# Page 2 | Opus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Opus the right Mental Health solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188181/Opus-Behavioral-Health/reviews --- Opus 4.8 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 2 - Reviews of Opus ## Showing most helpful reviews Showing 26-50 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DBB Dr B B. Owner and Neuropsychologist Medical Practice Used the software for: Less than 6 months ### "Review of Opus" December 19, 2024 5.0 Overall, it has been a positive one. It was a difficult road with times of extreme stress and disappointment; however, I felt that my concerns were always addressed and efforts were made to always find solutions. Pros Working with \[sensitive content hidden\] and her desire to go over and beyond to make sure our needs are met. Also \[sensitive content hidden\] with PS are also excellent in their knowledge and work ethic. Cons The integration between Opus and PS is difficult to understand at first and the way these work together was not explained well to us when previewing the software. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Opus It appeared to have the best adaptive platform for my specific practice needs with the basic functionality for patient communication, billing capability, and portal access. Review Source SM Samantha M. Billing Mental Health Care Used the software for: Less than 6 months ### "Big time OPUS fan" July 9, 2025 5.0 10/10 - The transition from our old EHR to this new system was a breeze. I would recommend it. We felt supported the whole time. Pros The level of support from the Opus team. They really try to work together to problem solve until an issue is fixed. They also take their time when showing you, their processes. Cons Some of the layout isn't the easiest to read. Ex. grey text Also, some of the billing layout isn't the easiest for your eyes to follow. Review Source PH Phillip H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wonderful EHR and Customer Service" February 6, 2025 5.0 Fantastic, highly encourage people to check it out, it has been easy and great to work with them. Pros fantastic customer service and ability to support us while going through such big transitions Cons There was a couple pieces of integration we hoped for, but honestly we hear it is on its way, so far not much at all! Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing Opus more customizable reports, cost, and customer service Switched from [EHR YOUR WAY](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) way easier to use and more intuitive than our previous EHR. It works better for billing and documentation and easier to track the documents that have not been completed Review Source AM Ashly M. Admissions Coordinator Mental Health Care Used the software for: Less than 6 months ### "New to Opus" March 10, 2025 5.0 Convenient with the amount of training time available and the customer service rep \[sensitive content hidden\] is very responsive and helpful. Pros I like the amount of training time that is available and the customer service. Easy to get answers when help is needed. Cons I haven't had enough time to work in the system to know what I dislike about Opus Review Source NA Nzinga A. CEO Mental Health Care Used the software for: Less than 6 months ### "New to Opus" February 12, 2025 4.0 I am new to the system. So far, so good. Pros It's user friendly and easy to navigate. Cons All of the forms not being in alphabetical order. Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/) Needed a more user-friendly option than the previous system. Review Source NP Naomi P. Admin and AR Mental Health Care Used the software for: Less than 6 months ### "Opus Review" January 16, 2025 5.0 It's been great so far. \[sensitive content hidden\] has been very sweet. Pros Being able to assign a provider to each patient. Patient profiles are easy to use and navigate. Cons I wish there was a way to auto-populate the information that the clients fill out on their intake form to their patient profile. It's a little bit of a hassle to copy and paste from the intake form to the patient profile. Review Source ER Ernesto R. Co-Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Review of OPUS" January 9, 2025 5.0 I'm satisfied with the help and assistance from OPUS Pros The communication and assistance through the onboarding process. Cons The onboarding process took some time due to all of the features of OPUS. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Opus The cost was realistic for us as we are growing Review Source RW Rachel W. CFO and COO Managing Partner Hospital & Health Care Used the software for: Less than 6 months ### "OPUS-Great Alternative to KIPU " January 13, 2025 5.0 I love that I can make forms and easily update them for our clinics use! Pros The ease of use and the fact that it is user friendly. Cons We cannot mark whether we have billed when using our own biller. We also had a discrepancy in what was told to us and what we were charged for. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) there were many issues with CS, including the ease of use and ability to to track what was needed. Review Source cL colleen L. owner Mental Health Care Used the software for: Less than 6 months ### "wonderful seamless experience" January 29, 2025 5.0 great so far! the team has been super responsive and moving quickly Pros Very simple and straightforward to use- user intuitive Cons practice suite side of onboarding, feels outsourced and disconnected Switched from [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) too difficult to understand and forecast Review Source MC Monica C. Medical Supervisor Mental Health Care Used the software for: Less than 6 months ### "Inpatient Supervision New Start Up" November 18, 2024 4.0 Overall, my experience with OPUS has been fair. Pros I haven't had much experience with OPUS but I do love the amount of time that your team invested in our facility's set up. I feel that OPUS is easy to Navigate. Cons What I like least about OPUS is that It doesn't pull data or auto populate in some areas and I also would have liked to have the ability to drag forms or decrease the size of the forms. Reason for choosing Opus Cost effective and user friendly Review Source CF Carrie F. Director of Finanace Hospital & Health Care Used the software for: Less than 6 months ### "Opus Implementation Review" January 13, 2025 5.0 Positive. The staff have been very responsive. Pros The program is very user friendly and the 24/7 support. Cons I do not have any negative feedback at this time. We are in the implementation phase and it is going smoothly. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) We were not happy with the functionality of the program and the customer support. Review Source AC Alex C. Office Manager Judiciary Used the software for: Less than 6 months ### "Opus Implementation Review" November 18, 2024 5.0 Pros The ease of use and straightforward set up for our Medical Department really helped implement a new streamlined process. Cons Due to a high caseload of clients a couple of features we would have liked to see were auto-complete on certain medications and moveable pop-up windows. Review Source MM Michel M. RN Hospital & Health Care Used the software for: 2+ years ### "Easy to use" June 17, 2023 5.0 All you will find in one page Pros Is a very friendly program for using. Everything is a click distance Cons Some functions are hard to find and you have to fight a little Review Source MB Michael B. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Opus is the very best in EMR for treatment centers" September 16, 2019 5.0 I was part of the original implementation of Opus. From the beginning, their staff laid out the plan and executed as planned, always keeping us up to date on what they were working on. Because we wanted a very customized system, they assigned a customer success manager to our account, and I had a direct contact I could call any time. Every once in a while I still get calls from him asking if everything is going well. A truly well run operation. Pros I get everything I need at the click of a mouse or on my phone. Opus is user friendly and let's me keep tabs on what my staff is doing 24/7. I couldn't imagine using the EMR we had before. Cons No cons to report. Everything has been working great and their support phone and email are always there to address issues when they arise. Alternatives considered [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[ZenCharts](https://www.capterra.com/p/158501/ZenCharts/) Reason for choosing Opus Better features and price. Review Source MM Melissa M. Case Manager/ Recovery Facilities Services Used the software for: 1-2 years ### "Easier Softer Way" February 8, 2022 4.0 I have enjoyed working with the software. Pros Opus keeps me orgainzed but it can be improved for schueduling purposes. Cons We could use a dashboard on the software that lets employee know what needs to done this day Review Source YB Yanio B. Chief Medical Officer (CMO) Health, Wellness and Fitness Used the software for: 2+ years ### "If your EMR doesn't work like Opus, you need to switch" September 16, 2019 5.0 Software works as intended. We never had any issues that couldn't be addressed almost immediately. I manage a team of doctors, nurse practitioners, nurses and medical staff in 8 states so it's important for me to have accurate and up to the minute information on what's going on. Opus allows me to do that. Pros Ease of use, customer service and use on my phone. Cons Nothing to report. We've been pretty happy with Opus EMR. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing Opus Their product is more comprehensive for our space and price can't be compared. Review Source TC Tom C. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Outstanding and Getting Better" December 19, 2022 5.0 Setup went at our speed and we've been live now for about a month. Support is available whenever we need it - 24/7. Pros Virtually everything is customizable. The support and customer service is very responsive and helpful for all skill levels. Cons Currently seems to be best for outpatient clinics. However, they are working with us to make enhancements for inpatient use. Review Source Jared H. Chief Operating Officer Mental Health Care Used the software for: 6-12 months ### "Exceptional EMR Customization and Service" July 5, 2019 5.0 Pros The ability to build out OPUS as a leading EMR portal has given my organization the ability to document with ease, accuracy, and efficiency. The collaborative development team exceeds our expectations on a regular basis and provides a tremendous wealth of insight and knowledge. Our clinicians and doctors find charting and recording to be friendly and thorough. Cons Have not had any negative feedback at this time Review Source SM Shay M. Owner Civic & Social Organization Used the software for: I used a free trial ### "I love this program " May 31, 2023 5.0 Pros This program has helped launch my other business an I recommend it to everyone Cons It can difficult if you make it difficult but other than that it's easier software to use the platform that they offer in the way they list their softwares make it simple for you to choose and see the different items and rates and programs that they offer Review Source EB Emily B. Lead Dietitian Hospital & Health Care Used the software for: 6-12 months ### "Document with Ease and Efficiency" July 30, 2019 5.0 I would recommend OPUS to any healthcare provider, small or large. It has incredible capability and functionality. I have worked at numerous treatment centers, none of which carry the sophistication and ease I see in OPUS. Pros OPUS makes charting simple and easy. As it relates to my position, we document all of our clients meal and caloric intake. OPUS created an individualized platform specific to meet the needs of the clients, which was completed quickly and to incredible precision! Charting is made convenient and easy to understand. Their dedicated support team is always available to answer questions and assist if needed! Cons None at this time, working with OPUS is simple and easy! Reason for choosing Opus Commitment to individualized, customization, and dedicated support specialists Review Source DR Donald R. Project Director Mental Health Care Used the software for: 1-2 years ### "Great asset " December 22, 2022 4.0 Pros Ease of use, portability, easily accessible. Cons There was not many cons with the program. Review Source NP Nurys P. Revenue Cycle Director Mental Health Care Used the software for: 2+ years ### "OPUS for Substance Abuse Charting" February 11, 2022 4.0 Billing and standardization Pros Easy to move around. Opus has been instrumental in improving our charting ability on patient records. Cons Alerts from UR updates is a tool that would help improve operations and billing. Review Source aH andea H. clinical director Mental Health Care Used the software for: 2+ years ### "OPUS REVIEW" July 5, 2019 5.0 positive, overall the best EMR I have ever used in my 35 plus year career Pros the opus support, user-friendly, opus is available 24/7. friendly, instant response and within 24 hours issues are corrected Cons there are glitches sometimes, updates can cause other issues, times on group notes glitches, changing of times Review Source MB Melissa B. Recovery Coach Supervisor Hospital & Health Care Used the software for: 6-12 months ### "EMR Made Easy!" July 30, 2019 5.0 OPUS utilizes an integrative approach by incorporating detailed information on each individual to ensure best client care. In addition, OPUS offers friendly, readily available IT assistance at the click of a button. Pros I love OPUS for many reasons- both clinical and operational. The interface is also set up to make entering group progress notes for multiple a thorough, fast, and easy process. I recommend this electronic medical record platform to anyone working in behavioral health! Any time I submit a help request, the support team is quick and attentive to resolve the issue. Cons I have not encountered any issues or drawbacks from OPUS Review Source sS sarah S. counselor Individual & Family Services Used the software for: Less than 6 months ### "A OK!" September 17, 2019 4.0 My overall experience with opus has been great! Pros I do like the ease of navigating through the program. Each area I need is tabbed and ready to go. I also like the customer service we have received from the team at Opus! Cons I did not like that it was designed for residential facilities. We had to spend some time getting it tailored to our outpatient needs but I guess that is to be expected. Review Source Response from Opus Behavioral Health September 18, 2019 Thanks for your review Sarah! We strive to make our customers happy and would be glad to review some of the items you weren't so thrilled about. Someone in our team will contact you today to make sure you are 100% satisfied. Thanks, Humberto at Team Opus. Talk to a Capterra advisor for free and get results within 15 minutes.