# Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Novi AMS the right Association Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188714/Novi-AMS/reviews --- Novi AMS 4.9 (122) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Novi AMS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. “ March 23, 2026 JS Jane S Special ProjectsEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats.“ January 22, 2026 Kate S Member Engagement ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc.“ February 3, 2026 John O Membership Experience and Education DirectorHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “We don't expect perfection, and they will admit when they made a mistake.“ August 1, 2025 AE Andrea E Client Services AdministratorManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “The membership, website, and process (dues) management system are well worth the cost!“ January 19, 2026 JK Jason K Executive DirectorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. “ May 30, 2023 SF Sarah F Vice President OperationsReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue. “ May 9, 2024 JC Jeanne C VP of Finance & AdministrationReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “it's ok but when you're on a plane and want to work you can't get a text.“ July 1, 2023 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith K. Communications Director and Database Manager Insurance Used the software for: 1-2 years ### "Novi is AWESOME! I highly recommend!!!" December 9, 2025 5.0 I've been in the association management for the past 20 years. I've used home grown Access databases as well as Growthzone, Arwin AMS, and Memberclicks. by far is the best I have personally used. Pros It's an associate management software that is designed by individuals who actually worked within association management. They understand our pain points! Cons Nothing really comes to mind. I've been trying to think of something and I just can't really come up with anything. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS I was pretty much set on Growthzone, but my Exec asked me to check Novi out, so I did. The thing that transformed my opinion was that Novi has a strong Quickbooks integration. They designed Novi to work seamlessly with Quickbooks. Additionally Novi doesn't take the approach to do everthing under the sun. They have an open API which allows us to integrate with additional online resources that we were already using such as constant contact. This was a gamechanger for us. They handle the important things with association management and for those organizations that want more options they can work with other online software that provides that additional functionality. Switched from [NOAH](https://www.capterra.com/p/27168/NOAH/) We used Arwin MEP which was part of the Noah. It was overpriced, under preformed, built on old technology, very limited customer support. They didn't have enough staff to deal with issues that arose over time. Review Source Response from Novi AMS December 12, 2025 Thanks for your kind words Keith! We definitely always strive to understand the ongoing challenges that associations face and continue to evolve Novi to help tackle those challenges. We're excited to have you onboard and can't wait to watch you grow! SL Sarah L. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Yes, it is possible to love your AMS!" December 9, 2025 5.0 We've been very happy. Every step, from onboarding through our first full year with the product has been satisfactory. Pros The platform really feels like it was built for the work we do as a small trade association. Everything from website management, reporting, Cons I have no complaints. We have seen new features that address any small complaints even in the our first year as customers. We're extremely happy with the platform and most of all the customer support and investment in product improvement. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[Tucan.ai](https://www.capterra.com/p/264750/Tucanai/) Reason for choosing Novi AMS Superior product for our needs and excellent customer relations Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) MemberClicks offered abysmal customer service and an insufficient product that was not designed for trade associations Review Source Response from Novi AMS December 10, 2025 Hi Sarah - wow, thank you so much for your kind words and 5 star review! We’re so happy to hear your onboarding and first year have been such a great experience. And we especially appreciate you calling out our support and product improvements - both teams work super hard to ensure customers are getting what they need from Novi. We’re glad its been such a smooth first year and we look forward to many more years to come! PH Paula H. Accounting Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Superb platform and user support" March 23, 2026 5.0 Pros is incredibly user friendly. This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. The customer service response is like no other. Cons The only downside of Novi occurs if I don't make time to read the monthly feature updates because feature improvements are happening regularly. Review Source SL Sylvia L. Association Executive Professional Training & Coaching Used the software for: 1-2 years ### "Using Novi For a Couple of Years" March 31, 2021 4.0 We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed! Pros Lots of support from staff. Various categories. Cons Some features can be confusing or are not simplified. Review Source Response from Novi AMS April 13, 2021 Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull. JS Jane S. Special Projects Education Management Used the software for: 2+ years ### "Best experience we've ever had with a third-party product" January 22, 2026 5.0 We have been with for over two years. It was (and continues to be) the best decision we've ever made to switch to them to manage our association. Not only is the product everything they promised during the sales process, but they regularly add and improve features, as well as taking into account customer requests for additions. And unlike other third-party products we use/have used, they don't have a premium tier or try to upsell you on buying more features - as far as I know, everything they offer is available to everyone who is their customer. Pros Where truly stands out as a company is that they genuinely WANT to improve their product and themselves - they listen to their customers, they think about what they can do to make their product what we need, and they are still at a size where they can and do try to treat every customer as an individual, rather than as a number being added to their bottom line. And to be clear, treating every customer as an individual and asking that all your employees try to keep that in mind is a decision - it is not something that automatically happens with small companies or something that you can state once as the mission of your company and just expect everyone to follow - this is something that someone somewhere in the company made an active decision about and then did their best to model the behavior they wanted. They have largely succeeded. Cons Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats. Also there is no mobile version yet but I believe that is already in their list of improvements coming up soon. Alternatives considered [MemberLeap](https://www.capterra.com/p/47310/MemberLeap/) Reason for choosing Novi AMS No other product could handle people who frequently change organizations. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YourMembership was unable to handle people changing organizations which happens frequently in our area. Review Source Response from Novi AMS February 5, 2026 Wow Jane - thank you so much for your glowing review! It's great to hear how we stand out to you as a company. Improving our support and product development based on customer needs has definitely been an intentional decision from the very beginning. We appreciate your feedback regarding mobile and you’re correct - work is being done to optimize areas on the backend to be more mobile-friendly! HC Heather C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NOVI - Your AMS Partner" April 29, 2025 5.0 As a small affiliate, NOVI feels like another partner in our day to day operations. From the top to the bottom, the NOVI Team cares about us, the customer. I can't imagine how I did this before using NOVI. Pros The customer service is top notch! If their team can't answer a question, they take the time to dig in and figure out how they can help. They truly feel like a partner in our association. Cons No complaints here! Anytime we have an issue, the little blue bubble is always there to save the day! Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) We were getting zero customer service. If something didn't work for us, there was no option of working through it with their team. Review Source Response from Novi AMS July 31, 2025 This absolutely made our day — thank you! We aim to be a true partner to the associations we serve, so hearing that it feels that way on your end too is the best kind of feedback we could ask for. I’m especially glad to hear the team (and our trusty little blue bubble!) have been there for you when you’ve needed support. We know how much heart and hustle go into running a small affiliate, and it’s an honor to be part of your daily operations. Thanks again for taking the time to share this — we’re grateful to work alongside you! JM Janice M. Director of Membership and Community Non-Profit Organization Management Used the software for: Less than 6 months ### "Can't say enough great things about Novi!" September 2, 2025 5.0 The overall Novi experience has been fantastic! Our conversion into Novi was the smoothest process anyone on our staff has experienced! Pros Customer services is amazing! Functionality is far above what we've been working with with in the past 18 months. Novi is also the most user friendly AMS I have personally worked with in the past 20+ years. Cons That we didn't find it sooner. Once we started hearing about it from other users through so many random connections, it was clear we had to do a demo which was all it took to win us over. Alternatives considered [ClearVantage](https://www.capterra.com/p/18086/ClearVantage/) Reason for choosing Novi AMS Word of mouth from current users and others could not say enough about it. Switched from [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/) Lack of functionality, terrible customer service, system stability. Review Source KM Kendall M. Director of Grants and Quality Data Non-Profit Organization Management Used the software for: 1-2 years ### "A robust and intuitive AMS" July 29, 2025 5.0 My experience has been nothing but positive. I would absolutely recommend Novi to my peers, whether you're a small and mighty association or a larger organization. Pros We are a smaller association with 4 staff members. Novi helps us do our jobs more effectively and efficiently. It's a very user-friendly platform and so simple to navigate, but offers everything we need and then some. The two-way sync with QuickBooks is what originally sold us. But I also find both the membership management and web development tools intuitive and robust, and love having them both under one roof. Novi thinks of things we need before we do! (Love the newer census and NPS features.) Their team is extremely responsive to our questions and proactive in providing trainings and support as well as system improvements that are actually based on user requests. Cons I have yet to find anything Novi can't do for us. They're constantly evolving to fit the needs of their users. Review Source Response from Novi AMS July 31, 2025 Wow, Kendall — thank you so much for this incredibly thoughtful feedback. It means the world to us to hear how Novi is making a difference for your team, especially knowing how much you all do with a small staff. I love that the team has started utilizing some of the newer features, like the NPS and census. That’s exactly what we hope for. I’ll be sure to share your kind words with our team — feedback like this fuels us and keeps us focused on what matters most: helping associations thrive. Thank you again for being part of the Novi family. We’re grateful for you! HR Haley R. Member Engagement Education Management Used the software for: 2+ years ### "Design, Functionality, and Amazing Support!" February 3, 2026 5.0 Pros We love because Novi is well designed and intuitive, but mostly because the support staff is amazing! They are constantly providing trainings, listening to their customers, responsive to requests, and making improvements that meet our needs. Cons There is not much negative we can say about our experience so far with Novi. If there is something not working or an improvement we request, they have always worked diligently for resolution. Review Source VR Verified Reviewer Membership Experience and Education Director Higher Education Used the software for: 2+ years ### "You can end the search for your next AMS now! It's Novi!" August 1, 2025 5.0 I would encourage any association to give strong consideration as their next AMS. They are a true partner for our association! Pros Novi is built on QuickBooks, so the integration is seamless. The Novi staff respond to our questions and inquiries within 20 minutes - our previous provider wouldn't even acknowledge our submission for three months. The Novi team cares greatly about their client associations. Novi is always innovating and are using AI to bring new value to associations. Cons Nothing. We don't expect perfection, and they will admit when they made a mistake. They are always thinking about offering more value to associations. Review Source KH Kim H. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easiest software implementation ever!" April 18, 2022 5.0 The entire team form sales to training and conversion were amazing. By then end of the timeline, they felt like friends. The continued support through their Intercom tool is fast, and you always get the answers you need. Pros The website development and subsequent management was hands-down the biggest asset. In addition, having all my member data in one location increased efficiency and freed me to focus on other things. Cons Not one con to this product at all! I have not found one component that doesn't fully meet & exceed my expectations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Novi AMS Novi has everything I need in one place including our website. I am not a developer and I find it super easy to work with in every capacity. Review Source Response from Novi AMS May 6, 2022 Thank you so much for your review, Kim! Creating efficiencies and customer support is kind of our jam here at Novi and I'm so happy to hear that feedback. Don't ever hesitate to reach out with feedback or questions. Thank you again! KG Kymberly G. Director of Marketing and Sales Building Materials Used the software for: 1-2 years ### "Simply the BEST AMS." May 25, 2023 5.0 Pros I love everything about Novi. I love how well they listen to their users and how often they implement new features. The software is very user-friendly and easy to customize. I can create new pages on our website very easily, and their help articles are easy to follow and use. Cons I wish I better understood the limitations when I first signed up, but that was my own fault. I didn't know about Zapier, Map Dynamics, and other programs I would need to integrate and hadn't budgeted for them. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) FileMaker was antiquated, not user-friendly, and did not do anything we needed to do to bring our association into the 21st century. Review Source Response from Novi AMS May 30, 2023 Thank you so much for your feedback and review, Kymberly! The enthusiasm you bring to learning and sharing best practices is much appreciated by our team and other customers. We look forward to many years of successful partnerships to come! EC Erin C. Operations and Events Manager Professional Training & Coaching Used the software for: 6-12 months ### "A tool that grows with your organization" January 23, 2024 5.0 Overall, Novi is a great product, and I would recommend it to others. Pros I love that Novi was built by its users and continues to be. They are constantly making improvements, and I love that customer service is so accessible! It has made my job so much easier. Cons I struggle with the member renewal process, which seems much more complicated than it needs to be. Also, there is a steep learning curve with the Quickbooks integration, which I am still learning six months in. Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Reason for choosing Novi AMS It checked the boxes of requirements that we had. Switched from [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) The software was being sunset, and it was no longer meeting our growing needs. Review Source TO Tracy O. Association Executive Real Estate Used the software for: 6-12 months ### "Excellent Customer Service" January 10, 2024 5.0 Pros Integration with QuickBooks Online was one of the things that we switched for. We wanted to be able to keep customer information on customer accounts. The onboarding and customer service are fantastic. Cons It's been a learning curve figuring out how to make website changes but I'm getting there. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) They had no customer service and the way the invoices and payments integrated with QuickBooks was clunky and often resulted in errors. Review Source Response from Novi AMS January 11, 2024 Thank you so much for taking the time to leave us a review, Tracy! I'm so glad to hear you've had a great experience with the QBO integration and our customer support team. KS Kris S. Director of Knowledge Development Non-Profit Organization Management Used the software for: 1-2 years ### "NOVI's capability and ease of use sold us (and is keeping us)" June 30, 2023 5.0 Highly recommended! Pros Member management toolMember/customer data customization capabilityIntegration with QBO Cons Sometimes the website doesn't look as professional as we'd like it to look. But, overall, it has been serving our needs well. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was powerful, but too complex for our small team. Support was also hard to get without paying $$ which of course can be limited for a small NGO. Review Source EJ Ellery J. Executive Director Building Materials Used the software for: 2+ years ### "NoviAMS is the best option for associations " August 15, 2023 5.0 I have had a wonderful experience using Novi. Their team is always so helpful when I have questions or issues. Pros I love the integration with quickbooks online. It saves me so much time. The onboarding was very easy because our association already used quickbooks. Novi's staff made everything easy for me to set up during the conversion. Cons The emails sent to our members from the Novi software do not go through a lot of times. This results in me having to send email links myself which is time consuming. Reason for choosing Novi AMS Database, website and event management all in one productIntegration with quickbooks onlineUser friendly software for association staff and membersNovi's helpful team members Review Source Response from Novi AMS August 18, 2023 Thank you so much for taking the time to leave us a review, Ellery! We've enjoyed having MLMA as a partner. I can't believe it's been almost two years now. And hopefully good news, we just completed work to give you more visibility and insight into transactional emails to help improve deliverability. I'll send you an email with more details. Thank you again! OG Olivia G. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Engaging software for membership" April 18, 2022 5.0 NOVI has helped us solve many of the issues that we have had in the past, NOVI has a solution for it. IF they Don't, NOVI Finds one!!! With NOVI you really have a partnership. One that is there for nonprofit trade organizations. Pros Customer Service, Accounting Integration with QBO, Event Management, NON DUES REVENUE Creation, Membership Levels, Customizable Reporting. Analytics, Website Integration, API's, Dues Management, Content Management, ecommerce, epyaments, forms, Personalization, Cons NOVI has pretty much been able to make our life easier. Reason for choosing Novi AMS It tied our financials with QBO and it provided more options and met the needs of nonprofit in the rental housing industry. the API's and partnerships that NOVI has established also help drive and improve the end-user experience both back and front end. Review Source Response from Novi AMS April 20, 2022 Olivia, thank you so much for your feedback! Making your life easier really makes our day :) LC Lydia C. Communications Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Responsive, Great Ease of Use, Real World Application" March 20, 2023 5.0 It is a different world after NOVI and we are just now getting into the benefits of comparing events from one year to the next or running data to use for recruitment. I am constantly in awe of how this program has changed what we do, how we do it, and the added benefits for our members. Pros I think the fact that NOVI is on stand-by to answer questions, lead us to solutions, and help us navigate the powerful tool is one of the greatest aspects of NOVI. I made an off-handed comment about not having the address for orders on the printed page and several weeks later - there it was suddenly. I was blown away. I have never had a company respond to a suggestion in my life! Cons The integration between the learning management system and NOVI leaves a lot to be desired; however, I have seen great improvement and expect that the responsive team at NOVI will not rest until it works in the same easy way as the NOVI does alone. Reason for choosing Novi AMS Our new Certifed Associative Executive had used NOVI previously and onboarded NOVI previously. Review Source kP kathy P. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Can't say enough great things about NOVI AMS!!!" November 15, 2023 5.0 Cost is based on yearly income, training is available often, NOVI Summit held each year is well worth the cost to attend, networking with other NOVI users is absolutely priceless. I honestly can't say enough positive about NOVI. Pros EVERY. THING. Quick support, ease of use, integration with mail chimp/constant contact and QBO, transition was smooth and easy, training provided to use is top notch, website design is great and unique for each association. NOVI is genuinely an AMS for trade associations, by associations. Cons not a single thing. I would recommend NOVI to everyone. Review Source MP Melissa P. Production Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Thank you Novi!" March 16, 2023 5.0 Fantastic! I can't say enough good things about Novi. Pros has hands down the BEST customer support. Between their online support center, which is jam packed with helpful articles about almost every topic, to their live chat support, no question has gone unanswered. And they're always improving. They listen to their customers and take action - we love to see it! Cons As a graphic designer with very little coding knowledge, it's been quite the learning curve to have our website appear exactly how we want it. I'm still learning but the Novi support team has been incredibly patient and helpful in this journey. Review Source LC Lori C. Sr. Director of Marketing & Events Events Services Used the software for: 2+ years ### "NOVI AMS is AMAZING!" September 22, 2023 5.0 has been a pleasure to work with. Their yearly conference is a must attend event. At the conferene they work hand in hand with their users to elevate our experience with the product and give us the opportunity to vote on which new features to implement next. Pros is intuitive and very easy to learn and use. Event set up is quick and the group and reporting features make budget projections a breeze! Cons I love everything about NOVI! If I ever do encounter an issue their team responds asap to help resolve the issue. Review Source Response from Novi AMS September 27, 2023 Awww, thank you so much, Lori! It's been so much fun to work with you and the entire team. You guys are doing great work over there and we are honored to be a small part of the success. JS Jennifer S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great management software" March 31, 2021 5.0 Novi is the best at customer service! There are articles to read, informative roundtables to attend, online chat help, and my onboarding people are still reachable even months after being a client. Super fast response and simple instructions on how to update and fix absolutely anything. Novi is always coming out with new features to make every part more functional and internet safe and savvy. Pros Integrating into Novi was absolutely seamless! The onboarding team was informative and helpful every step of the way. There was no guess work on the expectations and constant customer support. I like several features the most - entering new members and staff is easy, and so is making changes on the website. Creating and managing events is simple - and so is managing registrations. I love the countdown feature to show how many tickets are left to create a sense of urgency to sell out! I love that all of my members and staff integrate with Constant Contact. I can create lists in Novi that carry over, so I am only sending information to the groups that it pertains to, rather than all the members, all the time. I am sure that they appreciate less emails also! I also like that you really can not make a duplicate business or person entry at all, or a duplicate registration, less room for error, and accounting and member/unit count mistakes. The dashboards are my favorite - I always know how many members I have and how much $ is outstanding. Cons The accounting was different for me, not that it is a con, just not all transactions can be fixed or created through Novi. But, after a few months of getting familiar with all the aspects of QB and QB Payments, it meshes well now. I was used to doing all payables and receivables in one place. Reason for choosing Novi AMS N/A Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Jennifer, and I'm so glad to hear your onboarding experience was seamless. I'll be sure to pass that and the features you are really enjoying along to the team :) Thank you again! DH Dominica H. Owner Accounting Used the software for: 2+ years ### "Fan of the Novi Team" April 1, 2021 5.0 I have been a user since 2016. I was an employee that transitioned from another product to novi. I then became my own business and my clients are novi users who have hired me on for their accounting needs. I get to see a lot of different users interact with novi and I have to say all of them tell me how happy they are that they moved to novi. Pros The thing I like most about novi is that it is so reliable and completes many tasks automatically. It has a seamless hookup with QuickBooks, one that can be counted on to record the transactions accurately. Then there is the staff, they are always ready to help their customers learn. They reach out on a regular basis to check in with them and see if they need anything. When customers suggest a feature that they would like, the novi team goes right to work to make it a reality if it's possible. Cons The problem here is that anything I could write here has already been taken care of. Then again, that's not a problem that's fantastic! The novi team does not want their customers to be unhappy and are constantly adding more capability to their product. Review Source Response from Novi AMS June 14, 2021 Thank you for the review, Dominica! You have been instrumental in our success with the continual feedback you provide. We truly can't do this without customers like you. Thank you! MS Mark S. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Novi is AMAZING!" March 31, 2021 5.0 Our overall experience has been great from the very start. We couldn't be happier! Pros There are SO MANY great things about Novi that I hardly know where to start. It is easy to learn, easy to use, and the implementation was seamless. The integration with QuickBooks Online works so well behind the scenes that you hardly even notice that it's happening. I am a HUGE fan. Cons I can't think of anything that I don't like or that needs to be improved. One reason is that Novi is constantly evolving and improving. As soon as we think of something that we want or need, Novi has usually beaten us to the punch and is already working on rolling it out. Review Source Response from Novi AMS May 10, 2021 Thank you so much for the kind words, Mark. We always appreciate your willingness to give us feedback and lend advice to our other customers as well. We look forward to many more successful years as partners! JM Jason M. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use for members and staff. NOVI is the best in class AMS" May 31, 2022 5.0 The NOVI team is committed to providing a great product and stellar customer service. They go above and beyond to support us on every level. Pros The integration of Quickbooks at every level helps reduce staff labor so that we can focus on serving our members and growing GMA Cons The software does everything we need and more. We would like the back office to be mobile-friendly Reason for choosing Novi AMS It WORKS and the member-facing website is AWESOME Review Source Response from Novi AMS June 1, 2022 Jason, thank you so much for the review! We love our partnership with GMA and look forward to many years of success! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.