# Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Novi AMS the right Association Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188714/Novi-AMS/reviews --- Novi AMS 4.9 (122) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Novi AMS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. “ March 23, 2026 JS Jane S Special ProjectsEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats.“ January 22, 2026 Kate S Member Engagement ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc.“ February 3, 2026 John O Membership Experience and Education DirectorHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “We don't expect perfection, and they will admit when they made a mistake.“ August 1, 2025 AE Andrea E Client Services AdministratorManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “The membership, website, and process (dues) management system are well worth the cost!“ January 19, 2026 JK Jason K Executive DirectorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. “ May 30, 2023 SF Sarah F Vice President OperationsReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue. “ May 9, 2024 JC Jeanne C VP of Finance & AdministrationReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “it's ok but when you're on a plane and want to work you can't get a text.“ July 1, 2023 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith K. Communications Director and Database Manager Insurance Used the software for: 1-2 years ### "Novi is AWESOME! I highly recommend!!!" December 9, 2025 5.0 I've been in the association management for the past 20 years. I've used home grown Access databases as well as Growthzone, Arwin AMS, and Memberclicks. Novi AMS by far is the best I have personally used. Pros It's an associate management software that is designed by individuals who actually worked within association management. They understand our pain points! Cons Nothing really comes to mind. I've been trying to think of something and I just can't really come up with anything. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS I was pretty much set on Growthzone, but my Exec asked me to check Novi out, so I did. The thing that transformed my opinion was that Novi has a strong Quickbooks integration. They designed Novi to work seamlessly with Quickbooks. Additionally Novi doesn't take the approach to do everthing under the sun. They have an open API which allows us to integrate with additional online resources that we were already using such as constant contact. This was a gamechanger for us. They handle the important things with association management and for those organizations that want more options they can work with other online software that provides that additional functionality. Switched from [NOAH](https://www.capterra.com/p/27168/NOAH/) We used Arwin MEP which was part of the Noah. It was overpriced, under preformed, built on old technology, very limited customer support. They didn't have enough staff to deal with issues that arose over time. Review Source Response from Novi AMS December 12, 2025 Thanks for your kind words Keith! We definitely always strive to understand the ongoing challenges that associations face and continue to evolve Novi to help tackle those challenges. We're excited to have you onboard and can't wait to watch you grow! SL Sarah L. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Yes, it is possible to love your AMS!" December 9, 2025 5.0 We've been very happy. Every step, from onboarding through our first full year with the product has been satisfactory. Pros The platform really feels like it was built for the work we do as a small trade association. Everything from website management, reporting, Cons I have no complaints. We have seen new features that address any small complaints even in the our first year as customers. We're extremely happy with the platform and most of all the customer support and investment in product improvement. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[Tucan.ai](https://www.capterra.com/p/264750/Tucanai/) Reason for choosing Novi AMS Superior product for our needs and excellent customer relations Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) MemberClicks offered abysmal customer service and an insufficient product that was not designed for trade associations Review Source Response from Novi AMS December 10, 2025 Hi Sarah - wow, thank you so much for your kind words and 5 star review! We’re so happy to hear your onboarding and first year have been such a great experience. And we especially appreciate you calling out our support and product improvements - both teams work super hard to ensure customers are getting what they need from Novi. We’re glad its been such a smooth first year and we look forward to many more years to come! HR Haley R. Member Engagement Education Management Used the software for: 2+ years ### "Design, Functionality, and Amazing Support!" February 3, 2026 5.0 Pros We love because Novi is well designed and intuitive, but mostly because the support staff is amazing! They are constantly providing trainings, listening to their customers, responsive to requests, and making improvements that meet our needs. Cons There is not much negative we can say about our experience so far with Novi. If there is something not working or an improvement we request, they have always worked diligently for resolution. Review Source SL Sylvia L. Association Executive Professional Training & Coaching Used the software for: 1-2 years ### "Using Novi For a Couple of Years" March 31, 2021 4.0 We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed! Pros Lots of support from staff. Various categories. Cons Some features can be confusing or are not simplified. Review Source Response from Novi AMS April 13, 2021 Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull. JS Jane S. Special Projects Education Management Used the software for: 2+ years ### "Best experience we've ever had with a third-party product" January 22, 2026 5.0 We have been with Novi AMS for over two years. It was (and continues to be) the best decision we've ever made to switch to them to manage our association. Not only is the product everything they promised during the sales process, but they regularly add and improve features, as well as taking into account customer requests for additions. And unlike other third-party products we use/have used, they don't have a premium tier or try to upsell you on buying more features - as far as I know, everything they offer is available to everyone who is their customer. Pros Where Novi AMS truly stands out as a company is that they genuinely WANT to improve their product and themselves - they listen to their customers, they think about what they can do to make their product what we need, and they are still at a size where they can and do try to treat every customer as an individual, rather than as a number being added to their bottom line. And to be clear, treating every customer as an individual and asking that all your employees try to keep that in mind is a decision - it is not something that automatically happens with small companies or something that you can state once as the mission of your company and just expect everyone to follow - this is something that someone somewhere in the company made an active decision about and then did their best to model the behavior they wanted. They have largely succeeded. Cons Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats. Also there is no mobile version yet but I believe that is already in their list of improvements coming up soon. Alternatives considered [MemberLeap](https://www.capterra.com/p/47310/MemberLeap/) Reason for choosing Novi AMS No other product could handle people who frequently change organizations. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YourMembership was unable to handle people changing organizations which happens frequently in our area. Review Source Response from Novi AMS February 5, 2026 Wow Jane - thank you so much for your glowing review! It's great to hear how we stand out to you as a company. Improving our support and product development based on customer needs has definitely been an intentional decision from the very beginning. We appreciate your feedback regarding mobile and you’re correct - work is being done to optimize areas on the backend to be more mobile-friendly! HC Heather C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NOVI - Your AMS Partner" April 29, 2025 5.0 As a small affiliate, NOVI feels like another partner in our day to day operations. From the top to the bottom, the NOVI Team cares about us, the customer. I can't imagine how I did this before using NOVI. Pros The customer service is top notch! If their team can't answer a question, they take the time to dig in and figure out how they can help. They truly feel like a partner in our association. Cons No complaints here! Anytime we have an issue, the little blue bubble is always there to save the day! Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) We were getting zero customer service. If something didn't work for us, there was no option of working through it with their team. Review Source Response from Novi AMS July 31, 2025 This absolutely made our day — thank you! We aim to be a true partner to the associations we serve, so hearing that it feels that way on your end too is the best kind of feedback we could ask for. I’m especially glad to hear the team (and our trusty little blue bubble!) have been there for you when you’ve needed support. We know how much heart and hustle go into running a small affiliate, and it’s an honor to be part of your daily operations. Thanks again for taking the time to share this — we’re grateful to work alongside you! KM Kendall M. Director of Grants and Quality Data Non-Profit Organization Management Used the software for: 1-2 years ### "A robust and intuitive AMS" July 29, 2025 5.0 My experience has been nothing but positive. I would absolutely recommend Novi to my peers, whether you're a small and mighty association or a larger organization. Pros We are a smaller association with 4 staff members. Novi helps us do our jobs more effectively and efficiently. It's a very user-friendly platform and so simple to navigate, but offers everything we need and then some. The two-way sync with QuickBooks is what originally sold us. But I also find both the membership management and web development tools intuitive and robust, and love having them both under one roof. Novi thinks of things we need before we do! (Love the newer census and NPS features.) Their team is extremely responsive to our questions and proactive in providing trainings and support as well as system improvements that are actually based on user requests. Cons I have yet to find anything Novi can't do for us. They're constantly evolving to fit the needs of their users. Review Source Response from Novi AMS July 31, 2025 Wow, Kendall — thank you so much for this incredibly thoughtful feedback. It means the world to us to hear how Novi is making a difference for your team, especially knowing how much you all do with a small staff. I love that the team has started utilizing some of the newer features, like the NPS and census. That’s exactly what we hope for. I’ll be sure to share your kind words with our team — feedback like this fuels us and keeps us focused on what matters most: helping associations thrive. Thank you again for being part of the Novi family. We’re grateful for you! VR Verified Reviewer Membership Experience and Education Director Higher Education Used the software for: 2+ years ### "You can end the search for your next AMS now! It's Novi!" August 1, 2025 5.0 I would encourage any association to give Novi AMS strong consideration as their next AMS. They are a true partner for our association! Pros Novi is built on QuickBooks, so the integration is seamless. The Novi staff respond to our questions and inquiries within 20 minutes - our previous provider wouldn't even acknowledge our submission for three months. The Novi team cares greatly about their client associations. Novi is always innovating and are using AI to bring new value to associations. Cons Nothing. We don't expect perfection, and they will admit when they made a mistake. They are always thinking about offering more value to associations. Review Source Kate S. Member Engagement Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "We love Novi at WMFHA!" February 3, 2026 5.0 Its so user friendly and the support staff is super helpful. Makes my job so much easier and our website easy for our members to use! Pros Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc. Cons I wish we could have automation when it comes to parent companies needed to change, like "Hazel is moving from GRE to Greystar on 2/20/26, can I automate it somehow to move on the before date." That's the only real con? Or integrated email would be cool too! Definitely help to skip a step, so they aren't really cons lol Review Source PH Paula H. Accounting Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Superb platform and user support" March 23, 2026 5.0 Pros Novi AMS is incredibly user friendly. This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. The customer service response is like no other. Cons The only downside of Novi occurs if I don't make time to read the monthly feature updates because feature improvements are happening regularly. Review Source TB Therese B. Executive Director Publishing Used the software for: 1-2 years ### "Knows Association work and very customer-friendly" March 31, 2021 5.0 Exceptional. Incredibly responsive. Proactive in addressing needs of users. Great sense of user community, too. If you are a small office like me, they hit all the marks really well. Pros As an association, it makes a gigantic difference that Novi understands exactly our business, so the software is constantly being updated based on the suggestions of its users. The software reflects how members access and use membership software in ways that larger, more expensive products try to emulate. Changes to the software are ongoing and always in response to actual needs of the users. The Novi staff are always available to help with big and small problems. I never think twice about sending off an email with a question to the staff because I know that they will help me get the answers I seek. Cons I'd love to see more web templates to choose from for the design of our website. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Novi AMS The price, product, and service were all right on target. I felt confident about the commitment of the company to their customers that they were going to be around for a long time. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YM was getting more expensive every year, but the costs did not reflect an increase in value in the product. There were membership communication aspects to the software that we never used because they were confusing, not intuitive, and just added another communication layer for folks. Review Source Response from Novi AMS April 28, 2021 We love working with Therese and we so appreciate you sharing your thoughts and feedback so we continually learn how to improve for ACP and our other customers. We couldn't do it without you! LM Lindsey M. Executive Vice President Real Estate Used the software for: 2+ years ### "No one wants to do a data migration, but it's SO worth it! " March 31, 2021 5.0 I have been so very pleased with Novi. The team is great. They are always there if you need support, and they are also so proactive in improving the software and user experience. I would recommend Novi to anyone! Pros I find that Novi integrates so seamlessly with Quickbooks and our constant contact to be the most helpful feature. Having programs that speak to one another just really helps to keep everything organized and streamlined. The streamlining process removed a lot of potential for human error out of our business model, and it also helped to increase our revenue. Novi frees up our time to help focus more on growing our membership, and it also has great opportunities to create some non-dues revenue. Cons They are always looking for ways to help improve the software, so sometimes there is a little bit of a learning curve to figure out the new offerings. While it can be annoying to have to learn something new, it's always great when you master the new skill. They are always focusing on improving! Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) It was called Weblink when we used it, and it just was very stunted in how it worked and what it offered for us. Review Source Response from Novi AMS April 28, 2021 Saved staff time + streamlined process + increased revenue... that's music to my ears, Lindsey!! Thank you so much for sharing that feedback with us and our potential partners. We look forward to many more successful years partnering with FCAA. TO Tracy O. Association Executive Real Estate Used the software for: 6-12 months ### "Excellent Customer Service" January 10, 2024 5.0 Pros Integration with QuickBooks Online was one of the things that we switched for. We wanted to be able to keep customer information on customer accounts. The onboarding and customer service are fantastic. Cons It's been a learning curve figuring out how to make website changes but I'm getting there. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) They had no customer service and the way the invoices and payments integrated with QuickBooks was clunky and often resulted in errors. Review Source Response from Novi AMS January 11, 2024 Thank you so much for taking the time to leave us a review, Tracy! I'm so glad to hear you've had a great experience with the QBO integration and our customer support team. KS Kris S. Director of Knowledge Development Non-Profit Organization Management Used the software for: 1-2 years ### "NOVI's capability and ease of use sold us (and is keeping us)" June 30, 2023 5.0 Highly recommended! Pros Member management toolMember/customer data customization capabilityIntegration with QBO Cons Sometimes the website doesn't look as professional as we'd like it to look. But, overall, it has been serving our needs well. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was powerful, but too complex for our small team. Support was also hard to get without paying $$ which of course can be limited for a small NGO. Review Source SF Sarah F. Vice President Operations Real Estate Used the software for: 2+ years ### "Novi AMS Efficiency " May 9, 2024 5.0 Pros Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue. We no longer have to build work arounds to get the information we need to make informed decisions. Novi has allowed out team to become incredibly efficient, which in turn allows us to be creative and innovative. Being a Novi customer means being a part of the Novi family. They value your input and strive for continually improvement based off customer needs. It truly is an AMS built by associations for associations. Cons Nothing. There is nothing I would change about Novi. Review Source BT Brenda T. Office Manager Information Services Used the software for: 6-12 months ### "Great Program" September 26, 2019 5.0 The biggest problem solved for me was online registration for our meetings. Prior to Novi I manually registered our members, sometimes this could be for 300 people. I now have more time for other duties. Everyone from the start at implementation through months afterwards has been very helpful. They really listen to your problems and offer ideas very quickly. If you have a suggestions for streamline something, they really do listen and sometimes they implement the idea. They area always open to ideas to make everything work more efficiently. Every is so helpful, no matter how small the issue. Pros I really like that Novi & QBO work together, this saves me time with posting payments, creating invoices & running reports, registrations for our meetings. Instead of multiple programs having to be merged together, all of the information is in one place. The Events module is also a great time saver for me. Our members can finally register online for our meetings very easily. They really like the ease of paying invoices online too. I also like the ability to have more than one window open while working in Novi, so easy to copy and paste from one page to another. I like they way they explain why something is not a good idea, instead of just say no, that won't work. Cons One thing I really do not like is the Guest function. I have members register for our meeting as a Guest even though they are in the database, most of the time they don't even try to log in, which is frustrating for me. I cannot merge these two records when this happens. Yes, some people need to register as Guest, but the majorities are our members are in the database. It would be nice to have a way to merge these records. Reason for choosing Novi AMS We chose Novi because it could do pretty much everything we were looking for that our old database programs could not. It had the QBO feature, which really appealed to me, plus true online registration. Our website has never looked so professional either. Having a great team to work with is so important to a great working relationship. Review Source Response from Novi AMS October 1, 2019 Brenda, thank you so much for your feedback. Our goal from day one was to help automate your work day so you could focus on the mission of your association. Hearing that we've been able to help do that for you is what gets us excited to go to work every morning. We just released a new update on the "guest functionality" that we think will help address your concerns. We will reach out to you to get you those details! SC Suzanne C. Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "It's a No Brainer" November 30, 2022 5.0 Excellent! The customer service is great, the chat feature is super helpful with quck 'how to" questions and the white papers are very helpful with processes. Pros Super easy to use. Once you have the rules set up, a lot of what used to be manual processes with other AMS systems are automatic with NOVI. Cons I would like an ap developed for the website. I know it is responsive, but an ap gives more features, reminders, text capabiities that could be handy. Reason for choosing Novi AMS There were no other options. I knew too much about NOVI, by knowing it's developers that it was a No Brainer. Review Source Kimberly M. LIS Analyst Information Technology and Services Used the software for: 1-2 years ### "The clear choice for our organization" January 17, 2023 5.0 We were maintaining or organization with a myriad of moving parts, open source applications, WordPress, you name it. Novi allowed us to integrate everything together in one system that as a volunteer organization will be easier to maintain going forward and easier to train others, as members come in or move on. Pros The onboarding process was top notch, Novi's staff was amazing. They're always willing to help and listen to ideas too. The software was fairly intuitive to us as we started managing our content and members. Integration with MailChimp has made contacting our members such a breeze. Cons Integration with our social media accounts would be huge for us, and I'm hoping they're working towards that soon. Review Source JK Jason K. Executive Director Education Management Used the software for: 1-2 years ### "One year in and all the reviews I have read were on target." May 30, 2023 5.0 Pros The ability to have multi-tiered, multi-priced costs for our events is huge. Cons The thing I like the most about Novi is their ability to listen to their client's concerns. You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. For example, we had some issues with email deliverability. I had a call with the head of development and the CEO and they worked the problem. They then emailed me back with the solutions and then I had another meeting with the CEO and he showed me the software change they had made to correct our issue, and the issues of all their clients. Reason for choosing Novi AMS Read all the reviews and interviewed 15 to 20 different providers. While NOVI was more expensive, the support is SUPERB and well worth everything. Review Source Response from Novi AMS June 3, 2023 Jason, we really appreciate you taking the time to provide your feedback. Also, how has it already been a year?! We enjoy working with you and the NJPO team. Thanks for working with us to make Novi a better system for all! SH Susan H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Novi & it's Staff are the BEST!" June 30, 2023 5.0 Pros My most favorite feature of NoviAms is the Help Center! The staff members in the Help Center are so very important to me since I am a one-person office and have no other staff members to assist when I have questions. The Help Center staff members are always so very helpful when I have questions regarding any process(es) in our Novi System, and if they don't have an immediate reply regarding my questions, they will have a replly usually within an hour. And if they don't have an answer for me immediately, they will always research the issue(s) regarding my question and get back to me with an answer shortly. These staff members are The Best of the Best! Cons I can't think of anything at this time that I don't like about Novi! Review Source AC April C. Education and Member services Manager Real Estate Used the software for: 6-12 months ### "Great software to allow us to continue to add value to our memebers!" September 22, 2023 4.0 Pros I really like that you can easily pull data from users. As well as being able to create groups, this allows us to narrow down our target audience of members to ensure that we are getting the appropriate messaging to the right people. Cons I haven’t been using long so I am still learning so don’t have anything negative to say at the moment Review Source Response from Novi AMS September 27, 2023 Thank you for taking a few moments to share your feedback, April! Please don't hesitate to reach out to the team as you continue to learn the system :) We are here to help! JS Jennifer S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great management software" March 31, 2021 5.0 Novi is the best at customer service! There are articles to read, informative roundtables to attend, online chat help, and my onboarding people are still reachable even months after being a client. Super fast response and simple instructions on how to update and fix absolutely anything. Novi is always coming out with new features to make every part more functional and internet safe and savvy. Pros Integrating into Novi was absolutely seamless! The onboarding team was informative and helpful every step of the way. There was no guess work on the expectations and constant customer support. I like several features the most - entering new members and staff is easy, and so is making changes on the website. Creating and managing events is simple - and so is managing registrations. I love the countdown feature to show how many tickets are left to create a sense of urgency to sell out! I love that all of my members and staff integrate with Constant Contact. I can create lists in Novi that carry over, so I am only sending information to the groups that it pertains to, rather than all the members, all the time. I am sure that they appreciate less emails also! I also like that you really can not make a duplicate business or person entry at all, or a duplicate registration, less room for error, and accounting and member/unit count mistakes. The dashboards are my favorite - I always know how many members I have and how much $ is outstanding. Cons The accounting was different for me, not that it is a con, just not all transactions can be fixed or created through Novi. But, after a few months of getting familiar with all the aspects of QB and QB Payments, it meshes well now. I was used to doing all payables and receivables in one place. Reason for choosing Novi AMS N/A Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Jennifer, and I'm so glad to hear your onboarding experience was seamless. I'll be sure to pass that and the features you are really enjoying along to the team :) Thank you again! DH Dominica H. Owner Accounting Used the software for: 2+ years ### "Fan of the Novi Team" April 1, 2021 5.0 I have been a user since 2016. I was an employee that transitioned from another product to novi. I then became my own business and my clients are novi users who have hired me on for their accounting needs. I get to see a lot of different users interact with novi and I have to say all of them tell me how happy they are that they moved to novi. Pros The thing I like most about novi is that it is so reliable and completes many tasks automatically. It has a seamless hookup with QuickBooks, one that can be counted on to record the transactions accurately. Then there is the staff, they are always ready to help their customers learn. They reach out on a regular basis to check in with them and see if they need anything. When customers suggest a feature that they would like, the novi team goes right to work to make it a reality if it's possible. Cons The problem here is that anything I could write here has already been taken care of. Then again, that's not a problem that's fantastic! The novi team does not want their customers to be unhappy and are constantly adding more capability to their product. Review Source Response from Novi AMS June 14, 2021 Thank you for the review, Dominica! You have been instrumental in our success with the continual feedback you provide. We truly can't do this without customers like you. Thank you! MS Mark S. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Novi is AMAZING!" March 31, 2021 5.0 Our overall experience has been great from the very start. We couldn't be happier! Pros There are SO MANY great things about Novi that I hardly know where to start. It is easy to learn, easy to use, and the implementation was seamless. The integration with QuickBooks Online works so well behind the scenes that you hardly even notice that it's happening. I am a HUGE fan. Cons I can't think of anything that I don't like or that needs to be improved. One reason is that Novi is constantly evolving and improving. As soon as we think of something that we want or need, Novi has usually beaten us to the punch and is already working on rolling it out. Review Source Response from Novi AMS May 10, 2021 Thank you so much for the kind words, Mark. We always appreciate your willingness to give us feedback and lend advice to our other customers as well. We look forward to many more successful years as partners! JM Jason M. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use for members and staff. NOVI is the best in class AMS" May 31, 2022 5.0 The NOVI team is committed to providing a great product and stellar customer service. They go above and beyond to support us on every level. Pros The integration of Quickbooks at every level helps reduce staff labor so that we can focus on serving our members and growing GMA Cons The software does everything we need and more. We would like the back office to be mobile-friendly Reason for choosing Novi AMS It WORKS and the member-facing website is AWESOME Review Source Response from Novi AMS June 1, 2022 Jason, thank you so much for the review! We love our partnership with GMA and look forward to many years of success! Talk to a Capterra advisor for free and get results within 15 minutes.