--- title: "Sumsub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sumsub the right AML solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188057/KYC-AML-Platform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Sumsub 4.7 (70) [View alternatives](https://www.capterra.com/p/188057/KYC-AML-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Sumsub Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews FA Freddy A SYSTEMS SPECIALISTTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable.“ January 13, 2026 Grase F project managerBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes, support response time can be slightly delayed during high-demand periods.“ May 13, 2025 FA Freddy A SYSTEMS SPECIALISTTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot.“ January 13, 2026 UM Usman M Product ManagerFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “some things were out of their control which is understandable“ September 20, 2024 Grase F project managerBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours.“ May 13, 2025 Carlos L CEOFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :(“ January 14, 2022 FA Freddy A SYSTEMS SPECIALISTTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, Sumsub has been a massive time-saver for our operations team.“ January 13, 2026 JT Julija T CCOBanking, 11 - 50 employeesUsed the software for: 6-12 months. “We have to send a completely new link if the customer don't perform identification process quickly (when it's done manually).“ January 13, 2022 ## Showing most helpful reviews Showing 1-25 of 70 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer SYSTEMS SPECIALIST Used the software for: 1-3 years ### "Great SDK and painless integration" January 16, 2026 5.0 Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot. We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool. Pros The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases. Cons Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them Review Source R Reviewer project manager Used the software for: Less than 1 year ### "Seamless and Scalable KYC Solution for Fast-Growing Teams" July 23, 2025 4.0 Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification. Pros The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation. Cons Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes. Review Source Olena F. Compliance Team Lead Used the software for: 3-5 years ### "Highly recommended all-in-one service " September 26, 2024 5.0 We started cooperation in 2019, and have been satisfied with the service since then. Of course, there might be some inaccuracies in some checks, but they are rare. The product is simple in use and offers a lot of useful features. Pros Sumsub is constantly expanding their product, offering more and more features Cons 1\. New applicant page interface is significantly worse than the old one. 2. Sometimes support team requires too much time to answer some questions. Review Source R Reviewer Support manager Used the software for: 1-3 years ### "Does its job" January 14, 2022 3.0 Pros Able to detect fraud and fits kyc needs for onboarding users Cons Needing to press several buttons on multiple documents to uncheck something before clearing the examined user profile, for example to change a document status to approved. Sometimes there are bugs, it allowed users with multiple profiles if they sent in different ID (for example, in different languages on the ID and the system approved both despite having facial matched selfies). Sometimes foreign language docs date of birth is misread. Can't see for sure why someone is blacklisted Review Source R Reviewer CCO Used the software for: 1-3 years ### "The best solution on the market overall. " December 24, 2021 4.0 Useful tool with very little alternatives on the market. Will keep using. Pros Feature - rich, The price is affordable and the support is great! The product development is in progress and the tool is getting better. Cons Periodic issues with processing speed. Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.) The lack of ability to screen company names against sanction lists apart from the full KYB. Review Source R Reviewer Compliance Officer Used the software for: Less than 1 year ### "Your Perfect Ally" September 25, 2024 5.0 The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. Additionally, their response and support is excellent, they care about providing agile and effective responses Pros It is an extremely reliable ally. Understands a company's compliance needs well and meets them holistically Cons Everything with sumsub has been excellent Review Source R Reviewer Business Analyst Used the software for: 3-5 years ### "SumSub is a great starting point for small FinTech startups" January 20, 2022 5.0 They are great for compliance and KYC! Pros SumSub is easy to use, and they charge based on number of checks with no minimum, which makes it great for small startups who don't have the volume for other products. Their API's are straight forward, and their admin interface is effective. Cons The stats and bulk views aren't very effective. It's hard to get a sense of how easily our users are finding the experience. We think that most of them find it easy, but we don't actually have any metrics to know, except the number of complaints we get. Which is small, but the ones who do complain are generally stuck and unable to continue. Review Source R Reviewer Director Used the software for: 1-3 years ### "Great product" January 13, 2022 5.0 great platform and we can see a huge increase in process rates. Pros Easy to use and very good ui/ux for clients to use Cons for a company - we want the ability to send clients a direct emails if the documents they have uploaded are incorrect or need adjusting - we haven't found an easy way to do this so far. Review Source R Reviewer COO Used the software for: 1-3 years ### "Great!" January 14, 2022 5.0 great Pros The ease of use, functionality and support team Cons nothing; you made some changes that initially made it harder to find things that were previously easy to find Review Source David N. Head of Marketing Used the software for: Less than 1 year ### "Great customer service and technology" January 13, 2022 5.0 Pros Customer service is great! The software works much better than other tools we tested out there. Cons The webcam in the desktop version needs to have a specific angle to work. Review Source R Reviewer Director Used the software for: 3-5 years ### "Perfect Solution" January 14, 2022 5.0 It's perfect software for our company Pros Verifications of individuals are quick and are facing all EU requirements Cons There is no such a things. Whatever we use is made perfectly and we see how SUM and Substance is growing Review Source MS Mike S. Director and CFO Used the software for: 3-5 years ### "Excellent product and very helpful team. Nothing is too difficult for them! Thank you." January 17, 2022 5.0 Excellent product! THank you! Pros Ease of use, accuracy and price to the quality index Cons As I am not a technician it was slightly harder for me to implement. Review Source R Reviewer Key acc manager Used the software for: 1-3 years ### "Sumsub help me do kyc " January 17, 2022 5.0 We use to detect fraud ,or risk client . So we need the best tools for that . We choose sumsub Pros User friendly Details information Login using sso Cons Alway need to relogin again and again, n Review Source R Reviewer Fraud Analyst Used the software for: 1-3 years ### "Great features" January 16, 2022 5.0 The platform is amazing. I am really amazed by the cross check results with all the watchlist and how detailed the results are. This is certainly one of the best solutions i have used so far. Pros Low average response time, high accuracy rate, I love the behaviour biometrics feature. Overall it's an amazing product Cons The solution is priced on a higher side which makes it little hard to fit in the budget at times Review Source R Reviewer KYC spécialiste Used the software for: Less than 1 year ### "Sumsub review" January 17, 2022 5.0 I am satisfied so far Pros Easy to use and highly adaptable, with a clear interface Cons So times is detected some user as duplicated in fact they are not they just have similar ID number Review Source Anna S. KYC analyst Used the software for: Less than 1 year ### "KYC analyst review " January 14, 2022 5.0 I have been using it aroun 1 year and I like it Pros Interface, easiness to use, interesting design Cons sometimes long response, also some mistakes in verifications occur Review Source Felice G. cto Used the software for: Less than 1 year ### "One of the best solutions" January 14, 2022 5.0 Pros The dashboard and the ease to integrate it in your app Cons The ability to export more customers data via export button Review Source R Reviewer Compliance Team Lead Used the software for: 1-3 years ### "Feedback on the SumSub Platform" January 17, 2022 4.0 Overall it is a user-friendly product with great benefits and easy integration options. Pros Easy to use platform with always new features. Cons Difficult to use when it comes to multiple projects. Searching for users is only possible via name or user ID. Review Source R Reviewer Director Used the software for: 1-3 years ### "Very satisfied with Sumsub" January 14, 2022 5.0 Very satisfied. Pros Easy to use and quite comprehensive analysis. Cons The manual addition of documents can be improved. Review Source R Reviewer MLRO Used the software for: Less than 1 year ### "Cost Effective Solution" January 14, 2022 4.0 Solid cost effective product Pros SumSub provides a simple cost effective solution to ID & V capture Cons Requires too much manual intervention and would benefit from greater straight through processing and a user definable risk score process. Review Source R Reviewer Director Tecnico Used the software for: Less than 1 year ### "Soft Nuclear para o nosso projecto" June 28, 2022 4.0 Pros O que me levou a escolher este software foi a simplicidade e o facto da pessoa que me fez a apresentação falar Português. Cons Até agora nao encontramos nada que nos faça arrepender Review Source R Reviewer Associate Legal Counsel Used the software for: Less than 1 year ### "SumSub feedback" January 13, 2022 4.0 It is nice, fast Pros Clear overview of the applicants, fast results Cons UX on the applicant side, guidance for the Applicant summary understanding, guidance for the marks in general Review Source R Reviewer PARTNER Used the software for: 1-3 years ### "Platform User Experience" January 14, 2022 5.0 We can run our Due Diligence checks using a reliable platform with high level of innovation and technology which is is well seen by our clients and Supervisory Body. Pros What I like most on the software is how friendly the software is and how quickly I can run my Due Diligence checks. Cons Sometimes I got problem to access because of the Google Autenticator Codes Review Source R Reviewer Customer support executive Used the software for: Less than 1 year ### "User friendly " January 17, 2022 5.0 Overall good Pros Easy to use and very interactive software Cons All good. I haven't had any bad experiences Review Source R Reviewer KYC/Customer Service Advisor Used the software for: Less than 1 year ### "Sumsub KYC/AML Platform short review by KYC Advisor " January 20, 2022 5.0 As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). Pros This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. Cons I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.