# Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Novi AMS the right Association Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188714/Novi-AMS/reviews --- Novi AMS 4.9 (122) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Novi AMS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. “ March 23, 2026 JS Jane S Special ProjectsEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats.“ January 22, 2026 Kate S Member Engagement ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc.“ February 3, 2026 John O Membership Experience and Education DirectorHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “We don't expect perfection, and they will admit when they made a mistake.“ August 1, 2025 AE Andrea E Client Services AdministratorManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “The membership, website, and process (dues) management system are well worth the cost!“ January 19, 2026 JC Jeanne C VP of Finance & AdministrationReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “it's ok but when you're on a plane and want to work you can't get a text.“ July 1, 2023 HR Haley R Member EngagementEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We love because Novi is well designed and intuitive, but mostly because the support staff is amazing!“ February 3, 2026 Anna M Operations DirectorRenewables & Environment, 2 - 10 employeesUsed the software for: Less than 6 months. “We have yet to find faults despite trying to break the system.“ June 9, 2023 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith K. Communications Director and Database Manager Insurance Used the software for: 1-2 years ### "Novi is AWESOME! I highly recommend!!!" December 9, 2025 5.0 I've been in the association management for the past 20 years. I've used home grown Access databases as well as Growthzone, Arwin AMS, and Memberclicks. Novi AMS by far is the best I have personally used. Pros It's an associate management software that is designed by individuals who actually worked within association management. They understand our pain points! Cons Nothing really comes to mind. I've been trying to think of something and I just can't really come up with anything. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS I was pretty much set on Growthzone, but my Exec asked me to check Novi out, so I did. The thing that transformed my opinion was that Novi has a strong Quickbooks integration. They designed Novi to work seamlessly with Quickbooks. Additionally Novi doesn't take the approach to do everthing under the sun. They have an open API which allows us to integrate with additional online resources that we were already using such as constant contact. This was a gamechanger for us. They handle the important things with association management and for those organizations that want more options they can work with other online software that provides that additional functionality. Switched from [NOAH](https://www.capterra.com/p/27168/NOAH/) We used Arwin MEP which was part of the Noah. It was overpriced, under preformed, built on old technology, very limited customer support. They didn't have enough staff to deal with issues that arose over time. Review Source Response from Novi AMS December 12, 2025 Thanks for your kind words Keith! We definitely always strive to understand the ongoing challenges that associations face and continue to evolve Novi to help tackle those challenges. We're excited to have you onboard and can't wait to watch you grow! JS Jane S. Special Projects Education Management Used the software for: 2+ years ### "Best experience we've ever had with a third-party product" January 22, 2026 5.0 We have been with Novi AMS for over two years. It was (and continues to be) the best decision we've ever made to switch to them to manage our association. Not only is the product everything they promised during the sales process, but they regularly add and improve features, as well as taking into account customer requests for additions. And unlike other third-party products we use/have used, they don't have a premium tier or try to upsell you on buying more features - as far as I know, everything they offer is available to everyone who is their customer. Pros Where Novi AMS truly stands out as a company is that they genuinely WANT to improve their product and themselves - they listen to their customers, they think about what they can do to make their product what we need, and they are still at a size where they can and do try to treat every customer as an individual, rather than as a number being added to their bottom line. And to be clear, treating every customer as an individual and asking that all your employees try to keep that in mind is a decision - it is not something that automatically happens with small companies or something that you can state once as the mission of your company and just expect everyone to follow - this is something that someone somewhere in the company made an active decision about and then did their best to model the behavior they wanted. They have largely succeeded. Cons Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats. Also there is no mobile version yet but I believe that is already in their list of improvements coming up soon. Alternatives considered [MemberLeap](https://www.capterra.com/p/47310/MemberLeap/) Reason for choosing Novi AMS No other product could handle people who frequently change organizations. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YourMembership was unable to handle people changing organizations which happens frequently in our area. Review Source Response from Novi AMS February 5, 2026 Wow Jane - thank you so much for your glowing review! It's great to hear how we stand out to you as a company. Improving our support and product development based on customer needs has definitely been an intentional decision from the very beginning. We appreciate your feedback regarding mobile and you’re correct - work is being done to optimize areas on the backend to be more mobile-friendly! SL Sylvia L. Association Executive Professional Training & Coaching Used the software for: 1-2 years ### "Using Novi For a Couple of Years" March 31, 2021 4.0 We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed! Pros Lots of support from staff. Various categories. Cons Some features can be confusing or are not simplified. Review Source Response from Novi AMS April 13, 2021 Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull. HR Haley R. Member Engagement Education Management Used the software for: 2+ years ### "Design, Functionality, and Amazing Support!" February 3, 2026 5.0 Pros We love because Novi is well designed and intuitive, but mostly because the support staff is amazing! They are constantly providing trainings, listening to their customers, responsive to requests, and making improvements that meet our needs. Cons There is not much negative we can say about our experience so far with Novi. If there is something not working or an improvement we request, they have always worked diligently for resolution. Review Source SL Sarah L. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Yes, it is possible to love your AMS!" December 9, 2025 5.0 We've been very happy. Every step, from onboarding through our first full year with the product has been satisfactory. Pros The platform really feels like it was built for the work we do as a small trade association. Everything from website management, reporting, Cons I have no complaints. We have seen new features that address any small complaints even in the our first year as customers. We're extremely happy with the platform and most of all the customer support and investment in product improvement. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[Tucan.ai](https://www.capterra.com/p/264750/Tucanai/) Reason for choosing Novi AMS Superior product for our needs and excellent customer relations Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) MemberClicks offered abysmal customer service and an insufficient product that was not designed for trade associations Review Source Response from Novi AMS December 10, 2025 Hi Sarah - wow, thank you so much for your kind words and 5 star review! We’re so happy to hear your onboarding and first year have been such a great experience. And we especially appreciate you calling out our support and product improvements - both teams work super hard to ensure customers are getting what they need from Novi. We’re glad its been such a smooth first year and we look forward to many more years to come! HC Heather C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NOVI - Your AMS Partner" April 29, 2025 5.0 As a small affiliate, NOVI feels like another partner in our day to day operations. From the top to the bottom, the NOVI Team cares about us, the customer. I can't imagine how I did this before using NOVI. Pros The customer service is top notch! If their team can't answer a question, they take the time to dig in and figure out how they can help. They truly feel like a partner in our association. Cons No complaints here! Anytime we have an issue, the little blue bubble is always there to save the day! Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) We were getting zero customer service. If something didn't work for us, there was no option of working through it with their team. Review Source Response from Novi AMS July 31, 2025 This absolutely made our day — thank you! We aim to be a true partner to the associations we serve, so hearing that it feels that way on your end too is the best kind of feedback we could ask for. I’m especially glad to hear the team (and our trusty little blue bubble!) have been there for you when you’ve needed support. We know how much heart and hustle go into running a small affiliate, and it’s an honor to be part of your daily operations. Thanks again for taking the time to share this — we’re grateful to work alongside you! JM Janice M. Director of Membership and Community Non-Profit Organization Management Used the software for: Less than 6 months ### "Can't say enough great things about Novi!" September 2, 2025 5.0 The overall Novi experience has been fantastic! Our conversion into Novi was the smoothest process anyone on our staff has experienced! Pros Customer services is amazing! Functionality is far above what we've been working with with in the past 18 months. Novi is also the most user friendly AMS I have personally worked with in the past 20+ years. Cons That we didn't find it sooner. Once we started hearing about it from other users through so many random connections, it was clear we had to do a demo which was all it took to win us over. Alternatives considered [ClearVantage](https://www.capterra.com/p/18086/ClearVantage/) Reason for choosing Novi AMS Word of mouth from current users and others could not say enough about it. Switched from [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/) Lack of functionality, terrible customer service, system stability. Review Source Andrew H. Advocacy Membership Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Novi AMS Review" March 20, 2024 5.0 Amazing! We're so happy we switched to Novi and it's definitely worth the price. Pros Ease of use combined with exceptional staff responsiveness Cons Honestly not much to say here. You can barely use the backend from a mobile device but there's not much of a reason to do so anyway. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing Novi AMS Novi offered a better admin experience and had more features at the time. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) If you only take one thing away from this review, NEVER try to make your own custom AMS. Use any company. Custom is the worst experience possible. Review Source Response from Novi AMS March 26, 2024 Hi Andrew! Thank you so much for your thoughtful review! We're excited to hear that you're finding Novi AMS easy to use and that our team's responsiveness has met your expectations. We appreciate your feedback regarding mobile device compatibility and will certainly consider improvements in that area! Thanks again! Michael G. Head of Systems and Technology Non-Profit Organization Management Used the software for: 6-12 months ### "Fanatical customer service. Perfect fit for a hybrid professional organization." April 22, 2022 5.0 We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021.  1. AMS selection process: exceptional.  \[SENSITIVE CONTENT\] and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage. 2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team. 3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service. 4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's tea Pros Novi does not try to do too many things inside one system. It focuses on member management and transactions, events, and ease of integrations with other best of breed systems. This allows us to built the optimal business IT ecosystem comprised of focus-built system each of which is best in what it does and fits our requirements. Spectacular customer service and support. Hands down the best I have experienced. Cons Nothing really comes to mind. My very esoteric need is to easily replicate production environment into staging. This is not really supported in an automated way. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[Wicket](https://www.capterra.com/p/185762/Wicket/) Reason for choosing Novi AMS Modern open API, tight integration with QuickBooks Online, ease of membership management and renewals, intuitive elegant interface. Review Source Response from Novi AMS April 27, 2022 Misha, First, thank you for taking the time to write such a thoughtful and informative review. Second -- we've loved having you and your team on Novi to continue to challenge us and push us in new ways, making Novi a better system for all. We look forward to many more years of partnership with CLOC! KM Kendall M. Director of Grants and Quality Data Non-Profit Organization Management Used the software for: 1-2 years ### "A robust and intuitive AMS" July 29, 2025 5.0 My experience has been nothing but positive. I would absolutely recommend Novi to my peers, whether you're a small and mighty association or a larger organization. Pros We are a smaller association with 4 staff members. Novi helps us do our jobs more effectively and efficiently. It's a very user-friendly platform and so simple to navigate, but offers everything we need and then some. The two-way sync with QuickBooks is what originally sold us. But I also find both the membership management and web development tools intuitive and robust, and love having them both under one roof. Novi thinks of things we need before we do! (Love the newer census and NPS features.) Their team is extremely responsive to our questions and proactive in providing trainings and support as well as system improvements that are actually based on user requests. Cons I have yet to find anything Novi can't do for us. They're constantly evolving to fit the needs of their users. Review Source Response from Novi AMS July 31, 2025 Wow, Kendall — thank you so much for this incredibly thoughtful feedback. It means the world to us to hear how Novi is making a difference for your team, especially knowing how much you all do with a small staff. I love that the team has started utilizing some of the newer features, like the NPS and census. That’s exactly what we hope for. I’ll be sure to share your kind words with our team — feedback like this fuels us and keeps us focused on what matters most: helping associations thrive. Thank you again for being part of the Novi family. We’re grateful for you! KH Kim H. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easiest software implementation ever!" April 18, 2022 5.0 The entire team form sales to training and conversion were amazing. By then end of the timeline, they felt like friends. The continued support through their Intercom tool is fast, and you always get the answers you need. Pros The website development and subsequent management was hands-down the biggest asset. In addition, having all my member data in one location increased efficiency and freed me to focus on other things. Cons Not one con to this product at all! I have not found one component that doesn't fully meet & exceed my expectations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Novi AMS Novi has everything I need in one place including our website. I am not a developer and I find it super easy to work with in every capacity. Review Source Response from Novi AMS May 6, 2022 Thank you so much for your review, Kim! Creating efficiencies and customer support is kind of our jam here at Novi and I'm so happy to hear that feedback. Don't ever hesitate to reach out with feedback or questions. Thank you again! KG Kymberly G. Director of Marketing and Sales Building Materials Used the software for: 1-2 years ### "Simply the BEST AMS." May 25, 2023 5.0 Pros I love everything about Novi. I love how well they listen to their users and how often they implement new features. The software is very user-friendly and easy to customize. I can create new pages on our website very easily, and their help articles are easy to follow and use. Cons I wish I better understood the limitations when I first signed up, but that was my own fault. I didn't know about Zapier, Map Dynamics, and other programs I would need to integrate and hadn't budgeted for them. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) FileMaker was antiquated, not user-friendly, and did not do anything we needed to do to bring our association into the 21st century. Review Source Response from Novi AMS May 30, 2023 Thank you so much for your feedback and review, Kymberly! The enthusiasm you bring to learning and sharing best practices is much appreciated by our team and other customers. We look forward to many years of successful partnerships to come! EC Erin C. Operations and Events Manager Professional Training & Coaching Used the software for: 6-12 months ### "A tool that grows with your organization" January 23, 2024 5.0 Overall, Novi is a great product, and I would recommend it to others. Pros I love that Novi was built by its users and continues to be. They are constantly making improvements, and I love that customer service is so accessible! It has made my job so much easier. Cons I struggle with the member renewal process, which seems much more complicated than it needs to be. Also, there is a steep learning curve with the Quickbooks integration, which I am still learning six months in. Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Reason for choosing Novi AMS It checked the boxes of requirements that we had. Switched from [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) The software was being sunset, and it was no longer meeting our growing needs. Review Source TO Tracy O. Association Executive Real Estate Used the software for: 6-12 months ### "Excellent Customer Service" January 10, 2024 5.0 Pros Integration with QuickBooks Online was one of the things that we switched for. We wanted to be able to keep customer information on customer accounts. The onboarding and customer service are fantastic. Cons It's been a learning curve figuring out how to make website changes but I'm getting there. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) They had no customer service and the way the invoices and payments integrated with QuickBooks was clunky and often resulted in errors. Review Source Response from Novi AMS January 11, 2024 Thank you so much for taking the time to leave us a review, Tracy! I'm so glad to hear you've had a great experience with the QBO integration and our customer support team. KS Kris S. Director of Knowledge Development Non-Profit Organization Management Used the software for: 1-2 years ### "NOVI's capability and ease of use sold us (and is keeping us)" June 30, 2023 5.0 Highly recommended! Pros Member management toolMember/customer data customization capabilityIntegration with QBO Cons Sometimes the website doesn't look as professional as we'd like it to look. But, overall, it has been serving our needs well. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was powerful, but too complex for our small team. Support was also hard to get without paying $$ which of course can be limited for a small NGO. Review Source VR Verified Reviewer Membership Experience and Education Director Higher Education Used the software for: 2+ years ### "You can end the search for your next AMS now! It's Novi!" August 1, 2025 5.0 I would encourage any association to give Novi AMS strong consideration as their next AMS. They are a true partner for our association! Pros Novi is built on QuickBooks, so the integration is seamless. The Novi staff respond to our questions and inquiries within 20 minutes - our previous provider wouldn't even acknowledge our submission for three months. The Novi team cares greatly about their client associations. Novi is always innovating and are using AI to bring new value to associations. Cons Nothing. We don't expect perfection, and they will admit when they made a mistake. They are always thinking about offering more value to associations. Review Source CJ Christian J. Public Relations / Marketing / Tech Non-Profit Organization Management Used the software for: 2+ years ### "NOVI AMS if you have been looking for an AMS, sign up now. NOVI is the best out there!" April 24, 2023 5.0 Pros There are a million reasons why we chose and continue to choose NOVI for our association management software. First and foremost, the customer service is bar none. Have a feature you really care about but cant find? They will personally help you find it or submit it as a suggestion for future updates. NOVI is one of the few companies I've felt like actually cares about me after the sale has gone through. We've been customers for over 5 years and have loved every minute of it. The platform is easy to use and reliable. It makes my job so much easier knowing I don't have to worry about our website. These guys are fantastic, I recommend them to everyone in search of an AMS! Cons The only complaint here would be our association's need for specific features to be included. I say this full well knowing how incredible the team is at adding new features and listening to what we care about most. No doubt we will see these features at some point. Review Source Response from Novi AMS April 26, 2023 Wow, Christian! I read this first thing in the morning and what a great start to the day. Thank you so much for your kind words and for taking the time to write this review. We've loved working with RWAU and appreciate your support since (almost) the beginning. Here's to the next 5 years! DM Denise M. Association Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Extremely happy with Novi AMS" June 27, 2022 5.0 I love Novi AMS and the excellent and outstanding service I receive from one of the best teams in the country. I would most definitely refer other association executive to join in on the Novi AMS software and make their jobs more enjoyable and efficient. Pros We were old school for many years meaning, we manual entered membership data in Excel spread sheets. In 2018, GCAA began the transaction of moving all membership data to Novi AMS which made my role as the executive director so much more efficient and organized. I am now able to pull up membership account which ease and find all info in one place. This better serves my association members and makes my job so much more enjoyable. Being web based I can now work from anywhere and give better customer service. Plus hosting events with registration, invoices and having communication thru the events has been a huge benefit in our attendance. The ability to get the training needed after onboarding and the relationships that have formed after the last couple years has been a true blessing. There is never anything that I do not get help with immediately due to the best and most professional costumer service. Cons I really cannot name a single thing I least like about this software, however I believe an app that we can use on our mobile devices would be a great addition. Reason for choosing Novi AMS The software was affordable but for an association of our size, and the fact that we were not budgeted it was expensive to us in the beginning. The presentation was sincere when given to our board of directors and because we knew we were getting a great software to help us better manage our data, we were ready for the upgrade. The biggest difference for me personally was knowing that the team at NOVI was delivering the training and onboarding process in the most sincere way. You could tell each team member really cared and wanted to make sure we were successful in the transition. You just do not get that type of customer empathy in todays professional world. It meant so much to me that they were very patient, understanding and worked with my schedule. Still to this day, I know that if I have a question or need more training they drop everything to help. The software has changed our association and we have grown since we made the change, but the people is what makes it so positive and successful. Review Source Response from Novi AMS June 29, 2022 This is going to sound super cheesy, but who doesn't like a little cheese? Denise, your review literally had me tearing up. Thanks so much for the thoughtful feedback. We work hard to be customer-centric and your comment about sincerity and making your job easier is why we love working here and for our customers. THANK YOU! JC Jeanne C. VP of Finance & Administration Real Estate Used the software for: 2+ years ### "NOVI AMS and why you should choose it." July 1, 2023 5.0 The ease of use with NOVI is amazing. it's so user friendly and always improving. The NOVI team is amazing they really listen to your concerns and feedback. Unlike other database systems I've used, I'm not trying to find something better - I've found it. Pros The way it integrates with QuickBooks and ease of tracking payments and memberships. it's great for events and advertising. Ease for member use also. Cons I don't really have any cons. i am annoyed that i have to get a text every time I log into the database, and no one seems to have fix. it's ok but when you're on a plane and want to work you can't get a text. Reason for choosing Novi AMS We were one of the first associations to buy into NOVI. NAA was offering an option but it was so expensive. Review Source Response from Novi AMS July 5, 2023 Thank you so much for your review, Jeanne! We've appreciated AOBA's continued partnership throughout the years. I can see how the two-factor authentication text option would not be ideal when on a plane. I'll email you separately about setting up 2FA via an authenticator app instead which should get you back to working in the air! TR Tonya R. Executive Director Telecommunications Used the software for: Less than 6 months ### "Great Option for a Smaller Association" May 10, 2021 5.0 I cannot say enough about the Novi team and the process from start to launch. Their approach to our project was thoughtful and incredibly organized with milestones and check-ins throughout. A project of this size can quickly become overwhelming but Novi's support and regular outreach kept us focused and moving forward. We are a small staff with tech-savvy limitations and Novi was there for us every step of the way. This product was created for an association like ours. Post launch Novi continues to provide regular roundtables on their products and open forums to discuss any issues and get your questions answered. Pros We're a few months in to using Novi's AMS and are thrilled with the result. As a membership association with a small staff, it was imperative that we identified a product that was easy to understand, seamless to train our staff across the board and customizable based on our unique needs. Novi's AMS solution really delivered. The main database dashboard provides an easy-to-understand overview of membership numbers and income. From there, you can quickly dive into groups, events, ecommerce, blogs and more that can be customized for your organization. The website is my favorite part. We were using a clunky, custom-build from a decade ago and the capabilities we have with Novi's product are unparalleled. We needed a solution that we could roll-out quickly and Novi had our entire new system up and running in just a few months. The interaction within the various cogs of the system has been seamless and the ability to link to Constant Contact has cut down on staff time. Cons We're really still in the discovery phase for everything Novi has to offer. Our association has some incredibly nuanced membership categories and ecommerce packages that required workarounds or an additional brainstorming session to identify if these "special cases" still serve our membership's needs. Whenever we hit a potential roadblock, the Novi team was incredibly patient and went back to the drawing board multiple times to suggest potential solutions. We really kept the mindset of, if a solution couldn't be found within Novi, it's probably something we shouldn't be doing anyway. Approach any roadblocks with the software with new solutions for your association and it's a win-win. Review Source Response from Novi AMS June 1, 2021 Thank you for taking the time to write us a review, Tonya! So glad to hear you are thrilled with the results and it's been easy to use and our team was organized and helpful during onboarding! LC Lori C. Sr. Director of Marketing & Events Events Services Used the software for: 2+ years ### "NOVI AMS is AMAZING!" September 22, 2023 5.0 NOVI AMS has been a pleasure to work with. Their yearly conference is a must attend event. At the conferene they work hand in hand with their users to elevate our experience with the product and give us the opportunity to vote on which new features to implement next. Pros NOVI AMS is intuitive and very easy to learn and use. Event set up is quick and the group and reporting features make budget projections a breeze! Cons I love everything about NOVI! If I ever do encounter an issue their team responds asap to help resolve the issue. Review Source Response from Novi AMS September 27, 2023 Awww, thank you so much, Lori! It's been so much fun to work with you and the entire team. You guys are doing great work over there and we are honored to be a small part of the success. JS Jennifer S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great management software" March 31, 2021 5.0 Novi is the best at customer service! There are articles to read, informative roundtables to attend, online chat help, and my onboarding people are still reachable even months after being a client. Super fast response and simple instructions on how to update and fix absolutely anything. Novi is always coming out with new features to make every part more functional and internet safe and savvy. Pros Integrating into Novi was absolutely seamless! The onboarding team was informative and helpful every step of the way. There was no guess work on the expectations and constant customer support. I like several features the most - entering new members and staff is easy, and so is making changes on the website. Creating and managing events is simple - and so is managing registrations. I love the countdown feature to show how many tickets are left to create a sense of urgency to sell out! I love that all of my members and staff integrate with Constant Contact. I can create lists in Novi that carry over, so I am only sending information to the groups that it pertains to, rather than all the members, all the time. I am sure that they appreciate less emails also! I also like that you really can not make a duplicate business or person entry at all, or a duplicate registration, less room for error, and accounting and member/unit count mistakes. The dashboards are my favorite - I always know how many members I have and how much $ is outstanding. Cons The accounting was different for me, not that it is a con, just not all transactions can be fixed or created through Novi. But, after a few months of getting familiar with all the aspects of QB and QB Payments, it meshes well now. I was used to doing all payables and receivables in one place. Reason for choosing Novi AMS N/A Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Jennifer, and I'm so glad to hear your onboarding experience was seamless. I'll be sure to pass that and the features you are really enjoying along to the team :) Thank you again! DH Dominica H. Owner Accounting Used the software for: 2+ years ### "Fan of the Novi Team" April 1, 2021 5.0 I have been a user since 2016. I was an employee that transitioned from another product to novi. I then became my own business and my clients are novi users who have hired me on for their accounting needs. I get to see a lot of different users interact with novi and I have to say all of them tell me how happy they are that they moved to novi. Pros The thing I like most about novi is that it is so reliable and completes many tasks automatically. It has a seamless hookup with QuickBooks, one that can be counted on to record the transactions accurately. Then there is the staff, they are always ready to help their customers learn. They reach out on a regular basis to check in with them and see if they need anything. When customers suggest a feature that they would like, the novi team goes right to work to make it a reality if it's possible. Cons The problem here is that anything I could write here has already been taken care of. Then again, that's not a problem that's fantastic! The novi team does not want their customers to be unhappy and are constantly adding more capability to their product. Review Source Response from Novi AMS June 14, 2021 Thank you for the review, Dominica! You have been instrumental in our success with the continual feedback you provide. We truly can't do this without customers like you. Thank you! MS Mark S. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Novi is AMAZING!" March 31, 2021 5.0 Our overall experience has been great from the very start. We couldn't be happier! Pros There are SO MANY great things about Novi that I hardly know where to start. It is easy to learn, easy to use, and the implementation was seamless. The integration with QuickBooks Online works so well behind the scenes that you hardly even notice that it's happening. I am a HUGE fan. Cons I can't think of anything that I don't like or that needs to be improved. One reason is that Novi is constantly evolving and improving. As soon as we think of something that we want or need, Novi has usually beaten us to the punch and is already working on rolling it out. Review Source Response from Novi AMS May 10, 2021 Thank you so much for the kind words, Mark. We always appreciate your willingness to give us feedback and lend advice to our other customers as well. We look forward to many more successful years as partners! JM Jason M. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use for members and staff. NOVI is the best in class AMS" May 31, 2022 5.0 The NOVI team is committed to providing a great product and stellar customer service. They go above and beyond to support us on every level. Pros The integration of Quickbooks at every level helps reduce staff labor so that we can focus on serving our members and growing GMA Cons The software does everything we need and more. We would like the back office to be mobile-friendly Reason for choosing Novi AMS It WORKS and the member-facing website is AWESOME Review Source Response from Novi AMS June 1, 2022 Jason, thank you so much for the review! We love our partnership with GMA and look forward to many years of success! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.