--- title: "Sumsub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sumsub the right Identity Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188057/KYC-AML-Platform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Sumsub 4.7 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Sumsub Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews FA Freddy A SYSTEMS SPECIALISTTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable.“ January 13, 2026 Grase F project managerBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes, support response time can be slightly delayed during high-demand periods.“ May 13, 2025 FA Freddy A SYSTEMS SPECIALISTTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot.“ January 13, 2026 UM Usman M Product ManagerFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “some things were out of their control which is understandable“ September 20, 2024 Grase F project managerBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours.“ May 13, 2025 Carlos L CEOFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :(“ January 14, 2022 UM Usman M Product ManagerFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “it is really good at validating document and has alot of settings to optimize strictness parameters.“ September 20, 2024 JT Julija T CCOBanking, 11 - 50 employeesUsed the software for: 6-12 months. “We have to send a completely new link if the customer don't perform identification process quickly (when it's done manually).“ January 13, 2022 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grase F. project manager Banking Used the software for: Less than 6 months ### "Seamless and Scalable KYC Solution for Fast-Growing Teams" May 13, 2025 4.0 Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification. Pros The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation. Cons Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes. Review Source OF Olena F. Compliance Team Lead Financial Services Used the software for: 2+ years ### "Highly recommended all-in-one service " September 20, 2024 5.0 We started cooperation in 2019, and have been satisfied with the service since then. Of course, there might be some inaccuracies in some checks, but they are rare. The product is simple in use and offers a lot of useful features. Pros Sumsub is constantly expanding their product, offering more and more features Cons 1\. New applicant page interface is significantly worse than the old one. 2. Sometimes support team requires too much time to answer some questions. Alternatives considered [Veriff](https://www.capterra.com/p/197760/Veriff/)[Ondato](https://www.capterra.com/p/201476/Ondato/)[Sift](https://www.capterra.com/p/157219/Sift/) Reason for choosing Sumsub 1\. Price was better than others 2. Product seemed better and easier to use Review Source HZ Henry Z. Support manager Financial Services Used the software for: 1-2 years ### "Does its job" January 13, 2022 3.0 Pros Able to detect fraud and fits kyc needs for onboarding users Cons Needing to press several buttons on multiple documents to uncheck something before clearing the examined user profile, for example to change a document status to approved. Sometimes there are bugs, it allowed users with multiple profiles if they sent in different ID (for example, in different languages on the ID and the system approved both despite having facial matched selfies). Sometimes foreign language docs date of birth is misread. Can't see for sure why someone is blacklisted Review Source OP Oļegs P. CCO Banking Used the software for: 1-2 years ### "The best solution on the market overall. " December 23, 2021 4.0 Useful tool with very little alternatives on the market. Will keep using. Pros Feature - rich, The price is affordable and the support is great! The product development is in progress and the tool is getting better. Cons Periodic issues with processing speed. Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.) The lack of ability to screen company names against sanction lists apart from the full KYB. Alternatives considered [Entrust IDV](https://www.capterra.com/p/200047/Onfido/)[ComplyAdvantage](https://www.capterra.com/p/173231/ComplyAdvantage/)[Ondato](https://www.capterra.com/p/201476/Ondato/)[AU10TIX](https://www.capterra.com/p/213867/AU10TIX/)[Reliant](https://www.capterra.com/p/181765/Reliant-TMS/) Reason for choosing Sumsub Ran out of options - the other ones were: Shufti Pro Smart Search Tonbeller Web Shield They all either lack features or are too expensive. Review Source CO Catalina O. Compliance Officer Financial Services Used the software for: 6-12 months ### "Your Perfect Ally" September 19, 2024 5.0 The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. Additionally, their response and support is excellent, they care about providing agile and effective responses Pros It is an extremely reliable ally. Understands a company's compliance needs well and meets them holistically Cons Everything with sumsub has been excellent Alternatives considered [Chainalysis KYT](https://www.capterra.com/p/254899/Chainalysis-KYT/) Reason for choosing Sumsub Meets all the requirements we were looking for Review Source MH Michael H. Business Analyst Computer Software Used the software for: 2+ years ### "SumSub is a great starting point for small FinTech startups" January 13, 2022 5.0 They are great for compliance and KYC! Pros SumSub is easy to use, and they charge based on number of checks with no minimum, which makes it great for small startups who don't have the volume for other products. Their API's are straight forward, and their admin interface is effective. Cons The stats and bulk views aren't very effective. It's hard to get a sense of how easily our users are finding the experience. We think that most of them find it easy, but we don't actually have any metrics to know, except the number of complaints we get. Which is small, but the ones who do complain are generally stuck and unable to continue. Alternatives considered [Trulioo](https://www.capterra.com/p/179120/GlobalGateway/)[Jumio](https://www.capterra.com/p/176541/Jumio/) Reason for choosing Sumsub It was cheaper and more affordable at our volume level. Review Source DS Dev S. Director Capital Markets Used the software for: 1-2 years ### "Great product" January 12, 2022 5.0 great platform and we can see a huge increase in process rates. Pros Easy to use and very good ui/ux for clients to use Cons for a company - we want the ability to send clients a direct emails if the documents they have uploaded are incorrect or need adjusting - we haven't found an easy way to do this so far. Reason for choosing Sumsub Competitive price and great demo - we were sold at first demo point. Switched from [Creditsafe](https://www.capterra.com/p/234173/Creditsafe/) SUMSUB is a modern platform - we can see more scale in using SUMSUB Review Source PN Petya N. COO Information Technology and Services Used the software for: 1-2 years ### "Great!" January 13, 2022 5.0 great Pros The ease of use, functionality and support team Cons nothing; you made some changes that initially made it harder to find things that were previously easy to find Alternatives considered [Trulioo](https://www.capterra.com/p/179120/GlobalGateway/)[Jumio](https://www.capterra.com/p/176541/Jumio/)[Shufti](https://www.capterra.com/p/181317/Shufti-Pro/) Reason for choosing Sumsub We already did the integration for a client and we saw that you work well and the pricing was good. Review Source DN David N. Head of Marketing Financial Services Used the software for: Less than 6 months ### "Great customer service and technology" January 12, 2022 5.0 Pros Customer service is great! The software works much better than other tools we tested out there. Cons The webcam in the desktop version needs to have a specific angle to work. Alternatives considered [Passbase](https://www.capterra.com/p/196976/Passbase/) Reason for choosing Sumsub Passbase had bugs - Sumsub worked perfectly. Review Source FA Freddy A. SYSTEMS SPECIALIST Telecommunications Used the software for: 1-2 years ### "Great SDK and painless integration" January 13, 2026 5.0 Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot. We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool. Pros The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases. Cons Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them Review Source MP Mickael P. CS OPS manager Financial Services Used the software for: 1-2 years ### "So far so good!" March 2, 2022 5.0 Pros What I like the most : - Speed - Relability - Support Cons The only We had is to get familiar with the plateform as it is a bit technical but after a week, it was great Review Source CV Cristiano V. Operation & IT Manager Financial Services Used the software for: 6-12 months ### "Dynasty Global review" January 12, 2022 5.0 Overall is an incredible tool, with few improvements it becomes the best in the world. Pros possibility to reset applicant review, possibility to check manually, ease-of-use Cons limited levels fields customization, regarding legal person, such as company formation, and international EIN for other countries, such Brazil and Europe countries. Alternatives considered [LexisNexis Lexis for Microsoft Office](https://www.capterra.com/p/157351/Lexis-for-Microsoft-Office/) Reason for choosing Sumsub easy of use and agile onbording. Review Source aT adrian T. customer specialist Information Technology and Services Used the software for: 1-2 years ### "honest" January 13, 2022 5.0 fast processing of applicants, User-friendly design, very fast replies from the SumSub Team Pros fast processing of applicants, User-friendly design Cons some edge-cases, not understanding reason behind rejection of the applicant (i.e. confusing tags) Reason for choosing Sumsub fast processing of applicants Review Source PL Peter L. Client Service Analyst Financial Services Used the software for: 6-12 months ### "Good Job Sumsub Team!" January 13, 2022 4.0 Pros Easy to use and easy to understand. And the customer service are very efficiently. Cons Some result are not accurate, but still able to manage it manually. Review Source NS Natalija S. director Financial Services Used the software for: 1-2 years ### "useful service" January 13, 2022 4.0 Pros This software was very helpful for our business, it was easy to use Cons Sometimes we had to recheck uploaded documents since the software check was incorrect. Review Source HS Hanna S. KYC analyst Financial Services Used the software for: 6-12 months ### "KYC analyst review " January 13, 2022 5.0 I have been using it aroun 1 year and I like it Pros Interface, easiness to use, interesting design Cons sometimes long response, also some mistakes in verifications occur Review Source FG Felice G. cto Automotive Used the software for: 6-12 months ### "One of the best solutions" January 13, 2022 5.0 Pros The dashboard and the ease to integrate it in your app Cons The ability to export more customers data via export button Review Source AN Andras N. Compliance Team Lead Financial Services Used the software for: 1-2 years ### "Feedback on the SumSub Platform" January 14, 2022 4.0 Overall it is a user-friendly product with great benefits and easy integration options. Pros Easy to use platform with always new features. Cons Difficult to use when it comes to multiple projects. Searching for users is only possible via name or user ID. Review Source MM Maria M. Director Investment Management Used the software for: 1-2 years ### "Very satisfied with Sumsub" January 13, 2022 5.0 Very satisfied. Pros Easy to use and quite comprehensive analysis. Cons The manual addition of documents can be improved. Review Source PL Peter L. MLRO Financial Services Used the software for: Less than 6 months ### "Cost Effective Solution" January 13, 2022 4.0 Solid cost effective product Pros SumSub provides a simple cost effective solution to ID & V capture Cons Requires too much manual intervention and would benefit from greater straight through processing and a user definable risk score process. Review Source CS Cláudio S. Director Tecnico Computer Software Used the software for: Less than 6 months ### "Soft Nuclear para o nosso projecto" January 13, 2022 4.0 Pros O que me levou a escolher este software foi a simplicidade e o facto da pessoa que me fez a apresentação falar Português. Cons Até agora nao encontramos nada que nos faça arrepender Review Source MK Maša K. Associate Legal Counsel Computer Software Used the software for: Less than 6 months ### "SumSub feedback" January 12, 2022 4.0 It is nice, fast Pros Clear overview of the applicants, fast results Cons UX on the applicant side, guidance for the Applicant summary understanding, guidance for the marks in general Reason for choosing Sumsub Price, good UX Review Source DL Daniel L. PARTNER Legal Services Used the software for: 1-2 years ### "Platform User Experience" January 13, 2022 5.0 We can run our Due Diligence checks using a reliable platform with high level of innovation and technology which is is well seen by our clients and Supervisory Body. Pros What I like most on the software is how friendly the software is and how quickly I can run my Due Diligence checks. Cons Sometimes I got problem to access because of the Google Autenticator Codes Review Source AI Asif I. Customer support executive Facilities Services Used the software for: 6-12 months ### "User friendly " January 13, 2022 5.0 Overall good Pros Easy to use and very interactive software Cons All good. I haven't had any bad experiences Review Source TK Tatsiana K. KYC/Customer Service Advisor Information Technology and Services Used the software for: 6-12 months ### "Sumsub KYC/AML Platform short review by KYC Advisor " January 14, 2022 5.0 As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). Pros This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. Cons I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.