons There are no cons to the product that we have found. Review Source Response from Novi AMS January 26, 2023 Thank you so much for the kind words, Lindsey! We look forward to continued success with our partnership! KS Kayla S. Member Services and Communications Manager Non-Profit Organization Management Used the software for: 6-12 months ### "NOVI Helps US Help Our MEMBERS" April 11, 2023 5.0 From onboarding until now, I have never felt like I was lost trying to use this software. NOVI gives you access to help articles and an exchange where other NOVI customers can share their tips and tricks. This software was created and is continually updated thanks to the input from other professionals using it. Pros This software is increasingly intuitive and easy for everyone on staff to use. Whenever I have a need for a new function, I can put a bug in NOVI's ear and they make it happen. Cons I really wish there was a mobile option. It would be really helpful to even just a have a "member lookup" option for when we are out and about. Review Source EM Erica M. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Novi for the win!" September 26, 2019 5.0 Since using Novi, we are way more confident in the data we pull. Monthly membership reports use to be my least favorite thing to do, now its a piece of cake thanks to Novi! Pros First, our website looks great! As for the program itself, we are able to get most of the information needed when it comes to monthly reporting to the board. This was the main reason for switching. Cons I'm assuming, because it's new there are a few bugs that have to be worked out, but they are great at helping out. Overall, my least favorite was the data import when you first start. It was very tedious and time consuming. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing Novi AMS The overall look of it, the reviews from current users, and the ease of getting trusted information. Also they are always quick to respond and assist! Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) January 2018, I think. Review Source Response from Novi AMS October 1, 2019 Thank you so much for your feedback, Erica! We love that your member reports are a piece of cake now. Makes our day! Great member data is the most important asset that you've got, which is why we definitely take our time through that portion of onboarding. We so appreciate you working diligently with us to get everything into the database! KS Kyle S. Accounting and Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Good software, worth the switch" April 1, 2021 4.0 Overall I have a positive opinion of Novi, the positives far outweigh the negatives and Novi is constantly updating the system with better features. QuickBooks Online needs to update their system to catch up because Novi is much further advanced. Over time I believe Novi will just become a better database. Pros I love how easy it is to copy events/classes, create class codes, receive payments online and let users manage their accounts. The software takes a lot of the manual/staff operation out of the equation allowing us more time to complete other work. The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love. Cons There are a few areas that I'm not a big fan of, such as the refunding for membership dues is difficult to process and can only be completed on the QB's Online side not on Novi itself. It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent. Lastly the QB's Online portion is tricky on certain aspects for the finance side, that is a not a downfall of Novi more so on QuickBooks but since the two integrate with each other that can be an issue. Review Source Response from Novi AMS June 14, 2021 Thank you so much for your feedback, Kyle. I checked to make sure your idea about event invoices was captured and it is. Thank you for your input! FM Falon M. Assistant Membership Manager Food & Beverages Used the software for: 1-2 years ### "Novi Admin User Review" May 8, 2023 5.0 Pros I love the customer support. The novi team is always quick to respond and eager to help. I feel that the entire system is less daunting to a new user when there is an attentive customer service team ready to assist. I also like the reports feature, events feature, and ability to take notes and manage accounts easily. Cons I do not like the front end design features very much. I don't have much freedom to make the page look like how I'd prefer, though I recognize that this is not squarespace and Novi has other perks. I also wish there was a simpler way to track touchpoints across accounts. There is in theory, but the engagement data does not match reality for our association. Review Source GH Garnie H. Creative Director Utilities Used the software for: 2+ years ### "We love the innovation" March 31, 2021 5.0 We began with Novi in late 2018 and have been very happy since. Our organization is small so the automations have been very helpful in maximizing staff hours on things like mailing list queries and event registrations. Pros Having our membership database and website connected have enabled us to automate our event registrations. Cons I would like a native mass email system inside of Novi instead of the Constant Contact/Mail Chimp bridge. Those two companies have large public profiles and many of our members have them blacklisted in their SPAM filters. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing Novi AMS Scope of services offered fit our needs better. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/)[iMIS](https://www.capterra.com/p/15885/iMIS/) Ease of use and stable platform. Review Source Response from Novi AMS April 13, 2021 Hi Garnie! Thank you so much for the review. I love reading/hearing about maximizing staff hours. That's part of our mission here... to amplify the change that your association makes! LB Lacie B. Association Executive Executive Office Used the software for: 6-12 months ### "I couldn't be more pleased with NOVI." March 31, 2021 5.0 NOVI has brought our association into the 21st Century. On the administrative side, I love the ease of updating and adding new features to my website to keep it current. I can't say enough about the interfacing of NOVI, Quickbooks, events, and dues collection. This is such a time saver! The members of our association really seem to love it. They can log in to see the member/vendor portal, sign up for events, pay dues and see their education credits. We are definitely happy customers! Pros Integration was pretty straightforward and simple. The NOVI team worked with me every step of the way to make sure we were getting everything we needed to get started. Onboarding was a lot less painless than I initially expected. I'm not extremely tech-savvy and even I think it is manageable and easy to use. Cons I honestly think of anything that NOVI is lacking. Anytime I can't figure something out there are plenty of short help articles to guide me. If I do have to reach out to the time at NOVI, they are very timely and make sure that I have exactly what I need to move forward. Reason for choosing Novi AMS I spoke to other NOVI users and was told nothing but good things. I also checked out several of their websites and was impressed so that really won me over. This also helped our Board members to see where NOVI could take us. Review Source Response from Novi AMS May 10, 2021 Lacie, thank you so much for taking the time to write that review. I know you have a lot on your plate and we really appreciate you sharing your feedback. I look forward to seeing AAA's continued growth and success in the years to come. KC Kelly C. Marketing & Communications Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Novi AMS is Crucial to your Success!" September 26, 2019 5.0 I will be honest, is the first association management software I have worked with- so I don't have anything to compare to. However, based on what I have heard...Novi AMS soars high above the competition. I love how easy it is to get in touch with support, and the fact that I have had a chance to meet the Novi team at the first annual Novi AMS summit. The team truly cares about its customers, and it is refreshing to witness! Pros I love how easy it is to navigate, learn, and teach to new hires. The software is so user-friendly, and it is almost impossible to make a mistake (and if you do make a mistake, the Novi team is quick to help). Cons I really can't say I have an answer to this. Whenever there is a feature I don't like, it is usually fixed within a few months. Novi is constantly listening to its customers, and innovating! Review Source Response from Novi AMS October 11, 2019 Hi Kelly! Thanks for this review. (Do you want a job in our marketing department? HA!) For associations, by associations. I think you're seeing the value in our development style. We could simply have our developers build whatever they felt best, but this sort of product growth should be driven by the users. We'll always be listening to our customers ... and working to provide the best association database on the planet. Thanks again! BP Brandy P. Director of Events, Education, Meetings, Programs Real Estate Used the software for: 2+ years ### "Novi Surprised Me" March 31, 2021 5.0 I came from a salesforce database, which I loved, so I complained about Novi for a while, but then I realized that Novi could do everything saleforce did, except WAY better because I could customize the program in ways I never imagined. With salesforce, I had to find and hire a consultant who would take weeks to change a field, or write a report, or fix a marketing cloud bug. On the other hand, Novi provides flexibility without complicating the programming. I continue to be impressed by its functionality and its product improvements. I wish more AMS's had this culture of continuous improvement and user-centric vision. Pros My favorite thing about Novi is its ease of use. We have a very diverse staff and everyone can use it to increase their productivity and streamline their processes. Our members also appreciate the visibility they have into their company portfolios. Cons I really like Novi. Trust me, if there was something I didn't like, you'd know about it and then it would be fixed shortly because that's what y'all do. You make it hard to complain and I do like to be the squeaky wheel :) Review Source Response from Novi AMS June 14, 2021 Brandy, thank you so much. Your comment in the cons section is my favorite lol. We love working with you and the AOBA team. KF Kenneth F. Accounting Import and Export Used the software for: 1-2 years ### "My personal view of Novi AMS" March 3, 2023 4.0 Pros I liked how is very user-friendly platform that makes managing and organizing all aspects of running an association simple. It has a great set of features that can help you save time and streamline your tasks. It also provides excellent customer service and support, which is invaluable to any organization. Cons The lack of customization options available on the was the least liked feature. While the system was easy to use and had many useful features, it lacked the customization options that some of its competitors did. Review Source Caron T. VP Operations Research Used the software for: 1-2 years ### "Can we agree novi is the best?" December 5, 2022 5.0 With our previous AMS, I had to do so many things manually to get my accountant the information she needed. Now, I just review the information that comes from novi to QBO and it's magical.You cannot beat their customer service team! Everyone is incredible and always answers my questions quickly and thoroughly. Pros The direct integration with Quickbooks is AMAZING! Cons I'd love an email option built in but they know they don't need to fill that void. Reason for choosing Novi AMS Hivebrite, member clicks, zoho Review Source KM Kelly M. Manager, Member Services Non-Profit Organization Management Used the software for: 2+ years ### "Great product for Associations!" March 31, 2021 5.0 Over all my experience with Novi has been stellar. The customer service is invaluable and the integrations with MailChimp saves me time and effort. Pros There are many great features of Novi, but the best features are the integrations with QuickBooks. The product significantly decreased the reconciliation time we had to spent each month. Cons Some of the features that have been requested are taking sometime to come out in the updates which can be frustrating. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Customer Service was less than we hoped for and it did not integrate with the account software. Review Source Response from Novi AMS April 13, 2021 Thank you so much for sharing your experience, Kelly! I'll pass along the sentiments to the customer support team and great to know the QBO and MailChimp integrations are making your job easier. And I'll touch base with you on your feature requests. Thank you for that feedback as well! CD Christopher D. VP of Communication and Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Robust in the Areas that Matter" September 26, 2019 4.0 No AMS is perfect for every organization, but is dedicated to customer service and experience. For every step backwards we felt we were taking when switching to Novi, we were taking 2, 3 or 4 steps forward in other areas that mattered more. Pros For trade associations, this software excels in the areas that matter the most - membership and events. It is very user friendly, which makes on boarding employees much faster. The customer support is great - the team listens to the needs of its users and shapes its software accordingly. Cons As with all software, there are areas that are lacking, and larger organizations that may be used to some features may need to sacrifice business use in order to take advantage of the pros. Review Source Response from Novi AMS October 1, 2019 Thank you, Chris! Even though we are a SaaS company we are appreciative of being able to work with you and the team to create more of a custom experience for all our customers. Thanks for continuing to partner with us and help shape the future of Novi. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.