# InsightPro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InsightPro Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/188567/InsightPro --- # InsightPro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) InsightPro ## What is InsightPro? Specifically built for manufacturers and other warranty providers to manage the overall warranty claims process efficiently from beginning to end, including field service. The system design streamlines communication, workflows and simplifies the warranty process for office staff, service techs and your customers. Close claims faster, easier, reduce costs and boost service levels. Advanced analytics and robust reporting provide visibility to manage & improve performance. For use in USA & Canada. ## What is InsightPro used for? [Warranty Management](https://www.capterra.com/warranty-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $600 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## InsightPro alternatives Highest Rated [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188567/InsightPro/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Approval Process Control Manage the process of evaluating documents or requests submitted for approval Billing & Invoicing Create, manage, and send invoices or bills to customers InsightPro 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Process of submitting and following up on claims with insurance companies Private online space that lets businesses securely share documents and provide information access to clients Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Identifying if all conditions that entitle a client to certain benefits are met Store and access documents, forms, and photos in one centralized place Intended to be used by field service companies Intended to be used by general contractors Intended to be used by manufacturers Store, manage and track all forms in a centralized location Information, data and reports that are being tracked over time Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Track parts inventory levels and manage re-stocking Swipe a credit card or manually process payments while with the customer in the field Create, manage, and track policies and procedures within an organization The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Arrange for repairs to be performed and track prior repairs to the same item Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Arrange for and track that service agreed upon under warranty is scheduled and performed Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Review data from past periods to reveal recurring tendencies and predict future performance Track, approve or deny warranty requests and manage associated customer communications Track the duration and expiration of warranty as well as any obligations under that warranty Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (18) 4.4 Based on 18 reviews ## Pricing Value for money 4.5 (13) Basic $600.00 Per Month Value for money 4.5 (13) 4.5 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(14) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HS Hailey S. Consumers and Tech Support Building Materials ### "InsightPro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2020 Great Pros Easy to use, updates periodically, clearly laid out Cons Reminders don’t always notify when they are supposed to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2021 Thank you for sharing that you like the Easy-to-Use design & clear layout of the warranty claim management software. We'll continue to add enhancement updates as soon as they are ready. Please contact us anytime you need help, have questions or suggestions. We're are here to help, your success is our success. MI Marie I. Sr. Rep. Building Materials ### "InsightPro to make your day easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 Overall, the experience has been very positive with InsightPro for tracking our claims thru a specific process and for gathering feedback; I would only suggest a few tweaks to make it even better. Pros I like the fact that InsightPro is customizable to what our organization needs. As we have continued to use it, we have found more applications and have continued to be able to customize it it specific to our programs. Cons The communication with customers thru "sharing" in e-mail could use a little improvement. We have found a number of instances where documents, etc. were sent, but the customer did not receive the e-mail and we did not have a way to verify receipt so we were not aware. It left an issue to extend beyond normal time while we were waiting for a response from a customer who never received the request. Additionally, customers are able to provide a review after their claim is complete, but we only receive notice of the review if it falls below a certain threshold/ rating. We would like to have visibility of all reviews so we can view the positive as well as the negative to learn how to improve our customer experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2021 Thank you for your honest feedback. It's fantastic to hear that InsightPro helps your team track claims and provides an organized process. We appreciate your reaching out so we could resolve the email issue and help with navigating to where the customer reviews are stored. We'll make some enhancements to make navigation & tracking even better. Thank you for being a valued customer! BT Brandon T. Supplier Quality and Warranty Manager Construction ### "InsightPro Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2020 Pros The flexibility it provides and the continues improvement that has been put into place. Cons Would like to personalize each users dashboards to fit there needs within InsightPro Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jesse B. Service Manager Construction ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 InsightPro has cut out all the paper work orders, all information on a particular job is no matter how many times a tech as been there is all stored and ready to be viewed. The emails sent when a work order has been created, in process and sent when the job is complete. Pros InsightPro is easy to learn, not only in the office but the techs in the field as well and implementing was very smooth. Everyone at InsightPro was very helpful through out the process. The email updates and the customer portal is great, cuts down on emails and phone calls from customers on where we are with a service job. Cons Weekly email updates that were automatically sent out, being able to schedule one job for multiple techs without having to create another work order. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Antoine P. CPQ specialist (IT) Construction ### "KP Windows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 20, 2020 great service and very useful tool Pros The ease of communication it provides our business. We use this software to coordinate our after sales services for windows. It allows our multiple clients to easily create after sales services we can then process and assign to out repair techs. Cons It would be great if we could process more than one issue per case file to accurately get metrics back from the software to give feedback to our production team. currently if a customer has multiple issues with a product we can only report one issue. We would have to create multiple cases per client if we wanted to record all issues on a window unit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2021 We appreciate your feedback! It's rewarding to know that InsightPro has made communication and the overall process easier for your customers, field service techs and office staff. We continuously enhance our software based on suggestions like yours! A key goal when creating this software was to ensure Visibility with meaningful reporting, driven by built-in analytics (not canned reports). We are excited to hear that your teams find value in using these to monitor & improve business performance! We recently released 2 new report features and have the multi-issue metrics on the upcoming development list. Feel free to reach out to us with suggestions. MS Mike S. Warranty Manager Building Materials ### "InsightPro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2020 Pros This program is easy to use and well organized Cons What I like least about the software is that I cannot upload videos from customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2020 Thank you for you feedback! We always appreciate enhancement ideas, feel free to reach out to our team with suggestions. Thanks for letting us know you'd like to have video upload capability! KS Kenny S. Warranty Service Manager Wholesale ### "Hassle Free" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 18, 2020 Overall it is worth it and it deliveries results that allow less hassle on gathering information. Great product Pros This product lets you build cases for your technicians exactly how you would like them to see it. I like the feature of attaching important document for specific jobs so your technicians can view them on their mobile device to better help understand details on the jobs. I also like that you can assign more than one technician to an individual job so each of those techs get notifications allowing them to see customer information and job details. This is a great platform for small to large industries looking to keep track of Service or work orders and get the information back as they are at the job. Cons If there was anything that I would dislike, it would be that sometimes it does not allow all the photos the technicians attach to properly upload. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2021 Thank you for sharing your experience with our warranty & field service management software. It's great to hear that the work order & scheduling features have streamlined communication between your field service techs & office staff. Thank you for contacting us when the tech had an issue with their mobile device not uploading photos, we are glad their issue was resolved. Contact us anytime, our support team is always happy to answer questions and provide technical assistance. KT Kelly T. National Customer Experience Manager Building Materials ### "What did we do before ?" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2020 Over all experience is excellent. Took us from ZERO to HERO with our customers. The most impressive aspect is the support from InSight Pro. \[SENSITIVE CONTENT HIDDEN\] is available all the time , always happy to help with any questions. Pros Very user friendly . All information is in one spot. Very easy to respond to customers quickly. Makes follow up easy. Flags keep us organized with our priorities . Cons On the dealer side , they have a little less visibility. Would like more automatic notifications to customers . Not a big deal as we can send them manually through InSight Pro. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2020 Kelly thank you for taking the time to share a review for us! We love to hear that your customers are having a positive experience with your ability to respond more quickly and have everything you need in one place. InsightPro is designed to ensure nothing falls through the cracks, we are happy these features are keeping everyone organized and on track. Thank you for your kind words about our level of support, your success is our success! CG Christopher G. Coach Retail ### "Awesome " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2020 We use InsightPro for our warranty program here at Lowes and has been a great software to track and resolve our customers issues. Pros Easy to maneuver threw Easy set up for new employees Issues are taken care of quickly if something wrong with the site Cons nothing negative to say I wish we could use this program in our stores. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 3, 2020 We appreciate your feedback Christopher! We're pleased to hear that you enjoy the Easy set up for new employees and the user-friendly navigation to manage your warranty claims from start to finish. Our team is always happy to help if you ever need assistance. SB Sarah B. CSR - Warranty and Claims Retail ### "Insight Pro a review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2019 The Insight team is very helpful and has always responded promptly with any issues that I had in getting them resolved. They made the experience much better. Pros The software is fairly user friendly and does help mainstream work in warranties. Cons There was some issues in the beginning that made it difficult to enter new warranty information, but working with Insight, our IT department was able to eventually resolve it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 3, 2020 Thank you for your review Sarah! We are glad you like the user-friendliness of InsightPro and how it mainstreams your work for warranty claim management. Your IT team did a fantastic job to resolve internal items that were restricting use of some features during the initial launch. Thank you for contacting us if you need assistance, we are always happy to help! [View all Reviews](https://www.capterra.com/p/188567/InsightPro/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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