# Opus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Opus the right Electronic Medical Records solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188181/Opus-Behavioral-Health/reviews --- Opus 4.8 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of Opus Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AT Angie T COOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session. “ April 28, 2025 GP Gabriel P Program Development DirectorGovernment Relations, 51 - 200 employeesUsed the software for: More than 2 years. “It created some unnecessary pressure during the onboarding phase.“ November 7, 2025 GP Gabriel P Program Development DirectorGovernment Relations, 51 - 200 employeesUsed the software for: More than 2 years. “OPUS brings everything together in a way that helps teams work more efficiently, reduce duplication, and deliver better client outcomes.“ November 7, 2025 MK Marissa K CEO and FounderMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I didn't love hearing this important difference and that my specialists were not aware of this, and still finding out if 'auto-pay' is a feature I will have access to.“ June 27, 2025 SK Sophie K Operations SpecialistMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “They were honest about requests that were not immediately feasible or would require costly customization, which helped us trust them even more. If you need an integrative solution for your EHR, CRM, and reporting requirements, RUN, don't walk, to set up a meeting with OPUS.“ April 28, 2025 JM Jasmine M Executive director TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “These issues often persisted for weeks before being resolved. When a problem required escalation to the developers, we typically experienced delays of two weeks or more.“ January 22, 2025 JM Jasmine M Executive director TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We especially appreciate features such as client messaging, scheduling, appointment reminders, and comprehensive client record management.“ January 22, 2025 DB Dr B B Owner and NeuropsychologistMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The integration between Opus and PS is difficult to understand at first and the way these work together was not explained well to us when previewing the software.“ December 19, 2024 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Cory N. Executive VP of Operations Hospital & Health Care Used the software for: 1-2 years ### "Amazing!" July 5, 2019 5.0 Great experience with Opus. Amazing, friendly customer service, they can customize to fit our needs quickly. Easy to teach to new staff. Pros This is the best EMR I have ever used, and every department at my company agrees. Very easy to learn, use, and navigate. Cons Nothing that I can think of. Everything has been exactly what we needed. Review Source JS Jennifer S. Unit Leader Mental Health Care Used the software for: Less than 6 months ### "Opus is great resource for our mental health clinic" May 9, 2025 5.0 Opus has a small business feel in terms of their assistance and accommodation, yet the system feels very high-end and meets all of the needs of our mental health practice. Pros It is very intuitive. The form building is easy to learn. Our Onboarder, \[sensitive content hidden\], is very dedicated, patient and helpful. She is a great teacher. Cons We are still learning the system, so we do not have any Cons to report. I am hoping more features can be customized for our clinic. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Opus Integration with e-prescribe, integration with telehealth platform, reports, ease of use. Switched from [TheraManager DocuTrac](https://www.capterra.com/p/64369/TheraManager-DocuTrac/) Our system was being bought out by a larger, more expensive corporation. Review Source AB Annareese B. Lpn Mental Health Care Used the software for: 6-12 months ### "Great idea " December 14, 2022 4.0 Pros It was easy and self explanatory , easy to follow and I think this is a great program to use in this field Cons It took the internet awhile to load program Review Source RW Rebecca W. Director of Family Support Non-Profit Organization Management Used the software for: Less than 6 months ### "Praise for Opus and the onboarding process" December 5, 2025 5.0 Our experience with Opus has been so positive. \[sensitive content hidden\] has been available to answer questions, send videos to help us access specific features, and scheduled regular meetings for focused problem solving. Pros I appreciated having \[sensitive content hidden\] as our guide to answer questions and troubleshoot issues that have come up along the way. The processes in Opus make sense and are easy to learn! Cons We have not had specific concerns that were not able to be resolved by talking with \[sensitive content hidden\]. We have also appreciated access to Opus Academy to learn more about different aspects of the program. Review Source DEH Dr. Eunita H. Chief Operations officer Hospital & Health Care Used the software for: Less than 6 months ### "Very Satisfied" January 9, 2025 5.0 We have had a wonderful experience so far with this company. They work very fast to complete tasks and are very good at assisting us with things that we need to complete. Pros The Trainer Janelle. She is very helpful and patient. Cons Nothing so far. We are very pleased. However, we would like to see better pricing for migration for patient files that are not in use. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Opus liked what I saw/ sales team was very knowledgeable. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Customer service, system not user friendly and did not capture information needed for our services. Review Source DO Darla O. Intake Coordinator Mental Health Care Used the software for: 2+ years ### "Loving Opus at our facility!" November 6, 2025 5.0 It was a smooth transition from our old system to Opus. They were quick to respond to the questions and concerns we had! Pros I am a scheduler and I love the calendar system! Opus works great for our company and our needs for our cients! Cons When we first started using Opus there was not a "Today" button, something that you could hit to default to the current day. I simply suggested it to the Opus team and they added the feature! Review Source GP Gabriel P. Program Development Director Government Relations Used the software for: 2+ years ### "Transforming Service Delivery" November 7, 2025 5.0 OPUS is a powerful platform with the capacity to transform how services are delivered. My overall experience has been very positive—it's intuitive, well-designed, and built to meet real-world needs. The main challenge has been getting partner organizations to actually use it, especially those more accustomed to traditional or paper-based systems. Adoption takes time, but the potential impact is undeniable. Pros The ability to streamline care coordination, expand telehealth services, and access real-time client data—all in one user-friendly platform. OPUS brings everything together in a way that helps teams work more efficiently, reduce duplication, and deliver better client outcomes. It also supports rural and tribal health programs by making it easier to track services, manage referrals, and stay connected across departments and providers. Cons After the agreement was complete, the sales rep became pushy about setting up electronic payments, even though the tribal government I was working for did not process payments via ACH. It created some unnecessary pressure during the onboarding phase. Ultimately it was resolved. Review Source DD Doug D. Project Director Mental Health Care Used the software for: Less than 6 months ### "New user satisfaction" January 6, 2026 5.0 Thus far, the staff has been great. The customer service is excellent. We have been appreciative of their ability to adapt and customize the software for us. Pros The user friendly interface. Group notes with ideas. Proper use of AI to help clinicians, while providing them more time to work with clients. Cons The billing software and clearing house used in the backside of the system does not interface with many of our payer sources. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Bestnotes is no the best…. Notes out there. Review Source AT Angie T. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Solid EHR/CRM combo from an amazing team of professionals!" April 28, 2025 5.0 Our overall experience with OPUS was overwhelmingly positive. The entire team demonstrated exceptional professionalism and a remarkable commitment to thorough, personalized attention throughout our entire working relationship. Pros The entire OPUS team is incredibly professional with a thorough and personalized attention to detail. Their ability to customize their platform to the unique needs of our practice was unlike any other EHR we had encountered in the mental health industry. Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session. Amazing!! Cons In the end we opted to stay with our current EHR only because of the complexities within our own team. OPUS had provided everything we were looking for and had gone above and beyond to provide us with assurances that what we needed, they could provide. I have nothing negative to say about working with the OPUS team or their platform. Review Source CC Cathy C. Front Office Mgr Mental Health Care Used the software for: Less than 6 months ### "Satisfied New Opus User" July 20, 2025 5.0 Opus is challenging to me because I have worked the same program for 13 years. Opus has a lot of assistance with each problem I have. Opus has all the materials my office needs to continue to be successful. Pros All the features Opus has to offer. The program is fast and assistance readily awaits for all of my questions. The training with access to rewatch the videos is a major plus! Cons The way that the reports print. Would prefer PDF files and an easier way to add and print the therapist pay hours. Review Source MC Markeeta C. Admission Coordinator Human Resources Used the software for: Less than 6 months ### "Opus Training" March 11, 2025 5.0 Great! She was a great trainer, with great experience. Pros Very Informative. I like Janelle. She gave of good information. Cons Nothing. Great training. I would to have her train me again. Review Source CF Cheryl F. Clinical Manager Mental Health Care Used the software for: 1-2 years ### "OPUS Review" May 30, 2023 4.0 Initially it was bit of a challenge, but it got better as we began to use the system and the bugs were ironed out. Pros Initially is was a challenge getting started and once what we needed for implemented it is easy to use because it a Mental Health EHR and not a Medical EHR. Cons Yes, I would like to be able to abstract that data that our organization need, not what is only available in the EHR system. Review Source ES Elma S. Chief Operating Officer Mental Health Care Used the software for: Less than 6 months ### "User Friendly" August 22, 2023 5.0 Overall, our experience with OPUS has been great. I would highly recommend OPUS. Pros I like that OPUS is user friendly. The format is logical and easy to understand. The support we have received from our Project Manager, \[sensitive content hidden\] has made the implementation process flow smoothly. Cons The scheduling system does not fully meet our needs and has been more difficult to use. Specifically, we have encountered difficulties printing client schedules and distinguishing between new intakes and existing clients. We have been informed that updates are coming that may address some of our concerns. Review Source DV Deborah V. Clinical Director Hospital & Health Care Used the software for: 1-2 years ### " OPUS Review" July 5, 2019 5.0 The OPUS EMR system has provided a chart management system that is not only user friendly and easily accessible it Pros The OPUS EMR system is easy accessibility and user friendly, the ability to cross reference clinical, case management, medical and demographic information within the client file is a true benefit for clinical collaboration. OPUS provides an internal assessment called OMT. This feature allows for accurate assessing risk factors throughout duration of treatment. The quality of the clinical documentation is evidenced based. As a manager, the system provides the ability to easily review, assess, and process documents as needed. Cons It would be beneficial if documents could repopulate intake information throughout file. Review Source TC Timothy C. Facility Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Opus" September 17, 2019 5.0 Pros This software is very user friendly. If someone is having an issues with the software then the support team is right there always willing to help. Cons When it come to a the bad about this software, it really is hard for me to find something bad about it. This product can have its technical issues but if a problem support is right there so help solve/fix that issue. Review Source ET Emily T. Nurse Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Love the Customer Support and Customization!" July 30, 2019 5.0 Pros I most appreciate the high level of customer support I receive from OPUS when wanting to make new or additional implementations into the already amazing platform. On a daily basis, we document so many important facets relating to client care (medication administration, weight, BMI, vitals, etc.). OPUS has all the safeguards in place to ensure nothing is missed by either myself, or my team. The functionality is truly amazing Cons Nothing negative to report at this time. Review Source Response from Opus Behavioral Health August 2, 2019 Thank you Emily. We appreciate your feedback and will continue to ensure your team's requests are taken care of quickly. Many more new features coming soon. KP Kristi P. Clinical Outreach/LCDC Hospital & Health Care Used the software for: 6-12 months ### "Opus Clinical PT user evaluation notes" February 3, 2022 5.0 I would use Opus to do psychoeducation evaluations and again the system and program guides you through the evaluation with ease, allowing you to do your notes in an organized manner with efficiency. Pros It is very easy to use and guides you through the process step by step with ease whether you're doing notes evaluations or an assessment. Searching client documents also can be done with ease and efficiency Also technically very user-friendly. Cons Nothing so far, I began using Opus with little or no training as it again guides you through the process including learning how to use the programs Review Source SA Sarah A. Assistant Director Mental Health Care Used the software for: Less than 6 months ### "Assistant Director" June 27, 2025 5.0 It has been a blessing to work with \[sensitive content hidden\] in getting this new EHR in place. This OPUS system has the ability to help us push our agency forward and focus on service provision for those who need it most. Pros OPUS was extremely easy to use and navigate. The people we worked with were extremely personable and supportive through the process. Our providers were able to catch on to the system easily, which decreased a lot of stress we have experienced with other systems. Cons We wanted both forms to be fully ready to go before we launched. We had enough to get our personnel started, but it would have been nice to have a few more details smoothed out before the launch. Alternatives considered [MedEZ](https://www.capterra.com/p/152902/MedEZ/) Reason for choosing Opus OPUS looked better visually with its color coding and layout. It was easy to navigate and had much better features that will be vital to our substance use recovery documentation and insurance billing systems. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Smartsheet was cumbersome. It didn't provide an easy solution to our problems. It wasn't intuitive for providers or admin to use. It frequently had issues that we had to trouble-shoot completely on our own. They didn't want us to reach out with questions, and the customer support would get agitated and impatient with us if we needed their help. Review Source KS Kathy S. Contracted employee Individual & Family Services Used the software for: 6-12 months ### "So easy to learn and use." December 3, 2025 5.0 I had a great experience with Opus and with \[sensitive content hidden\]. She was so patient and taught me so much. I loved being able to make my own forms or using parts of premade forms it really was so easy. Pros I have been working with Opus for just over 6 months, and I have had an incredible experience. \[sensitive content hidden\] has been a great teacher moving us slowly in the beginning so that we got acclimated to the platform and then answering my questions and helping me to understand how I could customize things to meet the exact needs of our organization. She was organized and made it very easy to keep track of where we were and where we are going. Having the session recorded helped immensely to be able to go back and review areas that I thought I had but wasn’t quite there. Cons the only really con but isn't a con is learning in the beginning there is a lot to learn, but \[sensitive content hidden\] made it easy by giving me chunck at a time that we managable. Review Source MK Marissa K. CEO and Founder Mental Health Care Used the software for: Less than 6 months ### "Very Satisfied with Opus and would Recommend" June 27, 2025 5.0 Overall, love the user-friendly environment, the connectivity amongst different parts of the platform, the automatic billing features, and the modern interface. Also love the affordability. Pros The amount of training and meetings offered in the Onboarding process is setting us up to be overly competent in understanding and utilizing Opus. Cons The only thing so far has been that my 2 onboarding specialists were not aware of "Auto-Pay" being a feature that could enable automatic billing, whereas the initial person selling the platform to us and demoing it, stated this was a feature. I didn't love hearing this important difference and that my specialists were not aware of this, and still finding out if 'auto-pay' is a feature I will have access to. However, both of my onboarding specialists reassured me that if it was initially presented, then it should be a feature! Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Opus Opus was more affordable and offered all the same features as all other top EHRs. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Not enough automation in the billing and clinical notes. Review Source JM Jasmine M. Executive director Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thankful for patience" January 22, 2025 4.0 Overall I have appreciated the patience shown by both the OPUS team and practice suite team. I was initially worried that within a month or two we would be left on our own. This has not been the case we have continued to have guidance and direction as we have become more and more familiar and comfortable with the system. For this I am grateful! Pros We have found Opus EHR to be visually appealing and user-friendly. We especially appreciate features such as client messaging, scheduling, appointment reminders, and comprehensive client record management. Cons A primary concern during implementation has been the lack of timely issue resolution. We encountered situations where clients received reminders during the early morning hours (1am-4am) or did not receive sent messages. These issues often persisted for weeks before being resolved. When a problem required escalation to the developers, we typically experienced delays of two weeks or more. These delays caused significant inconvenience and frustration for both our clients and our team. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Opus I found each of those systems hard on the eyes and seemed more challenging to navigate. Additionally the cost to add additional users was not within the budget we were seeking at the time. Switched from [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) We desired a product that included more features all included in one system to communicate with clients, schedule, bill, chart, etc. Review Source SK Sophie K. Operations Specialist Mental Health Care Used the software for: Less than 6 months ### "Can't say enough about how great OPUS is!" April 28, 2025 5.0 They were honest about requests that were not immediately feasible or would require costly customization, which helped us trust them even more. If you need an integrative solution for your EHR, CRM, and reporting requirements, RUN, don't walk, to set up a meeting with OPUS. Pros Our company of 60-70 people was initially hesitant to switch EHR systems, given past experiences with companies that overpromised and underdelivered. However, OPUS has proven to be effective, considerate, and trustworthy. They patiently addressed every question and concern from our team before we committed to their services. Their software is user-friendly and intuitive, as demonstrated in every demo. I am not aware of any other company that can match OPUS's combination of EHR and CRM capabilities, along with its endless customization options to meet your practice's specific needs, whether it's feature requests or specific reports. Cons Given their innovative approach, I'm confident they're already considering improvements to present custom reports in a clean, easy-to-read dashboard, rather than in a spreadsheet format. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Opus It was clearly the best, most trustworthy option Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNots is dated, OPUS offers many more features Review Source AG Avery G. Data Analyst Mental Health Care Used the software for: Less than 6 months ### "We love OPUS! " June 9, 2025 5.0 I have thoroughly enjoyed working with OPUS. \[sensitive content hidden\] was our main contact and she was amazing. The quick responses to emails/questions were greatly appreciated. She was great at communicating how their process worked and why we had to do things a certain way. When you have to meet with someone often it is great for it to be someone you enjoy! Pros The team we worked with. OPUS allowed us to make a difficult transition much smoother and be with us during every step. Cons I would have liked a little more authority in some of the meetings. For example, the CRM set up meetings. Our team had no idea what we were doing so taking the lead and helping explain and guide us a little more would have saved time. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dazos CRM](https://www.capterra.com/p/10001151/Dazos-CRM/) Reason for choosing Opus The ease of use and the size of our company. Both fit our needs. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Best Notes did not fit what we needed. We wanted an easier, better product. Review Source TR Tabatha R. HR Generalist Mental Health Care Used the software for: Less than 6 months ### "Very Pleased " March 24, 2025 5.0 Overall, I am very pleased with the EHR systems and their team. It is very user friendly and easy to navigate not only for the staff but for the clients as well. Pros It is extremely user friendly. Customer service has been great. Cons When moving between locations, it always defaults to the home screen, instead of where you were looking. Example, I am looking at patients in one location, but want to see clients in second location, when changing locations, screen goes back to home instead of staying in patients. Switched from [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) It was a program that was good for our type of business. Review Source CR Christine R. owner manager Mental Health Care Used the software for: Less than 6 months ### "A very easy switch to a new system" January 2, 2025 5.0 This has been a much easier transition into a new medical record system than I thought. I'm so glad I made the decision to switch Pros The onboarding has been great! Laura is so nice and understanding! Opus as a product has been easy to use and very intuitive Cons Nothing so far - it's been great. There were a few bugs at first (which is to be expected) but the team fixed everything very quickly. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing Opus Honestly, the people at Opus were so kind, and didn't pressure me to make a decision. They validated my concerns. All the elements I needed in a system were available in Opus. The demonstration of the quick customer support also made the decision easy. Switched from [MacPractice MD](https://www.capterra.com/p/77177/MacPractice-MD/) The customer service was difficult to use. We had to use a VPN and a server which made service slow when working remotely. MacPractice also didn't allow for OS updates very frequently. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.