# Doctible Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Doctible the right SMS Marketing solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187669/Doctible/reviews --- Doctible 4.8 (265) [View alternatives](https://www.capterra.com/p/187669/Doctible/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Doctible Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AF Annie F Office managerMedical Practice, Self-employedUsed the software for: 6-12 months. “I didn't have the ability to text before and this has saved me so much time.“ November 14, 2025 SJ Shawn J Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “You cannot edit info easily or at all on certain situations.“ November 17, 2025 NH Nathan H ChiropractorAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “The two way texting and appointment reminder software are wonderful to use.“ June 23, 2025 CF Carolyn F Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I feel that we should have had the ability to terminate the online forms portion of the contract due to the service issue and then the change of platform as the change no longer met our needs or made it efficient for us to use.“ June 7, 2023 MT Melissa T AdministratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Everything from office to patient communication, appointment reminders and notifications to forms and patient information is streamlined in the software making our jobs much easier and patient compliance greater.“ June 21, 2023 MR Mellissa R Office ManagerMedical Practice, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. “ July 18, 2023 TR Tamara R Sales ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “We’re extremely satisfied with their customer care and highly recommend them to any healthcare practice looking to elevate their operations.“ June 6, 2025 CF Carolyn F Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “We weren't able to open the files that were being completed by our patients.“ June 7, 2023 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Everything Girl Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Service" February 11, 2020 5.0 I think it's great and defiantly provides us with an easy way to gather reviews from our patients. Pros We started utilizing the Doctilbe service so we could easily gather Google reviews from our exiting patients. We went from only having 5 Google reviews to 99 5 start reviews. We also have the reviews connected to our website as a testimonials page and have over 900 5 star reviews there as well. Cons My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google. I spoke to a rep today and apparently there has been a change on that format. I'm excited that the new text will provide us with even more great google reviews. Review Source CS Christine S. Practice Administrator Medical Practice Used the software for: 2+ years ### "Works very well for our office!" August 3, 2023 5.0 It has been a game changer for us communication with our patient and also to manage recalls and appointment reminders. Support is always helpful and professional. Pros User friendly platform, you get suggestions for number of reminders that should go out but can easily change it if needed. Templates are easy to change, and to upload photos. The morning email will let you know how many unconfirmed patients we have for the next few days so you can focus on those. Many patients prefer text messaging, and this allows us to meet their needs. Cons If you need technical support, it is not 24 hrs./ at times you have to wait a few hours until they open since we are clearly not in the same time zone. Review Source VR Verified Reviewer Consumer Advocate Consumer Services Used the software for: I used a free trial ### "Dental Offices Beware" January 6, 2023 1.0 If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed. Pros Not one thing. It messed up our patient recall and reminder efforts Cons Messed up our patient reminders and had patients coming on on the wrong day/time. Reason for choosing Doctible Very aggressive sales tactics Review Source SD Sonja D. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Amazing Product" June 5, 2023 5.0 In my personal experience Doctible is the best review platform out there. We left Doctible twice, not because we weren't happy, but because our management software offered us the ability to send patient reviews included in the cost of what we were paying. We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to Doctible. Our practice is in a highly competitive market and it is important to maintain a visible online presence. With our previous company we received very few reviews during our time with them and upon switching back to Doctible we immediately began averaging between 4-7 Google reviews a week. We have learned our lesson not once, but twice and will not be leaving again! Pros Doctible is user friendly - not only for our business in sending reviews, but for our patients to receive them and go straight to the review platform to review us or leave feedback that comes directly back to us. Cons There is nothing that I would change in their review platform. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave review platform was not user friendly for our patients receiving the review requests and we received very few reviews during our time with them. We were previous Doctible clients and knew how well Doctible works. Review Source AM Alise M. Office Manager Medical Practice Used the software for: 2+ years ### "Love Doctible !!! " May 3, 2023 5.0 Excellent. Always great service and never any problems with the technology. Ive never had to make a call to support for anything. Pros Building our Google reviews and communication with patients Cons Unable to attach a photo or picture to a text, but I believe you updated this. It would also be nice if the campaigns would do a text blast instead of just email. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Doctible Much easier system to use. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I have used many in my experience as an office manager. This office prior to me installing this system did manual text confirmations and had no google system set up for reviews so this was a huge ++ for this business. Review Source PM Paul M. Pres/ CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic service!" August 24, 2023 5.0 Review management, & patient communication Pros Great at boosting reviews and facilitating conversations with new and existing patients! Cons Needs to have capability of toggle a switch for English/Spanish for individual accounts, or a translate button maybe? Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Doctible Cost and not needing a bunch of hardware/phones Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Far superior product Review Source HT Hannah T. Business Office Supervisor Medical Practice Used the software for: 1-2 years ### "Good value, great for texting patients" August 1, 2023 5.0 Good. Customer support can be hard to get on the phone, but the chat feature is great. Pros We love being able to text our patients. Many times they'll answer a text when they won't answer a phone call Cons Appointment reminders can be customized by appointment type, but only if you choose from our pre-loaded list of appointment types. If you free-type an appointment type for an odd situation, Doctible loses that customization and won't do the specific reminders you had set up. Alternatives considered [Intiveo](https://www.capterra.com/p/192242/EasyMarkit/) Reason for choosing Doctible Intiveo's chat doesn't allow patients to send pictures, which we routinely use to receive images of insurance cards. Review Source CT Chadwick T. Practice Administrator/Manager Hospital & Health Care Used the software for: 6-12 months ### "Doctible Services and Software " February 21, 2020 5.0 This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day. Pros I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore. Cons The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Doctible No contracts and the simplistic ease of use. The no contract was big for us as we did not want to buy into the unknown so the services you offered as did SolutionReach but without a contract made it simple. We felt confident in our decision because if Doctible didn't live up to their word on services, then we could simply go elsewhere. Whereas, others we felt if we didn't like it, we would have been stuck. We are happy we made the choice that we did! Review Source PP Pam P. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Doctible meets our needs" August 1, 2023 5.0 Saves us so much time & money. Almost like having a part time staff member! Patients really like it too. Very reliable. Pros Easy to use & timely feedback. Integrates well with our existing software system. Cons none-can't really think of anything that we don't like Reason for choosing Doctible cost & convenience Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) too costly for additional features that we did not need. Review Source JL Julie L. Office Manage Hospital & Health Care Used the software for: 1-2 years ### "Do Not Sign their contract!!" October 18, 2023 1.0 Their two page contract allows them to NOT BE liable for any errors of their part, but yet they will not allow you to exit the contract early. If you sign a one year contract, it automatically renews, and then you can't get out of it without sending in writing, 30 days before contract expires, your cancellation. Now we are stuck with Doctible until July 2024! Not fair when they didn't hold up to their agreement to provide a service to our office. READ THE CONTRACT CAREFULLY BEFORE YOU SIGN WITH THEM, but I don't think anyone should do business with cheaters, liars, and contracts that you can't get out of. Pros Price was more reasonable than Revenuewell and Lighthouse 360 Cons They hold no responsibility for their errors in syncing with our Eaglesoft system. Patients are confirming appointments and then it doesn't indicate on our schedule. They claim to have corrected this issue several times, but it keeps happening. Patients get aggravated that we call them to remind them of their appointments when they have already confirmed through Doctible, but Doctible didn't change on our schedules. Review Source KB Kim B. Office Manager Medical Practice Used the software for: 2+ years ### "Online reviews are so important" September 7, 2023 5.0 Our experience has been great. They call and check in a couple times a year to make sure everything is going well. They have other products that we don't use because our in house software does them, but they still check to see if we want to try any of them. The few times we have had questions they have been quick to help us. I have already recommended them to several other practices. Pros Doctible is easy. Easy to set up, use and maintain. We already had a great reputation after being here for 40 years, but people don't always go and add their own review without being asked. Doctible worked with our software to ask our patients, via text or email, for feedback and to review our practice after their visit. People started leaving reviews and we now have over 1000 between google and Facebook. Most reviews were great, a couple weren't, but either way it gave us a chance to engage with the patients and try to improve when needed. As the world goes more and more digital it is vital to have reviews to give potential new patients the information they need to decide if we would be a good fit for them. I rarely have to make changes to doctible, but on the rare occasion someone asks to be taken off the review list, it is easy to do. Cons Hmm. Hard to think of one. I wish it were free? Or less expensive? It is still well worth it. Review Source WM Whitley M. Account Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I have been with this Company since 2016 - unbelievably impressed and happy." February 27, 2023 5.0 Amazing. I am a constant advocate for their services to other dental offices, I encourage them to reach out anytime with new updates and I give my honest opinion. I love Doctible's concept - and their engagement - I hope they continue to treat their employees well - and I will continue to give this business - our business. Thank you! Pros They are continually innovating the product and innovating at the correct speed as to not compromise on ease of use with the user - and simplicity of communication techniques with the patients. Very impressed with their progression over the years - the competitive price and the amazing customer service. I have offered many times to work there :) Cons Nothing is wrong with software - but next time a rep calls me, make sure to research my previous conversations and overall happiness with my experience with Doctible. You don't have to be "salesy" with us - we are 100% Doctible loyal. Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) Review Source AF Allison F. office manager/ receptionist Medical Practice Used the software for: 2+ years ### "Easy & Efficient" May 11, 2023 5.0 Our dental office has been using Doctible since 2019 and they have helped us so much with getting great reviews on Google. Pros Doctible was very easy to integrate with our dental software and Doctible gives our patients the chance to review us on Google which is great! Cons Honestly there isn't anything I don't like about Doctible. Review Source JS Judy S. Office Manager Medical Practice Used the software for: 2+ years ### "Doctible Rocks" March 6, 2023 5.0 We've been very pleased with our relationship with the Doctible software. Pros Doctible allows us to personalize text to our patients both English and Spanish. That our patients can contact us for whatever reason is a boost. The integration with ChiroTouch is great. The ease that our patients have in leaving a review is also great. Cons There really isn't a dislike with this the Doctible software. Reason for choosing Doctible Because we could customize Doctible to fit our practice. Review Source MR Mellissa R. Office Manager Medical Practice Used the software for: 1-2 years ### "Saves time and gets results" July 18, 2023 5.0 So far so good easy to use and customize bulk messages or messages in general very user friendly and easy to keep an eye on reviews so that we can be proactive if a patient did not have a good visit. Pros Doctible is user friendly and customizable. I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with them if you try calling and leaving a message. Cons Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. We have adapted and tell them to disregard any future reminders for the specific appointment. Review Source pT paula T. office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "We are very satisfied with Doctible" August 2, 2023 5.0 Doctible is very user friendly and works well for our office needs Pros very good customer support and friendly, helpful techs Cons we had a couple times that the integration was messed up and our software\[Eaglesoft\] was not getting updated when patients were confirming their appt by text, but the support team responded promptly to help resolve the problem. Review Source KC Kristi C. Finance and Insurance Coordinator Medical Practice Used the software for: 2+ years ### "Doctible for Dental Practices" June 29, 2023 4.0 Doctible is a wonderful program for what our office needs and our patients like it as well. Pros Doctible is user friendly and easy to learn. Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively. Cons If it were able to be intergrated with Dentrix, that would be great because Dentrix's communication function isn't as user friendly or effective as Doctible. Review Source LS Lisa S. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Actual phone number" July 11, 2023 5.0 Great service, always checks in Pros Uses my actual business phone number on caller ID Cons Dont need all the features, my dental software does most of it. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Doctible Doctible used my phone number on caller ID Review Source TH Tyler H. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Consistent reputation managment" May 19, 2023 5.0 Increasing the Google reviews has allowed us to reduce our marketing budget in other areas Pros The appointment reminders are great, but there are many companies that offer similar reminders. Doctible has consistently increased our Google reviews with excellent results, better than the three other reputation management companies we used before them. Cons I would like the option of a text notification when someone responds to an appointment reminder Review Source MA Marianne A. Asst. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use & good customer support" July 6, 2023 4.0 Overall positive experience. Pros Uses our office number, patients can reply to our texts, & it's very user friendly. Cons The group text feature has been having issues for a while. Reason for choosing Doctible We wanted the text to come from our office number so patients would have an easy time just knowing one number. Review Source PE Portia E. Admin Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "You get more that you pay for!" April 12, 2023 5.0 Easy to work with - they do the work for me :) Pros We use Doctible for our patient reviews and it has paid itself 100x over! So many new patients say they pick our office to come to due to high google score ratings. Cons I honestly have no complaints. Any issue I came across was easily and promptly addressed. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Doctible ease of use, low cost Review Source BB Brian B. Chiropractor Hospital & Health Care Used the software for: I used a free trial ### "Improving Operation of Our Office Using Doctible" July 28, 2021 5.0 Ease of contacting patients and excellent customer service! Pros Doctible has served as a great way to communicate with patients. Firstly, the Patient Communicator gives us the ability to schedule appointments, get insurance information, send recalls, and send patient reminders. Additionally, the Review Management feature allows us to request patients to leave reviews on Google, monitor these reviews, and receive feedback. Finally, the customer service is phenomenal. The company checks in to make sure that the services are working and is consistently available to answer any questions that we have when using the services. I highly recommend this company, as it is a great way to connect with patients and improve our business. Cons Not applicable, the service is great and easy to use! Review Source MS Michelle S. admin/Billing Medical Practice Used the software for: 2+ years ### "Doctible review" April 12, 2023 4.0 Pros Easy to communicate with Hipaa compliance to our patients. Cons A little price and have to pay for additional features. Review Source LH Lynnette H. Office Coordinator Medical Practice Used the software for: 1-2 years ### "Texting patients has changed the game" May 19, 2023 5.0 Even though we have older patients who may not use this texting app, our business was in GREAT need to be able to communicate with approx. 75% of our patients without calling them, which younger generations find annoying. So i feel that we have been able to keep our younger patients coming to our office. Pros Beside the obvious of being able to confirm patients, remind them of Recall etc. I find it VERY helpful to communicate with patients quickly concerning insurance questions, referrals etc. instead of calling them and leaving messages which often go unheard and un-responded to. Cons It would be nice to be able to un-send a text quickly if it was in need of being edited or to the wrong patient. Review Source AP Alex P. Owner Medical Practice Used the software for: 2+ years ### "Doctible experience" August 9, 2019 5.0 Doctible has provided an excellent return on investment. The positive Google reviews are money. We are now getting new patients who when I asked who referred them they are saying "great online reviews." Another plus is if a patient wants to leave a negative review, it goes directly to me the owner instead of being posted online so I get a chance tor respond. Overall we went from about a 3.5 star average rating on Google to about a 4.9 now! Pros I like that it makes it so easy to get surveys to patients in order to get reviews. You can always ask someone to give you a good review online, but that is hit or miss. With Doctible they automatically get a prompt for a review with the option to post on Google, Yelp or Facebook, so that makes it really easy to do. Cons I have so many reviews linked to my website, that I would be Ok to stop that part of the program if it saved me a few bucks. Review Source Response from Doctible May 21, 2020 Hi Alex! It is a pleasure serving you and your practice. We really appreciate you taking the time to share your experience with our product. Receiving positive reviews is always the best and we're happy Doctible is able to assist with that. We're looking forward to seeing your practice grow with all the new reviews you're receiving! Similar Products Featured